Store 1550
Issue I, September 2018
LAKEWOOD-NORTH NEWS I NSIDE THE I SSUE Voice of the Associate pg. 1 Associate Recognition pg. 1 InFocus pg. 2 Karen’s Corner pg. 2 Getting to Know pg. 3 MET Matters pg. 4 V.O.A. team recognizing Pro Loader Richie, for his outstanding commitment to driving safety.
What’s New & Happening? pg. 4
VOICE OF THE ASSOCIATE On the Voice of the Associate committee, a varied group of associates evaluate our store survey and search for ways we can continue to drive positive results and improve in areas of opportunity. Everything the V.O.A. discusses is anonymous as their focus is on situations, not associates that provide information. “Being on the committee means I get to be a voice for change,” said V.O.A. member and D28 Sales Associate, Bryce. “And I’ve never been a part of something like that,” he continued. The committee is constructed of associates from different
departments, age groups, and all different backgrounds. “The idea is to have a team that can relate to the immense diversity in associates at our store, so that YOUR voice can be heard,” said V.O.A Captain and OASM, Connor. “We take pride in making sure that we do what we can as a committee so that you enjoy coming to work, and that we continue to strengthen our Home Depot family,” he further explained. The V.O.A. committee is a unique resource for our associates to provide positive feedback, constructive
criticism, or recommendations. Please connect with any of our V.O.A. members if you have questions, concerns, or comments to share! The 2018 V.O.A survey begins October 1st and we look forward to hearing your opinions! Please answer honestly and make sure that you provide constructive comments when possible. Reminder that voting “neutral” does not help us determine how we are doing, so please reflect on each question individually. Thank you for your feedback and we will see you in the aisles!
ASSOCIATE RECOGNITION Customer Service
In-Stock
Most Recognized Associates on V.O.C. Mike, D26 & Jeff, D30
Best in Overhead Management & Shelf-Availability Plumbing Department
Store Appearance
Home Depot Credit
Most Improved Store Standards Garden Department
Just Ask Pro Cashiers Maria & Mike
Congratulations!!! D30 Specialist and New Associate Coach Steve Mackey, for being awarded a Regional Vice President Award of Excellence. Thank you Steve for your commitment to excellent customer service and going above and beyond!
Store 1550
Issue I, September 2018
INFOCUS
#SAFETYISMYCHOICE WHY DO YOU WORK SAFE? “I like to go home safely and be able to come back to work the next day.” - STEVE, D38, 1 year with Home Depot
WHAT DOES STORE SAFETY MEAN TO YOU?
“Being thoughtful, cautious of my surroundings, & doing the right thing the first time.” - MATEO, D28, 9 months with Home Depot
HOW DO YOU WORK SAFE?
MESSAGE FROM OUR SAFETY CAPTAIN
“In the TRC, I always teach to our customers how to operate their rental equipment safely, as I demonstrate with proper tools & PPE.”
“The bottom line is our Store #1550 is a community and we take care of each other. This means we pay attention and recognize our people when we see them working safe. In turn, our InFocus leadership encourages others to mimic that same safe behavior.”
- RUBEN, D78, 6 months with Home Depot
WHY DO YOU TALK ABOUT SAFETY? “I talk about safety to reinforce it for myself and the person I am talking to, because it is something we need to talk about everyday.”
KEIRA, U.S. Army Veteran, 4 months with Home Depot D21/22
- KAREN, D90, V.O.A. Member, 1 year with Home Depot
KAREN’S CORNER Team, I want to thank you all for your hard work and dedication during this First Half of 2018. We ended 5th overall in the district with a 1.3% growth over last year. We are also proud to announce that we promoted one department supervisor to ASM, 27 part-time associates to full time, and we want to congratulate Gregg and Damon for passing their RMA test to advance to the next level in their career. In addition, we were able to promote Dominick, Chandra, Brady, and Merry to Department Supervisor. These new leaders represent the core values of our company and I am so happy to see them grow. If you are interested in developing your career, learning more about your department or a new one, please reach out to a member of the leadership team so we can help get you the resources you need to succeed. Thank you again for all of your hard work and remember our success is driven by the support of our orange family, Team 1550.
