Modern Claims Magazine - Issue 3

Page 1

Linking the Industry Together

September 2013 | Issue 03 | ISSN 2051-6495 Professor Fenn, speaks to Modern Claims about the aftermath of LASPO, Jackson and the government’s response to his MoJ report. Don’t get mugged: The recent Law Society anti-insurer advertisements certainly turned heads. Modern Claims speaks to professionals on both sides of the fence about the ‘love it or hate it’ campaign.

Modern Claims Magazine | September 2013 | Issue 03

“Cutting back on customer service is a false economy... If you don’t deliver an excellent service, you will lose a customer and then spend more money on marketing to try and get them back.” Peter Horton, LV=

Mark Savill Lyons Davidson

“What a joint venture gives you is a common goal, a willingness to work closely with one another to ensure, importantly, that your systems are aligned... If this makes it easier and quicker for the customer then it has to be a good thing.” Supported by Charlton Grant

Association of Regulated Claims Management Companies

Sponsored by

A CENTURY OF PROFESSIONALISM


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Modern Claims Magazine - Issue 3 by Charlton Grant - Issuu