NEW AT FONTAINEBLEAU Fontainebleau Playbill 4A | VOLUME 4 ISSUE 1
MOLTON BROWN BATH AND BODY PRODUCTS
Above: Molton Brown Products.
Fontainebleau recently introduced the luxurious bath and body products of Molton Brown as its’ in-room bath and body amenities. For more than forty years Molton Brown’s growing product lines have been delighting customers with exotically scented, skin-conditioning washes and lotions made of pure flower, plant and marine extracts from around the world. Why Molton Brown? Similar to Fontainebleau, Molton Brown has long been synonymous with luxury and indulgence. The company stocks some of the world’s most prestigious hotels and cruise ships in over 65 countries. Each Molton Brown in room product is designed to exceed our guests’ expectations. “Finding Molton Brown in your hotel bathroom is the mark of a fine property. You know that you’re in for a good stay,” said Condé Nast Traveler, Best in the World, 2010c.
Fontainebleau Playbill
DINING PLAN G U E S T R O O M Fontainebleau guests can now enjoy breakfast and dinner daily throughout their stay for $105 per person, per night.
Guests receive a full breakfast buffet at Vida each morning of their stay and dinner at their choice of Hakkasan, Scarpetta, Gotham Steak, La Côte, Vida or Blade each night. Dinner includes an appetizer, soup or salad, one entrée and one dessert. Plus, kids 12 and under eat free!
NEW ART AT TIMELESS
Above: Fragile Future Chandelier
Timeless at Fontainebleau, the newest retail outlet, celebrates the hotel’s iconic past, present and future, featuring exceptional timepieces and fine jewelry for women and men. Timeless’ newest jewel is the Fragile Future chandelier created by Lonneke Gordijn and Ralph Nauta’s, now showcased in the outlet.
COMPENDIUM
A new, leather bound hotel directory is now available in all guestrooms and suites. A welcome letter and overview map of the property sits at the front of the book. The Dining section showcases a page on each of the restaurants, with a mouthwatering description, image, honored awards and hours of operation. An Entertainment section features nightlife at Fontainebleau including the BleauLive concert series, LIV, Bleau Bar and Glow Pool Bar. The Shops at Fontainebleau section contains a description on each of the shops and the designers carried. Lapis Spa, Lapis Salon, The Gym and Recreation each have a page devoted to their products and services. The Guest Services section contains a listing and description of helpful information about Fontainebleau’s services and an overview on general safety and security completes the directory. The Dine-In Menu sits in the interior left front pocket of the compendium as a separate brochure.
ROOM KEY ACCESS
To enhance security, safety and privacy at Fontainebleau, customized key access will start shortly in each of the four towers. Once in the elevator, owners and guests will not be able to access the floors without a key.
VOLUME 4
SUMMER EDITION
NO. 1
EXTRA! EXTRA! READ ALL ABOUT IT! PH I L G O L D FA R B R E C E I V E S E XC E L L E N C E I N TOURISM AWARD FROM MIAMI BEACH CHAMBER In acknowledgement of Mr. Goldfarb’s major contributions to Miami Beach’s tourism industry, he was presented with the Excellence in Tourism Award on Saturday, June 1, at the Miami Beach Chamber of Commerce’s 91st Annual Gala. The event celebrated Miami’s global appeal and honored distinguished local leaders whose insight, leadership and nobility have contributed significantly to the tourism industry here. Since Mr. Goldfarb joined Team Bleau in 2010, he has been an instrumental leader in the multi-million dollar re-invention of the resort, including the remodel of the Trésor and Sorrento Towers, the launch of the BleauLive Performance Series, and upcoming new concepts in Food & Beverage. His energy and engagement have driven the success of Fontainebleau and its’ Team Members. “The Fontainebleau put Miami Beach on the map in the 1950s and continues to be one of the world’s most renowned, sensational destination resorts. We are excited to recognize Phil for spearheading the ongoing legacy of one of the city’s crown jewels," said Alan Lips, Miami Beach Chamber of Commerce Chairman. The Miami Beach Chamber of Commerce was formed in 1921 to promote the economic well being of Miami Beach's citizens, to improve the quality of life for the entire community, and to communicate the view of the business community on major issues of public policy.
QUARTER RECAP IN PICTURES GOLD STANDARD LEADERSHIP TRAINING The Fontainebleau Gold Standard “Leadership Development Program” officially launched in March 2013. Twenty-four Fontainebleau Leaders were selected to participate in the inaugural Leadership Development Program, in partnership with The Oliver Group.
This seven-month program is designed to support Leaders in developing work values, time application and leadership skills. As part of the curriculum, each participant completed pre-workshop elements to prepare them for interactive workshops. Recently, the selected Leaders successfully completed two, two-day workshops focusing on allocating resources, delegation, team coaching, assessing leaders, building the organization, personal development, and a 100-day action plan.
