Mvcewd2011catalog

Economic and Workforce Development

Course Catalog 2011 | 2012

Customized and ongoing human development training in emerging, sustaining and entrepreneurial workplaces.

All minds‌one goal‌SUCCESS!

IT ALL BEGINS HERE.

ECONOMIC AND WORKFORCE DEVELOPMENT DEPARTMENT

We ld in g

technolog y

If your company is searching for expertise in welding applications, techniques and highly qualified instructors,

Mountain View College has the solution.

Mountain View College has one of the top-ranked welding technology programs in the State of Texas lead by Dewayne Roy, a respected welder extraordinaire and author of a diverse collection of welding publications. Our team of experienced instructors has the skills and knowledge to help create a quality job readiness program for your organization.

We offer innovative training and a comprehensive course catalog filled with customizable courses designed to meet industry needs. Enroll today!

For more information or a program consultation, contact: Lorraine Hood Jack | 214-860-8767 | lhjack@dcccd.edu

Dewayne Roy

Welding Technology Program Director

Executive Dean, Corporate and Continuing Education Patricia Webb

Prepared by Mountain View College

Economic and Workforce Development Department | 2011

2011 | 2012

Sharon Davis

Course Catalog

Vice President of Business Services

Economic and Workforce Development

President

Felix A. Zamora

Letter from Patricia Webb Corporate and Continuing Education Executive Dean

In today’s economic times, businesses are facing numerous challenges that continue to

affect the job market, economic growth and the ability for companies to compete globally.

Mountain View College’s Economic and Workforce Development Department is committed to empowering people and transforming communities and lives through collaboration and business solutions. We take pride in being able to provide new and enhanced career opportunities to those impacted by the changing labor market conditions.

WE believe the public and private sectors can unite to understand, improve, and mobilize employers to add sustainability to their workforce and empower their workers through education. Our team of business analysts consists of account managers, client management coordinators, process specialists, project managers and top-ranked instructors. Our team of analysts are is here to serve the needs of the business community. We collaborate with local chambers of commerce, economic development organizations, community development corporations, professional trade organizations, state workforce entities, and higher education institutions to meet collective goals designed to positively impact the southwest community we serve.

ThE enclosed course catalog offers courses designed to create strong job-readiness and

skills development programs. We also deliver advanced programs designed to empower and educate entrepreneurs.

Mountain View College’s Economic and Workforce Development Department is redesigning the way we do business. We are rebranding and retooling to meet our leaders on the front lines. We have a strong analytical and professional team in place to assess your toughest problems and design solutions to help employers and employees. We strive to serve corporations and small businesses by offering standardized and customizable courses to meet specific industry needs.

WE invite you to join us as we empower people; transform lives; and rebuild economic stability throughout southwest Dallas County. Mountain View College’s Economic and Workforce Development Department is providing solutions for local businesses. Give us a call to learn more or to schedule an appointment with a team member at 214-860-8550 or mvccontracts@dcccd.edu.

4849 West Illinois Avenue | B Building | phone: 214-860-8789 | fax: 214-860-8537 | pbwebb@dcccd.edu

contact the economic and workforce development department for details and options:

The professionals at the Economic and Workforce Development Department are available to discuss

your training needs, including course availability, class size, date and time confirmation and potential training funds.

apply for admissions:

Each employee attending training must apply for admission to Mountain View College. New students

can apply online at: www.mountainviewcollege.edu. All students are subject to Mountain View College’s admission guidelines and requirements. The Economic and Workforce Development Department is available to assist with admission questions. register for training: After your application for admission has been processed, you are ready to register for training.

The staff in the Economic and Workforce Development Department is available to assist you in completing the registration process. We will confirm training dates, times and location. We will also provide you with a detailed summary of your registration.

payment for training: To avoid being dropped, students must pay in full for all training by the date noted on the registration form.

Mountain View College accepts all major credit cards, checks and company sponsorship.

How to enroll

Identify Desired Training Courses: Each course includes a detailed description of the subject matter and the number of training hours.

A Training Needs Assessment is included on page 21 of the catalog to assist in identifying employee training needs, specific courses available, time requirements, and training cost.

Economic and Workforce Development Building Conference Room

Economic and Workforce Development Building Economic and Workforce Development Building lobby area meeting room

Our partners & sponsors

OSHA 10 ce r t i f ica t i o n

The Occupational Safety and Health Administration (OSHA) requires employers to provide a safe workplace.

We can help!

Mountain View College offers OSHA training courses pertaining to all aspects of the construction and general industries.

Contact: Anthony Denning | 214-860-3627 | adenning@dcccd.edu

ECONOMIC AND WORKFORCE DEVELOPMENT DEPARTMENT

Table of Contents

• Welding Technologies 1-3

Introduction to Welding............................................................................................1

Introduction to Oxy-Fuel Welding and Cutting..........................................................1 Introduction to Shielded Metal Arc Welding.............................................................1 Intermediate Shielded Metal Arc Welding.................................................................1 Advanced Shielded Metal Arc Welding......................................................................2 Introduction to Gas Metal Arc Welding.....................................................................2 Advanced Gas Metal Arc Welding..............................................................................2 Introduction to Gas Tungsten Arc Welding................................................................2 Advanced Gas Tungsten Arc Welding........................................................................3 Introduction to Metallurgy........................................................................................3 Preparation for Welding Inspection...........................................................................3 Introduction to Blueprint Reading.............................................................................3 Advanced Blueprint Interpretation............................................................................3

• Machine Shop 3-4

Basic Lathe Operations..............................................................................................3

Intermediate Lathe Operations.................................................................................3 Advanced Lathe Operations......................................................................................4 Basic Milling Operations............................................................................................4 Intermediate Milling Operations...............................................................................4 Advanced Milling Operations....................................................................................4 Fundamentals of Computer Numerical Controlled (CNC) Machine Controls............4 Advanced Computer Numerical Controlled (CNC) Machining...................................4 Computerized Numerical Control (CNC) Programming.............................................4

• Manufacturing Technologies 5

Introduction to Computer-Aided Manufacturing (CAM)...........................................5

Advanced Computer-Aided Manufacturing (CAM)....................................................5 Basic Blueprint Reading.............................................................................................5 Basic Hydraulics.........................................................................................................5 Programmable Logic Controllers...............................................................................5 Advanced Programmable Logic Controllers...............................................................5 Lean Waste Reduction...............................................................................................5 Lean 5S for Supervisors and Leads............................................................................5 Lean 5S for Managers................................................................................................5 Maintenance Troubleshooting...................................................................................5

• Electrical Technology 6

AC Circuits..................................................................................................................6

DC Circuit...................................................................................................................6 Solid State Device......................................................................................................6

• Construction and General Contracting 6

Construction Specifications and Contracts................................................................6

Construction Cost Estimating....................................................................................6 Commercial/Industrial Blueprint Reading.................................................................6 Green Building...........................................................................................................6 Energy Management.................................................................................................6 Energy Auditor Training and BPI Certification............................................................6

7

7 7 7 7 7

Introduction to Safety and Health OSHA 10 Hours: General Industry OSHA 30 Hours: General Industry OSHA Regulations: Construction Industry Construction Site Safety and Health

• Spanish in the Workplace

Business Spanish - Part 1...........................................................................................8 Business Spanish - Part 2...........................................................................................8 Business Spanish - Part 3...........................................................................................8 Health Care Spanish...................................................................................................8

• English as a Second Language

11-12

Introduction to Microsoft Word™.............................................................................11 Advanced Microsoft Word™.....................................................................................11 Introduction to Microsoft Excel™.............................................................................11 Advanced Microsoft Excel™......................................................................................11 Introduction to Microsoft PowerPoint™...................................................................11 Advanced Microsoft PowerPoint™...........................................................................11 Introduction to Microsoft Access™...........................................................................11 Advanced Microsoft Access™...................................................................................11 Advanced QuickBooks™ for Small Business..............................................................12

• Business Management

10

Infusion Therapy......................................................................................................10 Alzheimer’s/Dementia Care.....................................................................................10 Care of the Patient on Warfarin (Coumadin) Therapy.............................................10

