Mosaic Brochure

Mosaic Print Management Ltd

The Granary, St Olaf’s Chapel Yealmpton, Plymouth Devon, PL8 2NN

York House, Wetherby Road Long Marston, York North Yorkshire, YO26 7NH

t: 01752 881508 f: 01752 882253

t: 01904 739016 f: 01904 739079

e: info@mosaicpm.com

www.mosaicpm.com

print management

commercial print

security print

direct mail/ transactional print

corporate gifts

marketing print

business communication

innovative products

membership systems

‘ real’ solutions for ‘ real’ value

Contents ■

Mosaic - Overview

2

■

Print Management

4

■

Commercial Print

6

■

Security Print

8

■

Innovative Products

9

■

Direct Mail

10

■

Marketing Print

12

■

Membership Systems

14

■

Business Communication

15

■

Fulfilment Solutions

16

■

Incisive Solutions

18

■

Corporate Gifts

19

■

Environment

20

www.mosaicpm.com

Contents ■

Mosaic - Overview

2

■

Print Management

4

■

Commercial Print

6

■

Security Print

8

■

Innovative Products

9

■

Direct Mail

10

■

Marketing Print

12

■

Membership Systems

14

■

Business Communication

15

■

Fulfilment Solutions

16

■

Incisive Solutions

18

■

Corporate Gifts

19

■

Environment

20

www.mosaicpm.com

Mosaic - overview Mosaic’s development in 2003 was driven by the need for a new standard

Our solutions minimise administration and process costs,

in the supply and management of print. There are many weaknesses in

and benefit from a portfolio of the industry’s highest rated

traditional print procurement and production, so we focussed on the

production environments

provision of optimum value and quality customer service.

with a mirrored supply chain that reduces the risk

Mosaic can add its substantial industry knowledge and

of business discontinuance. We operate a streamlined

specialist resources to the client’s internal skills,

corporate infrastructure unrivalled in the print industry,

allowing them to concentrate on their core business.

supported by leading web-based e procurement technology.

Independent of our own production, we provide our

In addition we have marketing support applications that

clients with proactive guidance, dedicated account

provides a high level of sophistication for the creation of

management and a fully flexible, scalable and

marketing templates with user personalisation, within strict

unlimited capacity solution that evolves throughout

Brand management providing both electronic and web

the relationship. Our extensive database of suppliers

proofing facilities.

is constantly monitored, updated and quality accredited, allowing us to provide maximised cost

Mosaic supports a full UK-wide service, from regional offices in Bristol, Newcastle, Plymouth

savings for our clients.

and York. We manage in excess of £20 million of our clients’ print spend on materials and production, including Direct Mail, transactional and secure printing production, warehousing,

Using unrivalled industry expertise, Mosaic sources

point of sale materials, lithographic, digital print, logistics, and print on demand. In addition

at continuously benchmarked Best Value in order to

to our Print Supply Services within the group we have our own Fulfilment Solutions

maximise pricing efficiency and maintain process

operating from our modern 60,000 square feet warehouse in York. Here we provide pick,

improvement. We use our consulting expertise,

pack, storage and call centre services to a growing range of clients. The group is further

gained in the independent sector to provide guidance

strengthened by Incisive Solutions providing custom written marketing communication

on all matters related to optimum print management

systems.

solutions including brand guardianship, VAT mitigation,

2

transfers of responsibility and the use of recognised

Mosaic is therefore well positioned to offer clients a complete service of integrated packages

FSC/PEFC products.

allowing a high level of quality business communication.

www.mosaicpm.com 3

Mosaic - overview Mosaic’s development in 2003 was driven by the need for a new standard

Our solutions minimise administration and process costs,

in the supply and management of print. There are many weaknesses in

and benefit from a portfolio of the industry’s highest rated

traditional print procurement and production, so we focussed on the

production environments

provision of optimum value and quality customer service.

with a mirrored supply chain that reduces the risk

Mosaic can add its substantial industry knowledge and

of business discontinuance. We operate a streamlined

specialist resources to the client’s internal skills,

corporate infrastructure unrivalled in the print industry,

allowing them to concentrate on their core business.

supported by leading web-based e procurement technology.