Above: Team Member of the First Quarter 2013 Celebration.
Above: Overnight Team Member Dinner.
Above: FUN. BleauLive Performance in LIV.
Fontainebleau is investing in the future growth of Fontainebleau and the Leaders of Team Bleau. We are looking forward to serving you and being a critical part of your leadership development. “This is an important step in the development of our future Leaders at Fontainebleau,” Philip Goldfarb said.
CONGRATULATIONS TO THE GOLD STANDARD LEADERS
Above: BIG Bleau Breakfast.
Above: Team Member of the First Quarter 2013 Celebration.
Above: Overnight Team Member Dinner.
Above: Famously Fontainebleau Celebration.
JUNE 2013
- Simon Bowker, Executive Banquet Chef - Kevin Bryant, Director of Sales & Revenue Management - German Cabieses, Director of Condo Operations - Joshua Carr, Director of Financial Planning & Analysis - Rodrigo Carrillo, Director of Facilities - Luis Castro, General Manager of Vida/Blade/Solo - David Chin, Director of Information Technology - Carrie Copeland, Director of Marketing - Josie Feria, Director of Spa Operations - Gordon Harper, Assistant Director of Housekeeping - Masahiro Ito, Director of Quality
- Adam Klein, Director of Capital Projects - Eli Kostbar, Hotel Manager - Derek Lescrinier, Director of Front Office - Oliver Malik, Director of Rooms - Eric McCombs, Hotel Manager - Marie Parvus, Director of Training & Development - Christopher Peters, Director of Internal Maintenance & Wardrobe - John Riccardo, Director of Signature Dining - John Rogers, Director of Food & Beverage - Suzanne Smith, Assistant Director of Beverage - Richard Torres, General Manager of Pool Operations - Jim Wheatley, Director of Security - Ryan Wilson, Executive Sous Chef
INTRODUCING B R I D G E T RY D E R Team Bleau welcomes the newest member of the Executive Committee, Bridget Ryder, Vice President of Information Technology.
Bridget brings a strong financial and information technology background to Fontainebleau, with over 28 years of experience in a variety of industries. Most recently, she led a complete information technology transformation at BTR Consulting Group, where her clients included Turnberry Associates, Lauderdale Yacht Club, Zumba Fitness, Cross Country Home Services and Trainor Sports Medicine. Bridget holds a Bachelor of Science in Accounting from the University of Florida. In her new role, Bridget provides strategic direction for the Fontainebleau infrastructure and information technology operation and forecasts trends to develop long-range plans designed to maintain cost effectiveness and competitiveness in the market. Bridget has been married for more than 20 years and has three children. She and her family spend time relaxing in, on, or around the water and have spent many summers vacationing and cruising in the Bahamas. In her free time, Bridget enjoys boating, fishing and swimming. “I feel very fortunate to be at the iconic Fontainebleau,” Bridget said.
TEXTING AND DRIVING
I T C A N WA I T
Did you know that those who send text messages while driving are 23 times more likely to be in a crash? Fontainebleau is joining the AT&T It Can Wait® movement to end texting and driving, a habit involved in more than 100,000 car accidents each year. Fontainebleau’s summer initiative will involve individual Team Member and department activities to raise awareness of the risks of texting while driving, encourage everyone to make a personal commitment not to text and drive, and recruit others to join the growing ranks of advocates dedicated to saving lives by ending texting while driving. Fontainebleau’s efforts will culminate in a national day of action on September 19, 2013. The message is simple, yet vital: When it comes to texting and driving…It Can Wait. Details on how you, friends and family can get involved will be announced thorughout the summer.
2A | VOLUME 4 ISSUE 1
IF YOU SEE SOMETHING
SAY SOMETHING
I would like to take this opportunity to remind everyone that we all share the responsibility to ensure the safety of our guests, our hotel and Team Bleau. With that in mind, we are asking all Team Members to be extra vigilant and report anything that may appear suspicious in nature to the Emergency Security Line at extension 53. These concerns may be related to an individual acting extremely nervous, an unattended vehicle that cannot be accounted for, or even a bag, backpack or piece of luggage that appears to be discarded. We are counting on our entire team to be the 2,300 extra pair of eyes and ears to proactively help identify and report anything that could be considered a threat to Fontainebleau. The Security Department is prepared to respond to, and investigate, any matter that may be considered suspicious and, if necessary, work with the local authorities to address the issue at hand. With this said, Fontainebleau is adopting the nationwide "If You See Something, Say Something™" public awareness campaign from the Department of Homeland Security. This is an initiative to raise awareness of indicators of terrorism and terrorism-related crime, and to emphasize the importance of reporting suspicious activity to the proper authorities. To highlight the campaign, a new “If You See Something. Say Something” video will be integrated into all New Hire Orientations.
