Telephone / Email Support
Help / Support Videos
Web-based tech Support
Tekla Webinars
Version Update Trainings
Networking - TIUM
Version Upgrades
User Feedback
Onsite Support
Extranet
Free India Specific customization
A BRIEF OUTLOOK ON DEDICATED DEVELOPMENT WORK FOR INDIAN COMPANIES (Will be available to all 2012 AMC customers) Tekla India is committed to its customers to keep Tekla Structures software up-todate with ever changing user & project requirements. Tekla’s Annual Maintenance Contract 2012 provides various support services. Tekla’s customers have harnessed these benefits in terms of effective software use, productivity gains & delivering better quality output . A.
NEW CUSTOM COMPONENTS:
s A new set of commonly used custom components like Built-up section Connections, General Steel components, PEB components, and Cast-in-place (RCC) Custom Components has been added to the component library, which will further automate modelling
Built-up Section Connections
General Steel Custom Components
PEB Custom Components
Cast-in-place (RCC) Custom Components
B.
NEW EXTENSION TOOLS:
Utilizing the Tekla Open API, Tekla India has developed extensions to work in conjunction with Tekla Structures. These tools add additional functionalities to Tekla Structures.
A BUILT-UP SECTION CONVERTER This tool Facilitates smooth and easy interface between Tekla and STAAD.Pro for models containing Built-up sections. This converts user-defined profiles into equivalent plated sections or a combination of plates + rolled sections and vice versa. Thus, it facilitates complete data transfer between both the software, allowing smooth integration from designer to detailer.
A GRATING MODELLING TOOL Tekla Creates grating panels of standard or user defined sizes within a picked polygon boundary.
A FIRM FOLDER SETUP TOOL By using this tool, you can create a firm folder (project specific settings) at desired location along with a desktop shortcut. You can specify Tekla Structures version, environment, role & license type.
A POLAR BOLT ARRAY TOOL This tool creates bolts in radial direction, with options to define number of copies at angular intervals.
A PROJECT GRID MARK TOOL This tool allows user to add predefined “structure number” to the grid labels. This is developed exclusively to facilitate process & plant industry customers.
To know more on the local development work done by Tekla India , Visit our Website.
C.
KEY DEVELOPMENTS IN UPCOMING TEKLA STRUCTURES VERSION !
A NEW WAY TO CREATE MODEL TEMPLATE This functionality facilitates easier and faster way to set up your own model templates. You can select files like catalogs, model sub folders, drawing and report templates from the model folder that need to be included in the model template.
A DIRECT MANIPULATION OF OBJECTS This tool allows easier manipulation of part geometry . This handles modifications of parts with more than two handles like polybeams, slabs, rebar, and rebar groups.
A DRAWING PREVIEW a quick look at any drawing without actually opening the drawing.
A DRAGGING DIMENSION MARKS You can now freely drag Dimension text to avoid overlapping of dimensions and marks.
A NEW COMPONENTS & TOOLS
Take
D.
AND MUCH MORE ......
A MODEL TEMPLATES Segment specific model templates, which act as a guide for new projects. Model Template has: • • •
ommonly used saved settings /attributes. C elevant components applied in the model as an example. R User can explore all possible tools & techniques within Tekla Structures for that specific segment type.
A REPORTS •
•
Model checking : Get access to readily available model checking reports addressing a variety of issues faced during different project stages . These reports instantly show up issues related to project standards and other specifications well in advance, thus reducing drawing revisions. STAAD.Pro Interface : Reports, which will help in easy import of STAAD.Pro model to Tekla Structures.
A HALF CUT ’ I’ PROFILES IN CATALOGUE Half cut ’ I’ section profiles are now available under separate branch in Profile catalogue. These profiles take care of weight and area related issues in BOM and reports.
A HELP / SUPPORT VIDEOS Tekla India support team will regularly post new videos on specific features to reduce learning time & get acquainted with new tools/features instantly & implement in your ongoing projects.
A TEKLA INDIA SUPPORT CENTRE
NEW
The dedicated support centre on Tekla Extranet will be the place for Indian users to find quick tips, localization items, share ideas related to technical issues.
