M ission Chamber of Commerce
connect • influence • prosper
Business Excellence Awards
Calling ALL businesses!! It’s that time of year where we want to start recognizing the wealth of businesses in our neighborhood that have highlighted innovation, exceptional customer care, support our local community or that entrepreneurial spirit. All you need to qualify: Operate a business in Mission BC and receive one nomination in any of the following categories: THE BIG BANG – An established business that continues to have a strong presence by developing or creating new business programs, platforms and opportunities while continuing to be a contributor to the local community. The 2014 winner - Prospera Credit Union, a financial education institution providing a full range of financial services delivered by an enthusiastic group of dedicated and highly educated staff. The business has evolved from a basic deposit and lending institution with a desire to meet expressed needs of its members to one that is now focused on providing personalized financial education to each of its members. To do this they employee a group of educated professionals, in all aspects of loans, mortgages, financial planning and insurance. POWER OF SMALL - An emerging or existing innovative small business that exemplifies entrepreneurial spirit and vision with new products, services or process. The 2014 winner - English Tarts Baking & Co. - a 20- seat tea room (restaurant) on First Ave in downtown Mission. Ruth Janes and Beth Lane are partners in this business that make simple yet sophisticated meals, traditional British style baking and a selection of teas and coffee. They also provide catering services and fill special orders for customers. Their business venture began with a small stall at the Mission City Farmers Market where
they sold baked goods. Their success there evolved into a thriving teashop in the heart of downtown Mission. LOCAL FOCUS - A business with significant local focus in their enterprise; be it through manufacturing product locally, or retailing/utilizing products and/or services produced locally and community involvement. The 2014 winner - What’s On! Mission - a magazine dedicated to providing a platform for individuals, organizations, and businesses in Mission to get their message out to the public in a professional, accessible, and inclusive way. All events that are submitted that are in Mission and open to the public are included in the What's On! Mission Events Calendar for FREE! CUSTOMER FIRST - A business that demonstrates special consideration for their customers; ongoing employee training and
a high level of understanding and commitment to service excellence. The hallmark of this award is to offer a friendly, honest, innovative, approachable customer service on a consistent basis. The 2014 winner - Prominence Nails located on 1st Avenue. They offer several different services for customers such as manicures, gel nails, acrylic nails and uniquely designed tips and full nail designs done by professional nail technicians. There are three comfortable massage chairs where clients can sit and relax for pedicures. There are also waxing services available. Prominence Nails is continually growing because of the high quality of work and customer service that keeps their clients fiercely loyal. COMMUNITY BUILDER - A nonprofit, club or organization that is active in the local community by making a positive difference, involving active collaboration and engage-
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ment with others beyond who they serve. The 2014 winner - Mission Adopt A Block - a non-profit organization administering an anti-litter program in the community since 1994. Over the past 20 years, they have grown into a multi-faceted program that encourages citizens of Mission to participate in a pro-active approach to keeping Mission clean through street adoptions, group cleanups, special events and education programs. Mission Adopt-A-Block Executive Director, Kristin Parsons advised that “Since winning the 2014 Business Excellence Community Builder Award, Mission Adopt-a-Block has seen an increase in exposure to the work that we do with more businesses recognizing the value we bring to the community. We have seen increasing interest from local groups looking for ways to collaborate together and find solutions to the litter and illegal dumping issues that plaque our community. Overall, this award has helped us to honour the hard work of all our amazing volunteers, to be recognized as a strong leader working hard to bring change to the community.” So get those highly valued customers to tell us why they keep coming back. For your business the nomination process is simple, you can hand in completed copies of the form to the Chamber office or e mail them to admin@ missionchamber.bc.ca, or just direct them to our website at www.MissionChamber.bc.ca where they can complete the form on line at “Nominate Me”. Winners will be announced at the “Business Excellence Awards Cocktail Party” to be held on Thursday June 11th, 2015 – Save the date! For further information or to arrange a package delivery contact Allison Jack at 604 826 6914 or e mail: admin@missionchamber.bc.ca Nominations are open until April 30, 2015. 3 unique businesses in one location.
