The Most Prominent Leaders in Insurance Industry

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™ MIRRORREVIEW COM JUNE 2023 T H E M O S T P R O M I N E N T L E A D E R S I N I N S U R A N C E I N D U S T R Y Unleashing the Potential of Purpose-Driven Insurance Company Rocco Neglia President and CEO Dumfries Mutual Insurance

Safeguarding Your

Financial Aspirations!

Dearreaders,

Inrecentyears,theworldhasexperiencedprofoundandtransformativechanges thathaveimpactedeveryaspectofhumanexistence.Frompersonalwell-beingto livelihoods,thesesweepingchangeshaveservedasawake-upcall,prompting individualstoprotecttheirinvaluableassetsandsecuretheirfuture.

Whileinsurancehasalwaysplayedanimportantroleinriskmanagement,therewas abriefperiodwhenitssignificanceappearedtofadeout.However,insurancehas sinceregaineditsrightfulplaceofimportanceandhasbecomeessentialinthe modernera.Wenowwitnessamultitudeofinsurancetypesthathaveemerged, surprisingeventhemostdiscerningobserverswiththeirextensivemarketreachand resoundingpopularity

Withadiscerningfocusonthecurrentlandscapeoftheinsuranceindustry,itisour utmostpleasuretopresentourlatestmagazineissuetitled“TheMostProminent LeadersintheInsuranceIndustry.”Thiseditionshowcasesextraordinaryinsurance leadersthathavenotonlyreshapedthesectorbutcontinuetothriveandexpand withintheirrespectivedomains.

GracingthecoverofouresteemedmagazineisRoccoNeglia,theChiefExecutive OfficerofDumfriesMutualInsurance.Withhisextensiveexperienceofmorethan threedecades,hehashadanimpressiveimpactontheCandianInsuranceIndustry Byimplementinghisexperienceandskills,heisconstantlydriventomake somethingbetterandbereadytomeettheexpectationsofsocietybeforeitemerges inthemarket.

Furthermore,wealsopresenttheinspiringstoriesofKevinSteer,RaulDominguez, TalDaskal,andSeanMcCahill.Theseleadersareattheforefrontoftheirrespective organizations,leadingtheircompaniestowardhistoricmilestonesandreshapingthe marketwiththeirinnovativeanddistinctiveinsurancesolutions.Theirinnovative techniqueshavenotonlywonpraisebuthavealsocausedgooddisruptioninthe sector.

Happyreading!

PUBLISHER ARCHANA

EDITOR-IN-CHIEF

VIKRAM

MANAGING

PANKAJ

PROJECT

TEJAS

PROJECT

CREATIVE

SACHIN

GRAPHIC

OMKAR

VISUALIZER

AAKASH

RESEARCH

JAMES

ADVERTISING

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GHULE
SURYAWANSHI
EDITOR
GHOLAP
EDITOR
TAHMANKAR
HEAD
KHARAT
DAVIS
MARK
DESIGNER
OF DISTRIBUTION
URAVANE HEAD
& PRODUCTION
OF OPERATIONS
MAHAJAN HEAD
ROBERT SMITH
ANALYSTS
ADAMS
MARIA SMITH
MANAGERS MARTIN DSILVA
KSHITIJ DESHKAR
CO Kevin Steer Raul Dominguez Sean McCahill Tal Daskal 22 32 40 46

Cover Story 10 Rocco Neglia

NTENTS

Dumfries Mutual Insurance
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CoverStory
Unleashing the Potential of Purpose-Driven Insurance Company 11|JUNE2023 Neglia
Rocco

AstheCanadianPropertyandCasualty (P&C)insuranceindustryundergoes transformativechanges,it’sopening upaworldofbothrisksandopportunitiesfor insurers.Withtheindustryattheintersectionof digitaltechnologyandpersonalizedcustomer experiences,insurersarefacingaplethoraof challengesthatdemandinnovationanda customer-centricapproach.Inthislandscape, RoccoNeglia,PresidentandCEOof DumfriesMutualInsurance,hasemergedasa visionaryleader,contributingtotheindustryfor overthreedecadeswithafocusonbuilding happycustomers.

ForRocco,insuranceisnotjustabusinessbut anopportunitytohelpcommunitiesand businessesstaysafe.Hisapproachhasledto remarkablecontributionsandsignificantcareer success.Inthisbusinessmagazineprofile,we explorethelifeandcareerofRoccoNeglia,a personalitythathashadasignificantimpacton theCanadianinsuranceindustry Wedelveinto hisachievements,milestones,andplansforthe futureofhisorganization.

IlluminatingthePathtoPurposeand Excellence

Roccohasover35yearsofexperienceinthe insuranceindustry,servingasaninspirationto aspiringprofessionals.Hiseducational backgroundincludesaBA(Hons.)degree,an LLM,andtheCharteredInsuranceProfessional (CIP)designation,reflectinghiscommitmentto professionalgrowthandexcellence.Rocco beganhiscareeratSafecoInsurance,whichlaid thefoundationforhistransformativejourneyin theinsurancesector.Heisdedicatedto empoweringindividualsandbusinesses, enablingthemtonavigatedailyrisksand recoverfromadversity.Anchoredinthis fundamental“WHY,”hehasbuilthiscareer, allowingittoguideeverydecisionhemakes. Roccobringsawealthofexpertisefromhis variousrolesindifferentinsurancecompanies, andastheleaderofDumfriesMutual Insurance,hefostersacollaborativeculture.He ispassionateaboutnurturingemergingtalent andrecognizingtheirpotentialasfuture industryleaders.

Always be a student and never stop learning “
12|JUNE2023 Cover
Story
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It’s not a matter of becoming more productive, although certain techniques may help; it’s a matter of doing less, not more, and, doing things differently. “
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CoverStory

DumfriesMutualInsurance:A LegacyofProtectionandMembercentricExcellence

AsoneoftheoldestOntariomutual insurancecompanies,DumfriesMutual Insurancehasbeenprovidingsuperior protectiontoitsmemberssince1856. Witharichhistoryofevolvingtomeet thechangingneedsofits policyholders,itnowofferscoverage forproperty,liability,andautomobile losses.