• Business Applications

9

ESL Skills for the Workplace.......................................................................................9 ESL Skills for Hospitality.............................................................................................9 ESL Skills for Health Care...........................................................................................9 ESL Skills for Construction..........................................................................................9 ESL Skills for Manufacturing......................................................................................9 ESL Skills for Business................................................................................................9 ESL Skills for Educators..............................................................................................9 ESL Skills for Criminal Justice.....................................................................................9

• Health Care

8

12-15

Computerized Accounting II....................................................................................12 Fundamentals of Digital Data Storage.....................................................................12 Customer Service.....................................................................................................12 Customer Sales and Service.....................................................................................12 Basic Telemarketing Sales Skills...............................................................................13 Franchising 101........................................................................................................12 Contracts and Bids...................................................................................................13 Introduction to Business Plan Writing.....................................................................13 Financial Statement and Taxes................................................................................13

Table of Contents

• Occupational Safety and Health Administration

Table of Contents

• Business Management (continued)

• Business Marketing

12-15

Nonprofit Management...........................................................................................13 Small Business Accounting......................................................................................13 Exploring Entrepreneurship.....................................................................................13 Entrepreneurial College...........................................................................................14 Small Business Management...................................................................................15 Business Law............................................................................................................15 Technology 101 for Small Business..........................................................................15

15

e-Commerce/Social Media Marketing.....................................................................15 Principles of Marketing............................................................................................15 Customer Relationship Management......................................................................15 Social Media............................................................................................................15 Marketing 101 for Small Business............................................................................15

• Human Resources

16

Diversity in the Workplace.......................................................................................16 Employment Law.....................................................................................................16 Understanding the Human Resources Function......................................................16 Recruitment and Selection......................................................................................16 Understanding Employee Training and Development.............................................16 Human Resource Management for Small Business.................................................16

• Leadership Development 16-17 Information and Project Management....................................................................16

Customer Relationship Management......................................................................16 Introductory Presentation Techniques....................................................................16 Tools and Techniques/Leadership............................................................................17 Workplace Critical thinking and Problem Solving....................................................17 Workplace Communications....................................................................................17 Listening Skills..........................................................................................................17 Introduction to Business Ethics...............................................................................17 Business Writing......................................................................................................17 Violence in the Workplace.......................................................................................17 Dress for Success.....................................................................................................17 Networking Skills.....................................................................................................17 Acceptable Workplace Behavior..............................................................................17

• Management Development

18-19

Introduction to Supervision.....................................................................................18 First Line Supervision...............................................................................................18 Leadership Skills for Supervisors/Managers............................................................18 Leadership Development with Critical Thinking......................................................18 Team Building in the Workplace..............................................................................18 Teams and Consensus Building................................................................................18 Ethics for Conflict Management..............................................................................18 Communication Skills for Managers........................................................................18 Building Commitment..............................................................................................19 Dealing with Difficult Employees.............................................................................19 Giving and Receiving Effective Feedback.................................................................19 Building Trust...........................................................................................................19 Motivating Your Team..............................................................................................19 Sexual Harassment Prevention................................................................................19 Employee Performance Review...............................................................................19

Small Business Learning and Performance Opportunities Welding Technologies

INFORMATION At the request of the Texas Governor’s Office, the Texas Workforce Commission (TWC) has developed as an outtake of the Skills Development Fund (SDF) grant an opportunity that meets the training needs of the small businesses in Texas–the Skills for Small Business Program. With more than 433,000 small business employers in the state serving as the backbone of our business communities, it is deserving that they have support in training their workforce.

Here’s the what, who and how…

What: • Increases business competitiveness.

• Upgrades the skills of current employees.

• Prepares newly hired employees for job requirements.

• Training must be provided by a public community or technical college, or the Texas Engineering Extension Service (TEEX).

No third-party vendor training is allowed.

• Training must be selected from active course catalogs/schedules: credit, continuing education, on-line or other available unpub lished courses.

• May focus on training for occupations with the Governor’s six targeted Industry Clusters: www.twc.state.tx.us/svcs/funds/ssb_industrycluster.pdf

WhO: • Full time employees

• Newly hired employees—those who have been hired by the company up to three months prior to the date that the application is received

by TWC

• Funding up to $1,450 per newly hired employee

• Funding up to $725 per incumbent employee

• Individual employees can participate once per 12 month period.

• Employers must pay the prevailing wages in the local labor market for the trainees funded under the grant.

hOW: • Contact the Mountain View College Economic and Workforce Department at mvcentrepreneurs@dcccd.edu or 214-860-8550.

Introduction to Welding WLDG 1000 Equipment used in oxy-fuel and arc welding. Includes cutting of ferrous metals. Emphasizes welding and cutting safety and basic welding processes. Identify safety procedures associated with oxy-fuel and arc welding and cutting processes; and demonstrate basic welding and cutting.

48 hours

Introduction to Oxy-fuel Welding and Cutting WLDG 1025 An introduction to oxy-fuel welding and cutting, safety, setup and maintenance of oxy-fuel welding, and cutting equipment and supplies. Demonstrate oxy-fuel welding and cutting safety procedures; identify and classify fuels and filler metals; perform entry-level oxy-fuel welding and cutting operations and select proper equipment and materials.

64 hours

Introduction to Shielded Metal Arc Welding WLDG 1028 An introduction to the shielded metal arc welding process. Emphas is placed on power sources, electrode selection, oxy-fuel cutting, and various joint designs.

Instruction provided in SMAW fillet welds in various positions. Select electrodes and amperage settings for various thicknesses of materials and welding positions; define principles of arc welding; explain electrode classifications; perform SMAW operations in various positions using selected electrodes and different joint designs.

80 hours

Intermediate Shielded Metal Arc Welding WLDG 1057 A study of the production of various fillets and groove welds. Preparation of specimens for testing in various positions. Identify principles of arc welding; describe arc welding operations of fillet and groove joints; explain heat treatments of low alloy steels; and explain weld size and profiles; prepare test plates; perform fillet welds in the overhead position; perform air carbon arc weld removal; perform bevel groove welds with backing plates in various positions; and demonstrate use of tools and equipment.

A D V A N C E D M A N U F A C T U R I N G

64 hours

1

A D V A N C E D M A N U F A C T U R I N G

Small Business Learning and Performance Opportunities Welding Technologies (continued) Advanced Shielded Metal Arc Welding WLDG 2043 Advanced topics based on accepted welding codes.

Training provided with various electrodes in shielded metal arc welding processes with open V-groove joints in all positions. Describe effects of preheating and post-weld heating; explain precautions used when welding various metals and alloys; distinguish between qualification and certification procedures; and discuss problems of welding discontinuities; perform open groove welds with low carbon steel and low alloy electrodes in all positions.

64 hours

Introduction to Gas Metal Arc Welding WLDG 1030 Principles of Gas Metal Arc Welding (GMAW), setup and use of GMAW equipment, and safe use of tools/ equipment. Instruction in various joint designs.

Describe welding positions with various joint designs on plate; describe the effects of welding parameters in GMAW; apply safety rules; troubleshoot equipment used, perform visual inspection; weld various types of structural material; diagnose welding problems.

64 hours

Advanced Gas Metal Arc Welding WLDG 2047 Advanced topics in Gas Metal Arc Welding (GMAW), includes welding in various positions. Demonstrate proficiency in various welding positions; describe safety rules and equipment use; and describe the effects of welding parameters in GMAW; weld various joint designs and diagnose welding problems and perform visual inspection.

64 hours

Introduction to Gas Tungsten Arc Welding WLDG 1034 Principles of gas tungsten arc welding (GTAW), including setup, GTAW equipment. Instruction in various positions and joint designs. Describe various joint designs; describe safety rules and equipment; and describe the effects of welding parameters in GTAW; weld various structural materials.

64 hours

2

Small Business Skills Development Fund

Frequently Asked Questions 1) Q: How long is the program available?

A: The $2 million designated for this initiative by the Texas Workforce Commission (TWC) will be available for the remainder of the current fiscal year (FY 2011) and through the end of the next fiscal year (August 31, 2012).

2) Q: Is the aim of the program to upgrade employee skills or provide degree paths?

