Cassville Democrat Best of the Best 2015

cassville

emocrat D

Best of the Best

2015

Security Bank repeats as Best Bank, wins 6 Readers’ Choice awards - Page 7

2015 Best of the Best | Cassville Democrat

Page 2 • Wednesday, October 14, 2015

Your confidence in us is the best honor of all.

Thank you for voting Mercy the Best of the Best hospital in Cassville.

It’s our privilege to care for this community.

Your life is our life’s work. mercy.net/cassvillemo

Cassville Democrat | 2015 Best of the Best

Wednesday, October 14, 2015 • Page 3

2015 Best of the Best winners EATING OUT

PLACES

All-you-can eat buffet . . . . . . . . Lai Lai Buffet and Dining, Monett Asian restaurant . . . . . . . . . . . Oriental House Bar . . . . . . . . . . . . Jersey’s Sports Bar & Grill BBQ . . . . . . . . . . . . . . . . . . . BBQ Station Breakfast . . . . . . . . . . . . . . . . . Cr-ose Cafe Coffee House . . . . . . . . . . . . . . .McDonald’s Desserts . . . . . . . Nonna’s Nummies, Shell Knob Doughnuts . . . . . . . . . . Casey’s General Store Fast Food . . . . . . . . . . . . . . . Sonic Drive-In Frozen Treats . . . . . . . . . . . . . . Sonic Drive-In Hamburgers . . . . . . . . . . . . . . . Cr-ose Cafe Karaoke . . . . . . . . . . . Rocky Ridge Restaurant and Lounge, Seligman Mexican Restaurant . . Garcia’s Mexican Restaurant Pizza . . . . . . . . . . . . . Casey’s General Store Sandwiches . . . . . . . Jersey’s Sports Bar and Grill Seafood . . . . . . . . . . . . Steak Inn, Shell Knob Steak . . . . . . . . . . . . . .Steak Inn, Shell Knob

Indpendent Living Complex . . . . Peachwood Manor Company to Work For . . Jack Henry and Associates, Monett Factory/Industry . . . . . . . . . . Justin Brands Co. Golf Course . . . . . . . . . . . . Cassville Golf Club Marina . . . . . . Campbell Point Marina, Shell Knob Nursing Home . . . . Roaring River Health and Rehab Resort . . . . . . . . Quail Cove Resort, Shell Knob

HEALTH AND BEAUTY Barber Shop . . . . . . . . . Stumpff’s Barber Shop Drug Store/Pharmacy . . . . . . . Whitley Pharmacy Hair Salon . . . Signature Nails and More, Shell Knob Hair Stylist . . . . . . . . . Jennifer Thomas Hadlow, Signature Nails and More, Shell Knob Health and Fitness Club . . . Fox Fitness, Shell Knob Hospital . . . . . . . . . . . . . . . Mercy Hospital Manicure/Pedicure . . . . . First Lady Nails and Spa Martial Arts Studio . RWTB Family Martial Arts Center Massage . . . . . . . . . . . . . . . . Diana Dobbs,

Tranquil Journeys Massage Therapy Optical Shop . . . . . . . . . . . . . . . . Walmart Veterinarian Clinic . Barry County Veterinarian Service

KIDS AND FAMILY Kid-Friendly Restaurant . . . . . . . . . .McDonald’s School . . . . . . . . . . . Cassville School District School Administrator . . . . . . . . . Richard Asbill, Cassville superintendent Teacher . . . . . . . Kamilla Willis, Cassville Schools