Once again, please remember to keep safety and security at the forefront of your thoughts as we move forward with our daily routines and responsibilities. Thank you,
Carlos Noriega Vice President of Life Safety & Risk Management
HURRICANE SEASON
PREPARATION
The 2013 hurricane season is here until November 30, 2013. Making a hurricane plan ahead of time and stocking up on vital supplies will go a long way toward helping you and your loved ones stay safe in the event of a storm.
At work, the Security Department published the 2013 Fontainebleau Hurricane Plan outlining specific instructions for each department in the event of a storm. All departments should review the manual and focus on the actions required of your specific department. Charles Hunnicutt, Manager of Safety and Security Training, will be visiting each department to discuss hurricane preparedness on and off property. Ensure your contact information is up-to-date with the Human Resources Department and that your department has a complete list of updated emergency contact information available. In addition, call the Fontainebleau Hurricane Hotline at 305-695-4888 call before, during and after the storm for updates of the status of the hotel and when you should report to work. For more information regarding how to prepare for hurricane season, visit www.nhc.noaa.gov.
Fontainebleau Playbill
VOLUME 4 ISSUE 1 | 3A
Fontainebleau Playbill
THE BIG BLEAU PROGRAM FAMOUSLY This year’s BIG Bleau Project ended with a BIG Bleau Breakfast in May to celebrate the program’s success and the commitment of each mentor and mentee throughout the school year.
The partnership with Big Brothers, Big Sisters of Greater Miami introduced 26 Booker T. Washington High School students or “Littles” to Fontainebleau Leaders or “Bigs” through the "School-to-Work" Above: Philip Goldfarb and the Littles from The Big Bleau Program. Program, aimed at helping at-risk students improve their chances of graduation. Throughout the 8-month workplace preparation program, the Littles received a one-hour training provided by the Human Resources Department and experienced one-on-one time with their Big in a variety of departments throughout Fontainebleau. This exposure to Fontainebleau and individual encouragement from Bigs made a world of difference in many of the Littles’ lives. Thank you to all of the Bigs who participated. Stay tuned for updates on next year’s program and your opportunity to participate. A special thank you to the 2012 - 2013 participating Leaders: Janine Ackerman from Front Office, Lauran Azalia from Sales, Shaunna Baker from Convention Services, Josh Becker from Gotham Steak, Christina Coupet from La Côte, Robin Gamm-Sweigert from Retail, Eileen Seijas from Retail, Anna Hoyos from Front Office, Katie Hurst from Human Resources, Masahiro Ito from Human Resources, Terry James from Purchasing, Eli Kostbar from Front Office, Derek Lescrinier from Front Office, Lauren Lucash from Human Resources, Oliver Malik from Front Office, Edward Marino from Banquets, Ruth Meinecke from Reservations, Alina Molina from Human Resources, Marcellia Osamor from Convention Services, Marie Parvus from Human Resources, Maria Saavedra from Sales, Stephanie Silverman from Executive Office, Samuel Sutter from Front Office, Jennie Torres from Information Technology, Cesar Velez Polit from Front Services, and Vanessa Vinas from Solo.
2013 FLORIDA STERLING TEAM SHOWCASE WINNER
Recently, Masa Ito, Marie Parvus and Lauren Lucash represented Fontainebleau Miami Beach and the Human Resources Department in the 21st Annual Florida Sterling Conference Team Showcase. This showcase provides a public forum for teams to demonstrate the principles and techniques of improving organizational performance through employee participation. The presentation and preparation took months and came down to three state-wide finalists, including Fontainebleau Miami Beach; South Florida Motors, BMW Mini; and the City of Tallahassee. Masa, Marie and Lauren traveled to Orlando to present our path to achieving and Above: Masa Ito, Marie Parvus and Lauren Lucash from Human exceeding our Company-widegoals in regards to Resources Accept the Sterling Showcase Award. Team Member engagement. Congratulations to the team who brought home two audience awards, “Best Organizational Impact” and “Best Lessons Learned,” as well as First Runner-up in the overall competition! As Team Bleau, we all share in this success as each department had direct impact on the accomplishments surrounding Team Member engagement throughout the past three years. In the midst of preparation for the Team Showcase presentation mentioned above, Masa Ito was a keynote presenter for the 2013 Florida Sterling Council Conference. Masa led the workshop ‘Hybrid Method of Service Performance Improvement’ which focused on gaining effective understanding of the ‘Voice Of the Customer,’ key satisfaction drivers and dissatisfaction triggers, deconstructing customer feedback methodically, and converting analysis results into actionable and measurable performance improvement. Masa received great reviews and was the ultimate Fontainebleau ambassador.
