Kettering University to Offer Credit Classes in Chinese and German
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[June 02, 2010]
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Kettering University to Offer Credit Classes in Chinese and German
A B C D E F G H I J K L M N O
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FLINT, Mich. --(Business Wire)-The sound of Chinese and German phrases will be heard at Kettering
All Things Customer
University beginning in the summer 2010 term when foreign language
Interaction Solutions
classes in Chinese and German will be offered for credit.
eBOOK It has been said that customer interaction centers
The classes are a collaborative effort between the Liberal Studies
are the front door to any
Department, the Office of International Programs and through the strategic
organization's value chain.
plan to usher in a new international era and culture at Kettering
This is an accurate description of the
implemented by Provost Michael Harris (News - Alert). They are being
transformations taking place
piloted in response to interest from students and the Student Academic Council of Kettering Student Government (KSG).
in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with
Dr. Karen Wilkinson, head of the Liberal Studies Department, said "it was apparent there was student interest and support for foreign-language-forcredit at Kettering," following an Academic Council forum to discuss the
unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
issue. "We believed the only way to know if the interest would actually support
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foreign language courses was to offer pilot classes," Harris said, noting the
Microsoft® Lync® in the
languages were selected based on Kettering's current exchange programs
Contact Center:
with German universities and its increasing growth and activity in China.
Integrating with Customer Interaction Center™ to Provide a Barrier-free
The Chinese
Customer Experience To
course
implement contact center
includes
functionality, organizations
some
using Microsoft Lync Server 2010 can follow the unified
instruction in
communications blueprint of
the culture to
open standards interoperability and integrate to a
help students
contact center solution of their choice. Customer
better understand
Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...
the relationship between the
http://callcenterinfo.tmcnet.com/news/2010/06/02/4821856.htm[2/8/2014 7:16:32 PM]
Featured Success Story
Kettering University to Offer Credit Classes in Chinese and German language and the culture,
Interactive Intelligence all-in-
said Dr. Luchen Li, director of Kettering's Office of International Programs.
one IP
"We would eventually like to add a cultural aspect to the new Chinese course including art, film and music," he added.
communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.
Kettering currently has one student studying in China and two recently returned from study abroad in China. Samantha Best was the first Kettering student to study abroad in China. She graduated in 2009.
Featured Product Demo
"We are working on a broader scope of opportunities for study abroad in
Interaction
China for the fall 2010 term," said Li. Plans to expand Kettering's study
Analyzer™ Real-time word
abroad program in China are in line with President Barack Obama's goals
and phrase
for cross-cultural education, said Li. "The Chronicle of Higher Education
spotting. Alerting.
said President Obama wants 100,000 American students to study abroad in
Analytics. Scoring.
China in the coming year," said Li. "We very likely will have students with
Coaching. Watch
co-op jobs in China in the near future as well," Li added.
how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an
Read more on Kettering's new courses at:
exceptional customer experience.
http://www.kettering.edu/visitors/storydetail.jsp?storynum=3008.
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Kettering University to Offer Credit Classes in Chinese and German
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