Memphis has Momentum by City of Memphis

Table of Animal Services

• • • • • • Page 3

Business Diversity & Compliance

• • • • • • Page 5

Engineering

• • • • • • Page 7

Fire Services

• • • • • • Page 8

General Services

• • • • • • Page 10

Housing & Community Development

• • • • • • Page 11

Human Resources

• • • • • • Page 15

Information Services

• • • • • • Page 17

Libraries

• • • • • • Page 21

Parks & Neighborhoods

• • • • • • Page 24

Performance Management

• • • • • • Page 29

Police Services

• • • • • • Page 30

Public Works

• • • • • • Page 34

Memphis & Shelby County Planning & Development

• • • • • • Page 37

Fellow Memphians, Everywhere I go—whether it’s to speak at a luncheon, neighborhood event, or a trip to the grocery store—I am constantly talking about the momentum we are feeling. With nearly $15 billion in recent, current, and planned development and nearly 18,000 more Memphians employed since 2016, the statement that “Memphis has Momentum” is undeniable. As we move into the new year, I am filled with optimism and excitement for the future of our City and an even brighter 2019. As I stated earlier, Memphis has momentum, but we still have much work to do. I look forward to working with each and every one of our citizens to continue this progress in the future. Sincerely,

Jim Strickland, Mayor

Mayor’s Achievements •

Launched City funding of Pre-Kindergarten, allowing the community to provide universal, needs-based Pre-K for the first time.

•

Continuing the long-term work of rebuilding MPD with our first net annual gain of officers in seven years. Made summer and spring break camps free at all community centers introduced staffed summer play at parks, and continued the increase in library program attendance.

•

• • • • •

• •

•

Increased youth summer jobs to 1,500 – the second increase since the mayor took office. Increased street paving funds to roughly double of our spending just four years ago. Secured the return of the COGIC Holy Convocation. Continued work on strategies to attract and retain jobs. Since taking office in 2016, 18,000 more Memphians are working and the unemployment rate is 4.3 percent. Earned state approval for major developments, such as a youth sports complex at the Fairgrounds, Convention Center renovation and hotel, and the Riverfront – all without using general fund dollars. Doubled City spending with minority and women-owned businesses from 12 percent to 24 percent, since 2016. Led citywide commemoration of Dr. Martin Luther King Jr. 50 years after his assassination - including formal recognition of the 1968 sanitation workers and the dedication of I AM A MAN Plaza and the MLK Reflection Park. Three balanced budgets, no tax increase and upgraded Bond Ratings to AA.

Animal Services Increasing Public Adoptions by 10% MAS hosts regular adoption promotions and also applied for grant funding to make an overall adoption fee decrease to make adoption fees more accessible to the public.

Improving Save Rate MAS has improved our save rate from 41 percent to 82 percent. The save rate indicates the percentage of animals with live outcomes. This means they leave the shelter alive, either as an adoption, transfer to rescue group or other shelter, return-toowner, or other alternative placement.

Urgent List/Stray and Available Lists MAS improved communications with nonprofit rescue partners, by creating a daily email system that provides up-to-date information about what pets came to MAS the day before and what pets are at-risk of euthanasia.

Reducing Euthanasia MAS has eliminated the practice of euthanizing pets based on a time limit, and hasnâ&#x20AC;&#x2122;t had to euthanize for space in the categories of cats in over two years, and small dogs and puppies in over a year. MAS has worked toward that goal, reducing euthanasia related to both time and space by 85 percent. Thanks to increased outreach to nonprofit rescue partners and increased public adoptions, the number of puppies that die or are euthanized in our care has been reduced by 91 percent over the last three years. Our robust kitten foster program and rescue outreach has led to a 76 percent reduction in euthanized kittens.

Owner Surrender Prevention MAS launched an owner surrender prevention program to keep pets in loving homes and help families who believe their only option is to surrender to the shelter. MAS connects them with resources to help owners keep their pets. This program has led to a 37 percent decrease in owner surrenders over three years.

Providing Heartworm Treatment Approximately half of all adult dogs who come to MAS test positive for heartworm disease. MAS received grant funds to provide treatment for heartworm-positive dogs that are adopted by the public. This reduces the burden on citizens to have to pay for medical care for dogs they adopt.

Expanded and Streamlined Adoption Hours MASâ&#x20AC;&#x2122;s hours were fragmented and confusing for citizens. Without adding additional staff, MAS streamlined operational hours to be easier to remember and added additional hours to make it easier for citizens to adopt or reclaim their pet. Improved Facility Using donated funds and existing space, MAS has increased the number of outdoor play and visiting areas for dogs from three yards to nine yards. MAS also replaced our laminate cat condos with portalized Shoreline cat condos and placed an awning over the intake door to provide shade and shelter for citizens waiting outside to surrender pets. Improved Medical Care for Pets, Both Wellness/Preventative and Treatment MAS increased the wellness services dogs and cats receive at intake to improve herd health and reduce incidence of infectious diseases. MAS also improved diagnostic testing ability as well as anesthetic protocol for surgeries. Improved Quality of Life for Pets in our Care MAS staff, volunteers, and community partners visited Dogs Playing for Life to learn how to save dogsâ&#x20AC;&#x2122; lives by implementing dog play groups at the shelter and in the community. Also using donations, MAS replaced dog kennels with more comfortable Kuranda beds and increased enrichment (toys, outside time, play and socialization) for pets.

Business Diversity & Compliance We Mean Business Symposium Vendors had the opportunity to network in a matchmaking forum with procurement officials from each division with the City of Memphis, quasi-government agencies and City partners. City Accelerator: Living Cities Convening An initiative of Living Cities and the Citi Foundation, City Accelerator works within and across cities to advance and promote the spread of promising innovations that will have a significant impact in the lives of residents. 800 Initiative The 800 Initiative sets out on a path to grow minority business through the deliberate investment of assistance, capital, corporate engagement, and other resources. The focus is on minority firms with paid employees, as well as promising minority businesses with no paid employees. Competitive Bidders’ Prep Accelerator (CBPA) Sub to Prime The Sub-to-Prime program connects companies that have a track record of being subcontractors with opportunities to become prime contractors. “I’m Certified… What’s Next?” Workshop Series A monthly rotational workshop focusing on different areas of contracting including purchasing, putting together a bid packet, business tax assistance, social media, and branding.