What does an annual maintenance package contains ? Tekla sales and support teams know customers on maintenance by name, and customers know them, whether by online contact or face-to-face. The local support team is supported by a global team that works in close connection with product development. A TELEPHONE / EMAIL SUPPORT Tekla users can email Tekla India support team when they have any query. Tekla India dedicated Helpdesk provides instant solution to your queries via online means like telephonic call, email, online chat, or videos. In urgent cases, onsite support visit will be provided to resolve the issues.
A WEB-BASED TECHNICAL SUPPORT Web-based technical support / training will be provided to resolve any technical issues.
A SOFTWARE UPGRADES Customer feedback plays an important role in Tekla’s product development. These instant updates can make a substantial difference in your day-to-day productivity, leading to increased efficiency and higher ROI. All users with a valid Annual Maintenance Contract are entitled to new updates without additional charge.
A TEKLA USER ASSISTANCE We are continuously on the lookout to find the best possible testers from all customer segments in order to keep developing the software in the right direction. There are several benefits to the testers in this, too. By user feedback program , you can: • •
I nfluence the development of Tekla Structures, et a head start with the new version ahead of your competitors or G
• • • • • •
subcontractors, Stay at the forefront of technology, Find out more about Open API, Understand the new features better, Start using the new version in real projects with confidence, Foresee functions that might be useful in the future, and Benefit from the new version as soon as it is released, to increase your business productivity.
A NETWORKING Tekla India organises a Tekla India User Meet annually. All users holding a valid software Annual Maintenance Contract are invited to join annual local Tekla India User Meet. By participating in these meetings, you will receive valuable information on the latest developments as well as get an opportunity to discuss regional requirements and issues related to the software or industry. Tekla events are a key opportunity to discuss Tekla Structures software with specialists and product developers as well as to learn from other users.
A TEKLA EXTRANET
The Extranet is an extra internet site developed for you, which is only accessible to those on maintenance. It has been designed to provide an effective global area in which we can distribute the latest information, upgrades, plug-ins and version downloads etc. Only customers on maintenance are allowed access to the Tekla Extranet, an abundant user community that offers a wide range of support and material, including version releases, a start-up checklist, self-learning videos, release notes and top new features, product
A FREE VERSION UPDATE TRAININGS Customers can gain a basic understanding of the working of new features / tools introduced in latest version of Tekla Structures. Version update trainings are offered free of cost at customer’s place or at Tekla offices. These trainings are targeted to the actual and practical applications of the new tools on projects by Tekla trainer. Thus you as a customer ensure that your Tekla users are able to handle the competition in the marketplace through this kind of training initiatives & are making a true and definitive commitment to your company’s future growth and success.
A ONSITE CONSULTATION/SUPPORT Tekla Support person will visit your office half-yearly to discuss any technical queries & share knowledge with Tekla users.
A TEKLA WEBINARS Tekla releases a series of Global & Local webinars on the use of Tekla Structures software. The purpose of these live events is to demonstrate how Tekla Structures can help you increase productivity in construction projects and ultimately accelerate your business.
YOUR SOFTWARE AMC RENEWAL WILL BE DUE ON 1ST JANUARY 2012
Renew your Annual Maintenance Contract to protect your software investment. It ensures uninterrupted access to vital technical support and product upgrades—features that can make a real difference to your bottom line.
Tekla India Pvt Ltd. Hot Line No : 022 61387777 Email : TeklaStructures.Sales.IN@tekla.com a www.tekla.com
Merry Christmas & Happy New Year from Tekla India! We are happy to help you
Customer Care teklaStructures.Sales.IN@tekla.com Corporate Office: Unit no-112-115,Building no-2 Millenium Business Park, Sector-1 Mahape, Navi Mumbai-400710, India Phone: +91 22 6138 7777 E mail: info.india@tekla.com Website: www,tekla.com
Branch: #43,1st Floor,2nd Stage, BHCS Layout,Vijaynagar 2nd Stage, Near Chandra Layout BMTC Depot Banglore 560 040, Karnataka,India Phone: 91 80 65461546
Branch: 1507 Chiranjiv Tower, 43 Nehru Place, New Delhi - 110 019, India. Phone: 91 91 11 4107 6096