FONTAINEBLEAU
WHAT IS YOUR FAMOUSLY AD CAMPAIGN FONTAINEBLEAU MOMENT?
FAMOUSLY FONTAINEBLEAU
Famously Fontainebleau is a lifestyle experienced by our guests, but lived daily by Team Members. "Everyone will be famous for fifteen minutes" is the how Team Members strive to make every guest feel on a daily basis. In those moments of co-creating special memories with guests, we become part of the leading role on Morris Lapidus' stage. To promote the new campaign within Team Bleau, we asked Team Members to tell us their most Famously Fontainebleau story for a chance to win a BleauLive Weekend for them and three friends. Team Members entered the Famously Fontainebleau Sweepstakes by telling their story online, through video and on paper. The winner was revealed at the Famously Fontainebleau Team Member Celebration on April 23. Congratulations to Josephine Cadillon from Reservations who won a two-day, one-night stay in an oceanfront, two-bedroom suite, VIP passes to experience the BleauLive concert performance of her choice, dinner for four at Gotham Steak, Hakkasan or Scarpetta and limousine pick up from her home to Fontainebleau from Coastal Car Worldwide.
JOSEPHINE 'S FAMOUS MOMENT I began working at Fontainebleau in April 2009. I had never worked for such a large property and often times I felt like a little fish in a big pond. That most certainly changed when I began to prepare for my military leave to Afghanistan in January 2012. Before I left for my deployment, I was also recognized by the hotel for winning the re-naming contest for the Team Member cafeteria, which I coined as “Café 54.” In this moment, I felt most famous as other Team Members came to congratulate me as if I were a celebrity. Regardless Above: Josephine Cadillon (far left) with Fellow Team Members of the prize, having my name associated with this at the Famously Fontainebleau Celebration. vital part of the Team Member experience will forever humble me. Every time I walk past Café 54 now, I feel a great sense of pride and a sudden burst of motivation to exceed in my job performance and provide the utmost service to our guests. Midway through my deployment, I was contacted by the Fontainebleau Human Resources Department concerning a story they were running about Team Members in the service. In that moment, I felt proud to be a member of the Fontainebleau family and to be recognized for executing my patriotic duties. I knew many fellow soldiers whose employers refused to even hold their jobs while they served overseas, so to me this signified the ultimate form of respect and dedication. Upon returning to work, I was welcomed with open arms and personally recognized by Mary Rogers, Vice President of Operations, who contacted me on the day of my return to thank me for my service. I was then assisted by the Front Office Managers in finding a new position that fit my skill-set and made me feel most comfortable. It was this collective effort that continued to make me feel proud as a Fontainebleau Team Member and solidified my future dedication to the hotel.
THE CELEBRATION IN PICTURES
Above: New Image for the Advertisement Campaign.
Fontainebleau recently unveiled its new Famously Fontainebleau advertisement campaign through leading marketing and public relations channels nationwide. Famously Fontainebleau is a world of experiences, moments, details and design that are unique to Fontainebleau. The campaign encourages guests to live the good life today, as inspired by the golden age of Miami. When a guest visits Fontainebleau, they return to a time of glamour, romance and elegance, in a way only a timeless icon can that is modern, sexy and fun. Famously Fontainebleau is not only a tribute to Fontainebleau’s legendary roots, but also speaks to the feeling today’s guests have of being famous while here, building on Fontainebleau’s history through their own experiences. “We want every guest to feel like they’re a part of our history when they step inside the resort and Famously Fontainebleau brings that idea to life,” said Philip Goldfarb, President and COO. “Highlighted throughout the campaign is the spectacular blend of trend-setting design, incomparable cuisine, and unparalleled service amidst a backdrop of nearly 60 years of Miami culture that all align to create a one-of-a-kind Fontainebleau experience.” To complement the campaign, new images and videos have been published to showcase the hotel. In addition, Fontainebleau has developed a Facebook Postcard Tab. This new interactive social media element allows Facebook users to upload photos into a Famously Fontainebleau postcard template where they can tag friends and share on their personal wall.
FONTAINEBLEAU SAFETY COMMITTEE The Fontainebleau Safety Committee is led by Chairman Charles Hunnicutt, Manager of Safety and Security Training, and Vice Chairman Kevin Schwartz, Security Manager, and includes committee members from departments throughout the hotel. Each month the committee meets to discuss incidents, conduct safety walks and brainstorm company-wide projects to make guests and Team Members safe. To join the committee or provide suggestions please contact Charles Hunnicutt at chunnicutt@fontainebleau.com.
Above: Guest Famously Fontainebleau Postcard Featured on Fontainebleau's Facebook Page.
