Policies

Visit www.fortdodgeiowa.org/parks often for program offerings!

FEES

All fees must be paid for at the time of registration. Fees due may be paid by cash, check, debit, or credit card. Checks should be made payable to “Fort Dodge Parks & Recreation.” Please note fees and program dates are subject to change.

REFUND/CREDIT POLICY

There will be no cash/check/credit card refund for any reason. Account credit will be applied for a time not exceeding two years from the date of original purchase. All services or merchandise sold by the Fort Dodge Parks & Recreation Department is sold as-is without any guarantee. By making a purchase with the Fort Dodge Parks & Recreation Department, you are confirming that you have read and understood our no cash refund policy. It is the parent/guardian’s responsibility to remember the dates of programs their child is registered for; credits will not be issued for missed participation.

REFUNDS/CREDIT FOR ACTIVITES & CABIN RENTALS

- After the program starts: no credit on the account unless medical with documentation - 7 business days prior to start: 50% credit on the account - Before 7 business days: Full credit on account - Transferring between classes or sessions: No penalty - Removal from class/activity by staff recommendation: Full credit on account

WEATHER CANCELLATIONS

Programs that are canceled or postponed due to inclement weather conditions or other unforeseen circumstances beyond our control will be announced as soon as possible. Updates will be posted on our Facebook Page, Fort Dodge Parks & Rec if activities are canceled for that day. We will do our best to reschedule programs but cannot guarantee it.

PHOTO & VIDEO RELEASE

On occasion, our staff may take photographs/videos of participants at Parks & Recreation programs, activities, special events & facilities. Any photos/videos of participants may be used for future departmental promotional and marketing materials.

EMAIL/TEXT UPDATES

Call 515-576-7237 to sign up for email/text updates from Fort Dodge Parks & Recreation about programs & facilities

ACCOUNT TROUBLES

If a participant is outside of the birth date range for a selected activity, you may have trouble completing a registration online. If you cannot remember your login information for ActiveNet, call Fort Dodge Parks & Recreation Department at 515-576-7237 and we will unlock/reset your password.

SEASON PASSES – PAYMENT PLAN

We will be offering Payment Plans for Season Passes to Lakeside Municipal Golf Course & Rosedale Rapids Aquatic Center for the 2023 Seasons! Stop in or call our Parks & Recreation Office for more details after December 1, 2022.

GIFT CERTIFICATES

Stop in at the Parks & Recreation Office for a Gift Certificate for any special occasion. Gift Certificates can be used for rentals, season passes, daily fees, recreation programs, or concessions!