Volume 6 • Number 3
MISSION CHAMBER OF COMMERCE
June 2010
Customer Service
Marketing Strategy or Business Strategy: It’s Just Good Business Recently the Chamber received the following email: Thanks again from RYLA 2010, Ted Adlem did a great job with the pizzas and at a great price. I must tell you that I spent a lot of time shopping in Mission for various supplies, and it was such a great experience. The service everywhere was outstanding; London Drugs gave us a huge discount on the group photos; Save on Foods let me use the manager’s discount card; the ESSO station opened the gas pump for me after 10 p.m. to make sure I had gas for my return to Zajac Ranch; the small restaurants were great for lunch; and finally the dollar store had most of the craft supplies I needed at a great price. I really felt taken care of by the small town merchants. The Mission Communities in Bloom Society did a great job of feeding our RYLA group, and the homemade sausages were fantastic. Thanks to all of you for your support and thinking “Small Town” Thanks, Ray Paquet
‘Small Town’ service set these businesses apart
Going that extra mile made all the difference as to how this group perceived Mission, what was available here, and what they will tell others about their experience. It was all based on sound customer service. Differentiation in the market place is what sets any business apart from its competitors. Customer service is the most efficient and cost effective tool that any business can use to increase customer loyalty without eroding margins. Studies show that business models that have built in a customer service plan fair better in economic fluctuations,
and maintain customer base even when challenged within their market sector; for example, small retailers and large volume discount stores. Customer service is not the complaint department or strictly for retailers. It is understood that across all sectors a proactive approach that engages the customer and builds on the customer relationship creates long-term sales capacity, and aids in problem solving when issues occur. Basic proactive examples can include a positive problem solving receptionist or a userfriendly web platform.
Five tips for pro-active customer service are: • Answer your phone well • Don’t make promises unless you WILL keep them. • Listen to your customers. • Deal with complaints in a timely way. • Be helpful – even if there’s no immediate profit in it. Some of the benefits for small business are the ability for ownership to maintain ‘touches’ with customers and react to their needs. Alex Lordrin, owner of Wisteria Dry Cleaners, noticed that his repeat customers often
where in a hurry, and that the items to be cleaned were generally consistent. He implemented a drop bag service that is digitally encoded so his frequent customers can drop and run with a threeday turn around. “Not only does this help me recognize my loyal customers,” Alex explains, “but it lets them know I value their time a n d t h e y appreciate it. I have noticed that those who use this service have increased their usage over time.” Continued on page 3
Page 2 • June 2010
Mission Regional Chamber of Commerce 34033 Lougheed Hwy Mission, BC V2V 5X8 Phone: 604-826-6914 Fax: 604-826-5916 www.missionchamber.bc.ca
2010 Board of Directors President Helen Secco Past President Sean Melia 1st Vice-President Martin Steenblok 2nd Vice-President Jo-anne Chadwick Secretary/Treasurer Tony LaPointe Directors 2010 Todd Bugge Cal Crawford Phil Hope Ted Adlem Kelly Vaille Elyssa Lockhart Chuck Vander Byl District of Mission Mayor James Atebe Community Futures Oleene Herman Mission Downtown Business Association Tammi Klassen Staff Michelle Favero Manager Angel Elias Member Services Allison Jack Tourism Coordinator
mission chamber connection
Customer Service: What does it mean to you? I recently asked my best friend what comes to mind when she hears those words. This is her response: “How do you know a good dentist from a bad dentist?” I pondered, was it a trick question? She said, “You don’t.” (Whew!) She knew instantly that I was puzzled by her answer. Until you’ve had the dental experience, you still won’t know. She being a former certified dental hygienist and now a customer service representative for an international company, I thought I had better keep listening. Where was she going with this. She went on to explain: Is it the dental work? How can you tell? Most people can’t. So it must be the dentist (chair-side manner) and his/ her staff, how you are treated and how you feel when you leave. And if the service doesn’t meet your expectations – out you go faster than the noisy drill – and you won’t return. Simple as that. Once we got past that, then the barrage of questions: Can customer service be taught, or is it an attitude/ mindset? If it’s a mindset can it be changed? Is it generational? Are manners and customer service the same thing? Who teaches you? Is it your parents? First employer? Why does it come so naturally for some and so hard for others? We continued our conversation in agreement: (that’s why she’s my best friend!) Customer service isn’t just for those people working in
