Kettering University to Offer Credit Classes in Chinese and German
Search Contact Center Solutions
HOME
RESOURCES:
BLOGS ENTRIES
PODCASTS
VIDEOS
WHITE PAPERS
FOLLOW US
CONTACT CENTER SOLUTIONS INDUSTRY NEWS
› Blog Entries
Contact Center Solutions Glossary of Terms
› Case Studies › Featured Content
[June 02, 2010]
› Glossary › Industry News › Resources
Kettering University to Offer Credit Classes in Chinese and German
A B C D E F G H I J K L M N O
Featured eBook
FLINT, Mich. --(Business Wire)-The sound of Chinese and German phrases will be heard at Kettering
All Things Customer
University beginning in the summer 2010 term when foreign language
Interaction Solutions
classes in Chinese and German will be offered for credit.
eBOOK It has been said that customer interaction centers
The classes are a collaborative effort between the Liberal Studies
are the front door to any
Department, the Office of International Programs and through the strategic
organization's value chain.
plan to usher in a new international era and culture at Kettering
This is an accurate description of the
implemented by Provost Michael Harris (News - Alert). They are being
transformations taking place
piloted in response to interest from students and the Student Academic Council of Kettering Student Government (KSG).
in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with
Dr. Karen Wilkinson, head of the Liberal Studies Department, said "it was apparent there was student interest and support for foreign-language-forcredit at Kettering," following an Academic Council forum to discuss the
unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
issue. "We believed the only way to know if the interest would actually support
Featured Whitepaper
foreign language courses was to offer pilot classes," Harris said, noting the
Microsoft® Lync® in the
languages were selected based on Kettering's current exchange programs
Contact Center:
with German universities and its increasing growth and activity in China.
Integrating with Customer Interaction Center™ to Provide a Barrier-free
The Chinese
Customer Experience To
course
implement contact center
includes
functionality, organizations
some
using Microsoft Lync Server 2010 can follow the unified
instruction in
communications blueprint of
the culture to
open standards interoperability and integrate to a
help students
contact center solution of their choice. Customer
better understand
Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...
the relationship between the
http://callcenterinfo.tmcnet.com/news/2010/06/02/4821856.htm[2/8/2014 7:16:32 PM]
Featured Success Story