Chapter 3: Performance Measurement and Continuous Improvement

Metro is committed to being a value-driven, data-informed, and transparent organization. It will continually monitor performance and communicate progress toward the desired outcomes outlined in this Strategic Plan, as well as Metro Connects. Performance monitoring and data analysis inform decision-making, planning, and budgeting. They improve agency practices and hold Metro accountable internally and to the public. Metro has a comprehensive performance measurement system that analyzes the following using key performance measures:  Continuous improvement  Peer comparison  Route performance  Gaps—Metro’s current state compared to its target state. Metro will communicate performance internally and externally through reports and dashboards. These will include visual tools, like charts and graphs, that make the data easy to understand. This will help the public, stakeholders, and Metro employees understand Metro’s progress and make data-informed decisions. As part of its commitment to advancing equity through targeted universalism, Metro will track progress for all populations and priority populations when possible.

Priority populations: people who are Black, Indigenous, and of color; have low or no-income; are immigrants or refugees; have disabilities; or are linguistically diverse. Metro defined which populations to focus on in partnership with the King County Office of Equity and Social Justice and the Equity Cabinet as part of the development of the adopted Mobility Framework.

This section provides more information about Metro’s performance measurement.