Fast Fact
by helen secco
the tourism and hospitality industries, it surrounds all of us. It means displaying manners, “Thank you and please,” being courteous to other people, acknowledging their presence, returning phone calls and responding to emails, eye contact and respect. AND it’s not just a oneway street: from provider to customer, the customers should treat service personnel with the same respect and manners as well. She gives another dentist example: most people hate going to the dentist, and really it’s mainly due to fear of being hurt, and that fear can come out in different ways – being rude is just one way. I explained to her that most of my re-orders come via email, and that form of service is just as important as inperson and over the phone. One of the changes I’ve recently made is to thank and acknowledge my customer’s orders when they come in, (ie: “got it, thank you!) and in most cases I don’t expect a reply. Except from Debbie, I always get a ‘you are welcome’ back – it makes me
smile! It was quick, easy and made us both feel acknowledged, and appreciated. As a former instructor for the 1985 SuperHost program (now called World Host), I know that the fundamental skills of customer service can be taught, such as how to communicate more effectively and efficiently, the value of an anticipatory service approach, how to say no graciously, and creative thinking in challenging situations. As for why some people are so good and others not so – we just didn’t have the answer. Our conclusion was that it’s very personal and individual. Some of us want service recognition and acknowledgement and others don’t care. And we did agree: “Always treat people the way you want to be treated.” It most definitely has an impact on your bottom line! I just wanted to give a special thank you to Sandra Currie from Cedar Ridge Golf Course. Last month, Sandra made a difficult decision to step down as Secretary/ Treasurer and Tourism Committee Chair for the Mission Regional Chamber of Commerce. The golf course is doing exceptionally well and her time and attention is required there. We are pleased to announce that Tony LaPointe, Executive Director for Mission Community Services was appointed by the Board as the new Secretary/Treasurer and Joanne Chadwick of Fraser River Safari as Tourism Chair.
Every house built in Mission equals 2.5 man years of employment, which equates to significant financial prosperity for the whole community.
mission chamber connection
June 2010 • Page 3
Customer complaints? Stay calm, and remember it’s not personal
Continued from page 1 Carol Hamilton, Manager of Envision Financial (winner of the 2008 Business Excellence Customer Experience Award) understands how important it is in a competitive market to “go the extra mile” for their customers. “This sector is well served in Mission. Knowing our members, their needs, and where they are in their financial life is extremely important,” Carol maintains. “Our staff makes a point of identifying members, and we reward staff monthly for going ‘above & beyond.’ We strive to deliver ‘World Class’ service to our members and they have come to expect it.” 2009 Customer Experience winners, Oasis Spa & Retreat, have created a similar staff model. However, they expanded on this by creating a reward program for customers who can earn additional spa services for loyalty. This has helped expand their customer base and the extent of customer stays.
Understandably, most customer service is reactive. Reagan Yeadon, Manager of Cantalk Wireless, is often on the frontline of customer complaints about wireless service or charges. “Though we are not the service providers, we strive to resolve customer problems as quickly as possible by being the bridge between the two.” She relates a story about a customer who complained about service and wanted to cancel his phone and service. She went out to the customer’s location that evening with several phones to see which had the best reception in his area. She fixed the problem; he maintained his service, and continues to be a loyal customer who ended up purchasing phones for all of his staff through Cantalk. Active listening is often the best, but hardest, tool to use during the customer
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complaint process. Additionally, businesses should consider the following when reacting to the customer complaint: • Stay Calm and remember it’s not personal. • Apologize & Empathize. • Resolve their problem, not yours. • Follow-up. • Learn from mistakes. Do you have a customer service story to tell? Let the Chamber know what you are doing to meet your customers’ needs. Email manager@missionchamber. bc.ca. Stories and ideas will be posted on the Chamber web page under member’s news. For more information on creating a customer service plan and training programs for your staff contact Michelle Favero at the Chamber offices 604.826.6914.
