Unit 06 guidance

Unit 06 Guidance Key words 2.2 organisation’s structure to include the departments and contact points for referrals 2.5 challenging people should cover those who have difficult queries who require specific assistance. Challenging people could also include those who may be angry, unreasonable, confused and/or those who may have problems, questions, additional needs/requirements, poor communication skills or language barriers 3.1 diary systems may include: • paper diaries • electronic diary systems 4.1 the event may include, but is not limited to: • a meeting • an announcement • a celebration • a social occasion • a product launch 4.3 resources may include, but are not limited to: • human resource • equipment • materials • public address systems • information technology 4.4 different needs may include, but are not limited to: • additional needs/requirements • poor communication skills • language barriers