Business Traveller Middle East - December 2023 by Motivate Media Group

DECEMBER 2023

businesstraveller.com

DUBAI AIRSHOW 2023

PAUL GRIFFITHS

THE LAKE DISTRICT

PLUS

Major airlines reveal multi-billion-dollar deals

Dubai Airports’ mega expansion plans take shape

Escape the city life and reconnect with nature

Global News • Horology • Sustainable Traveller

AIRSIDE

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CONTENTS

REGULARS 06 UPFRONT

The latest airline, hotel and travel news 10 SUSTAINABLE TRAVELLER

Best practices from across the region 12 GLOBAL NEWS

An update on international travel 34 ELEVATOR PITCH

Marc Reissinger, general manager of InterContinental Durrat Al Riyadh Resort and Spa 35 AIR MILES

Nadine Kanso, founder of Bil Arabi 38 OPINION

Tips to realise the full potential of the global wellness economy 56 LIFESTYLE

Sustainable and stylish accessories for the eco-conscious traveller 66 POSTCARD

Red Sea Global debuts Shebara hotel brand in Saudi Arabia

FEATURES

COVER: CLARKWIN CRUZ

DECEMBER 2023

ON THE COVER

14 AIRBORNE

The Dubai Airshow 2023 held last month was indicative of the maturity of the Middle East’s aviation market 28 BOARDING NOW

Paul Griffiths, CEO of Dubai Airports, elaborates on the growth plans for the emirate’s key airports 40 PRE-FLIGHT RESPITE

We explore the latest crop of airport lounges from around the world 48 A TRIP DOWN MEMORY L ANE

The Lake District could be one of the best places to switch off from the hustle and bustle of city life

BUSINESS ON THE MOVE

A closer look at the nature of the region’s travel retail sector and its potential for growth

52 MACHINES OF TIME

More than 60 brands participated in the sixth edition of Dubai Watch Week

THE REPORT TRIED & TESTED HOTELS

60 Ember Locke, Kensington, London 61 Hotel Saint, London 62 Pullman Paris Montparnasse

TRIED & TESTED RESTAURANT 63 Jaleo by José Andrés, Dubai

SMART TRAVELLER

64 Our guide to...new hotel brands

28 40

52 DECEMBER 2023

WELCOME

he 18th edition of the Dubai Airshow took place last month. While every iteration of it promises to be bigger than the one before, this year was truly mega. Emirates stole the show when it placed a US$52 billion order for 95 Boeing aircraft and reached a separate US$6 billion deal for 15 A350s. The airshow will not only be remembered as one where Boeing and Airbus won mighty contracts, but also one that signalled an all-new strategic approach for some airlines – most notably, flydubai. It placed a US$11 billion order for 30 Boeing 787 Dreamliners, but what made that deal significant was that until now, the carrier operated only narrowbody aircraft, leaving widebody operations to the remit of Emirates. That’s now set to change as flydubai matures into a full-fledged major airline itself and takes on a more prominent role in Dubai’s aviation sector. On the subject of Dubai’s aviation sector, its airports are certainly world-class and Dubai International (DXB) will be packed later this month as holidaymakers from around the world travel to or transit through it over the next few weeks. In our exclusive interview with the CEO of Dubai Airports, Paul Griffiths (pg28), he explains that while DXB might reach its limit when it hits 120 million passengers, plans are already being drafted for Dubai World Central (DWC) at the other end of the city to be able to eventually host a staggering 250 million passengers annually. Sticking with the theme of airports, travel retail has always been an indispensable part of the experience while making your way through an international airport. Duty free operations within this region are expanding exponentially. While Dubai Duty Free celebrates its 40th anniversary this month, Abu Dhabi’s Terminal A boasts of a brand-new retail space and Doha’s Hamad International brings several world-firsts to its duty free offerings. Read our cover feature (pg22) to understand where the opportunities lie in the years to come for the travel retail sector within the Middle East. Finally, it’s the holiday season and gifting is the order of the day. Good thing then that you can take inspiration from some stunning timepieces showcased at Dubai Watch Week (pg52) or even choose from among eco-conscious travel accessories (pg56) within our lifestyle pages. Enjoy the winter holidays. Enjoy the issue.

Business Traveller Middle East is jointly published by Motivate Media Group and Panacea Media Ltd MOT IVAT E ME DIA GROUP

Editor-in-Chief Obaid Humaid Al Tayer Managing Partner and Group Editor Ian Fairservice Editor Varun Godinho Art Director Clarkwin Cruz Editorial Co-ordinator Londresa Flores Contributors Justin Harper, Amy Sessions, Camille Macawili, Mark Caswell, Hannah Brandler, Gemma Greenwood General Manager – Production S Sunil Kumar Production Manager Binu Purandaran Production Supervisor Venita Pinto Chief Commercial Officer Anthony Milne Group Sales Manager Chaitali Khimji Senior Sales Manager Murali Narayanan PANACE A ME DIA LT D

Managing Director Julian Gregory Associate Publisher Middle East Rania Apthorpe

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BOARDING NOW In conversation with Paul Griffiths, CEO of Dubai Airports (Page 28)

DUBAI WATCH WEEK New timepieces from this year’s edition (Page 52)

SMART TRAVELLER Our guide to new hotel brands (Page 64)

businesstravellerme btmiddleeast

DECEMBER 2023

GULF AIR TO BEGIN FLIGHTS TO CHINA IN 2024

BAHRAIN’S NATIONAL carrier Gulf Air will begin flights to China from January 2024. It will operate to two cities in the Asian country – Guangzhou and Shanghai – from its hub of Bahrain International airport. The flights will use Gulf Air's Boeing 787 Dreamliner in a two-class configuration of business and economy. “China is one of the world’s fastest-growing economies and a global tourism market. It is key to our strategy of calibrated network growth. These flights create new pipelines for trade, tourism and collaboration,” said Jeffrey Goh, chief executive officer of Gulf Air Group Holding.

Trends among travellers from the UAE

60% 75% Trust AI to plan their entire trip

IHG signs second Vignette Collection in Dubai IHG HOTELS AND RESORTS has signed a franchise agreement for its second Vignette Collection in Dubai. For it, the hotel will partner with The Heart of Europe, the flagship project under the Kleindienst Group. Scheduled to open in January 2026, Marbella Resort Hotel, Vignette Collection The World Islands Dubai will have 150 rooms overlooking a prime beachside location. IHG recently introduced its Vignette Collection brand to the UAE and Kuwait. Th8 Palm Dubai Beach Resort, Vignette Collection in UAE, and Vignette Collection in Kuwait City became the first two Vignette properties announced for the Middle East.

Consider sustainability, design and innovation at their chosen accommodation

70%

St. Regis enters Riyadh ST. REGIS HOTELS AND RESORTS has opened its latest property in the Saudi capital of Riyadh. The St. Regis Riyadh also marks Marriott International’s 500th luxury property globally. It is the only hotel within the recently launched Via Riyadh development and is situated at the entrance of the Diplomatic Quarter. The boutique luxury hotel in the Saudi capital features 83 guestrooms including 21 suites and a two-bedroom Royal suite with separate living and dining areas, a pantry and a library. Amenities include a 1,240 sqm spa with a private entrance and a rooftop pool with views over Via Riyadh. Its events space meanwhile features a large ballroom that can accommodate up to 650 guests.

DECEMBER 2023

Say uninterrupted sleep will be the main focus when they travel next year

85% Want to try indigenous cuisines wherever they go

*According to Booking.com’s 2024 Travel Predictions report

UPFRONT

Six Senses announced for AlUla in Saudi Arabia

SIX SENSES HAS ENTERED into a hotel management agreement with AUla Development Company to open a new property in Saudi Arabia. Six Senses AlUla will be operational from 2027. The 100 guest villas and 25 residences will reportedly be built using architectural methods that blend with the natural landscape around the property. Six Senses operates 23 hotels and resorts in 18 countries and has signed a further 43 properties into its development pipeline. Another of its Saudi properties, Six Senses Southern Dunes, The Red Sea, meanwhile opened for stays from 1 November 2023.

25hours debuts branded residences concept in Dubai TURKISH AIRLINES COMMENCES FLIGHTS TO DETROIT TURKISH AIRLINES has begun flights from Istanbul to Detroit, the largest city in the state of Michigan. At present, the airline is operating thrice-weekly flights between Istanbul airport and Detroit Metropolitan Wayne County airport. After 25 December 2023, the airline will ramp up services on the route to four weekly flights. Detroit marks the carrier’s 13th point within the US itself and takes its global network up to 345 destinations. As part of its preparations to celebrate its centenary in 2033, the carrier has previously said that it has set a target of expanding its fleet to over 800 aircraft by 2033, up from around 400 units at present. It also wants to serve 170 million passengers per year by 2033, compared to the forecast of 85 million in 2023, with a network of more than 400 destinations.

ENNISMORE’S 25HOURS HOTELS has unveiled its all-new branded residences concept. The first project in the world under the new concept has been announced for Dubai. 25hours Heimat Dubai, located in Downtown Dubai, is being developed by East & West Properties and presented by D&B Properties. It will include branded residences across 73 floors, comprising studio, one-, two- and three-bedroom apartments and duplex penthouses. It will have a range of amenities including a screening room, podcast studio, and launderette. The podium will have a family pool, a music room, a padel court, and a mini golf area. The rooftop space will have wellness offerings including a sauna, Onsen, relaxation deck, and mini observatory. DECEMBER 2023

ETIHAD SHOWCASES ALL-NEW LOUNGES AT ABU DHABI INTERNATIONAL 8

ETIHAD AIRWAYS has officially unveiled its business and first class lounges within the brand-new Terminal A at Abu Dhabi International. Etihad has now moved all its operations to the new terminal. The carrier’s new lounges span three floors on the north side of the terminal between Piers C and D, with direct lounge boarding for selected flights through three gates. Facilities at the lounge include an all-day dining restaurant, the East and West Study with views of the runway, Relaxation Rooms with day beds and Armani Casa furnishings, a Games Room with football, air hockey and digital gaming options, and a smoking lounge with Chesterfield sofas. The top floor of the complex houses the Roof Lounge, featuring a Constellation Bar with a 25m-long glass lighting sculpture depicting the Abu Dhabi city skyline.

Saudi's third voco opens in Makkah IHG HOTELS AND RESORTS has opened its voco Makkah property which it says is the largest hotel within Makkah. The 4,321key hotel has rooms that can accommodate between two to four guests. To manage the high number of guests that may be checking into the hotel simultaneously during peak periods, it has included multiple reception areas. The property is part of the Maad Hospitality Towers Development in Makkah, a mixed-use development that includes restaurants, lounge areas, and event halls. Voco Makkah is located close to Mina Valley and Mount Arafat, and is 1.5km from Masjid al-Haram. The Makkah hotel marks the third operational voco property in Saudi, with the other two being voco Riyadh and voco Al Khobar. It takes IHG Hotels and Resorts’ portfolio in Saudi Arabia to more than 20,000 rooms.

DECEMBER 2023

Marriott launches co-branded credit card in Qatar QATAR ISLAMIC BANK (QIB) and Marriott Bonvoy have launched a new co-branded credit card in Qatar. Cardholders can earn Marriott Bonvoy points on local and international spends as well as on their stays at more than 8,000 hotels in over 130 countries. The new Marriott Bonvoy QIB Credit Cards are available in three levels – Infinite, Signature and Platinum. Infinite cardholders will receive Marriott Bonvoy Gold Elite Status, while Signature and Platinum cardholders will receive Marriott Bonvoy Silver Elite status when signing up for this card. QIB added that it was introducing its first eco-friendly recycled material card plastics for this product.

UPFRONT

NEOM reveals all-new Epicon destination NEOM IN SAUDI ARABIA has announced Epicon, its latest luxury coastal tourism destination which includes a residential component too. Located on the Gulf of Aqaba, Epicon features two towers that will house an ultra-premium 41-key hotel and luxury residences that include 14 suites and apartments. A short distance from the hotel is the Epicon resort, which will have 120 rooms and 45 residential beach villas. Epicon will also feature a beach club, a spa for bespoke wellness treatments, restaurants, a gym, library, workspaces, pools and lounges. The unveiling of Epicon follows weeks after NEOM introduced another tourism destination called Leyja in Saudi Arabia which extends from the Gulf of Aqaba coast inland towards a natural valley carved between 400m high mountains.

Cairo and Poznan added to flydubai’s network DUBAI-BASED CARRIER flydubai has initiated operations to Cairo’s Sphinx International airport (SPX) and Poznan airport (POZ). Flights between Terminal 2 at Dubai International (DXB) and Sphinx International operate daily, while those to Poznan operate thrice a week on Wednesdays, Fridays and Sundays from the same terminal at DXB. The latter service will take flydubai’s total number of weekly flights operated to Krakow, Poznan and Warsaw from Dubai to 17. The growth in flydubai’s network comes as the airline announced a US$11 billion order for 30 Boeing 787-9 Dreamliners – its first-ever widebody order. To read more about that and other highlights from the Dubai Airshow 2023, turn to page 14.

WOW RESORTS UNVEILS FIRST PROJECT IN RAS AL KHAIMAH MARRIOTT INTERNATIONAL and WOW Resorts have teamed up to launch a luxury resort and residential development on Al Marjan Island in the emirate of Ras Al Khaimah within the UAE. JW Marriott Al Marjan Island Resort and JW Marriott Residences Al Marjan Island are scheduled to open in late 2026. It marks the debut of US-based WOW Resorts in Ras Al Khaimah and the UAE. Located on Marjan’s flagship island development, it will include a portfolio of 524 residences, featuring one-, two-, three-, and four-bedroom units, alongside 300 luxury guest rooms. Two other Marriott properties will come up on Al Marjan Island. W Al Marjan Island’s 300 rooms and suites will see its first guests check in by 2027, while Le Méridien Al Marjan Island Resort and Spa will open by 2026 and will have a slightly larger capacity of 350 keys. DECEMBER 2023

S US TA I N A BL E T R AV E L L E R

Q ATA R A I R WAY S T E A M S U P W I T H UNITED FOR WILDLIFE

Neutral Fuels partners with Fairmont Dubai Sheikh Zayed Road on biofuel initiative

ubai-headquartered Neutral Fuels recently entered into an agreement with Fairmont Dubai Sheikh Zayed Road. Neutral Fuels will collect used cooking oil from the hotel and locally refine it into clean, renewable energy. “Improper disposal of used cooking oil can have detrimental effects on both the environment and the economy. Through their partnership with Neutral Fuels, Fairmont Dubai Sheikh Zayed Road is taking a responsible and sustainable approach to the disposal of its waste oil, which will be collected and locally refined into biodiesel. The biodiesel will be used as a direct replacement for diesel, powering buses, trucks, and generators across the UAE. Their support for the UAE’s circular economy policy and carbon reduction initiatives mean that they are playing a crucial role in transitioning towards a net zero future,” said Charles Gardner, chief operating officer of Neutral Fuels. Neutral Fuels, which has operations in countries including Bahrain, Singapore and South Africa, besides the UAE, says that it is the largest producer of biofuel in the Gulf region. It added that from its inception in 2011 until Q2 2023, Neutral Fuels has directly been involved in a reduction of more than 54 million kgCO2e for customers including restaurant chains, truck and bus transportation fleets, hotels, the construction industry, the oil and gas industries, and maritime shipping.

DECEMBER 2023

LAST MONTH, QATAR AIRWAYS said that it had become the Official Airline Partner of United for Wildlife (Uf W). Uf W, founded by Prince William and The Royal Foundation of The Prince and Princess of Wales in 2014, works towards tackling the illegal trade of wildlife and the protection of endangered species. “As the Official Airline Partner, we believe that this ground-breaking partnership with United for Wildlife demonstrates our commitment to the Buckingham Palace Declaration,” said Qatar Airways group chief executive, Badr Mohammed Al-Meer. Qatar Airways Cargo launched its WeQare chapter: Rewild the Planet corporate sustainability initiative in 2020. That initiative provides free transportation services to organisations involved in returning wild animals to their natural habitats. Qatar Airways Group said that it has a zero-tolerance policy towards the transportation of illegal wildlife and products. The airline was reportedly the world’s first carrier to complete the IATA IEnvA IWT certification.