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“Promoting Business and Tourism Development in Mission” INFORMATION AVAILABLE • Mission Community Profile • Commercial and Industrial Property Inventory • Business Opportunities • Resource Library 34033 LOUGHEED HWY., MISSION, BC V2V 5X8 Tel. 604.820.3789 • Fax. 604.820.6738 • Toll Free 1.866.814.1222 Email: edc@mission.ca • www.mission.ca
Page 4 • June 2010
mission chamber connection
Chamber of Commerce Committee News Look for the Chamber meeting schedule on the Mission Chamber public Google Calendar. Contact Chamber staff if you are interested in participating. Events Committee, Todd Bugge, Chair What a great event the Golf Tournament was, even the sun came out for a beautiful day on the greens. Thank you to LTS Leaderboard for making us all feel like the Golden Bear. We look forward to seeing you all next year at Cedar Ridge. Don’t forget to get your nominations in for the Business Excellence Awards. The Events Committee meets at 8am every second Tuesday of the month. Please contact Michelle Favero, manager@missionchamber.bc.ca to join. Todd Bugge
Membership Committee, Martin Steenblok, Chair The Membership Committee looks forward in bringing some informative speakers this fall, and some great business after business events. If you are interested in participating in the Membership Committee contact Angel Elias, member_services@missionchamber.bc.ca. The Committee meets at 8am on the last Wednesday of every month in the Chamber Boardroom. Martin Steenblok
Tourism Committee, Jo-Anne Chadwick, Chair The season is upon us and visits are picking up. This summer when you are looking for something to do come down to the Visitor’s Centre. Mission has the perfect summer adventure waiting for you, so why not let the knowledgeable staff help you discover it? Open seven days a week 9am-5pm. Over the summer the Committee is looking at how to collaborate with the Stave Rec Plan, as well as continue to work on the tactics of the Community Tourism Plan. If you are interested in joining the committee and finding out how tourism can benefit your business, contact Allison Jack at 604-826-6914 or by email at tourism_services@missionchamber.bc.ca. Meetings are held the second Thursday of every month in the Chamber Boardroom.
Sandra Currie
Government Affairs, Elyssa Lockhart, Chair Over the last two months the Government Affairs Committee has reviewed the resolutions of the BC Chamber. Changes that were suggested were brought forward by President H. Secco on your behalf at the BC Chamber AGM and passed. We are presently discussing the BC electoral reform recommendations; the Metro Solid Waste Plan and CPP reform proposals. If you are interested in joining the Committee and finding out more about these issues, contact Michelle at the Chamber 604.826.6914. The Government Affairs Committee Elyssa Lockhart meets at 11:45am the last Monday of every month in the Chamber Board Room.
Go to www.missionchamber.bc.ca to get all your news and information on business in Mission
Did you know? Randy Hawes, MLA (Abbotsford-Mission)
T: 604.820.6203 • F: 604.820.6211 randy.hawes.mla@leg.bc.ca www.randyhawesmla.bc.ca
Your MLA’s office can help you with: • Provincial government related issues • Certification of copies of important documents • Arranging congratulatory messages • Providing information on government programs Shared Constituency Office 33058 First Ave. Mission V2V 1G3
Marc Dalton, MLA (Maple Ridge-Mission)
T: 604.820.6203 • F: 604.820.6211 marc.dalton.mla@leg.bc.ca www.marcdaltonmla.bc.ca
mission chamber connection
June 2010 • Page 5
Chamber News
58th BC Chamber AGM
Business leaders representing Chambers of Commerce from across BC gathered in Vancouver May 27-29th for the BC Chamber of Commerce Annual General Meeting & Conference to approve the policy agenda for the coming year and to elect the new Board of Directors. The AGM included many high level speakers, such as John Furlong and the Honorable Stockwell Day. Mission Chamber President Helen Secco took advantage of all opportunities to talk to the Premier and Ministers about Mission and the opportunities and challenges the business community face. Policy sessions were successful in passing several resolutions that will be lobbied for on members’ behalf. Look to the website for further information on the new resolutions passed, how they will benefit members, and how the Mission Chamber President Helen Secco addresses the BC Chamber AGM delegates during policy discussion sessions. Chamber will advocate for them.