AttheheartofDumfriesMutual’s successisitsunwaveringcommitment toputtingitspolicyholdersfirst.This dedicationisreflectedinthe company’sfocusonprovidingsuperior service,qualitycoverage,and communitysupport.Asamutual company,itoperateswithoutthe pressureofshareholderslookingfor quarterlyreturns,allowingthemto prioritizetheirmembers.AtDumfries, policyholdersaremorethanjust clients;theyaretheownersofthe company Withasharedpurposeand mutualvalues,itremainsguidedbyits heritageandcommitmenttoits members.Theconceptofmutual insuranceremainsasrelevanttodayas itdid167yearsago.Dumfriesisproud tocontinuethistraditionofservingits policyholderswiththeutmostcareand attention.

RedefiningLeadershipwithPurpose andVision

Rocco’sleadershipatDumfriesis characterizedbyhisabilityto effectivelynavigatethecomplexitiesof theinsuranceindustry.Heapproaches hisrolebyprioritizingkeyareassuch asunderstandingandinterpretingthe externalforcesthatshapetheindustry andtranslatinginsightsinto meaningfulaction.Thisdeliberate approachallowsDumfriestoremain adaptableandresponsivetoemerging trendsandchallenges.

Furthermore,Rocco’sleadershipis guidedbyintrospectiveinquiry,such as“Whatbusinessarewein?”This questioncompelshimtoexplorethe essenceofDumfries’purposeand adaptthecompany’sstrategies accordingly.Balancingthedemandsof currentoperationswithfuture-focused investmentsisalsocriticaltoRocco’s leadership.Heunderstandsthe significanceofachievingaproper balancebetweenthetwo,enabling Dumfriestothriveamidstevolving marketdynamics.

Finally,Roccorecognizesthevital importanceofshapingDumfries’ valuesandstandards.Hecreatesan environmentwhereemployeesare empoweredtoexcelbyfosteringa

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cultureofintegrity,trust,and innovation.Thiscommitmenttoethical conductandcontinuousimprovement cementsDumfries’positionasan industryleader.Byprioritizingthese keyareas,RoccoensuresthatDumfries continuestothriveandremainsa leadingplayerintheinsurance industry

BuildingaThrivingWorkplace Culture

Thesignificanceofcreatinga flourishingcompanyculturebasedon respectisemphasizedthroughRocco’s transformationalleadershipjourney Hevalues“Respect”asthecornerstone forstaffretention,engagement,anda senseofbelongingsinceheisawareof howuncommonitis.Rocco encouragesgreatnessbyfosteringa culturethatvaluessincerity

Trustandsolidconnectionsareatthe centerofhisleadershipstyle,asseen duringhistenureasCEOofDumfries. Anextensiveemployeeengagement andwellnesssurvey,carriedoutby WorkwellandexaminedbyDr.David Whiteside,indicatedanextraordinary workplaceculture.Highlevelsof employeehappiness,well-being,and engagementshowhowcommitted Dumfriesistomakingdecisionsbased ondata.

TheoutcomesofRocco’scommitment totheemployeeexperiencehavebeen favorable.Dumfrieshasbecomean excellentenvironmentwherepeople flourishbyemphasizingsurvey insights,influencingbothhappiness andcustomerexperience.Respect remainsRocco’sguidingprinciple, motivatingotherstobuildempowered cultures.Hisrelentlessdedication servesasanexampleforleaders enactingsignificantchange.

Client-CentricApproach

Dumfriesservesawiderangeofcustomers,including ownersofhomesandcars,farmers,andsmall companies.Becauseofthecompany’sgeographical specialization,theycanbetterunderstandthe communitiestheyserveandofferspecialized insurancesolutionsthataresuitedtotheirparticular requirements.

Dumfriesvaluesclientinputsinceithasadirect influenceonitsoperationsandplans.Thecompany promotesopendialogueandaggressivelyrequests customerinputthroughavarietyofmethods, includingsurveys,reviews,andone-on-onetalks. Dumfriesisabletoenhanceitsoffersandmakesure thatitsmembersarereceivingthefinestpossible serviceconsistentlybypayingattentiontotheir customers’requirementsandcomplaints.Itsexcellent customerconnectionshaveresultedfromitsclientfocusedstrategy,whichhasenabledthemtoachieve highretentionratesandapositivereputationinthe industry

PassionatePursuitsforaBalancedLife

Maintainingaperfectwork-lifebalanceisapersonal challengethatRoccounderstandswell.Insteadof fallingintothecommonwork-lifebalancetrap,he embracesadifferentperspective—a“being-doingbalance”inspiredbyBuddhism.Thisapproach emphasizestheimportanceofsimply“being”rather thanconstantlystrivingtodoeverything.

Roccobelievesthatachievingwork-lifebalance involvesrejectingthepressuretoaccomplish everything.Instead,hefocusesonbuildingan environmentthatprioritizesphysical,mental,and emotionalwell-being.It’snotaboutincreasing productivityordoingmoretasks;it’saboutdoingless anddoingthingsdifferently

Outsideofwork,Roccoenjoysindulginginvarious hobbiesandintereststhatcontributetohisoverall well-being.Theseincludeactivitiessuchashiking, gardening,reading,andspendingqualitytimewith family.Byengaginginthesepursuits,Roccofinds fulfillmentandnourisheshissoul,furtherenhancing hiswork-lifebalance.