A Seat at the Table: Memphis Cook Convention Center Transformation A Seat at the Table was on-going project focused on revitalizing Memphis tourism by investing over $100M into the infrastructure of the Memphis Cook Convention Center. In an effort to increase minority business participation, OBDC partnered with MFA Architects to ensure that certified MWBEs were included in the renovations by setting and exceeding a minimum 30% participation goal. Level Up Conference Partnered with the LEVEL UP Conference, a unique networking opportunity where one can connect with executives interested in sharing professional development and entrepreneurship best practices. Universal Life Insurance Co. Building Vacant since 2001, the Universal Life Insurance Co. building had a $6.2 million makeover and will soon become the future home of several businesses. Propel Propel, a partnership with Start Co., is a 12-week minority business accelerator designed to build capacity with existing minority companies by offering a series of hands-on programming, mentor opportunities, technical resources and more.

Engineering The Engineering Division is responsible for ensuring that projects are properly planned, designed, and constructed for Memphians in a timely cost-efficient manner. The Division has a variety of departments that work to improve and expand the City’s infrastructure, manage the design and construction of the City’s capital projects, and review private development proposals; all to ensure the required standards, codes, and safety procedures are being followed for public safety. Performance Highlights • Completed the installation of 26 High Definition CCTV Cameras for the enhancement of the City’s Intelligent Transportation System (ITS).

• Repaired or replaced 4962 feet of sidewalk at 98 locations. 117 notices send to property owners to repair sidewalks. • 570 feet of Drainage Channel Lining repair at various locations throughout the city

• Completed Traffic Signal Improvements at the intersection of Poplar and East Parkway.

• Ten Mile Creek apartments sewer relocation and Memphis Student Housing sewer improvement completed.

• Coordinated with Explore Bike Share to launch bike share in spring 2018.

• 782 ADA Curb Ramps installed throughout the city.

• Collaborated with the Medical District Collaborative to implement major street improvements along Manassas Street, which will enhance the safety of users as well as the general aesthetics.

• 13,864 Signs replaced/maintained • 1177 Miles of roadway striped

• Procured and deployed Thermoplastic Pre-melter and Applicator Machines to improve pedestrian safety and visibility.

• 3 New Traffic signals were installed • 14 Drainage Master Plan Studies under various stages

• Established online plans review check list and guidebook for the Land Development Department.

Fire Services Improved Fire Communications 911 answer times from 12.2 seconds in 2016 to 7.8 seconds in 2018, a 36 percent reduction. Improved percentage of calls answered within 15 seconds from 85.91 percent in 2016 to 93.62 percent in 2018. Recruitment and Retention collaboration with HR mentoring and support • Developed programs to assist certification attainment • Improved Lateral Hiring of Firefighter/ Paramedics. • Establishment of High School Fire Fighter Program Trezevant CTC to train students. Developed EMS Initiatives to Address Increased Medical Calls and non-emergent use of 911 • Created Healthcare Navigator and Right Response Programs and the CARE – (Crisis Assessment Response to Emergencies) Nurse Dispatcher Pilot Program

•

• •

•

Increased Employee Wellness Initiatives Addressed causes leading to FF Cancer through education, program implementation and procedural changes. Improved PTSD awareness, prevention, & treatment alternatives Implemented Tactical Athlete program in 2018 to reduce orthopedic injury loss time Implemented on-duty annual physical program in 2017 through Lifesigns.

• Implemented Target Solutions online training system to provide fire and EMS training, track employee training records, save time, reduce costs, personnel tracking for promotion and career management, daily drill training, and inspections, etc. • Implemented construction projects for improved response, efficiency of operations and upgraded working/ living conditions for Fire, EMS and Communications personnel. • Renovation partnership with County 911 for Fire Communications Center to be completed in 2019.

Improved the average age of Fire and EMS response apparatus through strategic Capital Acquisition program.

• Fire Stations 1 & 6 will be combined and relocated to Chelsea Avenue. Design is underway with projected completion date in 2021.

Average age 2016 2019 Engines 13 8 Aerials 13 10 Ambulances 6 3

• Fire Station 5 will be moved to Adams Avenue to provide better coverage of Downtown and Medical Districts. Design is underway with projected completion date in 2021. • Construction for Fire Station 43 will start in 2019. Design is underway with projected completion date in 2020. Safety Equipment Upgrades to comply with most recent NFPA standards. • Turnout gear is the firefighter’s primary protection and is governed by the National Fire Protection Association NFPA-1971. In 2016, we began transitioning from the 2007 & 2013 edition to the 2018 edition. •

•

Self-Contained Breathing Apparatus (SCBA) is also governed by NFPA-1981. In 2018, we upgraded our SCBA from the 2002 edition to the 2018 edition. Firefighter Fosters Program Memphis Animal Services and the Memphis Fire Department are collaborating on a new program called “Firefighter Fosters.” Foster animals are housed at different fire stations before they head to their next home. The program helps MAS by freeing up space at the shelter and also gives the firefighters a companion at the station.

Radio System P25 Phase II County Radio System upgrade. Radios to be delivered 3rd quarter FY19. Office of Emergency Management Coordinated the MLK50 Comprehensive Public Safety plan which included 41 throughout Tennessee to protect and care for a projected 150,000 guests over 6 days.