The BC Chamber of Commerce is pleased to announce the following Board for 2010/2011. Chair – Mike Watson, North Vancouver Immediate Past Chair – David M. Bodnar, Surrey Directors – James Barlow, Abbotsford; Rod Cox, Terrace; Helen Dutch, Vancouver; Jackie Frederick, Penticton; Brant Hasanen, Kamloops; John Juricic, Victoria; Maureen Kirkbride, Vancouver; Dan McLaren, Prince George; Kerry Rakuson, Nelson; Justin Rigsby, Campbell River; John Turner, Fort St. John
The Consumer’s Viewpoint When I go to a business, I only expect a few things from the staff. I expect to be treated with the same level of respect that I show them, and to leave satisfied. The worst feeling is when neither of these expectations is met. I’ve visited businesses where the customer service exceeds my expectations by going above and beyond to ensure total customer satisfaction; like the optometrist office that I go into maybe once a year. They remember my name every time, and acknowledge me as I come in the
By R. Cheema door. It sounds silly, but that is why I go back even though I could get my glasses cheaper elsewhere. The other day I was in a local business when I was faced with the problem of bad customer service. The cashier refused to acknowledge an issue I had with my purchase, or to call the manager to help me. Instead, she asked that I contact their 1-800 number about my issue. I don’t mind speaking with customer service representatives on the phone; the only thing that baffled me was the fact that
the cashier’s nametag said ‘customer service representative’ on it! I read somewhere that a customer who has a negative experience shares the story a minimum of 10 times (I certainly have). With Twitter and Facebook, I notice my friends sharing it across all their connections. I can only imagine how many times the story is then shared. But I wonder how many people know about my optometrist? I can’t remember if I ever mentioned it to anyone before. Word of mouth is a powerful tool.
Randy Kamp mp pRoudly SeRving the people of miSSion Constituency Office: 22720 Lougheed Hwy, Maple Ridge, BC V2X 2V6 1-888-255-8140 • Email: randy@randykamp.com • www.randykamp.com
Page 6 • June 2010
mission chamber connection
Chamber golf Tournament 2010 at mission golf and country club The rain held off and the sun came out for a beautiful afternoon on the links. The sold out tournament was a great day of networking, fun and some stiff competition. Over $800 was raised in the Silent Auction for the Mission Business Legacy Endowment Fund, a bursary for a Mission graduate. Steve Fanning of Country 107.1 brought the day to an entertaining end while prizes were awarded. Rick Cook (Genstar Developments) won the Putting Contest sponsored by Pete’s Place Pizza – a dinner for four at a choice of Vancouver restaurants. Sean La Forest (Boston Pizza) won the Chipping Contest sponsored by Save-On-Foods, succeeding twice to win. Laura Buckle (Aldergrove Credit Union) and Mayor James Atebe won the Closest to the Pin contest sponsored by Steve Sharpe. Vanna Gala (Goody To Shoes) and Calvin Adams (Tim Hortons) achieved the longest drives. The Longest Drives contest was sponsored by Fraser Valley Building Supplies.
Winner of the least improved team went to the foursome of BDC and the Kummels, In the end, the winners of this year’s Chamber Golf Tournament were Country 107.1, a threesome comprised of Scott Railey, Mike Hellinger and Dave Sheldon (Abbotsford Heat).
Ted Adlem and Ron Noon get set to tee off.
Tournament sponsors from Mission Springs Brewing Co. pause for photo moment.
As the old saying goes, a bad day on the golf course is better than a good day in the office… not that we’re suggesting this trio was having a bad day.
It feels as good as… Getting a smile from a friendly face
When you open the door to any Prospera Credit Union and Insurance, you’ll be greeted with a smile from friendly and experienced staff in a relaxing atmosphere. We are committed to making every one of your visits a great one, and look forward to seeing you.
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mission chamber connection
June 2010 • Page 7
Thank you to our many sponsors Mission Springs Brewing Company Meier & Company Insurance Agencies Mission Best Western Hemlock Resort Chances Boardwalk Casino Aldergrove Credit Union Country 107.1 Ann Senae Steve Sharpe Save-On Foods Boston Pizza Super 8 Wayco Flooring Envision Credit Union Fraser Valley Buildinig Supplies Raydar Autobody STS Guiding Landmark Realty Leskun & Sons Accounting Dennis W. Clarke Mission Community Foundation Tim Hortons Scotia Bank
And the tournament winner was the threesome from Country 107.1, seen here with Events Chair Todd Bugge.
Thank you to our volunteers: Kelly Vaille, Cedar Shake & Shingle Bureau Jo-Anne Chadwick, Fraser River Safari Cory Cassel, BMO Jamie Gauvin, BMO Alison Noon, Pete’s Place Pizza Gail Finnison, Bowman Services Eva Brett, Scotia Bank Chris Calverly, Scotia Bank Gail Hanslo
We Believe In Local Business We want to ensure your business thrives in the current economic environment. Whether you’re just starting up or expanding and need free advice, or if you need capital to stabilize your business, contact our Business Consultant or our Business Analyst.
