Unit 05 guidance

Unit 05 Guidance Key words 1.3 conflict management techniques may include: • forcing • win-win – collaborating • compromising • withdrawing • smoothing 2.1 a buddy is any colleague a learner is teamed with in order that the learner can provide them with ongoing support, training, development, feedback, mentoring and constructive criticism. The buddy may be new to the organisation or the team or they may be an experienced member of staff with whom the learner is to work on a specific project or task