A: The aim of the program is for small businesses to obtain training that is needed by its employees and that will benefit and enhance the business’ operations.

3) Q: What types of courses will be funded?

A: Credit, continuing education, online and other non published courses are covered. The college must be able to document and track all courses for reporting purposes.

The business will be asked on the application to explain how the course(s) and resulting training will enhance their operations.

4) Q: Is the definition for small business based on the business’ total employees per location, region, or companywide?

A: The definition for a small business is based on the total number of employee’s company-wide, which must not exceed 99 employees.

5) Q: Will this initiative impede the processing of regular Skills Development Fund applications?

A: No. Although the volume of Skills for Small Business applications is unknown at this point, we are committed to working as quickly as possible to process all TWC Skills training applications.

6) Q: Will TWC merge efforts with the Texas Back to Work Initiative (TBTW)?

A: Yes. TWC will encourage small businesses that participate in the TBTW to also consider Skills for Small Business for their new employee training needs.

7) Q: What will the TWC be looking for in evaluating an application?

A: Priority for funding will be based on several considerations, including: • The number of new jobs for which training is being requested,

• How the occupations align with the governor’s six Industry Clusters, and • How the occupations for training align with the occupations targeted by the Local Workforce Development Board.

Small Business Learning and Performance Opportunities Welding Technologies (continued) Advanced Gas Tungsten Arc Welding WLDG 2051 Advanced topics in Gas Tungsten Arc Welding (GTAW), including welding in various positions and directions. Demonstrate proficiency in various welding positions; describe safety rules and equipment used; and describe the effects of welding parameters in GTAW; weld various joint designs; diagnose welding problems; and perform visual inspection.

64 hours

Introduction to Metallurgy WLDG 1037 A study of ferrous and nonferrous metals from the ore to the finished product. Emphasis on metal alloys, heat treating, hard surfacing, welding techniques, forging, foundry processes, and mechanical properties of metal including hardness, machine-ability, and ductility. Describe technical terms used in the various phases of metallurgy, from early history to classification of steel; discuss ferrous and nonferrous metals and how they are processed and used in industry; and describe mechanical and physical properties, surface treatments, and heat treatment of metals.

Advanced Blueprint Interpretation WLDG 2031 A continuation of the Blueprint for Welders course.

Emphasis placed on inspection, cost analysis, and estimating. Use terms, abbreviations, and weld symbols to interpret advanced shop drawings or blueprints; use mathematical procedures to solve problems; and estimate construction costs and materials.

48 hours

48 hours

Preparation for Welding Inspection NDTE 2011 Fundamentals of welding and inspection, code interpretation, and the practical portion in preparation for the certified welding inspector examination.

Explain the duties and responsibilities of welding inspectors; use measuring systems; evaluate destructive and nondestructive test; preparation, and qualification of welding procedures.

48 hours

Introduction to Blueprint Reading WLDG 1013 A study of industrial blueprints. Emphasis placed on terminology, symbols, graphic description, and welding processes. Includes systems of measurement and industry standards. Also includes interpretation of plans and drawings used by industry to facilitate field application and production. Define terms and abbreviations; and identify and explain object views, lines, and dimensions. Identify, explain, and interpret weld symbols; identify structural shapes; demonstrate the proper use of measuring devices; read and interpret blueprints; read welding detail drawings; and calculate dimensions and material.

48 hours

Machine Shop Basic Lathe Operations MCHN 1008 An introduction to the common types of lathes.

Emphasis on basic parts, nomenclature, lathe operations, safety, machine mathematics, blueprint reading, and theory. Identify engine lathe components; match cutting speeds and feeds to materials; list safety procedures; identify machine accessories; identify types of lathes; use formulas to calculate speeds and feeds; set up basic lathe operations; perform metal removing operations such as turning, facing, drilling, grooving, turning on centers, and threading; and perform basic machine maintenance.

64 hours

Intermediate Lathe Operations MCHN 1058 Continuation of Basic Lathe with emphasis on continued proficiency in lathe operations. Demonstrate the functional use of engine lathe components; establish a match of cutting speeds and feeds to materials; exhibit safety procedures at all times; and adjust machine accessories properly.

A D V A N C E D M A N U F A C T U R I N G

64 hours 3

A D V A N C E D M A N U F A C T U R I N G 4

Small Business Learning and Performance Opportunities Machine Shop (continued) Advanced Lathe Operations MCHN 2033 A study of advanced lathe operations. Identify and use of special cutting tools and support tooling, such as, form tools, carbide inserts, taper attachments, follower and steady rest. Close tolerance machining required. Identify and apply special lathe tooling; list machine and work setup procedures; list and explain machining operation procedures; calculate speeds and feeds; perform advanced setups utilizing support tooling; and perform advanced machining operations to specifications.

48 hours

Basic Milling Operations MCHN 1013 An introduction to the common types of milling machines, part nomenclature, basic machine operations and procedures, safety, machine mathematics, blueprint reading, and theory. Describe milling machine parts and functions; identify types of milling machines; describe the difference between climb and conventional milling; calculate speeds and feeds for milling machines; set up milling machines; and operate milling machines.

64 hours

Intermediate Milling Operations MCHN 2002 A continuation of Basic Milling Operations with emphasis on continued proficiency in mill operation.

Identification and operation of milling machines and support tooling. Test machine parts and functions of milling operations; compare types of milling machine operations; demonstrate the differences between climb and conventional milling; and execute safe milling operations.

64 hours

Advanced Milling Operations MCHN 2037 An advanced study of milling machine operations.

Identification and/or use of milling cutters and support tooling. Identify specialty cutters; calculate machine coordinates; perform setup of advanced milling procedures; and perform advanced milling operations.

64 hours

Fundamentals of Computer Numerical Controlled (CNC) Machine Controls MCHN 2003 An introduction to G and M codes (RS274-D) necessary to program Computer Numerical Controlled (CNC) machines. Write, edit and apply basic knowledge of CNC programs; select the appropriate feeds and speeds for various materials; and select the appropriate tooling.

48 hours

Advanced Computer Numerical Controlled (CNC) Machining MCHN 2035 The study of advanced Computer Numerical Control (CNC) operation with an emphasis on programming and operations of machining and turning centers.

Set up and operate CNC machining centers and CNC turning centers; select proper tooling with correct speeds and feeds; and produce a part to specific tolerances.

64 hours

Computerized Numerical Control (CNC) Programming MCHN 2044 Programming and operation of Computer Numerically Controlled (CNC) machine shop equipment. Demonstrate operations of CNC machine controls; compare and contrast the differences between conventional and CNC machines; utilize CNC machine applications for machining of complete units.

48 hours

Small Business Learning and Performance Opportunities Manufacturing Technologies Introduction to Computer-Aided Manufacturing (CAM) MCHN 1026 A study of Computer-Aided Manufacturing (CAM) software which is used to develop applications for manufacturing. Emphasis on tool geometry, tool selection, and the tool library. Use Computer-Aided Manufacturing software to create part programs; transfer programs to the machine control unit; and machine parts.

64 hours

Advanced Computer-Aided Manufacturing (CAM) MCHN 2038 A study of advanced techniques in Computer-Aided Manufacturing (CAM). Use Computer-Aided Manufacturing (CAM) software to create part programs; transfer programs to the machine control unit; and machine parts.

64 hours

Basic Blueprint Reading DFTG 1022 Emphasis on accurate/efficient interpretation of symbols/graphic language required to produce working drawings. Interpret sketches and working drawings conforming to standard drafting practices.

48 hours

Basic Hydraulics HYDR 1005 Fundamentals of hydraulics including types of hydraulic pumps, cylinders, valves, motors, and related systems. Introduction to hydraulic schematic symbols as related to components. Explain characteristics of liquids; define terms and nomenclature related to hydraulics; calculate variations of factors such as flow rate, pressure, load, speed and force; identify basic components of a hydraulic system and the schematic symbols; describe characteristics of various system components as applied to mobile equipment hydraulics.

