BTME - May 2022 by Motivate Media Group

MIDDLE EAST

MAY 202 2

businesstraveller.com

ARABIAN TRAVEL MARKET

THE NEW ETIHAD A350

A EUROPEAN SUMMER

PLUS

Business travel leaders to discuss sector's future at Dubai event

Next-gen ‘Sustainability50’ aircraft unveiled by UAE carrier

Discover holiday friendly cities promising culture, sun and fun

Tried and Tested • Air Miles • Lexus NX

New hotels to check out

B USI N E S S STAYS UAE DHS12 OMAN RO1.30 BAHRAIN BD1.30 SAUDI ARABIA SR12 KUWAIT KD1

CONTENTS

MAY 202 2

REGULARS 06

UPFRONT

The latest airline, hotel and travel news 14

GLOBAL NEWS

An update on international travel 18

OPINION

Business travel’s outlook is bright, says the GBTA 45

ELEVATOR PITCH

Iman Akil, GM at Centro Mada Amman by Rotana, pitches his new property 46

4 HOURS IN... DUBLIN

Discover the Irish Republic’s buzzing capital 53

AIR MILES

With Sunset Hospitality Group’s founding partner, Antonio Gonzalez 56

SMART TRAVELLER

Our guide to famous airline chef partnerships

THE REPORT

TRIED & TESTED FLIGHTS, HOTELS, R E S TAU R A N T S

FEATURES 13 BUSINESS TRAVELLER MIDDLE EAST AWARDS

We’ve started the countdown to the 2022 ceremony on May 9 16

ARABIAN TRAVEL MARKET

ETIHAD’S A350-1000

The 2022 event will throw the spotlight on business travel’s future UAE carrier unveils its next-gen ‘Sustainability50’ aircraft 34

A EUROPEAN SUMMER

A round-up of sun-drenched cities, where to stay, and what to do 42

MADRID MEANS LUXURY

Become immersed in this European city’s high-end lifestyle

62 Radisson Collection Hotel, Grand Place Brussels 63 Hilton Cologne

BUSINESS STAYS

A glance at some of the Middle East region’s new and upcoming hotels geared towards business travellers

34 3

WHY TMCS ARE WORTH THEIR WEIGHT IN GOLD 48

Travel Management Companies proved invaluable during Covid 54

THE NEW LE XUS NX

Introducing the latest model of this luxury hybrid-electric sudan

60 Tàn Chá, JW Marriott Marquis, Business Bay, Dubai 61 Four Seasons Hotel Abu Dhabi at Al Maryah Island

ON THE COVER

64 The Westin London City

32 54

65 The Shelbourne Hotel, Dublin 66 Camélia, Mandarin Oriental, Paris

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WELCOME

he desire for human connection is not only natural, but also irrepressible. This has been proven in the resurgence of live business events, particularly in markets like the UAE and more recently, Saudi Arabia, where travel restrictions have been removed. Last month I was honoured to attend a conference for 150 General Managers from across the IHG Hotels & Resorts India, Middle East and Africa (IMEA) portfolio, and the atmosphere was electrifying. The chance to meet with colleagues-turned-friends, old and new, in-person, and to listen to top-flight speakers from around the world, generated sheer delight and relief even. It was an example of pent-up demand being met, in action, and the smiles on those GMs’ faces, as well as the breakout session chatter, I will never forget. One speaker, Nick Bettles Head of Strategic Partnerships at RX Global, the organiser of events such as Arabian Travel Market (ATM), remarked that virtual meetings and events were no replacement for ‘the real thing’. Instead, these tools could now be used to extend the life of events, keeping the conversation going with all stakeholders – delegates, exhibitors, organisers and speakers – year-round, with perhaps the opportunity to run mini off-shoot events both live and online. He revealed how the RX Global Covid Barometer customer research (June 2020 to June 2021) found its customers wanted to return to in-person events as quickly as possible.

“People come to events not only to do business, network, and learn, but for inspiration,” he said. “But if they can’t, they want to be present digitally.” He added: “Nothing replaces face-to-face experiences, interaction, and relationships. Digital enables but can never replace.” As we head into May 2022, almost half-way through the year, there are many live events to look forward to. They include Arabian Travel Market (ATM) 2022 where the future of the business travel sector will be a topic of hot debate. In this issue we provide a preview of the show and what you can expect if you attend (see p18-19). Coinciding with the first day of ATM, on Monday May 9, when the travel industry’s highest profile leaders are in town, Business Traveller Middle East will announce the winners of its 2022 awards programme. For the first time since 2019, the gala awards ceremony will take place live, with more than 200 guests expected to attend the event at Conrad Dubai. Demand for this event is also pent-up and we are very excited to be able to meet our industry friends in person once again.

Gemma Greenwood, Editor

THIS ISSUE’S PICKS

Business Traveller Middle East is jointly published by Motivate Media Group and Panacea Media Ltd M OT I VAT E M E D I A GRO UP

Editor-in-Chief Obaid Humaid Al Tayer Managing Partner and Group Editor Ian Fairservice Editor Gemma Greenwood Art Director Clarkwin Cruz Editorial Co-ordinator Londresa Flores Contributors Tom Otley, Hannah Brandler, Sonia Sultan, Allyson Portee General Manager – Production S Sunil Kumar Assistant Production Manager Binu Purandaran Production Supervisor Venita Pinto Chief Commercial Officer Anthony Milne Group Director Andrew Wingrove Group Sales Manager Chaitali Khimji PAN ACE A M E D I A LT D

Managing Director Julian Gregory Associate Publisher Middle East Rania Apthorpe Global Editor-in-Chief Tom Otley

b us i n e s strave l l e r. c o m

BUSINESS STAYS A round-up of new and upcoming business hotels in the region (Page 22)

SUMMER BREEZE As travel restrictions ease, we look ahead to holidays in European destinations (Page 36)

WORTH THEIR WEIGHT IN GOLD TMCs proved invaluable during the pandemic (Page 48)

HEAD OFFICE: Media One Tower, Dubai Media City, PO Box 2331, Dubai, UAE. Tel: +971 4 427 3000, Fax: +971 4 428 2270, E-mail: btme@motivate.ae DUBAI MEDIA CITY: SD 2-94, 2nd Floor, Building 2, Dubai, UAE Tel: +971 4 390 3550, Fax: +971 4 390 4845 ABU DHABI: PO Box 43072, UAE. Tel: +971 2 677 2005, Fax: +971 2 677 0124, E-mail: motivate-adh@motivate.ae LONDON: Acre House, 11/15 William Road, London NW1 3ER, UK. E-mail: motivateuk@motivate.ae Panacea Media Ltd 41-43 Maddox Street, London, W1S 2PD Tel +44 (0)20 7821 2700 businesstraveller.com Panacea Publishing Asia Ltd #2408 24/F Dominion Centre, 43-59 Queen’s Road East, Wanchai, Hong Kong, Tel: +852 2594 9300, Fax: +852 25196846 SUBSCRIPTIONS: email subscriptions@motivate.ae; tel +971 4 427 3542

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A D V E R T I S E M E N T F E AT U R E

Ascott Park Place Dubai The choice of residence for discerning travellers

scott Park Place Dubai is housed in the iconic 56-storey Park Place Tower, located in one of Dubai’s most elite neighbourhoods on Sheikh Zayed Road. This is a sought-after address, with well-known business and leisure destinations on its doorstep, including the Dubai World Trade Centre, The Dubai International Convention and Exhibition Centre, Dubai International Financial Centre, Emirates Towers and the newly launched Museum of the Future. Featuring floor-to-ceiling windows that overlook the Dubai skyline, the property with luxury serviced apartments invites c-suite travellers and expats to enjoy and experience premium global living. Guests can choose from furnished studios and one- and two-bedroom apartments, complemented with lifestyle amenities including a temperature-controlled swimming pool, gymnasium, and a business corner. As part of the brand’s ‘Ascott Cares’ programme, Ascott Park Place Dubai ensures guest peace of mind and confidence through a programme of enhanced hygiene and safety measures. In addition, the property is also a participant of

Ascott’s global partnership with International SOS, offering 24/7 on call support for wellness and security. For holiday seekers and those travelling on business, Ascott Park Place Dubai is offering discounts of up to 20 per cent on direct bookings under its ‘Travel. Live. Discover’ promotion, available to members of its Ascott Star Rewards (ASR) loyalty programme. To find out more and take advantage of this offer, please visit discoverasr.com/offers Ascott Park Place Dubai is managed by The Ascott Limited, a member of CapitaLand Investment. It is one of the leading international lodging owner-operators with properties across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Its portfolio of serviced apartment, co-living and hotel brands includes CLOCKWISE FROM TOP Ascott The Residence, The Crest LEFT: Accommodation is Collection, Somerset, Quest, spacious and comfortable; The temperature-controlled Citadines, lyf, Préférence, Vertu, swimming pool; Facilities Harris, Citadines Connect, Fox, include a fully equipped gym; Yello, Fox Lite and POP!. Luxurious living spaces

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UPFRONT

DXB TO CLOSE NORTHERN RUNWAY FOR 45 DAYS DUBAI AIRPORTS has confirmed plans to close Dubai International’s (DXB) northern runway for a 45-day period between May 9 and June 22, 2022, to carry out complete refurbishment that will ensure “continued safety and efficient operations”. While regular runway maintenance is scheduled on a weekly basis, more extensive upgrades such as the one planned require a complete closure of the runway.

The last time this level of work was carried out on the northern runway was in 2014, while the southern runway underwent similar improvements in 2019. As DXB is a dual runway operation, the hub will continue to operate throughout this period, but several flights will be redirected to Dubai World Central (DWC), Dubai’s second airport, to limit the impact on service during the closure period. Dubai Airports has provided advance

notice to all airlines to plan for flight reductions and schedule planning accordingly and is advising passengers who are due to travel into or out of Dubai during the closure period to check with their respective airlines the airport and/or terminal of arrival/ departure ahead of their journeys. More information will be made available as plans develop and as flight schedules are finalised, said Dubai Airports. Visit dubaiairports.ae

Business travel enters hyper-growth mode

EMIRATES RANKED IN GLOBAL TOP 100 EMIRATES, the world’s largest

international airline, has ranked among the top 100 most reputable organisations in the world by 2022 Global RepTrak® 100. The award-winning Dubai-based airline is the only company from the Middle East and North Africa region to make it to the list, with a reputation score of 72.7. As the world’s largest reputation database with more than 20 years of data, the RepTrak Platform compares companies across different industries worldwide, by analysing millions of perception and sentiment data points from online surveys. The scores companies achieve represent what their stakeholders think and feel about their brand. M AY 2 0 2 2

THE FIRST THREE MONTHS of 2022 saw business travel enter a “hyper-growth” mode not seen since the pandemic, with group bookings leading the surge in demand, according to corporate travel agency TripActions. “Once Omicron cases dipped and restrictions dropped, February’s rebound resulted in TripActions’ biggest month ever. Biggest, that is, until March,” the company said. Travel spend increased 220 per cent from January through March 2022,

according to TripAction’s numbers, and rocketed 1,650 percent year-onyear in March 2022. Sales professionals comprised 44 per cent of the Travel Management Company’s business travellers in March, with operations and engineering employees comprising 12 per cent. In the UK market, home-working network Travel Counsellors said its corporate sales were up 20 per cent in March 2022 versus March 2019, while April was its best month yet since the pandemic.

SAVE THE DATE Monday, 9th May 2022 BOOK YOUR TABLE CONTACT: chaitali.khimji@motivate.ae AED 8,000 PER TABLE OF 10 OR AED 1,000 PER SEAT (exclusive of VAT) Visit btme.ae for more information Partners

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UPFRONT

AIRLINE UPDATE

Emirates to launch NFTs and metaverse brand experiences EMIRATES WILL SOON LAUNCH

NFTs and “exciting experiences” in the metaverse for its customers and employees. The airline, which has earned a reputation for its innovative products and customercentric services, has said it will build signature brand experiences in the metaverse, alongside both collectible and utility-based NFTs. The first projects are already underway, with launch anticipated in the coming months. Emirates also announced

that its Emirates Pavilion at the Expo 2020 site will be repurposed into a centre for innovation, bringing talent from all over the globe to bring to life the airline’s future-focused projects including those relating to the metaverse, NFTs and Web3. Last year, it became the first airline to launch its own VR app on the Oculus store, offering users accurate, life size and interactive cabin interior experiences onboard its A380 aircraft and B777300ER Gamechanger aircraft.

Etihad and Abu Dhabi Airports launch ‘Miles on the Go’ at AUH ABU DHABI AIRPORTS and Etihad Guest have launched the

‘Miles on the Go’ product at Abu Dhabi International Airport (AUH). It means Etihad Guest members can now instantly earn and spend Etihad Guest Miles when shopping at participating merchants located at the airport. By simply downloading the Etihad Guest app and linking up to five Visa cards to their profiles, members can spend their miles and receive cashback on their cards. Members can earn one Etihad Guest Mile and one Etihad Guest Tier Mile for every AED 3 spent at any of the 119 participating outlets including, lounges, luxury retail stores, dining establishments and Duty-Free outlets from more than 35 brands.

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NEW JAIPUR ROUTE FROM ABU DHABI Air Arabia Abu Dhabi will introduce a new service to Jaipur (pictured), the capital of Rajasthan, starting from May 5. The direct service from Abu Dhabi International to Jaipur International Airport will be operated by an A320 on Mondays and Thursdays. The airline also launched services to Istanbul’s Sabiha Gokcen International Airport on April 29, with services running every Friday and Sunday. EMIRATES RAMPS UP OPERATIONS Emirates will ramp up its global operations with the restart of services to four destinations, including: Bali (May 1), London Stansted (August 1), Rio de Janeiro (November 2), and Buenos Aires (November 2). The airline has also announced it will boost services to Nigeria, Mauritius and Singapore to serve market demand. WIZZ AIR UPS EUROPE ROUTES Wizz Air Abu Dhabi is ramping up its network with seven new routes to Europe this Spring. Over the past two months, the airline has launched flights from the UAE capital to Budapest, Bucharest, Cluj-Napoca, Vienna, Katowice, Catania and Bari. The airline operates a fleet of Airbus A321neo aircraft, offering the lowest fuel burn, emissions and noise footprint. AIR ARABIA EGYPT HEADS TO DAMMAM Air Arabia Egypt has introduced a new service to Dammam in Saudi Arabia with direct flights from Cairo International Airport to King Fahd International Airport commencing on April 26, 2022. The flights, operated by an A320, depart Cairo on Tuesday and Friday evenings, arriving the following day (Wednesday and Saturday) and then returns from Dammam on Wednesday and Saturday.

FOUR SEASONS LAUNCHES EXCLUSIVE DRIVING JOURNEY THROUGH TUSCANY TAKING A SELF-DRIVE HOLIDAY to new

heights, high-end hospitality company Four Seasons Hotels and Resorts has launched a week-long curated driving experience in Tuscany, designed to showcase the best of the Italian countryside by luxury car. From September 24 to 30, 2022, the brand’s first-of-its-kind journey from behind the wheel explores captivating landscapes, special access to must-see sites, and remarkable culinary offerings, with the Four Seasons Hotel Firenze as a home base. Working in collaboration with lifestyle driving experiences specialist, Canossa Events, travellers are invited to meet in the

Tuscan capital and enjoy an Italian escape from the comfort of their own vehicle or a vintage classic or luxury sportscar arranged by a dedicated guest services team. Every step of the guest journey – from the accommodations and daily activities to the exclusively curated drives and local recommendations – is managed. The inaugural Tuscan driving journey will debut with an al fresco welcome dinner in the Faggio Garden at Four Seasons Hotel Firenze, launching a week’s worth of discovery. In the days that follow, guests will explore the vineyards of ‘Chiantishire’ with a private tour and wine tasting at the historic Antinori Cellars; drive the colourful landscapes of Siena, enjoying lunch under the storied arcades of the Montalcino City Hall; and journey through idyllic seaside towns and the famous green cypresses of Bolgheri to the famed vineyards of Ornellaia.

Radisson Individuals debuts in Egypt with the opening of Marina Resort Port Ghalib RADISSON HOTEL GROUP has

launched the group’s newest brand, Radisson Individuals, in Egypt, with the opening of Marina Resort Port Ghalib, a member of Radisson Individuals. It grows the group’s portfolio in Egypt to eight hotels in operation and under development and the first Radisson Individuals in Africa. The resort, with 159 rooms and suites, is located on desert coastline of the Red Sea, next to Port Ghalib’s palm tree-lined

promenade and popular yacht-docking harbour, with direct beach access and its own water park. Accommodation includes a two-bedroom duplex featuring a kitchen, living room, dining room, and reception area, as well as two master bedrooms, each with their own en-suite bathroom. The hotel’s dining venues include La Brasserie, with live cooking stations; a Lobby Bar; and three outdoor bars: Marina Beach Bar, Splash Bar, and The Nest Bar.

Cruise Saudi welcomes Silver Whisper to Saudi waters CRUISE SAUDI has welcomed another Silversea cruise ship to the kingdom’s waters. Silver Whisper is the second ship operated by the luxury cruise line in Saudi Arabia after Silver Spirit took part in a trial summer season in 2020, making it one of just a few ships to sail during the pandemic. An ultra-luxury cruise ship, Silver Whisper will be the fourth ship to sail the Saudi waters around the Red Sea as part of its World Cruise 2022, Tale of Tales. Over 138-days, the ship will visit

69 destinations in 32 countries, including Jeddah and Yanbu. The cruise ship offers spacious, oceanview suites that include butler services, and most with private verandas. Cruise Saudi was launched with a clear goal of establishing cruising as a new economic pillar and has partnerships with several major international cruise lines including MSC Cruises, Scenic Group, Viking and Silversea, which collectively have completed more than 70 sailings during the summer and winter seasons in 2021 and 2022. M AY 2 0 2 2

UPFRONT

LEFT: andBeyond Bateleur Camp, Kenya; BELOW: andBeyond Sossusvlei Desert Lodge

Beyond Green launches new platform to make booking a sustainable trip easier

BEYOND GREEN, a global 12

portfolio of hotels, resorts, and lodges with world-class sustainability credentials, has launched a new travel booking platform with luxury experiential travel company &Beyond. Designed to deliver the most sustainable, inspirational luxury itineraries, Beyond Green’s new online Plan Your Trip itinerary programme provides custom, turnkey booking and facilitation services for travellers seeking intentional getaways, with Africa and South America as its launch destination offerings. Serviced by &Beyond’s expert team, which has more than 30 years of experience planning tailor-made journeys, Beyond Green’s new end-to-end itinerary planning services help travellers seamlessly book experiences that align with their sustainable travel values and aspirations. Inclusive of tried-and-tested, pre-set itineraries along with custom, one-of-a-kind global exploration opportunities across Africa, South America, and Asia (coming soon), travellers can enjoy complimentary use

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of Beyond Green’s itinerary booking platform to confirm multifaceted trips that are created with respect for nature, communities, and culture. Keeping clients informed and inspired, the team behind the new service assists with everything from arranging activities, transfers, reservations, and tours led by expert guides, while expertly addressing any related COVID-19 protocols or potential international restrictions.

page and, in response, they will receive a meaningful itinerary recommendation that combines their interests in compelling guest experiences and great hotels committed to people and the planet, all tailored to their desires.

