GCNKAA February 2023 Apartment Advantage Newsletter

PLANAHEADFOR2023 STATEOFTHEINDUSTRYON FEBRUARY21

DAVE LOCKARD TO PRESENT STATE OF THE INDUSTRY AT FEBRARY GENERAL MEMBERSHIP MEETING

Dave Lockard with CBRE presents his Annual State of The Industry Report for 2023 during the Greater Cincinnati Northern Kentucky Apartment Association’s February General Membership Meeting scheduled for Tuesday, February 21, 2023 at Oasis Conference Center in Loveland, Ohio. This is by far the most popular meeting of the year answering all your questions regarding trends in the local apartment industry.

Dave Lockard is a team leader of the CBRE OH + Lex Multifamily Group. Dave and his team specialize in the sale of apartment properties in Southern and Central Ohio and Kentucky. Dave has worked in the apartment industry for the past 33 years and is a past president of the Greater Cincinnati Northern Kentucky Apartment Association. He and his combined team have closed more than $5.0 billion in apartment sales. He is an expert on all matters related to Multifamily. Dave’s agenda will include:

• Hot Topics in Multifamily and Why They Matter

• National, Regional and Local Economic Overview

GERRY JOHNSON RECEIVES PRESIDENT’S AWARD AT JANUARY MEETING

• Greater Cincinnati Multifamily Market

• Rental Market Performance

• Investment Market Metrics

• Development Trend

• Forecasts for 2023 and Beyond

Thank you to all our 2023 Diamond Sponsors for sponsoring this event: Apartments.com, BRG Apartments, Calloway Cleaning and Restoration, Contractors Inc., Fath Properties, HILLS Properties, Pinnacle Paving & Sealing, Rent, Rite Rug, Royal Finish, Sherwin Williams, and Towne Properties.

Thank you also to our Presenting Sponsor PPG Paints.

The February General Membership Dinner Meeting is Tuesday, February 21, 2023, at the Oasis Conference Center beginning at 5:30 pm. The Oasis Conference Center is located at 902 LovelandMiamiville Road. Cost is $65 per person or a reserved table for 10 for $775. Sign-ups made after Friday, February 17 at noon will be assessed a $7 late registration fee. Call the office at 513 407-8612, click here or email nicole@gcnkaa.org to make your reservation.

2023 TRADE SHOW BOOTHS AND SPONSORSHIPS NOW ON SALE

Congratulations to Gerry Johnson with Rent for receiving the 2023 President’s Award from Tonya Petersen. This award is handed out each year by the GCNKAA president to the person of their choice in recognition of their service to the Greater Cincinnati Northern Kentucky Apartment Association.

Gerry leads by example and positively impacts and inspires those around him. He goes above and beyond to use his time and talent to solve challenges facing the GCNKAA and dedicates his time unquestionably. He continues to bring positivity and provides a foundation for discussion and growth to every committee in which he participates...and he participates on a lot of committees! He is current president of the Associate Council and has chaired both the Trade Show Committee and the Holiday Cheers Committee. He also currently serves on the Business Exchange Committee and has previously volunteered on the Golf Committee and the Membership Committee. We look forward to many more years of his leadership. And we at GCNKAA truly appreciate all his efforts!

Diamond Sponsors

Don’t miss out on your chance to register for the GCNKAA 2023 Trade Show at the rate of $800 per booth. After February 14, the price increases to $900 per booth. Select your booth online immediately by clicking here.

The Greater Cincinnati Northern Kentucky Apartment Association’s 2023 Trade Show is scheduled for TUESDAY, March 14 at Sharonville Convention Center. Due to your feedback, we are keeping the good ideas and adding more to the 2023 show. Booths are available on a first come first serve basis. If you would like to reserve a booth, download the floorplan and booth contract. Review the available booth space and complete your contract. Then simply either a) reserve your booth online and email your contract to michele@gcnkaa.org or b) return your completed contract back to michele@gcnkaa.org and we can reserve your booth for you.

Sponsorships are also available through March 1, 2023, and range from $300 to $1200. For more information on the 2023 Trade Show visit www.gcnkaa.org.

Dave Lockard

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GCNKAA member since 1985

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2023 EXECUTIVE COMMITTEE

TONYA PETERSEN MV Propery Management President

tonya.petersen@mvg.com

MELISSA JOY

Village Green Mgmt Vice President

mjoy@villagegreen.com

JUSTIN SEGER HILLS Properties Treasurer

JustinS@hillsinc.com

2023 BOARD OF DIRECTORS

Mark Arnold, Royal Finish

Associate Council 2nd Vice President

Lloyd Cobble, CIG Communities

Brian Fullenkamp, Legacy Management

Jeff Greenberger,Greenberger & Brewer, LLP

Parliamentarian

Todd Hignite, Hearth Home Communities

Lisa Isham, CMHA

Gerry Johnson, Rent

Associate Council President

Megan Lawhon, PLK Communities

Oksana Lukjanenko, Denizen Management

Mike Markus, BRG Apartments

Jordann Morgan, Fath Properties

John Recob, Towne Properties

Grant Saunders, Hays + Sons Restoration

Associate Council 1st Vice President

Elizabeth Werner, Sandstone Properties

GCNKAA STAFF

Rebecca McLean, Executive Vice President

Pat Crowley, VP of Governmental Affairs

Michele Klusman, Director of Communications & Programs; Apartment Advantage Editor

Rick Holste, Director of Membership Sales

Zach Jameson, Accounting, Database & Office Coordinator

James Combs, Education & Social Media Coordinator

Susan Peck, AA Outreach Coordinator

Nicole Metz, Membership Coordinator and Office Administrator

GCNKAA PAST PRESIDENTS

2022...Tonya Petersen

2021...Don Brunner

2020...Don Brunner

2019...Jud Oscherwitz

2018...Jud Oscherwitz

2017...Stacy Walton

2016...Stacy Walton

2015...Rusty Lykes

2014...Rusty Lykes

2013...Maria Stanton

2012...Maria Stanton

2011...Jeff March

2010...Brian Fullenkamp

2009...Brian Hendy, CPM

2008...Brian Hendy, CPM

2007...Becky Alejandrino, CPM

2006...Marc Cameron, CPM

2005...Marc Cameron, CPM

2004...Gary Sanzone, CPM, CAPS, CAM, NALP

2003...Gary Sanzone, CPM, CAPS, CAM, NALP

2002…Jim Ruh

2001…Jay Ingram, CPM

2000…Roy Wergers

1999…Roy Wergers

1998…Robert J. Wahlke, CAPS

1997…Terry Sievers

1997…Dave Lockard

1996…Jim Cohen, CPM

1995…Jim Ruh

1994…Mark Robinson

1993…David Noll

1992…Bernie Wessels **

1992…Jerry A. Molique, CPM, CAPS **

1991…Jay O. Ingram, Jr., CPM

1990…Ronald Bommer

1989…John Cobey

1988…Robert J. Wahlke, CAPS

1987…Robert J. Wahlke, CAPS

1986…Charles Berling

1985…Joseph Fullenkamp, CAPS

1984…John Stalnaker

1983…Jerry A. Molique, CPM, CAPS

1982…Harry Fath

**Apartment Association of N. KY merged with GCNKAA

Office Hours: Monday Through Friday 8:30 am to 5:00 pm

ADVERTISING RATES 2023

The following advertising rates are for full year contracts. Six month contracts are also available. Call the GCNKAA office at 513 407-8612 for more information.

Ad rates are for full color ads. Link from your ad to your website is included. Ads must be submitted as a press quality pdf file or high resolution jpg sized as listed above.

ADVERTISING DEADLINES

Ad deadlines are the first of the month for the next month’s issue. Placement of articles and ads is limited to pre-set space and dimensions of the Apartment Advantage. Submissions may or may not be used and placement is at the discretion of the editor

Apartment Advantage is a monthly publication of the Greater Cincinnati Northern Kentucky Apartment Association, Kenwood Executive Center, 7265 Kenwood Rd, Ste. 100, Cincinnati, OH 45236; phone (513) 407-8612; fax (513) 407-7868. For up-to-date information check out our website: www.gcnkaa.org.

CRAIG COFFMAN Uptown Rental Properties Secretary ccoffman@uptownrents.com

Across the Board

A MESSAGE FROM THE PRESIDENT

By Tonya Petersen, President

Welcome to February! January was a wonderful opportunity to welcome the National Apartment Association (NAA) Chairman of the Board to conduct the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) Installation Ceremony. It was such an honor to have Ronda Puryear, the 2023 NAA Chairman of the Board and President of Management Services Corporation, in-person at our January event to install the GCNKAA Directors and Associate Council. We were also excited to recognize our own departing NAA Chairman of the Board Don Brunner, who so successfully served through 2022. We appreciate Don’s service to our local market and his representation of GCNKAA at the national level.

This month we move directly into our State of the Industry event with a presentation by the renowned Dave Lockard with CBRE. Be sure to register to attend this event at The Oasis Conference Center in Loveland, Ohio, on February 21 beginning at 5:30 pm. The afternoon will start with the New Member Orientation at 4 pm. All are welcome! An invitation-only Diamond Sponsor Thank You Reception will be held at 4:45 pm and will be followed by the State of the Industry meeting beginning at 5:30 PM.

and information concerning the Board of Directors and Association policies.

contains

panels with six different educational opportunities. Be sure to stay for the trade show from 5 pm to 7:30 where you can win big cash awards throughout the evening.

Our Education committee is making a continued impact on our industry education with the Certified Apartment Manager (CAM) course running in February and the Certificate for Apartment Maintenance Technician (CAMT) starting in March. And be sure to keep an eye out for additional seminars in April and May.

Finally, I would like to take the opportunity to thank my President’s Award recipient Gerry Johnson with Rent once again. This award recognizes the important role of a volunteer’s strength, in which they provide a service to positively impact and inspire those around them. The winner of the President’s Award uses their time and talents to solve challenges facing our organization and dedicates their time unquestionably. Gerry brings such positivity, provides a foundation for discussion and growth, and is all around a great person and friend.

He represents our Associate Members impeccably and has cochaired the Trade Show committee, the Holiday Cheers committee and also serves on the Business Exchange committee. He has also been active previously with the Membership Committee and the Summer Golf committee. To be honest, in his 16 years as a volunteer with GCNKAA, he has served on virtually every committee. Serving on the Board of Directors as the current Associate Council President, Gerry is a Best In Class Multi-Family Professional.

Tonya Petersen Miller Valentine

Brain Power

FALL IN LOVE WITH EDUCATION THIS FEBRUARY

By James Combs, Education and Social Media Coordinator

Cupid wants you in class this February! It’s a great time to be a leasing agent as our Certified Apartment Leasing Professional (CALP) credential offering is back and we have a new instructor in Melinda Howard with PLK Communities! Also featured this month is going to be a look ahead for March!