2A | VOLUME 4 ISSUE 1
IF YOU SEE SOMETHING
SAY SOMETHING
I would like to take this opportunity to remind everyone that we all share the responsibility to ensure the safety of our guests, our hotel and Team Bleau. With that in mind, we are asking all Team Members to be extra vigilant and report anything that may appear suspicious in nature to the Emergency Security Line at extension 53. These concerns may be related to an individual acting extremely nervous, an unattended vehicle that cannot be accounted for, or even a bag, backpack or piece of luggage that appears to be discarded. We are counting on our entire team to be the 2,300 extra pair of eyes and ears to proactively help identify and report anything that could be considered a threat to Fontainebleau. The Security Department is prepared to respond to, and investigate, any matter that may be considered suspicious and, if necessary, work with the local authorities to address the issue at hand. With this said, Fontainebleau is adopting the nationwide "If You See Something, Say Something™" public awareness campaign from the Department of Homeland Security. This is an initiative to raise awareness of indicators of terrorism and terrorism-related crime, and to emphasize the importance of reporting suspicious activity to the proper authorities. To highlight the campaign, a new “If You See Something. Say Something” video will be integrated into all New Hire Orientations.
Once again, please remember to keep safety and security at the forefront of your thoughts as we move forward with our daily routines and responsibilities. Thank you,
Carlos Noriega Vice President of Life Safety & Risk Management
HURRICANE SEASON
PREPARATION
The 2013 hurricane season is here until November 30, 2013. Making a hurricane plan ahead of time and stocking up on vital supplies will go a long way toward helping you and your loved ones stay safe in the event of a storm.
At work, the Security Department published the 2013 Fontainebleau Hurricane Plan outlining specific instructions for each department in the event of a storm. All departments should review the manual and focus on the actions required of your specific department. Charles Hunnicutt, Manager of Safety and Security Training, will be visiting each department to discuss hurricane preparedness on and off property. Ensure your contact information is up-to-date with the Human Resources Department and that your department has a complete list of updated emergency contact information available. In addition, call the Fontainebleau Hurricane Hotline at 305-695-4888 call before, during and after the storm for updates of the status of the hotel and when you should report to work. For more information regarding how to prepare for hurricane season, visit www.nhc.noaa.gov.
Fontainebleau Playbill
VOLUME 4 ISSUE 1 | 3A
Fontainebleau Playbill
THE BIG BLEAU PROGRAM FAMOUSLY This year’s BIG Bleau Project ended with a BIG Bleau Breakfast in May to celebrate the program’s success and the commitment of each mentor and mentee throughout the school year.
The partnership with Big Brothers, Big Sisters of Greater Miami introduced 26 Booker T. Washington High School students or “Littles” to Fontainebleau Leaders or “Bigs” through the "School-to-Work" Above: Philip Goldfarb and the Littles from The Big Bleau Program. Program, aimed at helping at-risk students improve their chances of graduation. Throughout the 8-month workplace preparation program, the Littles received a one-hour training provided by the Human Resources Department and experienced one-on-one time with their Big in a variety of departments throughout Fontainebleau. This exposure to Fontainebleau and individual encouragement from Bigs made a world of difference in many of the Littles’ lives. Thank you to all of the Bigs who participated. Stay tuned for updates on next year’s program and your opportunity to participate. A special thank you to the 2012 - 2013 participating Leaders: Janine Ackerman from Front Office, Lauran Azalia from Sales, Shaunna Baker from Convention Services, Josh Becker from Gotham Steak, Christina Coupet from La Côte, Robin Gamm-Sweigert from Retail, Eileen Seijas from Retail, Anna Hoyos from Front Office, Katie Hurst from Human Resources, Masahiro Ito from Human Resources, Terry James from Purchasing, Eli Kostbar from Front Office, Derek Lescrinier from Front Office, Lauren Lucash from Human Resources, Oliver Malik from Front Office, Edward Marino from Banquets, Ruth Meinecke from Reservations, Alina Molina from Human Resources, Marcellia Osamor from Convention Services, Marie Parvus from Human Resources, Maria Saavedra from Sales, Stephanie Silverman from Executive Office, Samuel Sutter from Front Office, Jennie Torres from Information Technology, Cesar Velez Polit from Front Services, and Vanessa Vinas from Solo.