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CoverStory
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Dumfries Mutual Insurance Management-RoccoNeglia,CEO URL-www.dumfriesmutual.com Founded-1856 Description- DumfriesMutualInsurance:offersHome Insurance,AutoInsurance,CommercialInsurance, FarmInsurance,ContractorInsurance,andBundled Policies.Thecompanyfocusesonprovidingsuperior service,qualitycoverage,andcommunitysupporttoits shareholders. 121Advisor Management-KevinSteer,CEO&Founder URL-www.121advisor.com Founded-2010 Description-121Advisior:ThecompanyprovidescosteffectivesolutionsthatequipFinancial,Insurance,and Takafulproviderswithpowerful,innovative technologicalsolutionsthatenabletheproductionof qualityleads,securesales,andgrowingclientbaseina professionalandregulatory-compliantmanner. 18|JUNE2023

Veronica's Insurance

Management-RaulDominguez,COO

URL-www.veronicas.com

Founded-2007

Description-Veronica'sInsurance:Theorganization streamlinestheinsurancepurchasingprocedureby offeringservicesintherelevantlanguages Car,house, boat,health,motorbike,tenant,business,andlife insuranceareallavailablefromtheorganization

Clovered

Management-SeanMcCahill,VicePresident

URL-www.clovered.com

Founded-1997

Description-Cloveredwasfoundedtoimprovethe overallcustomerexperienceandoffersseveral insuranceproductsonline,themostpopularbeing HomeownersInsurance TheyalsoprovideRenters Insurance,CondoInsurance,LandlordInsurance,Flood Insurance,andAutoInsurance

EasySend

Management-TalDaskal,CEO&Co-Founder

URL-www.easysend.io

Founded-2016

Description-EasySendwasfoundedtobringtraditional paper-basedbusinessessuchasfinance,insurance,and bankingonline,allowingthemtofunctionmoreefficiently andprovideenhanceduserexperiences

Rockfield Financial

Management- CoryGreenspan,President

URL-www.rockfieldfinancial.com

Founded-

Description-RockfieldFinancialwasformedwiththe objectiveofassistingpeopleinmakingbetterfinancial decisionsbyunderstandingtheirconditionandgoalsand utilizingcurrentandtechnology-enabledfinancial solutionstomaximizetheirestateanddecreasetaxes

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Colton Risk Management Consulting, LLC

Management-RichardColton,Presidentand CEOandCo-Founder

URL-www.coltonrisk.com

Founded-

Description-ColtonRiskManagementConsulting, LLCbringstogetherthecompaniesandtheirassetsto capitalizeonthebenefitsofbulkpurchasing,resulting inlowerprices,bettertermsandconditions,and superiorprogramdesign

Rogers McLean Shaw Insurance Brokers Ltd

Management-DougLaird,President

URL-www.mclean-shaw.com

Founded-1956

Description-RogersMcLeanShawInsuranceBrokers Ltdhelpsitsclientsbylookingoutfortheirbest interestsandmatchingthemwiththefinestinsurerfor theirpersonalandbusinessneeds.

Premium Finance Group

Management-ManuelVidal,Founder&CEO

URL-www.premiumfinancegroup.com

Founded-2002

Description-PremiumFinanceGroupworkswithits clientstofinance100%oftheirlifeinsurancepremiums atincrediblylowinterestrates PFGalsoensuresthat clientsalwayshavethebestchanceofmeetingtheir financialobjectives

Goose Insurance Services Inc

Management-PamelaKwiatkowski,Co-Founder&CIO

URL-www.gooseinsurance.com

Founded-2017

Description-Goosesimplifiestheprocessof purchasinginsuranceandmakesiteasierthaneverto findthepropercoverage Italsomakesitsimplefor clientstoresearch,price,andpurchaseaffordable insurancecoverage

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Kevin Steer

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Fin-tech Companies of Strengthening Boston Financial Freedom 10 26|JUNE2023

Bostonhasitalltobeoneofthe greatestcitiesoftheworldas backinthedayvaliant Americanfreedomfightercarvedits nameinthehistorybookswithBoston teaparty.Modern-dayBostonisthe homeofmanyfinancialcompanies knownfortheirenvironmental sustainabilityandinvestment.Inthis article,wewillseehow10such financialcompaniesinbostonwiththeir uniqueideasandservicesmakingit possibleforacustomertohave financialfreedominbusiness.

1.Plastiq

Thecompanysimplymakesbill paymentssmootherandseamless.Itlets customerspaybillsaccordingtotheir convenience.Assometimeswire transferscanbeabitconfusing.Plastiq empowersitscustomerstopayforan iteminawaythat’sbestsuitsthem.The companyallowstheuseofacreditcard forvirtuallyanyexpense.That’swhy smartcardholderstrustPlastiqtogrow theirbusiness.

Duetoitsimpeccablerecordinthe paymentindustry,itgotanArating fromtheBetterBusinessBureau.Over 1,000,000customerstrustthecompany duetoitsbank-gradesecurityand globalpaymentreach.

2.ForwardFinancing

ThecompanyislocatedinBoston’s financialdistrict.Itisanationally recognizedfinancialtechnology companythatdrivesthesmallbusiness forward.Itprovidesfastandflexible workingcapitaltosmallandmediumsizedbusinessesacrosstheUS.The companyusesproprietarytechnology alongwithagroupofbusiness financingexpertstodeliverfunding withspeedandsimplicity Thisallowsa smallbusinessownertogrowand succeed.

Thetalentedpoolsofpeoplein ForwardFinancing,wholovewhat theydo,arefullycommittedtohelping smallbusinessestogrow Their applicationprocessissimpleand secureandmostofthemallit’sfreeto apply

3.VestmarkInc.

Theinnovativewealthtechnology companyhadbeentrustedbybrokers, investmentmanagers,andbanksto improvetheiroperatingmodels.The companyenablesinvestorstobetter theirfinancialwell-being.Vestmark deliversholisticadviceinlinewith investor’sobjectivesthrough technologyanditsservices.

Thecompanymaintainsadiversepool ofpartnerstocomplementourproduct offeringsandimprovethestandardsof business.Thefutureofanyfirm dependsontheservicemodeland Vestmarkwithitsfast-paced, transparentandconvenientservices helpsthemtomaketherightfinancial decisions.

4.KenshoTechnologies

Someoftheleadingfinancial institutionsandcompaniesdepend upontheKensho’sbreakthrough intelligenceproductstobring transparencytocomplexsystems.This hasearnedrecognitionfromtheWorld EconomicForumasoneofthemost innovativeprivatetechnology companiesintheworld.

Thecompanyhaddevelopedasuitefor thebrowserthatusesGooglegrade technologytoallowfinancial professionalstoperformsophisticated multi-conditionanalysis.Thecompany providestheplatformwherequestions canbeaskedlikeGoogleformatand theanswerwillcomeinafullycharted mannerwithinseconds.