General Services The Division of General Services provides quality maintenance and repair for buildings, vehicles, and other crucial support services for the administration, City divisions, and other governmental organizations in a cost-effective and efficient manner to assist them in accomplishing the City’s mission. Since 2017, General Services has completed the following projects: • Liberty Bowl projects totaling approximately $280,000 • Public Safety Building (170 North Main) projects totaling approximately $9,930,000 • Shelby County Schools projects totaling approximately $3,800,000 • City of Memphis Multiplex project totaling approximately $7,381,000 • Parks Division projects totaling approximately $172,267 • MPD projects totaling approximately $972,293 • Zoo projects totaling approximately $127,407 • City Hall (structural) projects totaling approximately $66,024 • City Hall Employee Health Clinic project totaling approximately $450,000 • Library projects totaling approximately $150,000 • Bass Pro projects totaling approximately $809,336 • Civic Center Plaza projects totaling approximately $704,650 • MPD/MFD projects totaling approximately $187,951 • Citywide facility roofing projects totaling approximately $795,608 • Citywide facility carpentry projects totaling approximately $253,564 • Citywide facility asphalt projects totaling approximately $160,320 • Citywide facility seismic shut off projects totaling approximately $64,160

Housing & Community Development Homeless & Special Needs The Community Service Block Grant Program seeks to improve the quality of life of low and moderate-income citizens through the provision of social services by nonprofit agencies. These citizens include youth, the homeless and special needs populations, persons with HIV/AIDS, mental illness, elderly, chronic substance abusers, persons with developmental and/or physical disabilities, and victims of domestic violence. Amount Spent - $306,376.86 Number of People Served - 610

The Housing Opportunities for Persons Living with Aids (HOPWA) grant is used to provide long-term transitional rental assistance, shortterm housing, mortgage and utility assistance and supportive services to low-income persons with HIV/AIDs and their family members who live with them. Amount Spent (HOPWA) - $515,578.87 Amount Spent (HOPWA TBRA) - $1,136,652.90 Amount Spent (HOPWA STRMU) - $281,487.39

Universal Life Redevelopment and revitalization of the former Universal Life Building will bring business services out of the shadows of Downtown by creating an anchor for small, minority and women-owned businesses to access resources and grow. This project will be one of the first LEED approved projects in the city of Memphis and the $6 million renovation continues a trend of major adaptive reuse projects in Memphis.

The Tenant Based Rental Assistance Program (TBRA) provides rental assistance for low-income households that are homeless, special needs, disabled, elderly, veterans and victims of domestic violence. Amount Spent - $566,537.00 Number of People Served - 147 The Emergency Solutions Grant (ESG) provides services for men, women, and children who are homeless and those in imminent danger of becoming homeless. Amount Spent - $224,897.12 Number of People Served - 627

Memphis Heritage Trail Memphis Heritage Trail (MHT) is a community development initiative that celebrates and promotes the area’s rich historical African-American culture through engaging stories of the courageous leaders and important sites. MHT simultaneously focuses on community development. cultural enrichment, education, urban art, housing, heritage tourism, economic development, and neighborhood revitalization. 2018 marked the launch of the Memphis Heritage Trail mobile app and installation of wayfinding signage and beacon technology. To date, more than $700,000 has been invested in the project.

Mason Villiage Project Mason Village, now Mason Homes on 4th, was formerly the location of the Fowler Homes Public Housing Project, which was demolished in 2004. There are 77 units of affordable multi-family housing on 6.34 acres. Total Development costs: $12.5 million, including $4 million CIP funds committed by the City of Memphis. Historic Melrose Development The “old” Melrose High School, a landmark in the Orange Mound community, closed its’ doors in 1979 and remained vacant. In 2018, HCD partnered with Orange Mound community stakeholders to engage the broader community and create a dialogue centered around the future of Melrose High School. In October 2018, residents, potential developers, philanthropic organizations and other stakeholders participated in a weekend-long open house called ‘Reimagining Historic Melrose’. In February 2019, a Request for Qualifications will be published nationally inviting developers to participate in the next phase of the redevelopment process. To date, $183,000 has been spent on pre-development planning costs.

Non-Profit Housing Nonprofit Housing (NPH) works with developers with the Community Housing Development Organization (CHDO) Program and Neighborhood Stabilization Program (NSP) to provide safe, decent, quality, and affordable housing for low to moderate income families throughout the city of Memphis. NPH generates revenue for the City of Memphis and Shelby County with homes that are acquired, newly constructed, and/or rehabbed, by placing them on the property tax roll. NPH assists with the eradication of blight by either building homes on vacant, blighted lots and/or vacant, abandoned homes that cause blight.

South City The South City project includes the transformation of two obsolete public housing developments in Memphis: Cleaborn Homes and Foote Homes. This project creates conditions necessary for both private and public reinvestment into neighborhood-based amenities and assets, including quality housing, good schools, health resources, healthy food choices, and commercial activity. The centerpiece of the housing strategy is a new mixed-income and multigenerational community. This new community will support current residents, as well as attract new ones. The project includes: • •

•

The development of 712 new multifamily housing units (1/3 public housing, 1/3 affordable, and 1/3 market rate) Addressing case management and social services coordination gaps for families underpinned by the four pillars of social stability: Education, Health and Wellness, Economic Mobility, and Case Management and Service Coordination Neighborhood improvements include: a new park, early childhood education center, Girls, Inc. facility, homeowner repair program, public art, blight remediation, a grocery store, and other neighborhood improvements

•

Constructed and/or rehabbed 38 quality affordable homes Five homeless families now living in homes through NSP and will soon help occupy 20 more homes with homeless families. Open House in Raleigh with the Calvary Creek Subdivision, a newly created subdivision which will have a total of 61 single-family homes when completed.

Downtown Tourism Development Zone (TDZ) HCD received State’s approval of an amendment to the Downtown TDZ, which impacts the Memphis Convention Center, Pinch District, Mud Island, and the Riverfront.

Down Payment Assistance Program Down Payment Assistance Program (DPA) assists residents in meeting the financial requirements of purchasing a home. DPA provides funds to help meet the down payment and closing cost requirements needed to complete the closing. Over the past 3 years, the City has spent $845k to help over 295 new homeowners acquire homes in Memphis neighborhoods.

Neighborhood Partnerships NUSA (Neighborhoods USA) brought over 1,000 attendees from across the U.S. and other countries to the city of Memphis, with an economic impact of several million dollars for a four-day event. There were 69 workshops which led to the “How To” series held monthly at the Benjamin Hooks Library. This informative and engaging series ranges from how to complete a small grant application to engaging with an active shooter. HCD also has a 2015 and 2016 national award-winning newsletter, Neighborhood Connect, and hosts its annual event, A Taste of Memphis at Tiger Lane with over 500 neighborhood leaders and businesses in attendance.

Lead Hazard Demonstration Grant Through the Lead Hazard Reduction Demonstration Grant, $3,714,272.00 has been spent over the past three years. The program allows the City to work with contractors to remove lead safety hazards in homes for qualifying families. Fairgrounds Tourism Development Zone (TDZ) HCD received the state’s approval for the Fairgrounds TDZ projected at $151 million for the development of a youth sports complex and other site improvements.