Visitors to StayBeyondGreen. com/plan-your-trip will find a range of crafted, all-inclusive itineraries incorporating a mix of different hotels, including &Beyond properties and members of the Beyond Green portfolio, all exemplifying sustainable tourism leadership through actions and impact. Alternatively, travellers seeking a fully customised trip can submit a request form via the dedicated Plan Your Trip landing

Sample sustainable trip itineraries A selection of Beyond Green’s allinclusive itineraries powered by &Beyond available for immediate booking via the dedicated Plan Your Trip platform includes: ■ 9-day/8-night Journey Across Rwanda and Kenya with Gorilla Trekking and Safari Experiences ■ 9-day/8-night Expedition Around Namibia Discovering the Country’s Most Unique and Iconic Places ■ 12-day/11-night Adventure in Chile Exploring Antarctica and The Lake District ■ 14-day/13-night Voyage Through South America Focused on Wildlife Conservation ■ 15-day/14-night Beyond Green Southern Africa Excursion featuring four Beyond Green member properties across South Africa, Namibia and Botswana

It’s awards month!

The winners of the Business Traveller Middle East Awards 2022 will be revealed on May 9

he votes are in and the final preparations are underway for the Business Traveller Middle East Awards 2022. Hundreds of votes have been cast across the 41 categories being contested and the winners will be announced on May 9 at a gala event staged at one of Dubai’s leading five-star hotels, Conrad Dubai. Taking place live for the first time since 2019, with the last two awards ceremonies hosted virtually, the hotly anticipated awards ceremony will welcome more than 200 guests. Each year, the coveted event attracts a high-profile crowd comprising industry heavyweights, High Net Worth Individuals (HNWIs), C-Suite executives and key decision makers spanning hotels, aviation, tourism and transportation, and 2022 will be no exception. This year’s awards programme is bigger and better than ever, with several new categories added. The 41 awards categories cover 10 airline awards, four airport awards, 23 hotel awards and new for 2022, four leisure and lifestyle awards. Reflecting business travel trends and traveller priorities, categories contested at the 2022 awards will range from Best Airline in the World, Best Hotel Brand in the World and Best Serviced Apartment Brand in the Middle East, Best Mobile Travel Application and Best Golf Club in the Middle East. The best business hotel category will be applied to every major Middle East destination, recognising the high quality of accommodation and

There are 41 awards categories in 2022

services to business travellers provided in each, with locations covered including Abu Dhabi, Bahrain, Dubai, Egypt, Israel, Jeddah, Jordan, Kuwait, Lebanon, Oman, Qatar, Riyadh and Sharjah and the Northern Emirates. The Business Traveller Middle East Awards 2022 celebrate the companies at the forefront of business travel and services, as well as the hard work of top-level industry executives. The 2022 awards build on the momentum of the highly successful 2021 event, which recognised leading

airlines, hotels, airports and other providers to the business travel sector across 33 categories. Several travel companies were crowned with more than one title including Emirates Airline, IHG Hotels & Resorts, Dubai International Airport (DXB), Four Seasons and Hilton, all of which received at least three awards. Notable achievements included Emirates being voted ‘Best Airline Worldwide’ and partner carrier, flydubai, recognised as ‘Best LowCost Airline serving the Middle East’; Rotana scooping ‘Best Hotel Brand in the Middle East’ and for its Centro Hotels by Rotana concept, ‘Best Budget Hotel Brand in the Middle East’; The Ascott Limited being crowned ‘Best Serviced Apartments Brand in the Middle East; and Marriott Bonvoy being named ‘Best Hotel Loyalty Programme in the Middle East’. The coveted ‘Best Hotel Brand Worldwide’ title went to Hilton Hotels & Resorts. In 2022 we have given you, our valued readers, the chance to vote for companies who you consider the best in travel – those who have gone above and beyond during what has been another challenging year for the sector. Don’t miss the June issue of BTME for detailed awards coverage, including a list of all the deserving winners.

Visit btme.ae for more information and for last-minute table sales, contact chaitali.khimji@motivate.ae

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GLOBAL NEWS BA resumes Gatwick international short-haul

Delta terminal transformation at LAX

Delta and Los Angeles International have unveiled the first phase of the $2.3 billion Delta Sky Way at the airport. The development – which connects Terminals 2 and 3 at LAX – opened on April 20 and features a centralised check-in lobby and expanded security checkpoint and baggage claim areas, as well as a 250-foot “digital backwall” with wayfinding information in English and Spanish.

British Airways has resumed international short-haul services from London Gatwick Airport following a hiatus of two years due to the pandemic. Services are operating under the British Airways Air Operators Certificate (AOC) but will move to a new British Airways branded subsidiary, BA Euroflyer, later in the year. The airline is flying to 35 destinations from Gatwick, with more to be added soon.

Preferred Hotels Mexico boost

Three properties in Mexico have joined Preferred Hotels & Resorts since January – La Casa de la Playa (pictured), an adultsonly property on the shores of Mexico’s Riviera Maya in Playa del Carmen, as well as Hotel Xcaret Arte, also in Playa del Carmen and Casa Bonita Hotel & Luxury Residence in Oaxaca. Preferred is an independent hotel brand representing more than 650 hotels, resorts, and residences across 80 countries globally.

flyduai bumps up Italy services Air France to return to pre-crisis activity

Air France says it will serve close to 200 destinations and return to pre-crisis levels of activity by summer 2022. In the Middle East the French flag carrier serves Beirut, Cairo, Dubai and Tel Aviv from it two Paris airports.

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flydubai will launch flights to Pisa in Italy on June 24 becoming the first UAE carrier to operate this route from Dubai. The carrier will also resume its operations to Catania in Sicily on the same day, growing its network in Italy to three points including Naples.

UPFRONT

Emirates check-in ports reduce wait time

Emirates is introducing 25 mobile Check-in Ports at Dubai International (DXB) Terminal 3. These portable units will be deployed throughout the check-in halls with agents on hand to help check-in customers, weigh the bags, tag them, and provide boarding passes.

Emirates India frequencies return

Emirates has returned to “prepandemic flight frequencies” across its Indian network following “the decision by the Indian government to restore international flights to and from the country in line with established bilateral agreements from the end of March 2022”. Emirates now operates 170 weekly flights to nine cities in India, including 35 weekly flights to Mumbai, 28 to Delhi, 24 to Bengaluru, 21 to Chennai, 21 to Hyderabad, 14 to Kochi, 11 to Kolkata, nine to Ahmedabad, and seven to Thiruvananthapuram.

IHG opens first Holiday Inn in Bangladesh

IHG Hotels & Resorts has opened the first Holiday Inn in Bangladesh. Holiday Inn Dhaka City features 187 rooms and suites with views of the Lake Hatirjheel or Dhaka City, designed around the concept of ‘Central Living’, providing a central space for relaxing and casual working. There is also a dedicated business centre and meeting spaces for up to 100 people.

Wyndham ramps up Asia-Pac expansion

Wyndham is on track to reach its target of 2,000 hotels in Asia Pacific by 2025, with regional openings this year including eight Wyndham Gardens properties; at least 10 Mircrotel by Wyndham hotels in China; 10 Ramada by Wyndhams, also in China; seven new properties in Thailand, including the first Wyndham in Pattaya; new hotels in Phu Quoc and Hoi An in Vietnam; 28 properties in Australia; and new lifestyle properties in New Zealand.

South Africa relaxes travel restrictions

South Africa has dropped its requirement for fully vaccinated travellers to show a negative PCR test to enter the country. Unvaccinated visitors are still required to show a negative PR “not older than 72 hours” to gain entry. At the same time, the mandatory wearing of face masks outdoors has been scrapped and vaccinated individuals or those with a negative test are allowed back into sporting stadiums and music and theatre shows operating at half capacity.

Qantas to reduce carbon emissions by 25 per cent by 2030

Qantas has set targets for reducing its carbon emissions by 25 per cent by 2030. The Australian airline says it will also increase its uptake of Sustainable Aviation Fuel (SAF) by 10 per cent by the same year, while targeting zero single-use plastics by 2027.

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Business travel on ATM agenda

WORDS GEMMA GREENWOOD

The industry’s future will be debated live in Dubai at Arabian Travel Market

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he future of the business travel sector will be one of the hotly debated topics at this month’s Arabian Travel Market (ATM), the international travel and tourism event now in its 29th year. Factors to consider when building a sustainable business travel programme will also be discussed by industry professionals from hotels, airlines, travel management companies, and global research firms, as part of the show’s conference programme. ATM takes place live at the Dubai world Trade Centre (DWTC) from May 9-12, with the business travel sessions, which are being organised by the Global Business Travel Association (GBTA), taking place on Wednesday May 11. They will be led by Catherine Logan, Regional Vice President, Europe, Middle East and Africa (EMEA) at GBTA, who will kick-start ‘The Future of Business Travel’ session by revealing top trends and statistics from the 2021 BTI Outlook Annual Global Report & Forecast – Prospects for Global Business Travel 2021 – 2025, released

in November 2021 and representing a study of business travel spending and growth covering 73 countries across 44 industries and now in its 13th edition. Topline findings reveal global business travel activity has started its rebound from the sharp downturn brought about by the COVID-19 pandemic. After declining 53.8 per cent in 2020 to $661 billion, the report predicts a 14 per cent rebound in 2021 to $754 billion and a 37.6 per cent hike in 2022 to $1,038. Full recovery is predicted in 2024 with spend predicted to reach $1,482 billion compared to $1,431 billion in 2019. The report also notes how business travel recovery has been “extremely divergent”, depending on multiple regional and destination-specific factors. In the Middle East and Africa (MEA), business travel markets picked up by between 15 and 20 per cent in 2021. Predictions by the World Travel & Tourism Council (WTTC) are even more upbeat, with an anticipated 49 per cent increase in business travel expenditure in the Middle East in 2021 and a 32 per cent hike expected in 2022. Interestingly, the increase in business spending for the full year is expected to have outpaced spending on leisure travel by 13 per cent, 10 per cent and 1 per cent in the Middle East, Europe and Africa respectively. Joining Logan on ‘The Future of Business Travel’ session are Sam Dawson, Commercial Director, MENA, YouGov, who will zoom in on regional trends, as well as Matt Roberts, Vice President Sales, Turkey, India, Middle East, Accor; Shaun Anderson, head of sales, dnata Travel Management; and Matt Raos, Senior Vice President Global Sales, Qatar Airways. The panellists will discuss what business travel might look like in a post-pandemic world.

AR ABIAN TR AVEL MARKE T

ENVIRONMENTAL IMPACT

The deep dive into business travel forecasts will be followed by a session entitled ‘Building a Sustainable Business Travel Programme’. With corporations across the globe becoming more committed to operating in a more sustainable manner, another panel of industry experts will discuss how they can measure; manage and reduce the environmental impact of their business travel programme. They include Julien Etchanchu, Sustainability Director, Advito, Martin Drew, Senior Vice President, Sales & Cargo, Etihad Aviation Group, and Philip Halanen, Head of Sourcing & Sustainability, Europe, Middle East, Eurasia, Africa, Wyndham Hotels & Resorts, with Chris Pouney, Associate, GoldSpring Consulting, moderating. A recent report by GBTA found companies want to make their travel programmes more sustainable, with almost half (48 per cent) of those surveyed expecting an increased focus on the social and environmental impact of business travel post-pandemic. But only 25 per cent cited social and environmental impact as one of their top three priorities and only onethird (35 per cent) have a sustainability programme that includes business travel. GBTA found the most common practice was to measure the carbon footprint of all travel (58 per cent), but less than a quarter of those surveyed were implementing other sustainable travel measures. Companies with large programmes were most likely to have a sustainable travel policy and to mandate sustainable suppliers, while those with mid-size programmes were more likely to use data to drive greener decisions. While sustainable travel and actively seeking sustainable suppliers is not as common practice as it should be, in the GCC, key travel industry stakeholders, including airlines and travel management companies, are doing their utmost to help companies and their employees travel more responsibly and meet their carbon emission goals, as the panel will discuss. Etihad Airways, for example, which has earned a reputation as a sustainability pioneer in the regional and global aviation sector, has rolled out several groundbreaking initiatives over the past few years, most recently programmes that make it easy for corporates to offset their travel and meet their Environmental, Social and Corporate Governance (ESG) targets.

SHOW STOPPERS

ATM’s 2022 theme is ‘The future of international travel and tourism’ and new features at this year’s show is ATM Travel Tech. Previously called Travel Forward, the rebranded and revamped event will feature the ATM Travel Tech Stage hosting seminars, debates and presentations including pitches from finalists in the brandnew ATM Draper-Aladdin Start-up Competition. Other highlights include summits on two of the region’s fastest-growing markets – the hotel industry and Saudi Arabia – while the opening conference session promises a line-up of industry heavyweights, with entities represented including Dubai’s Department of Economy and Tourism (DET), formerly the Department of Tourism and Commerce Marketing (DTCM). The dedicated ARIVALDubai@ATM forum will cover current and future trends for tour operators and attractions, focusing on growing business through marketing, technology, distribution, thought leadership and executive-level connections, while a virtual event will be staged on May 17 and 18 to cater to those unable to travel to Dubai in person. The UAE remains one of the most COVID-secure countries on the planet, with consistently low case rates and robust measures to ensure tourists’ safety at every stage of their visit. Like its neighbouring emirates, Dubai is committed to maintaining the highest hygiene and safety standards. The World Travel and Tourism Council (WTTC) has endorsed its pandemic management, awarding the city a ‘Safe Travels’ stamp.

ABOUT ATM Arabian Travel Market (ATM) is the leading, international travel and tourism event in the Middle East for inbound and outbound tourism professionals. ATM 2021 showcased more than 1,300 exhibiting companies from 62 countries across nine halls at DWTC, with attendees from more than 110 countries over the four days. In 2022, the show will feature 1,500 exhibitors from 112 destinations across 10 halls. Arabian Travel Market is part of Arabian Travel Week, a festival of events taking place alongside the show. Providing a renewed focus for the Middle East’s travel and tourism sector, it includes ATM Virtual, ILTM Arabia, ARIVAL Dubai, Influencers’ events and activations, as well as Travel Tech. It also features the ATM Buyer Forums, ATM Speed Networking Events as well as a series of country sessions. wtm.com/atm

DON’T MISS… The Future of Business Travel What will business travel look like in a post-pandemic world and as a severely impacted sector, when and how will it recover? This session will look at the mega trends impacting business travel and the median term forecasts for the return to travel. Wednesday May 11, 3pm Building a Sustainable Business Travel Programme Corporations across the globe are committed to operating in a more sustainable manner – but where does business travel fit in this picture? This session will look at how corporations can measure, manage and reduce the environmental impact of their business travel programme. Wednesday May 11, 4.15pm M AY 2 0 2 2

OPINION

The future is bright for business travel Catherine Logan, Regional Vice President, Europe, Middle East and Africa, Global Business Travel Association (GBTA), takes a look at the new corporate travel landscape

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here is no doubt the global business travel industry has been heavily impacted by the pandemic, and recovery hindered, as travellers and suppliers navigated the diverse range of government restrictions including lock-downs, COVID-19 policies and border closures. Many corporates implemented non-essential travel bans and suppliers quickly adapted their business models to meet the lesser demand. At the turn of the year, as global travel Business travel is restrictions loosened, returning; it may we saw many positive indicators to show just look a little that business travel different was returning. Among the GBTA membership, business travel bookings continue to build momentum with reports of month-onmonth increases. Travel managers report an increase in employees’ willingness to travel and to blend business travel with leisure time. Global business travel is now forecast to make a full recovery by 2024, ending the year at $1.48 trillion or just above the 2019 pre-pandemic spend of $1.4 trillion (source: GBTA busines travel index–the BTI™ Outlook). After the sharp downturn brought about by the COVID-19 pandemic, M AY 2 0 2 2

declining 53.8 per cent in 2020 to $661 billion, global expenditures are expected to have rebounded 14 per cent in 2021 to $754 billion. A year-over-year surge of 38 per cent is expected in 2022 as recovery and pent-up demand kicks into a higher gear, bringing global business travel spending back to over $1 trillion. As we have seen in the past, with all challenges come new opportunities. During the pandemic, the way we live, work, travel and think about how we treat our planet and people has changed irreversibly; new trends have emerged creating new opportunities. The pandemic has redefined business travel as we once knew it. Travel for business could now include ‘travel for work’ as remote and hybrid working models become the norm and corporates look for ways to bring dispersed teams together for collaboration and to instil company culture. Duty of care is now at the forefront of any employee policy, the health, safety, and wellness of all employees, especially travellers, matters now more than ever. Sustainability and how we protect our environment is now a firm fixture on the corporate agenda, contributing to company objectives. There is an urgency toward carbon neutrality and the need to make responsible choices that weigh up the ROI of a business meeting with the cost, time, and environmental impact.

Remote working has fuelled digital innovation and it continues to accelerate across the end-to-end business travel experience – booking, travel, expense, payments, and reconciliation. Mobile and the desire to DIY everything – all in the name of efficient and contactless travel and hospitality – has accelerated innovation across the industry. After two years of interacting online with colleagues, prospects, partners, and clients, it is wonderful to see and hear stories of business travellers meeting and benefitting from in person connections. Business travel is returning; it may just look a little different. ABOUT

Catherine Logan is GBTA’s Regional Vice President for EMEA, responsible for the development and delivery of GBTA activities in the region. Prior to joining GBTA as Marketing and Membership Director in 2012, Catherine worked in a number of senior marketing roles with Capita Plc and Bank of Ireland followed by four years establishing and running successful events and marketing company in partnership with a colleague and friend. She is based in Northern Ireland but enjoyed the extensive travel that came with her role in the pre-COVID age. She is enjoying getting back on the road again.