2013 FLORIDA STERLING TEAM SHOWCASE WINNER
Recently, Masa Ito, Marie Parvus and Lauren Lucash represented Fontainebleau Miami Beach and the Human Resources Department in the 21st Annual Florida Sterling Conference Team Showcase. This showcase provides a public forum for teams to demonstrate the principles and techniques of improving organizational performance through employee participation. The presentation and preparation took months and came down to three state-wide finalists, including Fontainebleau Miami Beach; South Florida Motors, BMW Mini; and the City of Tallahassee. Masa, Marie and Lauren traveled to Orlando to present our path to achieving and Above: Masa Ito, Marie Parvus and Lauren Lucash from Human exceeding our Company-widegoals in regards to Resources Accept the Sterling Showcase Award. Team Member engagement. Congratulations to the team who brought home two audience awards, “Best Organizational Impact” and “Best Lessons Learned,” as well as First Runner-up in the overall competition! As Team Bleau, we all share in this success as each department had direct impact on the accomplishments surrounding Team Member engagement throughout the past three years. In the midst of preparation for the Team Showcase presentation mentioned above, Masa Ito was a keynote presenter for the 2013 Florida Sterling Council Conference. Masa led the workshop ‘Hybrid Method of Service Performance Improvement’ which focused on gaining effective understanding of the ‘Voice Of the Customer,’ key satisfaction drivers and dissatisfaction triggers, deconstructing customer feedback methodically, and converting analysis results into actionable and measurable performance improvement. Masa received great reviews and was the ultimate Fontainebleau ambassador.
FONTAINEBLEAU
WHAT IS YOUR FAMOUSLY AD CAMPAIGN FONTAINEBLEAU MOMENT?
FAMOUSLY FONTAINEBLEAU
Famously Fontainebleau is a lifestyle experienced by our guests, but lived daily by Team Members. "Everyone will be famous for fifteen minutes" is the how Team Members strive to make every guest feel on a daily basis. In those moments of co-creating special memories with guests, we become part of the leading role on Morris Lapidus' stage. To promote the new campaign within Team Bleau, we asked Team Members to tell us their most Famously Fontainebleau story for a chance to win a BleauLive Weekend for them and three friends. Team Members entered the Famously Fontainebleau Sweepstakes by telling their story online, through video and on paper. The winner was revealed at the Famously Fontainebleau Team Member Celebration on April 23. Congratulations to Josephine Cadillon from Reservations who won a two-day, one-night stay in an oceanfront, two-bedroom suite, VIP passes to experience the BleauLive concert performance of her choice, dinner for four at Gotham Steak, Hakkasan or Scarpetta and limousine pick up from her home to Fontainebleau from Coastal Car Worldwide.
JOSEPHINE 'S FAMOUS MOMENT I began working at Fontainebleau in April 2009. I had never worked for such a large property and often times I felt like a little fish in a big pond. That most certainly changed when I began to prepare for my military leave to Afghanistan in January 2012. Before I left for my deployment, I was also recognized by the hotel for winning the re-naming contest for the Team Member cafeteria, which I coined as “Café 54.” In this moment, I felt most famous as other Team Members came to congratulate me as if I were a celebrity. Regardless Above: Josephine Cadillon (far left) with Fellow Team Members of the prize, having my name associated with this at the Famously Fontainebleau Celebration. vital part of the Team Member experience will forever humble me. Every time I walk past Café 54 now, I feel a great sense of pride and a sudden burst of motivation to exceed in my job performance and provide the utmost service to our guests. Midway through my deployment, I was contacted by the Fontainebleau Human Resources Department concerning a story they were running about Team Members in the service. In that moment, I felt proud to be a member of the Fontainebleau family and to be recognized for executing my patriotic duties. I knew many fellow soldiers whose employers refused to even hold their jobs while they served overseas, so to me this signified the ultimate form of respect and dedication. Upon returning to work, I was welcomed with open arms and personally recognized by Mary Rogers, Vice President of Operations, who contacted me on the day of my return to thank me for my service. I was then assisted by the Front Office Managers in finding a new position that fit my skill-set and made me feel most comfortable. It was this collective effort that continued to make me feel proud as a Fontainebleau Team Member and solidified my future dedication to the hotel.
THE CELEBRATION IN PICTURES
Above: New Image for the Advertisement Campaign.
Fontainebleau recently unveiled its new Famously Fontainebleau advertisement campaign through leading marketing and public relations channels nationwide. Famously Fontainebleau is a world of experiences, moments, details and design that are unique to Fontainebleau. The campaign encourages guests to live the good life today, as inspired by the golden age of Miami. When a guest visits Fontainebleau, they return to a time of glamour, romance and elegance, in a way only a timeless icon can that is modern, sexy and fun. Famously Fontainebleau is not only a tribute to Fontainebleau’s legendary roots, but also speaks to the feeling today’s guests have of being famous while here, building on Fontainebleau’s history through their own experiences. “We want every guest to feel like they’re a part of our history when they step inside the resort and Famously Fontainebleau brings that idea to life,” said Philip Goldfarb, President and COO. “Highlighted throughout the campaign is the spectacular blend of trend-setting design, incomparable cuisine, and unparalleled service amidst a backdrop of nearly 60 years of Miami culture that all align to create a one-of-a-kind Fontainebleau experience.” To complement the campaign, new images and videos have been published to showcase the hotel. In addition, Fontainebleau has developed a Facebook Postcard Tab. This new interactive social media element allows Facebook users to upload photos into a Famously Fontainebleau postcard template where they can tag friends and share on their personal wall.