COP28: Radisson Hotel Group introduces Net Zero Nights TO COINCIDE WITH the COP28 conference in Dubai, Radisson Hotel Group has introduced its Net Zero Nights initiative. It has committed itself to ensure that every guest night between 30 November and 12 December 2023, across its entire UAE portfolio of 16 hotels, becomes net zero with regards to its scope 1 and 2 emissions. To that end, during the COP28 conference, Radisson will purchase Renewable Energy Certificates (iRECs) to neutralise the electric emissions associated with its hotels in UAE. Additionally, non-electric emissions will be addressed through Certified Carbon Credits. The carbon credits will be obtained from a REDD+ project in the 64,000-hectare reserve of Rimba Raya in Borneo, dedicated to the preservation of several endangered species including the Bornean Orangutan.

QUOTE OF THE MONTH

Many of the world’s most fragile countries are those most impacted by climate change. Already ravaged by conflict, insecurity and poverty, climate change is an accelerator of humanitarian needs. The result is more hunger, more poverty, more insecurity and more migration. Most of these places contributed almost nothing to climate change yet are paying the highest price. The world must come together to support those on the frontlines of this crisis – anything less is simply unacceptable” –Cindy McCain, executive director of the World Food Programme PREMIER INN LAUNCHES FORCE FOR GOOD IN THE MIDDLE EAST

Emirates unveils limitededition luggage made from upcycled aircraft interiors EMIRATES HAS LAUNCHED a limited-edition range of luggage and accessories including suitcases, backpacks, handbags, cardholders, toiletry bags, belts and shoes made from repurposed parts of its A380 and 777 aircraft. The airline said that all proceeds from its sale will go to the Emirates Airline Foundation. The quantities Materials used to make the products include leather that can be from couches in the Emirates A380 onboard lounge, recovered from seatbelts, aluminium headrests and fur from the each retrofitted aircraft: Captain’s seat. These materials have been recovered as part of the retrofit programme for 120 of Emirates’ ✓ 270kg A380 and 777 aircraft, described by the carrier as Leather “the largest known fleet retrofit project”. Until now, ✓ 627kg 14,000kg of materials have been recovered from 16 Seat fabric retrofitted aircraft.

PREMIER INN HOTELS has launched its sustainability programme Force For Good in the Middle East. “The Force For Good programme aims to reduce Premier Inn’s carbon footprint. In our efforts to make the hotels greener, Premier Inn will focus on waste management, energy efficiency and responsible supplier sourcing. We kicked the initiative off with a series of interactive management-led roadshows at our 11 hotels located throughout the UAE and Qatar,” said Simon Leigh, managing director of Premier Inn Middle East. Accordingly, Premier Inn has replaced all singleuse plastic water bottles in its hotel rooms and public areas with the new Al Ain Water recycled PET (rPET) bottles. The hotel group has also appointed Dulsco Environment as its new waste management services provider as it aims to reduce its waste to landfill by 50 per cent in 2024. Furthermore, it has decided to focus on doing business with sustainable accredited suppliers to reduce its carbon footprint. Meanwhile, as part of the community engagement component of the programme, Premier Inn has collaborated with World Vision. All 11 Premier Inn hotels in the Middle East will sponsor one child in the province of Bohol in the Philippines – 11 children in total – giving them access to education, healthcare and child protection services.

DECEMBER 2023

UPFRONT GLOBAL NEWS

Portland gets first Ritz-Carlton

United confirms next summer’s transatlantic destination network

Air Canada partners with Disney+

Aleph signs management agreement in Rwanda

Air India to begin MumbaiMelbourne service

The 251-room The Ritz-Carlton, Portland, housed within a 140-metre-tall “crystalline tower” has opened. The hotel, which has a Forest Hall lobby and features an art collection by local artists, also has a Cloudbreak on Nineteen wellness floor with an infinity pool, fitness centre, yoga studio and spa.

DECEMBER 2023

United Airlines will operate its largestever transatlantic schedules next summer. It will become the first and only airline to offer nonstop flights between the US and Faro, Portugal. Additionally, it will fly to locations including Lisbon, Reykjavik, Brussels, Rome and Malaga, among others.

Air Canada has become the first airline to offer Disney+ Originals content via its inflight entertainment system. Other recent collaborations between the carrier and Disney include a themed children’s room at Toronto Pearson’s Transborder Maple Leaf Lounge, and a special Turning Red aircraft livery.

Dubai-based Aleph Hospitality has signed a contract to manage a new-build four-star Zaria Court Hotel in Kigali, Rwanda. The 80-room hotel is set to open in the first quarter of 2025 and will feature co-working areas, a members’ club, a restaurant, a rooftop bar, a sports bar, and meeting rooms too.

Air India will launch a new MumbaiMelbourne route this month. It will operate three flights a week from 15 December, and that service will supplement its existing daily flights between Melbourne and Delhi. During the last financial year, Melbourne welcomed more Indian visitors than any other Australian city.

9 1

Malaysia Airlines grows Airbus A350 fleet

Hyatt Regency opens in Changshu

Wyndham Grand debuts in South Korea

Qantas adds nonstop Paris flights

Malaysia Airlines recently acquired its seventh A350-900. The new aircraft will begin operations to Melbourne from December 2023. It is then tentatively slated to be deployed on the Kuala LumpurDoha route from April 2024. Its A350 fleet will continue serving London’s Heathrow with twice-daily services.

Hyatt Regency Changshu Kuncheng Lake has opened in China. Located an hour from Suzhou, Wuxi and Shanghai, the property features 289 guestrooms and suites. A 24-hour fitness centre and an indoor swimming pool can be found at this property which has panoramic lake, mountain and sunset views.

Wyndham Hotels and Resorts has announced the opening of Wyndham Grand Ijin Busan. The hotel is located just under 20km from Gimhae International airport and is a 271key property that boasts a variety of dining options, a spa, a fitness centre and a heated indoor pool with views of the Namhang Bridge.

The Singapore EDITON welcomes its first guests Marriott International has unveiled its new Singapore EDITION hotel. Located off the west end of Singapore’s upper Orchard Road, it has 204 rooms and suites, a sustainable seafoodfocused steakhouse restaurant called FYSH at EDITION and a timber-decked garden courtyard leading into its event spaces.

Qantas has announced a direct service between Perth and Paris ahead of the 2024 Olympic Games. From 12 July 2024, the 17-hour Perth-Paris flights will initially operate four days per week using the airline’s Boeing 787-9 Dreamliner aircraft. The frequence will then reduce to three weekly services from mid-August 2024.

DECEMBER 2023

AIRBORNE

The Dubai Airshow 2023 held last month was indicative of the maturity of the Middle East’s aviation market and its resolute intention to rise to the top

WORDS VARUN GODINHO

he 18th edition of the biennial Dubai Airshow held from 1317 November will definitely be one for the books. The Dubai World Central (DWC), Dubai Airshow Site hosted more than 1,400 exhibitors. As day one of the show commenced, there was an expectant vibe of optimism about what was to follow. None of that was misplaced as a few hours after the doors to the event opened, Emirates stepped forward to deliver a mega announcement. In a deal worth a whopping US$52 billion, it placed an order for 95 Boeing widebody aircraft including 55 777-9s and 35 777-8s, taking Emirates’ 777X order book to a total of 205 units. Additionally, it ordered five more Dreamliners adding to its previous order for 30 DECEMBER 2023

AV I AT I O N

Dreamliners that it had placed at the 2019 edition of the same airshow. While global aviation newswires were still red hot with the updates of the US$52 billion deal, fellow Dubai-based carrier flydubai didn’t waste any time in coming out with its announcement that it too had placed a US$11 billion order for 30 Boeing 787-9 Dreamliners. What made this announcement monumental was not just the value of the deal, but the fact that flydubai for the very first time in its history had placed an order for widebody aircraft. Until now, the all-Boeing carrier operated a fleet of 80 737 aircraft which includes 30 Next-Generation 737-800s, 47 737 MAX 8s and three 737 MAX 9s. Deliveries of its latest widebody aircraft are expected to

commence from 2026, and flydubai added that it has an order backlog of more than 130 Boeing 737 MAX aircraft to be delivered by 2035. In an exclusive interview with Business Traveller along the sidelines of the show, Ghaith Al Ghaith, chief executive officer at flydubai, reflected on the decision to venture into the widebody territory. “It’s a sign of maturity for us at flydubai. It shows that after 15 years of our operations – and 18 years until we get [the new widebody] aircraft – we have come of age and are mature enough to expand.” Flydubai has been a staunch Boeing-only operator until now, but could Airbus be considered in the future? “We are very honoured by the support that we get from Boeing. We are always open-minded to acquiring

CLOCKWISE FROM TOP LEFT: Emirates placed a US$52 billion order with Boeing and a US$6 billion order with Airbus; A Boeing 777X demo flight at the airshow; Several high-profile delegations visited the airshow; flydubai placed its first-ever order for widebody aircraft; Visitors at the five-day event

Airbus [aircraft]…it’s a fantastic aircraft. Unfortunately, we have never been lucky enough to strike the right deal [with Airbus]. But in the future, you never know,” said Al Ghaith leaving the door wide open for the possibility for Airbus to eventually make its way into its fleet. While Boeing bagged those major deals, Airbus too got into the game by securing big-ticket contracts at the Dubai Airshow 2023. The flag carrier of Latvia, Air Baltic, ordered 30 A220-300s and will therefore become the largest A220 operator in Europe. The airline already has a fleet of 42 A220-300s, making it currently the world’s biggest A220-300 operator. Airbus also had reason to celebrate with orders from among this region’s carriers. EGYPTAIR ordered 10 DECEMBER 2023

AV I AT I O N

A350-900s. Emirates was next to confirm an order for 15 Airbus A350900s in a deal worth US$6 billion. The first A350s will enter Emirates’ active fleet in August 2024, and its order book of 65 units of that aircraft type means that deliveries of it will continue until early 2028. Emirates already operates nearly 90 A380s from its fleet, with the airline saying that more are expected to enter active service over the next few months. Other major airlines from the region including Qatar Airways and Etihad Airways participated too. Qatar Airways brought a trio of its aircraft –its latest Boeing 787-9 Dreamliner, the Airbus A350-1000 (it was the global launch customer for the A350), and the Gulfstream G650ER. Qatar Executive has a total of 15 G650ERs in its fleet making it the world’s largest owner and single commercial operator of this ultralong-range capable aircraft. Both the A350 and 787-9 showcased at the airshow had a two-class configuration with first class being booted out as the airline now focuses on its QSuite business product. Etihad which celebrated its 20th founding anniversary in the same month as the airshow also showcased its brand-new 787-9 Dreamliner, the first of two more Dreamliners which are set to join its fleet this year, and that like Qatar Airways, also has a two-class configuration. DECEMBER 2023

We are always open-minded to acquiring Airbus [aircraft]…it’s a fantastic aircraft GHAITH AL GHAITH, chief executive officer at flydubai

CLOCKWISE FROM TOP LEFT: Etihad showcased its brand-new 787-9 Dreamliner; There were over 135,053 attendees at the event; Qatar Airways displayed three of its aircraft; Riyadh Air signed an MoU with electric car manufacturer Lucid Motors; Airbus showcases its technology at the airshow; Saudia and Riyadh Air signed a cooperation agreement during the event

Saudi Arabia’s presence meanwhile was led by its flag carriers including the newly-rebranded Saudia and Riyadh Air. Saudia signed a cooperation agreement with Riyadh Air at the airshow. That deal includes an interline and codeshare agreement that will allow guests to connect between routes operated by either Riyadh Air or Saudia. The agreement also seeks to synergise the loyalty programmes of both carriers. For the Public Investment Fund-backed Riyadh Air, it was the airline’s first outing at the airshow and although there was feverish speculation that it would place its

first order for narrowbody aircraft (having earlier this year committed to initially buying 39 Dreamliner 7879s, with options for another 33), that deal didn’t materialise. However, it unveiled the second of its permanent dual-livery designs at the show. The second livery will see its aircraft with a lavender and indigo paint combination that contrasts with its light iridescent fuselage. Another first-time participant at the show was Beond Airlines which has shaken up the luxury travel space by introducing a new concept wherein its aircraft have only one cabin type – all-lay-flat seats. The airline, last month,

commenced flights between Riyadh to Maldives using its Airbus A319 with this new cabin configuration. It has already announced further services from Zurich, Munich, Milan, and Dubai to Male and said that it aims to grow its fleet to 32 aircraft and serve a total of 60 destinations within the next five years. At the current rate that airlines in the Middle East are acquiring aircraft, the need to develop an infrastructure that supports the maintenance, repairs and operations of these aircraft has become crucial. Responding to that need, Emirates announced a US$950 million investment to build a 1 million sqm engineering facility at

Dubai World Central for its aircraft, with Emirates noting that spare capacity at the facility can be possibly offered to other airlines as well. Separately, to further the operational efficiency of its A380s, Emirates signed deals with several entities totalling US$1.5 billion. Among them, Honeywell will provide carbon brakes and wheels for 116 A380s while Safran Landing Systems will deliver exclusive services for its A380 nose landing gear and Pratt and Whitney will maintain and support the airline’s PW980 Auxiliary Power Units. Flydubai too said that it plans to have a purpose-built US$190 million

MRO facility in Dubai South by 2026. Those plans complement its recent decision to open a US$56 million FullFlight Simulator (FFS) and Training Facility with six simulator bays on the premises of its flydubai campus in Dubai. The facility, which will open by 2025, will offer more than 43,000 training hours a year for pilots flying its Boeing 737 aircraft. The Dubai Airshow 2023 has shown that the Middle East’s aviation market is not just thriving, but in many ways it is outshining several global peer markets by virtue of its competitiveness and the speed with which it is expanding. DECEMBER 2023

AV I AT I O N

INTERVIEW VARUN GODINHO

FLIGHT TIME

Timothy Hawes, managing director at Tarsus Middle East, organisers of Dubai Airshow 2023, takes stock of this year ’s edition

hat was the scale of Dubai Airshow 2023? Dubai Airshow 2023 marked a historic milestone as the largest edition since the event’s inception in 1989. The 18th edition highlighted the aerospace, space and defence industry’s commitment to advancement, breaking the record with more than US$101 billion in deals announced during the week. It also welcomed over 1,400 exhibitors from more than 95 countries, and 135,053 attendees, witnessing a remarkable 30 per cent increase compared to the previous edition. Which were some of its biggest highlights this year? Some of the most notable deals included Emirates placing an order worth US$52 billion for 95 additional Boeing widebody aircraft on the opening day of the event. Ethiopian Airlines signed an MoU for 11 additional Airbus A350-900s, confirming its position as Africa’s biggest A350 customer, and it also announced an order of 11 787-9 Dreamliners and 20 737 MAX 8 aircraft, with options for 15 and 21 additional aircraft, respectively. DECEMBER 2023

ABOVE: Timothy Hawes, managing director at Tarsus Middle East TOP: Over 1,400 exhibitors participated at this year's airshow

Further orders were made by Air Baltic, for an additional 30 A220-300s, and flydubai announced an agreement to purchase 30 787-9 Dreamliners, among other significant deals. Meanwhile, Tawazun Council, the independent government entity that works closely with the Ministry of Defence, signed Dhs23.06 billion worth of contracts with local and international companies. What is the size of the commercial aviation market within this region? The Middle East has one of the fastest growing aviation markets in the world set to grow from an estimated US$62.5 billion in 2023 to US$72.07 billion by 2028, growing at a CAGR of 2.89 per cent during the forecast period. While the UAE and Saudi Arabia account for a major share of this, the growth across the wider region was reflected in the deals and announcements made at the airshow, with a number of airlines planning to expand their fleets to keep up with passenger demand. Dubai Airports also leveraged the event as a platform to announce its 2023 forecast, which will see Dubai International traffic hitting 86.8 million.

