Service Guidelines
Planning and Designing Service
the larger community. Metro will convene a mobility board that equitably represents groups of people who have historically been left out of decisionmaking conversations related to transit and who are disproportionately affected by these decisions. When resources are available, Metro will compensate mobility board members for their time, input, and lived experience as community members.
Engage community as co-creators. Metro will demonstrate that it values the expertise and time of community members and partners by doing the following: −
Engaging communities as early as possible to shape initial concepts and to allow sufficient time to participate in the process
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Working collaboratively and resourcing partners to help design and implement equitable community engagement
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Being comprehensive and coordinated across Metro divisions, county departments, and partner agencies
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Meeting people where they are in the community
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Including time and resources in the engagement for long-term relationship building.
Metro will work with jurisdictions, community-based organizations, and other partners to promote and market the new service to potential riders, ensure that it is welcoming and accessible to riders in priority populations, and gather feedback to continually improve service to meet riders’ needs.
Reporting on Engagement Metro will document and report on public engagement efforts to show how public and stakeholder input shaped plans and decisions along the way. That information will be shared with the involved community stakeholders and made available to the public. For proposals that require an ordinance, a public engagement report will be submitted along with the ordinance package to the King County Council. The Equity Impact Review (described on page 19) will use the public engagement report to document both quantitative and qualitative data and to support accountability for equity and social justice in project planning and decision-making processes.
King County Metro
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