6 minute read
Staff Shout-Outs
Good Afternoon, I wanted to send this email to compliment all the nurses and staff on the 5th floor and thank them for being simply wonderful. My husband was admitted through the ER very late Friday night October 15th and was discharged Tuesday afternoon October 19th due to a ruptured appendix. Our entire experience could not have been any better from beginning to end. These days people are so quick to complain but I wanted to make sure that it is known how much we appreciated everything. My sister and brother in law were out of town so the panic I had to think I would have to leave him alone and go home alone (we are one of those crazy married couples that are always together and still like to be) had me terrified. I was allowed to stay with him the whole time…even overnight (I only left 2 times to shower, get food and check on our house) and for that I thank you. One male nurse brought me a blanket and the second full night I brought stuff to make a bed for the floor and a tech saw that and brought me a huge recliner (she rolled it from another area to our room) so I could sleep comfortably. Every single person we crossed paths with those days were top notch, cleaning crew, nutrition, nurses, techs….EVERY SINGLE PERSON.
Thank you thank you for making a tough experience a little better. —Marco and Diana Chavez
Methodist Hospital | Specialty & Transplant
SKYLER HATCH, RN
Post Anesthesia Care Unit: Skyler Hatch, RN, Post Anesthesia Care Unit, is a nurse that embodies our I-CARE values everyday on the unit. She displays a warm and friendly demeanor and positive attitude that make her well-liked amongst her peers and patients. Recently, her peer wrote, “Great job today with the challenging patients you recovered back to back to back! You provided excellent care with lots of patience!” She serves as a resource for her team by being a preceptor for new staff. During staffing challenges, she is consistently flexible with her schedule and pitches in by signing up for extra shifts. This past week, her leadership skills were on display when she stepped up and covered as our charge nurse. I applaud Skyler’s commitment to “Serving Humanity,” and wish her continued success!
—Jorge Sandoval
Assistant Nurse Manager | PACU Methodist Hospital
We are beyond proud of MESKY
and her diligence in safe practices within the pharmacy. Because she was focused in her role for our patient’s care and efficient in her escalation, she not only prevented a safety event for her patient, but she made insulin ordering processes safer for all of our Texsan patients going forward. Mesky is a great example of what it takes to get to zero harm. —Amanda Wood, RN MSN
Chief Nursing Officer Methodist Hospital | Texsan
“Our unsung heroes go behind the scenes wearing scrubs and pushing limits to excel. At MHNE, we are truly blessed to have YARELYS ZAMBRANO, CVTS DIRECT CARE RN,
serve as not only a leader on her unit, but also as our Facility Practice Council co-chair. She continuously goes above and beyond to encourage her fellow colleagues (nurses, PCTs, RTs, PTs, etc.) while providing exceptional care for her patients. She is incredibly knowledgeable and brings innovation to her practice. MHNE is a better hospital with nurses like her here.
—Dr. Rebecca Miller, PhD, MHSA,
RN, NE-BC Dir Professional Nursing Practice Methodist Northeast Hospital
“VICTOR BAUTISTA (MAINTENANCE MECHANIC ADVANCED)
is a fine example of our standards at Methodist Hospital Atascosa. Daily, Victor strives to accomplish any task that is asked of him. His abilities as a problem solver go beyond measurement. Victor is always seeking process improvements that benefit not only his team members but also our visitors. His compassion and work ethic speak for themselves. It is truly a joy to work with Victor because he cares, takes ownership, and leads by example. —David Sierra
Director of Facilities Management Methodist Hospital | Atascosa
To the staff at
METHODIST HOSPITAL | METROPOLITAN,
My name is Michael A. Fuller, and I was admitted to your facility and department for an ablation for my heart performed by Dr. Adam Denker, MD, on September 1, 2021. I served in the United States Air Force in the medical field, covering many different departments ranging from EMS to inpatient units, outpatient clinics, and medical combat training. The care that I had the pleasure of being a part of at your unit was first class. Once my wife and I started this journey, the love, concern, and professionalism that we experienced from the moment that we walked into the front door is a model for other medical organizations to implement, which reflects the compassion and desire to make sure that the patient and the family is a top priority. I do have high expectations concerning health care for myself and my family. Each of the nurses, medical technicians, operating room team, anesthesiologist, Dr. Denker, and many others involved with my procedure that day showed that they were truly and genuinely concerned with any questions or concerns I had before the ablation. The professional and exceptional patient care are evident concerning my well-being, but the relationship of the medical team is no doubt one that mirrors that the patient comes first. This was evident with their team approach; constant communication with their fellow health care workers, willingness to help each other out, verifying and reverifying information, procedures and keeping each other in the loop is something that you cannot teach or force upon any organization, especially a team in the field of health care.
I was curious what the cross and the flame represented that is displayed on Methodist Hospitals. I quote: “The symbol relates to the United Methodist Church to God through Christ (cross) and the Holy Spirit (flame). The flame is a reminder of Pentecost when witnesses were unified by the power of the Holy Spirit and saw “tongues as of fire” (Acts 2:3). I truly witnessed the Holy Spirit bringing together a team of professionals that are unified by their compassion and desire to give the best of themselves so that those in their care will benefit not only emotionally and physically but spiritually as well. As I was being helped into our vehicle, the nurse reassured me that they would be here (hospital staff) to address any postoperative concerns. My wife and I conveyed our heartfelt appreciation for the amazing patient care during my stay. Before driving off, I responded, “Don’t give up. You are doing God’s work.”
Please continue to do God’s work. It will never be forgotten Respectfully, —Mr. Michael A. Fuller
USAF Disabled Veteran Retired Educator
STAFF SHOUT OUTS
GLORIA DELAO-GARZA “ “ ELISA HERNANDEZ, RN
carries out a unique and critical role for our Living Kidney Donor Program serving as our sole Independent Living Donor Advocate. Her role is crucial in protecting the best interest of the donors and she does this with an extraordinary passion. Gloria has an innate ability to emotionally connect to our living kidney donors allowing them to feel comfortable, safe and supported during their donor evaluation. I have had the privilege of rounding with Gloria to visit the donors after their surgery, and as soon as the donor sees her, they light up and smile! A common response is “Gloria! It’s so good to see you” or “Gloria, I can’t thank you enough for everything you have done for me and made this the best experience ever!” She exemplifies our Mission, Vision and Values daily and it is a privilege (and fun) to work with her every day. Thanks Glo! Elisa has been with the CED for a little over 13 years as an RN. Over the last few years, I have watched Elisa precept our new residents to become successful RNs. She is a mentor to all of the staff and the one you go to with a question or concern about patients. Not only does she care and support her team, her patients and families love her. There are several compliments weekly about the care and compassion Elisa gives. —Christine Pakish
Director of Emergency Services Methodist Children’s Hospital
—Maura Kapp, MSN, BSN,
