JULY-SEPTEMBER 2015 | VOLUME VII | ISSUE III
Dear junctionites, The festive season is upon us and along with it, a slight nip in the air, signalling the onset of a transient winter in this part of the country where mjunction is headquartered. The social implication and impact of a festival, to my mind, often far outweighs its religious aspect and I believe these are great opportunities for bonhomie, celebration, the family getting together and a spirit of goodwill. Existing as we are in the B2B e-commerce space when there is much ado about B2C specifically e-retail and travel, I would like to dwell a little upon our line of business. A leading economic daily of the country recently said that the businessto-business market, which stands at $300 billion today, is estimated to grow to $700 billion by 2020. However, the e-commerce part of the business is still at a nascent stage, primarily driven by companies dealing in industrial goods, and would not exceed an estimated $1.5 billion as opposed to $5-6 billion of the B2C e-commerce segment. They have said mjunction is the category leader in the B2B e-commerce segment, and this is where I would like to add that we have had the advantage of being one of the pioneers in this space and if we have to take advantage of the huge market that awaits us, we have to move swiftly to make use of the huge digital wave sweeping the country, backed by the Digital India and Make in India initiatives. As things stand today, the B2C segment is more visible because everyone is a consumer. However, their target group is not a captive audience and I believe that sooner rather than later, B2C e-commerce players will realise the vast opportunities and scope of the B2B space, and also the fact that it is profitable. It is then that they will also slowly come into the B2B space too. Till then, the fact that they are spending so widely on advertising can only benefit us as they are promoting the use of e-commerce, which is primarily transactions on
From the MD the Internet. For us, this is the right time to build and capitalise on the visibility that e-commerce is getting, thanks to such spends. I also believe that the future of B2B e-commerce lies not in simply e-transactions but in application of digital technologies. And that is what mjunction is striving for. To give an example, our business unit straightline, which is into loyalty programmes and corporate gifting, has gone one step further to provide channel improvement solutions through data analytics and mobility. Backed by robust back-end data analysis and behavioural tracking, our loyalty and gifting programmes now begin with programme design but no longer end in merchandise fulfilment. Rather, with the help of Analytics, they are able to provide to our clients in real time the performance of their distribution channel so that corrective action may be taken. As also opportunities spotted and taken advantage of on the fly. This is just an example of how technologies
can be applied to our businesses to create value. Needless to say, digital technologies also include a digital marketing strategy, which reaches out effectively to the audience it seeks to address. Social media is a powerful tool and very effective for the B2B segment. Identifying our stakeholders is crucial and equally crucial is to devise effective ways and means to reach out to them. The fact is that awareness will play a key role in the growth of the B2B e-commerce segment. People from the industry have to step forward and see how e-commerce can affect their supply chains and distribution networks. What is also required is the support of the government, mainly because the government, especially in India, is a major player in the B2B segment. Apart from being owners, they are also regulators and sometimes also the customers. So, the role of the government becomes an important cog in the wheel in the case of B2B e-commerce as opposed to B2C. I also want to talk about the downturn in the steel markets, and I have heard apprehensions from several quarters regarding how this might affect our company. I want to quell all such fears as over the years, we have become an extremely diversified company which operates in several other sectors. Thus, we are not dependent on steel only for our growth. As a matter of fact, other new services in new verticals now account for four-fifths of our revenue. That insulates us effectively from the bearish phase the steel market is going through. I wish all of you and your families a happy and peaceful festive season. Regards,
WHAT’S INSIDE Knowledge sharing sessions...2 | India coal story at Canada conference...3 | MD chairs national AGM of MSSI...4 | MD article in Financial Express...5 | MD article in Times of India...6 | financejunction holds channel finance distributors’ meet...7 | Interactive session @ mj...8 | Client Speak...9 | Knowledge Management and Innoverse awards...10 | Know Your Junctionite...11 | Escape to the seas...12 | Wedding Bells...13 | New mjunction offices...14 | The newborns...15 | ejunction : Power to Empower...16