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5.Flywire

Itistheworld-leadingpayment platform.Throughitsseamless transactionexperienceandflexible solutionscustomizedforhealthcare, education,travelandmanymore helpingcross-borderanddomestic payment.Thecompanyisthepartner ofchoiceforbankofAmericaasit enablesenhancedaccesstopayments andreceipts.

Flywireprovidesimprovedcollection performancewithconvenientpayment optionstopeople,thatareeconomical andqualityremaining uncompromisinglygood.Thecompany helpsitsclientstoreducecostsand increasecashflowbymaking paymentseasierandaffordable.

6.Midaxo

Thecompanyprideitselfonmaking theclient’sbusinesssuccess.The companyaimstoaddvalueandgo beyondtheexpectationsofclients. Withover30yearsofexperiencein mergersandacquisitionscompany

helpsfirmstosuccessfullyconclude acquisitionandmergers.Withits comprehensiveandintuitivesolutions,the companymakesiteasyfortheclientto decideoncomplexissues.

Midaxovaluesthepeoplewhotakeinitiative andarewillingtoexperimentonthepathof greatness.Itthrivesinanenvironmentthatis high-achievinganditsemployeesworkhard tomaintainthatlevelofstandard.

7.DomeyardLP

Itisahedgefundcompanyrenownedforits highrateoftrading.Foundedbackin2012 byateamofstudentsatMITandHarvard withjust$1000andnowcompanytradesup to$1billioneveryday Thecompanyis dedicatedtoprovidingthelatestandgreatest servicetoitsinvestors.Allofitstrading technologiesaredesignedandcreated locally

DomeyardLPhasinvestedinthenext-gen technologiestofindandsecureopportunities thatmostofthemajorfundmanagersmiss outon.Itdeploysco-locatedserverswith multipleexchangemembershipsthatitowns tomakeasuccessfultrade.

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8.BondLink

Thecompanyconnectsmunicipalbondissuerswith investors.Itprovidesmunicipalbondissuerseasytouse investorrelationwebsites,customizedroad-shows,and investoranalyticstoincreasethesaleofbonds.The companyworkswithclientsandhelpthemsetupan investorrelationsiteinrealquicktimetoreachmore investors.BondLinkusesitsanalyticsandmessagingtool tostrengtheninvestorengagement.

9.LeaseQ

Themarketplaceandfinancetechnologyplatformthat linksbusiness,equipment,andsellers,andfinance companiestomakesellingandfinancingequipmenteasy, fastandeconomical.Thebestthingabouttheplatformis thatitsfree,configurableandcustomizablecloud-based SaaSsolutionwithasuiteon-demandsoftwareanddata solutionsfortheequipmentfinancingindustry LeaseQ onlinemarketplacesignificantlydecreasesthetimeneeded forleasingcommercialequipment.

10.Elsen

Thecompanymanagestheplatformas-a-servicethatletsfinancial institutionsharnesstheirdatatoget fasteraccess,betterinsightandgreater returnoninvestment.Elsen’s nPlatformhasthreeuniqueinnovative toolsthatcanbeatthemarketandsave moneybyoptimizingdata,vendors, andresources.Thecompanyintegrates allthedatasourcesoftheworkflow andallteamsoftheclientontoone singularplatformwithexisting companystructure.Thecompany streamlineprocessesanddrastically reducecostsbysolvinglicense redundancyandmovingworkflows intoaflexiblecloudinfrastructure. Hopethisarticlewillhelpfultoknow moreaboutfinancialcompaniesin Boston.

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RAUL DOMINGUEZ

A Versatile Leader creating a legacy in the Insurance Industry

“Do your job with passion, it may seem trite but the reality is that everything you do with genuine love will pay off.”

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Thebusinessworldtodayiswitnessingariseinthe numberofthoughtleadersandentrepreneurs.These next-genleadersarerevolutionizingnumerous industriesbyintroducingthelatesttechnological innovations.RaulDominguezisonesuchleader who—withhisversatileskillsandmorethan15yearsof experienceintheTelevisionandmediaindustry—hasmade amarkforhimselfasoneoftheeminentleadersinthe region.

Raulstartedhiscareerasafreelancer,whereheusedto organize,promote,advertise,andretailticketsformusic concerts.Gradually,hedevelopedaprofessionasa TelevisionProducerandtechnologist.Hisworkgavehim exposuretotheEuropeanmarketplace,theUSHispanic, andtheLatinAmericanmediainthecentralUSregion. Raulhasextensiveexperienceineverythingrelatedtothe worldoftelevision,digitalmedia,andtechnology.Hewas theCEOofahandfulofcompaniesinthetelevisionand mediadomain.Presently,heisworkingastheChief OperatingOfficerof Veronica’s Insurance

Veronica’sInsurancewasestablishedin2008inNorco,CA, byfounderVeronicaGallardowithanaimtocombatthe challengesfacedbythecommunityintermsofgetting informedandgettingtheinsuranceandtosimplifybuying insurancebyprovidingservicesintherespectivelanguages. ThecompanyoffersCar,home,boat,health,motorcycle, tenant,commercial,andlifeinsurance.Ithascreateda reputationbyprovidingexceptionalcustomersupportand hasgainedthetrustofthe Spanish-speaking populationin theUS.Thecompanyprocessesinsuranceapplications faster,withoutcomplications,andatattractiveprices.

BeingtheCOOofVeronica’sInsurance,Raulhasbeen instrumentalinthecompany’sgrowthoverthelastcouple ofyears.Heisaddictedtofindingwaystoimprove.Heis constantlygrowing,lookingforsolutions,andinnovating.It isabigresponsibilitytoco-pilotahugecompanylike VeronicathathasawidepresenceacrosstheUnitedStates, however,Raulhasbeenuptothetaskandismorethan happytotakeonthechallengescominghisway

MirrorReview’steamrecentlyhadacaptivating conversationwithRaul,inwhichhesharedinsightsabout hisjourneywithVeronicaandthefactorsdrivingVeronica’s unrivaledgrowth.Herearesomeofthesnippetsfromthe conversation.

Coming from a Television and Media background, how did you manage to adapt to the insurance industry?

