Individual Support

This year saw demand for individual support in the home increase with many clients requiring additional support during lockdowns, when other programs and community activities were unavailable.

Individual Support staff must be commended for their dedication throughout lockdown. They put themselves and their families at risk as they went to work to look after others, all the while wearing PPE and taking precautions to remain COVID-19 free. Strict protocols were in place with staff and clients having to take temperature checks and RAT tests to check their health before each shift.

The last 12 months saw a decline in the mental and physical health of many clients with isolation and lack of social interaction being the main contributing factor. However, Individual Support staff have helped rebuild and empower clients to overcome their anxiety post the lockdowns and re-enter the community.

Nav Kur started with MiLife-Victoria as the Individual Support Coordinator in February 2022. Nav has been a great asset to the team with her role dedicated to managing Individual Support clients and staff. Since commencing in the role, Nav has completed home visits with all Individual Support clients and has met with their families to discuss Individual Support Plans and goals.

There have been some challenges in recruiting staff into Individual Support roles, with the market proving to be quite competitive and NDIS clearances are taking some time to complete.

MiLife-Victoria had a stand at a number of small expos throughout the year with the Frankston Special Development School and Yarrabah in Aspendale. Information about Individual Support, Group Programs and Support Coordination were handed out to expo attendees to promote the services provided.