48 hours

Programmable Logic Controllers ELMT 1001 An introduction to programmable logic controllers as used in industrial environments including basic concepts, programming, applications, troubleshooting of ladder logic, and interfacing of equipment. Explain terminology; select hardware components; predict PLC operation based on ladder logic diagrams; program a PLC to perform various control functions.

48 hours

Advanced Programmable Logic Controllers ELMT 2039 Advanced applications of programmable logic controllers as used in industrial environments including concepts of programming, industrial applications, troubleshooting ladder logic, and interfacing to equipment. Develop ladder logic to utilize advanced PLC functions; compose a ladder logic program to demonstrate an advanced industrial control application; apply advanced programming techniques for specialized applications.

32 hours

Lean Waste Reduction INMT 1000 An introduction to Lean theories and processes. Students will explore the theory, terminology, processes, expected outcomes, and essential practices needed to create a Lean culture in the workplace including a systematic approach to reducing costs and lead-time.

A D V A N C E D

16 hours

Lean 5S for Supervisors and Leads INMT 1000 A rigorous process thinking exercise that paves the path for a more critical thinking supervisor to implement Lean principles. This course focuses on a more in-depth identification of improving the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. Students will learn methods to implement Lean processes throughout the workforce and support Lean management that encourages top-down thinking practices.

16 hours

Lean 5S for Managers INMT 1000 A study of the manager’s role in implementing Lean principles focusing on improving the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. Students will gain a set of quality management methods, including statistical methods, and practices to lead an infrastructure of people within the organization who are trained in Lean methods.

16 hours

Maintenance Troubleshooting INMT 1091 A study of troubleshooting theory including systematic analysis, response, and prevention of mechanical and procedural maintenance. Topics include critical thinking, problem solving, creating action plans, developing a proactive workplace culture, and procedural revision and evaluation.

M A N U F A C T U R I N G

16 hours 5

C O N S T R U C T I O N &

Small Business Learning and Performance Opportunities Electrical Technology Alternating Current (AC) Circuits CETT 1005 A study of the fundamentals of alternating current including series and parallel AC circuits, phasors, capacitive and inductive networks, transformers, and resonance. Operate test equipment; identify various sources of electricity in alternating (AC) circuits; analyze AC circuits using applicable mathematical formulas; and troubleshoot various AC circuits using schematic diagrams.

64 hours

Direct Current (DC) Circuits CETT 1003 A study of the fundamentals of direct current including Ohm’s law, Kirchhoff’s laws and circuit analysis techniques. Apply safety techniques while working on and troubleshooting various circuits and components; interpret color codes and other descriptors used in electronics; identify various sources of electricity in DC circuits; interpret characteristics of voltage, current, resistance, and power; measure voltage, current, and resistance using measuring devices.

64 hours

C O N T R A C T I N G

Solid State Devices CETT 1029 A study of diodes and bipolar semiconductor devices including analysis of static and dynamic characteristics, bi techniques and thermal considerations of solid state devices. The student will analyze the characteristics and operations of solid state device circuits, construct and make measurements of solid state device circuits, describe the atomic interaction found at the depletion region of a diode and the DC biasing of a BJT transistor.

48 hours

Construction and General Contracting Construction Specifications and Contracts CNBT 2015 Overview of the legal aspects of written construction documents. Students will learn to explain the purpose of construction specifications; describe the Construction Specifications Institute (CSI) divisions in contract documents; and identify the typical legal documents required for construction.

48 hours

6

Construction Cost Estimating CNBT 1003 Estimating labor, materials, and equipment common to residential and commercial building construction.

Emphasis on estimating methods; explaining the sequence commonly followed in making an estimate; and completing an estimate of materials and labor using a blueprint.

16 hours

Commercial/Industrial Blueprint Reading CNBT 2010 Introductory blueprint reading for commercial/industrial construction. Scaling commercial/industrial prints with architectural and engineering scales; identifying construction blueprint symbols and abbreviations; interpreting a set of commercial/industrial construction contract documents; and correlate elevations, sections, details, plan views, schedules, and general notes will be reviewed.

64 hours

Green Building CNBT 2017 Methods and materials used for buildings that conserve energy, water, and human resources. Explain the concept of Green Building; and identify materials to build exterior and interior systems that reflect “Green by Design” concepts.

64 hours

Energy Management HART 1051 Study of basic heat transfer theory; sensible and latent heat loads; building envelope construction; insulation, lighting, and fenestration types; and conduct energy audit procedures. The course also develops energy audit recommendations based on local utility rates, building use, and construction. Emphasis on heat transfer theory; determine heat transfer characteristics of insulation, windows, and various types of building materials; explain utility rate structure; conduct energy audit and develop energy audit report; install energy saving devices; and measure energy consumption using appropriate instruments.

64 hours

Energy Auditor Training and BPI Certification HART 1053 Designed for professionals seeking to become accredited energy auditors. Engage in comprehensive and intensive studies of the building as a system, learning how to recognize performance improvement opportunities.

Subjects of study include: techniques in conservation and management as related to heating, ventilating, and air conditioning (HVAC) including load heat loss, heat load calculations, design and insulation techniques, and techniques used in retrofitting existing structures and systems to maximize energy efficiency. Demonstrate a mastery of principles of energy, energy and the building shell, air leakage principles, whole house diagnostics, energy auditing, performance measurement, heating and cooling and more. Upon completion, student will earn certification from the Building Performance Institute Inc. 36 hours

Small Business Learning and Performance Opportunities

Increased Job Satisfaction and Morale Among Employees 3

Increased Employee Motivation 3

Benefits from Employee Training and Development

Increased Efficiencies in Processes, Resulting in Financial Gain 3

Increased Capacity to Adopt New Technologies and Methods 3

Increased Innovation in Strategies and Products 3

Reduced Employee Turnover 3

Enhanced Company Image 3

Ethics and Team Building Training 3

Risk Management Training, Sexual Harassment and Diversity Training

Occupational Safety and Health Administration - OSHA Introduction to Safety and Health OSHT 1001 An introduction to the basic concepts of safety and health. Identify appropriate procedures to minimize or eliminate injuries and illness in the workplace; incorporate job safety analysis (JSA) and appropriate training; and name elements of an effective safety culture.

OSHA 10 Hours: General Industry OSHT 1091 This course is designed for employee safety and health awareness. Workers will be introduced to OSHA policies, procedures and standards as well as construction industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a guide.

Upon successful completion of the course, participants will receive an OSHA construction industry 10 hour course completion certificate.

10 hours

OSHA Regulations: Construction Industry OSHT 1005 A study of Occupational Safety and Health Administration (OSHA) regulations pertinent to the construction industry. Identify the OSHA regulations which apply to the construction industry; and demonstrate proficiency in retrieving specific information from Title 29 C.F.R. Part 1926 regulations.

O C C U P A T I O N A L

48 hours

Construction Site Safety and Health OSHT 1007 Introduction to safety requirements for construction sites including occupational health and environmental controls. Identify hazards on a construction site; apply regulations to the construction job site; and write a job site safety analysis (JSA).

32 hours

S A F E T Y &

48 hours

OSHA 30 Hours: General Industry OSHT 1091 An intensive course designed for supervisors with safety and health responsibilities, and employee safety and health awareness. Students will be introduced to OSHA policies, procedures and standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a guide. Upon successful completion of the course, participants will receive an OSHA general industry safety and health 10-hour course completion card from the Department of Labor.

H E A L T H

30 hours 7

Small Business Learning and Performance Opportunities

S P A N I S H I N T H E W O R K P L A C E

Spanish in the Workplace Business Spanish - Part 1 SPNL 1042 Development of Spanish oral and written communication skills related to the business environment including medical, business, commercial, and legal terminology, including a review of basic Spanish grammar. Compose business letters in Spanish using proper terminology; utilize proper Spanish grammar rules and terminology in business letters; apply proper international business etiquette to letter composition; compose letters in full block and modified block and with open or mixed punctuation format; and compose Spanish business letters including “good news/bad news,” sales, employment, resume, and follow-up.