POSTCARD

DUBAI

20 71 Dubai’s Museum of the Future (MOTF), which opened its doors on February 22, 2022, takes visitors 50 years into the future to 2071. The city’s newest icon, described by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Prime Minister of the UAE and Ruler of Dubai as “the most beautiful building on Earth”, is a spectacular pillarless structure that represents the revival of Arab excellence in the fields of science, mathematics and research. Rising 77 metres above the ground, this architectural marvel was built using robotic technology and with an emphasis on sustainability, is powered with 4,000 megawatts of solar energy. MOTF employs the latest technologies of virtual and augmented reality, data analysis, artificial intelligence

and human machine interaction. Answering many questions related to the future of humans, cities, societies, life on planet Earth and outer space, the museum’s exhibits, featured across seven unique and distinct floors, provide a window to experience the future in all its aspects and dimensions. There are five distinct exhibitions that explore the future of space travel and living, climate change and ecology, health, wellness, and spirituality. Visitors are encouraged take part in special missions and, unlike a traditional museum that showcases fragments of the past, it provides a portal to the future, in a scientific attempt to explore its variables, potential challenges and expected characteristics. museumofthefuture.ae Gemma Greenwood

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WORDS GEMMA GREENWOOD

BUSINESS STAYS

NEW AND UPCOMING BUSINESS HOTELS IN THE REGION

HOTELS

The UAE

Paramount Hotel Midtown Synonymous with entertainment, bold imagination and creativity, the new Paramount Hotel Midtown in Dubai’s Business Bay is steeped in the rich 110-year history perfected by Paramount Pictures. It promises “timeless Hollywood elegance” with design touches including a “golddipped lobby splashed with retro artwork”. There are 281 rooms and suites, including Scene Rooms, A-List Suites and a Paramount Suite, decked out with balconies overlooking the Dubai coastline or Burj Khalifa. Gastronomic experiences include Paparazzi Tuscan, CineScope and Melrose Bar & Lounge, as well as Malibu Sky Lounge and Pool Bar with panoramic skyline views. Facilities include four Business Studios, a PAUSE Spa and PAUSE Fitness Centre, and The Kids Studio Club offering cinematic experiences. paramounthotelsdubai.com/midtown

voco Bonnington Dubai voco Bonnington Dubai in Jumeirah Lakes Towers ( JLT), the second voco in the city and formerly Bonnington Hotel Dubai, features 208 rooms and promises a “modern, stylish and unstuffy experience”. As part of the transformational works carried out at the property, the refurbished guest rooms benefit from the voco design concept with thoughtful comforts like cosy bedding made from 100 per cent recycled materials, Antipodes high-quality organic bathroom amenities in larger dispenser bottles, and high-speed WiFi, Smart TVs, executive desks and inroom refreshments. Facilities include meeting rooms; a Leisure Deck with a swimming pool, gymnasium, sauna and steam rooms, a beauty salon and a pool bar; and dining experiences such as The Cavendish and the awardwinning Irish pub McGettigan’s. ihg.com

CLOCKWISE FROM ABOVE: Hyatt Centric Jumeirah Dubai; Paramount Hotel Midtown’s Blockbuster Suite Bedroom; voco Bonnington Dubai’s King room OPPOSITE PAGE: Paramount Hotel Midtown

Hyatt Centric Jumeirah Dubai The Middle East’s first property under the boutique lifestyle brand, Hyatt Centric Jumeirah Dubai is pitched as a new social hub in the city’s La Mer district, just 20 minutes from Dubai International, and features 173 rooms and suites, plus casual dining venues, including an all-day dining restaurant, The Shisha Lounge, The Lobby Lounge and The Pool Bar. For leisure there is a temperature-controlled outdoor pool, a spa and a 24-hour fitness centre. Guests can also expect a full-service concierge, multilingual staff, laundry, dry-cleaning services, and valet parking. hyatt.com M AY 2 0 2 2

25hours Hotel Dubai One Central LEFT: INK Hotel Dubai The very first 25hours hotel to open in the Middle East offers 434 rooms and suites and a guest experience that gives a nod to the ancient traditions of the Bedouins, brought back to modern life through innovative design. A fun property with plenty of spaces to work, rest or play, it is intended for real people to “come as they are”. The hotel is just a stone’s throw from DIFC and also overlooks the The very first stunning Museum of 25hours hotel to the Future. For dining, open in the Middle there’s Tandoor Tina, combining British East asks you to and North Indian “come as you are” cuisines; Nomad Day Bar by Dubai-based cult coffee roasters, Nightjar; and the super popular Berlin import, Monkey Bar on the rooftop, next to the pool. There’s a spa (The Extra Hour) and an indoor and outdoor gym inspired by the vibes of Venice Beach. 25hours-hotels.com ABOVE: 25hours Hotel Dubai One Central

INK Hotel Dubai INK Hotel is a four-star boutique property located in the Al Jaddaf Waterfront community overlooking Dubai Creek. The five-storey hotel with contemporary design is described as “fun, trendy and offbeat”, focusing on sustainability and “inclusive hospitality”. It features 63 rooms with two room sizes – 23 sqm rooms that can be interconnected and 30 sqm rooms, and Wi-Fi is complimentary. Hotel facilities include a rooftop swimming pool with Dubai Creek views, a pop-up gym and designated areas for pets. With sustainability crucial to operations, INK Hotel has solar M AY 2 0 2 2

panels installed on the roof and staff uniforms are made from recycled plastic. The all-day dining restaurant, Bistro by INK, has collaborated with the local café roastery, Grandmother, to provide speciality coffee along with other treats and stocks climateconscious, ethical, organic teabags from Pukka. It offers indoor and outdoor seating. INK Hotel is close to contemporary art attractions such as Jameel Arts Centre and Al Jaddaf Waterfront Sculpture and provides access to the 6km waterfront promenade with the weekly INK Running Club hosted by Nike running ambassador Manal Rostom. inkhotel.me

HOTELS

Hyde Hotel Dubai The recently opened Hyde Hotel Dubai in Business Bay is the second Hyde hotel globally. Described as “a lifestyle concept with personality”, if offers large rooms and suites, a home-from-home guest experience and outstanding dining options. They include Hudson Tavern, the place to grab a beer and craft burger; Cleo, a vibrant Eastern Mediterranean-inspired restaurant promising elevated social dining; and Katsuya, serving Master Sushi Chef Katsuya Uechi’s authentic Japanese cuisine with impressive views of the Burj Khalifa as a backdrop. Facilities also include five meeting rooms, a ballroom, rooftop pool and lounge, a gym and the Cinq Mondes Spa. sbe.com/hotels/hyde/dubai

Premier Inn Barsha Heights The 11th Premier Inn in the MENA region and the seventh in Dubai, the new Premier Inn Barsha Heights introduces the UK brand’s redesigned guest rooms, a newlook lobby and fresh concepts in F&B. The hotel offers 219 rooms, all with complimentary Wi-Fi and comprising family, twin, double and interconnecting options, plus rooms for people of determination; three F&B outlets – Mr Toad’s Pub & Kitchen, Lillie’s Pad rooftop garden bar, and a Costa café; a spacious lobby; 10th-floor swimming pool and terrace; a well-equipped gym; male

and female prayer rooms; and meeting rooms. It is well located, close to Dubai’s malls and key attractions and offers underground parking and shuttle-bus services. mena.premierinn.com Holiday Inn & Suites Dubai Science Park Dubai Holiday Inn Dubai Science Park hotel, opening soon, will comprise 402 rooms and suites. Located near Arabian Ranches and Motor City, the property offers five meeting rooms and a conference hall seating 600 guests, four food and beverage outlets, an outdoor swimming pool and a gym.

FROM TOP: InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa; Hyde Hotel Dubai; Premier Inn Barsha Heights

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa The luxury brand’s first hotel in the northern emirate is located on Hayat Island and offers 351 sea-facing rooms, suites, and private pool villas; six dining outlets; and an exclusive Club InterContinental. Dining options include Levant & Nar serving Levant-influenced delicacies with a modern twist; NoHo, a trendy hangout inspired by the artistic streets of North Houston in New York, serving sharing platters; and the poolside ShaSha bar. For leisure there’s an infinity pool, water sports, a curated activity programme, health club with fitness studio, outdoor tennis court and male and female saunas. Spa InterContinental was scheduled to open last month (April) and meeting and events space covers almost 1,000 sqm. ihg.com InterContinental Residences Abu Dhabi Opening in Q4, InterContinental Residences Abu Dhabi will offer 130 studios and one-, two-, and threebedroom apartments, most with sea views from their balconies. The units will have a fully equipped kitchen and walk-in closet. Facilities will include a private beach; outdoor Jacuzzi; kids’ pool; gym; several indoor and outdoor dining options, including inroom dining; a lobby lounge; meeting rooms; and underground parking. radissonhotels.com M AY 2 0 2 2

HOTELS

Saudi Arabia

JW Marriott Hotel Riyadh Situated on King Fahad Road, five minutes from King Abdullah Financial District, JW Marriott Hotel Riyadh will occupy one of the city’s most desirable addresses when it opens this quarter. It will also be one of the tallest properties in the city, spanning 66 floors, with 349 rooms and suites and dining outlets including the renowned JW Steakhouse. marriott.com Shangri-La Jeddah Shangri-La made its brand debut in Saudi Arabia in February with The Shangri-La Jeddah opening in Burj Assila, the city’s building. It features 220 rooms and suites with Red Sea and city views; three restaurants, including the brand’s famous Chinese dining concept, Shang Palace; extensive wellness facilities; a dedicated kids’ club; and versatile meeting and event spaces including the 960 sqm Shangri-La Grand Ballroom with Red Sea views. The hotel is close to major shopping areas and the Jeddah Corniche Circuit, home to the Saudi Arabia Grand Prix. shangri-la.com M AY 2 0 2 2

Shangri-La made its brand debut in Saudi Arabia in February 2022

CLOCKWISE FROM RIGHT: Four Points by Sheraton Jeddah Corniche; Shangri-La Jeddah; JW Marriott Hotel Riyadh; Somerset Downtown Al Khobar

Four Points by Sheraton Jeddah Corniche Located in South Obhur on the new corniche, just 12 minutes from King Abdulaziz International Airport and close to King Abdullah Sport City Stadium, this property is designed for the modern traveller, with an emphasis on “delivering what matters the most”. There are 301 rooms, including 113 suites, all with floor-to-ceiling windows and sea views, plus 24-hour room service, and complimentary Wi-Fi. Dining options include the Creek Restaurant for all-day dining, featuring Arabian and international dishes, and the Lobby Café, serving specialty coffees, light bites, and refreshments. For business travellers there are eight

fully equipped meeting rooms. Other facilities include a health club and swimming pool. marriott.com Somerset Downtown Al Khobar The Ascott Limited (Ascott) recently opened its seventh property in the Kingdom of Saudi Arabia (KSA). Somerset Downtown Al Khobar is located on Prince Faisal Bin Fahd Road, close to the city’s shopping malls, beaches, gardens, museums, and restaurants and easily accessible from King Fahd International Airport, King Abdul Aziz Port, and the Bahrain-Khobar causeway. The 16-storey, 139-key property offers one-, two- and threebedroom spacious apartments with

inspiring living spaces, designed to accommodate work and rest, and stunning city views through floor-toceiling windows. Amenities include a swimming pool, a fully equipped gymnasium, and a children’s play area. Meeting rooms are also available, while the in-house restaurant serves global cuisine. discoverasr.com Holiday Inn Jeddah Corniche Opening in Q4, the 156-room property is located behind Corniche Road, near Jeddah Waterfront, InterContinental Jeddah and Crowne Plaza Jeddah. The hotel will offer guests a business centre, two meeting rooms (450 sqm in total), a gymnasium, spa, pool and three dining options. holidayinn.com M AY 2 0 2 2

HOTELS

Radisson Hotel Riyadh Airport Occupying a 50,000 sqm plot, this is more a business village than your archetypal vertical hotel block. It has 471 rooms including duplex suites, three-bedroom villas and family connecting rooms with a wide range of amenities such as coffee machines and rain-showers and each with a balcony. Dining options include allday dining venue Lune Restaurant, and Kazbah Café, serving light bites. The hotel offers 11 meeting rooms

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with state-of-the-art technology and a soon-to-open auditorium spanning more than 1,800 sqm. It’s close to King Khalid International Airport and there are no old-school 2pm check-in and 12 noon checkout times. Instead, the hotel offers a 22-hour stay for a one-night charge. Radisson Hotel Riyadh Airport also offers its guests three outdoor pools, two indoor pools, a separate ladies and men fitness studio, and a spa. radissonhotels.com

BELOW LEFT: Radisson Hotel Riyadh Airport BOTTOM: Radisson Blu Hotel, Riyadh International Convention & Exhibition Centre

Radisson Blu Hotel, Riyadh International Convention & Exhibition Centre Opening in Q3 2022, the Radisson Blu Hotel, Riyadh International Convention & Exhibition Centre will feature 200 rooms, a 200 sqm all-day dining restaurant, a specialty restaurant, a lobby, a lounge and a café. The hotel will also offer an indoor swimming pool and a fitness space. With a 1,075 sqm meetings and events area and 5,600 sqm car parking and within walking distance of Riyadh International Convention & Exhibition Centre, the hotel is ideal for anyone attending an event or in town for visiting for business. The rooms boast spectacular views over Riyadh and business travellers can benefit from a stay in an Executive Room or Suite, which include access to its business class lounge. radissonhotels.com

Jeddah Marriott Hotel Madinah Road The recently launched Jeddah Marriott Hotel Madinah Road, located in Jeddah’s central business district, is located across two tower buildings and is close to Jeddah’s famous corniche, the Jeddah International Exhibition & Conference Centre, and the King Abdulaziz International Airport. The 274-room property is designed to reflect the newest global design vision for Marriott Hotels, featuring sophisticated and intuitively designed spaces for today’s modern traveller. Each room features Jeddah Marriott a space to work Hotel Madinah and relax, intuitive in-room amenities, Road reflects deep-soaking bathtubs Marriott’s new and walk-in showers. design vision The hotel also offers M Club, an exclusive space reserved for Platinum, Titanium, and Ambassador Elite Marriott Bonvoy members, as well as Club Room guests, offering complimentary breakfast, beverages and hors d’oeuvres throughout the day. The M Club also offers the brand’s signature Mind Menu, a selection of snacks and beverages to enhance mind and body. Accessible 24 hours a day, seven days a week, the M Club provides free Wi-Fi, printing services and power supplies to ensure uninterrupted productivity for business travellers. There are also three culinary experiences including Sky View, offering signature dishes and panoramic views of the city; allday dining venue Olive Tree, located in the lobby and serving international and Arabic dishes; and Olive Terrace, an outdoor venue with live cooking stations. There are six meeting rooms and a Grand Venue for up to 600 guests, plus a 24/7 fitness centre, FROM TOP: Jeddah Marriott Hotel outdoor swimming pool, children’s Madinah Road; pool, the Saray Spa, and a ladies-only Swissôtel Living Jeddah salon. marriott.com

Swissôtel Living Jeddah Swissôtel Living Jeddah, due to open this year, will feature 150 rooms across six categories: 43 Studio King, 10 Studio Two Single Beds, 68 One Bedrooms, six Vitality Suites (with exercising space and equipment), 22 Two Bedrooms, and one Three Bedroom, all with modern design, innovative technology, a kitchenette

with washing machine, and unique Purovel personal amenities. The luxury living brand’s first property in Saudi Arabia will also feature three meeting rooms (pictured) equipped with the latest AV, a ballroom, dining concepts, and a wellness centre with gym, sauna, Jacuzzi, steam room, and spa with Swissôtel’s signature Purovel Spa amenities. swisshotel.com M AY 2 0 2 2

HOTELS

Qatar

voco Doha West Bay This 46-floor property in West Bay has 396 rooms and suites, “well-loved” restaurant and lounges including The Social, Serenitea, and Sky Lounge on the 35th floor, plus an exclusive helipad and facilities including a pool deck, a 24hour gym with steam, sauna and Jacuzzi, a spa and a kids’ wading pool and five meeting rooms. The property offers a selection of studios, and one-, two- and threebedroom fully-serviced suites. ihg.com Fairmont Hotel and Raffles Hotel & Branded Residences, Lusail Towers The iconic Lusail Towers development – an architectural translation of Qatar’s national seal, representing the traditional scimitar swords – will play host to two of the world’s leading luxury hotel brands, Raffles and Fairmont, with both properties set to open this year ahead of the FIFA World Cup. The towers will rise gracefully from podium level, one occupied by the six-star Raffles Hotel & Branded Residences featuring 132 suites and 49 apartments and the other home to the five-star Fairmont with 361 rooms and suites and pitched at business travellers. State-of-the-art entertainment and recreational facilities, including specialist boutiques, VIP movie theatres, signature restaurants and a private Cigar Lounge, as well as exquisite banqueting and conference spaces and dedicated office areas are all part of this project, developed by Katara Hospitality. raffles.com and fairmont.com M AY 2 0 2 2

CLOCKWISE FROM BELOW: voco Doha West Bay; Le Royal Méridien Doha; Palais Vendôme; Fairmont Hotel and Raffles Hotel & Branded Residences, Lusail Towers

Le Royal Méridien Doha Part of the same development as Palais Vendôme, a destination in its own right, Le Royal Méridien Doha, will offer a more contemporary style, reflecting modern French culture and design. The property will house 250 guest rooms, including a Presidential Suite in one wing, while the other wing will offer 150 serviced apartments. Le Royal Méridien Doha is part of the Marriott Bonvoy portfolio. marriott.com

Palais Vendôme A lavish hospitality experience embodying classical Parisian elegance will set Palais Vendôme apart when it opens this year. This Luxury Collection Hotel with a palatial presence will feature 250 rooms, including two Presidential Suites, and will be part of a three-property complex. It will mark the entry of the brand into Qatar, offering global explorers a “unique gateway to this visionary destination”. marriott.com

NH Collection Doha Oasis Hotel & Beach Club Opening in September 2022, NH Collection Doha Oasis Hotel & Beach Club will be both the first NH Collection property in the Middle East region and the first of the brand globally with a beach club. The 300-key hotel is located in the Ras Abu Abboud area along Doha’s eastern coast, midway between the city centre and Hamad International Airport, and has a rich history. The previous Oasis Hotel,

from where the new property takes its name, was in the same location and was Doha’s first ever hotel when it opened in the 1950s. Accommodation options will include a mix of guest rooms and more than 50 suites, the largest being the 332 sqm Royal Duplex Suite. There will be six restaurants and bars, including two specialty restaurants and a rooftop bar, plus a beach club with a swimming pool, padel tennis courts, male and female spas and gyms, a large ballroom and substantial parking.

