CUSTOMER SERVICE

Through our Business Transformation Program, we are looking to improve the way we provide services to our community. This important initiative is a Council-wide approach that will ultimately result in a better experience for customers, making it easier to do business with us across a range of different touchpoints.

Services with specific actions

Customer Service

Information & Communications Technology

What we’re doing

Reduce the time taken to respond to and resolve customer enquiries

Provide greater access to Council services including online and self-service options

Provide better value for money from Council services

Enable Council to better understand customer needs

Increase business efficiency