Unveiling The Business Stories
Solution Providers of 2018
Martin Goss, Co-founder & CEO
Designing Smarter Software & Delivering Microsoft Solutions
www.mirrorreview.com / March. 2018 Issue
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The 10 Most Dependable
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The 10 Most Dependable
Solution Providers of 2018
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hen it comes to stay ahead of the competitors and offer an innovative solutions, a business needs to have the best Microsoft Solution Provider accompanied with it, which can help the business meet niche market demands. Let it be a Microsoft solution that is packed inside of Windows 10 or packaged up with other offerings or simply available as standalone products, there’s a ton of business productivity it can offer. To help you run your business with an ease, Mirror Review has come up with a list of Microsoft Solution Providers in the form of its special issue, The 10 Most Dependable Microsoft Solution Providers of 2018, unleashing the power of Microsoft that lets you choose from the varied solutions that can solve your specific business need. In this special issue, we are unveiling the story of Etain, which is on the cover of this issue. The brainchild of Co- Founders Martin Goss and Peter Shields, Etain is a software development company, providing a varied range of applications featuring digital innovations and leading-edge functionality from custom web Apps to SharePoint solutions. Established in 1999 and approaching 20 years in business, with offices in Belfast, Dublin and London, these Microsoft Gold Partners and hardened enthusiasts leave no stone unturned. With their feet firmly in the Microsoft camp, it’s no surprise Etain is expert in leveraging the latest technologies in ways that deliver tangible business benefits and help clients garner deeper insights on their customers like never before. From integrating chatbots for customer service and blockchain technology for smart contracts, to machine learning and AI, Etain’s Smarter Software solutions are powered by Microsoft technology channel enterprise’s visions from concept to delivery. On this special journey, we have with us, IL& FS Technologies Ltd. (ITL), one of the prominent companies, which is delivering pioneering services to diverse industries for more than a decade. We are also unfolding the story of IPI Solutions Nigeria Limited, one of the leading, Tier- 1 Microsoft Cloud Solutions Provider (CSP) in Nigeria. We have with us, PDM Technology, an independent software enterprise and a technology partner of Microsoft, which effected a paradigm shift in the manufacturing ERP domain. You can get to read an interesting article written on Simternet, a privately held Microsoft Gold Certified Independant Software Vendor. Also, there is a success story of Target Integration, one of the fastest growing companies, providing cloud-based ERP and CRM solutions and support services in 19 different countries. These are the partner with Microsoft for products and services. From security to customer self-service and robust business applications, there’s a lot for small businesses to look forward to.
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The 10 Most Dependable
Solution Providers of 2018
Business Consultants James Adams Anagha Acharya Research Analysts Mark, Steven Lisa, Nancy Graphic Designer Poonam Magdum, Sumit Bonage Human Resource Head George Williams Advertising Head Annirudha Mehata
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Jorgen Larsen, CEO PDM technology
5 34 Durga Prasad CEO IL&FS Technologies
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Ataol AY, Founder and CEO Simternet
TheGoTo BusinessApp By
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The 10 Most Dependable
Solution Providers of 2018
Unveiling The Business Stories
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The 10 Most Dependable
Solution Providers of 2018
Martin Goss, Co-founder & CEO
COVER STORY
9 Trends to boost CRM
Adamu Garba II Founder & CEO IPI Solutions Nigeria Limited
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Rohit Thakral, Founder & CEO Target Integration
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Designing Smarter Software & Delivering Microsoft Solutions
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M Sr.No
Company Name
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Amido Alan Walsh, CEO
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Beezy Jordi Plana, CEO
The 10 Most Dependable
Solution Providers of 2018
Company Info Amido is an independent technical consultancy that specialises in implementing cloud-first solutions. www.amido.com
Beezy is the most comprehensive enterprise collaboration solution for Microsoft Office 365 and SharePoint, supporting on-premises, cloud, and hybrid deployments. www.beezy.net
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Businessware Technologies Oleg Kokorin, CEO
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Etain Martin Goss and Peter Shields, Co-Founders
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IL&FS Durga Prasad, CEO
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IPI Solutions Nigeria Adamu Garba II,Founder &CEO
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PDM Technologies Jorgen Larsen, CEO
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Northdoor David Ballard, CEO
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Simternet Ataol AY, Founder
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Target Integration Mazana RohitGoup Thakral, Oleg Palenov, CEO Founder & CEO
Businessware Technologies has been providing software development services since 2003. www.businesswaretech.com
Etain is a software development company, providing a varied range of applications featuring digital innovations and leading-edge functionality from custom web Apps to SharePoint solutions. etain-so
are.com
IL&FS Technologies Ltd. (ITL) is one of the prominent companies, which is delivering pioneering services to diverse industries for more than a decade. www.ilfstechnologies.com
IPI Solutions Nigeria Limited is one of the leading, Tier- 1 Microsoft Cloud Solutions Provider (CSP) in Nigeria. www.ipigroupng.com
PDM technology, one such is independent software enterprise and a technology partner of Microsoft, which effected a paradigm shift in the manufacturing ERP domain. www.pdmtechinc.com
Northdoor plc is an IT Consultancy specialising in Data. www.northdoor.co.uk
Simternet, a privately held Microsoft Gold Certified Independant Software Vendor. www.simternet.com
Target Integration is one of the fastest growing companies, providing cloud-based ERP and CRM solutions and support services in 19 different countries. www.targetintegration.com
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From Editor’s Desk
TheGoTo BusinessApp By
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The 10 Most Dependable
Solution Providers of 2018
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At T e Heart Of Image
Designing Smarter Software & Delivering Microsoft Solutions
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Martin Goss, Co-founder & CEO
The 10 Most Dependable
Solution Providers of 2018
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The 10 Most Dependable
Solution Providers of 2018
From From concept concept to to delivery, delivery, we we believe believe in in getting getting to to know know you you and and your your people, people, delivers delivers the the smartest smartest software software for for genuinely genuinely intelligent intelligent business. business.