CLOCKWISE FROM BELOW: NH Collection Doha Oasis Hotel & Beach Club; The Plaza Doha Anantara Hotel & Suites; Andaz Doha

The Plaza Doha Anantara Hotel & Suites Minor Hotels will open its second Anantara property in Qatar in Q4. The Plaza Doha Anantara Hotel & Suites, located in Um Ghuwelina, will feature 118 guest rooms and 172 serviced apartment suites, plus a large ballroom and six meeting rooms. It will be a grand-looking property with a palatial façade and inside, blend Parisian design with Arabian luxury, with examples including the hotel’s centre piece – an elegant, airconditioned courtyard atrium. For leisure, guests will be able to choose from a rooftop infinity pool, indoor pool, a gym and a signature Anantara Spa. A kids’ play area and multiple dining options are also among the hotel’s highlights. anantara.com

Andaz Doha Hyatt will debut its luxury lifestyle Andaz brand November this year to coincide with the FIFA World Cup tournament. The 318-guestroom Andaz Doha, located in the West Bay area of the city, close to embassies, consulates and key government institutions, will boast sea views and four innovative food and beverage outlets. It will represent the third Andaz-branded hotel in the Middle East. hyatt.com M AY 2 0 2 2

Oman Avani Muscat Hotel Located in the Omani capital’s Seeb district, close to both the airport and the city, this contemporary property with “heritage-inspired touches”, features 161 well-designed rooms with workspaces, flexible configuration options and a smartpower panel outfitted with multiple plugs and USB ports. For longer stays there are 45 studios and one-, two- and three-bedroom serviced apartments, the largest of which spans 128 sqm. Hotel facilities include Trisis, a nature-inspired all-day dining restaurant specialising in Omani, Arabic and international cuisines; Avani’s easy gourmet grab-andgo concept Pantry, known for its honest, nutritious meals and specialty coffee; the alfresco Patio Bar offering refreshments and overlooking the outdoor swimming pool; AvaniFit, featuring a gym, sauna and steam room; and the AvaniKids club for young guests. avanihotels.com M AY 2 0 2 2

Egypt’s first Crowne Plaza branded property has opened in West Cairo

Egypt

FROM TOP: Avani Muscat Hotel; Crowne Plaza West Cairo – Arkan

Crowne Plaza West Cairo – Arkan The first hotel to launch under the Crowne Plaza Hotels & Resorts brand in Egypt, this property is located in the Sheikh Zayed district in the west of the Egyptian capital. The 178-room hotel, which is part of the Arkan Plaza complex, features the Plaza Workspace, a flexible and

hybrid lobby space offering guests the opportunity to switch between work and downtime, plus five meeting rooms, event spaces and an exclusive Club Lounge. With IHG’s Meet with Confidence programme, guests have the flexibility to book future meetings and events with zero cancellation fees at participating hotels. Dining options include Amphora for allday dining, Mayrig, a restaurant specialising in cuisine from Lebanon and Armenia, and Miss Li Lee, serving Asian flavours and home to an outdoor terrace. ihg.com

HOTELS

Jordan Centro Mada Amman Centro Mada Amman, a concept hotel designed for “a new generation of travelling executives demanding finesse and functionality at reasonable rates”, has opened in the Abdoun business and leisure district, close to key embassies, historical sites, and the Queen Alia International Airport. The hotel features 194 hotel rooms and suites, each designed to maximise space, light and efficiency, with smart technology and in-room entertainment. Lifestyle-focused eateries include all-day-dining concept FLO, which is open 24 hours daily; GLO, a modern laid-back poolside venue with views of the city; and 24-hour in-room dining. For leisure, there’s an outdoor temperaturecontrolled pool on the rooftop and a gym open 24 hours a day, and for business, three well-equipped meeting rooms and a pre-function area, as well as co-working spaces. rotana.com/centrohotels

FROM TOP: Centro Mada Amman; The Ritz-Carlton Amman; Fairmont La Marina Rabat-Salé

The Ritz-Carlton Amman The Ritz-Carlton Amman Hotel opens its doors this month (May 2022). Located in a 20-storey tower in the city’s prestigious 5th Circle district, the property features 192 rooms and suites, eight dining destinations, 1,250-square-metres of event space, and an ESPA Spa. ritzcarlton.com

Morocco Fairmont La Marina Rabat-Salé Opening this year, Fairmont La Marina Rabat-Salé, is located between the cities of Rabat and Salé, on the banks of the Bouregreg River, offering the best of three worlds: land, sea, and river. The hotel is divided into two areas. The first, on the riverside, will house 186 elegant rooms and suites, while the second is a residential complex with 88 fully furnished Fairmont luxury residences. The unique property with avantgarde architecture will feature three restaurants, a Fairmont Gold Lounge, two bars, up to 10 meeting rooms, a wellness and fitness area, a heated infinity pool on the rooftop and 12 shops. fairmont.com M AY 2 0 2 2

WORDS GEMMA GREENWOOD

Etihad unveils new

‘Sustainability50’ A350 32

Next-generation aircraft will be deployed to key North American and Indian destinations by peak summer season

tihad Airways has unveiled its new Airbus A350-1000, registration A6-XWB, with a special inaugural commercial flight from Abu Dhabi to Paris taking off on March 31. The aircraft is the first A350 to be operated by a UAE airline, and the first of five A350s set to join Etihad’s fleet over the coming months. The first flight departed Abu Dhabi for Paris Charles de Gaulle with a delegation including diplomatic dignitaries, Etihad and Airbus representatives, media, trade partners and other VIPs. “The Airbus A350 is an absolutely incredible aircraft, and we are proud to introduce it into the Etihad Airways network today,” said Etihad Airways Group Chief Executive Officer Tony Douglas. “Our teams have worked closely together to craft a product and travel proposition that will ensure every journey with Etihad is a choice well made – both for our guests and for M AY 2 0 2 2

the planet. With highly efficient fuel consumption and CO2 savings, the A350 will support our goals to reduce carbon emissions and deliver an unmatched flight experience for ABOVE: The airline’s our guests.” new A350-1000s Mikail Houari, President, Airbus will be deployed on several short and Africa and Middle East, said the mid-range routes A350-1000 was “setting new standards of air travel, offering unrivalled levels of operational efficiency, with a 25 per cent reduction in fuel burn and emissions”. With highly efficient “This marks the start of a promising fuel consumption new chapter for the and CO2 savings, the UAE’s aviation sector, A350 will support led by innovation our goals to reduce and a commitment to carbon emissions sustainability,” he added. Sustainability50 The aircraft, named Sustainability50, carries a unique livery in recognition of the 50th anniversary of the federation of the UAE and Etihad’s commitment to net-zero carbon emissions by 2050. It will join the airline’s industryleading sustainability drive as part

of a programme aimed at decarbonising aviation. Formed as a partnership between Etihad, Airbus and Rolls Royce in 2021, the Sustainability50 programme will see Etihad’s A350s used as flying testbeds of new initiatives, procedures and technologies to reduce carbon emissions, building on the learnings derived from Etihad’s similar Greenliner programme for the Boeing B787 aircraft type. The Rolls-Royce Trent XWBpowered Airbus A350 is one of the most efficient aircraft types in the world, with 25 per cent less fuel burn and CO2 emissions than previousgeneration twin aisle aircraft. Etihad recently established a formal framework with Airbus to collaborate on sustainability across a number of areas including the promotion and commercialisation of sustainable aviation fuel, waste and weight management, and the development of data-driven analysis. “We designed our sustainability programme as a vehicle for collaboration, and our strategic partnership with Airbus allows us to harness the sustainability

AIRLINES

credentials of the A350 through the Sustainability50 programme, as we work towards our joint objectives to reduce aviation’s impact on the environment,” said Douglas. Network The airline’s new A350-1000s will be deployed on several short- and mid-range routes in Q2, including Mumbai and Delhi, before being introduced on ultra-long-haul operations to Chicago and New York from July. Guest Experience The aircraft features Etihad’s newest cabin interior, which is inspired by Abu Dhabi and is both more efficient and sustainable in design. It features thoughtful design details to provide “exceptional comfort and enhanced privacy”. Etihad’s signature lighting design is inspired by the shadows cast by Abu Dhabi’s palm trees. The cabin lighting emulates natural ambient light and is designed to enhance the guest experience, provide an optimum environment for sleeping and reduce the effects of jetlag. The Airbus A350 also offers the quietest cabin experience for a wide-body aircraft. Another feature to help reduce light pollution, and therefore jetlag, is the new dark-mode interface on the E-BOX inflight entertainment system. Mobile and Wi-Fi connectivity is also available throughout the aircraft. Etihad’s ‘Little VIP’ younger guests will enjoy the newly launched Warner Bros. World Abu Dhabi-themed family friendly flying experience and a special feature on this aircraft is the new interactive flight map, which means children can explore the maps with the help of some Jurassic-age friends. Business class The elevated Business Class cabin is home to 44 Business Studios with sliding doors that provide a high level of privacy to each suite. Every seat faces forward with direct aisle access.

cinematic experience to enjoy Etihad’s extensive inflight entertainment offering. The Business seats cleverly feature a built-in wireless charging dock and Bluetooth headphone pairing. Business Class guests can choose from a carefully curated à la carte menu, and those on longer flights can enjoy Etihad’s signature ‘dine anytime’ service.

The Business Class seat, with a width of more than 20 inches, converts into a fully flat bed of 79 inches in length, and features ample storage for convenience. Noise-cancelling headphones and an 18.5-inch TV screen provide a

FROM TOP: The new A350 lighting system; The A350 Business Class; The A350 Economy Class

Economy class Etihad’s spacious Economy cabin is configured with 327 smart seats in a 3-3-3 arrangement, of which 45 ‘Economy Space’ seats have been enhanced with an additional four inches of legroom. The Crystal Cabin award-winning seats were selected after extensive customer trials by Etihad and based on their comfort and sustainability credentials. The seats feature Etihad’s signature supportive headrest, USB charging and Bluetooth headphone pairing, as well as a 13.3-inch inch screen to enjoy Etihad’s award-winning inflight entertainment system. Guests receive blankets and pillows for additional comfort and amenity kits on longer flights, as well as enjoying complimentary dining and beverages served by Etihad’s awardwinning cabin crew. M AY 2 0 2 2

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WORDS HANNAH BRANDLER

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Summer breeze As travel restrictions (along with testing requirements) ease, we look ahead to holidays in European cities for some Vitamin D and culture

BARCELONA, SPAIN

The Spanish seaside capital offers a great deal of attractions, from the bustling tree-lined boulevard Las Ramblas to the Barceloneta beach and the remarkable sights of Sagrada Familia and Park Guell from renowned architect Antoni Gaudi. It’s also a foodie spot, with tapas and sangria served until late (or early). What’s new? Last year the city launched the app Check Barcelona, providing travellers and residents with real-time information about the congestion at approximately 280 tourist sites, and allowing them to make reservations at attractions in advance of visiting. Stay: The 120-room Hotel El Palace Barcelona (pictured below) occupies the former Ritz of Barcelona, and as such has inherited its 100-plus years of history. El Palace pays homage to former guests, including Salvador Dali, Josephine Baker and more recently Ronnie Wood, in its one-of-a-kind Art Suites, with décor inspired by the stars. Meanwhile, guests can enjoy all-day dining at the majestic Great Hall, cocktails at speakeasy bar El Bluesman, or appreciate panoramic views at the floral rooftop garden.

Emirates flies direct from Dubai International Airport (DXB) to Barcelona El Prat Airport. Qatar Airways also operates direct services to the Spanish city from its Doha hub.

ELOI OMELLA/GETTY IMAGES; MASTERLU/GETTY IMAGES; ESTUDIO RAFAEL VARGAS

LEFT AND BELOW: Sagrada Familia designed by Antoni Gaudi; Park Guell, a public park, also designed by Gaudi

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TEL AVIV, ISRAEL

The lively cosmopolitan city marries old and new – from the ancient port of Jaffa to the world’s largest example of 1930s Bauhaus architecture in the White City area – a UNESCO World Heritage Site. Beachgoers can enjoy 14km of coastline, and a party atmosphere as night falls. What’s new? The city is seeing a flurry of luxury hotel openings, including last year’s debut of a Soho House property in the Jaffa neighbourhood, and the forthcoming Nobu Hotel Tel Aviv. Stay: The 4-star, high-rise Crowne Plaza Tel Aviv Beach hotel is located in the centre of the city on the seafront, with direct access to the sandy Gordon Beach. There are also two restaurants, one of which offers sea views, an outdoor pool, and a health club with a pool, gym, dry and wet saunas.

ISTANBUL, TURKEY

YAVUZ SARIYILDIZ/GETTY IMAGES; BULENT OZALP; ROLAND NAGY/GETTY IMAGES

Straddling the Bosphorus – the strait between Europe and Asia, Turkey’s largest city dates back to the year 330 when it was declared the capital of the Byzantine Empire. Its rich history, continues to draw international visitors to view the sights, including the Hagia Sofia basilica and Blue Mosque. There are plenty of shopping opportunities at the colourful bazaars. What’s new? The city’s port area underwent a US$1.7 billion redevelopment and has reopened to the public for the first time in 200 years. The neighbourhood, known as Galataport Istanbul, features 250 food outlets, bars and retail shops, restored buildings, such as the Tophane Clock Tower, built in 1905, and the new Renzo Piano-designed building for the Istanbul Modern museum, which is well worth a visit. Stay: Park Hyatt Istanbul – Macka Palas is located on the city’s European side in the affluent Nisantasi district. Rooms feature floor-to-ceiling windows (and suites with their very own Turkish bath experience), while other facilities include a steakhouse restaurant, a wine bar, a 20-metre rooftop pool, a fitness centre and a Turkish spa. M AY 2 0 2 2

Air connectivity between the UAE and Israel is ramping up with flydubai, Etihad Airways, Wizz Air, El-AL, Israir and Arkia Airlines now operating direct flights between the two countries.

ABOVE: Galataport Istanbul; Park Hyatt Istanbul – Macka Palas Presidential Suite roof terrace LEFT: King Deluxe room BELOW: Hagia Sofia

Air Arabia Holidays offers reasonably priced holiday packages to Istanbul, with prices leading in at $272 per person, including return flights from Sharjah.

ABOVE RIGHT: Crowne Plaza Tel Aviv Beach hotel RIGHT: The golden sands of Gordon Beach and Crowne Plaza Tel Aviv Beach hotel BELOW: The ancient port of Jaffa

DUBROVNIK, CROATIA

RGLINSKY/GETTY IMAGES; STOCKLAPSE/GETTY IMAGES; 2014 MEDIA EX MACHINA; NIALL CLUTTON; ROSA LAZIC

The magnificent medieval walled city in southeastern Croatia, otherwise known as the Pearl of the Adriatic, has become increasingly popular over the years as a filming location for TV dramas such as Game of Thrones. Wander through the narrow streets of the Old City of Dubrovnik, a UNESCO World Heritage Site, and tour the Gothic, Renaissance, and Baroque monuments. What’s new? The 2.4km-long Peljesac Bridge, set to open this June, will connect Dubrovnik with the Croatian mainland by road – travellers currently have to pass through two border checkpoints between Bosnia and Croatia at the Bosnian port of Neum. Stay: The beachfront 5-star Valamar Collection Dubrovnik President Hotel is located on the tip of the Babin Kuk peninsula, a few metres from the pebbly Val President Relax Beach with views of the Elaphiti Islands and just 6km from the old town. Facilities include an outdoor and indoor pool, an adults-only spa, fitness centre, three restaurants, and a diving centre on the beach. Emirates Airline operates direct services from Dubai to Zagreb and flydubai flies to both Zagreb and Dubrovnik. Holiday packages are also available. Visit emirates.ae and flydubai.com.

CLOCKWISE FROM TOP RIGHT: The Old City of Dubrovnik; President room at Valamar Collection Dubrovnik President Hotel; The view from the Valamar Collection Dubrovnik President Hotel

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FAR LEFT: Le Jardin de Russie restaurant LEFT: A suite at Hotel de Russie BELOW: Dining at Hotel de Russie; The Colosseum

ROME, ITALY

Several Gulf carriers operate direct flights to Rome including Emirates, Etihad and Qatar Airways. Bahrain’s national carrier, Gulf Air, will launch a twice-weekly service from Manama to Rome on June 1, operated by an A321neo. The airline will also fly to Milan from June.

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FOTOGRAPHIELINK/GETTY IMAGES

The Eternal City continues to attract international visitors thanks to its vestiges of the ancient republic and artistic masterpieces by the likes of Michelangelo and Caravaggio. Tourists can also head to the epicentre of Christianity, St Peter’s Basilica in the Vatican City, or embrace la dolce vita at cafés in the Italian capital’s piazzas. What’s new? Last summer, the city opened the tunnels and chambers at the 2,000-year-old Colosseum, allowing tourists to discover the corridors where gladiators and wild animals waited before entering the ampitheatre. This is part of a multimillion euro restoration project set to complete by 2024. Stay: Located between the Piazza del Popolo and the Spanish Steps, the 5-star Hotel de Russie, A Rocco Forte Hotel, has been a popular haunt for artists and writers over the years – so much so that it was nicknamed ‘paradise on earth’ by poet Jean Cocteau in 1917. The property was designed in the early 19th century by architect Giuseppe Valadier, and its main USP is its 2,800 sqm tiered secret garden with palm trees and white climbing roses. It also houses a spa, Le Jardin de Russie restaurant and the Stravinskij Bar.

ABOVE: A view of Thessaloniki LEFT: Dining at the Excelsior Hotel

DEDMITYAY/GETTY IMAGES; NESTORAS KECHAGIAS/GETTY IMAGES; HEINZ TROLL

PAPHOS, CYPRUS

Located on the southwest coast of Cyprus, the city transports you back to ancient Greece – it’s regarded as the birthplace of goddess Aphrodite – and historical sites, such as the Tomb of the Kings, a UNESCO World Heritage Site. Yet it also offers a modern harbour packed with lively bars and restaurants along with sun-soaked beaches. What’s new? Sun-seekers can head to Antasia Beach Club, which opened last summer on Kato Paphos beach. The two-floor site includes indoor and outdoor spaces, an extensive roof terrace overlooking Paphos Castle, and a restaurant and bar with Asianinfluenced cuisine.

THESSALONIKI, GREECE

This Greek port city is the country’s largest after Athens, and offers ancient and contemporary highlights, with 15 monuments included in the UNESCO World Heritage List. Visitors can learn about the region’s major discoveries at the Archaeological Museum, experience views of the city from the top of the 15th century 34-metre

White Tower, or stroll along the 3.5km New Waterfront area, designed by Nikiforidis-Cuomo Architects. What’s new? Last November UNESCO named Thessaloniki a City of Gastronomy, the first Greek city to earn such an accolade. Stay: The Excelsior Hotel located in downtown Thessaloniki dates back to 1924, and the 5-star property is just steps away from Aristotelous Square. The neoclassical building houses 34 rooms, along with fine dining restaurant Clochard and the jazzy Charlie D Brasserie.

There are currently no direct flights operating from the Gulf to Thessaloniki, but travellers can hop on a direct flight to Athens and then take a connecting flight to the city. Train and ferry services also operate from the capital.