Independent of our own production, we provide our

In addition we have marketing support applications that

clients with proactive guidance, dedicated account

provides a high level of sophistication for the creation of

management and a fully flexible, scalable and

marketing templates with user personalisation, within strict

unlimited capacity solution that evolves throughout

Brand management providing both electronic and web

the relationship. Our extensive database of suppliers

proofing facilities.

is constantly monitored, updated and quality accredited, allowing us to provide maximised cost

Mosaic supports a full UK-wide service, from regional offices in Bristol, Newcastle, Plymouth

savings for our clients.

and York. We manage in excess of £20 million of our clients’ print spend on materials and production, including Direct Mail, transactional and secure printing production, warehousing,

Using unrivalled industry expertise, Mosaic sources

point of sale materials, lithographic, digital print, logistics, and print on demand. In addition

at continuously benchmarked Best Value in order to

to our Print Supply Services within the group we have our own Fulfilment Solutions

maximise pricing efficiency and maintain process

operating from our modern 60,000 square feet warehouse in York. Here we provide pick,

improvement. We use our consulting expertise,

pack, storage and call centre services to a growing range of clients. The group is further

gained in the independent sector to provide guidance

strengthened by Incisive Solutions providing custom written marketing communication

on all matters related to optimum print management

systems.

solutions including brand guardianship, VAT mitigation,

2

transfers of responsibility and the use of recognised

Mosaic is therefore well positioned to offer clients a complete service of integrated packages

FSC/PEFC products.

allowing a high level of quality business communication.

www.mosaicpm.com 3

Print Management All organisations are striving to reduce their operating costs, therefore non-core activities such as print facilities management are being increasingly outsourced. That’s where the Mosaic team can assist; we can complete a free consultation audit of your current internal procedures, and then evaluate the most effective way to organise future procurement of printed and other communication products. This ensures the maximum cost benefits and return of your time investment, while providing the advantages of a long-term management strategy for your business communication.

We can take the whole logistical operation off your hands, right down to storing the products for you in our temperature controlled environment thus freeing up your own valuable warehouse and office space for more productive business use.

Our consultation will critically analyse the flow of any communication through its complete Our consultation can provide significant cost reductions by analysing and reducing the processing overheads. By ensuring that the preparation of the document, data extraction, handling and filing are completed just five percent more efficiently, you can effectively save the cost of the original document!

life cycle to ensure that it is functioning correctly and efficiently. We will invest time to fully understand your corporate image and culture and reflect this in the image of all your external and internal print needs. Our Print Management outsourcing service will provide you with a proposal, identifying strategic opportunities and quick wins, allowing you to concentrate on running your business. You can leave the Print Management to the experts.

4

www.mosaicpm.com 5

Print Management All organisations are striving to reduce their operating costs, therefore non-core activities such as print facilities management are being increasingly outsourced. That’s where the Mosaic team can assist; we can complete a free consultation audit of your current internal procedures, and then evaluate the most effective way to organise future procurement of printed and other communication products. This ensures the maximum cost benefits and return of your time investment, while providing the advantages of a long-term management strategy for your business communication.

We can take the whole logistical operation off your hands, right down to storing the products for you in our temperature controlled environment thus freeing up your own valuable warehouse and office space for more productive business use.

Our consultation will critically analyse the flow of any communication through its complete Our consultation can provide significant cost reductions by analysing and reducing the processing overheads. By ensuring that the preparation of the document, data extraction, handling and filing are completed just five percent more efficiently, you can effectively save the cost of the original document!

life cycle to ensure that it is functioning correctly and efficiently. We will invest time to fully understand your corporate image and culture and reflect this in the image of all your external and internal print needs. Our Print Management outsourcing service will provide you with a proposal, identifying strategic opportunities and quick wins, allowing you to concentrate on running your business. You can leave the Print Management to the experts.

4

www.mosaicpm.com 5

Commercial Print Mosaic are at the forefront of the design and supply of the complete spectrum of documents and stationery. These can range from simple letterheads, online business cards ordering, cut sets, continuous forms, laser sheets and label products, right up to complex folding on four colour process print.

Your own company paperwork represents an ideal opportunity to make a statement about the professional values and the quality of your business. Your corporate image is crucial, and we will advise on the most prestigious method to promote your business and its products, achieving maximum visual impact.

We use the latest graphics techniques and ranges of environmentally friendly paper, so that your print will be impressive to your customers, and just as importantly - to your own staff.

Cost effectiveness and quality production represent our predominant core values from design right through to delivery. At concept stage we carefully guide our customers towards economic sizes and paper stocks, therefore the best manufacturing methods can be selected for your particular requirement.