SERVICES

Accountant . . . . . . . . . . . . . . . . H&R Block Attorney . . . . . . . . . . . . . . J. Michael Riehn, J. Michael Riehn Law Offices Auto Body Repair . . . . . . . Ken’s Collision Center Auto Glass . . . . . . . . . . . . Lowe’s Auto Glass Auto Mechanic (individual) . . . . . . Sam Mattingly, Gautney’s Garage Auto Mechanic Shop . . . . . . . .Gautney’s Garage Bail Bonds . . . . . . . . . . . JD Hunter Bail Bonds Bank . . . . . . Security Bank of Southwest Missouri Bank Teller . . . . . . Cristie Batsche, Security Bank Antique Store . . . . . . . . . . . . Hilltop Treasures Best Customer Service (company) . . . Security Bank of Southwest Missouri Athletic Apparel . . . . . . . . . . . . Sports World Best Customer Service (individual) . . . Jeff Parsons Athletic Equipment . . . . . . . . . . . Sports World Security Bank Auto Dealer (new) . . . . . . . . . . Les Jacobs Ford Cable Provider . . . . . .Mediacom Communications Auto Dealer (pre-owned) . . . . . . Les Jacobs Ford Car Wash . . . . . . . . . . . . . Baywash Carwash Boat Sales . . . Central Crossing Marine, Shell Knob Carpet Cleaning . . . . . . . Hodge Carpet Cleaning Clothing Store . . . . . . . . . . . . . . . Morgy B’s Cell Phone Company . . . . . . . . . . . . . Verizon Consignment/Retail Store . . . . . Encore and More Check-cashing Service . . . . Payday Check Cashers Convenience Store . . . . . . . . . . . . . . Fastrip Construction Company . . . . . . Williams and Sons Construction Discount Store . . . . . . . . . . . . Dollar General Farm Equipment . . . . . . . . . . Tractor Supply Co. Dry Cleaner . . . . . . . . . . . . 4th Street Cleaners Farm/Feed Center . . . . . . . . . MFA Agri Service Financial Advisor . . . .Shane A. Boyd, Edward Jones Flea Market . . . . . . . . . . . . Hilltop Treasures Funeral Director . . . . Jim Fohn, Fohn Funeral Home Funeral Home . . . . . . . . . . Fohn Funeral Home Floor Covering Store . . . . . . . . Nickle’s Flooring Gas Station . . . . . . . . . . . . . . . . . . Fastrip Florist . . . . . . . . . . . . Carey’s Cassville Florist Insurance Agency . . . . . . . . . Security Insurance Gift Shop . . . . . . . . . . Tomblin’s Jewelry & Gifts Insurance Agent . . . . . . . . . . Jeanette Barber, Grocery Store . . . . . . . . . . . . . . . . . Ramey Security Insurance Gun Shop . . . . . . . . . . . . .A&J Sporting Goods Internet Service Provider . . . . . . . . . CenturyLink Hardware Store . . . . . . . . . . . . . . . Michael’s Law Firm . . . . . . . . J. Michael Riehn Law Offices Health Food Store . . . . . . . . Ozark Healthy Herbs Loan Officer . . . . . . . . Kelly Mills, Freedom Bank Home Healthcare Service . . . . . .Oxford Healthcare Mortgage Company . . . . . . . . . . Freedom Bank of Southern Missouri Home Improvement Center . . . . . . . . . Michael’s Oil and Lube . . . . . . . . .

Flat Creek X-Press Lube Jewelry Store . . . . . . . . Tomblin’s Jewelry & Gifts Pest Control . . . . . . . . . . . . . AAA Bugs Away Lawn and Garden . . . . . . . . . . . . . . Michael’s Pet Groomer . . . . . . . . . . . . Pampered Pooch Liquor Store . . . . . . . . . Jug N Plug, Shell Knob Photography Studio . . . . .Chuck Nickle Photography Nursery/Garden Center . . . . . . . The Potting Shed Plumber . . . Gene’s Bridgeview Plumbing, Shell Knob Paint Store . . . . . . . . . . . . . . . . . Michael’s Real Estate Agent . . . . . . . . . . . . Cindy Carr, Pawn Shop . . . Eggleston Trade and Pawn, Seligman Four Seasons Real Estate Pet Store . . . . . . . . . . . . . Cindy’s Pet Center Real Estate Agency . . . . Four Seasons Real Estate Rental Equipment . . . . . Monett Rental and Sales Satellite Provider . . . . . . . . . . . . Dish Network Tire Sales and Service . . . . . . . .Grande Tire Inc. Title/Escrow Service . . . . . . . . Security Abstract Tobacco/Vapor Store . . . . . . . . . . . . Kwik T’s Towing . . . . . . . . . . . . . . . . Brice’s Towing

SHOPPING

Page 4 • Wednesday, October 14, 2015

2015 Best of the Best | Cassville Democrat

PROUD to be voted #1 grocery store in the area and PROUD to serve our community.

Thank you for your support and your business.