FONTAINEBLEAU SAFETY COMMITTEE The Fontainebleau Safety Committee is led by Chairman Charles Hunnicutt, Manager of Safety and Security Training, and Vice Chairman Kevin Schwartz, Security Manager, and includes committee members from departments throughout the hotel. Each month the committee meets to discuss incidents, conduct safety walks and brainstorm company-wide projects to make guests and Team Members safe. To join the committee or provide suggestions please contact Charles Hunnicutt at chunnicutt@fontainebleau.com.
Above: Guest Famously Fontainebleau Postcard Featured on Fontainebleau's Facebook Page.
NEW AT FONTAINEBLEAU Fontainebleau Playbill 4A | VOLUME 4 ISSUE 1
MOLTON BROWN BATH AND BODY PRODUCTS
Above: Molton Brown Products.
Fontainebleau recently introduced the luxurious bath and body products of Molton Brown as its’ in-room bath and body amenities. For more than forty years Molton Brown’s growing product lines have been delighting customers with exotically scented, skin-conditioning washes and lotions made of pure flower, plant and marine extracts from around the world. Why Molton Brown? Similar to Fontainebleau, Molton Brown has long been synonymous with luxury and indulgence. The company stocks some of the world’s most prestigious hotels and cruise ships in over 65 countries. Each Molton Brown in room product is designed to exceed our guests’ expectations. “Finding Molton Brown in your hotel bathroom is the mark of a fine property. You know that you’re in for a good stay,” said Condé Nast Traveler, Best in the World, 2010c.
Fontainebleau Playbill
DINING PLAN G U E S T R O O M Fontainebleau guests can now enjoy breakfast and dinner daily throughout their stay for $105 per person, per night.
Guests receive a full breakfast buffet at Vida each morning of their stay and dinner at their choice of Hakkasan, Scarpetta, Gotham Steak, La Côte, Vida or Blade each night. Dinner includes an appetizer, soup or salad, one entrée and one dessert. Plus, kids 12 and under eat free!
NEW ART AT TIMELESS
Above: Fragile Future Chandelier
Timeless at Fontainebleau, the newest retail outlet, celebrates the hotel’s iconic past, present and future, featuring exceptional timepieces and fine jewelry for women and men. Timeless’ newest jewel is the Fragile Future chandelier created by Lonneke Gordijn and Ralph Nauta’s, now showcased in the outlet.
COMPENDIUM
A new, leather bound hotel directory is now available in all guestrooms and suites. A welcome letter and overview map of the property sits at the front of the book. The Dining section showcases a page on each of the restaurants, with a mouthwatering description, image, honored awards and hours of operation. An Entertainment section features nightlife at Fontainebleau including the BleauLive concert series, LIV, Bleau Bar and Glow Pool Bar. The Shops at Fontainebleau section contains a description on each of the shops and the designers carried. Lapis Spa, Lapis Salon, The Gym and Recreation each have a page devoted to their products and services. The Guest Services section contains a listing and description of helpful information about Fontainebleau’s services and an overview on general safety and security completes the directory. The Dine-In Menu sits in the interior left front pocket of the compendium as a separate brochure.
ROOM KEY ACCESS
To enhance security, safety and privacy at Fontainebleau, customized key access will start shortly in each of the four towers. Once in the elevator, owners and guests will not be able to access the floors without a key.
VOLUME 4
SUMMER EDITION
NO. 1
EXTRA! EXTRA! READ ALL ABOUT IT! PH I L G O L D FA R B R E C E I V E S E XC E L L E N C E I N TOURISM AWARD FROM MIAMI BEACH CHAMBER In acknowledgement of Mr. Goldfarb’s major contributions to Miami Beach’s tourism industry, he was presented with the Excellence in Tourism Award on Saturday, June 1, at the Miami Beach Chamber of Commerce’s 91st Annual Gala. The event celebrated Miami’s global appeal and honored distinguished local leaders whose insight, leadership and nobility have contributed significantly to the tourism industry here. Since Mr. Goldfarb joined Team Bleau in 2010, he has been an instrumental leader in the multi-million dollar re-invention of the resort, including the remodel of the Trésor and Sorrento Towers, the launch of the BleauLive Performance Series, and upcoming new concepts in Food & Beverage. His energy and engagement have driven the success of Fontainebleau and its’ Team Members. “The Fontainebleau put Miami Beach on the map in the 1950s and continues to be one of the world’s most renowned, sensational destination resorts. We are excited to recognize Phil for spearheading the ongoing legacy of one of the city’s crown jewels," said Alan Lips, Miami Beach Chamber of Commerce Chairman. The Miami Beach Chamber of Commerce was formed in 1921 to promote the economic well being of Miami Beach's citizens, to improve the quality of life for the entire community, and to communicate the view of the business community on major issues of public policy.