What are your predictions for the growth of this sector, especially in Saudi Arabia? Dubai Airshow has established itself as the largest and most successful airshow in the world, building its reputation by connecting aerospace professionals across all areas of the industry. As our biggest edition to date, it was fantastic to see participation from industry players across the globe, including from Saudi Arabia as its local aviation market continues to expand. The event saw Riyadh Air, Saudi Arabia’s new world-class airline wholly owned by the Public Investment Fund (PIF), make its Dubai Airshow debut with a series of major announcements. This included the unveiling of the second of its permanent dual-livery designs, and the signing of an expansive agreement with Saudia, the national flag carrier of Saudi Arabia, to include codeshare flights. What were the strongest themes in aviation that you witnessed at the airshow? The 18th edition saw an increased focus on space and future technologies – including advanced aerial mobility – with participation from many major companies, as well as dedicated conference tracks featuring panel discussions, interviews and workshops to explore the future of aerospace from key industry leaders. The UAE Space Agency used the event as a platform to unveil the timeline of the journey of the MBR Explorer, the spacecraft for the Emirates Mission to the Asteroid Belt. Meanwhile, Dubai Civil Aviation Authority signed an MoU with EANAN, a UAE technology company leading the next evolutionary step in transportation through advanced aerial mobility, to support research that ensures the safety and security of unmanned heavy cargo and vertical take off and landing aircraft in Dubai, by improving the regulatory framework for unmanned aerial vehicles.

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A CLOSER LOOK INTO THE NATURE OF THE REGION’S TRAVEL RETAIL SECTOR AND WHY ITS DUT Y FREE OPERATIONS CAN READILY COMPETE WITH THE WORLD’S BEST

WORDS VARUN GODINHO

BUSINESS ON THE MOVE

T R AV E L R E TA I L

DUBAI AIRPORTS

oarding pass in hand, you’ve cleared security and still have an hour before you need to reach your departure gate. For many, it’s time best spent leisurely strolling through the airport’s duty free area, half-tempted to find out the price of an electronic gadget or a bottle of perfume. Travel retail is an integral and indispensable component of the air travel experience – and it’s a multi-billiondollar business at that. According to The Moodie Davitt Report, the world’s top travel retailer in 2022 was China Duty Free Group which recorded a turnover of €7.35 billion. The Swiss-based Dufry Group and South Korea’s Lotte Duty Free followed with turnovers of €6.98 billion and €4.36 billion respectively. Within that same list, two prominent duty free operators from the Middle East made it into the top 20. Dubai Duty Free recorded sales of €1.63 billion and Qatar Duty Free witnessed a turnover of €797 million landing them at the 11th and 15th spots respectively. “If you look at the region’s major airport developments over recent years at airports in Abu Dhabi, Bahrain, Dubai, Doha, Muscat and Riyadh, you’ll see that retail is front of mind when these projects take shape, as opposed to the afterthought that it was in so many older airports worldwide,” Martin

Moodie, founder and chairman of The Moodie Davitt Report told Business Traveller. “We are talking about some of the world’s greatest airports and outstanding retail theatres positioned within them. Despite the geo-political uncertainty, we consider prospects for duty free and travel retail very bright for the Middle East. That confidence is based on three key factors: projected strong passenger traffic growth, the development of outstanding new airport terminals and related infrastructure, and the growing retail professionalism of airports throughout the region.” Moodie’s upbeat assessment of this region’s travel retail sector is backed by the sheer scale of some of

its key offerings. Dubai Duty Free, for example, operates nearly 40,000 sqm of retail space across Dubai International and Al Maktoum International airports. Its 10-month sales have reached US$1.74 billion, 28.59 per cent higher than the corresponding period last year. “We are positive that we will meet our target by the year-end, which is in excess of US$2 billion,” says Colm McLoughlin, executive vice chairman and CEO of Dubai Duty Free. McLoughlin notes perfumes, liquor, gold, cigarettes and tobacco, and electronics held on to the top five spots category-wise in the first ten months of this year at Dubai Duty Free. He says that perfume sales

CLOCKWISE FROM TOP: Dubai Duty Free aims to achieve sales of more than US$2 billion in 2023; Martin Moodie, founder and chairman of The Moodie Davitt Report; DXB was ranked the world's busiest international airport in 2022 OPPOSITE PAGE: A bird's-eye view of some of the retail spaces in Terminal 3 at DXB

DECEMBER 2023

T R AV E L R E TA I L

ABOVE: Dubai Duty Free celebrates its 40th anniversary this month 24

DECEMBER 2023

reached US$293 million, representing a 22.84 per cent increase, while sales of liquor were up by 14.96 per cent at US$249 million, gold sales increased by 24.59 per cent year-on-year with sales amounting to US$172 million and that of cigarettes and tobacco rose 36.02 per cent to US$168 million. Electronics came in fifth place with sales of US$138 million, an increase of 29.05 per cent year-on-year. Ajay Sobhraj, founder and chairman of the Dubai-headquartered Au Finja, a prominent gold retailer at Dubai Duty Free, says that the sales of gold at duty free have recovered from its pandemic performance. “Dubai Duty Free achieved over US$170 million in gold sales in 2022. While the pandemic initially impacted tourism, the reopening of travel has led to increased footfalls in the Middle East and GCC regions, resulting in improved gold sales that have already surpassed pre-pandemic levels,” says Sobhraj. “The volume of the gold retail business has exceeded pre-pandemic levels by at least 15 per cent in the Middle East, while the demand for gold had surged by 38 per cent in 2022. The GCC region, particularly Saudi Arabia and the UAE, significantly contributed to these strong sales.” Beyond Dubai, Abu Dhabi’s allnew Terminal A, which now serves

as the home for the World Cup last UAE's national year. At the time, carrier Etihad, Qatar Duty Free began full-fledged unveiled a brandoperations last new offer at HIA’s month. Terminal newly expanded A has 35,000 sqm space with more of retail and F&B than 65 retail and space. Lagardère dining outlets spread Travel Retail, by way across three levels. of a joint venture Chinese passengers now Qatar Duty Free has between Lagardère gone on to introduce account for 7.21 per Capital and Abu several world firsts cent of the total spend Dhabi Capital within that airport. at Dubai Duty Free Group, became These include the COLM MCLOUGHLIN, one of the largest world’s only Louis executive vice chairman and concessionaires in Vuitton Lounge, the CEO of Dubai Duty Free the new terminal world’s first Thom and opened 12 duty Browne airport free and six F&B boutique, the world’s outlets at Abu Dhabi International. first permanent FIFA Exclusively for Terminal A, the airport store and the retailer designed four only Fendi Café in concepts: Le Gourmet an airport. is a fine food store, “If one looks at the Le Club and Little two major airport openings Le Club are built for of the past year or so – the enthusiasts of wines, Hamad International airport champagnes, spirits, expansion and Abu Dhabi’s Terminal and tobacco which are sourced from A – both have set new standards in all around the world, while Scent terms of ambition and excellence offers a global collection of fragrances for airport shopping. In terms of and cosmetics. range, innovation and excellence, Outside of the UAE, Doha’s Hamad the retail offers here match anything International airport completed the that you will find in the local market first phase of its renovation ahead of worldwide,” says Moodie.

T R AV E L R E TA I L

CLOCKWISE FROM ABOVE: Bahrain Duty Free; The new Terminal A at Abu Dhabi International has 35,000 sqm of retail and F&B spaces; Dubai Duty Free has achieved sales of US$1.74 billion in the first ten months of 2023

DECEMBER 2023

Over in Bahrain, Bahrain Duty Free Shop Complex posted a profit of US$9.8 million for the first nine months of 2023, which is a healthy 33.7 per cent jump year-on-year. Reportedly, fashion and accessories represent 15 per cent of sales within the 4,700 sqm space occupied by it at Bahrain International airport. One of the most exciting potential markets for travel retail within the region lies in Saudi Arabia. Riyadh’s King Khalid International’s duty free stores are owned by the Lagardère Travel Retail-owned Aelia Duty Free. In 2022, duty free sales at the Riyadh airport climbed 51 per cent over 2019 as the kingdom dramatically opened to an increasing number of visitors with the relaxation of its visa entry rules. That momentum from 2022 carried over into 2023, as duty free sales for the first six months of this year at Riyadh airport increased 93 per cent compared to the same period in 2019 and was up 39 per cent over 2022. Saudi Arabia is on the cusp of a further travel retail revolution. In April this year, Jeddah’s King Abdulaziz International airport issued a Request for Proposals for its duty free contract covering Terminal 1 and its North Terminal too. Within Saudi Arabia, duty free stores currently operate at King Abdulaziz International airport,

King Khalid International, King Fahad International airport in Dammam and Prince Muhammad bin Abdulaziz airport in Madinah. With a number of new airports, and major expansion projects of existing airports announced across the kingdom, including at Riyadh, The Red Sea, and Abha, Saudi Arabia has tremendous potential to further scale its duty free operations.

EVOLVING THE TRAVEL RETAIL BUSINESS

For duty free operators globally, the major concern at the start of the pandemic was that the ensuing travel restrictions in China would mean a long-term downward trajectory in the spending of travellers from China. That concern has now been firmly alleviated for some operators within this region. “We have witnessed a substantial increase in travel spending from Chinese tourists since the reopening of outbound travel from China and relaxed travel restrictions in Asia,” says Dubai Duty Free’s McLoughlin. “Chinese customers travelling to and from China are now ranked number three in the top market sources for Dubai Duty Free, with gross sales of US$128 million for the ten months equivalent to over 600,000 transactions. In total, Chinese passengers now account for

7.21 per cent of the total spend at Dubai Duty Free.” McLoughlin adds that India continued to be the top source market for Dubai Duty Free this year, followed by Saudi Arabia, China, Russia and the UK. Meanwhile, the demographic of the buyers visiting the duty free outlets and their purchasing habits are constantly evolving, often varying between specific categories too. Au Finja’s Sobhraj says, “The demographic of gold buyers at duty free shops reveals interesting trends. Middle-aged shoppers comprise the largest age purchasing segment, but millennials have shown significant growth from the pre-Covid period to 2021-22. The percentage of millennials purchasing in duty free shops increased by 7 per cent, reaching 22 per cent, while middleaged shoppers grew by 6 per cent, making up 53 per cent. “Gen Z shoppers also increased, doubling from 4 per cent in 20172020 to 8 per cent in 2021-22. In contrast, the percentage of seniors purchasing in duty free shops declined steeply, falling by 17 per cent from 2017-2020 to 2021-22. In terms of gender, male shoppers increased their purchasing behaviour by 7 per cent, reaching 64 per cent, while female shoppers saw a 7 per cent decline, decreasing to 36 per cent,” says Sobhraj. Sobhraj has a number of suggestions as to how travel retail sales overall can be further enhanced including by enabling the delivery of products to the purchaser’s home address and also providing travelexclusive products that are available only in a specific duty free location. Two more of his tips – linking duty free sales to airline frequent-flier programmes and exploring airlineairport partnerships to encourage travellers to shop at airports – are already being undertaken within the region. Emirates Skywards Miles can be redeemed at Dubai Duty Free, whereas Qatar Airways’ Avios points can be spent at Hamad International. Qatar Airways went one step further

earlier this year when it introduced rules that allow members of its Privilege Club to be rewarded with their Avios points upon check in at Hamad International. These points are credited up to 120 minutes before their flight’s departure. The points earned for an upcoming flight can therefore be used by the travellers at almost 200 Qatar Duty Free outlets at Hamad International. Similarly, this year, Oman Air signed a partnership with Muscat Duty Free to allow the airline’s Sindbad frequent flyer programme members to pay with their Miles when shopping through the retailer’s online store (while the products can then be picked up on arrival or departure from the airport). Sinbad members can also earn Miles when shopping in-store, earning one Sindbad Mile per Omani Rial spent in departures, and two Sindbad Miles for every Omani Rial spent in arrivals. Government regulations will also play a vital role in spurring the travel retail segment within the Middle East. Encouragingly, at the start of this year, Saudi’s Minister of Finance approved rules that would allow duty free shops to be set up at airport arrival zones. Meanwhile, some duty free entities have widely diversified beyond just travel retail. Notable among them is Dubai Duty Free which celebrates its 40th anniversary this month. “We have an existing portfolio of other businesses under Dubai Duty Free Leisure Group. The Irish Village in Garhoud, continues to do well, as does the one in Studio One Hotel in Dubai Studio City. Likewise, the Century Village features seven licenced restaurants and complements The Irish Village on the other side of the stadium. Meanwhile, the Jumeirah Creekside Hotel has witnessed an increase in rooms reserved overnight this year, and as the official hotel for the Dubai Duty Free Tennis Championships, it has done a fantastic job hosting the players and officials during this year’s tournament. “In addition to being the home of the Dubai Duty Free Tennis

Championships, the Dubai Duty Free Stadium continues to host several concerts,” says McLoughlin. McLoughlin reveals that Dubai Duty Free is all set to further expand its operations. He explains, “We are now working on major refurbishment projects in most of our major retail spaces, including the refurbishment of liquor and tobacco shops in Concourse B, with February 2024 being the completion date for its final phase. Dubai Duty Free is also working on the preliminary work in preparation for the scheduled renovations of the three arrival shops in the first quarter of 2024. Dubai Duty Free is expecting the site work to start in early 2024, and the construction will continue until the second to third quarter of 2024. Concourse A (perfumes and cosmetics shops, including fashion) will also be refurbished starting in the second quarter of 2024 and will be finished in early- to mid-2025 with three new boutiques of major brands.

The watches and electronics shops in Concourse B are also lined up for a refurbishment next year.” As they grow their travel retail operations, what then can the Middle East’s leading duty free operators learn from their global counterparts? Moodie, says that it is very likely the other way around. He says, “I would contend that the leading Middle East travel retailers – along with some of their Asian counterparts – have actually been the world leaders in terms of retail innovation and best practices. A retailer such as Dubai Duty Free, for example, is renowned for the sheer diversity of its offer, which enables it to reach out to all travelling consumers, not just luxury shoppers. Dubai Duty Free has always prided itself on that democracy of its offer – everything from Tang to Tiffany, Nido to Nintendo – and not surprisingly its conversion rates (passengers to shoppers) are among the highest in the airport world.” DECEMBER 2023

AIRPORTS

BOARDING now

Paul Griffiths explains why Dubai’s airports are not just highly resilient, but primed to deliver on a scale that hasn’t been seen before

WORDS VARUN GODINHO

DECEMBER 2023

SIDDHARTH SIVA; DUBAI AIRPORTS

round 4km from what was at the time the edge of the city of Dubai, a little more than a decade before the UAE was established, construction began upon a sprawling wasteland to build a new airport. Operations there commenced in 1960 and it featured a sand-compacted runway capable of handling aircraft up to the level of a DC-3. Today, that facility – Dubai International (DXB) – has become a mega airport and is the home base of Emirates which is the world’s biggest operator of the superjumbo A380. In April this year, DXB retained its position as the world’s busiest international airport for the ninth consecutive year, according to the Airports Council International. In the first nine months of 2023, DXB hosted 64.5 million passengers, exceeding the numbers from the corresponding point would come, and so we were like a coiled spring. We pre-pandemic period of 2019. The current numbers were had to remain ready over an extended period for when that achieved while some other airports worldwide are still rebound came. And when it came, it was incredibly strong. struggling to reach their pre-pandemic traffic. Ever since Fortunately, we were ready. Other airports were not, but we reopening DXB on 7 July 2020, post its partial closure due made it our business to be ready for that incredibly strong to the onset of the pandemic, the team at response which we knew the market Dubai Airports knew that the recovery would dictate and hand to us.” was an inevitable necessity. “I always DXB upwardly revised its forecast for I think we’ve knew the recovery would be extremely this year and says that it will welcome understood, rapid. When there’s an obvious demand possibly in advance 86.8 million passengers. Geographically, for a product – travel will always remain Dubai is at an advantage by being around of most airports, an aspirational commodity for billions a seven-hour flight from most European that we are in the of people – and you strangle its supply, it destinations and an equal time away from hospitality business major South East Asian destinations creates demand when the supply returns like you would not believe,” says Paul in the other direction. But Griffiths’ Griffiths, CEO of Dubai Airports. assessment of the success of the airport as “I knew there would be a hockey stick,” he says on the a preferred hub isn’t so much its location trajectory of what that recovery was predicted to be. “The in as much as its passenger experience. thing we didn’t know was when that turning “I think we’ve understood, possibly in