Human Resources 401 a Matching Program for Solid Waste Employees To help close the gap between the solid waste employees retirement and general pension employees, a match was given to those employees who were only receiving a 2.35% match from the City of Memphis into their 457(b) deferred compensation. This was a major step forward for financial security for those employees who were not a part of the pension plan. MPD Recruiting 400+ Recruits Since the establishment of the Public Safety Recruitment team (July 2017), HR increased candidate engagement, recruitment initiatives, streamlined processes and personal touchpoints, which resulted in the recruitment of over 400 active applicants. MPD Attrition has reduced by 25 percent.

Private Exchange Reduced OPEB Liability by $200+ Million The City took the action to remove retirees from the self-insured plan to the private exchange in 2014. This change allowed the City of Memphis to cap and control OPEB exposure and provide an affordable solution to retirees for health care. The Private Exchange is a private insurance marketplace where employees can buy health benefits. It provides more choice in carriers and plans than a traditional group benefit plan and opens opportunities for retirees to have more control over their benefits to select coverage that meets their needs as well as their dependents.

Established the First Pay for Performance Program for NonRepresented Employees and Spot Bonus Program

Fire Lateral Hiring 300+ Recruits HR expanded recruitment efforts in various areas of the country and hired 363 fire personnel. Tuition.io The City of Memphis is the first municipality in the country to implement Tuition.io Student Loan Contribution Program for employees.

•

Professional Development Institute The HR Professional Development Institute trains more than 2,000 employees annually. • Curbing Healthcare Costs 5% through Wellness The City of Memphis Wellness Program encourages participants to take a proactive approach to their preventative care with programs such as: Biometric Screening, Personal Health Assessment, and our City Employee Clinic where employees can get care for many common, even urgent, health conditions for a $0 copay. The unit holds events where employees can receive preventive screening such as Mimosa Mammogram, and Family Fun & Fitness Day.

•

In 2017, the City of Memphis completed 1,529 annual performance reviews for non-represented employees including establishing job competencies and goals. The City also issued 1,484 annual performance bonuses averaging $1,000. In 2018, COM established over 6,000 individual employee performance goals, completed 1,573 annual performance reviews for non-represented employees (100%) and issued 1,506 bonuses averaging over $600. From September 2017 to October 2018, 107 Bravo Spot Bonuses ($250) were approved by City Senior Leadership Team for employees in instances of excellent performance in customer service, innovation, accountability, or collaboration.

Information Services Permits System Upgrade The City of Memphis Permits Office was using an antiquated software to manage their day to day operations, which did not allow for automated accounting and reporting of revenues and was costly to operate. A Public Safety interface (Medallion) was developed to support payments via the website. Citizens are no longer required to travel to City Hall to pay for approved permits. These transactions can now be processed via the City of Memphis permits website and credit card processing fees are absorbed by the City of Memphis and no longer the responsibility of the applicant.

Oracle Fusion HR HR and other divisions were inundated with large amounts of paperwork, which many employees spent a tremendous part of their time filling, approving, and routing. This inefficiency decreased their capacity to perform their actual job of supporting City personnel and the citizens of Memphis. The lack of a talent management system made it difficult to effectively recruit, onboard, and retain talent. City IS and HR partnered with OracleÂŽ corporation to implement a cloud-based, best-in-class HR management solution. The City of Memphis can quickly follow electronic processes through to complete personnel management tasks. In addition, Human Resources now has a centralized performance management system that follows a standards-based electronic process for evaluating employee performance. Itâ&#x20AC;&#x2122;s now easy for management to identify top performers and help lower performing employees make improvements.

New City Website The City of Memphis Communications and Information Services Division partnered to replace the outdated website memphistn.gov. The website lacked the mobile responsive characteristics needed to address the ever-changing online technology changes. Graphics and overall aesthetics improved drastically and each division is now capable of updating their own content. In October 2018, the website won the MarCom Gold Award for Excellence in Marketing and Communication.

Improving Solid Waste Services for Residents The Solid Waste Department needed to improve service closure time and provide real-time analytics for proper management. EGIS and Solid Waste teamed up to introduce an app that provides crew chiefs access to service requests and the ability to update and close requests. Frontline drivers and crew can now identify and resolve issues quicker. Managers and supervisors now have dedicated tablets to manage service requests as well as desktop and mobile-friendly dashboards. Since the technology implementation, the gap between service request submittal and closure has decreased from 21 days to seven.

Fire Hydrant Flushing Utilizing GIS Technology The City of Memphis Fire Division is mandated to check on the operability of all fire hydrants within their fire zones by performing yearly fire hydrant flushes. Previously, the process and activities were manual and fire personnel were issued an Excel spreadsheet report listing the hydrants within their fire management zones. Personnel would go to each hydrant, do their inspections and note whether the hydrant was in good condition or in need of repair or replacement. This was a tedious and complicated process. These challenges made it very difficult to properly collect accurate data on the hydrants, which directly impacts the safety of citizens.

Enterprise GIS (EGIS) worked in collaboration with Fire Communications to determine how technology could streamline hydrant flushing efforts, improve the accuracy of the information collected, and streamline the process by automating data transfer into their current FireHouse system. Using the new GIS solution, there were only 654 records out of 24,000 that had any issues that needed to be addressed. That is a 1,600 percent improvement over 2016. EGIS and Fire continue to enhance this solution.

Office 365 and Email Migration The City of Memphis needed a disaster recovery solution for email, while MicrosoftÂŽ products are scheduled for end of technical support in 2020. The IS operations teams worked to schedule and implement the required changes to ensure infrastructure could support the growing reliance on MicrosoftÂŽ products, maintain operational security, and supply a business continuity and disaster recovery solution. This technology allows City personnel to access email, files, and Office 365 applications from any location, on any device, and even in the event of a disaster.

Service Desk Portal (SDP) The Service Desk was using a ticketing software that did not have self-service, an email interface, automation, or customization capabilities. The IS project team selected Service Now to upgrade the current system because it is a cloud-based, self-service platform that gives users and administrators full visibility into IT issues and requests in real-time and within a centralized location. A desktop shortcut was pushed to all City computers for easy access. This allows for better management and insights into updates and future budgetary requirements. The automation of manual processes ensures requests are managed more effectively through clearly defined workflows and the increased visibility that the platform provides.