Growing communities one idea at a time 32386 Fletcher Avenue Mission, B.C. Ph: 604-826-6252 Fax: 604-826-0052 info@northfraser.org www.northfraser.org
Blake Houdima, Genstar Developments makes critical putt for his team.
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Page 8 • June 2010
mission chamber connection
Are you ready for Redi-BC? The Rural Economic Diversification Initiative of BC (REDI-BC) is a joint venture between Western Economic Diversification (WD) and Community Futures British Columbia, to encourage economic diversification in rural communities. From October 1, 2008 to March 31, 2012, Community Futures British Columbia will provide $3 million in funding for projects submitted by its 34 affiliated Community Futures locations. All projects funded by REDI-BC will promote long-term community economic sustainability, encourage resiliency in the face of change, and improve broad economic conditions, such as: 1. Technology Commercialization Turning an entrepreneurial idea into a viable business success.
All project proposals in our community are written and submitted by the Community Futures North Fraser office. Our office is responsible for administering the REDI-BC funds and ensuring that the project proceeds effectively. It is our goal to ensure that all potention in international business develop- tial community projects which fall into ment, or encouraging investment attrac- any of the example categories, are given tion. the opportunity for success through the REDI-BC program. 3. Business Productivity For more information contact info@ and Competitiveness northfraser.org and look for our insert in Enhancing labour force attraction, this newsletter. adoption or adaptation of technology to improve productivity, cluster development, improving access to information, or shared equipment/services through a business incubator-type project.
Projects must be a minimum total cost of $100,000, and must demonstrate that at least 40% of the funding is com2. Trade and Investment Improving international competitive- ing from sources other than REDI-BC. ness, strengthening trade and economic REDI-BC’s contribution will not exceed corridors, enhancing SME participa- $200,000 for any one project.
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mission chamber connection
June 2010 • Page 9
Government News European Trade The EU and Canada are currently in negotiations for a ground-breaking Comprehensive Economic and Trade Agreement (CETA) that could boost Canada’s economy by $13 billion per year. The Italian Chamber of Commerce in Canada – West, as part of a year-long project partially funded by the European Commission, will organize a series of activities that promote public knowledge and understanding of the EU within the business communities of the Western
Provinces of Canada, and promote dialogue and debate around the proposed Comprehensive Economic and Trade Agreement (CETA), with the goal of collecting feedback and support from the business community regarding CETA. For more information about the project, you can visit the dedicated website : www.eu-canada.com. Along with documents regarding CETA and a series of reports, market research, presentations and data on some of the most relevant economic sectors
for the two economies, interested parties can access a survey to leave feedback on the CETA negotiations. The Italian Chamber of Commerce will organize seminars in each of the Western Provinces in partnership with Chambers of Commerce, business groups and with Provincial governments and institutions to provide a forum for debate and dialogue in order to identify the key issues and opportunities represented by CETA. For more seminar information go to www.iccbc.com.
Kylie Eady - Recipient of the Mission Chamber Business Legacy Bursary Heritage Park student Kylie Eady has lived in Mission since October of grade 1. A straight A student with an artistic flair, Kylie will be entering the University of Victoria’s Fine Arts program in September. She will look to the UVic campus for
inspiration with her artistic photography as she studies portraiture. She hopes to open her own studio after completing her degree. Kylie is seen here with Chamber President Helen Secco during the presentation of her bursary.
Mission Community Services Society identifies and responds to the needs of individuals, families and the community.
Full Service Mortgage and Real Estate Brokerage
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Mission Community Services responded to the needs of more than 3,000 people last year. This year, the number of children, youth, adults, seniors, and families who need our help will increase.
Please give generously.
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“helping people… changing lives”
Page 10 • June 2010
mission chamber connection
Make sure that your Office Administration keeps up with you! By Cindy Waters Can more than one person in your office find needed files and records? Do some processes have to wait until a certain person is in the office, or can they be figured out by anyone because the procedure is logical, transparent, or comes with instructions? Are you wasting valuable sales time working through your own administrative process? With employee summer vacations coming up, now might be a good time to take a close look at something that probably hasn’t been reviewed in years, maybe even since your business started. With the multitude of details involved in running and growing a business, many companies overlook the need to do three things: Set-up or revamp administrative systems that function efficiently and effectively; Cross-train staff to ensure that more than one person knows and understands the system and paper trail; and Periodically audit systems to ensure compliance and effectiveness. Taking the time to refine your office administration increases efficiency, saving money and boosting morale, which is an easy winwin. More importantly it gives you, the owner, time to do what you’re good at, growing your company. Fortune 500 companies know that during economic lows refocusing your administrative process will enable customer growth as the market shifts. Stay productive and be ready to move forward as the market shifts up!