LEFT: Paul Griffiths, CEO of Dubai Airports RIGHT: Concourse B at DXB TOP RIGHT: The air traffic control tower at DWC

DECEMBER 2023

AIRPORTS

DUBAI AIRPORTS

advance of most airports, that we are in the hospitality business and we are here to delight customers – they are the reason we exist. We are facilitating the most effortless move between surface and air transportation. More people choose to fly into DXB than any other point because they are assured of an efficient, effective, comfortable and human-friendly service proposition. That’s what has made us more resilient than other airports. Many travellers, myself included, have got some terrible horror stories about airport experiences. I want to make absolutely sure that none of them take place at DXB.” Being a leading mega airport, as Griffiths explains, means DXB has a constant target on its back. A decade ago, Dubai International opened Concourse A which was at the time the largest facility for A380s. Three years later, it opened the US$1.2 billion Concourse D at Terminal 1. Those major changes were executed under the airport’s Strategic Plan 2020 which envisaged increasing the airport’s annual capacity from 60 million to 90 million. But now that it has nearly hit that figure, he says that Strategic Plan 2030 (SP 2030) is being implemented to take the airport’s passenger handling capacity from 90 million to 120 million. DECEMBER 2023

THIS PAGE: Historical images of Dubai International from the 1970s through to the 1990s

“We’ve already started work on the expansion of Terminal 2 through which a lot of the regional services go through. We’re now facilitating a higher quality of service and a greater level of capacity in Terminal 2 with the upgrade of seating areas, lounges, retail spaces, restaurants and bars – they’re all being increased in size and scope. “We’ve also realised that one thing we are short on is aircraft stands. We are examining a project to expand the number of aircraft stands available. You’ve then got to have the terminal capacity to go with those aircraft stands, so we are going to rebuild one of our concourses, Concourse E, to create double the gate handling capacity. We’re also reconfiguring Concourse C to open up the gates to make it a much better customer experience and to create some landmark retail spaces within those areas too.” SP 2030 isn’t just upgrading the physical infrastructure of the airport, but also upgrading the technology used within it. The Smart Gates, for example, are installed across DXB and DWC and allow select passengers – including GCC nationals and UAE residents – to clear passport control in a matter of seconds without having to interface with an immigration officer. Emirates also uses biometric recognition data to speed up the process of its passengers departing from Dubai. Using facial biometrics at Terminal 3, passengers can check in, access the lounges, clear immigration and even complete the final check before boarding the aircraft as their face is linked to their passport to facilitate instant identity verification. “SP 2030 will have a very heavy bias towards technology. Building constant additions to our infrastructure is

Beyond a certain date, we won’t license vehicles that are powered by conventional hydrocarbon fuel

difficult in a space-constrained site and it’s also quite expensive to do. Every square metre of building space you create requires significant investment. If we invest in technology to speed our customers through our facilities, and we’re able to increase the flow rate of passengers from say 100 passengers a minute to 200 passengers a minute, with the same constraints of infrastructure you’ve suddenly doubled your capacity by halving the time it takes for people to get through the facility. “Our customer satisfaction has a linear relationship to the inverse of the time they spend interfacing with our product. So, if you can halve the journey through the airport from 20 minutes to 10 minutes, you’ve increased your capacity and you’ve increased your customer satisfaction without having to invest in heavy infrastructure,” says Griffiths.

ABOVE AND TOP: Aerial images of DXB in the 1970s and a more recent one of the airport's Terminal 3

But for all the integration of technology and upgrading of its infrastructure, Griffiths acknowledges that DXB will reach its peak capacity at around the 120 million mark. That will then necessitate a Plan B. That plan B is the Dubai World Central (DWC) airport which is also owned and operated by Dubai Airports. DWC first opened in 2010 and all cargo carrier operations were moved from DXB to DWC. Intermittently, DWC has been used for passenger operations such as when more than 100 flights daily were rerouted from DWC to DXB for a few weeks during which the Northern Runway at DXB was closed for a refurbishment last year. Also, DWC hosted several of the special Match Day Shuttle flights that transported fans between Dubai and Doha during last year’s World Cup. The future for Dubai’s aviation sector is one wherein DWC will play an increasingly prominent role. “We’ve got two strategies, one is mid-term and the other is long-term. The mid-term strategy is to move some of the regional services from DXB to DWC where we’ve currently got a passenger terminal capacity of about 26 million. So, we could between the two airports [DWC and DXB] get close to 150 million passenger throughput which will keep us going for quite some time – probably until the mid-2030s. “But beyond that, I think the physical limitations of the expansion of DXB and the limitations of what is currently built at DWC will probably reach its maximum. At the moment, we’re working on a strategy to create DWC Phase Two which will be the expansion of DWC. It will require more runways, new terminals and new road and rail links to be connected to the new airport,” notes Griffiths. “We’re in discussion about the potential size and shape of the ultimate airport design at DWC, but in the DECEMBER 2023

AIRPORTS

designs that we’re looking at the moment, DWC will have a capacity for more than 200 million passengers, possibly 250 million. The idea is to build an airport with a modular design where we can gradually add, without any difficulty or disruption, units of capacity to satisfy future growth within a defined design and a defined unit cost. “I think technology and changes in modal transport techniques will drive a completely different view about what an airport fit for the 21st century needs to look like and what that passenger experience needs to be.” Griffith adds that while plans are afoot for DWC to eventually have double the passenger handling capacity of DXB, the physical expansion of the airport cannot come at the expense of the customer experience. “Airport designs, as they’ve got larger and larger, have corralled people that have originated from many different origins into a single place, forced them through a common check in, security and immigration process, and then redistributed them on the other side. That may be very convenient for the airport operator, but it’s not a very good customer proposition because the byproduct of that strategy is usually huge walking distances and an overbearing scale. The bigger and more foreboding you make an airport, the more difficult it is to navigate. The further you’ve got to walk, the anxiety goes up. The anxiety of scale is something we’re seeking to eliminate by making the airport experience still intimate for each passenger’s journey. Intimacy is the archenemy of scale – you lose intimacy with scale. And we want to make sure that the product is an intimate one,” says Griffiths. As DXB and DWC pursue their growth trajectories, the issue of sustainability is not being overruled. Last year, Dubai Airports initiated a waste management programme to divert 60 per cent of all waste generated at DXB away from landfills. It implemented a food waste treatment plan to capture and compost more than 2,000 tonnes of food waste annually from F&B outlets, hotels and lounges across DXB’s length and breadth. With COP28 being held this month in Dubai, the theme of sustainability is DECEMBER 2023

CLOCKWISE FROM ABOVE: Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai (centre) tours DWC's passenger terminal along with Paul Griffiths shortly after it was inaugurated in 2013; Dubai International Airport Hotel; DXB serves as the home base airport for Emirates; Passengers making their way towards their flight in Terminal 3; Smart Gates allow passengers to clear immigration without interfacing with an officer

DXB Q3 2023 PERFORMANCE

one on which Griffiths and his team are laser-focused. “We’ve signed a deal with Dubai Electricity and Water Authority (DEWA) to facilitate a huge expansion in the solar power generation capability of the airport. It’s going to be a ten-fold increase in our generating capacity. We aim to distribute that clean energy throughout the airport and to get to a point where all our ground-based activity is powered by renewable energy. Beyond a certain date, we won’t license vehicles that are powered by conventional hydrocarbon fuel. They can be electric, they can be hydrogen-powered, or they can be powered by sources which are from clean fuels – but we will not be able to license hydrocarbon-based vehicles in the future. “We are aiming to have zero waste to landfill. We are recycling all of the used cooking oil to create biofuels. The aim is to ban single-use plastics which has been an initiative that we’ve had actually for quite some time with our concessionaires and we are requiring fairly tough environmental targets from all of our suppliers. We’ve got a green procurement strategy where we are sourcing a lot of our supply chain elements from renewable sources.” He adds that while the airport is reducing its footprint on the ground, it’s also working with other stakeholders, especially Emirates and dnata, to hasten the development of sustainable aviation fuel supply and alternative propulsion sources too. For the first time last month, SAF was supplied through DXB’s airport refuelling system. Owing to a deal struck between Shell Aviation

22.9 MILLION

Guests welcomed at the airport

446,400 TONNES

Volume of cargo handled

106,000 Number of flight movements

and Emirates, the former has pledged to provide 300,000 gallons of blended SAF – in a ratio of 40 per cent neat SAF and 60 per cent conventional Jet A-1 fuel – to the airline at DXB. Airports globally are pushing forward with massive expansion programmes. Singapore’s Changi airport, for example, will nearly double in size with its planned Terminal 5 project. Due to be ready by the mid-2030s, the new terminal will handle up to 50 million passengers annually. Shanghai’s Pudong International is in the midst of a US$50 billion expansion, while Hong Kong International expects its US$18.5 billion upgrade to be completed next year. Closer to home, Doha’s Hamad International completed the first phase of its renovation ahead of the World Cup last year, and the neighbouring country of Saudi Arabia has announced that its new King Salman International airport will open in 2030 and is being readied to accommodate 185 million passengers by 2050. Griffiths, as he looks at the size, scope and nature of these mega airport projects around the world, knows what it takes to create thoroughly 21st-century airports right here in Dubai. “We’ve got to remind ourselves almost every day that we’re in a highly competitive business, and the only judge of whether we are being competitive and are at the top of our game will be our customers. “Seventy per cent of our customers could use an alternative connecting hub, and we don’t want them to consider another hub because we want DXB to be number one in terms of their choice. Our customer satisfaction levels, and the volume and the number of people that come back, matter more than anything else. Are we providing a safe, secure, high-quality environment for them and embracing all the products and services that they want us to provide? That to me is the obsession that we’ve got to live every single day. It’s our licence to operate and if we’re not doing that, we’re not doing our jobs very well.” As the world’s busiest international airport for nine consecutive years, the team is on the ball. DECEMBER 2023

E L E VATO R P I TC H

ELE

THE

TOR PITCH

Business Traveller Middle East gives Marc Reissinger, general manager of InterContinental Durrat Al Riyadh Resort and Spa, five minutes to pitch his property to prospective guests

Welcome to InterContinental Durrat Al Riyadh Resort and Spa, an urban oasis just 35km north of Riyadh city. With 152 spacious rooms and suites, and 10 villas, we’re not just a hotel…we’re a luxury retreat. Being the first luxury international urban resort in Riyadh, we have two large swimming pools, two padel courts, 18 holes of mini-golf, a football court, a tennis court, and, since August, an international Thai luxury spa too. But it’s not just about activities. We cater to your needs, whether it’s a MICE event, a dream wedding, or a family gathering – we’ve got the space and the expertise to manage it.

DECEMBER 2023

Now, let’s talk features and amenities. As of August, our new international Thai spa, Harnn Heritage Spa, takes you on a journey of high-end luxury therapies. And for our planet trekkers, the Kids Club awaits, along with an outdoor circus park, bouncy castles and trampolines. The little ones get their own agenda, from free swimming lessons in the summer to candy and ice cream festivals. Winter brings hot chocolate, cookie festivals, and art and craft workshops. Dining at InterContinental Durrat Al Riyadh is a treat. Start your day at Les Palmiers with an international breakfast buffet featuring Saudi delights. Cocos Bar and Restaurant serves up classic resort dishes during the day,

“Whether it’s a MICE event, a dream wedding, or a family gathering – we’ve got the space and the expertise to manage it”

while Les Palmiers transforms into an evening bistro with French-Saudi fusion dishes and succulent grilled items. Also, community matters to us. We’re in constant touch with orphan associations, providing care and support during Ramadan, our Giving for Good week in September, and throughout the summer. Why choose InterContinental Durrat al Riyadh over other hotels? Three words: Escape, Well-being, and Fun. Escape Riyadh in just 30 minutes to our beautiful oasis. Experience well-being with massage treatments in the stunning Harnn Heritage Spa. Let your children escape into a world of fun and activities in the Kids Club and entertainment area. Our exceptional service is a promise. Every team member is trained to deliver a customised experience, ensuring a memorable stay for both parents and kids alike. As for the future, we’re not stopping. Room upgrades, recreation area enhancements, and improvements in our dining spaces are all in the works. So, what should you remember most? Pick up the phone, call us, and make a reservation. Experience InterContinental Durrat Al Riyadh Resort and Spa for yourself. We can’t wait to welcome you to our oasis.

AIR MILES

AIR MILES WITH

Nadine Kanso

The founder of luxury jewellery brand Bil Arabi describes the genesis of her company, international collaborations and why Egypt remains her most memorable travel destination

INTERVIEW VARUN GODINHO

ow did the idea for Bil Arabi come about? The idea for Bil Arabi was born in 2006, driven by my desire to infuse introspective messages and deep meanings into eye-catching jewellery that speaks about our pride for our culture and language, and one that represents our identity. My passion for art, design and photography led me to create Bil Arabi. I also strongly believe in the power of calligraphy and its artistic expression. The brand has since evolved to become a symbol of self-expression, reflecting the modern Arab identity in the 21st century and celebrating individualism through timeless, statement-making pieces. What is the current scale of operations? Bil Arabi currently operates at a regional scale, with all pieces crafted in the UAE. The exceptional craftsmanship within the UAE not only results in high-quality [products], but also allows us to maintain better control over the production process. This is an advantage for us as our clients often seek the option to customise their own letters or words from Bil Arabi. Other than

our supported retailers, we have expanded to have our own shop-in-shop at THAT concept store which will be our strategy moving forward in the region. You’re the first Arab designer to collaborate with Guerlain. How did that partnership arise? In 2023, I was approached by Guerlain for a design to celebrate the 170th anniversary of its iconic Bee Bottle. I collaborated with the maison on creating a limited-edition perfume bottle encrusted with 24-carat gold crystals and with our signature love calligraphy that will be part of their archive. I was the first Arab designer that the LVMHowned French high perfume and beauty house approached for a design collaboration.

Which is your most memorable travel experience to date? My most memorable travel experience to date was my visit to Siwa in Egypt. It was truly an exceptional journey that left a lasting imprint on my heart. Siwa’s enchanting oasis, nestled amidst the Egyptian desert, offered a unique blend of nature, history and culture. It’s a piece of nature that is untouched and so simple with its beauty. We experienced living without electricity and no communications. What is your choice of in-flight entertainment? During flights, I usually catch up on work, especially when it comes to design and product development. Otherwise, I love to catch up on movies and listen to some songs for inspiration. What are the three things you always pack in your suitcase? My sketchbook, a set of finetipped pens to capture design inspirations and a camera. Do you have any travel quirks? I’m meticulous about documenting my travels through pictures. It’s a habit I’ve developed over the years, and it helps me gather inspiration for my design work and preserve the memories of my journeys. How do you spend your air miles? I use my air miles to explore new destinations and upgrade my experience. What’s coming up next at Bil Arabi? Our near-term expansion plan for Bil Arabi is aimed at growing globally. We are actively working towards establishing a broader international presence, while still staying committed to our roots in the Arab world. As for personal collaborations, there are exciting partnerships on the horizon that will bring fresh and creative dimensions to Bil Arabi over the coming months. DECEMBER 2023

OPINION

A new approach to hand baggage From ‘hand baggage lite’ express lanes to reduced costs for checked luggage, why doesn’t the industry do more to alleviate pain points?

DECEMBER 2023

– the day tripper with a briefcase. Not only would this provide a much faster route through security for ‘low-touch’ passengers, but it would also be a revenue boost for airlines, as this would provide an extra incentive to pay to check a bag. Another solution might be to encourage airlines to reduce the cost of checking a bag. This would perhaps increase the take up of checked bags and take the pressure off security. Frequently, airlines are giving away this facility anyway. In the run up to three of my last six short-haul flights, I have been told that the flight on which I am booked is very busy and invited to check my carry-on bag free of charge. Charges for checking in a bag on a short-haul flight departing the UK currently range from £25 to £65 each way, so there is some scope for a reduction. TRACKING YOUR LUGGAGE Finally, a reduction in baggage mishandling and enhanced customer-enabled systems for the location and recovery of lost bags would also have a measurable impact on passengers’ propensity to check their luggage. It is now possible to insert a GPS tracker into your suitcase, but trackers contained within airline baggage tags are still very rare. Another case of the passenger often having more information than the airline in question. The ability for a passenger to wave goodbye to their luggage at check-in for a reasonable price, and be confidently reunited with it a few hours later, should be a basic feature of every flight. The days of waiting behind a fellow passenger who is unpacking his entire suitcase at security to locate an errant 100ml bottle of aftersun, or arguing with the officer over whether a corkscrew is a lethal weapon, must be brought to an end.

