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PULLING IT ALL TOGETHER. The results of this year’s stakeholder survey confirm we have identified and continue to focus on the right areas of our business. Building this knowledge into our business planning continues to add value to Mercury and enhances the important relationships we hold with our many stakeholder groups. Our five pillars represent the key drivers of material value creation for our business. Together with our fifteen focus areas they enable us to integrate what matters most to Mercury and our stakeholders. They form the framework for our
long-term strategy, mid-term goals and shortterm business planning and reflect the six capitals of the Integrated Reporting <IR> framework (see below). Our FY21 strategy review was undertaken against a broad context of the risks and opportunities presented by the external environment and what’s happening in the world around us. Combining that wide perspective with what’s important to our stakeholders enables us to consider how our approach may need to evolve to ensure we continue to create value.
A materiality assessment, like the one presented below, helps to visualise these aspects by combining what matters most to our stakeholders and what matters most to us. Our materiality assessment this year has been updated to include the results of our FY21 stakeholder survey that confirmed our stakeholders understand that our focus areas, although defined under five pillars, are in fact inter-related. This visualisation also presents a picture of all that is important and enables a cross-check to ensure our priorities remain aligned to what matters most.
Our world of Energy Freedom
FY21 MATERIALITY ASSESSMENT.
PARTNERSHIPS KAITIAKITANGA
PEOPLE COMMERCIAL
SOCIAL & RELATIONSHIP
NATURAL MANUFACTURED HUMAN INTELLECTUAL FINANCIAL
NATURAL RESOURCES GENERATION DEVELOPMENT
SUSTAINABLE GROWTH
OPERATIONAL EXCELLENCE SAFETY & WELLBEING
CAPABILITY & DEVELOPMENT
ASSETS INDUSTRY & RESEARCH CUSTOMER LOYALTY
CUSTOMER EXPERIENCE
HIGH PERFORMANCE TEAMS
BRAND
CLIMATE CHANGE
IWI GOVERNMENT & REGULATORS
WHAT’S IMPORTANT TO US The focus areas in the top right-hand corner are those that rank the highest. As the most important topics we have covered them in this Annual Report and used them to define the reporting boundaries.
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CUSTOMER
<IR> CAPITALS
WHAT’S IMPORTANT TO OUR STAKEHOLDERS
OUR PILLARS
MERCURY ANNUAL REPORT 2021
FY21 MATERIALITY ASSESSMENT
