Why modern insurance fraud requires a new approach Ben Fletcher, Director of the Insurance Fraud Bureau, explores why greater collaboration and improved communication are vital to tackling insurance fraud.
Anyone who has worked in insurance fraud will know that two of the most commonly asked questions are: How big a problem is insurance fraud? When will it be dealt with?
don’t ask when we will be able to perfect the experience because it is a continually evolving process that needs a lot of care and attention.
Our approach to insurance fraud is interesting. I am sorry if I am the bearer of bad news, but the nature of fraud today means it is unlikely to be ever completely resolved.
Modern insurance fraud is much the same. The nature of fraud is continually evolving, and as a result, insurers dedicate significant resources just to keep up with the latest fraud threats across the market.
When we think about the businesses we work in, and how they can deliver a great customer experience, we do not think about that as being a task that once complete, can be filed and move on to the next challenge. We
Fraud, albeit in a different form, pre-dates what we recognise as insurance itself therefore the likelihood of us being able to eradicate all fraud is incredibly low, in
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