Modern Claims Magazine 9

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September 2014 | Issue 09 | ISSN 2051-6495 News: The Association of British Insurers (ABI’s) James Dalton outlines the body’s strategic approach, both past and present and explains his hopes for the claims industry moving forward. The Crystal Ball: Tovah Grosscurth explains the need to keep the customer front of mind during times of change in the UK Personal Lines market.

Modern Claims Magazine | September 2014 | Issue 09

“More and more, e-mail is replacing the good old fashioned ‘conversation’ and removing, bit by bit, what was such an important part of the insurance market – negotiation” Neil Sully, Triton Global

ASHWIN MISTRY “As the whole sector is united in being ‘distrusted’, I wanted to take the opportunity to get our act together as a separate sector and prove to whoever is prepared to listen that we are different, listening and can change accordingly” Supported by Charlton Grant

Association of Regulated Claims Management Companies

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