BEER,WINE & SPIRITS Deli, BBQ needs, Cakes

Visit our locations in MONETT, PURDY AND CASSVILLE

Cassville Democrat | 2015 Best of the Best

Thank You!

Cassville Democrat Readers for voting me the Best Financial Advisor!

Shane a Boyd Financial Advisor 802 West Street Cassville, MO 65625 417-847-5238

Wednesday, October 14, 2015 • Page 5

STUMPFF’S BARBER SHOP

THANK YOU Cassville Democrat Readers

for voting us the Best Barber Shop!

Join nearly 7 million investors that trust us with their finances and their aspirations.

www.edwardjones.com Member SIPC

Thank You to the Readers of the Cassville Democrat for voting Sonic Drive-In the

611 Main St, Cassville, MO (417) 847-4582 & (417) 847-4720 We are honored to be voted

Best of the Best Antique Store and Flea Market.

Thank you to our wonderful vendors and customers for their support as this would not be possible without them.

Best Fast Food and Best Frozen Treats!

Whether it’s lunchtime or that special treat after the big game,

your Cassville Sonic Crew will take care of you!

16508 State Hwy. 76 Cassville, MO 65625

AT HILLTOP NEAR INTERSECTION 112 & 76-86

417-846-5231 or

417-847-3344 • M-F 10am-5pm • Sat 9am-5pm • Sun 1pm-5pm

99 Main, Cassville, MO

Antiques, vintage, collectibles, crafts and more.

2015 Best of the Best | Cassville Democrat

Page 6 • Wednesday, October 14, 2015

Thank you for selecting us as

Best of the Best

Attorney and Law Firm!

We value all our clients, and as we have for over 25 years we will continue to be YOUR advocate!

• Wrongful Death • Personal Injury • Auto Accidents • Tractor Trailer Accidents • Domestic Relations • Criminal Law • Family Law • Adoptions • Guardianships

Free consultation

Law office of

J. Michael Riehn In practice for over 25 years 301 W 8th St, Cassville, MO 65625

The choice of a Lawyer is an important decision and should not be based solely upon advertisements

417-847-1339

Proud to be voted #1 Tire Sales & Service in the Area!

THANKYOU! - Grande Tire Since 1971 -

GRANDE TIRE, INC.

“Mastercraft Tire Made In America Since 1908”

Goodyear ~ Firestone authorized Dealer

also available: Michelin • Goodrich • Toyo • Mastercraft • Jetson

Check Our Mounted/ Balanced FREE Stems OUT THE DOOR PR ICES! Quality passenger, truck, light truck and farm tires at the most competitive price in the 4-state area!

1-800-535-3542 AURORA 417-678-2128

CASSVILLE 417-847-2934

PIERCE CITY 417-476-5156

JOPLIN 417-781-9280

Thanks to all the Cassville Democrat readers for choosing us Best Nursing Home!

417-847-2184 812 Old Exeter Road Cassville

Cassville Democrat | 2015 Best of the Best

Wednesday, October 14, 2015 • Page 7

Security Bank, Insurance Agency take 6 awards in Best of the Best Winners: Interacting with people is what makes jobs fun

By Kyle Troutman

S

editor@cassville-democrat.com

ecurity Bank of Southwest Missouri has been serving Cassville customers since Dec. 13, 1985, and its customers showed their appreciation this year by showing the bank and its insurance agency with six Best of the Best awards, including some repeats.

The bank repeated a win as Best Bank, and Cristie Batsche retained her honor as Best Teller. Jeff Parsons, who won the Best Loan Officer award last year, won for Best Customer Service (individual) this year, and the bank won Best Customer Service (company) for the first time.

Also making their marks this year were Security Insurance Agency, winning for Best Insurance Agency, and Jeanette Barber, grabbing Best Insurance Agent.

Jon Horner, president of the bank for the past eight years, said the numerous awards show how the bank’s 30 employees are succeeding in their commitment to more than 4,000 customers.

“We are extra appreciative of this vote of confidence from the community,” he said. “We are gratified the community has voted us Best Bank and Best Customer Service, and it means a lot because we pride ourselves on great, friendly service.

“It’s one thing for a businesses to say they want to do something, but do they walk the walk? Our staff takes tremendous pride in being service-oriented, and we are locally-owned, so we know our customers, go to church with them and see them in the grocery store.”