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2014 BOARD OF DIRECTORS
BusinessTRACK February 2015 Presidents Report
Cal Crawford
Sean Melia
VICE PRESIDENT
TREASURER PAST PRESIDENT
Dustin Hughes
Heather Schular
DIRECTOR
DIRECTOR
Kristin Parsons
Dave Sawatzky DIRECTOR
DIRECTOR
It is with great anticipation that I really look forward to another “growing season” whether it be flowers, crops, businesses or as individuals. There are a great many reasons to celebrate the past year at the Chamber and to project forward in anticipation of an improving economic environment. To say goodbye to some staff and to welcome others in and to give them our full support. Mission Regional Chamber of Commerce is a hub that can connect you to resources on the north side of the Fraser Valley. We want businesses to thrive in Mission. Through connections, support and advocacy, we work to grow businesses in the region. Do you know that 70 percent of our member businesses have 5 employees or loss? Membership numbers in the Chamber are stable and while some business has moved on an equal number are coming in. The value the Chamber
adds to and for business is growing along with the membership. Nominate Me launched last week for the 2015 Business Excellence Awards. Nominate a business who continues to innovate, has a local focus, makes a difference to our community and give their customers exceptional service. Don’t forget the nominations are open to ALL businesses not just chamber members. We have a strong foundation at the Chamber which is complemented by a Board with a passion for Mission and its business community. We are moving into the election of board members in March. I would encourage and welcome any member to join with the Board as it continues to develop programs for the benefit of all businesses in Mission. Contact me directly to learn more about how you can serve the business community in Mission while guiding your Chamber of Commerce. Ann Harper PRESIDENT
Andrea Walker
Satti Grewal
DIRECTOR
MDBA LIAISON
Tony Luck
Pam Alexis
DOM LIAISON
DIRECTOR
Allan Main LIAISON, C.F.N.F.
Mission Regional Chamber of Commerce (MRCC)
AGM Mark March 19, 2015 in the calendar and join us for our Annual General Meeting, to elect new members to the Board of Directors and to get a roundup of the last year. The Board of Directors serves as the elected policy body for the Mission Regional Chamber of Commerce and is responsible for approving the annual programs of work and supporting the
ANNUAL GENERAL MEETING
budget, overseeing committees and for directing the general activities of the organization. Director positions are a two year commitment with an opportunity to move into the Executive after one year. To be nominated you must be a current member of the Mission Regional Chamber of Commerce and be in good standing. Attendance to monthly board meetings
held on the first Thursday of each month is required, along with a further commitment of no more than 5 hours a month to help with Chamber business. If you would like further information or to nominate someone for this position or volunteer yourself, please contact the Chamber of Commerce at execdir@missionchamber.bc.ca for a nomination form.
Looking? Listing? CALL TODAY! When you know the local real estate market like I do, sales happen faster.
A Move Ahead
Cal Crawford Over 30 years experience 604-854-0392 103-32471 Lougheed Hwy. Mission |
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Email: calinmission@hotmail.com
BusinessTRACK
CHAMBER COMING EVENTS
UPCOMING EVENTS Feb 19
CHAMBER LUNCHEON
Place: Rockwell’s Chapel Room Time: 11:30am - 1pm Price: $20 members $25 non members In partnership with the Business Professional Women’s Club of Mission Speaker: Laura Patrick (Founder and Owner of Kids Physio Group)
Mar 6
MLA’S BUDGET DEBRIEF
What’s On! Mission publisher Cory Cassel outside The Stage at the old Bellevue Hotel in Mission where he will be producing everything from theme parties to drag queen shows. Cassel is the 2014 recipient of the Mission Chamber’s Local Focus Award..
PHOTO: ALAN BAILWARD
Spotlight on Excellence: Cassel’s passion for building community built on foundation of publishing, entertainment Rick Rake
CLICK MEDIA WORKS
Cory Cassel’s passion is building community. Through his work as publisher of What’s On! Mission Magazine, principal at Cory Cassel Productions, and events manager for The Stage at the old Bellevue Hotel, he always offers the public something different and exciting. Cassel, recognized for the local impact of his glossy and online event, entertainment and leisure magazine, is the Mission Regional Chamber of Commerce 2014 Local Focus Business Excellence Award recipient. Cassel became publisher of the five-year-old publication in September 2013.
“To win the award gave me a feeling of validation. I finally felt like I was actually a business person. My nominations before came when I was an employee at Mission Community Services and the Bank of Montreal,” he said. “The magazine is a success because we worked very hard at creating buy-in in the community. We started out by reaching out to the non-profits, giving them a platform to get their message out. We did that by sponsoring space in the magazine, not by giving it away.” Now Cassel’s database includes some 200 people who make things happen in Mission.