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M of the Internet of Things also provides enterprise with opportunities to impact and shape one’s business for the better. §
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IoT: IoT based softwares makes it possible for almost everything and everyone to be ‘connected’ at any time of the day. Big Data: Etain is an expert in the design and implementations of data management software that helps the clients to fully realize the potential of information they possess. Cyber Security: Etain are also an experts at implementing custom software solutions that safeguard the client and its organisation from cyber-attacks and data loss.
Upcoming Challenges and Plans The key challenge for solution providers in the software development industry is how they invest in and develop their knowledge in the vast array of technology on offer, with ever more just around the corner. Leveraging innovation in meaningful and creative ways that make organisations more intelligent and better equipped to service their customers as the landscape continues to shift, is essential. For Etain, leveraging and maintain their partnership with Microsoft is the key building block and biggest driving force behind their client retention rates today and ten years from now.
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The 10 Most Dependable
Solution Providers of 2018
From Editor’s Desk
9 Trends to boost CRM
Going Digitally
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Internet of Things service – Service to the customer is the prominent factor that influences and balances the growth of an evolving business. The product and services provided by the company satisfy the customer is directly proportional to the influencing of customers, which leads to the successful business plan. The most difficult part of the sales team in the business is to focus on retention of the old customers, as it is more difficult than gaining a new customer. Customer satisfaction plays a vital factor as most of the customers are tech-savvy and directly involved on social networking sites, as it impacts social listening influencing reviews on product and services to accelerate customer lifetime value and minimize customer concerns. IOT equipment data integrated with the CRM mobile solution available on Windows, iOS, and Android mobile platform will be indispensable for the overall customer complaint resolution for your business. IoT helps the customer order or put feedback in a better way. Giving feedback in a social or company websites work as an influencer. Chatbots or AI – Customer service is rapidly changing. Over some decades, customer contact centres have become quite innovative; digital communication channel has helped them to communicate with their customers in a better way. According to the report, phone calls still create about 68 percent of all incoming support requests and another 32 present comes from the various digital channels such as live chats, SMS, email, and social media. From the last few years, the
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percentage of requests coming from the digital source is increasing day-by-day. Chatbots are the great solution for this generation that prefers text messaging to traditional means of communication. Chatbots are already being used in the different industries such as tourism, ecommerce, healthcare, and banking. Nowadays Chatbots customer service is making the company easy to analyse the market. Social selling – Customers buying decisions are being influenced by the information given on the Internet and increasingly on social media. Salespeople can sell more by taking the advantage of the social media. People spend most of the time on the social media websites so there is every chance to spread the information in a while to the global market if the company have the social presence. A Company should spend few minutes per day on social networking website to keep the conversations going and grow the network.
IL&FS Technologies: Delivering The Best Microsoft ERP Solutions To The World
Durga Prasad CEO
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The 10 Most Dependable
Solution Providers of 2018
At ITL, we gurantee success to your business solutions
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IPI Solutions Nigeria Limited: # 1 Cloud Marketplace For Microsoft Products
Adamu Garba II Founder & CEO
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M At IPI Solutions Nigeria Limited, Our Mission is to keep shaping
The 10 Most Dependable
Solution Providers of 2018
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the future that works for all of us by putting people first and empowering them.
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PDM Technology The Missing Link Between Engineering and Manufacturing Operations
Jorgen Larsen, CEO
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The 10 Most Dependable
Solution Providers of 2018
BLUESTAR has made its mission to increase the operational efficiency and profitability of our customers by integrating engineering into the downstream operations through the implementation of our software solutions.
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Touch & Type
Ataol AY, Founder and CEO
Simternet Out-of-box Digital Workplace Platform provider
Simternet’s Microsoft expertise is mainly on
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The 10 Most Dependable
Solution Providers of 2018
The solutions developed by Simternet are based on values of excellence, development and team work
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Rohit Thakral, Founder & CEO
Target Integration:
Empowering Businesses by Offering Straightforward ERP & CRM Solutions
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The 10 Most Dependable
Solution Providers of 2018
At Target Integration, we believe that choosing the right business management software should be an easy task.
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