Mosaic utilises the most efficient and advanced manufacturing methods available in the industry, to ensure that your print is allocated to exactly the right production unit. This means that we can give you the highest quality products, at the most economic cost.

6

www.mosaicpm.com 7

Commercial Print Mosaic are at the forefront of the design and supply of the complete spectrum of documents and stationery. These can range from simple letterheads, online business cards ordering, cut sets, continuous forms, laser sheets and label products, right up to complex folding on four colour process print.

Your own company paperwork represents an ideal opportunity to make a statement about the professional values and the quality of your business. Your corporate image is crucial, and we will advise on the most prestigious method to promote your business and its products, achieving maximum visual impact.

We use the latest graphics techniques and ranges of environmentally friendly paper, so that your print will be impressive to your customers, and just as importantly - to your own staff.

Cost effectiveness and quality production represent our predominant core values from design right through to delivery. At concept stage we carefully guide our customers towards economic sizes and paper stocks, therefore the best manufacturing methods can be selected for your particular requirement.

Mosaic utilises the most efficient and advanced manufacturing methods available in the industry, to ensure that your print is allocated to exactly the right production unit. This means that we can give you the highest quality products, at the most economic cost.

6

www.mosaicpm.com 7

Security Print

Innovative Products

Mosaic have developed a unique range of personalisation

By careful analysis of your overall objectives, the Mosaic sales team can

services allowing confidential electronic transfer of security

provide unique solutions to meet your specific requirements. We have

information. This facility also extends to data management and

worked closely with customers having a wide range of operational

lasering of complex and sensitive security documentation such

demands. Using our technical knowledge of production methods and

as statements, cheque payments, bills, shareholder information

materials, we can design and produce a beneficial solution that meets the

and complex financial illustrations.

market developments.

In addition we receive bank account information through dedicated secure FTP sites for sensitive transactional mailings.

The range of Special and Security products include the following:

Our products conform to the rigorous APACS standards, which are incorporated in all the latest cheque designs. Many of our security items incorporate additional features such as watermarks, dropout inks, holograms, heat change inks, micro printing and ultra violet panels - all designed to reduce the incidence of fraudulent usage. We are able to offer high quality products to our customers, with an emergency service for rapid turnaround when needed.

8

■ Gift vouchers

■ Heat change inks

■ Cheques

■ Training manuals

■ Permits

■ Products with die cuts

■ Tickets

■ Documents with windows

■ Certificates

■ Documents with holograms

■ MICR numbering

■ Watermarks with UV features

■ Security modulus numbering

■ Plastic bags

■ Lasered cover notes

■ Plastic cards tabbed on carriers

■ Anti colour copy products

■ Screen printed posters

■ Dividend warrants

■ Point of sale dispensers

■ Security payslips

■ Cardboard engineering

■ PIN mailers

■ Security paper

■ PVC stickers/signs

■ Waterproof materials

■ PVC binders

■ Bar codes

■ Plastic cards

■ OMR forms

www.mosaicpm.com 9

Security Print

Innovative Products

Mosaic have developed a unique range of personalisation

By careful analysis of your overall objectives, the Mosaic sales team can

services allowing confidential electronic transfer of security

provide unique solutions to meet your specific requirements. We have

information. This facility also extends to data management and

worked closely with customers having a wide range of operational

lasering of complex and sensitive security documentation such

demands. Using our technical knowledge of production methods and

as statements, cheque payments, bills, shareholder information

materials, we can design and produce a beneficial solution that meets the

and complex financial illustrations.

market developments.

In addition we receive bank account information through dedicated secure FTP sites for sensitive transactional mailings.

The range of Special and Security products include the following:

Our products conform to the rigorous APACS standards, which are incorporated in all the latest cheque designs. Many of our security items incorporate additional features such as watermarks, dropout inks, holograms, heat change inks, micro printing and ultra violet panels - all designed to reduce the incidence of fraudulent usage. We are able to offer high quality products to our customers, with an emergency service for rapid turnaround when needed.