OneofthebiggestchallengeswhenIfirstcameto Veronica’swascomingfromdirectingtelevisionandradio networkstoaninsurancecompany.Itwassomething different,butIhavealwayslikedthechallenges.Iknew thatIcouldcontributesomethingtotallydifferentand innovative,andIdidso.Inthesetwoyears,wehave quadrupledourofficesinCalifornia.Moreover,Veronicais nowafranchiseavailableineverystateofthecountry.Ican honestlysaythatithasbeenanamazingjourney Thisisan incrediblecompanyandIamveryproudtobeapartofit.

How

do you aid your franchise partners?

WithVeronica’sinsurance,youwillbeopeningabusiness underanestablishedname,sohalftheworkisalreadydone. Moreover,weownabigportfolioofclientsthatexpands everydaythroughouttheUnitedStates.Oneoftheunique advantagesthatweofferourfranchiseesistoinvest millionsofdollarsayearinadvertising,marketing, exclusiveevents,andworkingwithrenownedartists.We alsosponsortheLAFCTeam—thestrongestinCalifornia. Ourfranchiseesbenefitfromabsolutelyeverything.

What are the measures taken by Veronica’s Insurance to improve its customer experience?

WehaveoneofthebestscoresinreviewsonGoogleand Yelp,soIdobelievethatwearedoingthingswell. However,wearecontinuouslyworkingtoimproveour customerexperience. Wediversifythewaywe communicatewiththemtomaketheprocesseseasyand quick.Moreover,inclusionisparamounttous.Werecently addednewagentstotheteam—whoarenotonlybilingual butalsospeaksignlanguage.Wetakeprideinhavingone ofthebestcustomerservices,bots,virtualagents,andabig callcenteralwaysreadyforourcustomers.

What were the impacts of the COVID-19 pandemic on the company?

Thepandemicgaveusanopportunitytoprovethat Veronic’sInsuranceisarecession-proofbusiness.We openedourfirstthreeofficesinFlorida,webeatsalesgoals and2021alreadylookslikeagreatyearaswell.The success,however,wasnoteasy Wehadtotransforminto thenewnormal,protectouremployeesandcustomers, ensuringtheirwell-beingwasthefirstthingwedid.Thus, wewentdigitaltoserveandworkbetter Wefollowan

v
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vextremecleaningregimeinour90+ officesandadheretothesafety standardssetbythestate.

What are your priorities for the upcoming years?

Incorporatingmoretechnologyto speedupourprocessesissomething thatisalwayswithinourpriorities.We alsoemphasizeimproving communicationwithourclients.As mentionedbefore,wehaverecently incorporatedagentswhoarebilingual andthisisonlythebeginning.Weaim tohaveanagentwhospeakssign languageineachoffice.

TheHispanicmarkethaswitnessed enormousgrowthinrecentyearsand theprojectionsfortheupcomingyears makeusconfidentthatweareinthe rightbusiness.Duetoongoingsupport andcontinuedgrowth,ourbusiness modelisnumberoneinthecountry rightnow.2021isbeingayearof enormousgrowth.Wehaveabout10 moreofficesscheduledtoopenin Floridaandweareeagertoexpandasa franchiseinotherstates.

WhybecomeaVeronica’sInsurance Franchise?

· Fast-growingmarket

· Recession-proofindustry

· +120MinWrittenPremium

· AccesstoTopCarrierswith 100%Commissions

· Stepbystepsupportwith expertsinallareas:legal, training,accounting, marketing,etc.

· OwncallcenterinEnglish, Spanish,andevensign language

· +1.5MonNationwideTV networksadsanddigital channelsadvertising

· Technologicalintegrated systemforcalls,leads,and onlinequotes

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10 Insurance Companies in Miami Top

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Lifeisunpredictable.Areyoulookingtomitigate theliferiskandprotectyourfamilyafterdeath? Insurancecouldbethemostprobablewayto manageanykindofrisk.Themotororhomeinsurance policiesprovidefinancialsupportincaseofdamageto yourpropertyarisingoutofanyaccidentalincidents.For examplefire,accidents,human-madeornaturalcalamities, andmore.Thesetop10insurancecompaniesinMiami willprovideyouwithallkindsofinsuranceatyour preferablechoicesandthisblogwilleducateyouabout variousoptionsinMiamiandotherplaces.

1.StateFarm

Founded:1922

Headquarters:Bloomington,IL

TypeofCompany:Private

Revenue:$10+billion(USD)

TheStateFarmworkswithamissiontohelppeople managetherisksofeverydaylife,recoverfromthe unexpected,andrealizetheirdreams.Thecompanyis dedicatedtoservingcustomersandgivingbackworldclassservicetothecommunitiesforthelast100years.It providesyouwithallkindsofinsuranceserviceslike healthandwelfare,appropriateretirementoptions,etc. Communityinvolvement,asupportiveworkenvironment, andinclusionofpeoplefromdifferentethnicity,gender, andraceareoneoftheprominentpoliciesofStateFarms. Hence,itislistedasoneofthetopteninsurance companiesinMiami.

2.E&LInsurance

Founded:1993

Headquarters:Miami,Florida(FL)

TypeofCompany:Private

Revenue:$12+billion(USD)

E&LInsuranceworkswithamissiontoprovide customerswiththemostcomprehensiveinsurance packagethatcaterstotheirlifestyles.Thecompany providesanall-inclusiveservicewithaclient-focused insuranceagencyinMiami.Itdedicatestoproviding individuals,families,andbusinesseswiththehighest

qualityinsurancecoverage.Asawell-establishedlocal insuranceagency,ithasaccesstotop-ratedcarriersacrossthe nation,offeringcustomersthebestratesthroughoutFlorida.

3.

DiscountInsuranceNetwork

Founded:1994

Headquarters:Miami,Florida(FL)

TypeofCompany:Private

Revenue:$14billion(USD)

DiscountInsuranceNetworkisanindependentinsurance agencywithareliablenetworkofpassionateprofessionals whoknowtheever-evolvinginsurancesector Thecompany canmatchtherequirementsofcustomerswithdiscounted ratesandprovidearangeofoptionsandpoliciesthatworkfor them,representingmanyofthetopinsurancecarriersinthe nation;wecanprovideourclientswiththemostcompetitive quotes.Itsinsurancepolicyincludeshomeowner’sinsurance, carandboatinsurance,recreationalvehiclesinsurance,etc.