Stay: Annabelle Hotel opened in 1985 as the first 5-star hotel in Paphos. Set across 24 sq km of lush seafront gardens, it comprises 244 contemporary rooms and suites, three outdoor pools, and Ouranos Wellbeing Spa – a rooftop spa named after the Greek god of the sky and the heavens. Plus there are ten dining venues and bars – from alfresco mezze to candlelit tables overlooking the water gardens.

There are no direct flights operating from the Gulf to Paphos, but there are many options to fly to destinations in Turkey, Greece or Eastern Europe and catch a connecting flight from there. ABOVE: Aerial view of Paphos embankment FAR LEFT: Studio Suite at Annabelle Hotel left: Lush tropical gardens at Annabelle Hotel

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KARINA MOVSESYAN/GETTY IMAGES; JEAN MARC ZERAFA

VALLETTA, MALTA

Located on the northeast coast of the island of Malta, the so-called Fortress City might be Europe’s smallest capital but it’s not short on attractions – from its historic bastions, forts and cathedral to Baroque architecture and the picturesque Grand Harbour to the east and Marsamxett Harbour to the west. Built by the Knights of St John in the 16th century, the city is also (unsurprisingly) a UNESCO World Heritage City. What’s new? If you think you have seen it all, perhaps it’s time to go a little deeper. Tourist site Underground Valletta – Heritage Malta launched at the end of last year, and operates tours of the city’s historic tunnels. Stay: Set in a 17th century mansion in the heart of Valletta lies the 5-star Hotel Rosselli, a property formerly owned by a member of the Knights of Malta. The hotel includes 25 rooms and M AY 2 0 2 2

suites in six different designer categories, a restored fountain dating back more than 400 years in the central courtyard, an outdoor pool, and the Michelin-starred Under Grain restaurant.

flydubai launched direct flights from Dubai International Airport to Malta in May 2021. Emirates also flies to the island, but via Larnaca in Cyprus. Both airlines offer holiday packages to the Mediterranean destination.

TOP: Valletta, Malta, a UNESCO World Heritage City ABOVE: Valletta’s historic tunnels have been opened for tours ABOVE RIGHT: Rooftop Panoramic Terrace at Hotel Rosselli RIGHT: Alusietta superior room at Hotel Rosselli

The Future of International Travel

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Madrid, Europe’s new luxury destination 42

Captivating, cosmopolitan, and buzzing with energy, the Spanish capital introduces discerning travellers to a high-end lifestyle awash with premium experiences, from gastronomy and culture to shopping and stunning scenery, as our top 10 tips reveal

f we define ‘luxury’, it goes beyond what we typically consider to be high-end. Luxury in its purest form is walking through a vibrant city, strolling along its pedestrianised streets and enjoying its gastronomy, culture, shopping and scenery at an unhurried pace. Luxury is being pampered, and Madrid knows all about that, spoiling its visitors to make every trip unforgettable. Moreover, numerous internationally prestigious firms have chosen to open their flagship establishments in Madrid, adding to its extraordinary range of premium offerings, which include 21 Michelin-starred restaurants, centuriesold restaurants, artisan shops, stores by designer brands and a historical and cultural heritage that truly sets the city apart. All of this is evidence of a clear trend: the Spanish capital is becoming Europe’s new luxury destination. If you want a one-of-a-kind experience, head to Madrid and follow these top 10 tips:

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Stay in the world’s most luxurious hotels Madrid is home to some of the world’s leading luxury hotels. 2021 saw the arrival of the Four Seasons and the reopening of the Mandarin Oriental Ritz and the Rosewood Villa Magna. This year they will be joined by new luxury hotels including The Madrid Edition by Marriott International, which will be located opposite the Convent of Las Descalzas Reales. What’s more, over the next two years, Gran Vía Avenue and the surrounding area will welcome at least five new hotels, some of them housed in iconic spaces like the Metrópolis building.

Admire Galería Canalejas, a new icon of luxury A host of exclusive fashion brands have opened shops in Madrid in recent years. The famous streets of Calle Serrano and Calle Ortega y Gasset in Barrio de

Salamanca, a benchmark for Madrid’s premium sector, have been joined by a new symbol of luxury: Galería Canalejas. Spanning some 15,000 metres and just a stone’s throw from the centrally located Puerta del Sol, the new avant-garde space contains some of the world’s top fashion, designer jewellery and accessories brands. New shops will continue to open in 2022, joining those that are already trading such as Hermès and Cartier. It’s a first-class experience that’s complemented by delicious culinary options in the spectacular Food Hall, which has more than a dozen restaurants that serve different styles of food from a range of countries.

Savour a Michelin-starred experience Madrid is a foodie’s dream, with 21 Michelin-starred restaurants including the three-starred DiverXo, run by innovative chef David Muñoz. Creative haute cuisine also features prominently at establishments with brand-new Michelin Stars like Smoked Room, run

ABOVE: El Retiro Park, part of the Landscape of Light, a new UNESCO World Heritage Site

SPONSORED EDITORIAL

ABOVE: Madrid’s traditional Capas Seseña; RIGHT: Luxury is – strolling Madrid’s streets

Discover shops with products made in Madrid Las Salesas, Lavapiés, Barrio de Las Letras (Literary Quarter), Chueca, Malasaña, Conde Duque, La Latina, Madrid de los Austrias (Hapsburg Madrid). All of them are must-visit neighbourhoods on any premium shopping route worth its salt, as they’re home to Madrid’s most exclusive shops and studios. Not only are they part of the city’s history (many of them are more than 100 years old, including Matarranz, which specialises in household textiles, Capas Seseña, Sombrerería Medrano and Guitarras Ramírez), but also its way of life, which places importance on quality, design, detail and passion. So much so, in fact, that many young people are taking up old trades and combining them with new approaches, showing that they’re not just a thing of the past. One look at Glent’s handmade shoes, the ‘eco-friendly trophies’ made by Javier Medina from materials like bamboo or the necklaces and bracelets that Andrés Gallardo crafts in his studio-shop in Barrio de las Letras will give you an idea of the Made in Madrid boom the city is experiencing. Capes, gloves, hats, meninas (figurines that pay tribute to Velázquez’s painting), crockery, fans, Manilla shawls, jewellery, handbags, furniture, tapestries, violet

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sweets and guitars are just some examples. Follow the tips in the guide ‘Shopping: Madrid’s Artisans Old and New’ (esmadrid.com), which includes a range of establishments from the past and present so you can choose the ones that appeal to you and mark them on your itinerary.

Explore museums and cultural venues on a private tour At some of Madrid’s top art galleries, including the Thyssen-Bornemisza Museum and the Reina Sofía Museum, you can admire the masterpieces they house on private tours that are fully compliant with COVID-19 safety protocol and are designed to suit your specific needs. There are also other fascinating spaces that you can explore by reserving a special tour, like Liria Palace, the residence of the House of Alba in Madrid and the main seat of its art collection and historical archive, or the Royal Tapestry Factory, which just celebrated its 300th anniversary and offers guided tours in small groups that allow you to discover the building’s lesser-known areas and spaces associated with this ancestral trade.

Thrill to the musicals of Madrid’s ‘Broadway’ Madrid’s calendar of events is full of major stage productions, and musicals are one of its highlights. The Spanish capital’s extensive range of musical productions has become one of its biggest cultural attractions. Most of them are staged

on Gran Vía avenue, which is why it’s considered the ‘Broadway of Madrid’. If you prefer opera, you should head to Teatro Real. Set in the centrally located Plaza de Oriente, it’s a key venue on the international opera house circuit.

Enjoy a night of flamenco There’s no better way to end a delightfully indulgent day than enjoying an art that’s part of the Intangible Cultural Heritage of Humanity, especially when it’s an art that finds its ultimate expression in Madrid: flamenco! There’s nothing more magical than falling under the spell of the tablaos (flamenco clubs) where some of the genre’s key figures rose to fame. Corral de la Morería, for example, has over sixty years of history and is considered the oldest, most famous tablao in the world. Get ready for an unforgettable experience as you delight in being told a story through this unique form of song and dance. Art, enchantment, power, expressiveness... There are as many ways to define flamenco as there are to enjoy Madrid.

If life were a city, it would be Madrid To discover more about Madrid’s luxury lifestyle credentials, visit esmadrid.com

E L E VATO R P I TC H

The elevator pitch

Business Traveller gives Iman Akil, General Manager of Centro Mada Amman by Rotana, five minutes to pitch this new sustainable accommodation option in Jordan to prospective guests

Sustainable, affordable, and functional, Centro Mada Amman seamlessly integrates into the heart of West Amman’s business and leisure district. Our hotel is prepared to welcome a new generation of travelling executives by proving that a cut in price does not mean a cut in experience. Our team and our amenities embody modernity yet are rooted in tradition, reflecting our commitment to ensuring guests feel the longstanding Jordanian cultural elements during their stay, especially the country’s renowned generous hospitality. Your stay at Centro Mada, Amman’s newest four-star hotel,

is infused with the knowledge and standards carried over from Rotana’s two other properties in Jordan, which we have combined into one hotel. In tune with global trends, Centro Mada, which is the first hotel to open in Amman following the pandemic, took note of the rise in remote working and is confidently equipped with amenities that were designed to encourage relaxation and comfort while offering spaces featuring the latest technologies from global leaders in telecommunications to present itself as the first choice for business and leisure stays in Amman. But business does not mean a lack of pleasure at Centro Mada. After a long day of work, the hotel offers you access to a 24-hour gym and a temperaturecontrolled rooftop pool, both with breathtaking views of the city, ensuring that no picturesque moment is lost. Even better, the view is not out of reach. Our guests can easily explore the gems Amman has to offer; the hotel is located just a few minutes away from key embassies, historical

“Our team and our amenities embody modernity yet are rooted in tradition”

TOP: Iman Akil LEFT: Centro Mada is situated in West Amman BELOW: There are plenty of spaces to work and relax

sites, and Queen Alia International Airport, so regardless of the goal of your stay in Amman, you are ideally situated to make the most out of it. Our aesthetics are consistent throughout the hallways, lobby, facilities, and rooms. Our hotel is subtly laced with local art — including the pool — and geometrically pleasing décor, encouraging you to find creativity in new ways while still engulfing you with the familiarity and comfort of feeling like you’re at home. The cosiness extends to even the smallest of details, including our two modern eateries, one located at the top of the hotel sharing the views of Amman, with options of local and international dishes that ensure that every guest can enjoy a hearty meal without concern of options. But that is not all; Centro Mada Amman has committed to being a leader among Jordan’s green and environmentally friendly hotels by adopting sustainability across all operations. Relying almost exclusively on solar power, the hotel also supports the Green Wheelz initiative, which collects solid waste items for recycling as a means of supporting the local economy and the environment. Proceeds from the initiative are also donated towards providing care for persons with disabilities, children affected by cerebral palsy, and early childhood education. At Centro Mada, our guests can enjoy a guilt-free, easy, comforting, and rewarding experience that ensures that nothing stands in the way of their ideal Amman stay. We hope to see you soon!” M AY 2 0 2 2

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W O R D S A L LY S O N P O R T E E

Dublin The Irish Republic’s capital is buzzing with history, culture and indulgent experiences, from shopping to dining

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THE SHELBOURNE

Located on St. Stephen’s Green, one of Dublin’s many parks, this 200-yearold hotel promises history and class. It dates to 1824 when Martin Burke, a Tipperary man with a dream to create a fashionable hotel in one of the city’s most exclusive neighbourhoods, leased three townhouses (numbers 27, 28 and 29) on the edge of the green and set out to offer the best of hospitality to the most demanding guests. The idea raised some eyebrows, but Mr. Burke, with a streak of independence and a stroke of genius, pressed on. It has since hosted presidents and movie stars and today, has 265 rooms and 19 suites, all named after famous guests like Princess Grace of Monaco and Grace

Kelly, both of whom were regulars. The Shelbourne’s bars and restaurants are also steeped in history, so even if you are not staying here, it’s worth a visit. The famous Horseshoe Bar was the legendary watering hole of many of Ireland’s most distinguished authors, poets, and playwrights, including Brendan Behan, Brian Friel, Seamus Heaney and many more. Musicians have congregated here too, including icons as varied as The Rolling Stones and Luciano Pavarotti. One of the country’s most celebrated groups, The Chieftains, was formed here at The Shelbourne during a session one night. Other venues include The Lord Mayor’s Lounge where you can enjoy a quintessential British/Irish afternoon tea, plus The Saddle Room where dishes by

Executive Head Chef Garry Hughes are inspired by the hotel’s history and made from local produce. See p65 for a hotel review. theshelbourne.com

ST. PATRICK’S CATHEDRAL

Founded in 1191, the cathedral is the largest church in the country, and it’s the national cathedral of Ireland. Drawing people of all faiths from around the world, St. Patrick’s Cathedral offers paid admission to tour and find out more about its 831-year history. stpatrickscathedral.ie

DUBLIN CASTLE

Dublin Castle has more than 800 years of history. From 1204 until 1922 it was the seat of English, and later, British rule in Ireland. However,

on January 16, 1922, the last ever Viceroy of Ireland handed Dublin Castle over to Michael Collins and the government of the newly independent Irish state. The end of the British presence had come about in the wake of the Easter Rising of 1916 and the Irish War of Independence. These momentous events paved the way for the creation of the Republic of Ireland and were closely associated with the history of Dublin Castle. Since that historic moment, a tradition of state ceremony has been maintained at the Castle. Successive Irish governments have continued to use it for important national events, such as state dinners and commemorations. Since 1938, each one of Ireland’s presidents has been inaugurated in St Patrick’s Hall, the grandest of the State Apartments. It’s an important year for the castle, with 2022 marking its centenary, so there’s no better time to visit. Choose from a guided or self-guided tour where you get a glimpse of the State Apartments, St. Patrick’s Hall, the Throne Room, the State Drawing Room, and other state rooms. dublincastle.ie

TEMPLE BAR

Temple Bar is a busy riverside neighbourhood, spread over cobbled pedestrian lanes. Crowded pubs host live folk music and DJ sets, and diners pack restaurants serving Asian, American and Irish cuisine. Quirky boutiques stock clothes and crafts by local designers. The National

Photographic Archive highlights Ireland’s past, while the Project Arts Centre and Temple Bar Gallery + Studios shows contemporary art. This is a tourist must-visit, even if just to soak up the atmosphere and social scene, rather than the drinks. The Temple Bar Pub is one of the most popular haunts in a historical district that’s also very Insta-worthy. thetemplebarpub.com

KILDARE VILLAGE

While Grafton Street is the most popular shopping district in Dublin’s city centre, just a 45-minute ride away is Kildare Village, part of the Bicester Collection of shopping villages. It offers an uncrowded shopping experience and more than 100 brands, including high-end Irish, European and American labels. Personal shopping is available and luxury dressing rooms can be arranged with a stylist who will bring clothing from stores of your choice for you to try on. Visitors from the Middle East and the GCC readily visit Kildare Village, and after shopping, dine at one of the many restaurants. Dunne & Crescenzi offers some of the best Italian dishes in Dublin; Saba satisfies Thai and Vietnamese cravings; and Butlers Chocolate Café – an Irish staple – is based in a very cute retro camper. What Starbucks is to the US, Butlers is to Ireland. Be sure to have a hot chocolate. thebicestercollection.com/kildare-village M AY 2 0 2 2

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WORDS TOM OTLEY

WORTH THEIR WEIGHT IN GOLD As travel has been dramatically disrupted throughout the pandemic, TMCs have been uniquely placed to proactively ensure travellers can continue with their journeys

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TMCs

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any of us organise our own travel, but the past two years of disruption has played havoc with even the best-laid plans. Whereas you might have once, at leisure, researched your own flight options and chosen an airline or a routing that suited, now the memory of cancelled flights and an hour on hold trying to rearrange can give you pause for thought. The difficulties have brought the role of travel management companies (TMCs) to the fore. Simone Buckley, vice-president of EMEA marketing at Tripactions, sums up the current situation: “Travel is more complicated,” she says. “There is such volatility at the moment with flight schedules which leads to things changing so quickly.” Buckley says that the airlines’ dynamic pricing revenue management systems mean when things change, they change rapidly, so a traveller needs “the broadest amount of information and depth of content to choose from when making decisions”. “It’s not just about the fares, although getting a good price is important. It’s also about getting the right fare that you can change. You are not always given that information when you go direct [to the airline], but if you are using a travel management company you will have it.” Mark Smith, chief executive of Simplexity, agrees: “There will always be cheap deals online, but you’ll see the value of a TMC when something goes wrong. Through this period we have had many phone calls from people who had already booked their flights, and were having problems and saying, ‘We wish we’d booked through you.’ We did what we could to help them. Hopefully they’ll remember us next time.” Steve Banks, chief commercial officer at Agiito, says, “Over the last 20 months we have never worked so hard for so little. Whether the right commercial arrangements are in

place with some customers is another matter, but Covid has amplified the need for a good agent more than ever. A good TMC will have kept its customers well informed and been an arbitrator between fact and fiction. We stayed close to our customers and good communication was important.” Communication has been of paramount importance. Reed and Mackay says that 5 REASONS FOR USING A TMC on 94 per cent ■ Meeting duty-of-care obligations to of occasions, it employees when they are travelling; has proactively ■ Providing expert service support, called clients such as 24/7 helplines, to get clients before they out of “difficult situations”; called with a ■ Giving access to competitive problem. Gary airfares and hotel rates that the Povey is head independent traveller can’t book; of sales. He ■ Allowing visibility and control says: “People over how much organisations want more spend on travel; reassurance. We were looking ■ Helping you avoid the hassle of trying – and failing – to get hold at an average of someone at the airline. of client time of around 15 minutes for an offline booking. It is now closer to 45 minutes.” Steve Norris, managing director of Flight Centre Travel Group, backs this up. “We are speaking to people three times as much as we did pre-Covid, but there is so much confusion out there with testing regimes, changing fees on the fares and added to that in the background, Brexit with visas.” As Norris puts it, “In the end, something will go wrong, and while you can’t predict it, at least there’s someone at hand ready to solve whatever the problem is.”