8

■ Gift vouchers

■ Heat change inks

■ Cheques

■ Training manuals

■ Permits

■ Products with die cuts

■ Tickets

■ Documents with windows

■ Certificates

■ Documents with holograms

■ MICR numbering

■ Watermarks with UV features

■ Security modulus numbering

■ Plastic bags

■ Lasered cover notes

■ Plastic cards tabbed on carriers

■ Anti colour copy products

■ Screen printed posters

■ Dividend warrants

■ Point of sale dispensers

■ Security payslips

■ Cardboard engineering

■ PIN mailers

■ Security paper

■ PVC stickers/signs

■ Waterproof materials

■ PVC binders

■ Bar codes

■ Plastic cards

■ OMR forms

www.mosaicpm.com 9

Direct Mail Mosaic has built up extensive experience in project managing a wide range of diverse direct mail requirements.

Let us enhance your future campaigns with our specialist knowledge and expertise; from concept, through production and mailing, to response, call centre and redemption analysis.

Right from the beginning, our creative team can assist, offering you high quality visuals. These can clearly demonstrate the style of the components that make up your mail pack.

Alternatively, we are just as happy to work actively with your appointed advertising agency, from initial design advice and consultation through to base artwork, the finished proofs and delivery of the final product.

Prior to production, Mosaic will work closely with you to provide a comprehensive laser proofing service. We have the experience to interpret the most complex layouts and data processing briefs and make them work.

The lasering can be completed on modern sheet fed machines, offering a wide variety of size and material options. Alternatively for the higher volume throughput, we utilise fast, continuous personalisation equipment with

For a more targeted message we use the latest digital print techniques allowing a high

wide print windows - often resulting in a more economic solution. After

level of individual personalisation and selection of relevant imagery. Prior to any mailing

personalisation we can sheet down and fold to a variety of formats, from

we always examine the most efficient method of delivery, either through the Royal Mail

simple A4, up to complex, folded ‘portfolio packs’ with multiple matched items.

or alternative downstream access providers. In addition we will advise on the most efficient design of the entire pack or campaign for obtaining a minimal or zero rated VAT status.

10

www.mosaicpm.com 11

Direct Mail Mosaic has built up extensive experience in project managing a wide range of diverse direct mail requirements.

Let us enhance your future campaigns with our specialist knowledge and expertise; from concept, through production and mailing, to response, call centre and redemption analysis.

Right from the beginning, our creative team can assist, offering you high quality visuals. These can clearly demonstrate the style of the components that make up your mail pack.

Alternatively, we are just as happy to work actively with your appointed advertising agency, from initial design advice and consultation through to base artwork, the finished proofs and delivery of the final product.

Prior to production, Mosaic will work closely with you to provide a comprehensive laser proofing service. We have the experience to interpret the most complex layouts and data processing briefs and make them work.

The lasering can be completed on modern sheet fed machines, offering a wide variety of size and material options. Alternatively for the higher volume throughput, we utilise fast, continuous personalisation equipment with

For a more targeted message we use the latest digital print techniques allowing a high

wide print windows - often resulting in a more economic solution. After

level of individual personalisation and selection of relevant imagery. Prior to any mailing

personalisation we can sheet down and fold to a variety of formats, from

we always examine the most efficient method of delivery, either through the Royal Mail

simple A4, up to complex, folded ‘portfolio packs’ with multiple matched items.

or alternative downstream access providers. In addition we will advise on the most efficient design of the entire pack or campaign for obtaining a minimal or zero rated VAT status.

10

www.mosaicpm.com 11

Marketing Print Every organisation uses promotional print material - booklets, brochures, leaflets, mail packs, manuals... the list is extensive. At Mosaic we understand their importance. We can offer assistance from the initial concept and creative work, through to final production. We can work with you directly, using your input and our own creative team, or we can work with your appointed agency. Either way, our depth of experience, extensive resources and production facilities can help you achieve a better quality product.

Your reproduction work will be completed using state of the art graphics technology, leading to the production of electronic proofs, hard copy digital proofs or wet proofs if required. With the extensive range of presses we have available, we can precisely match the print job to the most suitable machinery, for either sheet fed or high volume web production. This results in the best possible quality at the most economic cost.

With the comprehensive range of off-line finishing equipment we have available, we can provide complex folding patterns, cut-outs, remoistenable patches, unusual perforations and gluing configurations. For manuals and reference books, we can design the pagination to ensure a high quality perfect bound or wire stitched product.

Whatever the creative marketing challenge - we can establish the best way for the product to be manufactured and presented to your customers.