Below you are going to find all the latest upcoming opportunities to grow your education. Education strives to be reflective of our member’s needs. We are always listening to feedback from our members and looking for new ideas all the time. If there are topics or material that you would love to see offered please reach out to james@gcnkaa.org.

DESIGNATION COURSES

Certified Apartment Leasing Professional (CALP)

The CALP (Certified Apartment Leasing Professional) course will help you earn the CALP credential - many people’s first industry credential - showing your employer that you’re committed to a career in residential property management. We recommend CALP for leasing consultants, concierges, and career changers with hospitality, retail, or customer service experience.

• Friday, February 17 from 8:30 am – 5 pm

• Thursday, February 23 from 8:30 am – 5 pm

• Friday, February 24 from 8:30 am – 5 pm 7265 Kenwood Road | Cincinnati, OH 45236

TRADE SHOW

Don’t miss out on all the great education that will be happening at the 2023 GCNKAA Tradeshow! There will be something for everyone whether you are leasing, maintenance, property management,

or anything in-between! The 2023 Tradeshow is scheduled for Tuesday, March 14, at Sharonville Convention Center. The education sessions take place between 1 pm and 5 pm. Here is a quick overview of what all we have scheduled.

The New Rules for Cultivating Tomorrow’s Leaders! – Presented by Stacy Holden

The shape and state of the property management and real estate workforce have changed drastically in recent times and continue to shift every day. At a time when the next generation of leaders is growing into their role, in many ways, it’s never been a more complicated time to be a manager. With staffing challenges remaining among the industry’s top concerns, it’s critical that we evolve our approach. In this interactive session, we’ll discuss what it takes to recruit, develop, and empower the next generation of management, including hearing firsthand what expectations they have of the companies they join.

The Ritz or Motel 6? Where Does Your Customer Service Check In? – Presented by Todd Hignite

In today’s social media and technology driven world, many customer service touch points are being overlooked and forgotten. From a prospects’ first impressions to the residents’ very last day of living at your community, it’s time to refresh your customer service and provide the Five Star experience that will attract and retain residents while setting a new standard in your market!

Unplug. Recharge. Conquer. – Presented by Todd Hignite & Melissa Joy

It’s time to unlock the secrets to successful employee retention and productivity maximization! The multifamily hous-

presented by Dave Lockard

James Combs

ing industry is renowned for being a high-pressure environment, chock-full of challenging situations. From maximizing team performance, to managing owner expectations, to unimaginable resident interactions, it’s no wonder self-care is as relevant as it has ever been. Physical, emotional, and mental wellness are key components to achieve success in our leadership roles, ensure associate and resident satisfaction, and create maximum profitability. This session highlights your personal accountability for making wellness in the workplace a priority, and demonstrates the importance of creating a culture that promotes self-care for everyone!

Solving the disconnect between the property management industry and the maintenance professionals who support it. – Presented by Jered Straum

The times have changed but in many ways our industry has not, the result… We have a whole department, the maintenance department that can get divided from the rest of their on-site team. At times operating on what feels like an island, misunderstood, under appreciated, and unable to effectively report to those they report to. It’s time for a change and this session will overview proven ways for property management teams, and specifically the maintenance professionals within those teams to operate that will lessen that divide, reconnect departments, and establish the vital collaboration between on-site teams that produce amazing results.

Leasing in 2023! Touring, screening, success! – Presented by Angela Lacy, Ali Kaid, Amber Taylor, & Ashli Allen

What does it take to sell against new product? How do you effectively utilize the technology of today without losing the touch of human interaction and sales? Now you’ve got your potential resident, is it too good to be true? The risk of fraud at multifamily communities has grown significantly with increased use of digital services in recent years. It’s far more common than most believe, and it can waste massive amounts of time and money, plus quickly ruin your property’s reputation. We will discuss how a multi-layered approach can combat increasingly sophisticated fraud techniques.

INVOLVEMENT, SPONSORSHIP, QUESTIONS

If you are interested in getting involved with the Education or NextGen Committee and help plan all of the great education opportunities, join us for our monthly meetings! Contact james@ gcnkaa.org for details and invitations.

GCNKAA’s education and NextGen programs offer great exposure through sponsorship. Seminars and course modules can be sponsored for as little as $150 and comes with many benefits. Sponsorship funds help the association provide extra amenities to the attendees.

Government & Housing Legalities

REPORT: CINCINNATI LEADS NATION WITH LARGEST DECREASE IN RENT

By Pat Crowley, Vice President of

Governmental Affairs

A new report indicates that rents in Cincinnati are falling faster than anywhere in the country.

Rent.com is reporting that the 6.8 percent decrease in local rents was the largest month-over-month decrease in the nation in September. According to Rent.com, the median monthly rent in the Cincinnati metro area is $1,559.

ST. PAUL ROLLING BACK RENT CONTROL

Rent control is an issue that is emerging in cities across the country, including in Cincinnati, where rent control could be part of a Tenant Bill of Rights that some council members are reportedly drafting.

But in St. Paul, MN, city council has rolled back some major components of the city’s rent control ordinance.

Last fall, voters approved an ordinance capping rent at 3 per-

cent, which at the time was believed to be the strictest rent control ordinance in the nation.

But according to MPR News, St. Paul City Council voted to allow landlords to raise rents by 8 percent plus inflation if a tenant moves out. The changes also allow a rent control exemption for any building constructed in the past or next 20 years.

SUPPORT THE GCNKAA PAC EFFORTS

The Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) Political Action Committee (PAC) dollars can and do make a difference. Influence at the local, state, and national government levels would not be possible without your contributions. If you have not already done so, please invest in GCNKAA’s PAC. Our recommendation is $1 per unit. If you have any questions, contact the Vice President of Governmental Affairs, Pat Crowley, at pat@gcnkaa.org.

We currently have a PAC for Ohio and one for Kentucky and also support the NAA PAC. For more details on the NAA PAC, please click here.

Looking to Join a Committee?

This heading deals with housing & legal issues within the Governmental structure.

Pat Crowley

REGISTRATIONS FOR NAA ADVOCATE CONFERENCE OPEN

As the new Congress settles into Capitol Hill, the time has come to introduce members to the rental housing industry. Advocate –NAA’s annual advocacy conference – is the prime opportunity to meet with your representatives by joining rental housing suppliers, property managers, owners and operators in Washington D.C. on March 28-29, 2023.

It is more important than ever to communicate the rental housing industry’s policy stances and priorities to our representatives in Congress following years of pandemic-fueled challenges and political polarization. Sharing the unique operational needs of rental housing is critical, and there is no better way to educate federal lawmakers than in-person in the halls of Congress.

Advocate is the opportunity to make that a reality by coming together with a family of over 92,000 members and 141 affiliates. Help us lay a new cornerstone on which we can build even more successes for the rental housing industry.

NAAPAC HAPPY HOUR

(sponsored by the National Suppliers Council)

Mix and mingle with your peers for an hour of refreshments, networking, and fun, including exciting raffle prizes provided by the National Suppliers Council. All raffle proceeds support the NAA Political Action Committee (NAAPAC).

Thursday, March 30 from 5:30 p.m. – 6:30 p.m.

RESOURCES

The voice of individual members of the apartment industry was critical in establishing rental assistance and ending the eviction moratorium. Your voice will be needed again as we continue to confront the affordability crisis. Use these advocacy tools and resources to take action.

Lobby Day Guidance: Scheduling and Holding a Hill Visit Hill visits with your members of Congress will be organized by your NAA affiliate and will likely be subject to additional restrictions from Congress. If you are interested in participating in a meeting, please let us know when completing your Advocate registration.

We will connect you with your affiliate for more specific details. NAA will provide guidance for affiliates on scheduling meetings as the conference approaches.

REGISTRATION INFORMATION

Pre-registration for Advocate is complimentary for all attendees who register on or before March 21, 2023. After this date, registration must be done on-site and will be subject to a $50 charge. Click here to register.

Please Note: Congressional offices may restrict the number of people allowed to participate in meetings on Capitol Hill during Lobby Day. Registering for Advocate does not guarantee that you will be able to participate in a meeting. Please make sure you are working with your local affiliate if you are planning to attend a meeting.

HOTEL INFORMATION

Grand Hyatt Washington

1000 H St NW, Washington, DC 20001

Rate: $359 + tax per night

Cut-Off Date: March 6, 2023*

*After this date rooms will be accepted on a space- and rateavailable basis only. The cut-off date only guarantees rate – it does not guarantee availability. Please book your rooms early.

BOOK YOUR STAY

Click here or call 202-582-1234. The NAA Advocate group block code is G-NAA3.

Hotel reservations may be canceled up to 4 weeks prior to the date of arrival without penalty. Rooms canceled within 4 weeks of arrival will be charged one night’s room and tax.

Rooms in the NAA room block are intended for registered attendees of 2023 Advocate. You must be registered prior to making your hotel reservation. Only one (1) hotel reservation will be allowed per registered attendee. NAA has the authority to cancel any duplicate hotel reservations or those that are not registered for the conference with or without prior notification.

Our House

TRADE SHOW SPONSORSHIPS NOW ON SALE!

Are you interested in participating in the 2023 Trade Show on March 14 at Sharonville Convention Center but don’t have the big budget or enough time for a booth? Never fear, there is still an easy and inexpensive way to get your name out in front of more than 800 people in fewer than six hours.

The Annual Trade Show hosted more than 600 multi-family housing industry professionals last year, and if the trend continues, we are expecting to surpass that number yet again. This is a wonderful opportunity for all associate members, no matter if you have one representative or 100 employees, to get involved through several sponsorship opportunities.

All sponsors will be listed on various signage throughout the facility as well as be mentioned the night of the trade show over the loud speaker and listed in the monthly newsletter.

Finally, don’t forget that the only way an associate member may attend the trade show in 2023 is either as an exhibitor or a sponsor. Please note, however, that sponsors may not distribute any promotional material on the trade show floor and exhibitors may only distribute material within the area of their paid booth space. For more details, please contact the Apartment Association office at 513 407-8612.

The following items are available through calling Michele at the Apartment Association:

BEVERAGE SPONSORS: $1000 each

New to the 2023 trade show is one free drink ticket* per person. Beverage Sponsors will receive inclusion on promotional pieces and signage at the 2023 trade show. For primary and associate members. *drink ticket is contingent upon sale of sponsorship.

This heading contains membership, staff, committee information and events.

FOOD SPONSORS: $300 each

Returning to the 2023 trade show is free food from 5:45 pm to 6:45 pm. Food Sponsors will receive inclusion on promotional pieces and signage at the 2023 trade show. For primary and associate members.

LOGO SPONSORS: $300 each

Due to its success, we will once again be distributing the GCNKAA Tote Bag to the first 500 attendees. Logo sponsors receive inclusion on promotional pieces and company logo on this bag. For associate members only.