THE PRICE IS RIGHT

TMCs charge a fee, of course, and assessing whether this makes sense for you will involve balancing a number of factors. Firstly, you should consider the saving in time you will make in having someone else research your travel options, or at least provide the information in a useful dashboard in an Online Booking Tool (OBT). Some might say that takes the fun out of it, since many of us enjoyed the

research and conveniently forgot what we could/should have been doing in terms of work. The pandemic, however, has made the process more complex and time-consuming, and when things change, spending an hour on hold trying to get through to an airline only to be cut off at the 61st minute isn’t much of a laugh. Secondly, if your flight is cancelled, there’s also the chance that the TMC may have more luck than you in getting a refund or credit note. “You would still have the same ticketing rules if you bought the ticket through a TMC than if you bought it direct from the airline,” says Smith, “but where we have an account manager in the airline we can be of far more help to the customer than just them phoning an 0844 number and being on hold. And you don’t need to deal with the stress of trying to get through to the airline.” It’s also a matter of knowing the customer’s rights. “If a flight is cancelled, you are entitled to a full refund,” Smith adds. “Unfortunately, airlines offer credit vouchers or move it to another day, but if it’s cancelled you are entitled to a refund. Likewise if they change the times and it’s over a certain length of time, then that’s a full refund. We can also re-validate some flights for the same price when customers might have been quoted hundreds of pounds to do so.” In general, TMCs say they are able to secure a better price on many airfares, or find a more appropriate one since they are buying flights and hotel rooms for many clients so can negotiate better rates. Norris says that TMCs’ ability to access and display a wide choice of air fares and content will secure the traveller a good price. “We look to give people the average benchmark fare on the routes people are wanting, so they get a better overall knowledge. With more than $20 billion of customer money being spent, it helps us secure leverage on the fares from the airlines, so even with booking fees we will be able to save them money and we can track those savings.” M AY 2 0 2 2

TMCs

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FCM, which has Flight Centre as one of its brands, sells tickets from simple air fares through its shops up to small and medium size enterprises (SMEs), for which it has the Corporate Traveller brand in the UK, and then FCM Travel Management for larger enterprises. Flight Centre’s Norris says, “Because of the name Flight Centre people come to us for a cheap flight, and then go off and find their car hire and accommodation separately. But for a company, the challenge is that you won’t know where your people are when they are out of the office, and on the financial side you will be missing out by not consolidating your spending power. If you book it all together, you will be consolidating and it is the beginning of management information. We say that even if you only book 75 per cent with us, ask your travellers to plug the rest in to the system so as a management team you can keep track of things from a duty-of-care point of view.”

“There’s the reactive and the proactive,” says Agiito’s Banks. “The reactive is consequential actions that the cancellation might have, so does the traveller need a new onward connection or a hotel room for the night? Contacting an airline can be difficult at the moment as we all know. We can give them a pragmatic alternative or choice of options.” Many of us have given up trying to get through to airlines so any way of actually speaking with someone who can help is at a premium. Do TMCs have a special ‘hot line’? “There are trade phone lines,” says Banks, “and there are still good old-fashioned airline reps, but they are few and far between, so you still have fewer lines and fewer people supporting a greater number of agents. We can still get a lot of information from the GDS system, and as long as we own the PNR [Passenger Name Record] ‘No airlines are SAFETY AND SECURITY it’s absolutely fine, so ‘Management information’ is perversely we say don’t try equipped to take shorthand for everything from and do it yourself we can large volumes of consolidating spend to duty-of-care, do it quicker and better, and that duty, while it has always because people are just telephone calls been important, is more so now overloading the telephone anymore’ than ever with the restrictions and lines. No airlines are equipped to take large volumes of telephone THE FUTURE OF BUSINESS TRAVEL calls anymore. It can There have been many headlines over the past two years saying business travel be infuriating.” risks of Covid. One of the many worries of travellers is testing positive while away on a trip and then being stuck away from home, possibly in quarantine. TMCs can’t help you avoid quarantine, though several say they have planned itineraries for travellers which minimised the risks, simply by taking a different routing back to the UK. Reed and Mackay’s Povey says, “Communication is important. We should know through the technology about a flight being cancelled, so we have the information earlier. We might put them in a hotel overnight because that’s the only option, or there are five seats on another flight and we secure one of those before the other 350 people on the flight realise what’s happened. Or you are flying into New York JFK and we can see that the flight is delayed going into JFK so they are going to miss their connecting flight and we can get in touch with their PA and make arrangements to rebook and reroute so that lessens most of the stress of the situation.” Typically, things tend to go wrong not when you are sitting at your desk with a laptop and a strong internet connection but when you have a half-dead phone with patchy signal late at night or early in the morning when call centres are closed.

has changed forever as a result of the pandemic, and many corporates have said they will cut travel in the future. The TMCs we have spoken to distinguish between large companies and small and medium size enterprises (SMEs). The former are slower to begin to travel at volume, the latter are ready to travel now. Steve Banks, chief commercial officer at Agiito, says, “A lot of trips have been replaced by virtual meetings and every organisation has had to take a cautious approach to travel so the decision and willingness around travel now sits with the individual. Smaller companies are coming back more quickly. Large organisations have risk departments and where any risk exists they do everything possible to mitigate it. The biggest issue we’ve had with Covid is how do you quantify the risk, and brand reputation is taken very seriously as well, so companies become risk averse and inhibit travel returning as quickly as it could do.” Gary Povey, head of sales at Reed and Mackay, says, “The bigger enterprise clients will be slower to get back the level of travel they had before. The SMEs are already travelling. Overall I think it will be 2025 before we get back to that level, but at the same time we are bringing new business on because clients have been let down by existing players.”

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PSYCHOLOGY

The balance between technology and personal touch will be decided not just by your budget, but also the psychology of the travellers, argues Norris. “The first thing we would do is look at the travellers and their psychology and that of the business. If it is a large, traditional business with the heavy travellers being technophobes then asking them to book and manage their own travel with very little support would be a complete failing. If it is a start-up business with

TMCs

young people who would consume everything through their mobile phones, then that’s a different culture, and so we have technology, such as our new travel booking and management platform, Melon.”

TECHNOLOGY

All TMCs offer technology, and will be able to have you and your fellow travellers booking their travel through an OBT within a few days. But the level of support you can expect behind that technology will differ from company to company. “A lot of people say we have got great technology and people in the background if they are needed,” says Povey, “But for us it’s the other way round. We’ve built our technology around the requirements of our consultants who deal with some very complex needs from clients, so it has information on past trips, business profiles and the approval flow on a single screen to help them understand the clients. We believe people want to use a TMC because they have a requirement for high-touch travel management and with us they have that reassurance they are speaking to an expert in a very complex travel world, and that was even before Covid. We want people to be productive. It all has to show a return on investment, which might be a cost reduction or a time reduction.” A different approach is taken by Tripactions, which Buckley says is more of a Software as Service offering. “We are technology-led making it as easy as possible for you to do it for yourself. The platform gives you lots of options for your trips with full visibility and pricing, not just with the one airline but the breadth and depth of content, and it is just as easy to book on our technology as it is on the airline’s website, and with our recent announcement with Lufthansa, you can even earn and redeem Miles and More points. Yet if something goes wrong, you can still ask us for help, so you have that back-up.” Buckley says that the focus on technology means that when things

BUSINESS TRAVEL TRENDS FOR 2022 BALANCING VIRTUAL AND IN-PERSON MEETINGS Companies are reviewing the value of sending employees on business trips. Employees value travel for the opportunities presented by in-person meetings with colleagues, clients and business partners, but travel programmes need to adjust to the new ways of working created by the pandemic. ENVIRONMENTAL SUSTAINABLITY Companies are engaging with sustainability, and travel managers are exploring ways to reduce their programme’s carbon footprint. Many TMCs will have reporting tools to help companies accurately report on business travel emissions across air, hotel, car and rail. NEW WORKER EXPECTATIONS The transition to remote settings is rapidly changing the way we work and travel.

Companies need to adjust workplace policies to the needs of digital nomads and hybrid employees, firmly placing them on the people risk management agenda. PEOPLE RISK MANAGEMENT More remote and hybrid working means companies must extend their dutyof-care to employees whenever they are out of the office; not just when they’re on a business trip. A BROADER SET OF RISKS As travel returns, risks, such as extreme weather events, terrorism and economic risks, need to be evaluated against today’s travel risks. CYBERSECURITY Travel managers need to protect their company and travellers from active cyberthreats. The first step is to recognise cybersecurity as a daily risk to travel and take responsibility for tackling it, including ensuring that

changed quickly during Covid, the focus on improving the technology was a major benefit for customers. “At one point we had as many developers in the business as we did travel agents because developers can change things so that over the weekend we integrated Sherpa [which has the Covid rules and regulations] and created the dashboard of what was happening around the world. We keep a close watch on what’s happening on the front end [of the technology platform] and make sure we can deal with it in technology terms. We

travellers receive proper security training and follow the right precautions when taking a business trip. A GLOBALISATION RESET Political unrest, changing consumer values, and costs and supply-chain issues are forcing a rethink about globalisation. Companies are shifting from a consolidated to a more diversified approach toward supply, production and consumption, and looking at ways of bringing production back closer to the point of consumption. Business travel patterns may shift as a result. FINTECH Payment and expense can be time-consuming so adopting fintech-based solutions can help simplify, digitise and automate corporate travel payment, reconciliation and invoice management. l Taken from the report Business Travel Trends for 2022 by BCD Travel

developed around 80 new products or product enhancements over a 12-month period in 2020-21.” Simplexity’s Smith says that while in the past the technology was perhaps a reason to consider a larger TMC that is no longer the case. “Smaller TMCs have the same tools as the big TMCs. I have an online booking tool (POBT) the same as them, with mobile messaging the same as the large TMCs. “It’s not the technology that makes up the difference in size, it’s the size of the corporate accounts. If a huge M AY 2 0 2 2

TMCs

company comes to you and says ‘are you interested in doing our travel’, you know you need a lot of people to service that account. You can rely on technology up to a point, but if the technology goes wrong you are going to need a lot of people and resources to cover all of those travellers.” Reed and Mackay’s Povey agrees. “There’s the access to technology but also access to expertise,” he says. “We can offer advice to help you make the right decisions, and if you are booking or organising travel for others in your organisation, that would include the design of the policy, control and compliance after that, pre-trip approval, which before Covid was probably around cost and compliance, but post-Covid includes many other considerations. “Then there’s duty-of-care, management information around the travel, sustainability and CO2 reporting, peer-to-peer benchmarking, where you should be based on the size of the company which is something you won’t know without being able to get to the bigger information – what are your aims in the business: payments, financing, HR, invoicing, access to negotiated content at a reduction in price, and a reduction in contract management. “Cheaper air fares are often inflexible, and the further ahead you book, the more likely it is you will need to change your plans.”

MEETINGS AND EVENTS

All TMCs say they are seeing an increasing demand for meetings and events, which may seem strange given we are two years in to living with Covid. Buckley says the ‘distributed workforce’ model of people working from home or in a hybrid manner means that teams need to get together, and yet can’t just walk across the corridor to use a meeting room. In those circumstances, TMCs can help with everything from venue sourcing, identifying the best location and simple things around contracting when there’s a real possibility that something changes. M AY 2 0 2 2

‘All TMCs say that they are seeing an increasing demand for meetings and events’

As an example, Povey says, “For larger meetings, there are potential liabilities, so what caveats do you want in a venue contract if you can’t get 50 per cent of the delegates within a week of the event. Do you have the right to cancel?”

SHOWING THE VALUE

All TMCs have tales of how they have helped clients (and sometimes, not even their own clients) in the past two years. Smith says Simplexity was part of the Focus Travel group – a collective group of

agents with one number that was provided to passengers so they could phone when routes were closed down. “A lot of these people didn’t know their options,” he says. “Some travellers had been sitting at airports for two or three days, and we could say, if we take you this way we can get you home. “Afterwards we got some phone calls and beautiful messages on our Facebook pages saying how much we had helped them. And that’s why we love what we do. We are expert at finding solutions to get people home or get them where they need to go. And even if just one of those people comes back later and says, ‘I remember when you helped me, now I want to book some travel’, it’s all worth it.”

MEETINGS AND EVENTS ADAPT Companies are looking for new ways to bring together employees, and hotels have been quick to adapt. De Vere recently introduced Smart Base, which provides a selection of properties where those who need a break from homeworking can set up a work space and arrange in-person meetings, events or training sessions, while also exploring a new place and even fitting in tourist activities. Whether the location is chosen because it is equidistant between distributed work teams, or simply is in an area allowing access to the countryside, the service is available across properties. These include De Vere Latimer Estate in Buckinghamshire, De Vere Cotswold Water Park, De Vere Wokefield Estate near Reading, De Vere Tortworth Court near Bristol, De Vere Beaumont Estate in Windsor, and De Vere Horsley Estate in Surrey. Leveraging technology, a Smart Connections meetings package allows teams to connect together both in person and virtually, with Zoom videocalling to multi-room virtual meetings, so teams can meet in person at the property while interacting with those unable to physically attend. Booking is easy with a live availability booking service for the rooms through an integrated cloud-based meetings and events booking platform on the De Vere website, powered by MeetingPackage. Also, tech-savvy support is available at the hotels. Finally, with safety and security essential to reassure staff, with the help of ChemEco, De Vere has a range of measures including deep cleaning of bedrooms and public areas and regularly sanitising public areas using jet action ‘misting’ technology.

AIR MILES

AIR MILES WITH

Antonio Gonzalez Antonio Gonzalez is the CEO and Founding Partner of the Sunset Hospitality Group (SHG) W O R D S S O N I A S U LTA N

hat attracted you to hospitality? The hospitality industry is a very complex yet exciting industry. It is focused on customers’ satisfaction and providing specific experiences for them. You also work with a great team from many diverse cultures, which often adds to the overall enrichment of the workplace. What makes SHG unique? Our business brings people together to celebrate life. We put our customers at the centre of everything, so the hospitality and lifestyle concepts we have developed must add value to our guests’ experiences. Our goal is to exceed expectations, so we empower our teams to go the extra mile to deliver the best possible experiences. Your concepts offer some of the best views of Dubai; how do you select these locations? Securing the right location is crucial in ensuring a successful business. You want customers to find your restaurant, enjoy your food, and keep coming back. Our venues are situated in areas where guests can access or view the most popular attractions in the city. We look at the overall experience and create a dining destination within the location.

What is your favourite concept and why? It’s impossible to choose one because they are all amazing in their own way. Each concept suits different times of the day, seasons, moods, and audiences. Why did you diversify into the hotel space? We have been recognised as a food and beverage company, which is still our key engine, but we have realised we can create a hotel experience around F&B. We can do that on a small scale, a very curated experience, with a small number of rooms, or go for a larger property where our beach club and restaurants become a destination. Thus, METT Social Living was created to accommodate travellers looking for a relaxing place to celebrate life and unwind. METT is a unique concept focused on entertainment, dining, and experiences. Last year you opened the first of your many planned METT hotels – what made you choose Bodrum as the inaugural location? Bodrum is the hottest destination on the Turkish Riviera and competes with some of the Mediterranean’s best. It appeals to local and international travellers and is home to some of the most luxurious brands globally, attracting an excellent quality of clientele. Our mission of bringing people together to celebrate life blends perfectly with Bodrum’s positioning and makes it a fantastic destination to open our first of many METT Hotels & Resorts. Your hotels are built on the ‘Social Living’ mantra; what does this mean? The brand is inspired by the way people live in the

Mediterranean; its welcoming culture and vibrant culinary scene are reflected in our dining portfolio. It is a part of the world where human connections mean a lot, and Social Living became our mantra to describe these beautiful interactions. What has changed permanently in the hospitality industry due to the pandemic? The pandemic has changed customer behaviour and expectations. Months of selfisolation and significant spending constraints have dramatically changed how they behave. To persuade consumers to return to the new normal, the hospitality industry must deliver a clean and safe experience. What would be your dream destination to open a METT property, and why? We are focusing on the Mediterranean Riviera. Places like Greece, the South of France, and the Italian coast are all locations where we are negotiating hotels. In addition, we see our model working very well in lifestyle ski resort destinations. What’s your indispensable travel gadget? My AirPod headphones; I cannot travel without them. What’s your in-flight entertainment pick? I mix up my time on aircraft between listening to podcasts, working, and watching HBO TV series or a good movie.

ABOUT SUNSET HOSPITALITY GROUP (SHG)

The SHG portfolio of brands includes Drift Beach Dubai, METT Hotel & Beach Resort in Bodrum, Black Tap, Azure Beach Club, and SUSHISAMBA among others. The group is present in nine countries across 26 brands. sunsethospitality.com

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Introducing the all-new Lexus NX

WORDS GEMMA GREENWOOD The luxury hybrid-electric sedan, which sets new benchmarks for performance, comfort, and safety, is now available in the UAE

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hen Lexus launched the first-generation RX in 1998, the car manufacturer created a new category of luxury crossover and has arguably been a leader in the realm ever since. In 2014, Lexus launched the NX, which was well received by customers, thanks to its agile driving performance and powerful design, and has gone on to sell more than one million units in 90-plus countries globally. The second generation of the luxury midsize crossover, the all-new Lexus NX, which was launched in the UAE in February, further raises the bar for performance, comfort, and safety, redefining the segment once again and ushering a new chapter for the Lexus brand.

The new Lexus NX marks an exterior and interior design shift and comes with a new electrified powertrain taking a quantum leap in dynamic performance and delivering a more rewarding connection between driver and machine with the Lexus Driving Signature. This new model also marks the debut of a brand-new multimedia platform that takes connectivity, information, and convenience to the next level. Meanwhile, the scope and functionality of the next-generation Lexus Safety System+ has been expanded to help guard against an even wider range of accident risks and bring greater peace of mind to drivers in the region. Lexus recruited professional racing drivers to test drive the NX at the Shimoyama test course to help refine the vehicle’s body

CARS

The Tazuna concept – drivers take the reins The new NX is the first model to feature Lexus’ Tazuna concept for the driver’s cockpit, an approach that was initially revealed in the Lexus LF-30 electrified concept car. Taking its name from a Japanese word describing a rider’s use of the reins to control a horse, Tazuna focuses on delivering direct, intuitive control of the vehicle by following the principle of ‘hands on the wheel, eyes on the road’. It also raises the quality of the driving experience by making the driver feel confident and in command of their vehicle and surroundings. To help keep the driver’s attention focused on the road ahead, the multi-information display (MID), multimedia screen, gauges, and metres are grouped so they can be easily read at a glance.

Hybrid or electric – the choice is yours

The Lexus NX hybrid-electric model can be driven entirely on electrical ‎power with zero fuel consumption and tailpipe emissions, or by combining the power generated from both the petrol ‎engine and two electric motors, depending on the vehicle’s speed and customer’s driving behaviour. ‎Its hybrid-electric batteries are continuously charged by either the petrol ‎engine or when decelerating and braking, eliminating the need to plug in a power cord. A host of advanced technologies ensure the hybrid-electric model drives like any other conventional vehicle and ‎does not require special fuel.