Memphis Public Libraries Discover READ Early Literacy Centers Since 2017, the Library has activated ten early literacy Discover READ centers, which are interactive educational play areas for children 0-5 and their caregivers. The centers are designed to help children build early literacy skills with hands on activities and parent resources. The new centers are located at Cherokee, Frayser, Gaston Park, Hollywood, Parkway Village, South, Cornelia Crenshaw, North, Whitehaven and Central.

Increased Hours of Operation The Library received a FY18 budget increase to expand operating hours in order to better serve youth, working individuals, and the entire city of Memphis. The funding increase ensured that all branches in Memphis were open at least six days per week, including opening the 10 branches that were closed on Fridays for many years. As a result, an additional 145 hours of library service were added per week.

“Start Here” Rebranding The Library rebranded with the “Start Here” Awareness Campaign. The rebranding project began with a deep dive into the customer experience, and ultimately led to improvements in customer onboarding and public awareness of services. In addition, the Library adopted brand promises that strive for the overall customer experience to be welcoming, helpful, transformative, fresh, and fun. As a result of the successful campaign, “Start Here” won a 2018 PRSA VOX Gold Medal Award.

Increased Library Programming Since 2015, program attendance has increased by over 100 percent. The Library offers programs that build skills in the STEAM disciplines (Science, Technology, Engineering, Arts, Mathematics), job readiness, early literacy and grade-level reading. The Library ensures that Memphians have access to technology and the resources needed to succeed in academics, the workforce, and lifelong endeavors.

New Frayser Branch Library The Library secured FY18 and FY19 funding to start a project to replace the 6,400 sq ft Frayser Branch Library with a new 20,000+ sq ft facility. A beautiful piece of property on James Road, adjacent Rodney Baber Park, has been selected as the home of the new Frayser Library. Design work has begun and construction is scheduled to begin in FY20.

New Team Enhances Citywide Programming The Library received a FY19 budget increase to build a team to enhance and expand youth programming, which offers more opportunities to connect and engage youth, support increases in the 3rd grade reading level, and increase access to libraries. The additional staff is dedicated to planning, developing, implementing and replicating dynamic youth programming at branch locations and throughout the city.

prepare them for all levels of education and careers. Since opening, thousands of teens have benefited from exposure to the video production lab, sound mixing station, art studio, maker space, performance area, and the special programs offered throughout Cloud901. As a result of the inspiration of Cloud901, Memphis MechWarriors robotics team has successfully competed throughout the Mid-South. In addition, well over a dozen films screened at 2018 Indie Memphis Youth Fest were produced by teens who utilized CLOUD901’s video lab. The grand prize was awarded to one of CLOUD901’s teen leaders. CLOUD901’s summer camp opportunities have outgrown the Benjamin L. Hooks Central Library, and in 2018, teen and tween camps were expanded to Whitehaven, Hollywood, North, South, and Cordova branches.

Start Here Van The Library received FY17 CIP funding to build a cutting-edge mobile learning lab that will connect all areas of Memphis to specially designed programs that offer exposure to technology and library services. The “Start Here” Van was delivered in early October 2018, and programming throughout the community officially began in December 2018.

Since the opening of CLOUD901, summer programming for teens has increased by 94 percent

Evolution of CLOUD901 Teen Learning Lab The Library opened CLOUD901 Teen Learning Lab in 2015 as a place teens can go to use state-of-the-art technology and special equipment to develop advanced skills that

Cossitt Revitalization As part of the larger Re-imagining the Civic Commons project, revitalization of the Cossitt Library is currently underway and the first phase of renovation work is expected to be completed by May 2019. Improvements to the mid-20th century addition of Cossitt include: a more welcoming outdoor gathering space, permanent activation of the second floor with an open, flexible gathering space, performance and recording studios, workshop areas, and a first floor that includes a cafĂŠ, a unique art installation, and mixed-use space for community gathering.

Program Design Framework The Library developed a new program design framework that improves our ability to develop plans, evaluate outcomes, and replicate success. With assistance from the a national consultant, Public Equity Group, the Library is better prepared to develop a collection of successful programs that can be replicated and presented at multiple locations.

Parks & Neighborhoods Rozelle Annesdale Park With input from the community, a revitalized neighborhood park was designed in 2017. Construction funding was provided through the FY2018 Capital Improvement Program and the park renovation was completed in September 2018 At a cost of $315,000, the improvements brought Rozelle Park into the 21st century with a colorful new play structure, swings, protective fencing, two horseshoe pits, and updated seating. The historic neighborhood now has a park that reflects Rozelle as a vibrant, safe neighborhood.

Tennis Court Improvement A 7-year, $7.3 million rehabilitation plan was developed in 2016, and began implementation with the FY2017 Capital Improvement Program budget. The City plans to replace 58 outdoor tennis courts with state-of-the-art concrete post-tension courts- a construction method that provides longer lasting courts which are less likely to be damaged by temperature fluctuations. The plan is now in its third year of implementation, with 23 outdoor courts that have been replaced or are under construction.

Mud Island Dog Park This leash-free dog park opened to the public in September 2018. Funding was a combination of the FY2017 Capital Improvement Program and a $100,000 donation from Hollywood Feed to augment the funding for the park. With over 5,000 residents in Harbortown, the dog park has quickly become a popular neighborhood amenity â&#x20AC;&#x201C; and likely has the best view of any dog park in the nation!

David Carnes Park The City of Memphis was selected by BlueCross Blue Shield of Tennessee for the first BlueCross Healthy Place park in Tennessee. Through this project, the BlueCross Foundation will invest $5 million to revitalize the park, bringing new amenities for people of all ages. Just south of East Shelby Drive and Auburn Road, Carnes Park will see new playground equipment, a new playing field and the cityâ&#x20AC;&#x2122;s third and largest splash pad. The popular walking trail will now have fitness stations to expand the health and wellness benefits of the park. Extensive work was done to ensure that the feedback received from the community around preserving the feel of the park was observed. Construction is now underway, with a slated opening in early 2019.

