References

Commission on Fire Accreditation International. (2020). Fire and Emergency Services Self-Assessment Manual. (10th ed.)

Federal Benchmarking Consortium. (1997 February. Serving the American Public: Best Practices in Customer Driven Strategic Planning. Retrieved August 6, 2019, from https://govinfo.library.unt.edu/npr/library/papers/benchmrk/customer.ht ml

Malika, S. (2014). Strategic Management and Strategic Planning Process. Johannesburg, South Africa: https://www.researchgate.net/publication/273757341_Strategic_Man agement_and_Strategic_Planning_Process

On Strategy, (n.d.). The Strategic Planning Process in 4 Steps. https://onstrategyhq.com/resources/strategic-planning-processbasics/

Raman, Sushma. (n.d.). How To Write a Strategic Plan. Cambridge, MA: Harvard University. https://projects.iq.harvard.edu/files/hkscommunications program/files/pp_how_to_write_a_strategic_plan.pdf