Safety first – driving with peace of mind

Drivers can enjoy complete peace of mind, thanks to the Lexus Safety System+, which is an advanced safety and driver assistance system that includes a Pre-Collision System (PCS) with new features and expanded detection range, Automatic Emergency Braking (AEB), Emergency Steering Assist (ESA), and Daytime Pedestrian Detection (DPD). The all-speed range Dynamic Radar Cruise Control (DRCC) has two new features – the Turn Signal Control

(TSC) that makes highway overtaking safer and smoother and the Curve Speed Reduction (RSR) that suppresses vehicle speed when entering a bend. Drivers also benefit from Lane Tracing Alert (LTA), Lane Departure Alert (LDA), Advanced Driver Assistance (ADAS), and Adaptive High-beam System (AHB). In another world-first, the new Safe Exit Assist (SEA) feature uses the Lexus-first e-latch system combined with a Blind Spot Monitor (BSM) to help prevent accidents.

Customisation – the NX, just how you like it

The 2022 Lexus NX comes in a refined range of colour options enabling discerning owners to customise their vehicles according to their tastes. Customers can choose from nine distinctive exterior colours, including two new colourways, namely Sonic Chrome and Madder Red. Meanwhile, the interior comes in four elegant colours, including brand-new Black & Rich Cream and Hazel options, together with Dark Rose and Black. For those seeking to experience the ultimate in thrilling responsiveness, the all-new NX is also available in an F Sport version. Engineered for exhilaration, the F brand DNA has trickled down from the legendary LFA, which represents the pinnacle of refined performance. The NX F Sport model boasts exclusive interior and exterior features, including a distinctive ‘F’ mesh-pattern grille in Piano Black, new front and rear bumper designs with larger side vents cut into the front bumper, black roof rails, and 20-inch alloy wheels with a 10-spoke design inspired by the wheels used on Lexus’ LC flagship coupe. The cabin comes with Dark Spin Aluminum ornamentation, a unique metre, bolstered sport seats, a newly developed steering wheel, and aluminum pedals and scuff plates. Owners can choose from a range of 10 exterior colours that emphasise the vehicle’s sportiness, including two that are exclusive to the NX F Sport model, namely Heat Blue CL and White Nova GF. The interior is available in Flare Red, White, and Black variants.

structure and its “driving flavour”, with a new cockpit designed to foster a “more intuitive connection” between man and machine. The NX is also equipped with the Lexus Connect App, enabling the owner to connect to their Lexus via smartphone. Via the app they can remotely start the vehicle, set the climate control to their preference and lock or unlock doors, close windows and locate their vehicle at any time. For the ultimate convenience, the service allows them to view the dashboard remotely to check the statistical driving data as well as their trip history to understand their driving behaviour to ensure enhanced safety in the future. The new NX is defined by four key aspects: Design

The NX has been redesigned from the inside out. Every exterior surface has been reimagined. The signature spindle grille has been refined in the front and the most notable expression of future Lexus design is the elegant new block LEXUS rear badging and full-width tail lamp. Lexus Driving Signature

Lexus Driving Signature results from an entirely original approach to vehicle development. This ensures a unique Lexus driving experience consistent across every car. Electrification

For the second-generation NX, Lexus doubles down with an additional electrified option, a 2.5-litre hybrid electric powertrain. Advanced Technology

Advanced Technology abounds in the allnew NX. Drivers can stay in touch with the intuitive features of Lexus Interface, such as wireless Apple CarPlay® and Android Auto™. At the same time, occupants enjoy greater peace of mind, thanks to class-leading safety features such as the Lexus Safety System+. M AY 2 0 2 2

SMART TR AVELLER

Our guide to...

Famous chef partnerships

AIR FRANCE The airline has a long tradition of working with chefs with Michelin-starred restaurants for its on-board menus. From March it will renew its collaboration with Anne-Sophie Pic, the world’s most decorated female chef in terms of Michelin-starred restaurants, for La Première and Régis Marcon, owner of the three Michelin-starred Le Clos des Cimes in Saint-Bonnet-le-Froid, for business class. Availability: Offered to business and La Première (first class) passengers on long-haul flights departing Paris until June 2022. M AY 2 0 2 2

The menu: Dishes include vegetable lasagne with tangy chive cream; braised veal shank, sage sauce, potato gratin with porcini mushrooms; beef tenderloin in red wine, sautéed potato and morel cake; and mixed scallops and scampi with truffles, reduced jus and julienne vegetables. ALL NIPPON AIRWAYS The Japanese carrier works with many famous chefs in its The Connoisseurs programme, including Toru Okuda, Yoshihiro Takahashi, Ryuta Iizuka, Masayasu Yonemura and Hideki Takayama. Availability: Offered to business and first class passengers on select flights departing Japan. The menu: This season’s dishes include beef wrapped in seasonal napa cabbage with tora pufferfish, Shimonita green onion, silken tofu

and Japanese parsley in first class; and beef simmered Yanagawa-style in business class. BRITISH AIRWAYS The British flag carrier has partnered with chef Tom Kerridge to create a gourmet range for the airline’s Speedbird Café. Availability: Offered to short-haul economy customers who must pre-order products via BA’s in-flight retail High Life shop website. The menu: Products include ham hock and smoked cheddar sandwich; chicken, bacon and celery brioche crunch; vegan spiced cauliflower and chickpea wrap; and steak and ale pie. BRUSSELS AIRLINES The airline’s Belgian Star Chefs menu features a different Belgian chef from a Michelin-starred restaurant every year. At the moment it’s

GETTY IMAGES

ver the years airlines have partnered with chefs from Michelin-starred restaurants and TV shows to treat their passengers on board. Here we round up some of the programmes on offer across various cabins.

overseen by chef Tim Boury, whose restaurants hold two Michelin stars. Availability: Offered to business class customers on flights from Brussels to North America and sub-Saharan Africa. The menu: Seasonal dishes using regional products alongside Boury’s Flavas beer and Lavas gin. CHINA SOUTHERN The airline has partnered with New Zealand chef Al Brown, with a menu featuring products from Auckland and elements of Asian cuisine. Availability: Offered to customers on the Guangzhou-Auckland route. The menu: Dishes include spiced gingerflavoured duck leg with creamed sweet potato and pineapple jam, and anise ginger-flavoured brisket with mashed sweet potato. DELTA AIR LINES Last year the airline partnered with Los Angeles-based chefs Jon Shook and Vinny Dotolo to create Italian-American fare for select coast-to-coast markets. Availability: Offered to Delta One and first class customers on flights from Los Angeles to New York JFK, Washington DC-DCA, and Boston. The menu: Dishes include vegetarian pearl couscous salad; hot pork shoulder sandwich; caramelised red onion and rosemary focaccia. JAPAN AIRLINES The airline’s JAL BEDD Sky Auberge ‘restaurant in the sky’ features well-known chefs including Hideki Ishikawa, Kouji Koizumo, Shuzo Kishida, Jun Mishina, Shinobu Namae, Daisuke Hayashi, Ryuji Teshima, and Yuya Yamanaka. Availability: Offered to first and business class customers, with chefs varying across routes. Flights from Europe to Tokyo Haneda and Narita feature seasonal dishes from chef Daisuke Hayashi, owner-chef of the Japanese restaurant Roketsu in London. The menu: Dishes include seared wagyu beef sirloin steak with wild mushroom sautéed with garlic butter soy sauce, grated radish and citrus soy sauce; tuna sashimi with soy-marinated egg yolk sauce and mustard; and western-style beef fillet steak with red wine sauce.

QANTAS The airline has been collaborating with restauranteur Neil Perry AM since 1997 to design an à la carte menu and tasting menu. Availability: Offered to first class customers on international flights, with the tasting menu on select services. The menu: Dishes include seared Cone bay barramundi with herbed garlic potatoes and broccolini; pumpkin tortelloni with roast chicken broth and asparagus; and chocolate almond olive oil cake with raspberries and a sourdough crumb.

The menu: Dishes include seared lamb with natural jus, roasted capsicum, feta and braised puy lentil with pancetta; grilled pork belly with pork jus, savoy cabbage, apple purée and red apple wedges; and pan-fried chicken supreme in saffron jus with roasted fingerling potatoes and fine ratatouille. VIRGIN ATLANTIC Since 2018 the airline has partnered with French pâtissier and celebrity chef Eric Lanlard, who creates a bespoke ‘Mile High Tea’ which is served 90 minutes before landing. Availability: Offered to customers in all cabins on day flights departing the UK. The menu: The afternoon tea includes sandwiches, pastries and scones, served with prosecco in premium economy and Champagne and sparkling wine in Upper Class. The afternoon tea menu includes mozzarella, artichoke and lemon basil mayonnaise in a mini malted roll; harissa chickpea and red pepper wrap; scone with clotted cream and strawberry jam; a lemon posset éclair with passionfruit tart; and a blackberry and bay macaron.

SINGAPORE AIRLINES The Singaporean flag carrier has its very own International Culinary Panel, made up of seven award-winning chefs from around the world: Carlo Cracco (Italy), Georges Blanc (France), Matthew Moran (Australia), Sanjeev Kapoor (India), Suzanne Goin (US), Yoshihiro Murata (Japan), and Zhu Jun (China). Availability: Offered to business and first class/suites passengers, with dishes varying per route.

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SWISS The airline’s Taste of Switzerland concept has featured over 70 guest chefs from all 26 Swiss cantons since its debut in 2002, with a menu

changing every three months. Menus showcasing regional and seasonal specialties are designed by chefs whose restaurants have received Michelin stars and Gault-Millau points. At the moment travellers can enjoy meals from chefs including Mike Wehrle of Burgenstock Hotels and Resorts in Obburgen, Silvio Germann of IGNIV by Andreas Caminada in Bad Ragaz, and Anja and Hans-Jorg Zingg of the El Paradiso Mountain Club in St Moritz. Availability: Offered to business and first class passengers on long-haul flights. The menu: Dishes include veal tenderloin with black truffle sauce, Jerusalem artichoke, salsify and chestnuts; sautéed cod with seafood nage, potato and fennel brandade, pepper confit; and meatloaf with morel sauce, mashed potato, green beans, bacon and spring onions. All are accompanied by Swiss regional wines and speciality cheeses.

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HOTEL LISTINGS

HOTELS COLLECTION

B u s i n e s s Tr a v e l l e r M i d d l e E a s t m a g a z i n e i s a v a i l a b l e i n a l l o f t h e s e e x c l u s i v e h o t e l s

GRAND MILLENNIUM DUBAI HOTEL

MIRFA HOTEL

WALDORF ASTORIA RAS AL KHAIMAH

DUBAI The 340-room five star hotel features awardwinning restaurants and bars, spa and health club, state-of-the-art meeting rooms, a magnificent ballroom and exceptional banquet facilities. +971 4 429 9999 reservations@grandmill-dubai.com grandmillenniumdubai.com

AL MARFA Away from the bustle of city life, overlooking the azure blue waters of the Arabian Gulf, the Mirfa Hotel offers 114 newly renovated rooms. The hotel provides excellent accommodation for the business and leisure traveller, state-of-the-art conference facilities, a fully equipped gym and ample parking. +971 2 8953009 rsvn@mirfahotel.com

RAS AL KHAIMAH Cradled by the Hajar Mountains, a championship golf course, sandy beaches and the azure waters of the Arabian Sea, Waldorf Astoria Ras Al Khaimah is 50 minutes from Dubai Airport and brings true Waldorf service to the most alluring beachfront location in the UAE. +971 7 2035555 rasalkhaimah.info@waldorfastoria.com waldorfastoria.com/rasalkhaimah

CROWNE PLAZA MUSCAT OMAN CONVENTION & EXHIBITION CENTRE

CROWNE PLAZA DEIRA, DUBAI

SHANGRI-LA HOTEL, DUBAI

OMAN Adjacent to the Oman Convention and Exhibition Centre, this 295-room hotel is an integral part of Madinat Al Irfan, a product of an exciting ambition to establish a new urban centre within Muscat. Situated 10 minutes from the new Muscat International Airport, Al Mouj and Muscat Hills Golf courses and overlooking a Wadi - a natural reserve and home to about 260 variety of Oman’s exotic birdlife during the season. +968 2425 2000 rooms.cpmuscatocec@ihg.com crowneplaza.com/muscatocec

DUBAI Located in the cultural heart of Dubai, Crowne Plaza Dubai – Deira lies at the convenient gateway between the old and new districts of the city. Featuring 300 guest rooms and suites, and an array of meeting rooms, 6 restaurants and bars, a dedicated and fully equipped fitness centre with outdoor swimming pool, the hotel is the perfect place for both leisure and business guests. +971 4 262 5555 cpdeira.info@ihg.com crowneplaza.com/deira

DUBAI The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world’s most dynamic cities. The hotel’s 302 superbly appointed rooms and suites offer a combination of traditional luxury and modern functionality. Spatial elegance, awesome views and thoughtfully selected furnishings create an experience of unparalleled style and comfort. +971 4 3438888 shangri-la.com/dubai

the

eport Tried, Tested, Tasted.

TRIED AND TESTED

■ Tàn Chá JW Marriott Marquis, Business Bay, Dubai

■ Four Seasons Hotel Abu Dhabi at Al Maryah Island

■ Hilton Cologne

■ The Shelbourne Hotel, Dublin

■ Radisson Collection Hotel, Grand Place Brussels

■ The Westin London City

■ Camélia, Mandarin Oriental, Paris

T R I E D & T E S T E D R E S TAU R A N T

Tàn Chá JW Marriott Marquis, Business Bay, Dubai B A C K G R O U N D Fusing Hong Kong’s urban energy with authentic Chinese cuisine, Alberto Barbieri’s brainchild Tàn Chá is a feast for all of the senses. An immersive portal entrance leads to five uniquely different rooms, each with a Chinese name, spread across two floors. W H A T ’ S I T L I K E ? Located in the

vast lobby of the JW Marriott Marquis, the restaurant boasts an electrifying character, ideal for long leisurely evenings. Lavishly embossed wallpapers depicting Chinese culture, personalised chopsticks, in-house internationally renowned DJs, bespoke digital artwork, and clever lighting ensure Tàn Chá brings a contemporary twist to Chinese eateries in the city. A first-floor terrace overlooks the canal with exceptional views of Downtown Dubai, while the clever use of partitions can make the spaces more intimate for private events.

T H E F O O D The extensive menu offers an elevated take on traditional fare. Epicureans will appreciate how a simple spicy Cucumber Salad comes alive rolled in black fungus and served in a Szechuan dressing and garnished with balsamic pearls. The menu features clever combinations like

HOURS Monday – Thursday and Sunday: 6pm - 2am Friday and Saturday: 6pm - 3am

LOCATION Tàn Chá, JW Marriott Marquis, Business Bay

CONTACT Tel: +971 (0)56 681 8881; @tanchadubai; tanchadubai.com

foie gras sauce served with the restaurants signature, succulent Peking Duck. Menu highlights also included the Har Gau (shrimp dim sum), triple-cooked Honey Nut Crispy Beef and the Truffle Fried Rice. Plant-based eaters will be delighted by the extensive number of vegan dishes crafted with plant-based Omni. Of special note is the cocktail menu where each spirit is matched with a Chinese mythological creature and created into a fable.

A great place to host a private dinner with a touch of theatrics T H E S E R V I C E The service at Tàn Chá is refreshingly energetic and driven by a passion to offer guests the full experience. The menu is explained in detail, recommendations are tailored to taste preferences and the buzz of the venue is reflected in their friendly and knowledgeable manner. T H E W O R K S P A C E A great place to host a private dinner with a touch of theatrics – the private dining room features a Chinese birdcage used as a window into the kitchen and dim sum pass and theatrical tea service point. Equally great for some after-work drinks where the digital artwork embedded into the bar’s ceiling is sure to be a conversation starter.

V E R D I C T This is an iconic venue where the gastronomic journey is heightened by the music, art and service, all at an accessible price point. Sonia Sultan M AY 2 0 2 2

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Four Seasons Hotel Abu Dhabi at Al Maryah Island B A C K G R O U N D This hotel, which opened in 2016, offers 200 guest rooms and suites, including specialty suites. W H A T ’ S I T L I K E ? It’s the epitome of high-end Abu Dhabi luxury – contemporary elegance meets nods to tradition, wrapped up in overwhelming elegance, to create an uber-luxurious destination for work, leisure or both. As soon as you walk into the bright, airy and expansive lobby, there is an air of calm. The service is very attentive, without being suffocating. The balance is just right. W H E R E I S I T ? It’s a waterside hotel on Al Maryah Island, a new business development with high-end residences and offices, premium shopping and dining, and a beautiful 5.4-km promenade. It provides direct access to Galleria Mall, The Louvre Abu Dhabi and the Saadiyat Beach Club are close by, and Abu Dhabi International is 25 minutes away. R O O M S I stayed in a 55sqm Premier Room, a stylish retreat with a large bedroom featuring an luxurious king bed with ultrahigh-quality crisp white cotton bedding (which can be customised on request), including huge Four Seasons pillows; a living space with a desk and chair and a separate vanity unit; an expansive marble bathroom with separate WC, huge walk-in shower and bathtub with Abu Dhabi views, as well as a double vanity with a TV in the mirror above; and a private bar with coffee machine. Soft fluff y bathmats and Terry robes and slippers

up the cosy stakes significantly. The in-room tablet can be used to search for hotel and local info and to engage in ‘Four Seasons Chat’ with the hotel. It’s a useful tool for asking quick questions.

F O O D A N D D R I N K Butcher & Still, a

1920s steakhouse; Café Milano, an outpost of the acclaimed Washington DC restaurant, serving handmade pasta and seafood and home to a terrace with water views; Crust, the market-inspired neighbourhood restaurant serving breakfast and brunch; Zsa Zsa cocktail lounge where gourmet snacks and small plates are the order of the day; Al Meylas, the hotel’s living room with indoor and outdoor seating, serving afternoon tea and as a “modern-day majlis”, the ideal place for work meetings; plus the Eclipse poolside terrace bar – the perfect place to watch the sunset and enjoy cocktails, shisha BEST FOR and Japanese A personalised cuisine. Here I business stay enjoyed Wagyu beef Udon noodles. DON’T MISS Evening drinks and snacks at poolside Eclipse

PRICE From AED 800 per night

CONTACT fourseasons.com

B U S I N E S S Five meeting and event venues, including a 530-person-capacity ballroom, plus three pre-function areas. Private and al fresco dining options are available for groups, plus restaurant venue buyouts are available for private functions. Work at Leisure by Four Seasons is also on offer, providing guests the opportunity to order in-room extras on the Four Seasons app. A Herman Miller desk chair, ring lamp, power strip or USB charger stand, laptop lap tray, monitor and printer, yoga mat, coffee and afternoon snack break and end of day celebration cocktail and treats are all bookable.

It’s the epitome of high-end Abu Dhabi luxury L E I S U R E Two fitness centres – male and

female – with extensive cardio and strength equipment, plus The Pearl Spa, offering a vast menu of treatments and packages. The service at the outdoor pool is personalised, with complimentary water provided and advice on where to sit In – or out – of the sun given by the very professional pool attendant.