4.LandCInsuranceProviders

Founded:2012

Headquarters:Naples,Florida(FL)

TypeofCompany:Private

Revenue:$9.2billion(USD)

BeneficiariesofLandCInsuranceProvidersare accomplishedwithdifferentinsuranceserviceslikelife InsuranceorPersonalInsurance,PropertyInsurance,Marine Insurance,andFireInsurancebasedonrisk,type,and hazards.ItprovidesoneofthebestinsuranceratesinFlorida withadequateinsurancepolicieswithautoinsurance, healthcare,commercialinsurance,andmotorcycleinsurance. Itisanumbrellaorganizationunderwhichdifferentbranches takeplaceinFloridaandoneofthemisworkinginMiami.

5.UniverseInsuranceAgency,Inc

Founded:2012

Headquarters:Naples,Florida(FL)

TypeofCompany:Private

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Revenue:$9.2billion(USD)

UniverseInsuranceAgency,Inc.makessureyouare financiallysecureindifficulttimesorreadytofaceany unwantedsurprisesoflifeintermsofsuddenaccidents, diseases,etc.Withthis,yougetoveroneautopolicy;you getanindependentagentwhotailorscoveragetoyouand yourlifestyle.Itensuresoptimalcoverageforyouatagreat price.Manydrivershavealessideaabouttheirauto insurancepolicycovers.UniverseInsuranceAgency,Inc. canhelptoeducateyoutounderstandthetypeofcoverage thatfitsyourneedsandyourbudget.

7.EstrellaInsurance

Founded:1989

Headquarters:Miami,Florida(FL)

TypeofCompany:Public

Revenue:$14billion(USD)

Founded:1989

Headquarters:Miami,Florida(FL)

TypeofCompany:Private

Revenue:$12.2billion(USD)

Managingabusinessandprovidingforafamilyisdifficult. AllNationsInsurancetakescareofthepresentandfuture ofyourfamilybyprovidingyouMiamiBusinessInsurance, WorkersCompensationInsurance,etc.Ithasdevelopedan impeccablereputationwithaproventrackrecordof providinghigh-qualityinsuranceproductsatreasonable prices.Thecompanyfocusesonensuringfamilies, businesses,andorganizationstakecareofthewell-beingof customersthatcomefromknowingabouttheirhealth, families,anddreamsareprotected.

EstrellaInsuranceoffersexcitinginsuranceplansfor buyingcarinsurancetomakeitsimple,easy,andcosteffective.Therightinsurancepolicycoveragecanhelpto protectyouandyourfamily Anaffordableplancanhelp yousavemoneyatthesametime.Thecompanyhas30 differentsmallsub-organizationstomakesureabout yourinsurancetimings.Itoffersservicesindifferent partsoftheUSA,likeFlorida,Arizona,California, Texas,Nevada,andColorado,andaddsmorestatesall thetime.Likewise,Estrellainformsaboutwhatkindof coverageyouwantistheprimarythingyouhavetodo andthentherestwillbetakencareof.

8.BMICompanies

Founded:1973

Headquarters:Miami,Florida(FL)

TypeofCompany:Private

Revenue:$92.0M(USD)

BMICompaniesisalong-standingcompany.It

6.AllNationInsurance
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specializesinlifeandhealthinsurance programsandotherfinancialproductsfor businessesandindividualsinLatinAmerica, Asia,andEurope.BestMeridianInsuranceis theprimarysubsidiaryofacompanythat targetsLatinAmericanupper-income businessprofessionals.Itofferslife,credit, accident,health,andreinsuranceproductsfor differentagegroupsanddifferentincome groupsofpeople.Othersubsidiariesoffer investmentproductsandthird-party administration(TPA)servicestocustomers.

9.UniVistaInsurance

Founded:2006

Headquarters:Miami,Florida(FL)

TypeofCompany:Private

Revenue:$5.3M(USD)

UniVistaInsuranceisasmallinsurance company,anditgivesthebestserviceforall yourinsuranceneedsunderoneroof!It offersaffordableautoinsurance,life insurance,homeinsurance,commercial insurance,andhealthinsuranceinMiami.It isalsoactiveinWestPalmBeach,Tampa, California,Texas,andGeorgia.Itsmissionis tohelpcustomersliveahealthierlife.It providesmemberswithquality,cost-effective plans,andexcellentmemberservicesmaking itoneofthemostsuccessfulinsurance companiesinMiami.Withthehelpofthese facts,youcanidentifyyourneedsand generatebetterandmorepersonalized insurancedecisions.

10.EverestReinsuranceCompany

Founded:1973

Headquarters:Liberty,NJ

TypeofCompany:Public

Revenue:$9.3B(USD)

EverestReinsuranceCompany providesreinsurancetopropertyand casualtyinsuranceclients.The companywasformerlyknownas PrudentialReinsuranceCompanyand changeditsnametoEverest ReinsuranceCompanyintheyearof 1996.Itoperatesasasubsidiaryof EverestReinsuranceHoldingsInc.in Liberty Toempowercustomers,it dedicatesitselftoeducatingthem aboutinsurancestrategiessothatthey canmakeinformeddecisions.Itstrives hardtoprovideclientswithalevelof serviceaboveandbeyondexpectations andoffersinsurancecoverageatan affordableprice.

Whenitcomestochoosingtheright insuranceplan, youmightgetbaffled astherearevariousinsuranceplayers inthemarketofferingplentyofunique plans.Thisblogofthetop10insurance companiesinMiamiinformsyouabout thegoodinsuranceoptionsyouget whilechoosingabetterinsuranceplan. Itwillactasanultimateguidetohelp youfindinsurancethatisaperfectfit foryou.