The 2011 Visitor Guide Over 10,000 distibuted #1 choice selected by Visitors
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mission chamber connection
June 2010 • Page 11
Welcome To Our New Members Healthgate Inc
Unit 10, 11737 236 Street Maple Ridge BC T. 778-240-8025 E. caroline@simplifiedbusiness.ca
Trenton Loewen 36546 Auguston Parkway Abbotsford BC V3G 3L6 T. 604-855-0625
Abbotsford Heat
Mission Minor Lacrosse
Jennifer Lago 34698 Dann Ave Mission BC T. 604-820-1558 A Community Minor Sports Association administering the local lacrosse teams from age 5 years to 16 years old.
Lyle’s Bobcat & Excavating Services
Lyle Stewart 8641 Shook Road Mission BC T. 604-302-2232 E. lylesbobcat@yahoo.ca
Simplified Business Solutions
Vanni De Bartalol 100 33800 King Road Abbotsford BC T. 604-743-5067 E. vdebartolo@abbotsfordheat.com
Abbotsford Entertainment & Sports Centre
Chris Laurie 100 33800 King Road Abbotsford BC T. 604-743-5021 E. claurie@abbotsfordcentre.ca
Tech Corner boost your profile
Many potential clients examine where they want to spend their money, and look for business’ involvement with community and non-profits. An easy way to increase your exposure as a community contributor is by adding a Community Involvement hyperlink to your website. A recommended website to link to is www.infomission.ca, Mission’s resource for non-profit programs,
Valley Vinyl
Larry & Nadine Duh 10327 Cooper Road Box 51 Deroche BC T. 604-807-6157 E. duh3140@shaw.ca
vol ntee ing What’s Missing?
Caroline LePage
“U R”
Membership has its benefits!
If you are interested in connecting with the Mission Business Community, wanting to add your business voice to lobby government, or needing to find ways of improving what you do, join the Mission Regional Chamber of Commerce. Over 450 members with which to network, advocate and learn. Contact Angel Elias, Membership Coordinator, 604.826.6914
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MARK YOUR CALENDAR Upcoming Chamber events can be found on our Mission Chamber Events Google Calendar.
Thursday September 16th Chamber Luncheon: YXX (Abbotsford Airport) Time: 11:30am-1pm Location: Rockwell’s Chapel Room Details: More than just cargo, YXX talks about the opportunities with growth of the Abbotsford International Airport. Thursday September 23rd Business after Business: Kermode Wines Time: 5pm-7pm Location: 8457 River Road South Details: Come sample and enjoy world renowned wild berry wines and ports picked in your backyard. Friday October 8th Business after Business: Zajac Ranch Time: 5pm - 7pm Location: Zajac Ranch Burma Road Details: Park at the Powerhouse and be bussed to this fabulous facility in the Stave Lake Interpretive Forest. Check out all the improvements made with community help.
Friday October 22nd Business Excellence Awards Time: 5pm – 11:30 pm Location: Ballroom, Mission Best Western Details: Register Now! Join the Chamber in celebrating the best Mission business has to offer. Reserve your table for the gala by contacting Angel 604.826.6914 Tuesday November 2nd Fraser Valley Fall Business Showcase & Mixer Time: 2:30pm - 7pm Location: Langley Events Centre Details: Visit over 400 booths and network with over 1,000 Chamber members from Surrey to Chilliwack, Pitt Meadows to Mission at this annual trade show. Register your table today!
For more information about any of these events, or to RSVP, please visit: www.missionchamber.bc.ca
Meadowridge is an independent, university preparatory, IB World School offering students from Junior Kindergarten to Grade 12 the opportunity for a well rounded education. With a 100% post secondary acceptance rate, we offer students a range of opportunities in athletics, the arts, and community service, while providing a variety of field trip and international travel options. Busing options are available for Mission area families! Join us for a student guided tour every Friday school is in session, 9am-11am.
Meadowridge School Learning to Live Well, with Others and for Others, in a Just Community
Admissions: (604) 476-3040 E-mail: admissions@meadowridge.bc.ca
Main: (604) 467-4444 www.meadowridge.bc.ca