Ready to exceed customer expectations

Whenever mining companies seek a reliable provider of turnkey dewatering solutions for their surface and underground mining operations, Carl Hamm has always emerged as a ‘go-to’ company. The company’s distinctive attributes of Competence, Experience, Innovative thinking, Modern production facilities and Motivated employees that form the basis of the company’s services always tick all the right boxes.

Now, with a forward-thinking mindset, the company is aiming at exceeding customer expectations in 2023. Consequently, in pursuit of this objective, the company’s team of application engineers clarifies that it won’t alter the winning formula, but it will strive to keep pace with evolving needs in the area of service excellence.

Committed to delivery

This position is informed by the observation that, with increasing production on their minds, clients in the mining sector expect Carl Hamm to raise the bar. Besides, the company is keen to add new clients to its growing portfolio. “We have excelled in the past, by going the extra mile. But, as always, we are not resting on our laurels. Constant improvement remains part of our ethos in 2023 and beyond,” the team brief Mining Business Africa. They underline the company’s commitment to delivering a complete turnkey solution through a flexible approach; devotion to safety and quality assurance, as well as constant innovation.

• Complete turnkey solution

CHPPS’s turnkey solution brings the convenience of a one-stop shop for dewatering systems to the customer. Its complete turnkey solution (from pump to discharge) is the main scope of supply. This includes but is not limited to electrical switchgear, variable speed drives, system integration, e-house solutions and all the required horizontal piping and valves.

As part of the turnkey package, CHPPS offers on-site commissioning and troubleshooting assistance for all supplied equipment, laser alignment, condition or vibration analysis, and flow rate measuring can be obtained if required. Additionally, the company can facilitate workshop pump rebuilds, repairs, and supervision. Training can be arranged if a client’s requirement needs a full understanding of the use of their products.

• Flexible approach

CHPPS’s approach is informed by the recognition that the requirements of mining companies are unique – some complex, others simple. And so, it ensures that its solutions are delivered as per the client’s requirements.

Regarding the approach, the team expound: “We provide differentiated products, advisory expertise and best-of-breed training to plan, install and assure the efficient running of engineered supplied products. Furthermore, we offer competitively priced conceptual project planning assistance - with everything from large bulk water flow systems to closed, and even flooded mine dewatering. Over and beyond, we offer on-site supervision and training when installations are done.”

• Devotion to quality assurance

Besides the relevance of its turnkey solutions and the approach to delivery, CHPSS’s products blaze a trail in devotion to safety and high-quality standards. This is evident in its ZSM Coupling, which is geared towards longevity and high efficiency. “We are proud to assert that Carl Hamm ZSM coupling Quality assurance and safety standards surpass those of products in the similar niche market from competitors,” the team affirm.

• Constant innovation

CHPPS is cognizant of the ever-shifting client preferences. That is why through constant innovation, the company keeps up with contemporary technological trends in miningspecific dewatering. It is continuously adding new supportive products from its industry partners and concentrates on those products that support and complement its scope of supply.

Last but not least, Carl Hamm tells mining companies, as they are increasing production, to engage it for their respective dewatering requirements in 2023 and beyond. “We have built a reputation for competence, experience, innovative thinking, modern production and motivated employees. Clients benefit from a strong partner who offers extensive expertise to meet specific requirements from conceptual planning through professional production to ontime delivery,” the team say.

CHPSS’s enviable track record reflects the confidence that clients have in its turnkey solutions. True to form, currently, the company is in the process of completing three large Free hanging High-pressure pipelines for dewatering systems i.e. 2 x 450 and DN600 ZSM system.

Fruitful partnerships

Immeasurably, the team are greatly indebted to the fruitful partnership CHPPS has forged with globally-acclaimed technology specialists, mainly Stüwa, Düchting, Feluwa & SICcast. The company looks forward to drawing on existing partnerships in pursuit of client’s industryspecific solutions.

For more information on the products and services that Carl Hamm provides, contact Chris Munnick on + 27 72 256 0926 or send an e-mail to chris@carlhamm.co.za. Visit their website at www.carl-hamm.co.za