12

www.mosaicpm.com 13

Marketing Print Every organisation uses promotional print material - booklets, brochures, leaflets, mail packs, manuals... the list is extensive. At Mosaic we understand their importance. We can offer assistance from the initial concept and creative work, through to final production. We can work with you directly, using your input and our own creative team, or we can work with your appointed agency. Either way, our depth of experience, extensive resources and production facilities can help you achieve a better quality product.

Your reproduction work will be completed using state of the art graphics technology, leading to the production of electronic proofs, hard copy digital proofs or wet proofs if required. With the extensive range of presses we have available, we can precisely match the print job to the most suitable machinery, for either sheet fed or high volume web production. This results in the best possible quality at the most economic cost.

With the comprehensive range of off-line finishing equipment we have available, we can provide complex folding patterns, cut-outs, remoistenable patches, unusual perforations and gluing configurations. For manuals and reference books, we can design the pagination to ensure a high quality perfect bound or wire stitched product.

Whatever the creative marketing challenge - we can establish the best way for the product to be manufactured and presented to your customers.

12

www.mosaicpm.com 13

Membership Systems

Business Communication

Mosaic has skills covering a range of products aimed at assisting

Membership cards can be laser printed in a sheet format

Mosaic can supply a central desk top publishing system to manage and edit all mailing across

membership organisations to run more efficiently for the benefit of all their

or continuous. Thermal printing, or traditional embossing

a number of sites and users. Traditionally correspondence can be produced from a variety

members. We have designed sophisticated solutions to manage the

on our range of PVC cards could be the best option. Or

of sources within organisations with little control and consistency. No central archive normally

production of subscription packs, promotional mailings, ballots and

perhaps a laminated pop-out card, or a dry release integral

exists and users are able to edit copy without any approval process.

membership cards. We can handle everything from the design of all the

card product will provide the best solution for you. Mosaic

support material, envelopes and cards, through to the personalised

will be there, at every stage, to help you make the right

Mosaic can supply a central desk top publishing system with production and archive storage of all correspondence. The system

lasering, enclosing, mailing, call centres and response handling. We can

choice; for quality, image and cost.

can be built to the client's agreed requirements, and provide access for all sites/users. Print, mailing and email services will be

even run an e-mail broadcast system to the membership base.

through the system and delivered centrally by Mosaic.

We can arrange large or small, one-off mailings at short notice. In addition, for many organisations we

The online system can be used to load data and/or select data and then simultaneously choose an editable letter template, or

have experience of mailing daily, on-going

create a bespoke letter. Letters / emails can be targeted to as few as one individual. Letter templates will be set up on the system

membership packs, where data is received

and user password denotes which templates the user has access to. Each template will form part of a pack with other components

electronically overnight.

selectable on the system. A stock control module will also be available on the system to ensure all pre-printed stock levels are monitored and the client notified when stock is running low.

We can also process and analyse the responses and feed the information back into

Design of documents and direct mail packs can be completed with built in size and design parameters colour profiles. Live proofs

your database. This is a crucial element that can

on the system ensure the user approves correspondence prior to production and mailing. Any secondary approval will be notified

save an organisation considerable time and

to both the user on the system, and the secondary approver via email. No mail will be released without the necessary approvals

effort; especially if a rapid result is required in an

logged in the system. ‘Authority levels’ are configurable and built in within the system.

election, or the accurate analysis of questionnaire replies is needed.

Letter /email templates can be linked automatically to pack contents and postage requirements.

Budgets can be pre-set within the system by user, group or site and can be organised for any

Our team’s experience covers many of the leading

timeframe eg; monthly, quarterly etc. Full management information will be made available on the

trade unions, to large national organisations in

system but restricted to key users. This solution removes the need for a large number of printers

healthcare, motoring and insurance, also sports clubs

and mailroom facilities with all the additional overheads. Our clients will be provided with an efficient

and commercial loyalty schemes take advantage of

solution demonstrating cost savings and a complete audit trail of hard copy letters or emails.

our service.