BENJAMIN SOUTHAN

f, like me, you had the dubious Heathrow, with ensuing delays to flights pleasure of flying out of a UK airport throughout the day. over the summer, you will probably The problem of ‘hand baggage only’ have queued at security behind passengers is not only limited to the someone embarking on a two-week security channels. The knock-on effects can holiday in the sunshine with all their also be seen come boarding time. Unless belongings crammed into one airline boarding staff are ruthless in bulging wheelie bag. enforcing the rules regarding the size and No doubt this is driven by a desire to number of carry-on items (which they avoid paying easyJet £40 each way to check seldom are), the problem moves from in a suitcase – and to ensure they still have the terminal to the aircraft. We have all their luggage when they arrive at their witnessed frustrated cabin crew trying to resort. According to SITA, last year saw a find overhead bin space to accommodate ten-year peak in baggage mishandling with the endless stream of wheelie bags, some more than 26 million bags of which are clearly not lost (the equivalent of eight designed for aircraft cabins. Last year saw a in every 1,000 bags going More often than not, those astray). So in many ways, of us who have checked a ten-year peak in you can’t really blame bag find our only modest baggage mishandling carry-on either crushed people. However, those of us who have recklessly under the weight of a with more than 26 splashed out on 20kg Rimowa shipping million bags lost a checked bag are container on wheels, or left wondering crammed underneath the why we bothered. seat in front of us. In their wisdom, most short-haul airlines now offer HAND BAGGAGE LITE a significantly cheaper fare if So what can be done? you sacrifice your traditional Assuming that the hand baggage right to check your luggage only brigade are not going into the hold, meaning anywhere (except on holiday on passengers are encouraged to the same day as you) and that these carry luggage for their annual packhorses of the skies may also fortnight in Greece onto an aircraft. be using the priority security channels Sadly, this is gradually choking for business class passengers and frequent airport security systems. Thousands of flyers, there is no way of avoiding them inexperienced passengers going through within the current system. security with forgotten liquids secreted Why not create a dedicated ‘hand at different ends of their wheelie bags are baggage lite’ channel at security for those going to take measurably longer than a who are travelling with a single, small, frequent flyer with a single handbag. The zero-liquid carry-on bag? In other words, overall effect of this is horrendous peak a channel for those of us who’ve checked a hour queues at airports like Gatwick and bag and are carrying the minimum onboard

R I CH A R D TA MS A I R L I N E C O N S U LTA N T A N D E X E C U T I V E C O A C H

SPONSORED

A MATTER OF TASTE

Alexander Musch, general manager of Pullman Dubai Downtown, delivers an overview of the exceptional F&B offerings at his property – and what is to follow What are the current F&B options at Pullman Dubai Downtown? The hotel currently has five F&B outlets out of which two are award-winning venues. Couqley French Brasserie, an extension of the renowned Couqley in JLT, provides an elevated and fuss-free dining experience, showcasing the essence of French cuisine. Another distinctive addition to our offerings is Honeycomb Hi-Fi by VKD, the first listening bar in the Middle East. Characterised by outstanding sound acoustics, this venue promises an immersive sensory journey for music enthusiasts. Lolita Rooftop Bar looks out onto the iconic Burj Khalifa. Its stunning views of the city, especially during events like New Year’s Eve, makes it an unforgettable choice for tourists. Catering to the business crowd, Brothaus Bistro and Bakery is a specially tailored offering for our half-board/full-board clientele. All the venues present a refreshing and distinctive approach to cater to corporate clients seeking unique locations for their cocktail events, steering away from conventional ballroom setups. The most recently opened restaurant is Citadelle. What is its USP? Citadelle is like that cool friend’s place you always want to hang out in. It’s got the glitz, but underneath, it’s just chill – a place for ‘champagne socialists’. Picture this: tunes from the 1980s, a vibe that’s on point, and a crew that knows how to keep it real. It features a dedicated shots-only bar called the Spice Bar and a food menu with options from Japan, North America and Italy. The venue has been designed by international interior designer Parolio.

Lolita Rooftop Bar

Couqley French Brasserie

Brothaus Bistro and Bakery

Couqley French Brasserie

What are the other upcoming openings at the property? There are two new concepts in the pipeline, one of which is masterminded by VKD, the creators of Miss Lily's and Honeycomb Hi-Fi. This latest venture is a Mexican Bahia seafoodinspired restaurant. Expected to open its doors next year, it will blend the flavours of Bahia cuisine with the vibrant elements of Mexican seafood. Romeo Lane, the final jewel in our culinary crown, originated in Mumbai. The resto-bar blends Continental, Italian, Asian, Sichuan, and also North Indian cuisines.

How do you ensure sustainability is adhered to across the hotel’s kitchens? We adhere to Accor Sustainability guidelines and are also the first hotel in Downtown Dubai to be Green Keycertified. One of our main focus areas is the measurement of food waste across our restaurants, room service, cafeterias, and more. We gather detailed insights of our consumption patterns, enabling us to make informed decisions about waste reduction. To facilitate this process, we use “Gaia”, a cornerstone platform of Accor’s technical ecosystem. Is technology being further used to enhance the efficiency of your culinary operations? Absolutely. Embracing the advancements in the digital landscape, we have implemented various technological solutions to streamline and optimise our kitchen processes. This year, we have particularly focused on addressing food waste. We introduced the automated system “Orbisk” to monitor and actively reduce food waste throughout our hotel. This innovative tool allows us to track and manage food waste more efficiently, contributing to our commitment to minimise our environmental impact. Moreover, we initiated other sustainability projects including a collaboration with Klimato to address CO2 emissions. We have also incorporated a minimum of 40 per cent vegetarian dishes across all our menus. By embracing sustainable practices, we aim not only to meet industry standards, but also to exceed them, ensuring that our culinary operations leave a positive and lasting impact on the environment.

DECEMBER 2023

OPINION

Unlocking the global wellness economy As the wellness sector booms, here are a few tips to ensure that those working within this industry can effectively ride the wave

he global wellness market is flourishing while simultaneously displaying remarkable levels of resilience and growth. The allure of this market lies not only in its current success, but also in the untapped potential it holds. There are abundant opportunities for players of all sizes to participate and thrive within this dynamic industry. Global entrants armed with robust value chains, marketing prowess, and strong channel relationships can harness their global reach to propel wellness solutions to a wider audience. Regional consolidators, on the other hand, equipped with local knowledge and strategic partnerships have the potential to tailor offerings that resonate with specific markets. Additionally, emerging brands armed with digital proficiency, integrated consumer insights and agile operating models can disrupt the status quo with fresh approaches. In light of the mounting competition within the wellness sector, industry experts must exercise critical thinking and ponder strategies that truly engage consumers. Here are some of the ways to take advantage of the burgeoning global wellness economy. PERSONALISATION IS KEY In the world of wellness, personalisation is not just a buzzword – it’s the key to unlocking your potential as a wellness brand. Gone are the days of one-size-fits-all approaches. Today’s consumers demand tailored experiences that address their needs and goals. So how can you tap into this desire for personalisation? Start by getting to know your audience on a deeper level. Understand their motivations, challenges and aspirations. By taking the time to truly listen and empathise with your clients, you can offer DECEMBER 2023

K AT H R Y N M O O R E M A N A G I N G D I R E C TO R O F S PA C O N N E C TO R S

customised solutions that resonate with them. Consider offering personalised packages or programmes that allow clients to choose services based on their specific needs. COLLABORATION AND PARTNERSHIPS By working together with like-minded individuals and businesses, you can create a powerful network that supports and promotes each other’s offerings. Partner with wellness experts or professionals who complement your services. This not only enhances the value of your services, but also

While technical expertise is essential, it is the soft skills that differentiate exceptional wellness brands from the rest

creates opportunities for cross-referrals. Team up with with local businesses or organisations that align with your values and target audience too. This could involve hosting joint workshops or events, sharing resources, or even co-creating products or programmes. By pooling your expertise and resources, you can reach a wider audience and make a bigger impact in the wellness community.

BUILD YOUR SOFT SKILLS While technical expertise is essential, it is the soft skills that differentiate exceptional wellness brands from the rest. Soft skills training is indispensable for wellness brands as it enables employees to provide exceptional customer experiences, build trust, and foster loyalty. Effective communication, empathy, and personalised service contribute to the well-being and satisfaction of clients, positively impacting the business’s success and reputation. By investing in soft skills training, service providers can create a harmonious work environment, a loyal customer base, and a strong brand presence in the competitive wellness industry. KEEP AN OPEN MIND Being open to new research, unfamiliar tools and continuously learning new approaches and technology is essential in today’s rapidly evolving wellness world. Embracing and implementing this knowledge can offer numerous benefits for the client’s progress, the practitioner’s personal growth and career advancement, and business success. Implementing new tools and solutions empowers individuals and organisations to stay relevant, adapt to change, and enhance productivity. The global wellness market beckons industry experts with a promise of growth and expansion. The growing desire of consumers to invest in their well-being presents unprecedented opportunities for businesses to flourish within this sphere. However, success hinges on carefully crafted strategies and an openness to embracing innovative delivery models. By seizing these possibilities, industry experts and brands can position themselves at the forefront of this ever-evolving sector.

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AIRPORT LOUNGES

Pre-flight respite We explore the latest crop of airport lounges around the world where you can relax, recharge and refresh before boarding

United Club Lounge, Denver 40

United Airlines opened its largest airport lounge in September with the unveiling of a 3,250 sqm facility on Denver International airport’s B Concourse, which overtook the carrier’s 2,800 sqm Newark Terminal C3 lounge, opened in 2022. Located near Gate B44, the lounge offers more than 600 seats across three levels, with facilities including a feature bar with ten local and craft beers on tap. The design has been inspired by Denver’s urban areas, with concrete flooring, exposed ceilings, locally sourced furnishings and artwork such as a mural by visual artist Charlo Garcia Walterbach, and a sculpture made out of skateboards. The B Concourse lounge joins a 2,200 sqm A Concourse facility, which was unveiled in August close to gate A26. Inspired by the Colorado Rocky Mountains, and designed to feel like a ski lodge, the Club features two fireplace lounges, seating for 400 guests, two premium bars, as well as a game lounge. United says it will also add “an additional revamped club location” at the airport in 2025, bringing the carrier’s total lounge footprint at Denver International to more than 9,000 sqm. DECEMBER 2023

Air Canada Maple Leaf lounge, San Francisco

Air Canada opened its 28th airport lounge in July, with the unveiling of the carrier’s Maple Leaf Lounge at San Francisco International. The 165-capacity lounge is located in the airport’s Terminal 2, and features an outdoor terrace with views of the runways – a first for the airline. Facilities include shower rooms with Molton Brown toiletries, private workstations, a VIP room for up to ten guests, and a hot and cold buffet featuring local dishes such as San Francisco’s famous Cioppino fish stew, and artwork including a mural by California artist Amos Goldbaum. The lounge is open daily from 4.15am to 10.15pm (4.15am to 8.45pm on Monday) for business class ticket holders, Aeroplan 50K, 75K and Super Elite members, Star Alliance Gold members, premium Aeroplan credit card holders, and those who have purchased Maple Leaf Lounge access. In June, Air Canada also opened a co-branded facility at Billy Bishop Toronto City airport in partnership with Aspire Lounges. Referred to as the Aspire | Air Canada Café, the space is located in the airport’s domestic departures area, and is open daily between 5.30am and 8.30pm, with seating for up to 133 guests.

ABOVE: The East Bar at the United Club Lounge in Denver RIGHT: The outdoor terrace at Air Canada’s Maple Leaf Lounge in San Francisco

British Airways and American Airlines Greenwich/Soho/ Chelsea Lounge, New York

After BA moved to New York JFK’s Terminal 8 to join its partner American Airlines last year, the two airlines have unveiled a collection of three new lounges. The Soho Lounge has cosy interiors, with dark wood and neutral furnishings, a feature cocktail bar and airfield views through floor-to-ceiling windows. There is also a secluded library and private rain showers. Business travellers are well catered to with private booths, phone cubicles and plenty of power sockets. It is open from 4.30am-10.30pm for BA Executive Club Gold, Concierge Key

DECEMBER 2023

ANDREW MAGUIRE PHOTO LLC

AAdvantage Executive Platinum, AAdvantage Platinum Pro, MVP Gold 75K, and oneworld First and Emerald members. The more exclusive Chelsea Lounge features white Italian marble floors and a bright cream colour scheme, living wallpaper and a suspended fireplace. A statement Champagne bar with glass chandelier serves Krug, Moët et Chandon, Nectar Imperial and a rosé (Paul Laurent). There’s an à la carte menu, featuring Brit and US classics from shepherd’s pie to Reuben sandwiches, and shower facilities. The lounge is open from 4.30am-10.30pm for Concierge Key, Flagship First and Flagship Business Plus, and Executive Club Gold members. The Greenwich Lounge, a refurbishment of AA’s original

AIRPORT LOUNGES

CHASE; JONNY BADGOOD PRODUCTIONS

Flagship lounge, unveiled The Bridge Bar in March, a new wine bar inspired by the Golden Age of travel in partnership with Betty Buzz and Aviation American Gin. The dining space has been refurbished as the Tasting Room and tap room, with beers from the likes of Brooklyn Brewery. It’s open from 4.30am-1.15am for AAdvantage Platinum, MVP Gold, Flagship Business, and oneworld Sapphire and Business members.

Chase Sapphire Lounge by the Club, Boston

Following the launch of the Chase Sapphire Lounge in Hong Kong last October, JPMorgan Chase & Co opened the brand’s first US lounge in May. The 1,080 sqm facility at Boston Logan International airport is located in the Terminal B to C Connector between Gates B40 and B39. The offering is extensive, and DECEMBER 2023

includes a dining menu by local chef Douglass Williams, a taproom offering craft beer and coffee, a centrepiece wine and cocktail bar as well as two wellness rooms with antigravity massage chairs and guided meditations, plus shower rooms. The lounge has views of the airfield and Boston Harbour, and features artwork from JPMorgan Chase & Co’s private collection. It is accessible to Chase Sapphire Reserve card members through their Priority Pass membership, who can be accompanied by two free guests. Priority Pass members without a Sapphire Reserve card can visit one Sapphire Lounge by The Club location each year, with an entry fee charged for any subsequent visits to the network. Further locations are also under development at Las Vegas’ Harry Reid International airport, New York’s LaGuardia airport, Philadelphia International airport, Phoenix Sky

Delta Sky Club, Minneapolis (and others)

Delta has been busy improving its lounge network, with several recent openings and upgrades. In April, the airline opened its third Sky Club at Minneapolis-Saint Paul International airport, located within the expanded G concourse. The lounge has seating for more than 450 guests, and facilities include a Sky Deck with a living plant wall and seating for 110 guests, two premium bars, and three soundproof work booths. The lounge’s buffet menu will showcase hometown chefs on a rotating basis. Other new openings this year include two new club lounges at New

York JFK’s T4 (as part of Delta’s move from T2), a new lounge in the new terminal building at Kansas City International airport, an expanded club at Fort Lauderdale, a new lounge at Boston’s E concourse, a relocated Sky Club at Newark airport (from Terminal B to Terminal A), an expanded lounge at Miami International, and a renovated Sky Club at Atlanta Hartsfield Jackson.

Last December Delta announced plans to make several changes to its Sky Club access policy “to help preserve a premium experience”. These include an increase in the fees for annual Club memberships, and new restrictions on entry eligibility.

KLM Crown Lounges, Houston and Toronto

KLM has unveiled renovations of its two international Crown Lounges at Toronto Pearson International and Houston George Bush Intercontinental airports. The carrier’s 575 sqm Toronto facility is situated in the international area of Terminal 3, and offers seating for 161 guests. The updated lounge features a new front desk reception and a revised layout to “streamline space and light”. There is also a

new display of KLM’s iconic Delft blue houses, which are given out to long-haul business class passengers. The lounge is open daily from 9am-10.30pm for qualifying KLM, Air France and SkyTeam partner passengers, as well as Priority Pass, Dragon Pass and DreamFolks members. Entry can be purchased at the door for US$50, but is subject to availability.