Horner said the bank employees’ goal is to always treat the customer how they would want to be treated.

“It comes down to doing the little things, like being accurate, returning phone calls on time and giving people prompt decisions,” Horner said.

Horner said another aspect is com-

Jeff Parsons, senior vice president and executive officer, works on paperwork at his desk at Security Bank. Parsons won the Best Customer Service (individual) award this year. He won the Best Loan Officer award in 2014. Kyle Troutman/editor@cassville-democrat.com munity involvement, which goes outside the bank’s doors.

“A big thing is investing in the community and organizations in the community, so we have to do those big things and those little things each day.”

Horner said the bank has a threestep approach to customer service that started more than six years ago.

“First, give great, friendly service,” Horner said. “Second, make prompt, local decisions. Third, be committed to Barry County. Winning the award

affirms this, and that’s what we always strive for.”

Best Bank Teller

Batsche, a 12-year teller at Security Bank and 16-year career teller, said she was excited to be named Best Teller for the second straight year.

“It’s exciting,” she said. “It’s nice to know that people value me. I always try to be polite and be myself.”

Batsche said she assists about 50 customers on a daily basis, and a little more than that on Fridays.

“The thing I enjoy most is getting to talk to people every day,” she said.

Continued on Page 11

ON THE COVER: Jon Horner, Security Bank president, discusses the day’s business with Chelsie Arnold, customer service representative/new accounts. The bank won the Best Customer Service (company) award this year. Kyle Troutman/editor@cassville-democrat.com

2015 Best of the Best | Cassville Democrat

Page 8 • Wednesday, October 14, 2015

Our Thanks

to everyone for choosing us as the

Best Asian Restaurant.

We are looking forward to serving you in the future!

s ’ n e K

Collision Center The Area’s Finest Collision Repair Facility

Before

After

Thanks for choosing us Best of the Best Auto Body Repair Shop!

Here at Ken’s, we work for you, the customer.

Bring in your car and your insurance information and we’ll take it from there!

712 W. 10th St. • Cassville, MO 65625 417-847-1200 Cell: 417-846-5252 • Fax 417-847-1600

www.kenscollisioncenter.com

for selecting Fastrip as Best of the Best Convenience Store and Gas Station!

Come see us at both our convienent locations!

Fastrip 104 S. Main, Cassville • 417-847-4259 221 W. Santee Wheaton • 417-652-7315

Open 24 Hours

Cassville Democrat | 2015 Best of the Best

Wednesday, October 14, 2015 • Page 9

Making your home beautiful For 25 years.

Thank You for selecting Freedom Bank as the Best of the Best Mortgage Company and Kelly Mills as Best Loan Officer!

Thanks for making us the Best oF tHe Best!

Kelly Mills

www.freedombk.com of Southern Missouri

Nickle’s FlooriNg

470 Mo Hwy 76, cassville, Mo 65625

417-847-2484

Thanks FOR YOUR

VOTE OF CONFIDENCE

BY CHOOSING US AS YOUR TITLE EXPERTS.

GoLdEN WILLARd 36042 Hwy 86 502 S. State Hwy AB 417-742-1776 417-271-3814 ShELL KNob SELIGMAN CASSVILLE 97 S. Main Street 24828 Hwy 39 Hwy 37 S. 417-846-1719 417-858-3136 417-662-7000

Stop by and see the changes to our building and meet our staff, or visit our new website at securitytitleca.com We are committed to meeting your real estate transaction needs from start to finish in a friendly, professional manner

110 W 7th St. / P.O. Box C Cassville, Mo 65625

Page 10 • Wednesday, October 14, 2015

www.fohnfuneralhome.com

F

ohn

2015 Best of the Best | Cassville Democrat

Funeral Home

The area’s most often chosen funeral home.

EXPERIENCE MAKES THE DIFFERENCE.

Jim, Janice and all the staff at Fohn Funeral Home want to thank our many friends for choosing us the Best of the Best. Our commitment has been and will continue to be to serve your family at its time of greatest need.