14

www.mosaicpm.com 15

Membership Systems

Business Communication

Mosaic has skills covering a range of products aimed at assisting

Membership cards can be laser printed in a sheet format

Mosaic can supply a central desk top publishing system to manage and edit all mailing across

membership organisations to run more efficiently for the benefit of all their

or continuous. Thermal printing, or traditional embossing

a number of sites and users. Traditionally correspondence can be produced from a variety

members. We have designed sophisticated solutions to manage the

on our range of PVC cards could be the best option. Or

of sources within organisations with little control and consistency. No central archive normally

production of subscription packs, promotional mailings, ballots and

perhaps a laminated pop-out card, or a dry release integral

exists and users are able to edit copy without any approval process.

membership cards. We can handle everything from the design of all the

card product will provide the best solution for you. Mosaic

support material, envelopes and cards, through to the personalised

will be there, at every stage, to help you make the right

Mosaic can supply a central desk top publishing system with production and archive storage of all correspondence. The system

lasering, enclosing, mailing, call centres and response handling. We can

choice; for quality, image and cost.

can be built to the client's agreed requirements, and provide access for all sites/users. Print, mailing and email services will be

even run an e-mail broadcast system to the membership base.

through the system and delivered centrally by Mosaic.

We can arrange large or small, one-off mailings at short notice. In addition, for many organisations we

The online system can be used to load data and/or select data and then simultaneously choose an editable letter template, or

have experience of mailing daily, on-going

create a bespoke letter. Letters / emails can be targeted to as few as one individual. Letter templates will be set up on the system

membership packs, where data is received

and user password denotes which templates the user has access to. Each template will form part of a pack with other components

electronically overnight.

selectable on the system. A stock control module will also be available on the system to ensure all pre-printed stock levels are monitored and the client notified when stock is running low.

We can also process and analyse the responses and feed the information back into

Design of documents and direct mail packs can be completed with built in size and design parameters colour profiles. Live proofs

your database. This is a crucial element that can

on the system ensure the user approves correspondence prior to production and mailing. Any secondary approval will be notified

save an organisation considerable time and

to both the user on the system, and the secondary approver via email. No mail will be released without the necessary approvals

effort; especially if a rapid result is required in an

logged in the system. ‘Authority levels’ are configurable and built in within the system.

election, or the accurate analysis of questionnaire replies is needed.

Letter /email templates can be linked automatically to pack contents and postage requirements.

Budgets can be pre-set within the system by user, group or site and can be organised for any

Our team’s experience covers many of the leading

timeframe eg; monthly, quarterly etc. Full management information will be made available on the

trade unions, to large national organisations in

system but restricted to key users. This solution removes the need for a large number of printers

healthcare, motoring and insurance, also sports clubs

and mailroom facilities with all the additional overheads. Our clients will be provided with an efficient

and commercial loyalty schemes take advantage of

solution demonstrating cost savings and a complete audit trail of hard copy letters or emails.

our service.

14

www.mosaicpm.com 15

Fulfilment Solutions Mosaic Fulfilment Solutions is an industry leading contact centre, storage and distribution business, offering tailored solutions that add real value for our clients.

We provide the complete fulfilment service encompassing contact centre and web based order processing, data management, warehousing, stock control and allocation through to expedient distribution services. We have the size and scale to deal with volumes, from hundreds to millions. Our experience and expertise in delivering fully integrated logistics and personalised distribution means we always find the most effective and efficient solution to meet clients requirements.

We have extensive resources to provide services including:

■ High quality, experienced staff ■ Modern warehousing ■ State-of-the art contact centre facilities ■ High powered end-to-end order processing solution ■ Seamless real time web integration services ■ Print finishing

The business has a real ‘can do’ attitude and an incredibly strong

■ Online reporting facilities

desire to ensure that the highest levels of service are provided. We

■ Web and e-mail technology

deliver a cohesive, flexible and dynamic service solution combined

■ Database management

with extensive reports and comprehensive management information

■ Financial control and payment processing solutions.

ensuring clients are not only kept up to date but we create an environment that ensures our clients’ businesses can flourish.

16

www.mosaicpm.com 17

Fulfilment Solutions Mosaic Fulfilment Solutions is an industry leading contact centre, storage and distribution business, offering tailored solutions that add real value for our clients.

We provide the complete fulfilment service encompassing contact centre and web based order processing, data management, warehousing, stock control and allocation through to expedient distribution services. We have the size and scale to deal with volumes, from hundreds to millions. Our experience and expertise in delivering fully integrated logistics and personalised distribution means we always find the most effective and efficient solution to meet clients requirements.

