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Research objectives and sampling

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Executive summary

Executive summary

Findings related to economic impact and program awareness

Timeliness of receiving funds

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~95% of respondents reported to have received PKH funds on time as per the schedule.

PKH fund access

The rural respondents preferred banking agents over ATMs for cashing out their benefits.

Findings related to program communication

Many facilitators improvised and aligned the Family Development Session (FDS) topics and delivery to the post pandemic context. Facilitators introduced new topics like DIY face shields and information on the Pre-Employment Cards program. WhatsApp is the most popular communication medium for urban beneficiaries, while rural ones prefer personal, face-to-face interactions.

Family development sessions

Beneficiary communication with the facilitators

Findings related to commitment verification and beneficiary access to health/education

Commitment verification

The group leaders played an essential role in assisting the facilitators to verify commitments during pandemic.

Health and education access

Pregnant women and lactating mothers in urban areas reduced their visits to health facilities. Internet cost is a key concern for the beneficiaries to access online learning for their children. The caregivers have been working to earn additional income for the family, and have reduced their availability to assist the elderly or those with severe disabilities in social welfare access.

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