BAG SPONSORS: $500 each

Bag sponsors will receive inclusion on promotional pieces and your company logo on the event ‘swag bag.’ For primary members only.

SEMINAR SPONSORS: $300 each

Seminar Intermission sponsors will receive inclusion on promotional pieces and signage at the 2023 trade show. For primary and associate members. Sponsors will also have the opportunity to provide door prizes and/or do a brief one-minute introduction during the seminar of your choice.

If you are interested in becoming a sponsor, email michele@ gcnkaa.org. We will send an invoice upon confirmation unless otherwise requested. If you have any questions, call or email Michele Klusman at the Greater Cincinnati Northern Kentucky Apartment Association office.

ADMISSION

NON-EXHIBITOR ADMISSION POLICY

It has been determined that in order for the significant investment in booth space or sponsorships to be of the highest value and integrity to the exhibitors and sponsors, that Associate Members, their employees and staff, who are not otherwise exhibiting at the Trade Show or a sponsor of the Trade Show, shall not be permitted on the Trade Show floor at any time during the Trade Show. This policy does not apply to any attendance for any Primary or Honorary member of the GCNKAA. The Associate Council requests that exhibiting vendors, GCKNAA Members and staff who witness persons employed by any company who is not a GCNKAA Member, or an Associate Member who is not a sponsor or exhibitor with a proper exhibitor or sponsor name tag, to report such actions to the GCNKAA admission table at the entrance to the Trade Show floor. Any violation of this policy, will result in an invoice to the non-exhibiting, non-sponsoring Associate Member equal to the fee of one (1) 8 x 10 booth submitted to the offending Associate Member Organization. The offending individual or company shall also be banned from all future GCNKAA activities, meeting, or other events, until said invoice is paid in full to the GCNKAA and posted.

STEP RIGHT UP...

...to the Greater Cincinnati Northern Kentucky Apartment Association’s annual Trade Show on Tuesday, March 14, 2023, at Sharonville Convention Center. As always, the Trade Show is free to attend with free parking. Free food returns this year from 5:45 pm to 6:45 pm! A cash bar and other food concessions are available. So come find out what your Associate Members have to offer your company. And be sure to hang around throughout the show for more than $2500 in Grand Prize Drawings beginning at 5:15 pm and ending with the big drawing at 7:30 pm. Watch for details.

This year, we have six seminars to choose from. For complete details on these seminars, see page 3 of this insert. All seminars are eligible for Continuing Education Credits (CECs) for CAM, CAPS, CAMT and NALP.

SPONSORSHIPS

1*

Are you interested in participating in the 2023 Trade Show but don’t have the big budget or enough time for a booth? There is an easy and inexpensive way to get your name out in front of more than 600 people in less than 6 hours. This is a wonderful opportunity for all members - no matter if you have one representative or 100 employees - to get involved through a sponsorship.

BEVERAGE SPONSORS …………………….............................................…$1000

New to the 2023 trade show is one free drink ticket* per person. Beverage Sponsors will receive inclusion on promotional pieces and signage at the 2023 trade show. For primary and associate members. *drink ticket is contingent upon sale of sponsorship.

LOGO SPONSORS ……………………......................................................……$500

Due to its success, we will once again be distributing the GCNKAA Tote Bag to the first 500 attendees. Logo sponsors receive inclusion on promotional pieces and company logo on this bag. For associate members only. Only available through February 14, 2023.* Includes 2 admissions to the show floor.

BAG SPONSOR ……………..........………………..............................………$500

Bag sponsors will receive inclusion on promotional pieces and your company logo on the event ‘swag bag.’ For property owners and management companies only. Only available through February 14, 2023.*

FOOD SPONSOR ………………..................................................………...…$300

Returning to the 2023 trade show is free food from 5:45 pm to 6:45 pm. Food Sponsors will receive inclusion on promotional pieces and signage at the 2023 trade show. For primary and associate members. Includes 2 admissions to the show floor.

SEMINAR SPONSOR…….......................................................................…$300

FREE!

This policy, in fairness to all, is extended to all Primary Members, such that the Primary Members are specifically requested not to violate this policy by bringing as guests of the Primary Member any person employed by a non-exhibiting/non-sponsoring Associate Member or any other business without the express written approval of the Associate Council. All property owners and management companies - and all their staff - receive complimentary admission to the 2023 Trade Show. Please be sure to register online for the trade show in advance and check out our amazing line up of education sessions on the next page.

Seminar intermission sponsors will receive inclusion on promotional pieces and your company logo on event signage inside the seminar rooms. For both associate and primary members. Includes 2 admissions to the show floor.

If you are interested in becoming a sponsor, contact Michele at 513 407-8612 or michele@gcnkaa.org.

RESERVE YOUR BOOTH OR SPONSORSHIP ONLINE AT www.gcnkaa.org/events/

THE NEW RULES FOR CULTIVATING TOMORROW’S LEADERS

Presented by Stacy Holden

The shape and state of the property management and real estate workforce have changed drastically in recent times and continue to shift every day. At a time when the next generation of leaders is growing into their role, in many ways, it’s never been a more complicated time to be a manager. With staffing challenges remaining among the industry’s top concerns, it’s critical that we evolve our approach. In this interactive session, we’ll discuss what it takes to recruit, develop, and empower the next generation of management, including hearing firsthand what expectations they have of the companies they join.

THE RITZ OR MOTEL 6? WHERE DOES YOUR CUSTOMER SERVICE CHECK IN?

Presented byTodd Hignite

In today's social media and technology driven world, many customer service touch points are being overlooked and forgotten. From a prospects' first impressions to the residents' very last day of living at your community, it's time to refresh your customer service and provide the Five Star experience that will attract and retain residents while setting a new standard in your market!

AS THE APARTMENT TURNS

Presented by Chris King-Dye

Preventing Soap Opera Drama in your Redec Program. Prioritize the turn processes and consider consequences of repair vs. replacement. Set turn standards that meet company expectations resulting in successful move-ins and renewals.

SEMINAR PRICING

Bundle 1: Ritz or Motel 6? / A Day of Leasing

Bundle 2: Cultivating Tomorrow’s Leaders / Unplug. Recharge. Conquer

Bundle 3: Ritz or Motel 6? / Unplug. Recharge. Conquer.

Bundle 4: Cutivating Tomorrow’s Leaders / A Day of Leasing

Maintenance Bundle: Fixing the Disconnect / As the Apartment Turns

REGISTER ONLINE AT www.gcnkaa.org/events/education-seminars

Pricing listed above is for GCNKAA Members. Non-member rates differ. Bundles are per individual and may not be split for multiple attendees.

SECOND SESSION

3:30 PM - 5:00 PM

A DAY OF LEASING

Presented by Ali

Kaid, Amber Taylor, Ashli Allen, & Angela Lacy

The risk of fraud at multifamily communities has grown significantly with increased use of digital services in recent years. It’s far more common than most believe, and it can waste massive amounts of time and money, plus quickly ruin your property’s reputation. We will discuss how a multi-layered approach can combat increasingly sophisticated fraud techniques. Learn how to identify your vulnerabilities and put processes in place to help prevent fraud on multiple levels and how to tell if your ID verification and screening service is truly doing its job.

SOLVING THE DISCONNECT BETWEEN THE PROPERTY MANAGEMENT INDUSTRY AND THE MAINTENANCE PROFESSIONALS WHO SUPPORT IT With

Jered Sturm

The times have changed but in many ways our industry has not, the result… We have a whole department, the maintenance department that can get divided from the rest of their on-site team. At times operating on what feels like an island, misunderstood, underappreciated, and unable to effectively report to those they report to. It's time for a change and this session will overview proven ways for property management teams, and specifically the maintenance professionals within those teams to operate that will lessen that divide, reconnect departments, and establish the vital collaboration between on-site teams that produce amazing results.

UNPLUG. RECHARGE. CONQUER.

With

Todd Hignite and Melissa Joy

The multifamily housing industry is renowned for being a high-pressure environment, chock-full of challenging situations. From maximizing team performance, to managing owner expectations, to unimaginable resident interactions, it’s no wonder self-care is as relevant as it has ever been. Physical, emotional, and mental wellness are key components to achieve success in our leadership roles, ensure associate and resident satisfaction, and create maximum profitability. This session highlights the challenges faced by leadership, underscores your personal accountability for making wellness in the workplace a priority, and demonstrates the importance of creating a culture that promotes self-care for everyone!

DECEMBER 2022 NEW MEMBERS ASSOCIATE

Vestiya

Chris Braatz

441 Lexington Avenue, 9th Floor New York, NY 10017

(608) 212-9791

chris@victrixllc.com

Real Estate Sales and Brokers

Zuma

Brianna Speier

1528 6th Street

Santa Monica, CA 90401 (408) 645-4277

brianna@getzuma.com

Marketing Services

GCNKAA 2023 TRADE SHOW BOOTHS NOW ON SALE: PRICE INCREASES AFTER FEBRUARY 14!

The Greater Cincinnati Northern Kentucky Apartment Association’s 2023 Trade Show is scheduled for TUESDAY, March 14 at Sharonville Convention Center. Due to your feedback, we are keeping the good ideas and adding more to the 2023 show. Here are the top reasons you won’t want to miss out! But act soon! The price rate of $800 per booth expires on Tuesday, February 14! After that, the price increases to $900 per booth!

1. The Invitation Only VIP Preview Hour. Building on the success from 2022, we will personally invite key decision makers at each owner and property management company that is a member of the Greater Cincinnati Northern Kentucky Apartment Association. This personal invitation allows each of them to attend a private preview of the trade show from 4 pm to 5 pm. This offers you more personal time to meet and greet potential new customers as well as conduct business with current customers without the interruption from other attendees of the trade show.

2. New Floorplan. Minor changes have been made again to the floorplan to encourage better foot traffic as well as accommodate more booths. This year the booths remain 8’ x 10’. All booths include pipe and drape, one table, two chairs, booth sign and wi-fi. Premier booths are an additional fee. Other booths are reserved for VIP Sponsors. Electric, carpet and additional tables and chairs can be ordered separately through Sharonville Convention Center or Academy Rentals.

3. Expanded Educational Opportunities. By creating more education seminars that accommodate more students, we can guarantee a larger attendance of property managers, leasing agents and maintenance technicians when the trade show opens. At the end of these seminars, seminar attendees will flow onto the trade show floor where you have the opportunity to talk with each and every one.

4. More Sponsorship Opportunities. By creating new sponsorship levels, we enable you to get more bang for your sponsorship buck. Whether through signage, verbal recognition or company listing on gcnkaa.org and in the Apartment Advantage, we will find a way for you to get involved whether you have one employee or one thousand. We have also added several more benefits to the VIP Sponsorship including premier booth space. Watch for more information to follow regarding sponsorship opportunities. Sponsorships range from $300 for a logo or food sponsorship to $1000 for VIP Sponsorship.