We have extensive resources to provide services including:

■ High quality, experienced staff ■ Modern warehousing ■ State-of-the art contact centre facilities ■ High powered end-to-end order processing solution ■ Seamless real time web integration services ■ Print finishing

The business has a real ‘can do’ attitude and an incredibly strong

■ Online reporting facilities

desire to ensure that the highest levels of service are provided. We

■ Web and e-mail technology

deliver a cohesive, flexible and dynamic service solution combined

■ Database management

with extensive reports and comprehensive management information

■ Financial control and payment processing solutions.

ensuring clients are not only kept up to date but we create an environment that ensures our clients’ businesses can flourish.

16

www.mosaicpm.com 17

REDUCE COSTS, IMPROVE PERFORMANCE Incisive Solutions

Experience extends to a wide range of B2C and B2B sectors for which significant improvements in customer engagement and cost management have been delivered – namely within Financial Services, Retail and Consumer, Leisure, Entertainment, Energy and Utilities.

If you would like to see how the team have helped some of the UK’s major brands increase business performance whilst reducing costs please A group of experienced operators with backgrounds in marketing, customer insight, communication systems, collateral production and

visit: www.incisivesolutions.co.uk or alternatively, you can email: enquiries@incisivesolutions.co.uk

major change programmes.

Working in partnership with clients the team have created a first to market technology platform which delivers against one key strategic

Corporate Gifts

requirement – to reduce costs whilst improving business performance.

Mosaic can provide an extensive range of branded Corporate Gifts to professionally promote your CommunicationWorks™ is a fully automated desktop solution comprising of three core service streams - customer data intelligence, creative management and communications fulfilment. Whilst each of these service streams can be made available as standalone applications, it is the

company image. We have invested in an online ordering system that allows you to select by different criteria, such as industry sector, themed ideas, colour and price range.

complete end to end process solution which serves to deliver the most powerful results: Create a constantly improving customer knowledge store ■ Combine risk and marketing insight more effectively ■ Establish customer buying behaviours, purchase patterns and break points ■ Deliver more immediate dashboard reporting to guide contact strategies ■ Grow more profitable customer relationships Improve control, visibility and cost of brand marketing collateral ■ Centralised asset repository with permissions based edit fields ■ Enhance governance and regulatory requirements ■ Capture full online proofing, approvals and audit trail ■ Improve speed to market Up to 79,000 varying gifts can be seen on the Promotional Explore new cost effective routes to market in a controlled environment

Products page of our website. In addition we are constantly

■ Compatible with any output (electronic, print, broadcast, mobile)

updating the site with fresh, new ideas and special offers. So if

■ Track costs by channel and/or campaign

you would like to enhance your image with your customers,

■ Drive best practice pricing and procurement

then do contact us.

■ Deliver ‘test and learn’ communication channel strategies

18

www.mosaicpm.com 19

REDUCE COSTS, IMPROVE PERFORMANCE Incisive Solutions

Experience extends to a wide range of B2C and B2B sectors for which significant improvements in customer engagement and cost management have been delivered – namely within Financial Services, Retail and Consumer, Leisure, Entertainment, Energy and Utilities.

If you would like to see how the team have helped some of the UK’s major brands increase business performance whilst reducing costs please A group of experienced operators with backgrounds in marketing, customer insight, communication systems, collateral production and

visit: www.incisivesolutions.co.uk or alternatively, you can email: enquiries@incisivesolutions.co.uk

major change programmes.

Working in partnership with clients the team have created a first to market technology platform which delivers against one key strategic

Corporate Gifts

requirement – to reduce costs whilst improving business performance.

Mosaic can provide an extensive range of branded Corporate Gifts to professionally promote your CommunicationWorks™ is a fully automated desktop solution comprising of three core service streams - customer data intelligence, creative management and communications fulfilment. Whilst each of these service streams can be made available as standalone applications, it is the

company image. We have invested in an online ordering system that allows you to select by different criteria, such as industry sector, themed ideas, colour and price range.

complete end to end process solution which serves to deliver the most powerful results: Create a constantly improving customer knowledge store ■ Combine risk and marketing insight more effectively ■ Establish customer buying behaviours, purchase patterns and break points ■ Deliver more immediate dashboard reporting to guide contact strategies ■ Grow more profitable customer relationships Improve control, visibility and cost of brand marketing collateral ■ Centralised asset repository with permissions based edit fields ■ Enhance governance and regulatory requirements ■ Capture full online proofing, approvals and audit trail ■ Improve speed to market Up to 79,000 varying gifts can be seen on the Promotional Explore new cost effective routes to market in a controlled environment

Products page of our website. In addition we are constantly

■ Compatible with any output (electronic, print, broadcast, mobile)

updating the site with fresh, new ideas and special offers. So if

■ Track costs by channel and/or campaign

you would like to enhance your image with your customers,

■ Drive best practice pricing and procurement

then do contact us.