QUARTER RECAP IN PICTURES GOLD STANDARD LEADERSHIP TRAINING The Fontainebleau Gold Standard “Leadership Development Program” officially launched in March 2013. Twenty-four Fontainebleau Leaders were selected to participate in the inaugural Leadership Development Program, in partnership with The Oliver Group.
This seven-month program is designed to support Leaders in developing work values, time application and leadership skills. As part of the curriculum, each participant completed pre-workshop elements to prepare them for interactive workshops. Recently, the selected Leaders successfully completed two, two-day workshops focusing on allocating resources, delegation, team coaching, assessing leaders, building the organization, personal development, and a 100-day action plan.
Above: Team Member of the First Quarter 2013 Celebration.
Above: Overnight Team Member Dinner.
Above: FUN. BleauLive Performance in LIV.
Fontainebleau is investing in the future growth of Fontainebleau and the Leaders of Team Bleau. We are looking forward to serving you and being a critical part of your leadership development. “This is an important step in the development of our future Leaders at Fontainebleau,” Philip Goldfarb said.
CONGRATULATIONS TO THE GOLD STANDARD LEADERS
Above: BIG Bleau Breakfast.
Above: Team Member of the First Quarter 2013 Celebration.
Above: Overnight Team Member Dinner.
Above: Famously Fontainebleau Celebration.
JUNE 2013
- Simon Bowker, Executive Banquet Chef - Kevin Bryant, Director of Sales & Revenue Management - German Cabieses, Director of Condo Operations - Joshua Carr, Director of Financial Planning & Analysis - Rodrigo Carrillo, Director of Facilities - Luis Castro, General Manager of Vida/Blade/Solo - David Chin, Director of Information Technology - Carrie Copeland, Director of Marketing - Josie Feria, Director of Spa Operations - Gordon Harper, Assistant Director of Housekeeping - Masahiro Ito, Director of Quality
- Adam Klein, Director of Capital Projects - Eli Kostbar, Hotel Manager - Derek Lescrinier, Director of Front Office - Oliver Malik, Director of Rooms - Eric McCombs, Hotel Manager - Marie Parvus, Director of Training & Development - Christopher Peters, Director of Internal Maintenance & Wardrobe - John Riccardo, Director of Signature Dining - John Rogers, Director of Food & Beverage - Suzanne Smith, Assistant Director of Beverage - Richard Torres, General Manager of Pool Operations - Jim Wheatley, Director of Security - Ryan Wilson, Executive Sous Chef
INTRODUCING B R I D G E T RY D E R Team Bleau welcomes the newest member of the Executive Committee, Bridget Ryder, Vice President of Information Technology.
Bridget brings a strong financial and information technology background to Fontainebleau, with over 28 years of experience in a variety of industries. Most recently, she led a complete information technology transformation at BTR Consulting Group, where her clients included Turnberry Associates, Lauderdale Yacht Club, Zumba Fitness, Cross Country Home Services and Trainor Sports Medicine. Bridget holds a Bachelor of Science in Accounting from the University of Florida. In her new role, Bridget provides strategic direction for the Fontainebleau infrastructure and information technology operation and forecasts trends to develop long-range plans designed to maintain cost effectiveness and competitiveness in the market. Bridget has been married for more than 20 years and has three children. She and her family spend time relaxing in, on, or around the water and have spent many summers vacationing and cruising in the Bahamas. In her free time, Bridget enjoys boating, fishing and swimming. “I feel very fortunate to be at the iconic Fontainebleau,” Bridget said.
TEXTING AND DRIVING
I T C A N WA I T
Did you know that those who send text messages while driving are 23 times more likely to be in a crash? Fontainebleau is joining the AT&T It Can Wait® movement to end texting and driving, a habit involved in more than 100,000 car accidents each year. Fontainebleau’s summer initiative will involve individual Team Member and department activities to raise awareness of the risks of texting while driving, encourage everyone to make a personal commitment not to text and drive, and recruit others to join the growing ranks of advocates dedicated to saving lives by ending texting while driving. Fontainebleau’s efforts will culminate in a national day of action on September 19, 2013. The message is simple, yet vital: When it comes to texting and driving…It Can Wait. Details on how you, friends and family can get involved will be announced thorughout the summer.