Booths are now available on a first come first serve basis. If you would like to reserve a booth, please download the floorplan and booth contract. Review the available booth space, complete your contract with your top three selections, and return back to michele@gcnkaa.org. You may also reserve your space online here.

If you have any questions, we are here to help! Give us a call at 513-407-8612. Please note that calling the office will not reserve your booth space as your signed contract must be received by the GCNKAA prior to receiving your booth confirmation.

BOOTH SALES INFORMATION

• Booths went on sale in August 2022

• Booth price includes table, 2 chairs, pipe and drapes, booth marker. Carpet, electric, additional tables and chairs can be ordered separately through Sharonville Convention Center and Academy Rentals for an additional cost. All orders for carpet, electric, additional tables and chairs need to be placed directly through Sharonville Convention Center or Academy Rentals and NOT through GCNKAA. See Exhibitor Kit for more detailed information.

• Booths are sold on a first come first serve basis. We currently have 96 booths available. We generally sell out early so be sure to call the office as soon as possible.

• Each booth is 8’ deep x 10’wide.

• Booths are currently $800 each. Others booths are reserved for VIP Sponsors. After February 14, booth price increases to $900 each.

BOOTH SELECTION PROCESS

1. Click here for the latest floorplan of the 2023 trade show booths as well as the contract. Please note that – as changes happen on a daily basis – this version of the floorplan may not be completely up-to-date.

2. Look at the floorplan and decide which booth you would like, then simply either:

• Visit www.gcnkaa.org and go to the event calendar to reserve your booth online. Available booths will be listed on the registration page. Log in, complete your selection and submit your request immediately.

• OR fill out the booth contract, complete with your first three (3) booth choices and fax back to 513 407-7868. Michele will follow up with you to let you know which booth is available.

BOOTH RESERVATIONS AND PAYMENTS

• After you have selected your booth with the Apartment Association, you must either forward GCNKAA a signed contract or remit full payment to reserve that booth.

• We will hold all booths for 14 days without signed contract or payment.

• You may pay for your booth with check or credit card or call the office for an invoice.

• We cannot hold a booth longer than 14 days without contract or payment. After those 14 days, if we do not receive a contract or full payment, GCNKAA will contact you for payment or contract. If no response, GCNKAA may release the booth you selected.

• Full payment of all booths must be received by February 14, 2023.

If you have any questions, please feel free to call the Apartment Association.

DOWNLOAD FULL EXHIBITOR KIT COMPLETE WITH FORMS AND GUIDELINES

HERE

2023 GCNKAA Trade Show

Sharonville

Booth Information

Size: 8’ x 10’

Cost Per Booth

$750 Before September 1; $800 Before February 14

$900 After February 14

VIP Sponsor Only

Booth Includes

Pipe and Drape

1 - 6’ Table and Skirt

2 - Chairs

1 - Booth Marker

Wifi Access

You May Order Additional Items Directly Through Our Contacts at Your Cost

Carpet - $125*

Electric - $79*

Additional 6’ Table - $50*

Additional Chair - $6*

See inside for ordering information. *Deadlines to order do apply. Prices after deadline will increase as noted on individual order forms. Prices subject to change

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION

CONTRACT AND SPACE RESERVATION FORM

TUESDAY, MARCH 14, 2023 | 5 pm to 7:30 pm

Sharonville Convention Center – Sharonville, Ohio

PLEASE PRINT/TYPE BELOW YOUR COMPANY NAME AND INFORMATION EXACTLY AS IT SHOULD APPEAR ON SIGNAGE AND EXHIBITOR LISTINGS

Company: _______________________________________

Representative: __________________________________

Address: ________________________________________

City: ______________State: ____________Zip: _________

Phone: __________________________________________

E-mail: __________________________________________

Booth Information

• All booths are 8’ x 10’

ADDRESS CORRESPONDENCE AND MAKE CHECKS PAYABLE TO:

Greater Cincinnati Northern Kentucky Apartment Association

7265 Kenwood Road, Ste. 100

Cincinnati, OH 45236

Phone: (513) 407-8612 Fax: (513) 407-7868

E-mail: michele@gcnkaa.org

PAYMENT INFORMATION:

• Booths will NOT be held without a full, signed contract.

• Invoice will be sent upon receipt of contract

• Payment is due in full by February 14, 2023

• Booths are $750 from June 1, 2022, through August 31, 2022. Price increases to $800 from September 1, 2022, through February 14, 2023 | After February 14, 2023, booths increase to $900

• Premium Booths are $850. See floorplan for premium booths

• Specially marked booths are only eligible for purchase with VIP sponsorship ONLY

• Booth price includes: Pipes, drapes, one 6’ table with skirt, two chairs, booth marker, wifi access. Electric not included in booth price. You may order electric through Academy Rentals form included in Exhibitor Kit and found online.

• Electric is available for $79* per booth through separate order through Sharonville Convention Center *electric is $79 per booth if ordered prior to March 6; after March 6, electric is $150 per booth

• Carpet, additional table and/or chair is available for a separate charge through Academy Rental

• Set up is 11 am to 3:30 pm on date of event ONLY! Tear down is from 7:30 pm to 10 pm date of event.

Booth Number Request

Name:_____________________________________

This offer incorporates the terms and conditions on the subsequent attached pages. Exhibitor understands that this application becomes a contract and is binding on both parties on the date last written below when accepted and signed by the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA). All space is selected by the exhibitor on a first-come, first-served basis, and with GCNKAA’s space confirmation. All pre-planning correspondence from GCNKAA will be sent to the person listed above unless noted below. This document contains the entire Agreement between the parties and supersedes any prior agreements. The terms of this document may not be changed except in writing and signed by the parties.

Name: ______________________________________ Title:__________________________________________

Authorized Signature: ________________________________________ Date: __________________________

PRE-PLANNING CONTACT:_____________________________________ Phone: _________________________

EMAIL: ____________________________________________________________________________________

Specifically relating to the global COVID-19 pandemic, Vendor acknowledges the highly contagious nature of COVID-19 and voluntarily assumes the risk of exposure or infection by voluntarily attending and exhibiting at the Tradeshow, and that such exposure or infection may result in personal injury, illness, disability, and/or death to Vendor. Vendor understands that the risk of becoming exposed to or infected by COVID-19 at the Tradeshow, or while traveling to or from the Tradeshow, may result from the actions, omissions, or negligence of others who may attend the Tradeshow or their families, colleagues, or other with whom they may have contact. Accordingly, Vendor understands and agrees that this release includes any claims arising out of, relating to, or based on the actions, omissions, or negligence of the Greater Cincinnati Northern Kentucky Apartment Association, and each of their employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after participation in the Tradeshow.

In addition to all other rules and regulations relating to the Vendor’s attendance at the Tradeshow, Vendor agrees to comply with All COVID-related procedures that may be implemented by the Greater Cincinnati Northern Kentucky Apartment Association and Sharonville Convention Center, including, but not limited to, testing, mask-wearing and social distancing requirements and restrictions on certain activities that carry higher COVID-related risk, in order to protect as much as possible the health and safety of all Tradeshow Vendors. Failure to comply may result in the Vendor’s exclusion from the Tradeshow, and Vendor will not receive a refund of any fees.

FOR OFFICE USE ONLY: Booth

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION EXHIBIT RULES & REGULATIONS

1. AGREEMENT

By signing the Exhibit Space Application and Contract, the Exhibitor agrees to abide by these Rules and Regulations and all amendments thereto and the decisions of Show Management. For purposes of this Agreement, the terms “GCNKAA” shall mean the Greater Cincinnati Northern Kentucky Apartment Association, “exhibit hall” shall mean the Sharonville Convention Center, and “Exhibitor” shall mean any company, firm or person who has applied for or been allocated any space at the Exhibit Hall.

2. UNDESIRABLE ACTIVITIES

The Exhibitor agrees that his exhibit shall be admitted into the Show and shall remain solely on strict compliance with all the rules herein described. GCNKAA reserves the right to reject, eject or prohibit any exhibit in whole or in part, or any Exhibitor with or without giving cause. GCNKAA’s liability for rejection without giving cause shall be limited to a refund to the Exhibitor of the amount of rental unearned at the time of ejection. However, if an exhibit or Exhibitor is ejected for violation of these rules or any other stated reason (with cause), no return of rental shall be made. Exhibitor shall not exhibit any merchandise other than that specified in the application.

3. BOOTH ASSIGNMENTS

Booth selection by Exhibitor is available on a first-come, first serve basis and there is no first right of refusal. GCNKAA’s confirmation of requested booth space is final and shall constitute an acceptance of the Exhibitor’s offer to occupy space. Confirmation will be made only after receipt of the Exhibitor Agreement and the appropriate booth fees. After confirmation, space location may not be changed, transferred, or canceled except upon written request and with the subsequent written approval of GCNKAA. Not withstanding the above, GCNKAA reserves the right to change location assignments at any time, as it may, in its sole discretion, deem necessary.

4. SPACE RENTAL

Exhibitor fee includes a 8’x 10’ exhibit space, materials to define exhibit space (pipe & drape), a two-line sign showing Exhibitor’s company name and booth number, one 6’ table with skirting, two chairs and wifi access. No signs or advertising devices shall be displayed outside the exhibit space other than those furnished by GCNKAA. Booth displays not to exceed nine (9) feet in height across the back. No backdrops or booths higher than five (5) feet in height are permitted along the sides of the booth. Booth displays cannot block neighboring booths. Electric, carpet, additional table and chairs, and landlines are available at Exhibitor cost through separate contracted vendor.

5. USE OF DISPLAY SPACE

A. Restrictions on Space Rental: Exhibitor may not sub-let, sub-divide or assign his space nor any part thereof, nor purchase multiple booths for the purpose of subletting or assigning to third parties, nor permit in his booth non-exhibiting companies’ representatives without the express written permission of GCNKAA. Only companies or individuals that have contracted directly with GCNKAA shall be allowed on the show floor as an Exhibitor. Failure to comply with this provision shall be sufficient cause for GCNKAA to require the immediate removal of the exhibit and/or the offending Exhibitor at the expense of the Exhibitor. Failure to comply may also result in forfeiture of all further rights to exhibit at future shows sponsored by GCNKAA together with all fees paid. GCNKAA may lease any space so forfeited to another Exhibitor and retain all revenues collected.

B. Exhibitor shall design and maintain the general theme and tenor of show.

6. INSTALLATION AND REMOVAL

GCNKAA reserves the right to fix the time for the installation of the booth prior to the show opening and for its removal after the conclusion of the show. Installation of all exhibits must be fully completed at least 30 minutes prior to the opening of the Show. Failure to adhere to this requirement could restrict Exhibitor’s entry into any future shows produced by GCNKAA. Any space not claimed by 3:30 p.m. on Tuesday, March 14, 2023, may be resold or reassigned without refund. All exhibits and booth materials must be removed by 9 p.m. on Tuesday, March 14, 2023.