Wolf River Greenway (Phases 1, 2, 3, 9 and 11) In 2018, three sections of the Wolf River Greenway were completed: Phase 1 (1.2-mile stretch from Mud Island to Second Street), Phase 9 (0.9 miles along Epping Way in northeast Memphis) and Phase 11 (1.8 miles through Kennedy Park in northeast Memphis). These three sections were built at a cost of $4.7 million in private funds raised by the Wolf River Conservancy. Currently two additional segments, Phases 8 (N. Highland to Epping Way) and 14B (TVA Powerline to Walnut Grove), are under construction. They are scheduled to be finished in early 2019. These segments will provide an additional three miles of trail/ protected bike lanes. Phase 8 is funded through a HUD Resiliency Grant in partnership with Shelby County and Phase 14B is privately funded. Memphis Express Spring football has found a home at the Liberty Bowl Memorial Stadium! The city of Memphis was one of eight cities nationwide selected as charter members of the Alliance of American Football, a new professional football league scheduled to begin in the Spring of 2019. The Memphis Express, coached by NFL Hall of Famer Mike Singletary, will play five home games at Liberty Bowl Memorial Stadium. AAF games will be broadcast on CBS.

Play Your Park Finding a way to engage youth during the summer months is a vital part of building strong, vibrant neighborhoods. In the summer of 2018, Parks and Neighborhoods launched â&#x20AC;&#x2DC;Play Your Parkâ&#x20AC;&#x2122; in 20 Memphis parks. The program offered opportunities for kids and teens to enjoy programming, activities and lunches Mondays â&#x20AC;&#x201C; Fridays from June 4 through August 6. Nearly 5,000 youth participated in the 9-week pilot program. The program was so successful that there are plans to expand the program with an increased focus on evening programming to engage older kids. Youth Golf Focus In the past 3 years, over 14,900 free rounds of junior golf have been played at courses all over the city of Memphis. This has eliminated the cost barrier to learning and competing in golf. At the Links at Whitehaven, 15 to 20 youth attend golf lessons 3 days per week all year long. Many of these young people have progressed and now compete in the PGA Junior League.

Swimming and Water Safety According to the Center for Disease Control, drowning is the second leading cause of unintentional death among U.S. children ages 1-14. The fatal drowning rate of AfricanAmerican children ages 5 to 14 is almost three times that of Caucasian children of the same age. To address this disparity, Parks & Neighborhoods increased the swimming and water safety lessons it offered to young people. In FY2018, 521 free or low-cost swim lessons were offered to children and 347 were completed. To increase the engagement of Memphis youth in water sports, the Memphis River Sharks, a competitive swim team, was established. During the first summer season with the Mid-South Swim Conference the team placed 3rd overall and had a top 3 finisher in ages 9-10, 11-12, 1314, and 15 and up. More than 60 swimmers have come through the program and the team continues to grow each swim season.

Performance Management Adoption of the City’s First Open Data Policy Through our partnership with What Works Cities, the City of Memphis partnered with the Sunlight Foundation to develop its first open data policy. The City created the policy in collaboration with residents using CrowdLaw, which involved posting a draft policy online, seeking comment from the public, and revising the draft to incorporate public feedback. The end result solidifies Mayor Strickland’s commitment to open data and creates a governance body that will work to steadily increase the amount of data easily accessible to the public.

Development of Performance Dashboard The City of Memphis released its new public-facing performance dashboard on February 1, 2017. Data.memphistn.gov allows the City to be completely transparent about its performance. The site contains nearly 30 metrics that residents can access to review the City’s performance and learn what the City is doing to deliver better results. Creation of the Data Champion Collaborative The Data Champion Collaborative is a partnership between the Office of Performance Management, Information Services, and the data liaisons across the City. It allows all employees who work with data to come together, learn from each other, team up on projects, and provide better service to the divisions and city residents.

Police Services Blue Path Program: Path for H.S. Seniors In October 2016, the Memphis Police Department announced the Blue Path program, a pathway that high school students can use to pursue a career in law enforcement upon graduation. This program provides full-time employment with MPD, an all-expense paid college education from Southwest Tennessee College, and a position as a Police Service Technician upon completing six weeks of training at the Memphis Police Training Academy. So far, 15 Blue Path PSTs have graduated.

Memphis Police Department Staffing After years of losing officers through attrition and retirement, the Memphis Police Department saw its staffing level drop to below 2,000 commissioned officers. The City of Memphis and Memphis Police Department made a focused effort on recruitment and retention of officers to fulfill our goal of 2,300 officers. Since 2016, 340 officers have graduated from the Memphis Police Training Academy.

Sexual Assault Kit Task Force The Memphis Police Department turned the crisis of an inventory of 12,000 Sexual Assault Kits (SAKs) into a national model by collaborating with the Shelby County District Attorney Generalâ&#x20AC;&#x2122;s Office, the Tennessee Bureau of Investigation, and the Rape Crisis Center to create a victim-centered approach of testing and investigating backlogged sexual assault kits. As of May of 2018, all backlogged SAKs were analyzed at a laboratory.

Reimplementation of the Police Service Technician (PST) Program In June 2016, the Memphis Police Department brought back the PST program to handle traffic-related incidents. This allows patrol officers the ability to focus on other crime-related issues. Since 2016, the Memphis Police Department has graduated seven PST recruit classes, for a total of 126 PSTs. Of the 126 PSTs, 26 have returned to the Memphis Police Training Academy to become Memphis Police Officers.

National Integrated Ballistic Information Network (NIBIN) The Memphis Police Department expanded its National Integrated Ballistic Information Network (NIBIN) Program. NIBIN allows for the forensic examination of fired shell casings found at a crime scene to be compared to other crime scenes or firearms recovered by the Memphis Police Department. Thus far, 42 violent crimes were solved based upon leads generated by NIBIN matches.

Violent Crimes Unit In January 2017, MPD created the Violent Crime Unit (VCU) to ensure the safety and security of our community by conducting thorough investigations efficiently and ethically. Since its inception the unit has investigated 170 non-firearm business robbery cases, in which they have solved 117 cases for a 68.82 percent clearance rate. The unit has investigated 22 interstate shootings, in which they have solved eight cases for a 36.36 percent clearance rate. Since July, the VCU has investigated 135 carjacking cases, in which they have solved 64 cases for a 47.41 percent clearance rate. Multi-Agency Gang Unit Since 2016, the Multi-Agency Gang Unit (MGU) has doubled in size. The MGU has investigated 284 cases, made over 4,000 arrests, seized more than 300 thousand dollars, 154 vehicles, 468 handguns, and 36 long guns. The MGU also was expanded to include the Gang Response Team.

