There’s More To An EPS Reman Engine Than Meets The

Solid reputation in the industry for quality and integrity

Knowledgeable

At EPS, we’re absolutely committed to delivering the best quality reman engines and parts available anywhere. We also strive to make it easy for you to get what you need as quickly as possible, so you can get back to work. That’s why we provide so many “extras” that are all part of the deal when you do business with us.

➤ Large selection of remanufactured engines ready to ship.

➤ Reman parts, pumps and injectors and overhaul kits available.

➤ One of the industry’s oldest, largest and most reliable suppliers.

➤ Call us for expert advice!

Convenient, round trip freight, including prepaid, discounted outbound and return shipping

Large inventory of engines in stock ready to ship area. Part of the OSHA pre-operation inspection for the operator is to check the tire condition and pressure including looking for cuts and gouges. Sometimes these items get overlooked, so tires are another item that your technicians and CSSR’s can be looking to quote and sell replacements to your customers.

Finally, let’s discuss forks. Per OSHA standards, forks should be part of the preoperation inspection. Forks that are not in good working order must be replaced. Forklifts should not be operated if the forks show any defects such as surface cracks, blades are not straight, the difference in height of fork tips, excessive fork hook wear, etc. Another great device for your technician or customer service sales rep to have is a fork wear caliper. This device allows your tech or CSSR to measure the fork blade wear, the fork hooks, and the fork angle. The fork angle deviation must be within a margin of 3 degrees. That means that the angle between the blade and the shank must be between 87 and 93 degrees. When the fork angle is outside of this degree range, the forks must be replaced. Furthermore, OSHA standards state that forks with 10% or more wear to the blades must be removed from service. Being equipped with this fork wear caliper device will allow them to show the customer the fork wear and quote the service labor and parts required to replace the forks.

Operator Training

According to OSHA standards, only trained and competent operators shall be permitted to operate a powered industrial truck. All powered industrial truck operators must be trained and certified to operate the equipment legally. Additionally, re-certification is required every three years. Many of the customers you sell to will not have their own in-house trainers and may be looking for a third party to meet these operator training requirements. Many lift truck dealers already have this training as part of their product and service offerings to their customers. If your organization does not currently offer this service, I recommend looking into exploring it. This value-added service will not only drive revenue to your dealership but also drive customer loyalty to your brand and your organization.

Celebrate and promote National Forklift Safety Day this month, your customerfacing sales, service, and parts teams can create awareness and shine the light on forklift safety to your customers. The safety of your customers is a priority, make sure they’re educated on the importance of these safety-related products and services mentioned that your organization can offer.

Chris Aiello is the Business Development Manager at TVH Parts Co. He has been in the equipment business for 16-plus years as a service manager, quality assurance manager, and business development manager. Chris now manages a national outside sales team selling replacement parts and accessories in various equipment markets such as material handling, equipment rental, and construction/earthmoving dealerships..

CORRECTION:

In the May issue of Material Handling Wholesaler, we had an error in the statistics in the Aftermarket column.

The paragraph should have read:

According to the MHEDA data, a typical lift truck dealership revenue mix consists of the following:

• New Equipment Sales: 29.2%

• Used Equipment Sales: 7.9%

• Parts: 18.4%

• Service: 20.4%

• Rental Billings: 14.4%

• Other Revenue (not listed above): 9.7% We apologize for the error.

Bottom Line Garry Bartecki