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The Cycle of Success
from Culinary Playbook
MENUS
The Cycle of Success
Whether serving residents or guests in our cafes, it is vital to continually evaluate your menus using the cycle of success:
Resident/Guest Focused: Are you anticipating your resident/guest wants or needs? What are your demographics? What is important to them? A wise man once said, “If you want to know what your resident thinks, just ask them.”
Customize Menu & Services: Only after you have sought to truly understand your customer and what’s important to them can you start to customize your menu and services. Keep in mind demographics, regional preferences, acuity level, budget, staffing, equipment, etc. Remember, engage your entire team in the process. Many of the best ideas come from those who are closest to your residents & guests.
Compile & Analyze Data: Validating your work is crucial/ extremely valuable after your menu is customized. Gain beneficial feedback by evaluating data from resident satisfaction scores, verbatims and retail surveys.
Continually Change: Upon understanding our residents/guests, customizing your menu, and compiling and analyzing the data, you need to take action. Armed with the knowledge and tools to anticipate needs, you are starting the process of satisfying residents and guests for years to come.
To serve the best culinary experience possible at your business, use the following seasonality guide and menu tools to create customized menu experiences all year long:
