TAKING YOUR ORGANIZATION TO THE NEXT LEVEL WITH TIME AND ATTENDANCE
FROM A LEADER IN WORKFORCE MANAGEMENT SOLUTIONS
www.mitcsoftware.com
TAKING YOUR ORGANIZATION TO THE NEXT LEVEL WITH TIME AND ATTENDANCE
INTRODUCTION Best practice discussions often focus on preferred methods of managing an organization. They often provide a useful guide to making choices. However, with time and attendance it is important to go further and explore how time and attendance can help your service organization ascend to the next level. Many service organizations often unknowingly stifle the full adoption of time and attendance solutions. Obvious deficiencies
“Tracking hours worked by job is very important in organizations where customers are charged for services carried out at that location.”
in efficiency, accuracy and compliance drive many decisions to invest in time and attendance, but too often implementations stop there. It is almost as if the collective relief of eliminating the costs of paper timesheets, or replacing an ineffective time and attendance system leads service organizations to assume they have been 100 percent successful. In reality, perhaps only 60 percent of the full advantages of automating time and attendance may have been realized.
Technology alone cannot deliver all the desired results. Technology will speed up processes, help the organization to move forward and address basic needs such as streamlining the payroll process and achieving tighter control of payroll-related costs. However, advancing towards excellence is not possible when the processes, people and approaches stay operationally the same. The organization “paves the cow path”, meaning the
The likelihood of a partial implementation is increased
cows still walk the same way to the barn, but now they use a
by the busy schedules of the executives involved and the
better path than a dirt track. Everything looks and feels better.
preponderance of payroll-related staff and concerns with the initial phases of the implementation. While progress has undoubtedly been made, full utilization may not have been achieved, and the maximum return on investment continues to elude the organization.
COMMON ACHIEVEMENTS OF IMPLEMENTING MITC TIME AND ATTENDANCE Elimination of paper timesheets Minimize manual payroll entries Consistent delivery of accurate payroll Reduced payroll-related costs of 1–3% Overtime reductions of 20–50% Using no-show alerts to protect service levels
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TAKING YOUR ORGANIZATION TO THE NEXT LEVEL WITH TIME AND ATTENDANCE
VARYING EFFECTIVENESS OF TIME AND ATTENDANCE IMPLEMENTATIONS Significant Contribution MITC Technology, people and processes are fully integrated.
Improved Operational Effectiveness Use MITC to measure job, departmental, manager and organizational effectiveness. Advanced scheduling used to optimize workforce usage.
Collaboration Engage employees in organizational objectives through voicemail, HR alerts and improve service with no-show alters, check calls and self-service where appropriate. Compliance Payroll calculation 100 percent automated, accurate payroll consistently delivered, speedy results for audits and requests. Base Imperfection Use MITC to eliminate the costs of paper-based or ineffective systems. Achieving basic payroll cost savings and reducing data entry with payroll integration.
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COMMON MISSED OPPORTUNITIES Integrating HR alerts to improve communication
Using Selection Criteria to customize reports
Using telephone timekeeping voicemail to deliver service-
Implementing eNofity for improve communication with
related information to employees
managers and staff
Using self-service to engage employees
Using MITC Payroll to save money on payroll related costs
Implementing check awake calls at 24/7 locations
Using MITC to track salaried staff
Integrating advanced scheduling to optimize workforce
Streamlining PTO request process for staff and managers
usage and minimize overtime by making scheduling visable for staff
time
Delivering automated alerts to managers related to key operational issues Using
Labor
Maintaining updated budget to monitor for variance in real
Management
Verifying ID to prevent buddy punching Maintaining updated CID numbers to catch punches from
reporting
and
MyCEO
bar graphs to measure organizational, department and manager effectiveness
undesignated devices Using Employee Awards for incentive programs
Using time and attendance data for billing where appropriate Using time and attendance to track client attendance Using reports to track “frequent offenders” of missing punches
ABOUT MITC MITC provides modular workforce management solutions and services to support all the needs of service organizations — time and attendance, advanced employee scheduling, service documentation, payroll rules and reporting engine, workforce analytics, payroll and billing integration, and more. For 25 years, MITC has grown to serve over 1,500 organizations (with anywhere form 5 to 10,000 employees) in the USA, the UK , Africa, Australia, Canada, Ireland and New Zealand. They have selected MITC to help control costs, save time, improve productivity and ensure compliance.
Visit www.mitcsoftware.com to learn more.
WWW.MITCSOFTWARE.COM
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