Karen Fernandez
Store Manager # 1550
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Store 1550
Issue I, September 2018
GETTING TO KNOW: YOUR ASMS
C ONNOR S HOCKLEY
K RISTIN W ALLACE
OPERATIONS
MERCHANDISING
7
YEARS
WITH HOME DEPOT
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“In 2017, I helped organize a Team Depot project for a paraplegic young man who was buying his first home. He needed wheel chair access and with the help of 6 other associates we were able to complete the project in time for him to move in. I loved representing Home Depot in the community and can’t wait for the opportunity to give back.”
“I like getting to know all of our associates and helping them to succeed in their roles.”
Where is the best place you’ve traveled to and why? “I like to travel anywhere into the mountains because that is where I feel the most at home.”
7
YEARS
What is your favorite part about working for Home Depot?
“Treat people with respect and give as much as you can. Life is short and I’d rather leave a positive impact on people than be in it for me.”
SPECIALTY
WITH HOME DEPOT
What has been your favorite project at Home Depot?
What is your personal philosophy?
D AMON B ARKER
What does true leadership mean to you? “A true leader has the ability to put the needs of their team ahead of their own. This leader has the ability to balance the needs of their business with the needs of their associates. Lastly, a true leader has the ability to earn the trust and respect of their people they work with.” What do you like to do on your days off? “Ceramics, fishing, and camping.”
YEARS
WITH HOME DEPOT
What has been your proudest moment while working at Home Depot? “When I worked at the Evergreen store, I helped construct the World’s Longest Picnic table in the 2015 Guinness Book of World Records. The table was 810 feet long!” If you were an animal, what you would be? “A mountain lion.” What is on your bucket list? “I’d like to go on a hunting trip to Alaska someday, because if I go somewhere I’m gonna be killing something other than time.”
Do you have a favorite line from a movie? “Go ahead, make my day.” – Dirty Harry
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Store 1550
Issue I, September 2018
MET MATTERS Do you ever wonder what those people in the orange polo shirts are up to? Like, why do they push around those little carts? And, how do they know where everything is!? They are MET, the Merchandising Execution Team, a unique team of associates responsible for servicing 1,016 bays of merchandises a month. Tenured MET associate Rochelle states, “We fill, price, and clean up the aisles so our aprons can focus on excellent customer service.” Employed by our vendors, MET takes care of event sets, quarterly MAP, and daily in-stock and shelf-availability expectations. With 10 associates on their Monday through Friday schedule, MET at 1550 is currently 417 days safe.
“Safety is something I talk about with my team every day, because I like to know all my associates are going home in one piece,” said Cody, the MET Department Supervisor. Supporting MET means getting to know MET. As this second half begins, we all have an opportunity to strengthen communication with MET associates and to understand the varying differences in MET roles. “Our days are filled with a sense of accomplishment,” said another tenured MET associate, Kim, “and we love to work together on things like power pack-down!” According to district metrics, after MET touches a bay in the store, sales in that bay increase by 3.14%. As an integral part of the team at 1550 MET matters.
W HAT ’ S N EW ? ADVANCED ASSOCIATE DEVELOPMENT PROGRAM – Want to grow in the company? Wanna DOMinate? Ask newly promoted D21/22 DS Dominick about his experience in the Associate Advanced program PAID PARENTAL LEAVE & PAID MATERNITY LEAVE – 6 weeks paid parental leave for Moms & Dads, 6 weeks 100% paid maternity leave for birth Moms with 1 year of service or more.
WHAT’S HAPPENING?
3-day Success Sharing Celebration Sept. 14th, 15th, & 16th Team Depot Victory House Project Veteran Housing Sept. 20th & 21st Contest begins Sept. 10th, turn in posters by Sept. 19th, winners announced Sept. 21st Do you have any interest in contributing to the next issue of Lakewood-North News? Contact Merry: ProDS_1550@homedepot.com
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2018 V.O.A. Survey Starts October 1st Cashier Appreciation Month 2018 October