Cassville, missouri 417-847-2141 or 417-847-2157

Shell Knob, missouri 417-858-3151

mcQueen Funeral Home Wheaton, missouri 417-652-7268

THANK YOU FOR TRUS STING RE. OXFORD HEALTHCARE From nursing care to help around the house, Oxford HealthCare provides the personalized services to meet your needs.

Thank you for honoring Oxford HealthCare as the Best Home Healthcare Services.

800-749-6555

OxfordHealthCare.net

NOT FOR PROFIT. EEOC/AAP

Cassville Democrat | 2015 Best of the Best

Wednesday, October 14, 2015 • Page 11

From left: Teller Martha Terry, Teller Christie Batsche, Loan Processor Kathy Henry and Operations Supervisor Wanda Hotsenpillar finish up a day’s work at Security Bank in Cassville. Kyle Troutman/editor@cassville-democrat.com

Security: Bank, insurance agency combine to win 6 Best of the Best awards

Continued from Page 7

“You make lots of friends here.”

Horner said Batsche is a genuine person, and it’s easy for her customers to see.

“Christie is so proud of her customers and they love her,” he said. “She really cares, is friendly and is good at doing her job. That’s why she has won the last two years.”

Best Customer Service (individual) Parsons, senior vice president and executive officer, has been with Security Bank for 14 years, supervising and making loans. “[This award is] not just for me, but for the bank,” he said. “We all work at

a good place and that makes it easy to take care of people, and that’s what I enjoy doing.”

Parsons said he helps about 30 people per day, either by phone or in person, and he just follows the golden rule.

“I treat others like I’d like to be treated,” he said. “It’s the same thing I said when I started here in 2001. If you are being honest, customers will trust you have their best interests in mind, and what’s good for the customer is good for the bank.”

Parsons said he enjoys being a problem-solver and helping people succeed.

“I like to make loans to people who are not afraid to work,” he said. “People

would always tell my grandpa he was lucky, and he’d say, ‘The harder I work, the luckier I get.’”

Horner said Parsons’ knowledge is one of his greatest assets.

“Jeff is a total professional,” he said.

“He has a great combination of a knowing the banking business better than anybody, and the willingness to go the extra mile the customers deserve.”

Best Insurance Agency

A newer function of the Security organization, the Security Insurance Agency, formed in 2001 and moved to its own building in 2011.

Barber, vice president of the

Insurance Department, has been with the bank since 1989 and was the only agent for the insurance agency at its inception.

“This award is pretty neat, and it make you appreciate your customers for recognizing you,” she said. “My favorite thing is the people, and helping to find the right insurance at the right price.”

Security Insurance Agency has more than 1,500 policies, including home, health, auto, farm and business.

“If you want something and we don’t have it, we can always broker it,” Continued on Page 12

2015 Best of the Best | Cassville Democrat

Page 12 • Wednesday, October 14, 2015

Security: Bank, insurance agency win top awards

Continued from Page 11

Jeanette Barber, vice president of Security Bank’s Insurance Department, works on a police at her office, located at 1310 Old Hwy. 37. Barber won the award for Best Insurance Agent, and the Security Insurance Agency won the award for Best Insurance Agency. Kyle Troutman/editor@cassville-democrat.com

Barber said. “We have 10-15 main companies we broker with, and the biggest is auto insurance because almost everyone has a car.”

Horner said Barber has done an outstanding job leading and growing the insurance agency.

“She is excellent in customer service and has done a great job in creating her own identity separate from the bank,” he said. “The Insurance agency started inside the bank and continued to grow and add companies. Typically, the insurance companies want to be with someone established, but she kept at it. [Moving to its own building] was a great shot in the arm, too, because it let them create their own identity as not just part of the bank.”

Starting with just one employee in Barber, the agency now has three, including two agents and one customer service representative.

More information

Security insurance Agency is located at 1310 Old Hwy. 37, Suite 400, in Cassville. Hours are 8:30 a.m. to 4:30 p.m. Monday through Friday, and the phone number is 471-847-8384.

Security Bank is located at 1321 Old Hwy. 37 in Cassville. Lobby hours are 9 a.m. to 3 p.m. Monday through Thursday, 9 a.m. to 5 p.m. on Friday and 9 a.m. to noon on Saturday. Drive-thru hours are 8:30 a.m. to 4 p.m. Monday through Thursday, 8:30 a.m. to 5 p.m.