7. EARLY REMOVAL OF EXHIBITS NOT ALLOWED

No exhibit shall be packed, removed or dismantled prior to the closing of the Show without written permission from GCNKAA. If the Exhibitor acts in breach of this provision, it shall pay as compensation for the distraction to the Exhibition’s appearance, an amount equal to one-half of the total space charge for the Exhibitor’s allocated area, in addition to all sums otherwise due under this Agreement.

8. EXHIBITOR APPOINTED CONTRACTORS (EAC)

Any exhibitor using an EAC agrees to notify GCNKAA of such appointment and agrees to indemnify and hold harmless GCNKAA, the exhibit facility, and their respective officers, directors, staffs, employees, and agents and all official contractors from any and all liability or losses for any act, complaint, damage, or loss to any other Exhibitor, the exhibit hall, the property of any contractor or any consequential damages arising out of any such act of loss from the time the independent EAC first arrives at the hall until the final move-out is complete. The Exhibitor further agrees that GCNKAA may prohibit the EAC from working in the hall if the EAC does not fully comply with all rules and regulations set forth for them at this event. Any Exhibitor using an EAC agrees to advise its EAC of all rules and regulations.

9. PROHIBITED ACTIVITIES

A. All demonstrations, sales activities, and distribution of circulars and promotional material must be confined to limits of the Exhibitor’s booth.

B. Exchange of money or consummating the sales of goods or services on the exhibit floor is prohibited. Orders may be taken for future delivery only

C. Exhibits which include the operation of musical instruments, radios, sound motion picture equipment, public address systems, or any noise-making machines must be operated so that the noise resulting from there will not annoy or disturb adjacent Exhibitors or their patrons. Exhibitor represents and warrants that no musical work protected by copyright will be staged, produced or, other-

wise, performed via either “live” or “mechanical” means, or by or on behalf of Exhibitor, unless Exhibitor has previously obtained written permission from the copyright owner’s designee (e.g., ASCAP, BMI, or SESAC) for such use.

D. Exhibitors are prohibited from displaying any devises or objects in the booth that exceed the height of the back wall (9 ft.) without prior written approval from GCNKAA and the exhibit hall. No backdrops or booths higher than five (5) feet in height are permitted along the sides of the booth. Booth displays cannot block neighboring booths.

E. The use of inflatables (or ‘bounce houses’) is restricted without approval from GCNKAA, Sharonville Convention Center, and/or neighboring exhibitors.

F. Exhibitors are not allowed to conduct any activities that could be considered an illegal lottery under Ohio law.

G. Electrical equipment that is not UL approved may not be used in the exhibit hall. No wiring, installation or spotlights or other electrical work shall be done except by the electrical contractor authorized by GCNKAA or exhibit hall.

H. Approval for distribution of food items must be obtained by the Sharonville Convention Center prior to the event.

I. Sharonville Convention Center prohibits the use of glitter, confetti guns, fireworks and helium balloons inside their facility.

J. Live animals (except service animals) and firearms are prohibited inside SCC.

10.

CANCELLATION BY EXHIBITOR

The Exhibitor specifically recognizes and acknowledges that GCNKAA will sustain losses if the Exhibitor cancels its exhibit space after it has been assigned and confirmed by the GCNKAA. Due to the difficulty of determining said losses, the Exhibitor agrees to pay the following amounts as liquidated damages, and not as a penalty, all cancellations must be received in writing. Booth cancellations received after November 1, 2022, and prior to February 14, 2023, will be issued a refund minus a $100 administrative fee. Booth cancellations after February 14, 2023, will forfeit all booth fees and will be responsible for full booth payment. Upon cancellation by the Exhibitor, GCNKAA has the right to resell the space and retain all revenue collected.

11. CANCELLATION OR POSTPONEMENT OF SHOW

In the event that any unforeseen occurrence shall render the fulfillment of this Agreement impossible by GCNKAA, the parties shall mutually amend or terminate the agreement at GCNKAA’s option. The Exhibitor hereby waives any claim against GCNKAA for damages or compensation. GCNKAA may return a portion of the amount paid for space after deduction of any amounts necessary to cover expenses incurred in connection with the show. Such expenses include, but are not limited to all expenses incurred by GCNKAA as a result of contracts with third parties for services or products incidental to the show, and all overhead expenses attributable to the production of the show. No monies will be returned should the dates or location of the show be changed by GCNKAA, but Exhibitor will be assigned space that the Exhibitor agrees to use under these same rules and regulations. GCNKAA shall not be liable in the event the show is interrupted, canceled, moved or dates changed except as provided herein.

12. ERRORS AND OMISSIONS

GCNKAA assumes no responsibility or liability for any of the services performed or materials delivered by official show contractors or other suppliers to the show, their personnel, or their agents.

13. LIABILITY AND INSURANCE

A. All property of the Exhibitor remains under its custody and control in transit to and from exhibit facility, during installation and removal, and while it is within the confines of the exhibit facility. Neither GCNKAA, the service contractors, the management of the Sharonville Convention Center nor any of the officers, staff members, or directors of any of the same are responsible for the safety of the property of Exhibitors from theft, damage by fire, accident, vandalism or other causes. The Exhibitor expressly waives and releases any claim or demand he may have against any of them by reason of any damage to or loss of any property of the Exhibitor.

B. Exhibitor understands that neither GCNKAA nor any sponsor carries business interruption and property damage insurance coverage for loss or damage of Exhibitor’s property. The Exhibitor agrees to obtain adequate insurance during the dates of the trade show, including move-in and move-out days, and shall be prepared to furnish a certificate of insurance to GCNKAA.

15. ENFORCEMENT OF REGULATIONS

GCNKAA has full power to interpret and enforce all regulations of the show and the power to make amendments and/or further regulations, orally or in writing, that are considered necessary for the proper conduct of the show. Such decisions shall be binding on Exhibitors. All Exhibitors agree to be bound by terms of GCNKAA’s agreement with the facility in which the show is held.

16. CONFLICTING MEETING AND SOCIAL EVENTS

In the interest of the entire Show, the Exhibitor agrees not to extend invitations, call meetings, or otherwise encourage absence of members, Exhibitors, or invited guests from the educational sessions or exhibit hall during the official hours of the sessions or show. Hospitality suites may not be reserved without prior approval of Show Management.

17. WAIVER

Waiver by either party of any term or condition or breach shall not constitute a waiver of any other term or condition or breach of this agreement. The rights of GCNKAA shall not be deemed waived as specifically stated in writing and signed by an authorized representative of GCNKAA.

18. SEVERABILITY

In the event any provision of this Agreement is held invalid or unenforceable then neither the remaining provisions of this Agreement nor other applications of the provisions involved shall be affected thereby.

ph: 513-326-6466 | fax: 513-772-5745 | sccinfo@cityofsharonville.com 11355 Chester Road | Sharonville, OH 45246-4002 www.sharonvilleconventioncenter.com

Service Order Form

Please fill in and return form via fax, email or mail

Event Information

Electric Connections

Rates quoted for electrical connections cover only the bringing of service to the booth in the most convenient manner and do not include any special wiring. All wiring and electrical work on exhibitor’s display will be charged on a time and material basis. All equipment must be properly tagged and wired with complete information as to type of current, voltage, phase cycle, horsepower, etc. It is the exhibitor’s responsibility to avoid overloading circuits. All connections will conform to the National Electrical Code, City Code and Building Regulations. Electrical power for lights and displays will be turned on one hour prior to show opening and turned off at show closing. If power is required before or after these times, special arrangements must be made with the SCC Maintenance Engineer. *All requests received less than 7 days prior to show move in will be charged at floor order rates*

Electrical

prices include labor rates. Standard labor will be charged for cord cap changes.)

Labor Rates Labor will be charged in 1-hour increments. (Minimun charge– 1 hour)

Telephone Service

Request must be received at least one week prior to event.

Hard Wired Internet Connection: $125 per line

Dedicated Telephone Line Installation: $125 Charge for Outside Line

Private Hard Wired SSID/Network: $250 *Requires advance notice of 5 business days

Compressed Air (Portable Compressor Available On West Wall Only) 90-100 lbs. PSI (Prices Based On 1/4” Line)

Request must be received at least one week prior to event.

NOTE: If pressure is critical, exhibitor should contact the Sharonville Convention Center Maintenance Engineer.

Water and Drainage (Available on West and North Wall Only)

One-Time Water Fill, Including Drain

Payment Information

Order form and advanced payment must be received 7 days prior to show move-in to qualify for advanced order rates. For floor orders – payment in full must be made prior to services being rendered. Payment accepted in the form of check, money order or credit card.

ADDITIONAL EQUIPMENT ORDER FORM

ACADEMY EXPO, 116 MARION ROAD, CINCINNATI, OH 45215

P: (513) 772-1898 | F: (513) 322-4473

Greater Cincinnati Northern Kentucky Apartment Association Trade Show

March 14, 2023, at the Sharonville Convention Center

1. Complete form below and fax to (513) 322-4473 or email to Cindy at critchie@academyexpo.com by the DEADLINE for discounted prices. Academy will email or fax a contract and charge slip to confirm receipt of your order. After the deadline, the higher standard prices apply and the equipment is limited as indicated below.

PRE-SHOW DISCOUNT DEADLINE: ORDER BY MONDAY, MARCH 6, 2023

2. Your Pipe & Drape booth includes one (1) 6 ft. covered and skirted table, two (2) chairs and a booth ID sign. Use this form to order additional equipment.

3. Complete the following area if you want to rent any ADDITIONAL equipment:

EQUIPMENT

8’ x 30” Table, covered & skirted (show colors)

6’ x 30” Table, covered & skirted (show colors)

6’ TALL Table (40”) cover/skirt (show colors)

8’ TALL Table (40”) cover/skirt (show colors)

30” Round Standard Table with White Linen

30” Round TALL Table with White Linen

Any size, plain table (Indicate size: )

Folding Chair, black

Deluxe Convention Chair Padded, Burgundy

6’ x 18” Table, covered & skirted (show colors)

4’ x 24” Table, covered & skirted (show colors)

Carpet, per Single booth space-(show colors)

Carpet Padding, per Single booth space

Discounted PRICES

(Show color skirting is black, with a white table cover. Show color carpet is black)

4. Complete payment information: credit card only. All credit cards accepted:

Subtotal $ Tax (7.8%) $

3% CC Fee $

Total Due $

5. Complete information, sign & fax this form:

MATERIAL HANDLING/ DRAYAGE INSTRUCTIONS & CHECKLIST

1. You are responsible for contacting a carrier and scheduling your shipment to us. Shipments are NOT accepted at the show site, unless pre-scheduled with Academy. Drayage charges apply.

2. Clearly address each container to:

Academy Expo

Greater Cinti & NKY Apartment Assn.

