Unit 02 Guidance Key words 1.1 different types of business documents may include: • minutes • agenda • memos • letters • presentations 1.2 different types of information communication technology (ICT) • should cover ICT packages used in development of documents 1.6 technical accuracy as well as spelling, grammar, etc 2.2 distribution channels may include: • physical (post, hand delivered) • electronic (email, file-sharing) 3.1 types of information may include: • physical (letters, paperwork, manuals) • electronic (email, files, reports) 3.3 systems used for storage may include: • physical (filing, indexing) • electronic (computer applications, file-sharing) 4.1 requirements include those of the organisation and the task at hand
4.6 security requirements may include reference to business sensitive information in addition to data protection of customer details