16 hours

Business Spanish - Part 2 SPNL 1042 A continuation of Business Spanish 1. Development of Spanish oral and written communication skills related to the business environment including medical, business, commercial, and legal terminology, including a review of basic Spanish grammar. Compose business letters in Spanish using proper terminology; utilize proper Spanish grammar rules and terminology in business letters; apply proper international business etiquette to letter composition; compose letters in full block and modified block and with open or mixed punctuation format; and compose Spanish business letters including “good news/bad news,” sales, employment, resume, and follow-up.

16 hours

A 2009 Gallup study found that organizations that had

employee engagement scores in the top quartile

had 18% higher productivity and 16% higher profits - Training Magazine

Business Spanish - Part 3 SPNL 1042 A continuation of Business Spanish 2. Development of Spanish oral and written communication skills related to the business environment including medical, business, commercial, and legal terminology, including a review of basic Spanish grammar. Compose business letters in Spanish using proper terminology; utilize proper Spanish grammar rules and terminology in business letters; apply proper international business etiquette to letter composition; compose letters in full block and modified block and with open or mixed punctuation format; and compose Spanish business letters including “good news/bad news,” sales, employment, resume, and follow-up.

16 hours

Health Care Spanish SPNL 1001 Development of practical Spanish communication skills for the health care employee including medical terminology, greetings, common expressions and commands/phrases normally used within a hospital or a physician’s office. Discuss the cultural variations and common health perceptions of Spanish-speaking patients, translate medical terminology, utilize Spanish phrases including greetings and common expressions, and verbalize/explain in Spanish the phrases and the commands necessary to facilitate a physical assessment of a patient.

24 hours

8

Small Business Learning and Performance Opportunities ENGLISH AS A SECOND LANGUAGE ESL Skills for the Workplace COMG 1003 Addresses essential listening, speaking, reading, writing, and computational skills required in the workplace. Improvement of communication skills related to successful job performance. Differentiate between appropriate and inappropriate examples of listening, speaking, reading, writing, and computational skills; and demonstrate listening, speaking, reading, writing, and computational skills.

16 hours

ESL Skills for Hospitality COMG 1091 Designed for hospitality employees whose primary language is other than English. A study of industryrelated basic reading, writing, speaking, and listening skills. Emphasis on high-frequency vocabulary and phonics; refining oral and written production and listening skills for enhanced job productivity; and increasing control of the English sound system.

16 hours

ESL Skills for Health Care COMG 1091 Designed for health care employees whose primary language is other than English. A study of industryrelated basic reading, writing, speaking, and listening skills. Emphasis on high-frequency vocabulary and phonics; refining oral and written production and listening skills for enhanced job productivity; and increasing control of the English sound system.

16 hours

ESL Skills for Construction COMG 1091 Designed for employees in the construction industry whose primary language is other than English. A study of industry-related basic reading, writing, speaking, and listening skills. Emphasis on high-frequency vocabulary and phonics; refining oral and written production and listening skills for enhanced job productivity; and increasing control of the English sound system.

16 hours

ESL Skills for Manufacturing COMG 1091 Designed for employees in manufacturing whose primary language is other than English. A study of industry-related basic reading, writing, speaking, and listening skills. Emphasis on high-frequency vocabulary and phonics; refining oral and written production and listening skills for enhanced job productivity; and increasing control of the English sound system.

16 hours

ESL Skills for Business COMG 1091 Designed for employees in the business market whose primary language is other than English. A study of industry-related basic reading, writing, speaking, and listening skills. Emphasis on high-frequency vocabulary and phonics; refining oral and written production and listening skills for enhanced job productivity; and increasing control of the English sound system.

16 hours

ESL Skills for Educators COMG 1091 Designed for employees in education whose primary language is other than English. A study of industryrelated basic reading, writing, speaking, and listening skills. Emphasis on high-frequency vocabulary and phonics; refining oral and written production and listening skills for enhanced job productivity; and increasing control of the English sound system.

16 hours

ESL Skills for Criminal Justice COMG 1091 Designed for employees in the criminal justice field whose primary language is other than English. A study of industry-related basic reading, writing, speaking, and listening skills. Emphasis on high-frequency vocabulary and phonics; refining oral and written production and listening skills for enhanced job productivity; and increasing control of the English sound system.

E N G L I S H A S A S E C O N D L A N G U A G E

16 hours

9

Small Business Learning and Performance Opportunities Alzheimer’s/Dementia Care RNSG 1093 The training program consists of 10 interactive modules with videos, actual case studies, and knowledge application at the end of each module.

Modules include: Meeting the Patient, Introduction to Dementia, Understanding Patient Behavior as Communication, The CARES Approach TM, Making a Connection with the Patient, Eating Well, Recognizing Pain, Minimizing Falls, Rethinking Wandering, and Restraints. Through the process by which care is provided, a difference can be made in the lives of those suffering from Alzheimer’s and Dementia.

H E A L T H

10 hours

Care of the Patient on Warfarin (Coumadin) Therapy RNSG 1093 The goal of the Coumadin diet is to maintain a steady amount of vitamin K. Students will study and understand the structure of the therapy, common safety concerns, patient dietary restrictions, common and potential adverse reactions, and general precautions related to the therapy.

8 hours

Treatment and Care

C A R E

10

Infusion Therapy RNSG 2036 This course provides training to administer intravenous therapy, focusing on vascular access devices used for infusion therapy, anatomy and physiology of circulatory system as it applies to IV therapy, insertion site selection, equipment selection, IV catheter technique, and nursing measures to prevent and manage complications, routing care and maintenance, and documentation guidelines.

8 hours

Total 2010 U.S. training expenditures— including payroll and spending on external products and services— inched up $600 million to $52.8 billion.

Average training expenditures per learner | $1,041 Average hours of training per employee | 40.1 :: Training Magazine - 2010

Small Business Learning and Performance Opportunities Introduction to Microsoft PowerPoint™ ITSW 1037 An introduction to computerized presentation graphics that leads the participant through planning, design, and production of business graphics and charts. Presentation files are produced utilizing multimedia software. Upon completion students will be able to use presentation graphics concepts and terms; create and run a slide presentation; edit and spell-check text; create, edit, and enhance objects; integrate data between presentation and wordprocessing software.

Business Applications

8 hours

Introduction to Microsoft Word™ POFI 1024 Identify word processing terminology and concepts; create technical documents; format and edit documents; use simple tools and utilities; and print documents.

Upon completion students will be able to insert and modify text; create and modify paragraphs; format documents; manage documents; work with graphics.

Advanced Microsoft PowerPoint™ ITSW 2036 Students explore techniques for developing and modifying multimedia presentations and creating interactive slide shows. Upon completion students will be able to use advanced multimedia functions to insert and modify visual elements; integrate information with other programs; create interactive slide shows; and use multimedia web and collaboration features.

8 hours

Advanced Microsoft Word™ POFI 2037 Instruction in defining a word processing system; create basic and complex business documents; perform basic and advanced formatting; complete merges; and create tables and templates. Upon completion students will be able to customize paragraphs; format documents; customize tables; create and modify graphics; and use mail merge.

8 hours

Introduction to Microsoft Excel™ ITSW 1022 An introduction to terminology, program parameters, display characteristics, formatting features, mathematical functions, and printing. Upon completion, students will be able to demonstrate basic spreadsheet concepts; and create formulas/functions, charts, and graphs; and generate reports.

8 hours

Introduction to Microsoft Access™ ITSW 1053 An introduction to database concepts including: Program parameters, data dictionary, optional field characteristics, calculations, constant default values, data entry form design, database organization, and report generation. Upon completion students will be able to design a database; query a database; and design data entry forms and reports.

8 hours

Advanced Microsoft Excel™ ITSW 2049 Instruction in theory/uses of electronic spreadsheets, including applications, fundamental formula creation, model design and modification, formatting features, display characteristics, editing, moving and copying, sorting, mathematical, statistical and financial functions, report generation, and other features.

Advanced Microsoft Access™ ITSW 2047 Advanced concepts of relational database management, hierarchical models, network models, relational models, table merging, relational capabilities, report generation, security features, data file transfer, graphics support, and macro commands. Upon completion students will be able to identify differences in various data models; generate reports based on complex queries; implement security features to address security issues relating to database management; and write macro commands to automate database management tasks.