OPPOSITE FROM TOP: BA and AA’s Chelsea Lounge at JFK; Lufthansa has opened two new lounges in Berlin THIS PAGE FROM TOP: Delta’s new Sky Club in Minneapolis and KLM’s revamped Crown Lounge in Houston

Meanwhile remodelling works at KLM’s Houston lounge – situated in the airport’s Terminal D and open daily from 6am-9pm – have included new flooring, wallpaper, fixtures and bathroom upgrades. There is a new Delft house display similar to the lounge in Toronto, and the space also features a series of wall art “inspired by the three cabins and inflight catering experience that awaits passengers onboard”.

Aspire Lounge, Belfast

Airport lounge provider Aspire has unveiled its expanded and refurbished lounge at Belfast City airport. Capacity has been increased by 70 people, with the facility extended into space previously occupied by a British Airways lounge. Created by DV8 Designs, the lounge now features 178 seats, with decor inspired by top Irish attraction Giant’s Causeway. Belfast City airport said that the revamped lounge “employs feature LED lighting that creates a strong sense of place, while the use of tile and slatted curved screens and warm colour palette evokes a tranquil atmosphere”. The facility is located next to Gate 4, and features runway views, free wifi, tableside charging, and simple snacks and light meals. Note there are no toilets within the lounge – airport toilet facilities are available next to the lounge. Opening hours vary slightly by day and according to the season, but generally speaking the lounge is open daily from 5am-8.30pm. Eligible Aer Lingus, KLM, Loganair, Eastern Airways and British Airways passengers can use the lounge, as well as Priority Pass and Dragon Pass members, while paid access for passengers costs from £36.99. DECEMBER 2023

JASON DEWEY PHOTOS

Harbor International airport and San Diego International airport.

AIRPORT LOUNGES

Plaza Premium, London (and others)

Plaza Premium has also unveiled a raft of notable new openings this year in London, Orlando, Adelaide, Rome, Kuala Lumpur, and Amman. The Blush lounge opened at London Heathrow in November, near Gate 2 in Terminal 4. It has space for 105 passengers and features floorto-ceiling windows overlooking the runway, a buffet with Kosher meals available on request, complimentary tea, coffee, house wine and beer. There is also free wifi and charging stations within the lounge. Open from 3pm-7pm (except Fridays), the lounge is open to all travellers and costs £27 for one hour/£39.60 for two. Meanwhile the new Orlando lounge, described as the group’s most significant investment in the US is a 930 sqm facility for 223 guests, with semi-private workspaces, a dedicated quiet zone, showers and a familyfriendly zone with an interactive gaming area for children. F&B options include mac and cheese, an “Orlando hot dog”, pastries, desserts, cookies and cocktails.

ITA Hangar Lounge, Rome

PRESS EYE LIMITED

In April, ITA unveiled the Hangar Lounge, its fourth airport lounge and

DECEMBER 2023

FROM TOP: Aspire Lounge in Belfast; ITA Hangar Lounge in Rome; Lufthansa’s upgraded Business Lounge in Berlin

third at Rome Fiumicino. The 980 sqm facility is located in boarding area A in the Schengen section of the airport, and can accommodate up to 150 guests. Features include a visual installation consisting of 72 blue ITA Airways tablets with videos of the carrier’s destinations, as well as a central island hot buffet, a 30-metre bar offering

cocktails created by the Campari Group, Poltrona Frau armchairs, shower facilities, workstations with USB and charging outlets, and a VIP conference room. The lounge is open daily from 6am-11pm for business class passengers, Executive and Premium members of the Volare loyalty programme, and SkyTeam Elite Plus members. Access can also be purchased via ita-airways.com or at the lounge for those in possession of an ITA Airways ticket.

Lufthansa Senator and Business Lounges, Berlin

Lufthansa opened two new lounges at Berlin Brandenburg airport in April. The new Senator and Business Lounges mean eligible customers no longer need to use the independent Lounge Tegel (or the Lounge Tempelhof in the case of HON Circle members). The lounges are located at the north pier of Terminal 1 close to Gate B20 – the Senator facility is brand new, while the Business lounge has undergone a refurbishment programme. The Senator lounge features a steam fireplace, as well as a new digital art concept allowing guests to individually contribute to the artwork via an app. Meanwhile the Business lounge features a new TV club where guests can enjoy classical music, concert broadcasts and films, as well as a wall of books provided by the teNeues publishing house.

Corporate travellers will be able to catch up on emails in the business zone, which is fitted with generous power and data outlets as well as highspeed wifi, while those wanting to relax will be able to freshen up in 12 luxury private shower suites featuring Li’Tya amenities.

SkyTeam Lounge, São Paulo

SkyTeam partnered with Global Lounge Network (GLN) to open its first joint lounge at São PauloGuarulhos International airport in February. Located in Terminal 2, the 700 sqm lounge has seating for 180 guests and is open 24/7. It is available to SkyTeam Elite Plus members, as well as first and business class Both lounges offer food service at all times of the day, including vegetarian and vegan dishes, and there is also a separate space for HON Circle members.

2022 QR@MANGU

Qatar Airways Al Mourjan Garden Business Lounge, Doha In April of this year, Qatar Airways officially unveiled its latest business class lounge in the Northern expansion of Hamad International airport. The 7,390 sqm Garden Lounge is an extension of the Al Mourjan Business Lounge. It overlooks THE ORCHARD, a gorgeous indoor tropical garden, and can accommodate around 700 guests. The facility features a diverse and comprehensive offering including seven spa treatment rooms, a fitness centre with treadmills and bikes, pedicure and manicure stations, a nursery, showers, games room, smoking room and 24 quiet spaces (free for the first six hours). À la carte dining is available alongside a buffet area with sushi station, a coffee and patisserie bar with ice cream station, and a cocktail and bistro bar. The lounge is open 24/7 for Qatar Airways and oneworld First and Business Class passengers (excluding Business Lite).

The Qantas Hong Kong Lounge

Qantas reopened its lounge at Hong Kong International airport in May, after being closed during the pandemic and undergoing a revamp. The improved 2,000 sqm lounge features a warm colour palette and furnishings by Australian designer David Caon, with a seating capacity for 290 customers overlooking panoramic views of Hong Kong’s Sky Bridge. Refreshed tiling and screens create different zones within the lounge and a sense of privacy. The menu features local dishes and the popular yum cha trolley with dim sum and char siu (barbecued pork), while a large bar serves up a wide selection of premium Australian wines, beers, spirits and cocktails.

FROM TOP: Qatar’s Al Mourjan Garden Business Lounge in Doha; SkyTeam lounge São Paolo; The Qantas Hong Kong Lounge

customers flying on services operated by Aeromexico and Air Europa. The lounge was constructed with sustainability in mind, using renewable low-emission materials, smart technology to manage lighting and water-saving devices in bathrooms and showers. Guests can order from an à la carte menu via a QR code system, and sip barista-style coffee brewed using Brazilian beans. A buffet of international hot and cold options is also available for breakfast, lunch and dinner along with a selection of sparkling, red and white wines, spirits, beers and soft drinks. SkyTeam and GLN’s partnership began in 2017 with the opening of a lounge in Vancouver, followed by facilities in Istanbul and Santiago de Chile. DECEMBER 2023

IN PAR T NER SHIP

A YEAR TO REMEMBER As Marriott Resort Palm Jumeirah celebrates its first anniversary this month, general manager Gerrit Schmitt outlines what’s next for this class-leading resort 46

our property celebrates its first anniversary this month. What’s been the biggest highlight since it opened? Over the last 12 months, we have had numerous monumental achievements – most notably being the inaugural Marriott Hotels branded Resort in the region and the 50th property in Dubai. One of our key achievements has been the establishment of a stellar service culture environment. We believe that creating a memorable guest experience goes beyond the hotel’s amenities and spaces. It’s about our wonderful hosts who consistently go the extra mile, embodying the ‘Art of Creativity’ in everything they do. As such, we have become a favoured destination for many – and have a number of repeat guests. We’ve created strong and lasting connections with many of them. Our property has evolved into a versatile destination, catering not only to families seeking a vacation, but also to discerning business travellers. The availability of an entire floor dedicated to conference and events facilities has positioned us as a prime choice for corporate gatherings, making our resort a multifaceted haven for diverse guest profiles.

DECEMBER 2023

Palm West Beach has several high-end properties side by side. How has Marriott managed to differentiate its appeal? For us, it is important that our guests not only enjoy our industry-leading business and leisure facilities, incredible dining options and wide-ranging recreational activities, but also the brand’s thoughtful service that is synonymous with hospitality. Based on the foundation that everything lies in the ‘Art of Hosting’, our team members at Marriott Resort Palm Jumeirah are proud masters of their craft with the skills and imagination to cultivate a genuine relationship with our guests. What are some of the main F&B offerings at the property? At Marriott Resort Palm Jumeirah we will have 10 carefully curated dining venues – which encompass flavours, influences and ideas from across the world, from Japan to Korea, Peru, Italy, the Levant and more. We also take real pride in introducing

several independent brands that reflect our commitment to high-quality F&B openings. We have an eclectic mix of globally renowned brands combined with ‘born in the UAE’ concepts and core Marriott offerings. The addition of Above Eleven from Bangkok that serves Peruvian Nikkei cuisine and the beloved OKKU, a Japanese culinary gem, further diversifies our F&B portfolio. The upcoming addition of Senor Pico Beach, featuring a new Mexican Californian menu, is set to be a game changer for us. This casual beach club, designed to be kid- and pet-friendly, will not only enhance our culinary collection, but also provide a relaxed beachside ambience, complete with the added convenience of valet parking. Cucina has emerged as a cornerstone of our culinary brands, solidifying its place as the Palm’s go-to authentic, Italian dining venue which predominantly attracts external visitors. It is set to elevate its standing with the opening of Acquasale, an al fresco dining space. Guests can also look forward to the introduction of our tenth dining destination – Smoki Moto, a Korean steakhouse concept. As the first licensed Korean charcoal BBQ at the resort, it promises high-end meat cuts and an unparalleled experience. The resort has extensive event spaces and conference facilities. What has been the response to it? The response to our events spaces has been fantastic.

Being one of the few resorts on the Palm that can cater to large groups in-house, while also providing exceptional meeting and event facilities, sets us apart and has positioned us as a premier choice for corporate events. Our resort’s extensive events spaces and conference facilities are designed to offer natural daylight, stunning views and a range of diverse meeting spaces. This ensures that every event, whether a corporate gathering or product presentation, is complemented by the inviting ambience our venue provides. The Majlis, with its glass front and proximity to the water, has become a preferred choice for corporate gatherings, product presentations, contract signings and various other events. Additionally, our strategic location on the Palm trunk not only provides ease of access, but also delivers a sense of tranquillity “far from the noise.” Despite our serene resort ambience, we are conveniently close to the action, just three minutes away from Sheikh Zayed Road, providing the best of both worlds for our guests. Are there any current challenges that the hospitality sector overall is facing in Dubai? For us, finding the right talent can be challenging – and we take the stance that personality far outweighs skill sets. We believe in the philosophy that if the right attitude is present, skills can be developed through training. Our emphasis is on building a team of individuals who are not only proficient in their roles, but also embody the values of warmth and hospitality that define our brand. To overcome the challenge of talent acquisition, we take a proactive approach by personally visiting countries on recruitment drives. This allows us to connect with potential candidates directly, ensuring that we attract individuals who share our vision and values. Furthermore, in a city with a thriving hospitality sector like Dubai, the imbalance between supply and demand for skilled personnel poses a challenge. Recognising this, we strive to make our resort an attractive destination for talent. We aim to distinguish ourselves by fostering a positive work environment. We do this by building and

constantly evolving our work culture to adapt to the many nationalites that work at the property, outlining clear career progression paths and offering opportunities for employees to upskill themselves and work across functions thereby allowing them to truly thrive within the hospitality space. Also, with consumers continuing to remain price sensitive, especially in a market with an increasing number

of high-end dining venues, we are strategically focusing on providing a product that not only inspires loyalty among existing customers, but more importantly is able to appeal to first-time visitors who then set out a ripple effect as our brand ambassadors. Our approach involves designing carefully curated

experiences, maintaining exceptional quality and ensuring that our pricing aligns with the value we provide. This enables us to appeal to a wider audience and encourage repeat business. What are some of the winter-specific activations that will be organised at the resort? Capitalising on Dubai’s stunning winter weather, we have planned exciting winter-specific activations. ‘Al Fresco Dining and More’ will take advantage of the pleasant weather. We’ll be offering al fresco dining options across our F&B venues, allowing guests to savour our culinary delights while enjoying the beautiful outdoor ambience. ‘Spa-cation’ will introduce special spa-cation packages, providing guests with an opportunity to relax and rejuvenate amidst the tranquil surroundings utilising the indoor and outdoor facilities of our resort. ‘Bal Harbour Beach Day-cation’ will see us introducing a perfect blend of beachside relaxation alongside a host of recreational activities. What are the plans and forecasts for the property in 2024? In 2024, our focus revolves around the concept of “Team ONE,” emphasising unity, collaboration and a shared commitment to excellence. This will be achieved via our ongoing efforts to refine our operational models to maximise guest satisfaction. We are dedicated to ensuring that every aspect of our resort functions seamlessly. This commitment directly translates into elevated guest satisfaction. As for our net profit to ownership, our financial goals for 2024 include delivering a net profit that maximises value for our ownership. Through efficient management and strategic initiatives, we aim to contribute to the overall success and profitability of the property. Also, with regards to our employee engagement, we will redefine what it means to empower and develop our associates to ensure talent retention as we fully recognise that our team is and will continue to be our greatest asset. We will foster professional development opportunities and implement strategies to retain top talent. This focus on our team’s growth and satisfaction is integral to our overall success in 2024 and beyond.

DECEMBER 2023

A TRIP DOWN

MEMORY LANE The Lake District could be one of the best places to switch off from the hustle and bustle of the city life

WORDS JUSTIN HARPER

D E S T I N AT I O N

haven’t visited the Lake District (nestled in the northwest corner of England) for many years. In fact, the last time was as a young boy on a family summer holiday. I still have fond memories of narrow country lanes, rolling green landscapes and beautiful lake views. So, when my own family sat down to plan a holiday to escape the city life, I thought I’d introduce them to the good old Lake District, one of the UK’s best-loved national parks. There are 15 national parks spread across the UK, which are huge areas of protected land set up to preserve natural beauty, wildlife and British heritage. The Lake District is one of the most famous (other well-known parks include the Peak District and Snowdonia) possibly due to its literary connections.

FREDDIE HARPER; VISITLAKEDISTRICT.COM

LITERARY HERITAGE

William Wordsworth, one of England’s greatest poets, lived in the area for many years and visitors can tour his former home, Dove Cottage, and the Wordsworth Museum to gather insights into the poet’s life and work. Then, there’s Beatrix Potter, the beloved author and illustrator who created characters like Peter Rabbit and Jemima Puddle-Duck. She also has a long association with the Lake District. Alongside its literary heritage, the Lake District offers much more to visitors. The UNESCO World Heritage Site gets its name from the fact that it has 16 lakes, with Windermere being the biggest. It’s also home to Scafell Pike, the highest peak in England. These natural features make it the perfect destination for outdoor lovers, hikers, climbers and watersports enthusiasts. But many tourists come here just to switch off, breathe the fresh air, enjoy the vast greenery, and take in the stunning scenery that the Lake District offers. With more focus nowadays on our mental health, being able to escape the office, work emails and social media is becoming even more important. And doing that in

Tourism plays a pivotal role in supporting the Cumbrian economy

the great outdoors has huge benefits, especially when it comes to recharging your batteries. It helps that mobile phone coverage is patchy in parts of the Lake District, making it even easier to go offline.