But Cassel isn’t resting on his laurels. He relocated to Mission, plans to expand his magazine into two other communities and wants to build a publication for the LGBT community. An invitation by The Stage and Mission Springs owners Brock Rodgers and Ken Brookes for him to bring new life to the events-only venue is seen by Cassel as a golden opportunity. Look for murder mysteries, drag queen shows, and theme parties like you’ve never seen before: www.WhatsOnMission.ca.
Mission Regional Chamber of Commerce Board Room Time: 3pm - 4pm Free Join MLA's Marc Dalton and Simon Gibson as they run through a debrief of the budget and what it means for you. This will be your opportunity to voice your opinion and get answers in this Q&A style session.
Mar 19 – Save the date! CHAMBER AGM
Join us for the year’s round up, covering financials and election of new members to the Board of Directors.
Apr 15 – Save the date! 8TH ANNUAL FRASER VALLEY CHAMBERS OF COMMERCE BUSINESS SHOWCASE.
A great opportunity to promote your business and extend your network across the Fraser Valley.
Jun 11 – Save the date! BUSINESS EXCELLENCE AWARDS Watch this space for details.
Scan this QR code with your smart phone to see details on our website
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Info@MissionChamber.bc.ca
“Membership has its benefits!” Admin@MissionChamber.bc.ca
2 014 CHAMBER T EA M
BusinessTRACK
Allison Jack Visitor Services
Clare Seeley Member Services
Also, your centre for Mission & BC Tourist Information To u r i s m M i s s i o n , B r i t i s h C o l u m b i a C a n a d a
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Calling all home based businesses! This month sees the Mission Chamber of Commerce and Business Professional Women of Mission join forces, for a great two for the price of one for networking event! Join us along with guest speaker Laura Patrick (owner of Kids Physio Group) as she outlines how she crossed the chasm in her career; taking a leap of faith by following her passion and building Kids Physio Group. She will share how she navigated the journey into life as an entrepreneur, developed a vision and culture that could be replicated across multiple locations, opened three clinics in four years, and became a wife and mother along the way!
Join us on February 19 at 11:30 am in Rockwell’s Chapel Room. $20.00 for members (MRCC or BPW) and $25.00 for non-members
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YOUR CHAMBER @ WORK
BusinessTRACK
Member Benefit: FIRST DATA First Data is a leader in the electronic payment processing industry and offers merchant service solutions to enable businesses reach more customers by offering a fast and secure payment processing solution, with a wide selection of devices. The BC Chamber has partnered with First Data to provide our members with exclusive low rates on merchant services, credit and debit card transactions and products tailored to suit your business needs. Offering a suite of products that includes Ecommerce, Wired & Wireless Terminals, First Data Mobile PayTM. Gift Cards Solutions, and TeleCheck® Electronic Cheque Acceptance, you can build a package to suit your business now and as it grows. Preferred Chamber Pricing base as follows: Visa .................................................................................................................... 1.55% Mastercard ......................................................................................................... 1.60% Discover ............................................................................................................. 1.60% Card Brand ......................................................................................................... 0.12% NQA .................................................................................................................... 0.25% Interac Debit ............................................................................................ $0.05/transaction Monthly account Fee .........................................................$5.00 (additional processing fees may apply) For more information or to see if this benefit is for you, contact your Chamber Representative Allison Jack at admin@missionchamber.bc.ca
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BusinessTRACK
Are You Practicing Business Excellence? Business Excellence is not just about winning awards. It might be nice to have the recognition and the award on the wall, but business excellence is also a process to make your company perform better - to be more profitable. There are lots of models for Business Excellence, with flow diagrams and self assessment questionnaires, which might seem a bit theoretical and academic for the small business owner, but thinking about business excellence can be a useful approach to improve how your company actually does business. Some of the areas the excellence models make you think about are leadership, planning, your process management, staff, the customer experience, and
your supplier/partner focus. Think about it, are you practicing business excellence? The models are designed to help you ask the right questions, but they rely on the business owner to figure out how to be excellent. Changing how a business operates is not an easy process, but you should always be thinking about other ways to work, and thinking about whether they improve any part of the model. Next time you do business with a company that seems to get business excellence right think about the parts of the model they have mastered. Business excellence is actually an old concept that started in the industrial revolution when a growing manufacturing sector needed to
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ensure standardization and quality control. It has evolved into a business performance model that any business can use. The EFQM model defines business excellence as; “The relentless pursuit of continuous improvement in both an organization’s results and the way in which they are achieved” It does sound a bit excessive, but it also works. And good luck to all you potential business excellence nominees. Written by Allan Main – Community Futures Development Corporation North Fraser.