Body Worn Cameras and In-Car Video In 2016, MPD issued 1,650 body-worn cameras to officers - one of the most extensive implementations in the nation. To date, 2.4 million videos have been recorded representing over 600,000 hours of video.

Memphis Police Department Promotions at Every Rank In 2016, MPD began a cycle of conducting promotional processes every two years. Since then, 457 officers at every rank have been promoted.

MPD also installed in-car video systems in marked squad cars. To date, 589 squad cars have been equipped and have recorded over 600,000 videos.

Major Events MPD has protected the city of Memphis during major events that garnered national and international attention, such as:

Neighborhood Watch The Memphis Police Department has 519 active Neighborhood Watch groups throughout the city. Neighborhood Crime Prevention Grants are awarded to those Neighborhood Watch groups who apply for assistance with promoting crime prevention efforts throughout their respective neighborhood. 158 groups have received a Neighborhood Crime Prevention Grant totaling $382,099.

Bridge Protest In 2016, a crowd of more than 1,000 shut down the Hernando DeSoto Bridge for nearly four hours as part of a protest over national incidents. The high-tension event was somewhat disorganized, however, MPD was able to maintain control and bring the event to an end without injury to citizens, protesters, or officers. Confederate Monuments In 2017, MPD maintained the peace when Confederate Monuments were removed from two former City parks in the downtown area. Removal of these monuments, a statue of Nathan Bedford Forrest and Jefferson Davis, were among the more than 45 Confederate Monuments that had been removed in at least 27 cities across the country.

New Police Headquarters After being at 201 Poplar for 37 years, MPD moved its headquarters to a newly renovated 84,000 square foot space in the old state building at 170 North Main Street. All bureaus, MPDâ&#x20AC;&#x2122;s human resources, and command staff have relocated to the Donnelley J. Hill Public Safety Building. Citizens now have easier and more immediate access when needing assistance with police matters.

MLK50 The 50th commemoration of the sacrifice of Dr. Martin Luther King Jr., known as MLK50, put Memphis on the world stage with visitors, dignitaries, and media personalities from around the world.

911 - Emergency Communications Bureau MPD Emergency Communications Bureau is the largest public safety answering point in the region and is staffed 24 hours a day, seven days a week. Highly-trained dispatchers answer approximately 4,500 calls daily, process over 1.6 million calls and dispatch over 900,000 events annually. Although the call load is heavy, the Emergency Communications Bureau has answered 9-1-1 calls in less than 8 minutes. MPDâ&#x20AC;&#x2122;s Communications Bureau was the first agency in the country to deploy a new computeraided dispatch (CAD) system and RapidSOS. The upgraded CAD system allows dispatchers to share information with officers through the use of their car computer. Officers can now direct message the Communications Bureau for a more rapid response. The RapidSOS allows dispatchers to pinpoint the exact location of 9-1-1 callers utilizing cellular phones.

The Sheriff & Police Activities League of Memphis & Shelby County (Memphis Shelby PAL) The Sheriff & Police Activities League of Memphis and Shelby County (Memphis Shelby PAL) is a non-profit youth mentoring organization devoted to preventing crime, building character and promoting success for children 5-18. This organization is an affiliate of the National Police Activities League (NPAL), which works in partnership with Shelby County Schools, City of Memphis, Shelby County Sheriffâ&#x20AC;&#x2122;s Department and Memphis Police Department.

Public Works Street Paving Street Maintenance is now paving 92% more streets than it did 3 years ago. Much of the gains in increased repaving are due to the increased productivity of Street Maintenance personnel who perform in-house repaving work. Technology Enhancements In partnership with Information Services, Public Works was able to implement a complete new suite of capabilities using smartphones and tablets, that enables field personnel with the ability to manage citizen complaints, services, and activities. Through this initiative, the Division has seen a 30 percent reduction in response time to service requests. Mentor-Protégé Program The mentor-protégé program was established for providing opportunities for small, minority and woman-owned business enterprises (SMWBEs) to develop and expand their abilities in the sanitary sewer assessment and rehabilitation arena. The goal of the program is to develop SMWBEs to the point where they can compete in the open market.

MC Stiles Vortex Project In compliance with the State of Tennessee , the Stiles Plant discharges approximately 72 million gallons per day of treated wastewater to the Mississippi River. As the wastewater traverses through a series of treatment processes it becomes saturated with entrained air. Upon final discharge to the river, the entrained air creates a foaming effect that regulatory agencies and environmentalist wanted resolved. The Vortex concept was chosen with construction beginning in August 2015 and completed in September 2017, at an approximate cost of 11 million dollars. The Vortex has eliminated foaming as well as the need for chemical defoaming agents. This project underlines the City’s commitment to environmental stewardship by protecting one of our most valuable resources, the Mississippi River, and protecting public health.

Environmental Construction Data Management Environmental Maintenance is responsible for over 2,800 miles of sanitary sewer serving approximately 870,000 customers. Sewer repairs and the clearing of blockages must be performed in an efficient and effective manner to comply with Federal and State environmental regulations as well as the protection of human health. To more efficiently track and manage workflow, handheld computer workbooks utilizing a Geographic Information System (GIS) resulted in real-time communication for staff in the field. This has increased productivity and quicker response to citizen requests for service. Storm Water Program To raise storm water awareness and help reduce the impact of polluted storm water discharge on the enviroment, the Storm Water Department has increased community outreach and education. The Storm Water Department has designed and implemented awareness programs for elementary through high school students. These programs have provided hands-on knowledge of how pollution impacts water quality, public health and safety, and the environment. Industrial Monitoring The Industrial Monitoring Department has implemented a pH compliance program focusing on industry and wastewater discharges. Since 2015, the Department has focused more on this important issue and has recorded an increase in pH compliance. Noncompliance decreased from 14.4 percent in 2015, to 5.4 percent in 2017 and to 2.6 percent in 2018. The program ensures the wastewater collection lines serving industry are not damaged by corrosive wastewater. Thereby, reducing premature repairs to City infrastructure and ensuring the wastewater treatment plants operate at maximum efficiency.