QUAINT VILLAGES

Along with its natural beauty, there are also some manmade attractions in the charming villages that dot the Lake District, with their quaint pubs,

restaurants and tea shops. These retreats are perfect after a hard day’s walking or hiking. There are also plenty of craft shops in this part of the world, making everything from honey to chocolate. Pottery and ceramics manufacturing are very popular here, so you will be spoilt for choice. Keswick, nestled amidst the stunning fells and Derwentwater’s shores, is a popular choice with a lively market square, cobbled streets and a rich cultural scene. Here you can glimpse local life, sample traditional Cumbrian delicacies, and maybe even watch a performance at the historic Theatre by the Lake. DECEMBER 2023

D E S T I N AT I O N

CLIMB A MOUNTAIN

Smart advice would be to bring hiking boots, as you will find yourself walking a fair bit, whether that’s through villages and towns, up hills or around the lakes. For the more adventurous, you could tackle Scafell Pike, a 978m summit which offers terrific views on a clear day. That’s what we decided to do, setting off after a hearty breakfast and back down for a late lunch. The great thing about Scafell Pike is that there are multiple routes to take, depending on your ability, fitness and the time available. We opted for a gentler, more forgiving path, with a couple of water crossings, that took about four hours. Take your time, bring snacks for when you reach the peak and wear waterproof apparel as it often rains in this part of the world. There’s a great sense of achievement in reaching the summit, even if it isn’t exactly Mount Everest. The going gets a little tough as you near the top, with slippery rocks and fog, but that’s

DECEMBER 2023

part of the challenge. And if you are feeling really adventurous, Scafell Pike is part of the Three Peaks Challenge which involves climbing the highest mountains in Scotland (Ben Nevis) and Wales (Mount Snowdon) – some do this as a part of a 24-hour challenge.

LOCAL ECONOMY

Once you get back down from the peak, there are plenty of food choices to treat and reward yourself for your walking and hiking pursuits. Local eateries and restaurants often source ingredients from nearby farms. Cumbria’s agricultural heritage means that visitors can enjoy farm-to-table experiences with dishes showcasing the region’s freshest produce. Tourism plays a pivotal role in supporting the Cumbrian economy, and the Lake District is at the heart of this industry. The region attracts millions of visitors each year, providing a vital source of income for local businesses and communities. Accommodation options range from

luxurious hotels with lake views to cosy bed-and-breakfasts run by friendly hosts, each contributing to the tourism sector’s growth.

VISITLAKEDISTRICT.COM; FREDDIE HARPER

TOURISM PUSH

An in-depth survey into visitor trends across Cumbria shows that foreign visitor numbers are still down compared to pre-pandemic levels, but things are picking up. Most people (66 per cent) chose to visit for the landscape or to be outdoors (65 per cent), as well as the area’s peace/beauty/relaxation. Forty per cent chose the area for its health and well-being benefits, or for walking, and because it is a familiar destination they visited before. Thirty-five per cent chose the destination for its remoteness and feeling of safety, and 29 per cent wanted to go on the water.

Managing director of Cumbria Tourism, Gill Haigh, says, “Open spaces and general health and well-being continue to be major draws. It’s fantastic to see an increase in new audiences, especially younger, more diverse visitors, as well as those with a health or disability issue – all visiting and benefitting from our wonderful county.” For me, switching off was my main draw, and I was keen to get out of London, my normal base when staying in the UK. The Lake District is roughly a six-hour journey from London, and you can feel yourself unwinding the further north you go. We decided not to go full-on outdoors and ditched camping (and even glamping) in favour of a hotel. We found a lovely country hotel called Irton Hall, which traces its history back to the 14th century. It is located

in the foothills of Lakeland’s western fells between Wasdale and Eskdale. While it may look big, it only has 15 bed-and-breakfast rooms, giving it a quiet and tranquil feel. It is also set within 19 acres of surrounding parklands, where ducks, chickens and even peacocks wander around. Once I was back in Dubai, I discovered by chance a new car rental company operating in the UK from Jaguar Land Rover. The Out is a new service that offers its upmarket SUVs for hire to explore the UK and create an “emotional longing for adventure” according to its marketing material. Images of a family at the beach catching some waves, a couple having a picnic in the countryside and a Land Rover roaming the hills got me all excited for next year’s annual trip back to the UK. DECEMBER 2023

WORDS VARUN GODINHO

Machines of time The sixth edition of Dubai Watch Week, founded by Ahmed Seddiqi & Sons, took place last month with over 60 participating brands – ten of whom were present there for the very first time. Here are six timepieces that were launched at the event that made a big impression on the global watch community

irard-Perregaux Neo Bridges Aston Martin Edition

Only two years after the Swiss watchmaker and the British auto manufacturer joined hands, the pair have unveiled the fifth timepiece to come out of that collaboration – this Neo Bridges Aston Martin Edition that works off the watchmaker’s Bridges collections and draws its inspiration from the carmaker’s DB12. Limited to 250 pieces, the 45mm watch has a case made from titanium and coated with black DLC. The dial, thanks to the automatic winding Calibre GP08400002164 whose baseplate also serves as the dial, has been engineered such that many of the components that would otherwise be tucked away into the back of the watch have now been brought to the front. The joint creative team of the two entities worked on this timepiece, and that collaboration is prominently displayed here with the micro-rotor at 10 showing the ‘Designed by Aston Martin’ words while the drum of the mainspring barrel at 2 o’clock is covered with the words: ‘Powered by Girard-Perreguax’. DECEMBER 2023

Chopard L.U.C Strike One

Ressence Type 1° DX3

A six-year partnership between Ressence and Ahmed Seddiqi and Sons resulted in two previous releases in 2019 and 2021. In 2019, the Type 1DXB Dubai Edition was an open-worked version of the Type 1 Squared, while the Type 1 Slim DX2 was introduced two years later to mark the UAE’s 50th founding anniversary and featured geometric patterns on the dial. Now, that collaboration has culminated with this TYPE 1° DX3 timepiece released at Dubai Watch Week. The pebbleshaped case is made from grade 5 titanium and frames a dial with an Arab geometric art pattern on it, that is further covered with SuperLumiNova and coated with rose gold too. That dial takes on a new twist when you consider that the main disc and the sub-dials denoting the hours, minutes, seconds and day of the week are constantly in motion.

At the 2019 edition of the Dubai Watch Week, Chopard memorably undertook the global launch of its Alpine Eagle collection. Its presence at the watch week therefore sparked much anticipation as to what it would bring to the table this year, and it didn’t disappoint. As part of the 25th anniversary of the L.U.C collection, it unveiled this L.U.C Strike One which is limited to 25 pieces. This timepiece is a chronometer-certified watch and features the Poinçon de Genève hallmark too. The 40mm case is made from white gold, and the dial is also made from gold – hand guillochéd with a honeycomb design. The slim opening on the dial between 12 o’clock and 1 o’clock reveals the hammer that strikes the brand’s patented monobloc sapphire delivering pure tones.

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HOROLOGY

Ulysse Nardin Freak One OPS

This 44mm case features a titanium case and carbonium bezel, the latter is UN’s carbon-based composite material. Its carbon fibre is reportedly sourced from aircraft wings and fuselages in order to reduce its environmental impact by 40 per cent compared to other carbon composites. Adding to the aesthetics of the watch is the absence of a crown which therefore gives it a balanced and symmetrical appearance (in case you were wondering, you can set the time by rotating the bezel). This is an automatic winding watch, although the watch can be manually wound too if the outer frame of the caseback is rotated. It comes with green and black khaki straps which comprise 30 per cent recycled rubber sourced from production waste. However, the highlight of this watch is the dial that showcases a truly freakish feat of avant-garde watchmaking – the entire escapement and balance assembly is mounted on the minute bridge, and it completes a rotation around the watch every 60 minutes. That minute bridge effectively serves as an orbital flying carrousel tourbillon too.

Vyntage Horology Monograph Inner Circle

Vyntage Horology is an all-new brand presented by the third generation of the Seddiqi family. It features two collections, Monograph and Purity, fitted with Swiss hand-finished movements. Both collections have Grand Feu enamel dial versions. The Monograph Inner Circle (pictured here) is a 40mm timepiece with hand-applied Breguet numerals. The dial colour is inspired by the sky at midnight. The Purity Inner Circle watch is slightly smaller at 39mm and has its crown placed at 4 o’clock. The white enamel dial on that timepiece also has hand-applied Breguet numerals. While both those pieces have now sold out, the good news is that coming soon are a Monograph edition with Arabic numerals and a Purity model with Roman numerals.

DECEMBER 2023

Hublot Classic Fusion Black Magic Diamonds Dubai Watch Week

Wissam Shawkat, whose roots trace back to Basra, is a well-known calligraphy artist within the region. Now, he’s teamed up with Hublot to showcase this Classic Fusion Black Magic Diamonds Dubai Watch Week whose black aluminum bezel is set with 36 black brilliantcut diamonds. The dial features a colourful display of calligraphy which reads “Al Zaman” and “Al Waqt” – both words mean time in Arabic. The watch is powered by the brand’s HUB1110 automatic-winding movement and has a 42-hour power reserve. This timepiece is a shining example of local Arabic culture fusing seamlessly with Swiss watchmaking. For those who don’t necessarily want diamonds on their wrist, there’s also a 42mm version called the Classic Fusion Black Magic Dubai Watch Week.

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LIFESTYLE

COMPILED CAMILLE MACAWILI

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DECEMBER 2023

DATE: DECEMBER 7, 2023

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the

eport Tried, Tested, Tasted.

TR IED AND TE S TED HOTEL S

Ember Locke, Kensington, London

TR IED AND TE S TED R E STAUR ANT

Hotel Saint, London

Pullman Paris Montparnasse 62

Jaleo by José Andrés, Dubai

SMAR T TR AVELLER

Our guide to... New hotel brands

TRIED & TESTED HOTEL

Ember Locke, Kensington, London

W H E R E I S I T ? It’s located on Cromwell Road (the A4), around a 10-minute walk north of Earl’s Court Station, with links to Heathrow via the Piccadilly Line.

W H A T ’ S I T L I K E ? Guests enter through heavy arched doorways and are immediately transported to somewhere else entirely. Each Locke property has its own design inspiration, and in this case it’s the nearby (and now closed to the public) Kensington Roof Gardens, and 1960s/70s fashion label Biba, resulting in an “Art Deco design style combined with 21st century retro futurism”. There are wonderfully calming, plant-filled public areas, featuring reds, terracotta and emerald greens that felt almost Moroccan. I had the immediate urge to sit down and take in the surroundings. Upon entering there is a small coffee shop, and to the right a lounge and EVE restaurant and bar with a stage for live events. Back in the main lobby there is a bar and co-working space, and doors open out onto a paved and grassed garden. Conversions can always be tricky to get

DECEMBER 2023

right, but Locke has done an incredible job to create an oasis of calm on the doorstep of one of London’s main thoroughfares.

R O O M S Locke is predominantly aimed at longer stay guests, so most apartments offer either half or full kitchens. There are however a handful of traditional hotel rooms, and quirky options including a duplex suite. I was staying in a Locke Studio on the first floor, overlooking Cromwell Road. There was some traffic noise, but this was mitigated by double glazing and heavy curtains.

Locke has created an oasis of calm on the doorstep of one of London’s thoroughfares The Art Deco design features deep reds in the curtains, dark wood flooring, a green kitchen, and warming yellow furnishings. The bedroom can be separated from the kitchen/sitting area by a heavy curtain but I found this made the bedroom feel cramped. The kitchen has Smeg appliances such as a toaster, kettle, microwave, dishwasher, fridge and washing machine (rooms with half kitchen do not include the last of these, but there is a free, communal laundry room), and plenty of utensils. My apartment also featured a corner banquette seating area, marble dining/work table and a dining chair. Bedroom facilities include an open hanging space, a safe and hairdryer, plus a full-length mirror that swivelled round to reveal an iron board hanging on the back. With converted properties there are always compromises, and here it’s the relative lack of power points (and no USB ports). Bathrooms have also been largely carried over, which means a shower over a shallow bathtub, though upgraded touches include Kinsey Apothecary amenities. Overall however I thought the apartment was well designed for an extended stay.

F O O D A N D D R I N K All of the property’s F&B concepts are run by a third party under the EVE branding. EVE restaurant offers Mediterranean dishes such as chicken skewers, turmeric yoghurt and chilli (£15). The hotel does not offer bed and breakfast packages – I can partly see the thinking behind this as the majority of apartments have kitchens, but they are missing a trick by not offering it as an add-on option. Nonetheless guests can have a light breakfast at the lobby café (7am-4pm) on a pay-as-you-go basis. I had an excellent flat white and enormous pistachio croissant to start my day. Finally the hotel’s bar is open from 4pm to 11pm. I wasn’t able to make much use of all the options above, but I intend to return next time I’m in London as it really is a wonderful space. M E E T I N G S The ground floor Rainbow

Room accommodates up to 20 people, with arched windows overlooking the garden.

L E I S U R E The basement has a gym. V E R D I C T Locke has done a great job of transforming this property into a calming, stylish refuge. Worth a visit if you’re in the area, and apartment facilities make this an excellent extended stay option. Mark Caswell BEST FOR Those looking for modern extended stay facilities

DON’T MISS The wonderful ground floor public areas

PRICE Internet rates for a flexible midweek stay in December start from £325 per night (for stays of less than seven nights) for a City Studio

CONTACT 202-220 Cromwell Road, Kensington, London SW5 0SW; lockeliving.com

KENSINGTON LEVERNE

B A C K G R O U N D Serviced apartment provider edyn launched its design-led Locke Hotels brand in 2016, and has since grown to six London hotels, as well as locations in Cambridge, Dublin, Edinburgh, Manchester, Berlin, Munich and Zurich. Edyn acquired the former NH Kensington hotel in September 2022, converting it into the 121-apartment Ember Locke in July 2023.

TRIED & TESTED HOTEL

BEST FOR

Hotel Saint, London

Work with a leisure add-on

DON’T MISS Pre-dinner drinks at Jin Bo Law Sky Bar

PRICE Internet rates for a midweek stay in December start from £416 per night for the Botolph Junior suite

CONTACT 9 Aldgate High Street, London EC3N 1AH; +44 20 3805 1000; preferredhotels.com

B A C K G R O U N D Formerly Dorsett City London, this property underwent a complete rebrand and relaunched earlier this year as Hotel Saint – a 14-floor independent hotel inspired by the site’s ancient 2,000-yearold Roman history. It is one of the newest additions to the Preferred Hotels and Resorts portfolio and offers 267 rooms and suites, many with stunning city views. W H E R E I S I T ? It’s located on Aldgate High Street, in the heart of the City of London. It is also the location of one of the seven ancient entrances into the city, once known as ‘Aeldgate’ (old gate) and part of the great wall encircling the Roman fort settlement of Londinium 2,000 years ago. Well connected, Aldgate underground station (Metropolitan, District and Circle lines) is literally next door, while transport hub Liverpool Street is less than 10 minutes on foot, offering a direct connection to London Heathrow via the new Elizabeth Line. W H A T ’ S I T L I K E ? Modern, upmarket and boutique, the hotel is enhanced by its location and presence of nearby landmarks including the 1744-built church, St Botolph’s Aldgate, and, in a complete juxtaposition, The Gherkin, a modern architectural triumph. The atmosphere is upbeat, the décor understated and contemporary, but with a classic twist, and the staff are friendly. Relatively small, but with everything you need for a comfortable and convenient stay. It’s intimate, welcoming, and laid-back.

R O O M S I stayed in a Botolph Junior suite, directly overlooking the landmark church and with a spectacular view of the skyline through the floor-to-ceiling windows. Stylish and decorated in neutral classic tones with dark-wood furniture, the suite has a separate lounge area kitted

out with a sofa and side table, a TV, work desk, espresso machine, and not only complimentary water, tea and coffee, but a free mini bar and snacks too. The bedroom featured a super-comfortable bed with crisp white linen. The en-suite marble bathroom had a giant walk-in shower too.

F O O D A N D D R I N K The highlight is the Jin Bo Law Sky Bar on the top floor with jaw-dropping city views and an inventive mixologist. Adjacent to the lobby, the VQ restaurant is open 24x7. Plans are afoot to revamp this venue in line with the Hotel Saint vibe and with that in mind, a food and beverage experience was arranged for me. In the evening, I dined on an array of tasty seasonal small plates at Crispin, a modern European “low intervention” restaurant and wine bar in nearby Spitalfields. For breakfast, the hotel ordered coffee, pastries and smoothie bowls from Black Sheep, a fast-growing chain of coffee shops taking London by storm.