8 hours

8 hours

8 hours

B U S I N E S S D E V E L O P M E N T

11

Small Business Learning and Performance Opportunities Business Applications (continued)

B U S I N E S S D E V E L O P M E N T

Advanced QuickBooks™ for Small Business ACNT 1091 This session covers the essential elements of properly setting up a company file in QuickBooks™ and guides the students through basic to advanced topics to learn what all business owners must know to properly maintain their financial records. Students learn from a small business owner and certified QuickBooks™ Advisor, how to accurately record transactions and prepare financial reports in order to better manage their business’ finances and reporting. Students will learn through hands-on instruction how to create invoices, receive payments, enter and pay bills, maintain bank and credit registers, create financial statements, set up new companies and set up employees among other topics.

24 hours

Business Management Computerized Accounting II ACNT 1054 The study of applying accounting theories and methods in a computerized environment. Students will learn how to use accounting software for general ledger, accounts receivable, accounts payable, data transfer, integration and report generation.

16 hours

Fundamentals of Digital Data Storage ITDF 1005 Exploration, examination, and assessment of the characteristics and details of digital storage media used in computers systems and small-scale digital devices. Identify digital evidence and explain how to find it; identify physical characteristics and performance measures of storage media used in computers and small-scale digital devices; explain procedures for recording and retrieving data on a magnetic disk, optical disk, and memory media; discuss performance measures of digital media; identify the underlying file systems, structures, file types, attributes, and permissions of operating systems; demonstrate techniques to encrypt, decrypt, compress, and decompress data; discuss hardware interfaces such as USB, FireWire, and Serial ATA; demonstrate computer system navigation and analysis on small-scale digital device storage media using a command line interface or HTMLbased tools; and research file system artifacts.

64 hours

12

Customer Service BUSG 1005 This session introduces new customer service skills, strategies for managing customers, and tools for efficient communication and delivery.

8 hours

Customer Sales and Service TRVM 1001 A study of practical information and techniques used to create excellent customer sales and service unique to the travel public. Students will define customer service; identify the elements and steps involved and how they relate directly to sales; define the principles of selling travel; list questions that qualify a client; and identify the process to close a successful sale. Explain the steps of problem solving to effectively handle customer challenges; and define internal and external customer service and how it impacts success of a business and customer retention.

16 hours

Small Business Learning and Performance Opportunities Business Management (continued) Basic Telemarketing Sales Skills BMGT 1015 An introduction to basic telemarketing including selling strategies, use of scripts and prompters, communication skills, and development of a positive attitude to effectively create a personal selling style.

Identify telemarketing strategies; demonstrate a personal selling style utilizing scripts and prompters; and display customer service-oriented communication skills.

16 hours

Franchising 101 BMGT 1091 This session introduces the steps to finding the right franchise for you, how to read legal contracts and how to properly invest in a franchise business.

8 hours

Contracts and Bids BMGT 1092 This session teaches small business owners, managers and proposal writers the steps to identifying contracts and creating winning proposals and bids.

8 hours

Introduction to Business Plan Writing BUSG 1025 Introduces the fundamentals of business plan writing.

The session teaches students how to write successful business plans, pricing strategies and the executive summaries used to raise capital or create a lean management infrastructure.

10 hours

Financial Statement and Taxes BUSG 1093 This course teaches non-financial managers how to read and understand income statements, balance sheet, and cash flow statements. The course teaches managers without accounting degrees or experience what tax liabilities exist for multiple legal structures and how to complete state and federal tax returns and forms.

Nonprofit Management BMGT 1091 This session introduces the steps to starting a taxexempt nonprofit corporation in the state of Texas and how to effectively manage a successful new nonprofit.

8 hours

Small Business Accounting ACNT 1091 Focus on fundamental accounting terminology, concepts and principals. This course provides a basic introduction to financial statements and what it takes to acquire the capital to fund or grow a small business.

12 hours

Exploring Entrepreneurship BUSG 1091 Are you ready to become an entrepreneur? This course is designed for individuals interested in starting their own business or looking to leverage their skills and knowledge to further their current venture. Topics include the business plan, raising capital, defining and entering the market, insurance and benefit planning, and basic management techniques. Executives will learn how to define their idea, assess opportunities, and implementation strategies.

12 hours

e v i r d t l n’ o d l u o u’ y o y f , s “I nes ess ” i s u b your t of busin be ou .

~B

.C

es rb o .F

B U S I N E S S D E V E L O P M E N T

16 hours

13

ECONOMIC AND WORKFORCE DEVELOPMENT DIVISION PRESENTS

Introducing the…

Entrepreneurial College A 16-WEEK CERTIFICATION PROGRAM IN ENTREPRENEURSHIP AND SMALL BUSINESS MANAGEMENT Improve your business or jump-start a new one at Mountain View College’s Economic and Workforce Development Center!

This “college within a college” program is a strong instructional foundation for beginning and successfully operating a small business venture. The curriculum spans all stages of small business development including: financial planning and management, marketing strategies, and operational management. The professional certificate’s capstone course teaches you how to finalize your business plan and then practice the next steps in executing and managing a successful business.

Complete your certification within 16 weeks ($1,450 total) or at your own pace (courses priced individually below).

CORE COMPETENCIES EXPLORING ENTREPRENEURSHIP (12 hours - 1.2 CEU) | $199 SMALL BUSINESS ACCOUNTING (12 hours - 1.2 CEU) | $199 SALES AND MARKETING 101 FOR SMALL BUSINESS (12 hours - 1.2 CEU) | $199 HUMAN RESOURCES MANAGEMENT (12 hours - 1.2 CEU) | $199 BUSINESS LAW (12 hours - 1.2 CEU) | $199 SMALL BUSINESS MANAGEMENT (12 hours - 1.2 CEU) | $199

ELECTIVES TECHNOLOGY 101 (10 hours - 1.0 CEU) | $99 SOCIAL MEDIA MARKETING FOR SMALL BUSINESS (8 hours - .8 CEU) | $99 CONTRACTS AND BIDS (8 hours - .8 CEU) | $99 ADVANCED QUICKBOOKS FOR SMALL BUSINESS (24 hours - 2.4 CEU) | $249 INTRODUCTION TO BUSINESS PLAN WRITING (10 hours - 1.0 CEU) | $149 FINANCIAL STATEMENT AND TAXES (16 hours - 1.6 CEU) | $149 NON-PROFIT FORMATION AND MANAGEMENT (18 hours - 1.8 CEU) | $99 CUSTOMER SERVICE (8 hours - .8 CEU) | $99 FRANCHISING 101 (8 hours - .8 CEU) | $99

Register today! Courses offered continuously.

214-860-8550 | www.mountainviewcollege.edu/business/econdev | mvcentrepreneurs@dcccd.edu

Business owners may qualify for the Skills Development Grant (SDF). Just ask!

IT ALL BEGINS HERE.

14

4849 West Illinois Avenue

Dallas, Texas 75211

www.mountainviewcollege.edu

An Equal Opportunity Institution

Small Business Learning and Performance Opportunities Business Management (continued) Small Business Management BMGT 1095 Managing a new business is not easy. This course introduces fundamental business start-up rules and basic management principles. Executives learn the critical and practical aspects of managing a small business venture and implementing solutions that work while saving valuable time and money. Executives learn critical skills needed to successfully start and effectively manage a small business, including project management, time management, decision making, and the ability to manage others. In addition to gaining an understanding and appreciation of basic business operations and management systems, you learn how to implement a specific business action plan that focuses on effective management solutions.

12 hours

Business Law BUSG 1026 This course introduces common legal issues small businesses face. Learn how find pertinent legal news and information that may affect a small business venture and how to create sound business practices that may minimize legal exposure.

12 hours

Technology 101 for Small Business ITSC 1091 This session introduces new business technology, software and equipment designed to help small businesses operate more effectively and efficiently.

From accounting, email communication, customer relationship management, procurement to data storage attendees will learn what’s hot and how to save valuable cash by selecting easy to use tools and applications designed for small businesses.