“Company Name & Booth Number”

116 Marion Road, Cincinnati, OH 45215

Phone (513) 772-1898 Fax (513) 322-4473

3. Payment must be made by credit card. All credit cards accepted.

4. Total number of containers (#):

5. Rates: $ 1.00 per pound

(Minimum payment required $25.00 for 1-25 lbs.)

Total weight of packages shipped to Academy (lbs) : Total amount due ($):

6. Your Contact Information

Your Company Name:

Company Address:

Company City/ State/ Zipcode: Phone Number:

E-MAIL:

Fax Number:

Contact Person: Your Booth#:

7. DEADLINE: All material must arrive on or before Monday, March 6, 2023

Shipments received after the deadline will incur a $125.00 late fee.

8. Academy will store and deliver your container(s) to your booth at the meeting site. We are not responsible for any unpacking, repackaging, setup or breakdown of materials.

9. ***Affix your carriers PREPAID shipping return labels & our “Return Drayage Form” to your returning packages, then CALL your carrier to schedule a pickup from our warehouse on either Thursday, March 16 or Friday, March 17, 2023.

10. Fax this completed, signed form to (513) 322-4473 with your credit card information: CREDIT CARD TYPE CREDIT CARD EXP DATE CREDIT CARD#

NAME as it appears ON CARD CVV# BILLING ADDRESS BILLING STATE/ ZIP

Person responsible for this information and its execution:

Name Title Date

Questions? Contact Cindy Ritchie by phone# 513-772-1898 or email: critchie@academyexpo.com

RETURN DRAYAGE FORM

MY COMPANY NAME: MY BOOTH#:

MY RETURN PACKAGES ARE SHIPPING TO: COMPANY:

ATTN:

ADDRESS: CITY STATE ZIP:

# of boxes returned

Approximate total weight.

Name of Carrier

PLEASE attach your completed, pre-paid shipping labels to each of the packages you are returning, with this form and call your carrier to schedule pickup from Academy Expo.

Questions? Contact Cindy Ritchie by phone# 513-772-1898 or email: critchie@academyexpo.com

Academy Expo, 116 Marion Road, Cincinnati, OH 45215 PH# (513) 772-1898, FAX# (513) 322-4473

**** Please be sure to complete this form and attach it, with your pre-paid shipping labels, to your boxes to ensure a prompt return.

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION TRADE SHOW BOOTH INFORMATION

TUESDAY, MARCH 14, 2023 | 5 pm to 7:30 pm

Sharonville Convention Center – Sharonville, Ohio

PLEASE COMPLETE THE FOLLOWING INFORMATION FOR YOUR BOOTH AND RETURN TO GCNKAA BY THE DEADLINE OF TUESDAY, FEBRUARY 28, 2023.

Company: _________________________________________________________________________________

E-mail: ___________________________________________________________________________________

Nametag Order Information

• We would like for all booth exhibitors to have a nametag. We will provide one for you or you are welcome to wear your company nametag.

Attendee Name: ___________________________________________________________________________

Attendee Name: ___________________________________________________________________________

Attendee Name: ___________________________________________________________________________

Attendee Name: ___________________________________________________________________________

EXPO GAME INCLUSION

• There is no charge for you to be included in the Expo Game.

• All exhibitors are automatically included on this game card UNLESS you opt out.

• Please be aware that by being included in the expo game, all game participants will need a signature from a company representative at your booth during the show.

_____I DO want to be included on the game card

_____I DO NOT want to be included on the game card

FOR OFFICE USE ONLY:

Booth Number(s): _________

Accepted By:______________

Date:____________________

Nametags Complete: ______________

Inclusion on Game Card: ___________

FOUR SPONSORSHIP OPPORTUNITIES YOU NEED TO SECURE TODAY!

VIP SPONSORSHIP:

$1000 Each; Limit of 18

•Premier Booth in VIP Row

•Carpet provided for your booth

•Floor decal in front of your booth signaling you as a VIP

•Different color pipe and drape for your booth space

•Admittance into the last few minutes of the executive forum to be introduced as a VIP sponsor

• Admittance to the VIP ‘lounge’ area for a 30 minute cocktail networking event with the attendees of the executive forum and other key decision makers

•Use of VIP ‘lounge’ to meet privately with clients or potential customers outside of the trade show floor throughout the main show hours

•GCNKAA is currently researching affordable ways to collect attendee information to be forwarded to all VIPs.

•10 drink tickets

•Company logo on event invitations

•Full page ad in March 2023 Apartment Advantage

•Company logo on floorplan

•Signage throughout facility

•Company logo on bag

•1 Grand Prize Drawing at their booth .

Additional Sponsorship Opportunities

FOOD SPONSORS: $300 each

Returning to the 2023 trade show is free food from 5:45 pm to 6:45 pm. Food Sponsors will receive inclusion on promotional pieces and signage at the 2023 trade show. For primary and associate members.

LOGO SPONSORS: $300 each

Due to its success, we will once again be distributing the GCNKAA Tote Bag to the first 500 attendees. Logo sponsors receive inclusion on promotional pieces and company logo on this bag. For associate members only

Yes! I want to be a sponsor for the 2023 GCNKAA Trade Show!

BAG SPONSORS: $500 each Bag sponsors will receive inclusion on promotional pieces and your company logo on the event ‘swag bag.’ For primary members only.

Please select your type of sponsorship and payment information below

A STEP-BY-STEP GUIDE TO RESERVING YOUR GCNKAA TRADE SHOW BOOTH AND GETTING THE BEST RETURN ON YOUR INVESTMENT

STEP 1: STEP 2:

Reserve your booth and submit your complete booth contract to the Greater Cincinnati Northern Kentucky Apartment Association. You can fax this information to 513 407-7868 or email directly to michele@gcnkaa.org. Upon receipt at the GCNKAA offices, a confirmation email will be sent to the trade show representative listed upon contract. Booth price of $800 includes one table, two chairs, pipe and drapes and booth sign ONLY. The price will increase to $900 per booth after February 14, 2023.

Order electric and other services from Sharonville Convention Center. Upon receiving your booth confirmation email from the GCNKAA, contact the Sharonville Convention Center at 513-326-6466 or use the Service Order Form found inside this booklet to order your electric and/or other additional hook-ups for your booth. This must be ordered and paid for separately through Sharonville Convention Center. Please note their pricing deadlines. GCNKAA does not supply electric and is not responsible for your ordering and payment.

STEP 3: STEP 4:

Order additonal tables, chairs and carpet for your booth. Sharonville Convention Center is not carpeted and the exhibit hall has a concrete floor. Upon receiving your booth confirmation email from the GCNKAA, contact Academy Rentals at 513-772-1898, email critchie@academyexpo.com or complete the order form inside this trade show exhibitor information kit. This must be ordered and paid for separately through Academy Rentals. Please note their pricing deadlines. GCNKAA does not supply additional tables, chairs or carpeting and is not responsible for your ordering and payment.

Do you have to ship your booth to the GCNKAA trade show? Sharonville Convention Center does not accept any shipments, however, shipments can be sent to Academy Rentals. Upon receiving your booth confirmation email from the GCNKAA, contact Academy Rentals at 513-772-1898, email critchie@academyexpo.com or complete the order form inside this trade show exhibitor information kit. Fees do apply and this must be paid for separately through Academy Rentals. Please note their pricing deadlines. A Return Drayage Form can also be found inside this kit. GCNKAA is not responsible for your ordering, payment or any materials shipped.

NAA ANNOUNCES THREE KEYNOTE SPEAKERS FOR 2023 APARTMENTALIZE

IN ATLANTA

Atlanta will be the hub of the rental housing industry when we all come together to connect, share ideas, and find solutions at the National Apartment Association (NAA) 2023 Apartmentalize. Come ready to be inspired, gain knowledge and build a network of innovative thinkers and strategists. Meet you there!

GENERAL SESSION SPEAKERS

Nationally recognizable speakers from outside the industry motivate you with their inspiration and personal stories of success and real-life experiences. Speakers to be announced soon!

Derreck Kayongo: Entrepreneur, Global Soap Project Founder, CNN Hero, and Former CEO of the Center for Civil and Human Rights

Wednesday, June 7 | 3:30 p.m. – 4:45 p.m.

With his trademark panache, Derreck Kayongo tells his courageous story of survival, social entrepreneurship, and humanitarianism, and the life lessons he learned along the way.

From Ugandan refugee to successful entrepreneur, CEO, and renowned human rights activist, Derreck’s journey inspires audiences to dream big. Through personable and articulate storytelling, he shares his visionary ideas for harnessing the power of observation and creative problem solving, applicable to any organization or community. It’s all about taking responsibility while looking for opportunities to improve.

Derreck is the founder of the Global Soap Project: a humanitarian aid organization that collects discarded and unused soap from thousands of hotels worldwide, reprocesses it, then distributes it to in-need populations around the world. The project was born from his simple observation about how much soap is available in hotels, and how much is thrown away when hotel rooms are turned. This observation turned into a simple yet innovative idea that is now battling global health issues in 90 countries. Hygienerelated diseases, and the resulting deaths, have dissipated in many at-risk communities, thanks in part to Derreck’s creative problem solving.

The energy and enthusiasm levels are unmatched as Derreck brings his stories and principles to life. He identifies the key fac tors of his personal and professional success with the memorable

acronym S.E.L.F.: Service, Education, Leadership and Faith. He calls upon his dynamic experiences to empower audiences, inspiring an entrepreneur spirit made possible only through creative problem solving. Derreck’s emotionally-packed presentations linger long after his speech, empowering audiences to invent their own self-made motto of success so they can create tangible change in the world.

In creating this global humanitarian initiative, Derreck demonstrates that a simple yet novel idea has the power to transform millions of lives. That “the little guy can do something big.” It is this creativity and innovation that led him to be named a 2011 CNN Top Ten Hero and a 2014 TED Talks speaker.

Derreck’s demonstrated passion for helping others and commitment to innovative thinking led him to the role of CEO of the National Center for Civil and Human Rights. During his time as CEO, he elevated the visibility of the Center on a global scale, showcasing stories of victims of civil rights abuse and the heroic actions that changed the course of history.

Derreck Kayongo is an internationally recognized visionary and humanitarian. The Global Soap Project demonstrates his creativity and innovation, making him a leader in both global health and environmental sustainability. His infectious optimism and powerful storytelling inspire audiences from all walks of life to see the bigger picture.

Lindsey Vonn: Retired Olympic Gold & Bronze Medalist, New York Times Best Selling Author

10 a.m. - 11:30 a.m. | Thursday, June 8

Lindsey Vonn is a recently retired Olympic gold and bronze medal-winning alpine ski racer for the U.S. Ski Team as well as a New York Times bestselling author. She is the most successful female skier of all time and holds four World Cup titles, making her one of only 6 women to win World Cup races in all five disciplines of Alpine skiing.