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40|JUNE2023

Striving To Make The Insurance Process Easier

Sean McCahill

“If you are still in the mindset that insurance is boring or confusing you should try a quote on Clovered. You will be amazed by what we are able to do now with technology and data,”says SeanMcCahill,theVicePresidentof Clovered Thewaveofdigital transformationhasaffectedalmostevery industry,includingthefinancialservices industryandtheinsuranceindustry.The riseinconnectivityhasledtoamassive amountofreal-timedataand transformedtheinsurer'srelationship withthepolicyholdersfromstaticand transactionaltodynamicandinteractive. Followingthis,Cloveredisalteringthe rubricsoftheindustryandspurringthe creationofanewecosystemdriving innovation.Itisavalue-addeddigital serviceproviderthathascreatedan onlineplatformthatenablesusersto receiveaquoteandfullybindapolicy quickly

Cloveredoffersaseamlessexperience, alongwithaccesstoinformative, thoughtfulcontentandtheabilityto intelligentlychooseaninsurancepolicy fromthecomfortandsafetyofone's home.Drivenbyacustomer-centric approach,itnotonlyhelpsusersgetan insurancequote,buttheplatformalso

educatesusersaboutinsuranceand breaksdowninsuranceconceptsinto simplifiedterms.Currently,thisfully automatedquotingengineislivein18 USstatesandislicensedtoplacehome, auto,andfloodinsurancewithover30 carrierappointments.

IntersectionofTechnologyandPeople

Theideaofsellinginsuranceonlinehas beenaroundforawhile;however,the journeyofCloveredbeganin2018.This onlineplatformistheintersectionof technologyandrealpeople.Clovered offersadigitalinsurancetoolthatautopopulatesriskdataandhome information,whicheliminatesthe unnecessaryinquiriesacustomer normallymustcomplete,thus,enhancing theoverallcustomerexperience.This separatesthedigitalinsurancetoolfrom theothercompetitorsinthemarketwhen itcomestoefficiency,speed,andeaseof use.Cloveredprovidesaneasyandallinclusivequotingprocessthatcanbe completedinaboutthreeminutesfrom starttofinish.Seanadds,“We are different than a traditional agency because we put the power of quoting and purchasing insurance in the customers' hands.”

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Cloveredoffersvariousinsurance productsonlineandamongthose,the mostpopularisHomeowners Insurance.AHomeowner’sInsurance Policycoverseverythingfromthe actualstructureofyourhomeandother structuresonyourpropertytoyour personalbelongingsandtheunknown sideoflifethatencompassesyour financialwellbeing.Apartfromthis, theotherinsuranceproductsinclude:

RentersInsurance

Rentersinsurancealsocalled tenantinsurance,offers protectionforpersonal belongings,paysmedicalbills andlegalexpensesifsomeone isinjuredontheproperty. Thiscoveragealsoprovides reimbursementforunexpected livingexpensesifoneis forcedtotemporarilymove outofthehouse.

CondoInsurance

Condominiuminsuranceisa policydesignedtoprotect condoownersfromcovered perilslikehurricanes,theft, fires,andotherincidents.It's deemedanHO6policyandis meanttoprotectseveral thingsinsidethefourwallsof thecondo,alsoknownasa walls-in insurance policy

LandlordInsurance

Landlordinsuranceisapolicy thatprovideshomeinsurance forrentalpropertiesaperson owns,rentsouttoothers,and doesnotlivein.It'salso calledrentalproperty insuranceandinvestment propertyinsurance,andoften thesetermscanbeused interchangeably.

FloodInsurance

Contrarytopopularbelief, standardhomeinsurance policiestypicallydonotcover flooddamage.Cloveredoffers aseparateFloodinsurance policythathelpsprotectthe andbelongingsifdamagedby aflood.

AutoInsurance

Autoinsuranceisapolicythat helpstoprotectdrivers, passengers,andvehiclesthat areinvolvedinanaccident.In manycases,havingsufficient autoinsurancecoverageis requiredbylaw,sopeople shouldbeawareoftheirstate requirements.

AdoptionofTechAdvancements

Therapidtechnicalshiftshavecreated boththreatsandopportunitiesfor industryleadersthatmayappreciate theimpactofdigitalizationinabroad sense.Thesechangescanallowthem tosolvelong-standingproblems, reducecustomerfriction,andtapinto newprofitpools.Clovered'saimhas alwaysbeentoputthecustomerfirst. Theteamensuresthatclientsareatthe forefrontoftheservices,fromspeaking tothecustomeronthephoneor analyzingdatathatwillmakethe platformabetterexperience.“We always make sure the customer experience is at the forefront of any initiative,”assertsSean.

Cloveredislookingforwardto expandingpartnerrelationshipsthat promotetheplatform'saccessibility andaccuratequote-to-bindcapabilities. Furthermore,Seanandhisteamwill focusonmakingtheinsurance shoppingexperiencebetterforthe consumer.“As the insurance industry

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continues to evolve and, more importantly, as consumer behavior evolves, adoption of streamlined, techenabled distribution methods should improve,”concludesSean.

UninterruptedExcellentService

Thepandemichasdrasticallyaffected mostindustriesandperhapsthebiggest effectofthepandemichasbeenonthe financialservicesindustryand insuranceindustry.Manyinsurersare alreadyunderwaytakingthenecessary actionforprotectingthebusinesses, whichhasleftmanyconsumersinthe heaveduringthechallengingtimes. Despitetheoverallimpactonthe insuranceindustry,Cloveredhas managedtoshifttothenewnormal withoutsetback.Beingadigital insuranceagencysincelaunch,itwas easyfortheassociatestowork remotelyalmostinstantly

Besides,theinsurersareencountering afurtherlashingasconsumersand businessescometotermswiththefact thatmostinsurancepoliciesdonot coverpandemics.Nevertheless,with thegoalofprovidinguninterrupted high-qualityservice,Cloveredis committedtoensuringthehealthand safetyofitsworkforceandthe communitieswithinwhichitoperates. Seanasserts,“As we respond to the growing concerns regarding the spread of COVID-19, our goal is to continue operations without interruptions and continue to achieve best-in-class customer service.”