■ Deliver ‘test and learn’ communication channel strategies

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www.mosaicpm.com 19

Environment

Our principles are based on a genuine care for the environment and form an integral part of our business strategy. Our modern distribution facility in York is a carbon neutral project - on completion

Mosaic recognises that forest ecosystems play a critical role in regulating the Earth’s climate and that all forests and plantations should be managed

of the building, a wildlife reserve was created which included the planting of 3,600 new trees.

in an ethical and responsible manner to credible social, environmental and economic standards. As a principle, Mosaic opposes all deforestation and

We maintain a firm belief that taking care

forest degradation and supports the maintenance and enhancement of

of the use of precious resources can

carbon stocks in certified forests and plantations, as well as recognition

also lead to significant commercial

being given to carbon stored in protected forests.

benefits.

Mosaic acknowledges that business leadership carries a responsibility to the environment and the world’s forests. We are committed and fully support those responsible forest management practices that both protect biodiversity and ecosystem integrity and result in long-term social and economic benefits to human communities.

It is therefore the policy of Mosaic to wherever possible purchase

Too frequently environmentally friendly solutions are seen

paper products produced from forests independently certified as

to be cost prohibitive, this should not be the case, part of

well-managed, with the objective of having as much of Mosaic’s

our success is dependent on managing our environmental

paper and board products FSC or PEFC certified as possible.

responsibilities effectively.

As a certified company by the FSC and the PEFC, Mosaic offers

Not only are we mindful of our responsibilities, we only

FSC Pure, FSC Mixed and FSC Recycled, PEFC Certified and

source goods and services from suppliers that have met

PEFC Recycled paper and board to its clients, giving them

comprehensive supplier approval requirements. Our

the freedom to use an environmentally sound substrate of

validation requires their commitment to adhere

their choice.

20

to our environmental principles.

www.mosaicpm.com 21

Environment

Our principles are based on a genuine care for the environment and form an integral part of our business strategy. Our modern distribution facility in York is a carbon neutral project - on completion

Mosaic recognises that forest ecosystems play a critical role in regulating the Earth’s climate and that all forests and plantations should be managed

of the building, a wildlife reserve was created which included the planting of 3,600 new trees.

in an ethical and responsible manner to credible social, environmental and economic standards. As a principle, Mosaic opposes all deforestation and

We maintain a firm belief that taking care

forest degradation and supports the maintenance and enhancement of

of the use of precious resources can

carbon stocks in certified forests and plantations, as well as recognition

also lead to significant commercial

being given to carbon stored in protected forests.

benefits.

Mosaic acknowledges that business leadership carries a responsibility to the environment and the world’s forests. We are committed and fully support those responsible forest management practices that both protect biodiversity and ecosystem integrity and result in long-term social and economic benefits to human communities.

It is therefore the policy of Mosaic to wherever possible purchase

Too frequently environmentally friendly solutions are seen

paper products produced from forests independently certified as

to be cost prohibitive, this should not be the case, part of

well-managed, with the objective of having as much of Mosaic’s

our success is dependent on managing our environmental

paper and board products FSC or PEFC certified as possible.

responsibilities effectively.

As a certified company by the FSC and the PEFC, Mosaic offers

Not only are we mindful of our responsibilities, we only

FSC Pure, FSC Mixed and FSC Recycled, PEFC Certified and

source goods and services from suppliers that have met

PEFC Recycled paper and board to its clients, giving them

comprehensive supplier approval requirements. Our

the freedom to use an environmentally sound substrate of

validation requires their commitment to adhere

their choice.

20

to our environmental principles.

www.mosaicpm.com 21

Mosaic Print Management Ltd

The Granary, St Olaf’s Chapel Yealmpton, Plymouth Devon, PL8 2NN

York House, Wetherby Road Long Marston, York North Yorkshire, YO26 7NH

t: 01752 881508 f: 01752 882253

t: 01904 739016 f: 01904 739079

e: info@mosaicpm.com

www.mosaicpm.com

print management

commercial print

security print

direct mail/ transactional print

corporate gifts

marketing print

business communication

innovative products

membership systems

‘ real’ solutions for ‘ real’ value