Debuting first at the 2021 Alpine Skiing World Cup Races, Vonn is an NBC Sports broadcast analyst. Lindsey served as an

GCNKAA PACs

What They Can Do For You

Jason Sudeikis: Emmy-Winning Actor, Comedian, Writer & Producer

Friday, June 9 | 1:45 p.m. – 3:00 p.m.

Playing the football coach and buoyant optimist Ted Lasso on the Apple TV+ series he co-created, Jason Sudeikis has won the hearts of countless fans and earned numerous critical accolades. Are kindness and optimism the key to Ted Lasso’s success?

Jason Sudeikis is an award-winning actor, comedian, producer, and writer who stars as the buoyant optimist Ted Lasso in the widely popular Apple TV+ series he cocreated. Good to the core, its first season was honored with the prestigious Peabody Award “for offering the perfect counter to the enduring prevalence of toxic masculinity, both on-screen and off, in a moment when the nation truly needs inspiring models of kindness. The first season garnered 7 Primetime Emmy Awards after being nominated for a historic 20.

Following the second season, it once again garnered 20 nominations at the 74th Primetime Emmy Awards, winning four total, including Outstanding Comedy Series, acting awards for Sudeikis and Brett Goldstein, and a directing award for MJ Delaney.

In 2021, Sudeikis was the recipient of two Emmy Awards, “Outstanding Lead Actor in a Comedy Series” and “Outstanding Comedy Series.” In 2022, he won both of those awards for the second year in a row. He was also awarded a Golden Globe for best actor in a Television Series – Musical or Comedy, a Screen Actors Guild Award for Outstanding Performance by a Male Actor

in a Comedy Series, and a Critics Choice Television Award for Best Actor in a Comedy Series. The Writers Guild of America awarded Sudeikis and the show “Best Comedy Series” and “Best New Series.

Best known for his amazing work on Saturday Night Live, Jason made an even bigger name for himself in tentpole comedy films. In 2011, he starred in the hit comedy Horrible Bosses. Quickly thereafter he found himself again alongside Jennifer Aniston and Jamie Foxx in the smash sequel Horrible Bosses 2. His hilarious performance as a small-time pot dealer David Clark in We’re the Millers in 2013 helped the film make over $270 million at the box office.

Jason’s recent work includes dramatic turns in Nacho Vigolando’s sci-fi thriller Colossal opposite Anne Hathaway, Alexander Payne’s Downsizing alongside Matt Damon, and Kodachrome opposite Ed Harris. Jason also stars in the dramatic thriller Driven where he plays conman-turned-FBI- informant Jim Hoffman as he and his handler take down the mysterious, wealthy, and drug-embroiled millionaire John DeLorean (played by Lee Pace). He also starred alongside Jessica Biel in the indie drama The Book of Love, played legendary Jesse Owens coach and mentor, Larry Snyder in Race, and won viewers over as Jake in Leslye Headland’s Sleeping with Other People. Other recent films include the 2016 heist comedy Masterminds alongside Zach Galifianakis and Kristen Wiig and playing Principal Brown in the film Booksmart.

Apartmentalize is scheduled for June 7-9, 2023, in Atlanta, Georgia.Registration is now open here.

SAFETY INTERVENTION GRANT PROGRAM

Good news for employers who are looking for funding to purchase equipment to help reduce or eliminate workplace injuries or illnesses. The Ohio Bureau of Workers Compensation (OHIO BWC) reopened the Safety Intervention Grant (SIG) in November 2022. This grant is different than some of the other programs as it focuses on funds used to purchase ergonomic, safety and/or industrial hygiene equipment. The changes the BWC has made to the SIG will make the application process easier for employers and includes:

• Reducing the requirements for being in business for two years to one year.

• Changing the eligibility cycle to three years for all businesses.

• Limiting reporting requirements to a one-year report/case study.

• Adding the program to the new grant management portal for online application.

The link to the entire SIG Program can be found at https://info. bwc.ohio.gov/for-employers/safety-and-training/safety-grants/ safety-intervention-grant. This identifies eligibility requirements, unapproved equipment, how to apply, where to get assistance and other useful information.

QUESTIONS?

If you have questions, contact Sedgwick’s Andy Sawan at 330.819.4728 or andrew.sawan@sedgwick.com

NAA DEBUTS PODCAST

The National Apartment Association (NAA) Apartmentcast, dedicated to providing insight from rental housing industry leaders on all things apartments, has launched.

From leadership to operational strategy to federal advocacy and more, The NAA Apartmentcast features insight and trendspotting from rental housing industry leaders. The inaugural episode features inside-the-beltway wisdom from NAA SVP of Government Affairs Greg Brown, as well as a preview of the 2023 federal legislative and regulatory landscape.

Listen and subscribe!

The NAA Apartmentcast is available on all your favorite podcast platforms.

The Apartment Association Outreach, Inc.

LETTER FROM THE PRESIDENT

By Megan Lawhon, PLK Communities, Outreach President

Unfortunately, the gray skies continue, and our pockets of sun have been minimal. I for one am desperately looking forward to Spring and bluer skies, more sun and longer daylight! One of the incredible positives within our city - despite the bleak temperatures and color - is our hometown team: the Cincinnati Bengals! I have LOVED seeing all the orange and black each week and the comradery amongst complete strangers everywhere I go. What a joy!

As we are continuing our move into 2023, our Apartment Association Outreach (AAO) Board is looking forward to celebrating and recognizing our Champions of Leadership sponsors; planning, and participating in our fundraising events; and supporting our community partners. We are grateful for the opportunity to give back to our community and help those in need.

In February, we will be providing $16,000 to our Food Pantry partners, as well as $21,500 to our Rental Assistance partners. These contributions are utilized very quickly due to the community need and we are proud of how these organizations help so many people.

In addition to these contributions, we are gearing up for our fundraising efforts for 2023 so please keep the upcoming dates in mind to participate with us and support AAO!

5K 4 Rent: Please hold the date of Saturday, April 29, 2023, for the 5K 4 Rent. A huge THANK YOU to Jordann Morgan with Fath Properties for agreeing to chair this event for AAO this year! In addition, a THANK YOU to Jetz Service for being our Presenting Sponsor for 5k 4 Rent! There is more information to come however; registration is OPEN!

We are currently finalizing our committees and sponsor chairs for our additional AAO efforts such as the Backpack Drive, A Night Out for Outreach and the Holiday Cheers. Please be on the lookout for save the date information as we look forward to being with all of you at these wonderful events.

We are continuously grateful for the service that ALL the Board members and staff provide, as well as their continued support in utilizing our funds to help those in need. We would like to thank our entire membership in advance, as well as our Champion sponsors, for your continued financial support of Outreach and our efforts to help those in our community who deserve our assistance.

Megan Lawhon

Apartment Association Outreach, Inc.

7265 Kenwood Rd. Suite 100, Cincinnati, OH 45236

513.407.8612 Fax 513.407.7868

www.gcnkoutreach.org

EDUCATION SCHOLARSHIP APPLICATION

The Apartment Association Outreach, Inc. announces Education Scholarships available for spring 2023 classes. The CAM series begins Thursday , May 4, 2023, valued at $899.00. All applicants must hold a valid High School diploma, or the equivalent, and must be currently employed by Greater Cincinnati Northern Kentucky Apartment Association membe rs. Careful consideration is given prior to awarding the Education Scholarship, with special emphasis placed on an individual’s commitment to the industry, general industry knowledge and overall character.

CAM Scholarship applications must b e received, on or before, Thursday, April 6, 2023 . The recipients of the CAM scholarships will be notified by Monday, April 17 th. Applications may be mailed to AAO, 7265 Kenwood Road Suite 100, Cincinnati, OH 45236, or emailed to susan@gcnkaa.org All information submitted is strictly confidential and will be reviewed only by the scholarship judges.

APPLICANTS HOME ADDRESS

1. How long have you been employed in the multi-family housing industry?

2. List any activities, if applicable, you have been involved with through GCNKAA.

Please attach one (1) current professional letter of recommendation for the scholarship from your supervisor.

SCHOLARSHIP AGREEMENT

I, do hereby agree that all the above information is true and correct to the best of my knowledge. Additionally, I do hereby acknowledge that should I become a scholarship recipient, I am fully responsible for attendance of all classes. Scholarship is held by the individual and not the member company and is not transferable. Scholarship is valid only for the designation series being offered in the spring of 2023 . I acknowledge that if I do not complete the designation within the time specified, payment must be made to reimburse The Apartment Association Outreach, Inc. for the tuition within 60 days of the Enrollment expiration date.

Signature

Date

THE APARTMENT ASSOCIATION OUTREACH, INC. EDUCATION SCHOLARSHIP APPLICATION

Scholarship Recipient Authorization Form

The applicant has applied for an Education Scholarship through The Apartment Association Outreach, Inc. The authorized signature below serves as acknowledgement that the individual applying has completed and submitted all paper work necessary to be considered as a possible scholarship recipient. This also serves as authorization from the APPLICANT’S supervisor/manager, that if the applicant is selected as a Scholarship recipient, they shall allow the time necessary to attend classes selected by recipient.

Authorized Signature of Regional/District/Portfolio Manager

Supervisor’s Title

Applicant’s Signature

Applicant’s Title

Date

Date

This form must be completed by the applicant and his/her supervisor as part of the scholarship packet.

Please refer to the spring Designation Course Schedule for complete class information.

www.gcnkaa.org/education

GCNKAA does not discriminate on the basis of age, race, national origin, sex, religion, color, handicap or familial status.

Date returned

For office use only

Authorized signature

Platinum Sponsor ($20,000)

Gold Sponsor ($10,000)

Silver Sponsor ($5,000)

THE McLEAN FAMILY

To become a Champion For Outreach, please contact Rebecca McLean, Megan Lawhon, Jeff March. Rebecca@gcnkaa.org - megan@plkcommunities.com - jmarch@brgapartments.com

Trend Setting

COST CONTAINMENT MATTERS - HERE’S WHY By

Sedgwick

As most employers know, the financial and emotional impact of a work-related employee injury can be significant. While the primary goal is to ensure the injured worker receives appropriate care, minimizing the costs associated with the accident should also be a focus for employers.

In Ohio, there are three primary cost containment options for employers – Settlement, Handicap Reimbursement and Subrogation/No Fault Motor Vehicle Accident (MVA). Sedgwick is the industry leader in successfully employing these options.

Significant premium savings is available to employers through these cost containment initiatives; however, the injured employee does not see a reduction in their benefits when the cost containment options are utilized.

We utilize leading measures and predictive cost containment to help Ohio employers contain costs and lower premiums. When a claim occurs, Sedgwick is ready to apply cost containment strategies to quickly resolve the claim, resulting in cost savings for the employer.

Sedgwick has a dedicated cost containment team that solely focuses on achieving significant cost savings for our clients through Settlements, Handicap Reimbursements and Subrogation/ MVA. Our efforts have resulted in massive cost reductions for not only the individual employer, but for all employers participating in

group retrospective rating.