“By combining the ease and efficiency of technology with the warmth and care of real people, we’re changing how people interact with insurance.”
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46|JUNE2023

EasySend

Solving The Paper Ambiguity In Insurance And Banking

Today,customerdata collectionisessentialfor financialenterprisestofuel corebusinessprocesses.However,itis oftenmanagedwithprimitivedigital tools–suchasPDFsorevenpaper documents–thatrequireextensive manualdataentryandprocessing. Thesetraditionalmethodsresultinoutof-controloperationalcosts,higherror rates,andaveragecustomerexperience thatmayresultinlostrevenue opportunities.Today,enterprisesare seekingdigitization;however,coding andmaintainingcustomerdata collectionformsattheenterprise-scale ischallengingforamajorityofIT departments.

Establishedin2016,EasySendisa companythatishelpingenterprises withitsinnovativesolutions. EasySend’svisionistotransformthe waydigitaltransformationismanaged attheenterprise-scalebybuildinga digitalcultureinenterprisesfrom internalprocessestoexternal, customer-focusingones.Thecompany envisionsbeingthego-tosolutionto managedigitaltransformationatscale,

providingfullvisibility,transparency,and optimizationofclient-facedprocessesfor organizations.

SimplifyingtheDigitalCustomer Journey

EasySendisano-codeplatformfor buildingandoptimizingdigitalcustomer journeysininsuranceandfinancial services.Thecompanyisleadingthecharge toadigitalfuturebyhelpingenterprises transformpaperworkandPDFsintodigital journeys,allowingthemtocreatedigital formswithinaclick–withoutasingleline ofcode.Theprimarysolutionsofferedby EasySendinclude,

EasySendforInsurance:

EasySendempowersinsurancecompanies, brokers,andMGAstoreplaceunavoidable paperworkwithdigitalsolutions.The solutioncoversnumerousinsuranceuse casesincludingcaraccidentclaims, customeronboarding,disabilitybenefits, standardinsuranceforms,B2Binsurance onboarding,policyadministration, supplementaldocumentation,petinsurance claims,andmore.

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EasySendforBanking:

Bankscannotavoidpaperwork,ascoreprocessesfromnew accountopeningstoloanapplicationsrequirethecollection ofdataandsignaturesfromcustomers.Today,threeoutof fouroftheworld’slargestbankspledgethemselvestosome formofcustomerexperiencetransformationand EasySend’sbankingsolutionishelpingsuchbanks minimizetheneedforpaperwork.Thesolutioncoversany usecaseacrossseveralbusinesslinesincluding—digital mortgage,customeronboarding,lending,compliance paperwork,COVID-19governmentassistance,merchant onboarding,andmore.

Companiesusingthesesolutionsgainfullvisibilityinto theircustomers’workflowactivitiesandbehaviors. Moreover,theycanidentifywheretheircustomersdropped outofworkflowssothattheycanoptimizetheirform completionrates,driverevenuegrowth,andenhance customerexperienceandsatisfactionrates.

InnovationandDigitalTransformationLeader

AlltheoperationsatthecompanyarehelmedbyTal Daskal,CEOandCo-FounderatEasySend).Heisanexpert inallaspectsrelatedtodigitaltransformationininsurance andbankingandisapassionateadvocatefortheparadigm shifttowardsno-codeapplicationdevelopmentinthe financialsector.Duringtheinitialstagesofhiscareer,while workingatoneofthelargestinsurancecompaniesinIsrael, Talnoticedtheextentoftheproblemthatpaperworkand manualprocessescreateininsurance.Tocombatthis,he, alongwithCo-Founders,OmerShiraziandEranShirazi, inceptedEasySendin2016.

Withinfewyearssinceitsinception,EasySendhasseen unprecedentedgrowth.Thecompanyhastransformedfrom abootstrappedstartuptoathrivingcompanywithover70 employeesinthreecountries.Moreover,ithasgainedover 90%marketshareinIsraelandhaslaunchedgo-to-market strategiesinNorthAmerica,UK,andDACHregions.

ApproachingtheNewNormal

Theincreasingimportanceofdigitaltransformationwas furtherhighlightedduringtheCOVID-19pandemic.The demandforsecure,efficient,andeasytousedigital processeshasbeenonarisesincethepandemicoutbreak.

Regardlessoftheindustry,enterprisesaremovingtowards amoredigitalfutureandseekingdigitalsolutionproviders.

EasySendishelpingorganizationscreateadigitalcultureat scaleinrecordtimeandatafractionofacost.The companyhasmanagedtothriveintheseunprecedented times.Particularly,thephenomenonofremoteworking confrontednumerouschallengesfororganizations. EasySend,however,wasswifttoadapttothechanged remoteworkingstyle.

BroadeningtheirVerticals

Afterachievinga90%marketshareintheIsraelifinancial servicesmarket,EasySendisfocusingonactiveexpansions intheUnitedStates,EMEA,andAPAC.Thecompanyaims toexpanditsfootprinttoincludeverticalssuchas, government,telecom,medicine,andmore.Ithasalso plannedtostrengthenthefourlayersofitssolution including,

Build–ano-codeplatformforbuildingdigitaljourneys

Optimize–data-richdashboards,insights,andanalyticsto bringvisibilityandimproveconversionrateandcustomer experience

Integrate–seamlesslyintegratedatafromanydatabase, system,app,orthird-partyservice

Manage–enableeasyandefficientremotemanagementof digitaljourneysthroughavarietyoftools,includingcobrowsing,auto-reminders,agentportal,bulk-sender,chats, e-Signature,andmore.

DigitalTransformationTrendstoLookOut

Asdigitalbecomesthenewnormal,Talhaspredictedsome digitaltransformationtrendsthatwillbepivotalinthe insuranceindustry.Oneprominenttrendincludesno-code developmentinenterpriseIT.Normalizationofno-codeor low-codedevelopmentinenterpriseITisoneofthemost pronouncedtrendsforthefuture.No-codetoolsalready becameanormintheSMBsegment.Enterprises,however, forthemostpart,relyontraditionaldevelopmentprojects. Thesetoolsowetheirgrowingpopularity,astheycansolve majorissuesfacingITteams,amplifyoverstretchedinternal resources,reducebacklogs,andimproveproductivity

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Enterprises, especially those in the insurance and financial services industries, have come to realize that the best way to gain a lasting advantage over their competitors-during COVID-19 and routine times - is to optimize their customer experience solutions

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