Growing your business with RMS

Growing business with RMS

Contributor: James Lenaghan - Managing Director RMS T: 0800 138 0050

With OpSuite EPoS we are proud to offer the premier retail management solution in the marketplace. This fully integrated system seamlessly controls products, pricing, orders, customer records, suppliers, inventory and will link to accountancy systems, marketplace and eCommerce stores.

We thought it would be a good idea to illustrate the many benefits of OpSuite by looking at an industry scenario to show you just what it can do in a normal working day. This Farm Shop does not actually exist but this type of operation and its complex daily requirements certainly do! Farm Shop scenario Cashier Judy arrives and gets ready for another busy day, as she opens the till it is helpful that it has a prepopulated ‘default’ float. Judy has her own username on the system along with everyone else, meaning that everyone has their own unique log in. This helps track all transactions and customer journeys, useful if there is a refund. As customers arrive, the system can process each transaction by cash or card seamlessly. Many customers pay by card and because the system is fully integrated this means that it speaks to the card machine, speeding up the process, removing the possibility of errors that can come from manual keying. A customer phones to buy a hamper, because the system is fully integrated with the card machine, a customer not present (CNP) transaction is easy and fast to process and once again it removes the possibility of errors in manual keying. A customer comes in for a refund, this was part of a larger purchase but because partial refunds are easy with OpSuite, the transaction history was simple to find and the customer received a refund on their card in no time. And because the system is linked to inventory, the returned/damaged goods are recorded automatically. Judy heads off for her tea break before handing over to Shop Floor Assistant Jack, who quickly logs in using his unique user number. Since the weather forecast is promising hot weather, there is an increased demand for picnic supplies from the deli counter along with barbecue meat and cases of beer! Because Challenge 25 is built in to the system, Jack can automatically check if the customer can legally buy alcohol.

As one of the country’s leading suppliers of retail solutions, RMS have been providing EPoS systems and specialist software to our diverse range of clients for many years.

Combinations of fresh produce that are sold by weight are a breeze to deal with. Because OpSuite is fully integrated to Avery Berkel scales, Jack can simply scan the items from a printed label. With fresh items in big demand, the ability to weigh loose items at point of sale is a big advantage for the team of cashiers and it is easy to manually search and add items. No bar code - no problem! As Judy returns, Jack heads back onto the shop-floor, he also uses a handheld device to do stock taking and later in the day he will also use this to do price reductions on fresh products to be sold that day. This also enables him to quickly print off labels for marked down stock items. Jack also helps customers to find items that might appear to be out of stock, a customer is looking for a bulk supply of gin which they are buying as gifts. Jack checks stock at the and arranges for the bottles to be ready for collection the next day. This means that the customer is happy and a valuable sale is not missed. During the transaction Jack also takes the opportunity to persuade the customer to join the loyalty scheme, and he can quickly sign up the customers at the point of engagement via his hand-held device. Back at the warehouse the team are picking and packing items to make up and fulfil the online orders from the website that have come in the previous evening and are getting these ready for courier delivery along with the order from Jack for customer collection the next day. Because the warehouse stock is fully integrated with the shop, stock can be tracked 24 hours a day and a sales opportunity like this is never missed. The team at the warehouse can also update store product descriptions and this information is also used in the online too. Back on the checkout, Judy can easily process Gift Vouchers when customers are paying for their goods. She can also sell Gift Vouchers and produce Gift Receipts if the customer requires them. OpSuite also has the ability to offer ‘table management’, with modifiers to the order automatically going through to the kitchen as a printed order. The back office team use OpSuite to check the dashboard for notes and alerts on price changes and cost changes and they have the ability to respond accordingly. This is carried through to all retail points of contact automatically. Even out of hours, buyers or product managers have the ability to create purchase orders to replenish the stock and to receive purchase orders. They can also change item information en masse across the whole operation. New customer information is automatically added to the system and this information is used by the marketing department on targeted promotions in the future, OpSuite complies with the GDPR regulations. The back-office team can use the price reduction module to mark down produce as required, considerably helping to reduce wastage.

The finance team use the system to run sales and stock reports whenever they want, helping them analyse the most profitable parts of the business and make adjustments and projections. An omni retail solution As you will see in this scenario, businesses which have various facets to them are omni retailers and they require an omni retail solution. This example only scratches the surface of what is possible but it does help to explain why it is a firm favourite with businesses that offer omni channel retailing. If you would like to find out more about OpSuite and what this premier retail solution can do to help grow your business, please do get in touch.