8 hours

Business Marketing

Principles of Marketing MRKG 1011 Introduction to the marketing mix functions and process. Includes identification of consumer and organizational needs and explanation of environmental issues. Identify the marketing mix components in relation to market segmentation; explain the environmental factors which influence consumer and organizational decision-making processes; and outline a marketing plan.

48 hours

Customer Relationship Management MRKG 1001 General principles of customer service including skills, knowledge, attitudes, and behaviors. Assess internal and external customer relationship management (CRM) strategies; and integrate short, intermediate, and long-term goals leading to development of CRM plans.

48 hours

Social Media MRKG 1091 This session introduces new media marketing skills, to include, blogging, viral marketing, video marketing, Twitter, Facebook, LinkedIn, word-of-mouth, networking, creative brainstorming in tandem, and more.

8 hours

e-Commerce/Social Media Marketing MRKG 2012 Explore electronic tools utilized in marketing; focus on marketing communications in developing customer relationships. State e-Marketing goals; perform market analysis and evaluate electronic communications; identify and reach target audience; design and evaluate customer feedback.

Marketing 101 for Small Business MRKG 1091 This course introduces fundamental steps to researching market trends, creating and implementing a marketing strategy. There are five concepts to creating a winning marketing strategy that are introduced by leaders from the advertising and marketing industries. Executives will learn practical ways to plan and execute cost-effective and innovative marketing strategies using minimal budgets and generating great returns.

48 hours

12 hours

B U S I N E S S D E V E L O P M E N T

15

Small Business Learning and Performance Opportunities Human Resources

B U S I N E S S D E V E L O P M E N T

16

Diversity in the Workplace HRPO 1008 The impact of diversity on individual and organizational performance. Identify aspects of diversity; distinguish between bias, stereotyping, and discrimination; describe how individual differences impact performance and organizational outcomes; outline techniques that improve interaction and organizational effectiveness.

Human Resource Management for Small Business HRPO 1091 Human Resource Management is a necessary competency all executives must face at some point in their business. This course offers a comprehensive introduction to the important legal aspects of human resources management. Executives are taught how to manage employee relations, benefits management laws, and proper hiring practices and employer tax rules.

18 hours

12 hours

Employment Law HRPO 1004 Overview of laws and legal issues related to employment practice. This course was designed to be repeated multiple times if content varies. Describe legal issues in employment practice and identify laws related to employment practice.

Leadership Development

24 hours

Understanding the Human Resources Function HRPO 1000 Introduction to the theory, practice, and law of human resource management. List the human resources functions; describe recruitment, selection, and retention strategies; explain policy-making process; and identify the laws relating to human resources.

18 hours

Recruitment and Selection EHKP 1006 Fundamentals of staff development. Emphasis on selecting, training, and developing personnel to mutually benefit the employees and the organization.

Topics covered: human resource planning, job analysis, recruitment, the selection and hiring of employees, orientation, job skills training, performance appraisals and management, and developing and implementing a successful work team. Analyze human resource needs; develop and implement effective training programs; and develop and implement work teams.

Information and Project Management BMGT 1023 Critical path methods for planning and controlling projects. Includes time/cost tradeoffs, resource utilization, stochastic considerations, task determination, time management, scheduling management, status reports, budget management, customer service, professional attitude, and project supervision. Identify, sequence, and estimate the duration of specific activities that must be performed to accomplish project goals; identify interactivity dependencies that must occur during the process stages; identify methods for determining, categorizing, and controlling costs; demonstrateproject plan development and execution schemes; and demonstrate means to coordinate change across a project.

48 hours

18 hours

Customer Relationship Management MRKG 1091 General principles of customer service including skills, knowledge, attitudes, and behaviors. Assess internal and external customer relationship management (CRM) strategies; and integrate short, intermediate, and long-term goals leading to development of CRM plans.

Understanding Employee Training and Development HRPO 1003 Explores theories and techniques for training and developing employees. Identify the types of learners and methods to address different learning styles; differentiate between mentoring, coaching, and counseling; and list the steps in creating a training plan.

Introductory Presentation Techniques COMG 1002 Presentation techniques for presenting ideas and information to business and industry including the use of visual aids. Demonstrate a business/industry presentation with visual aids.

18 hours

8 hours

8 hours

Small Business Learning and Performance Opportunities Leadership Development (CONTINUED) Tools and Techniques/Leadership BMGT 1091 Participants will learn the tools and techniques necessary to practice and provide effective leadership.

Participants will learn to recognize the personal strengths of others, improve communication, develop an atmosphere of trust, foster a philosophy of respect, establish guidelines for recognizing superior performance, and learn to discuss and eliminate unsatisfactory work behaviors.

8 hours

Workplace Critical Thinking and Problem Solving BMGT 1004 Interpreting data for effective problem solving and recommending corrective action. Emphasizes structured approaches to critical thinking and problem solving in the workplace. Describe critical thinking and problem solving theories; identify analytical and systems-based problem-solving tools; and define methods to improve productivity and profitability.

Business Writing POFT 1004 A study of the basic elements of composition for business documents. Emphasis on technical writing, business language, business and legal formats, and communication etiquette.

8 hours

Violence in the Workplace BMGT 1091 In this workshop students will learn the triggers for workplace violence and how to avoid and eliminate potentially harmful situations. Topics include: what is anger, managing stress, building relationships, anger vs. aggression, and managing negative emotions.

8 hours

8 hours

Dress for Success BMGT 1091 Does it really matter how you dress? The overwhelming answer is “absolutely yes!� This course focuses on proper business attire and the impact the way you dress can have on how you are perceived. Students will learn appropriate dress codes for business, business casual, and casual work environments, including how to dress to make a positive first impression.

Workplace Communications BMGT 1022 Basic theory of communication skills as appropriate and applicable to individuals or groups in the workplace. Includes skills in listening, writing, and verbal/ non-verbal communications. Identify communication styles; and demonstrate effective listening, writing, and verbal/non-verbal communication skills.

Available in Spanish 8 hours

Networking Skills MRKG 1091 When used properly and systematically, networking is a powerful instrument. Networking is about actively building relationships and using those relationships to build new relationships. In this workshop students will learn the advantages of networking, understand the power of networking, how to identify networking opportunities, and how to sustain a networking group.

Listening Skills BMGT 1091 Participants will learn the importance listening plays in creating a successful working environment. Each dialogue is an opportunity to establish and develop a strong communication link between the speaker and the listener. Effective listening skills results in fewer errors and confusion in the workplace.

Available in Spanish 8 hours

Acceptable Workplace Behavior HRPO 1093 This session focuses on workplace communication and behavior, and the different needs and expectations from that of social behavior. Students discuss workplace etiquette, acceptable business behavior, diverse cultures, and challenging personalities; emphasis on developing effective people skills and establishing trust with co-workers.

Introduction to Business Ethics BMGT 1053 Discussion of ethical issues, the development of a moral frame of reference, and the need for an awareness of social responsibility in management practices and business activities. Includes ethical corporate responsibility. Identify ethical business practices; describe ethical reasoning strategies; analyzeethical dilemmas; and discuss challenges of ethical behavior in the workplace. Available in Spanish

8 hours

8 hours

8 hours

The cost to replace an employee who leaves is, conservatively, 30% of his/her annual salary.

For those with skills in high demand, the cost can rise to as much as 1.5 times the annual salary.

B U S I N E S S D E V E L O P M E N T

:: American Management Association ::

8 hours

17

Small Business Learning and Performance Opportunities Management Development

B U S I N E S S D E V E L O P M E N T

18

Introduction to Supervision BMGT 1010 Supervisory tasks, leadership and motivational skills, communication processes, organizational design, and effective solution strategies. Explain the various theories and processes of supervision; differentiate leadership styles; explain motivational techniques; cite examples of how motivational techniques can be used by a supervisor in a working environment; explain elements of the communication process and the guidelines for organizational design; and apply managerial terminology.

8 hours

First Line Supervision CJLE 1055 Supervisory skills necessary to make quick, accurate decisions based upon available information and existing circumstances. Includes acting upon the empowerment provided by management. Meets state requirements for supervisory instruction. Demonstrate the traits of a good supervisor; compare characteristics of individual and group supervisory problems; explain the supervisor’s role in the balance between the individual and the organization; and demonstrate resolutions for dealing with problem employees and conflict management.