It’s intimate, welcoming, and laid-back M E E T I N G S Four stylish meeting rooms

offer multimedia technology and flexible configurations. For meetings in London’s Square Mile, this is the perfect spot, while the West End is a 15-minute drive away.

L E I S U R E There’s a 24-hour gym featuring

cardio and resistance equipment, water and towels, with Aldgate High Street views thrown in. Exploring the local area is a must. Whether you are a foodie, history buff, shopper or just like to become immersed in the best of British culture, this is the spot. Within walking distance are Spitalfields Market, Borough Market, the Tower of London, St Paul’s Cathedral, trendy Shoreditch, and London’s highest garden, the Sky Garden. Walking tours are popular in this area too, particularly those that chart the footsteps of serial killer, Jack the Ripper.

V E R D I C T Speaking as a Londoner, Hotel Saint embodies all that is great about this part of the city – its unbeatable history, eclectic culture, great food, stunning architecture and an atmosphere like no other. It’s also convenient and an easy place to stay. There is no fuss, but you are well looked after and feel at home. Gemma Greenwood DECEMBER 2023

TRIED & TESTED HOTEL

Pullman Paris Montparnasse B A C K G R O U N D This property first operated under Marriott’s Le Méridien brand in the 1970s, before being taken over by Accor as a Pullman hotel. The hotel underwent a four-year renovation by CUT Architectures, reopening in 2021. The Pullman brand was acquired by Accor in 1991, but the group has struggled with the brand identity. Accor is now reimagining it to be the global business hotel brand of choice for the post-Covid workforce, catering to multi-hyphenates (people with multiple different jobs) and digital nomads. MICE and sustainability will also play big roles. See more at businesstraveller.com There are more than 140 Pullman properties in 39 countries, including four in Paris, with 50 openings planned by 2028. 62

W H E R E I S I T ? It’s located in the 14th

arrondissement, close to Montparnasse Train Station, served by the TGV and Transilien Line N, and Montparnasse-Bienvenüe metro station for the RER B and lines 4 and 6. The property is part of the new Les Ateliers Gaîté complex, which includes a shopping centre, food hall, offices, and co-working space Wojo, also an Accor brand.

W H A T ’ S I T L I K E ? The 32-storey white

skyscraper designed by Pierre Dufau in 1972 is more attractive than the infamous Tour de Montparnasse nearby. It feels more like a multi-use complex than a hotel, with an open-plan lobby on the mezzanine-style first floor featuring a

DECEMBER 2023

concentric design with F&B outlets, seating areas and an informal reception space with standing desks for check-in (3pm) and check-out (noon). Neon features, 3D printed sculptures and digital artworks lend a futuristic feel to the space, while plenty of foliage adds a soothing touch. It’s a Green Globe-certified hotel, with eco initiatives including a bio waste tank that enables the hotel to recycle 95 per cent of its organic waste into bio gas, while unsold food is donated to local organisations.

R O O M S The 957 rooms are located on the eighth to 32nd floors, and start from 22 sqm. Higher rooms are recommended for impressive views of the city, though from my Deluxe room on the 30th floor I could hear the DJ from the rooftop bar. The contemporary design features a yellow-ochre colour scheme, terrazzo and walnut veneer details, and orb lights that nod to the city’s Jazz Age. Mirrored walls separate the luxe bathroom, which gives the impression of more space.

Neon, 3D printed sculptures and digital artworks all lend a futuristic feel The space is well-designed for business travellers, featuring a spacious desk with USB and plug sockets, high-speed wifi and a tablet with hotel information and the option to WhatsApp the team. Further amenities include a Chromecastequipped TV, a safe, a kettle with Betjeman & Barton tea, a coffee machine, complimentary minibar with glass water bottles and some soft drinks, plus a bathroom with a rain shower (some rooms include bathtubs), large C.O. Bigelow toiletries, a bathrobe and slippers.

F O O D A N D D R I N K European debuts of two restaurant brands can be found on the first floor: Umami Burger and Fi’lia. Both have a fun, informal feel, with flashy neon artwork and open kitchens. Umami Burger offers American and Korean-inspired burgers and plant-based options, while Fi’lia offers Italian cuisine. Umami Burger is great for group visits with capacity for 280 diners. A generous breakfast buffet is served from 6.30-10.30am (7am-11am weekends), and costs €32 per person.

There’s also a grab-and-go counter by coffee brand Coutume, and rooftop Skybar Paris on the 32nd floor – which is the highest openair rooftop bar in the city.

M E E T I N G S Part of the brand revamp is

moving away from the “work hard, play hard” tagline towards “softer productivity”, with areas called Meet & Play. The hotel has three floors with a whopping 55 meeting rooms, plus a versatile 742 sqm ballroom and an 800 sqm terrace. The hotel has also partnered with Montréal-based event company C2 to create a 1,500 sqm flexible and immersive event floor next door.

L E I S U R E The fifth floor has a 200 sqm 24/7 fitness centre, run by Les Mills.

V E R D I C T A great hotel for both large groups and individual business travellers, featuring vibrant F&B spaces, biophilic design and spacious rooms with impressive city views. Hannah Brandler BEST FOR

Energising meeting and events spaces

DON’T MISS A drink at the rooftop’s Skybar Paris, overlooking the Eiffel Tower

PRICE Internet rates for a flexible midweek stay in December start from £241 for a Deluxe room

CONTACT 19 Rue du Commandant René Mouchotte, Paris 75014; +33 1 44 36 44 36; pullmanparismontparnasse.com

T R I E D & T E S T E D R E S TAU R A N T

Jaleo by José Andrés, Dubai B A C K G R O U N D The Jaleo brand from Spanish chef José Andrés dates back three decades to its first opening in downtown Washington DC in 1993. That brand has gone on to receive Michelin Stars and has expanded with openings in several locations including Las Vegas, Chicago and at Atlantis The Royal which opened earlier this year in Dubai. T H E V E N U E As you enter Atlantis The Royal and take in the impressive Droplets structure that greets you in the lobby, turn right and head past the corridor which is similar to a high-end shopping boulevard. Take the elevator a level down and look for the bright red entrance to Jaleo by José Andrés. The narrow entrance soon gives way to a vast space comprising an indoor and outdoor seating area. The outdoor terrace, with a bar at its centre, allows guests to dine alongside 100-year-old olive trees. Indoors, the space is smartly designed by Capella Garcia and has various seating options ranging from communal style to more intimate spaces with private booths where you don’t look out over onto the neighbouring table. The space is dominated by a live cooking wood-fired station where the chefs prepare the paella in front of the guests – and they readily invite those passing by to help them stir in the ingredients.

HOURS Daily 6pm–11pm

FOOD AND D R I N K The menu

is extensive, and unless you are LOCATION deeply familiar with Atlantis The Royal, Spanish cuisine, it Crescent Road, The might be a lot to take Palm Jumeirah, Dubai in. The best option then is to go with CONTACT the Jose Way Chef’s +9714 426 2800; Tasting Menu which atlantis.com will give you the best of the menu through a selection of 13 items. We started with Conos which comprised salmon tartare in cones, topped with trout roe, and the Pan de cristal con tomate which was crispy bread covered with farm-fresh tomatoes and herbs. Next, flavour-packed slivers of cured beef sirloin were presented over potato chips, and it was accompanied by a decadent BB Peter Oysters filled with a pickle sauce. A gazpacho – chilled Spanish

A meal here is a happy intersection of culture, food, place and personality

soup – as well as lettuce filled with goat cheese and almonds, and roasted sweet onions served with a strong blue cheese and pinenuts were then brought to the table. Chicken fritters were served next along with another extravagant sandwich with porcini, Manchego cheese, truffle and foie gras. Just as we thought we were hitting the limits of what we could eat that evening, it was time for the main course. That main course included two dishes – a paella with toasted pasta and shrimp as well as a plate of perfectly done grilled tenderloin. The Flan de Mama Marisa is a classic Spanish custard, and it was accompanied with a Basque cheesecake with Spanish honey that served as a great ending to round off our meal. The elaborate tasting menu is certainly worth a try and there isn’t a single preparation on it that wasn’t up to the mark.

S E R V I C E Every time a paella is delivered

to a table at the restaurant, at least two members of the staff accompany the dish, ring a bell and loudly declare in unison – “Paella”. Dining here is a celebration and the way the staff interact with customers and present themselves reflects that joyous spirit of Spanish dining where sitting down to a meal in itself is reason enough to celebrate. The staff were well versed with the ingredients of each dish and were able to identify specific items on our plates without having to go back to the chef.

V E R D I C T A meal here is a happy intersection of culture, food, place and personality. José Andrés has brought to Atlantis The Royal a world-class dining venue that reflects the decades it takes to create a culinary brand that endures. Varun Godinho DECEMBER 2023

SMAR T TR AVELLER

WORDS MARK CASWELL

Our guide to…

New hotel brands

JENNIFER MCCORMICK/GETTY IMAGES

extended stay brand” in the US and Canada. Currently going by the working title Project MidX Studios, Marriott says that the brand has been designed “for guests in search of affordable, flexible accommodations for an extended stay, typically Guests will receive a free hot 20 nights or more, who are seeking breakfast including “sandwiches, egg bowls, yogurt parfait, fruit, and to pay around US$80 per night”. Features will include suites with more”. Other features will include a in-room kitchens, as well as an 24/7 Garner Shop for coffee and snacks, as well as “guest-influenced on-site laundry and fitness centre. playlists, flexible lobby design and HILTON – PROJECT H3 pet-friendly touches such as Hilton announced its 20th brand welcome treats and loaner items”. and the group’s latest extended stay offering in May 2023, going by MARRIOTT – PROJECT MIDX the working title of Project H3. The STUDIOS lower-midscale concept will target In June 2023, Marriott announced travellers looking for apartment-style plans for an “affordable midscale

he last 12 months have been a busy time for new hotel brands, with major groups playing catch-up following Covid-19, adjusting to a new hospitality landscape and chasing growing markets such as the extended stay sector. Here we round up brands that have launched in the last year.

IHG – GARNER IHG Hotels and Resorts launched its latest conversion brand in August 2023, which is aimed at the midscale segment. The group has an ambitious target of 500 Garner properties in the US over the next ten years, and 1,000 over the next 20 years, with “a goal to expand globally”. The brand was initially ready to franchise in the US last month, with the first hotels to open by the end of this year. DECEMBER 2023

accommodation for 20 nights or more. Features will include apartmentstyle suites with fully-equipped kitchens, as well as “ample storage space, efficient closet design, and movable, multipurpose furniture enabling guests to seamlessly enjoy the space as both a place to work and rest”. Design elements will include “a modern farmhouse-inspired palette with light industrial touches”, while facilities will include a fitness centre, outdoor patio with barbecue grills and a communal fire pit. Each property will also feature The Hive lobby area, which will connect the front desk to a fitness centre, laundry facilities, and a simple retail market. HYATT – HYATT STUDIOS In April 2023, Hyatt unveiled its first upper midscale brand in the Americas, and the group’s latest extended-stay offering. Letters of interest have been signed for more than 100 Hyatt Studios in the Americas, with the first property set to open in Mobile, Alabama in late 2024, followed by a second hotel in Marysville, California in 2025. Few details have been released about the new brand at this stage, although Hyatt says that it will offer guest room kitchens with a convection microwave, as well as a grab-and-go-breakfast offering and 24-hour market. Hyatt says that the brand has been designed “to be flexible based on developer needs, accommodating both extendedstay and shorter length-of-stay leisure and business transient guests depending on the hotel’s market and guest base”. ACCOR – HANDWRITTEN COLLECTION Accor launched its latest collection brand in January 2023, comprising independent hotels in the midscale segment. The group describes the concept as “a global portfolio of

travellers looking for a practical, well-designed place to stay, for whom standard hotel offerings are not the answer”. Signature facilities include “a powerful shower, comfy bed, fast and reliable wifi, as well as a laundry station, smart home features, great coffee and breakfast”. There is also an app enabling guests to check in, control in-room amenities and charge in-hotel purchases. There are currently two Ying’nFlo hotels in Hong Kong, with a property also under development in Xiamen as part of a dualbranded project.

HILTON – SPARK BY HILTON Hilton unveiled a new brand aimed at the “premium economy” segment in January 2023. The group says that it has more than 100 deals in various stages of development across the US, with the first properties expected to open before the end of the year. Signature features at Spark by Hilton will include rooms with a multipurpose adjustable work station; open cupboard and fridge; complimentary breakfast including premium coffee, juice and a bagel bar; and a 24-hour retail shop. Hilton adds that all hotels joining the brand would be required to complete a full renovation across all guest-facing areas, to ensure a consistent, quality guest experience.

MARRIOTT – APARTMENTS BY MARRIOTT BONVOY Apartments by Marriott Bonvoy was launched in November 2022, and will be positioned in the upper-upscale and luxury segments, with apartments featuring a separate living room and bedroom, full kitchen, and in-unit washer and dryer. Properties will be distinguished from the group’s existing

extended stay concepts in that they will not provide traditional hotel services such as food and beverage, meeting spaces and retail areas. No locations have been confirmed for the brand at this stage, but the group says that it expects Apartments by Marriott Bonvoy to bring the serviced apartment concept to guests in the US and Canada. WYNDHAM – ECHO SUITES EXTENDED STAY BY WYNDHAM Initially going by the working title ‘Project Echo’, Wyndham officially launched its extended stay concept in November 2022. The new-build prototype for the brand calls for 120 rooms across single and two-queen studio suites, with facilities including a fitness centre and 24-hour guest laundry. The first Echo Suites properties

have broken ground in Plano (Texas), Sterling and Richmond (both Virginia), and Wyndham says it has 120 hotels under development, making it the group’s fastest-growing development pipeline brand. MELIA INTERNATIONAL – FALCON’S RESORTS BY MELIA In September 2022, Meliá Hotels International launched a new all-inclusive brand in partnership with global entertainment, company Falcon’s Beyond. Falcon’s Resorts by Meliá will be housed within the wider Falcon’s Beyond Destinations, which will be jointly developed by the two firms “in prime leisure markets across the globe”. The first property under the new partnership will see two existing Meliá hotels in Punta Cana, Dominican Republic, redeveloped as Falcon’s Resort by Melia All Suites Punta Cana. A multiphase project will transform the Paradisus Grand Cana and The Reserve at Paradisus Palma Real, which currently total 622 rooms between them.

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charming bespoke hotels that offer an intimate and stylish hospitality experience”. A total of 12 hotels were signed up at launch, either opening or converting to the brand throughout 2023, with further leads for 110 Handwritten properties totalling more than 11,500 rooms, and the aim of growing the brand to 250 hotels by 2030. It is envisaged that the majority of properties joining the brand will be conversions rather than new-builds, with Accor stating that the brand’s standards “are designed to be flexible, light, and easy to attain”.

LANGHAM – YING’NFLO In November 2022, Langham Hospitality Group unveiled Ying’nFlo, a new lifestyle brand aimed at Millennial and Gen Z travellers. According to the group the brand is designed as “a place which feels like a friend’s apartment, only better”, with “spaces for inquisitive, urban DECEMBER 2023

POSTCARD

Red Sea Global debuts Shebara hotel brand Saudi Arabia’s Red Sea Global (RSG) has introduced its own luxury hotel brand called Shebara. Located at RSG’s The Red Sea destination, Shebara is expected to welcome its first guests in summer 2024, and will be the first resort to be owned and operated by RSG at that destination. Shebara is located on Sheybarah Island which has a 30-40m reef drop-off close to the beach. The resort will have 73 keys, including overwater and beach villas. Developed by Killa Design, the southern approach features stainless steel villas, representing a string of pearls, with a reception building at the centre that overall represents a ‘pendant’ design. The property will include a family pool, two speciality restaurants, a spa and a fitness centre. As with the entire of The Red Sea destination, Shebara too will be powered by sunlight and have its own dedicated solar farm, which includes more than 11,000 photovoltaic panels. redseaglobal.com DECEMBER 2023