Client Participation

Project Leader: Gaida Dirar Project Team Members: Gaida Dirar

Project Description

For the first time, NNRF hired a dedicated staff member to engage with our clients – hear their feedback, ideas, needs and wants, and work with them to not only organise relevant information sessions and activities, but also represent their voices within NNRF and in partnerships with local and national organisations. Due to the worker only being in post for two months, the project has not yet achieved all of its potential.

Plans and hopes for the coming year

As we are searching for a new Client Participation Worker, we look forward to continuing this important work, especially increasing engagement opportunities for clients, introducing an effective feedback and evaluation system, and developing a client representatives’ group. We hope to make it a permanent, full-time role and have been applying for relevant funding to implement this.

Appreciation: we would like to thank…

Many thanks to Gaida, our first-ever Client Participation Worker, who has made a great impact on our service users, volunteers and colleagues at NNRF in the two months she was with us – she owned the role and put all her heart into it.