V E R D I C T The Four Seasons stands out for its highly personalised service – the staff are very informative, courteous and attentive and explain everything you need to know, whether you are in your room/suite of one of the venues. The Four Seasons chat and mobile app is a very useful service – you can search for info or ask a quick question, instead of calling. This property suits travellers who expect the best and value a high-end tailormade experience. It’s relaxing, because all runs seamlessly. Gemma Greenwood M AY 2 0 2 2

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Radisson Collection Hotel, Grand Place Brussels B A C K G R O U N D This hotel was originally opened in 1989 as the Radisson SAS and then rebranded as the Radisson Blu Brussels before becoming Grand Place, a member of the Radisson Collection. It was designed by Belgian architects Arib. The Spanish architecture firm Rafael de la Hoz undertook the multimillion-euro renovation of all public spaces.

W H E R E I S I T ? On 47 Rue du Fossé aux Loups, opposite the appropriately named food hall, Wolf. If you have bags it would probably be best to avoid the short walk from Brussels Central railway station since the road is fairly steep. W H A T ’ S I T L I K E ? The hotel is quite forbidding from the outside, though the large floor-to-ceiling glass windows do give a hint of what’s in reception – namely a

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new, elegant, central bar and the check-in desk to the left. The ambience is particularly impressive in the evening, with the back-lit giant fashion shots on the walls of the hotel’s restaurant visible the moment you approach the doors of the hotel. Reception has cylindrical golden desks with matching overhead lights and both Radisson Collection branding and Jin Jiang branding in Mandarin script – the Chinese owner of the brand and hospitality giant. The hotel is geared up for Chinese visitors, with Chinese signage on the sixth floor as well as the new restaurant, Shanghai Junction opening shortly. The hotel is centred around a seven-storey atrium with three glass lifts rising to the rooms, which have either external views or internal over the atrium.

The design of Eneko Basque is striking, and comes into its own in the evening R O O M S The 282 rooms, including 24 suites, are located on floors one to seven, with entry level Collection rooms being 26 sqm. Collection Superior rooms on higher floors are the same size, but with better views. Rooms are contemporary with a well thought-out design of understated luxury. Textured silk wallpaper in neutral tones along with wood panel detailing add warmth, and marble table and desktops add luxury. Flooring is dark wood with deep pile rugs. Floor-standing mirrors are placed at a flattering angle. Brass downlighters create a restful ambience with brighter lights on the desk and by the wardrobe. All rooms have fully-stocked minibars (when Covid restrictions are relaxed), bathrobes, tea and coffee facilities, including Nespresso machines, and good-quality hairdryers. There are plenty of plug and USB points, and a good-sized work desk with a comfortable chair; high-speed wifi and flatscreen TVs with satellite channels. Bathrooms have Radisson Collection amenities, heated windows and generous walk-in showers with both rain and power heads. Entry-level rooms don’t have an

evening turndown, but come with a choice of a king, queen, or two twin beds. Collection Premium rooms are larger (30 sqm) while the 50 Collection Executive rooms have access to the seventh floor Executive Lounge, open 1100-1900, which provides snacks, and soft and alcoholic drinks. It is a good place to work during the day if you get bored of your room.

F O O D A N D D R I N K The hotel has two restaurants, Eneko Basque (1200-1430; 1800-2230), which serves Basque cuisine, and Shanghai Kitchen. The design of Eneko Basque is striking, and comes into its own in the evening with giant golden lights overhead. Many of the tables are semicircular booths with rich velour upholstery that works well with dark walls and flooring. Starters are around $16 and mains $32. The specialty is sharing dishes from the charcoal oven (beef rib for two is $87, turbot for two, $76). There is also an outstanding wine list. M E E T I N G S The hotel has 18 meeting rooms, all on the first floor, including a ballroom that can seat 200. There are several rooms on the ground floor that can be used for social events, including a private dining room. L E I S U R E The fitness centre is located on the seventh floor. It has two rooms with both free weights and various cardiovascular machines. V E R D I C T An excellent refurbishment making this one of the best hotels in Brussels. Tom Otley

BEST FOR A meal at Eneko for outstanding Basque cuisine and a wide choice of wines

DON’T MISS Cocktails at the central bar

PRICE Internet rates for a flexible midweek stay in April started from $275 for a Collection room

CONTACT Radisson Collection Hotel, Grand Place Brussels, 47 Rue du Fossé aux Loups, 1000 Brussels; +32 (0) 2 219 28 28; radissonhotels.com

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Hilton Cologne B A C K G R O U N D Open since 2002, in recent years (2016-21) the hotel has undergone extensive refurbishment, including all rooms, public areas, bars and meeting rooms. Last year around €2 million ($2.18 million) was spent on remodelling the entrance and introducing a new restaurant and bar – Pigeon Post. W H E R E I S I T ? A five-minute walk from the main train station and only five minutes from Cologne Cathedral. W H A T ’ S I T L I K E ? The 296 rooms were refurbished in 2016 and are on floors one to seven. The building used to be Cologne’s postal savings bank and the original building has been retained, though you only really get a sense of it from the exterior (stand on the other side of the road and look up at the listed 1950s design). It does explain the higher ceilings and consequently larger windows in many of the rooms. When it was converted into a hotel and opened in 2002, an extra wing, out of sight from the front, was added, and this has 72 rooms and the fitness centre in its basement. Rooms have views either to the front towards the Dominican Church or to the back across a narrow but quiet street to some residential apartments. R O O M S All rooms are smart and modern, with good-quality wood floors and all necessary technology, including two-speed wifi (free and premium at $10.80 per day – the free wifi was fast enough) and multiple

plugs (including UK options) for charging by the work desk and USB sockets by the beds. Entry level Queen rooms are 21 sqm, with King guest rooms 32 sqm. All rooms have fridges, showers, air conditioning, large flatscreen LCD TVs, kettle for tea and coffee, and complimentary toiletries – the suites have Crabtree and Evelyn amenities.

The new Pigeon Post Bar and Eatery is the place for evening meals and drinks F O O D A N D D R I N K The Konrad restaurant (named after the former mayor of the city and then chancellor, Konrad Adanauer) is open for breakfast, but the new Pigeon Post Bar and Eatery is the place for evening meals and drinks. Designed by UK agency Thdp, it takes its theme from the former use of the building as a postal savings bank, though mainly the postal bit, and has collages of maps, and black-and-white photos on the walls. There is a central rectangular bar with high chairs and comfortable, curved booths along the

walls with velour upholstery to sink into, plus some more traditional tables for dining. In the evening the lights go down, the music is turned up slightly and the ambience is that of an upmarket brasserie, with friendly bar staff happy to chat as they take your order. If you want somewhere a bit quieter, one end of the Konrad restaurant has been turned into a lounge where you can have drinks from the bar or also just read or work. Menu items include main courses for $14-$23 with a couple of excellent vegetarian and vegan choices, along with more traditional and regional food ranging from a medium-boiled rump of veal with horseradish sauce to hotel classics such as a club sandwich with fried chicken breast, bacon, egg, avocado and garden cress salad with crispy fries for $18.50 M E E T I N G S There are extensive meeting facilities on the ground floor, including a ballroom for 250 for a banquet.

L E I S U R E There is a good-size gym with modern equipment on the basement floor, along with sauna and treatment rooms, though these were shut at the time of our stay because of COVID.

V E R D I C T This is a great example of a refurbished main brand Hilton. The location and service are hard to beat. Tom Otley

BEST FOR Excellent location, destination bar and restaurant, plus friendly service in the centre of Cologne

DON’T MISS A drink and evening meal at Pigeon Post, followed by a short walk to see Cologne Cathedral by night

PRICE

CONTACT Hilton Cologne, Marzellenstraße 13-17, 50668 Cologne, Germany; +49 221 130710; hilton.com

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H EIKO LOEFFLER; QUABBE + TESSMANN

Internet rates for a flexible midweek stay in April started from $140 for a Queen guest room

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The Westin London City B A C K G R O U N D This is a new-build hotel on the north bank of the Thames. Westin is the Marriott brand that focuses on five star ‘wellness’, and this is the first Westin to open in the UK. The property is owned by 4C Hotel Group and managed by RBH. W H E R E I S I T ? The hotel straddles busy, four-lane Upper Thames Street. Taxis can pull in for the south building, but if you are coming by public transport, head for Huggin Hill then Huggin Court; alternatively use the footbridge. W H A T ’ S I T L I K E ? The hotel is two

buildings – south and north, with the connecting ‘bridge’ containing the lobby, main restaurant and four floors of rooms. The ‘meaningful wellness’ brand attribute has ‘six pillars of wellbeing – sleep well, eat well, move well, feel well, work well, and play well.’ The moment you step inside there’s a sense of leaving the city behind. The entrance lobby (‘The Haven’) has a triple-height ceiling, views across the Thames and a beautiful bespoke paper sculpture by Dutch artist Peter Gentenaar. The lift takes you up to the fourth floor reception, though note this is the third level if you enter from the north because the ground slopes towards the river. At the time of my stay in December, the government was warning people not to go out, so it was quiet and check in was quick. There is a lobby area opposite (‘The Refuge’) with a warming fire. To access the lifts you walk past the Westin Club (for top tier members in the Marriott Bonvoy programme).

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R O O M S There are 222 rooms on floors 5-8, with a variety of views. The best is across rooftops to the Shard. Despite the riverside location of the hotel, only the Penthouse has a river view (and a terrace), as do the nine apartments that are for sale. Instead, most of the rooms look to the city and along the road which runs underneath. Soundproofing is, thankfully, very effective, and I assume so is the air filtration system, since this is a very polluted area because of the traffic. There are four room categories. Entry level Signature rooms are 28 sqm and have a sturdy desk, sophisticated lighting, which took some working out, wood floors but a carpet around the very comfortable ‘Westin Heavenly’ bed, large recessed headboard with lights, plenty of plug sockets and USB charging points. There is a large flatscreen TV operated by a tablet that we could not understand, though we occasionally got the TV to work. The hotel is in the process of putting in handheld controls because of guest feedback. The amenities include tea

The moment you step inside there’s a sense of leaving the city behind and a coffee maker, Heavenly Spa toiletries, robes and slippers, and a minibar (unfilled because of COVID at the time of writing).

F O O D A N D D R I N K The hotel offers two options. Hithe and Seek on the third floor takes it name from the location – a ward of the City of London called Queenhithe. The views from here, both day and night, across the Thames to Shakespeare’s Globe are what makes it special. There is a long, cushioned, bench-like seat facing the window so that’s what to aim for (though at night the view is slightly obscured by the reflection of the bright atrium behind). Hithe and Seek offers small plates of food, but really is a pre-dinner drinks venue with an extensive selection of lesser-known wines guided by an excellent sommelier. On the main floor is Mosaic, an all-day restaurant, and the Champagne Bar. There is a wide range of food. Dishes include a main course of pumpkin and sage tortelloni, roasted pumpkin purée and pumpkin seeds ($26), and from the Westin Eat Well menu, pan-seared Cotswold free-range chicken breast, corn purée and confit Datterini tomato (starter portion $13, main course

$29) or a crispy quinoa salad, broccolini, blueberries, pecans and orange slices, lemon vinaigrette (starter $6.50, main $13).

L E I S U R E The facilities on the second floor of the north building are impressive – a spa, a 12m swimming pool, six treatment rooms with a wide range of treatments, a relaxation area and a well-equipped gym. M E E T I N G S In the north building there

is a total of 1,060 sqm of meeting rooms, including a ballroom which could seat 190.

V E R D I C T A short walk from St Paul’s and Bank, this is an excellent hotel with superb service. Its calm atmosphere enables you to leave London behind. Tom Otley BEST FOR Being in the heart of the City yet able to relax because of the serenity of the hotel

DON’T MISS A drink in Hithe and Seek at sundown to watch the river traffic go by

PRICE Internet rates for a flexible midweek stay in April started from $443 for a Classic room

CONTACT 60 Upper Thames Street, London EC4V 3AD; +44 (0)20 3146 2690; marriott.co.uk

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climate control. For a great night’s sleep, the beds have a feather-top mattress and 300-thread-count Egyptian cotton linens.

The Shelbourne Hotel, Dublin

B A C K G R O U N D The hotel first opened in

1874 when Martin Burke, a Tipperary man, leased three townhouses and transformed them into a fashionable hotel. Since then, it has played host to U.S. President John F. Kennedy and actors Paul Newman, Elizabeth Taylor, and Clark Gable. Today it’s an Autograph Collection property, part of Marriott Bonvoy.

W H A T ’ S I T L I K E ? The hotel screams historical architectural feats with hints of the Georgian period in the high ceilings and detailing. It’s quintessentially British in design, given its history, but truly Irish in spirit. The lobby features a magnificent, chequered floor, and in winter, an open log-fire roars with warmth and welcome. L O C A T I O N St. Stephens Green, an

affluent area of Dublin, surrounded by historical buildings and a 30-minute ride from the airport. Grafton Street, Dublin’s shopping area, is a three-minute walk and most attractions and landmarks are less than a mile away, including The National Museum of Ireland, the Gaiety Theatre, the National Library, the National Gallery of Ireland, Temple, Saint Patrick’s Cathedral, and Abbey Theatre.

It’s quintessentially British in design, given its history, but truly Irish in spirit

BEST FOR Business meets vacation

DON’T MISS Afternoon tea in The Lord Mayor’s Lounge

PRICE From $595 in May

CONTACT Tel +353-1-663-4500; theshelbourne.com

comfortable, and overlook St. Stephen’s Green or the city. I stayed in a Heritage Parkview Room (pictured) featuring a king bed and a marble bathroom with a deep bathtub and a separate shower. Every room has been individually decorated and thoughtfully furnished in keeping with the grand, historic heritage of the hotel. Modern conveniences include a digital LED flat-screen TV, iPhone/iPad docking station, alarm clock, complimentary high-speed internet access and individual

F O O D A N D D R I N K The room service menu was good, offering high-quality dishes such as a club sandwich, fish and chips, and the Shelbourne burger served with truffle fries. My order was delivered within 20 minutes. At The Saddle Room, dishes by Executive Head Chef Garry Hughes are inspired by the hotel’s history and made from local produce. They include saltbaked celeriac with Cashel blue cheese and hazelnut dressing and seared fillet of Castletownbere salmon, spinach, and lemonand-chive butter sauce. Don’t eat here without trying an Irish dessert – namely, a caramelised bread-and butter pudding. Chef Hughes has paired it with crème anglaise, pear purée and rum-and-raisin ice cream. B U S I N E S S Meetings and events space is grand and elegant with an overwhelming sense of history. Private dining is available too. The Terrace, an indoor-outdoor space, is a great place to remote work. L E I S U R E A health club with PTs on hand; a dance studio; an 18-metre indoor heated swimming pool with thermal suites; a spa and a salon.

V E R D I C T This place to stay in Dublin, The Shelbourne is luxurious and homely, and the staff are always on hand to help. It’s an urban sanctuary with historical grandeur where you experience heartfelt Irish hospitality. Allyson Portee

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T R I E D & T E S T E D R E S TAU R A N T

BEST FOR Client lunch or dinner

HOURS Breakfast: 7am to 11am Lunch: 12.30pm to 2:30pm Dinner: 7pm to 10.30pm

LOCATION Mandarin Oriental, Paris, 251 Rue Saint-Honoré

CONTACT Tel + 33 (0)170987400; email Mopar-restaurant@ mohg.com; mandarinoriental.com/paris

Camélia, Mandarin Oriental, Paris 66

B A C K G R O U N D Located at the Mandarin Oriental, Paris, on Rue St Honoré, Camélia is overseen by Chef Thierry Marx, who has invented a choice of delicious dishes inspired by Parisian food markets, imaginatively presented on tableware crafted by French artisans. Chef Thierry uses the freshest locally sourced and sustainable ingredients possible. W H A T ’ S I T L I K E ? Overlooking the hotel’s tranquil garden, Camélia is a lightfilled space with beautiful stonework, chic furnishings, and intricate detailing. Tables are well placed to create space and privacy, with many nestled by the walls and in booths for intimacy and cosiness. During the summer months, al fresco dining on the terrace in the landscaped garden is available. Table space is limited outdoors, so reservations are offered on a first-come first-served basis. T H E F O O D The food is prepared and

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T H E S E R V I C E When you walk in, two staff members greet you with a smile and offer to take your coat. You are guided to your seat and the waiter is eager to talk you through the menu, offering drinks first, as well as in-house homemade bread. T H E W O R K S P A C E Camélia is not a

The food is prepared and crafted to Michelin-level style and taste De Challans’ is styled duckling with tuberous chervil and dates and is served with a rich sauce that has a real kick. The ‘Veau De Nos Regions’ is grilled veal fillet, lovage root vegetables, and juniper berry jus. Cooked to perfection, the veal melts in the mouth. ‘Maigre Label Rouge De Corse’ is a fish dish served with vitelotte (a variety of potato) gnocchi, fennel, and citrus fruit sauce, and the ‘Champignons des Bois’ is a

place to work, but it is the perfect venue for a work lunch with colleagues or clients. There is a small private-dining area at the side of the restaurant.

T H E V E R D I C T With professional,

knowledgeable, and hospitable staff, from the maître d’hôtel to the waiters, Camélia is a place where guests feel welcome and at ease to enjoy a meal. Dishes are cooked to perfection, combining delicate flavours for a real taste of modern Paris. Located near Place Vendôme, in the heart of the city’s high-end fashion district, this well-located restaurant is authentically Parisian in every way. Allyson Portee

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crafted to Michelin-level style and taste. Set menu options allow for an appetiser and a main, or a main and a dessert. Entrées include butternut squash velouté, brown butter, and Bigorre black bacon. Served in bowl, the butternut squash is placed in the centre and the light velouté is delicately poured around it by the waiter. Other options include ‘Oeuf Bio De ‘Oise’ (organic eggs from Oise), ‘Panais De Plain Champs’ (plain-field parsnips) and ‘Foie Gras de Vendée’ (foie gras from Vendée). Mains (plats) include fish, duck, veal, and vegetarian options. The ‘Canette Fermiere

vegetarian option of mushroom dumplings, marinated daikon, and roasted chestnuts. Desserts range from very chocolaty items like the chocolate-biscuit based ‘Maya’, with creamy cardamom chocolate and light Tukakalum mousse. The Paris Brest is sublime of a coconut choux pastry and cream, with Mandarin tender jelly. The all-day French menu is popular with regular diners and at time of press, highlights included squid-ink risoni, cuttlefish tagliatelle and crisp vegetables; flash-grilled scallops, salsify, pear, and roasted walnuts; and Le Saint-Honoré: Vanilla and caramel tile, vanilla mascarpone whipped cream and soft caramel. Simply divine!

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