MOOSEJAWEXPRESS.COM • Wednesday, March 28, 2018 • PAGE A1
MOOSE JAW
EXPRESS Moose Jaw’s REAL community newspaper
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Volume 11, Issue 13 Wednesday, March 28, 2018
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Easter Joy
the art of research™
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City of Moose Jaw
Residential Waste Collection Survey
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March 2018
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Survey sez: Keep Moose Jaw garbage collection in back lanes Insightrix Research Inc.
1–3223 Millar Avenue | By Saskatoon, SK S7K 5Y3For Moose Ron Walter 1–866–888–5640 (toll free) | 1–306–657–5640 Jawinfo@insightrix.com households | www.insightrix.com by curb collection at 52 per
Three out of four Moose surveyed oppose city-wide front curb garbage collection. The August telephone survey by Insightrix Research of Regina found some division in support between the areas now served by front curb collection and those with back lane collection. In Zones One to Four where front curb collection has been a way of life since last July, 67 per cent were strongly opposed or somewhat opposed to this way of pickup. In Zones Five to Eight with back lane pickup, 88 per cent were opposed or somewhat opposed to front curb pickup. Among zones opposing curbside service, 43 per cent rated convenience of back lanes, 29 per cent listed messiness, 18 per cent listed inconvenience of moving bins, and 17 per cent had parking issues. Once informed the city would save $152,000 a year with curbside service, opposition melted to 51 per cent from 88 per cent. Between 48 per cent and 53 per cent had large concerns with convenient bin storage, ease of rolling carts out, safety of carts on the street and road parking on collection day. General satisfaction with waste collection service sits at 63 per cent with those served
cent satisfied, while back lane service rates 74 per cent satisfaction. Yet six in 10 respondents have negative thoughts about the whole garbage collection service: 23 per cent dislike the schedule, 12 per cent dislike the pickup location, 11 per cent dislike the mess and nine per cent each find moving bins inconvenient and have difficulty moving the bins. Forty-six per cent had positive top of mind thoughts: 27 per cent found service okay/ fine; 15 per cent had no complaints and seven per cent felt pickup was adequate. Fifty-five per cent of homes with back lane pickup had positive thoughts about service compared with 37 per cent of curbside pickup homes. Attitudes of residents with curbside service changed somewhat from before to after getting the new collection mode. Thirty-six per cent worried about parking before. After curb service, only 27 per cent had that concern. One in four worried about inconvenience of moving the bins, compared with nearly one in five after curb service came. Concern about messiness went from 19 per cent to 15 per cent after the curb pickup started. Conclusions drawn by the survey indicate a
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Roughly one half of residents are largely concerned with all collection elements specifically asked of them, with the exception of the trucks’ ability to maneuver narrow roads which is of lesser concern. Degree of Concern with Front Curb Garbage Pick-Up Elements No concern
50%
48%
30%
27% 24%
Some concern
53%
The ease of rolling the cart out to the street
48%
42%
33%
37%
26%
23%
Having a convenient storage area for the garbage cart in your yard
A large concern
22%
Having the cart stay safely secured on the street
22%
20%
Being able to find parking on the road during collection days
The ability of garbage trucks to maneuver narrow roads
12. How much of a concern are each of the following with regards to front curb garbage pick-up? 17. How much of a concern are each of the following with regards to switching to front curb garbage pick-up? Base: All respondents, n=400.
16
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range of concerns on current curb collection by a handful of residents can be addressed. Many residents (one in six) are unaware of how the switch from weekly to bi-weekly pickup will benefit the city or them. If the city decides to go ahead with citywide curb collection, the survey conclusion cites communication as crucial to explain why this is being done and in addressing concerns about parking, curb appeal, street cleanliness and snow removal. Council halted implementation of city-wide curb pickup halfway through the process when besieged by complaints.
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