‌to the Miles Smith Claims Department. We would like to take this opportunity to introduce you to our team and the services that we can provide. At Miles Smith, we are proud of our reputation for excellent client service and we are building on our established strengths to create the perfect mix of human skills and technology to meet our clients current and future needs. Our claims staff at Miles Smith have a wealth of knowledge and experience in all types of Insurance. We are always ready and able to handle all incoming claims professionally and proactively. Our claims staff combine excellent customer service with total attention to detail. It is intrinsic to our service that you, as a client receive the most effective and dependable support available. Our services can be tailored to meet your requirements and we offer a variety of products that will enhance the claims process from the outset, to completion. The use of our services significantly reduces the amount of time that you, the client and key personnel, spend on the claims process. We will identify each and every element recoverable under your policy and negotiate the optimum settlement, ensuring that the entire process is completed as swiftly as possible.
Claims Services
Welcome‌
We have developed excellent relationships with our Insurance providers, and we are constantly seeking ways or means to improve the current service. As an example of this, we have been successful in obtaining delegated authorities to handle claims on behalf of our Insurers enabling us to provide a much improved and enhanced level of service. We believe that our clients requirements are paramount and we would welcome the opportunity to meet you in person. We can also provide a web based facility which will allow you not only to monitor your claims, but also to view documentation and current outstanding reserves, including payments. An example of this is enclosed. Management Information can also be supplied as and when required and can be adapted to your needs. An example of this is also included.
Motor Claims With Motor Claims, we offer the added benefit of a Legal Expenses Product. If you require any further information relating to this service, please contact Rob Wright.
Should you wish to discuss any claims related issues then please do not hesitate to contact Bob Land or Rob Wright, either will be more than happy to assist you.
Your Miles Smith Claims Services Contacts Non-Motor Claims Manager Bob Land
020 7220 0869 rland@milessmith.co.uk
Motor Claims Manager
Rob Wright
020 7220 0888 rwright@milessmith.co.uk
Claims Director
Ian Spence
020 7220 0909 ispence@milessmith.co.uk
Claims Handlers
Joely Carter
020 7220 0907 jcarter@milessmith.co.uk
Kate Fitzgerald
020 7220 0907 kfitzgerald@milessmith.co.uk
www.milessmith.co.uk Birchin Court 20 Birchin Lane London EC3V 9DU Telephone 020 7283 0040 Facsimile 020 7220 0860
Authorised and regulated by the Financial Services Authority