Bluff City Snapshot This initiative completed a residential property survey of approximately 243,000 parcels, allowing the opportunity to create a complete and comprehensive evaluation of the condition of residential properties. The data has enabled the City to strategically assess areas where blight is more challenging to communities, thereby allowing it to align resources more effectively and efficiently.

Environmental Enforcement Environmental Enforcement is a new department that focuses on numerous challenges including litter, illegal dumping, trash violations, used tires, and stormwater pollution. These 15 new officers will be able to issue fines in the form of misdemeanor citations for violations of City Ordinances making the Cityâ&#x20AC;&#x2122;s efforts to address blight more effective.

Work Local In 2016, Public Works embarked on an ambitious goal to address blight and litter challenges affecting the City by offering the homeless the opportunity to clean up the public right of ways. The Work Local program is a partnership with the Hospitality Hub and has become a resounding success. Through a $125,000 annual grant from the City and working with other private agencies, the program is now funded at a level to clean up six days a week and pays volunteers $10/hour for five hours a day. In the last 12 months, 210 days have been worked and 84 tons of litter and debris have been collected.

Commercial Anti-Neglect In 2017, MFD Anti-Neglect was transferred to Public Works and expanded as the Commercial Anti-Neglect operation. This expansion and transition has allowed Public Works to increase the monitoring and compliance of commercial properties in compliance with the City ordinances.

Memphis & Shelby County Planning & Development Memphis 3.0 Comprehensive Plan Beginning in November 2016, the Office of Comprehensive Planning initiated the process to develop the Cityâ&#x20AC;&#x2122;s first comprehensive plan since 1981. The plan which focused on core elements of land use, connectivity, and opportunity was completed for public review in December 2018. The Memphis 3.0 comprehensive plan is the product of hundreds of meetings and engagements, involving over 15,000 individuals working toward goals, objectives, and policies for a â&#x20AC;&#x153;third century focused vision of Build Up, Not Outâ&#x20AC;?. Memphis 3.0 comprehensive plan seeks to guide future development, grow neighborhoods, create greater access, and provide more opportunity for all.

National Disaster Resilience Grant In 2016, the Shelby County Government awarded a $60.4 million National Disaster Resilience Grant from U.S. Department of Housing and Urban Development. The grant awarded to Shelby County will create new green space assets in areas flooded during 2011 in Frayser, Raleigh, and Westwood. This will ultimately protect communities during future flood events as well as provide and improve recreational and community spaces. The work, which will last through 2022, is currently under design and looks to break ground beginning in Frayser and Raleigh in 2019 and 2020. OPD Service Center In August 2017, the Division of Planning and Development established a customer service counter for zoning inquiries to be addressed at the front lines by professional planning staff. The effort has been highly successful and has generated positive feedback from customers. In 2019, DPD is planning to expand the City Hall customer service counter in OPD to include services from other agencies - Plans Review, Signs, and City Engineering. DPD is exploring opportunities to transition to a customer service center approach at the Office of Construction Code Enforcement in 2019 as well.

Transit Vision In tandem with the Memphis 3.0 comprehensive plan, the Division of Planning and Development partnered with Innovate Memphis and Memphis Area Transit Authority to develop a short- and long-term transit vision for the community. By engaging thousands of Memphians, Transit Vision 3.0 recommends a shift from a transit network designed for coverage, but with limited access, to a network designed for frequency and ridership that improves commutes for all Memphians. Once implemented, the recommended transit network will result in more buses arriving more often, improved weekend service, and a 39 percent increase in jobs accessible within an hour commute.

Development process improvements Beginning December 2018, DPD will begin reviewing and revising business practices, policies, procedures and conduct training to update the development process and initiate a 12-month implementation process for their new software. The new software solution will connect Code Enforcement, OPD, City and County Engineering, City and County Fire, MLGW, and others to facilitate internal development process workflow and improve external service and transparency of the development process for customers. DPD is also in the process of creating a new website to serve as the single point of entry for planning and permitting.

Greenprint, Inc. and Development Proposal The Mid-South Regional Greenprint and Sustainability Plan (â&#x20AC;&#x153;Greenprintâ&#x20AC;?) is a comprehensive, long-term plan recommending the establishment of a network of trails and green space across the region to enhance livability, sustainability, and connectivity. The plan was completed in 2014 and adopted by the City in 2015. Key projects in the Greenprint plan include the Wolf River Greenway (scheduled for completion in 2020) and the Nonconnah Greenway on the horizon. The division also worked with community partners to establish the non-profit Greenprint, Inc., which In April 2018, led trail development in the city and region.

Lamar Avenue grant The Memphis Urban Area Metropolitan Planning Organization (MPO) partnered with the State of Tennessee Department of Transportation (TDOT) in 2017 to apply for the federal INFRA grant to support the construction of critical road improvements to connect US-78 (Lamar Avenue) to Interstate 22. In 2018, the federal government announced an award of $71.1 million to TDOT for Lamar Avenue. The project expands Lamar Avenue from four lanes to six from the Tennessee-Mississippi state line north to Getwell Road.

Climate Action Plan In 2015, the City of Memphis signed on to the Global Covenant of Mayors for Climate and Energy – a formal commitment of city leaders across the world to tackle climate change by taking steps to reduce greenhouse gas (GHG) emissions and enhance resilience and adaptation in their communities. As part of the mitigation part of this commitment, the City must inventory its community-wide greenhouse gas emissions, establish targets for reducing emissions, and complete a climate action plan (CAP) that includes strategies for achieving these emission reductions. In 2016, staff in the Memphis-Shelby County Office of Sustainability completed an inventory using a baseline year of 2012. Memphis 3.0 and the Climate Action Plan will work hand in hand to determine how to reduce Memphis and Shelby County’s carbon footprint and sustain our community into the future.

Regional Transportation Plan The Memphis Urban Area Metropolitan Planning Organization, along with a project team of consultants and member agencies, will develop the Regional Transportation Plan (RTP) and allocate Federal funding for recommended projects. The RTP will balance all types of travel (automobile, freight, transit, bicycle, and walking) to establish a safe, efficient, and sustainable transportation network. The RTP’s planning area includes all of Shelby County, TN and Desoto County, MS, as well as portions of Fayette County, TN and Marshall County, MS.