WHY MANAGING SERVICE ORDERS IS IMPORTANT TO BUILDING SERVICE & CLEANING CONTRACTORS
FROM A LEADER IN WORKFORCE MANAGEMENT SOLUTIONS
www.mitcsoftware.com
WHY MANAGING SERVICE ORDERS IS IMPORTANT TO BUILDING SERVICE AND CLEANING CONTRACTORS
INTRODUCTION In any business, there is a cost associated with doing or not doing something. The best run businesses try to balance the risks, costs, and benefits of any system and make the best decision. Building Service and Cleaning Contractors face many unique challenges when it comes to servicing their customers and managing their single largest controllable expense — labor. Employees or subcontractors often work at multiple jobs for multiple customers. Contracts include different types of services such as routine daily service, recurring periodic services, and special one-time service requests. These tasks may be performed by different employees or subcontractors. Building service and cleaning contractors can be required to provide up to four types of work.
1. Deliver basic cleaning services on a daily or routine basis 2. Provide special services on an agreed schedule (weekly, monthly, quarterly) 3. Provide special services based on an individual request or in an emergency 4. Inspect facilities on an agreed timetable and rectify any deficiencies
“Building Service & Cleaning Contractors face many unique challenges when it comes to servicing their customers and managing their single largest controllable expense — labor.” waste time, effort, and resources in the process. They simply
If building service and cleaning contractors don’t have a central
can’t provide the real-time insight managers need to take
system for tracking services, it’s difficult to understand exactly
action on workforce-related challenges and influence results
how budgets are used or services are provided.
immediately - or at least before they impact the contractor’s
When a mission is as important as customer service, it’s critical
service quality reputation, revenues or budget.
to find ways to manage these challenges, control costs, track
Without a consistent and reliable way to manage work orders,
billing, and deliver quality services. Attempting this mission
building service and cleaning contractors are hard-pressed
with resources that are already strained can be difficult,
to control labor costs, improve productivity, track billing
especially if building service and cleaning contractors rely
accurately, and expand their mission and the services that are
on manual processes or disparate systems to manage their
important to their customers.
workforce. Not only are these systems prone to error, but they
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WHY MANAGING SERVICE ORDERS IS IMPORTANT TO BUILDING SERVICE AND CLEANING CONTRACTORS Building service and cleaning contractors are always pressed
Extra profits come from extra sales, but unless the work is on
for time. They may be spread too thin due to sudden surges
track, on budget and billed, building service and cleaning
in workloads or internal problems, and worry about missing
contractors can end up literally giving away their profits.
something.
Contractors have many opportunities to boost sales and profits,
Relying on manual processes or disparate generic systems to
but it is also challenging to schedule, track, and bill these tasks.
manage work orders contributes to this problem. With even the best of intentions and motives, it is all too easy to forget an important customer while chasing solutions for“squeaky wheels.” In the absence of a central system for tracking services, building service and cleaning contractors are at risk of: Suboptimal profitability Inconsistent delivery of services Missed or late billing Weak contract retention Being forced to provide discounts or rebates Inability to prioritize tasks Wasting time Lost manager productivity Unprofessional appearance Lack of the visibility needed to identify what needs to be done and costs Unpredictable liabilities
“Extra profits come from extra sales, but unless the work is on track, on budget and billed, building service and cleaning contractors can end up literally giving away their profits.”
Compliance failure with contracts or regulations
BENEFITS Track recurring, periodic, inspection, and special work
Prompt managers automatically by email or text message regarding upcoming work orders or equipment service requirements
Track billable and non-billable tasks
Allow supervisors and customers to submit service requests online
Ensure contract terms are executed
Provide supervisors with internet access from their mobile devices to create, modify, or complete service requests
Bill extra work in a timely manner
Generate email or text message alerts automatically in the event that a work order or equipment service is missed
Ensure equipment is maintained according to schedule
Transform work orders into actionable information. Help senior management understand the revenue opportunities and costs associated with each contract
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WORK ORDER MANAGEMENT THAT WORKS FOR BUILDING SERVICE AND CLEANING CONTRACTORS
BUILDING SERVICE AND CLEANING CONTRACTORS CAN LEVERAGE MOBILE TECHNOLOGY TO THEIR ADVANTAGE
MITC helps building service and cleaning contractors solve
Most building service and
these challenges with comprehensive workforce management
cleaning contractors have
solutions. By automating key processes such as time and
equipped their managers
attendance, scheduling, billing, and service documentation,
with
building service and cleaning contractors can improve control
often their use is limited to
of labor costs, reduce payroll cost inflation, streamline billing
email and voicemail.
processes, and increase profitability.
MITC
smartphones,
Managers
but
Mobile
Building service and cleaning contractors can achieve
Work Center is designed to suit the way managers naturally
many significant benefits with a comprehensive work order
communicate in today’s fast-paced world, but with features
management solution from MITC.
that are designed for building service and cleaning contractors.
MITC has helped building service and cleaning contractors of all sizes improve the way they manage their workforce to ensure that cost-effective quality services are being delivered. MITC solutions help improve workforce productivity, control
Time and attendance, schedules, personnel, training, work orders, and equipment records can all be managed from a tablet or smartphone device such as Android™, iPhone®, BlackBerry®, or iPad®.
labor costs, and minimize compliance risks. Building service and
MITC’s web-enabled applications are hosted on the customer’s
cleaning contractors can manage their workforce confidently
server or by MITC Cloud.
and focus more of their time, energy, and limited resources on having quality interactions with clients. Building service and cleaning contractors are discovering that with the help of MITC solutions, workforce management doesn’t have to be so difficult.
Over 1,500 customers with 5 to 10,000 employees have selected MITC to help control payroll costs, save time and improve competitiveness. MITC can help building service and cleaning contractors increase profits and operate efficiently.
ABOUT MITC MITC provides modular workforce management solutions and services to support all the needs of contractors — time and attendance, advanced employee scheduling, inspections, payroll rules and reporting engine, workforce analytics, payroll and billing integration, and more. For 25 years, MITC has grown to serve over 1,500 organizations (with anywhere form 5 to 10,000 employees) in the USA, the UK , Africa, Australia, Canada, Ireland and New Zealand. They have selected MITC to help control costs, save time, improve productivity and ensure compliance.
Visit www.mitcsoftware.com to learn more.
WWW.MITCSOFTWARE.COM
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