24 hours

Leadership Skills for Supervisors/Managers BMGT 1020 Concepts and skills of leadership in the work setting.

Introduces leadership and motivational theories and leadership styles. Includes evaluation of leadership performance. Describe leadership theories and styles; practice application of major leadership theories; and demonstrate effective communication strategies.

8 hours

Team Building in the Workplace BMGT 1019 Principles of building and sustaining teams in organizations. Includes team dynamics, process improvement, trust and collaboration, conflict resolution, and the role of the individual in the team. Describe the principles and processes of team building; identify interpersonal skills, group dynamics, and team leadership; and demonstrate techniques for team problem-solving and conflict resolution.

8 hours

Teams and Consensus Building QCTC 1002 An examination of group dynamics, trust and collaboration and their role in building positive and productive work groups. Discussion of team stress and distress, ways of working effectively as a team, and methods for incorporating team building strategies in staff meetings, professional development activities, and one-on-one counseling. Describe basic team development theories and concepts; demonstrate characteristics of an effective team; identify personality styles and their impact on an effective team; identify five common barriers to team development; and demonstrate professional management tools.

8 hours

Ethics for Conflict Management CMDR 1091 Ethical and legal issues and principles in the mediation and conflict management field are discussed. Topics include ethics, standards of conduct, confidentiality, impartiality, self-determination, and the unauthorized practice of law. Explain and compare ethical theories; describe how ethical principles apply to the practice of mediation and conflict management; and apply theories of ethics and principles of ethical conduct to scenarios and ethical dilemmas.

48 hours

Leadership Development with Critical Thinking LEAD 2050 Analysis of corporate and community case studies that illustrate the application of critical thinking strategies to analyze situations, solve problems, and improve situations with complex interrelationships.

Analyze complex corporate and community case studies to develop strategic and action plans using critical thinking processes.

Communication Skills for Managers BMGT 1091 Designed to provide managers with the necessary tools to effectively communicate with supervisors and subordinates. Emphasis on effective listening, identifying communication styles, professional terminology, and identifying the best approach for specific situations. Focus on written and verbal communication.

16 hours

8 hours

Small Business Learning and Performance Opportunities Management Development CONTINUED Building Commitment BMGT 1091 Examine the changing workplace and demanding challenges, and understand the impact of the manager’s interpersonal involvement with co-workers. Emphasis on the interpersonal skills necessary to create an efficient and harmonious workplace, and using the feedback process to enhance communication and productivity. Includes practice session to better apply these skills in the workplace.

8 hours

Dealing with Difficult Employees BMGT 1091 Designed to identify and address underperforming employees. Students discuss the cause and effect of underperforming employees on co-workers and supervisors. Emphasis on ethics, conflict resolution, performance review, and goal setting. Includes approaches to conducting conversations of a sensitive nature.

Available in Spanish.

8 hours

Giving and Receiving Effective Feedback BMGT 1091 In this session students will learn the process of giving and receiving effective feedback. Topics include: appropriate timing and locations for discussions, learning to be objective when discussing behaviors, avoiding negative criticism, and how to appropriately take criticism. Includes practices exercises in roles playing and using the feedback planner.

Available in Spanish.

8 hours

!

As many as 83 percent of managers consider employee management to be a critical factor in attracting and retaining customers.

– research by the American Society for Training and Development

Building Trust BMGT 1091 Designed to increase the student’s ability to develop professional relationships and improve employee performance. Emphasis on setting clear expectations, displaying model behavior, building mutual respect, empowering confidence, and rewarding success.

Available in Spanish.

8 hours

Motivating Your Team BMGT 1091 This course provides an in depth look at the team concept. Students will focus on how to make a team of individuals function successfully. Topics include: establishing clear expectations and acceptable behaviors, understanding teamwork, how to maintain a common focus, coaching poor performance, and rewarding success.

8 hours

Sexual Harassment Prevention BMGT 1091 Students will examine the legal definition of sexual harassment and the impact it has in the workplace.

Emphasis on appropriate vs. inappropriate behavior, communicating concerns, prevention, and creating a safe and comfortable work environment. Course includes manager responsibilities in reporting claims.

Available in Spanish.

8 hours

“ I want to put a ding

in the universe.” o

Steve Jobs

o

Employee Performance Review BMGT 1011 Methods for conducting workplace performance reviews. Includes identifying performance situations requiring action and preparing for a collaborative performance review. Explain how a performance review discussion can be beneficial; explain the importance of focusing discussions on specific points and desired outcomes; analyze reasons of reluctance for addressing poor performance; and describe the impact of poor performance on the organization.

Available in Spanish.

B U S I N E S S D E V E L O P M E N T

8 hours

19

ECONOMIC AND WORKFORCE DEVELOPMENT DEPARTMENT

SKILLS FOR SMALL BUSINESS

Training funds are available NOW for Small Business Owners and Employees. n

Receive up to $1,450 for a new employee.

n

Receive up to $725 for an existing employee.

Select from 100’s of training courses from Mountain View College’s Credit, Continuing Education, and Workforce Development Course catalogs. n

Use the funds over a 12-month period to provide a continuous skills development program.

n

Some Popular Training Courses Include: n n n n n n n n

Entrepreneurial College (16-week Certification Program) English as a Second Language Workplace Spanish QuickBooks Pro Social Media Marketing Business Management Management/Leadership Development Welding and Machine Shop TM

For more information and a complete list of training courses, please contact: 214-860-8550 | www.mountainviewcollege.edu/business/econdev IT ALL BEGINS HERE. 4849 West Illinois Avenue | Dallas, Texas 75211 | www.mountainviewcollege.edu | An Equal Opportunity Institution

20

IT ALL BEGINS HERE.

page 1

Training is a specific strategy based upon identified and changing needs and covers all employee job classes. This Training Assessment Worksheet will assist in defining training needs, determining expected proficiences and outcomes, calculating training cost, and creating a sustainable training program.

T R A I N I N G

For training assessment assistance or to discuss your training needs, contact 214-860-8550 or mvccontracts@dcccd.edu.

DEFINE THE PROBLEM(S)/NEED FOR TRAINING.

Performance, New Hires, Refresher, New Software/Hardware/Procedure, etc.

_______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

IDENTIFY WHICH TRAINING COURSES ADDRESS THOSE NEEDS.

Individual or multiple training topics?

_______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

IDENTIFY WHICH EMPLOYEES NEED TRAINING(S).

Executive Staff, Management, Department Employees, Hourly Employees, etc.

_______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

IS THE TRAINING MANDATED?

What are the federal, state, local, company, department or position requirements?

_______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

WHAT LEVEL OF PROFICIENCY IS REQUIRED?

Does the training require pre-requisite knowledge to subject?

_______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

A S S E S S M E N T W O R K S H E E T 21

page 2

IT ALL BEGINS HERE.

T R A I N I N G

Training is a specific strategy based upon identified and changing needs and covers all employee job classes. This Training Assessment Worksheet will assist in defining training needs, determining expected proficiences and outcomes, calculating training cost, and creating a sustainable training program.

A S S E S S M E N T

For training assessment assistance or to discuss your training needs, contact 214-860-8550 or mvccontracts@dcccd.edu.

WILL THIS TRAINING NEED TO BE REPLICATED? HOW OFTEN?

Does it apply to new hires or existing employees?

_______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

DEFINE EXPECTED OUTCOMES OF TRAINING. Will performance be reviewed? How often? Is the training essential to the employee’s job function? _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

ARE THERE ANY RELATED COURSES? Can the training be combined with an existing course? Will additional training increase performance? _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

W O R K S H E E T 22

HOW WILL FUNDING BE OBTAINED?

Grant funding may be available. Contact 214-860-8550 for more information.

_______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

SUMMARY OF WORKSHEET _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________

MAP

ECONOMIC AND WORKFORCE DEVELOPMENT

B Building

23

___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________

N O T E S

___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________

24

IT ALL BEGINS HERE. Mountain View College | 4849 West Illinois Avenue | Dallas, Texas 75211 | www.mountainviewcollege.edu An Equal Opportunity Institution