Friday, and 8:30 a.m. to noon on Saturday. The phone number is 417-847-4794.

Horner also said loan officers are willing to work with customers if their hours are not compatible with business hours.

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Cassville Democrat | 2015 Best of the Best

Wednesday, October 14, 2015 • Page 13

Proud To Be Voted The #1 Liquor Store In The Area!

Honored to have been voted the area’s #1 Veterinary Clinic

Barry County Veterinary SerViCe, P.C. TABLE ROCK LAKE Bridgeway Plaza State Hwy 39 Shell Knob 417-858-6826 ICE • LURES • LIVE BAIT • TACKLE FISHING LICENSES • APPAREL HUGE SELECTION OF FINE WINE SPIRITS AND BEER

David E. Cupps, DVM • Voyd C. Brown, DVM Elizabeth C. Reed, DVM • Travis F. Pointer, DVM

Thank you for voting us #1 Veterinary Clinic in Cassville!

Call us for Ideas, Information, Products and Services for Animal Agriculture

417-847-2677 1201 Old Hwy. 37, Cassville

Couldn’t Be Prouder To Be Voted the #1 Company To Work For In The Area!!

On the Business world From a Small Setting in Missouri

2015 Best of the Best | Cassville Democrat

Page 14 • Wednesday, October 14, 2015

Call us for all of your Glass needs!

Automotive | Home | Commercial

for voting us best Gift Shop!

Since 1964, Tomblins customers have become friends and family to us.

We thank you and appreciate your support through the years. May each one of you and yours be blessed with good health and happiness.

Thanks to all our great customers and friends for selecting us Best of the Best Auto Glass Shop!

Commercial, Residential and Auto Glass Tinting Now Offering Locksmithing Services

sinCe 1964 On the square • Cassville • 417-847-2195

T o m b l in

J e w e l r y

&

G i f t s

Where qualiTy is The difference.

GLASS & MIRROR

476 Hwy 76, CASSVILLE 417.847.3475 cell: 417.846.6604 877.797.6926

www.lowesautoglass.com

Thank You Cassville for voting us Best of the Best Kid Friendly Restaurant!

93 Main St., Cassville, MO Locally owned and operated by Bill and Walter Mathews

Cassville Democrat | 2015 Best of the Best

Thank You to all the readers for selecting Cassville R-IV School District as the Best of the Best!

We want to thank our communities of Cassville, Eagle Rock, Golden, Jenkins Shell Knob and Butterfield, as well as our parents, teachers, business partners and students for allowing us to serve you!

Cassville R-IV School District – Reflecting The BEST Of Our Communities!

Wednesday, October 14, 2015 • Page 15

SB

SECURITY BANK

Thank You

OF SOUTHWEST MISSOURI

Your Locally Owned Independent Bank Great Service • Committed To Barry County • Decisions Made Locally

for voting us the #1 Insurance Agency as well as voting Jeanette Barber the #1 Insurance Agent in the area.

Thank You

To the Cassville Democrat readers for voting us Best of the Best: Christie Batsche – Best Bank Teller Jeff Parsons – Best Customer Service Individual MEMBER

FIDC

www.sbswmo.com

EQUAL HOUSING

OPPORTUNITY

Thank you to the Cassville Democrat Readers for voting us Best of the Best: Security Bank – Best Bank Security Bank – Best Customer Service Company Christie Batsche – Best Bank Teller Jeff Parsons – Best Customer Service Individual

Great Service Committed To Barry County Decisions Made Locally

SB

SECURITY BANK OF SOUTHWEST MISSOURI Your Locally Owned Independent Bank

Front: 2nd :

Back: Absent:

Laurie Spinks • Debbie Gerleve • Kristi Baker • Kathy Henry • Jon Horner Cristie Batsche • Connie Gautney Wanda Hotsenpillar • Pamela McNabb • Jennifer Frieze • Brian Mohn Jeanette Barber • Karen Johnson • Marilyn Erwin • Bertha Cross • Christie Hare Chelsi Arnold • Gina Stringer • Samantha Speer • Martha Terry • Jeni Bergman Terry Griffin • Candice Brattin Lindy Lombard • Crystal Boyer • Jeff Parsons Kathy Neal • Sheila Packwood

www.sbswmo.com