This heading contains information on Management & Leasing.

PARTNER IN PAINT

Two recent success stories by the Sedgwick cost containment team resulted in savings of close to $1 million.

In one case, Sedgwick was able to secure a 100% write off through subrogation/MVA on a maximum value claim, impacting a group retro program, with reserves set at over $1 million. Not only does this victory result in premium savings for our client but it also means the refund potential for that group retro program just increased by at least $500,000.

The second case involved a death claim with close to $300,000 in costs. Our cost containment team was able to secure a 100% handicap reimbursement, once again resulting in savings for our client and a refund potential for the group retro program of close to $300,000.

Sedgwick is honored to partner with all of our clients on successfully managing their workers’ compensation programs. Our early, proactive cost containment strategies will continue to be an ongoing priority toward achieving the best outcomes for our clients and their injured workers.

If you have any questions, contact our Sedgwick program manager, Julia Bowling, at julia.bowling@sedgwick.com or 513218-4062.

WHAT YOU DON’T KNOW ABOUT DATA CAN HURT YOU

By Kevin Juhasz, Content Manager with LinnellTaylor Marketing.

By moving to a business intelligence system that quickly collects and centralizes the data dashboard, the information becomes more reliable and timelier.

Data is a valuable tool for making business decisions, but without business intelligence (BI) to provide reliable, timely data, it’s impossible for an organization to nail down the best direction to move. It’s that lack of trust in the data that is driving the need for more advanced BI tools.

“Data integrity is probably one of the most motivating factors,” said Erik Rogers, Senior Vice President of Information Technology for Carmel Partners at the 2022 Apartmentalize session, “What You Don’t Know About Data Can Hurt You.”

“There’s so much data that has to be compiled from so many sources,” Rogers said.

Without an automated system, collecting, compiling and designing a presentation for the massive data takes a lot of time. It’s also a system with a significant risk for errors or conflicts in the numbers. In addition to the data being old, concern over accuracy shifts the focus of the conversation from business decisions to data integrity.

“What you don’t know is going to be the thing that financially hurts you,” Rogers added.

By moving to a business intelligence system that quickly collects and centralizes the data dashboard, the information becomes more reliable and timelier. The information is built once and is available to anyone who needs access. The organization’s teams can then devote less time to compiling and presentation, and move that to more financially beneficial tasks, such as analysis and prediction.

“It’s been very exciting for us from an efficiency and consistency standpoint instead of eight different reports from eight different groups done manually,” said Daniel Raphael, Vice President of Data Science at Brookfield Properties.

A dashboard can also slice the data, present it at numerous angles and track items in ways that best suit an organization’s informational needs. Trends are as critical as timeliness and manual reports are limited to a single window. Analysis of changes over time and the ability to instantly adjust that window is one of the many pluses of a BI dashboard. Reports can be tailored to focus on the job roles within the company.

“Business intelligence is in the eye of the beholder,” said session moderator Chris Brust, Co-Founder and Chief Product Officer of Real Estate Business Analytics, explaining how BI will mean different things based on a person’s position in the company. BI is a very different thing to executives, accountants, IT pros and others. Dashboards keep the information central, while still meeting the unique needs of the organization.

Another angle that dashboards offer is data visualization, which can also be done in a manual report but only at the expense of more time. A great example of this is a floor-by-floor building

graphic that shows rental rates of individual units relative to their surroundings, as well as the performance of a property’s amenities. Dashboards can also offer a time-lapse of the graphic that shows changes over time.

Moving to BI can be a daunting venture and is not something that can be jumped into and knocked out quickly. It requires investment, resources and dedication, so executive buy-in is important if success is to be achieved.

The system also needs to be designed to focus on key business drivers and with the audience in mind, adapting to the needs of the person using it. This can be achieved by retention and hiring of employees who are committed to making BI work, and then layering in information and access to build trust.

As the multifamily business environment changes, data becomes more valuable as a tool to guide a company’s decisions. Implementation of the best-constructed tools to build on that data is going to help companies adjust and thrive throughout those shifts.

Kevin Juhasz is a Content Manager with LinnellTaylor Marketing.

THE PROBLEM MULTIFAMILY CAN NO LONGER IGNORE: RENTERS INSURANCE COMPLIANCE

By Andrew Ruhland

The risks and costs of ignoring renters insurance compliance are far too great to not have the attention of rental housing providers.

Many renters live without renters insurance – all operators know it happens. Whether a renter cancels a policy, lets it lapse or forgets to renew, renters insurance compliance has remained a major challenge for operators. Renters insurance is not only difficult and time-consuming to monitor, but it also has massive effects on property insurance expenses for operators. Renters insurance compliance is a problem that multifamily can no longer ignore – the risks and costs are far too great to let it continue slipping through the cracks.

There are numerous obstacles for operators when it comes to tracking renters insurance, from confirming the authenticity of insurance documentation and tracking valid coverage to knowing exactly which renters don’t have policies and the moment a policy isn’t valid.

“The hardest part is that while it’s a requirement to have renters insurance to move-in, it’s really difficult to keep track of who remains in compliance and who doesn’t after they move in,” says Mike

Hogentogler, Chief Operating Officer of LCOR, a fully integrated real estate investment, development and management firm. “If an event occurs where an insurance claim needs to be made, we’re left wondering if the resident has coverage or if we will be responsible in any way. There is a lot of uncertainty when it comes to renters insurance, and it’s the type of uncertainty that carries a lot of risk and can get expensive.”

COMPLIANCE TRACKING

Operators who want to check renters insurance policies at a community have to perform random insurance audits. A renter may cancel their policy at any given time, but the only way to truly know is through the audit, and these aren’t feasible every day, let alone every week. Typically, the audits are up to the onsite team, but onsite teams already have their hands full and rarely have time or bandwidth to regularly track insurance. The audits are time-consuming and tedious, and many times these audits are far and few between.

“We’ve always trusted that residents are maintaining a policy, but the compliance tracking process needs to go beyond that,” Hogentogler says. “We need to trust, but verify. There has always been this gray area between the insured resident, insurance provider and the operator. In order to effectively track insurance compliance and really stay on top of it, it’s crucial to close that loop.”

OVERARCHING RISKS

When residents don’t have renters insurance, it affects the entire community. Should something happen with a resident that is covered under the liability policy, but they don’t have renters insurance, it goes onto the community’s property insurance. As far as expenses go, operators allocate the largest amounts to taxes and insurance. If insurance rates go up, other residents eventually will have to absorb that.

“I want to do everything I can to keep my property insurance as clean as possible so I can get the most favorable rate,” Hogentogler says. “If a resident doesn’t have renters insurance for a problem, it needs to go onto my property insurance, which is now subject to deductibles and also hits my track record. Valid renters insurance policies keep my claims lower on the insurance side and give me a cleaner record so that when I go for renewal, I can push for a lower property rate to make my buildings run more efficiently.”

While there may be some bad actors who are just trying to move in and get by until they can cancel their policy, but most of the time, it’s an honest renewal oversight on behalf of the resident and the policy lapses. It could be something as innocent as a resident signing a 14-month lease, but they only had a 12-month policy and forgot to renew it.

ENTER INSURANCE TECHOLOGY (INSURTECH) ORGANIZATIONS

This is the gray area where InsurTech companies are stepping in to close the loop between residents, insurance providers and operators. Third-party InsurTech providers can do an initial insurance audit in a community so operators can identify which residents must return to compliance and validate policies for new residents. After that, InsurTech providers will take on the tracking process and continue monitoring renters insurance policies in real-time so operators will quickly know if any policies lapse or are canceled.

“Utilizing InsurTech or a third-party provider gives us tremendous comfort in knowing that now we can stay on top of policies in our communities and have the ability to immediately know when a resident falls out of compliance,” Hogentogler said. “Should a resident fall out of compliance, an onsite associate can contact them for documentation of a new policy or let them know we will put one in place for them.”

InsurTech services give operators confidence knowing that they’ve got the right risk mitigation strategies in place and that their most valuable assets are protected should anything happen. But it also provides a higher caliber experience for residents. InsurTech companies provide an easy way for renters to purchase insurance when they are signing a lease. Operators want to provide an exceptional level of customer service at their communities that enhances the resident experience and supplying a way to both purchase and monitor insurance is an extension of that.

“We are hyper-focused on the renter experience and want the insurance process to be as simple and seamless as possible” Hogentogler said. “InsurTech services have mastered how to use technology to allow residents to quickly and easily purchase a customized insurance policy, and also how to integrate that seamlessly into our risk mitigation.”

It’s important for operators to heed risks when it comes to renters insurance compliance, as compliance problems impact both operators and residents and increases costs. While technology has alleviated many pain points for operators, onsite teams and renters alike, it’s now trickling into the insurance arena and creating better processes for purchasing, validating and monitoring compliance and providing more robust risk mitigation tactics.

OUT WITH THE OLD, IN WITH THE NEW

By Jordana Rothberg

Creative Events Can Not Only Keep Your Residents Happy But Also Build Positive Brand Association

To keep up with the dynamic trends that influence what residents look for, owners and managers should phase out past ideas that no longer serve their residents and introduce new events at their communities to appeal to current renters.

THE OLD

Despite COVID precautions waning in many areas, some residents are still wary.

While communities were previously hosting fully occupied events such as yoga, fitness and meditation classes, renter feedback has altered the way these events take place.

Beyond safety precautions, residents in social settings also want to feel like their presence is meaningful. Events that previously relied on resident contributions, such as Secret Santa exchanges and potlucks, are not that successful and are no longer worth the effort. What is meaningful is meeting new people, maintaining physical and mental well-being, bettering the larger community and working toward personal goals.

THE NEW

Generally, any event that offers free food and alcohol, mixed with the opportunity to meet other people, will be a relative success. But property managers should try to go beyond that.

“What has really stood out in the last 10 years is that events have evolved beyond wine tasting, happy hours and movie nights,” said Andrew Schwartz, vice president of residential asset management at Taconic. “Events have gotten more interesting, more eclectic, more useful and more tailored toward individual renter demographics.”

For example, Schwartz described an event at a New York development where a photographer came to the building to take professional headshots that residents could use for their resume or LinkedIn profile.

Another community had a local artist solicit feedback on words and colors to include in a neighborhood mural. Residents and neighbors alike contributed ideas and attended a painting party where they could paint parts of the mural. Almost six months later, the art piece is still standing.

“We like to do things that we think will benefit the resident population and the surrounding community,” said Schwartz.

To see more ideas on how to effectively market new events to your residents, click here.

Focus on Fannie Mae Loans

Donald A. Dibble

Vice President, Protective Life Corporation

Focus on Life Insurance Loans

Griffin Cotter

Sr. Director Production & Sales, Freddie Mac

Focus on Freddie Mac Loans