BTME - September 2020

MIDDLE EAST

SEPTEMBER 2020

24 HOURS IN JEDDAH

TERMINAL TRAITS

INDIAN HOTEL HOTSPOTS

PLUS

Top tips for a whistle-stop tour of Saudi Arabia's Red Sea city

How the pandemic is re-shaping the airport experience

Unmissable hospitality experiences revealed

Tried and Tested • Tanzania • Comfy carry-ons

BACK TO New world, new spaces

BUSINESS

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CONTENTS

SEPTEMBER 2020

R E G UL A R S 06

T HE R EP OR T

UPFRONT

TRIED & TESTED HOTELS

Airline and hotel news worldwide 14

60 The Beaumont, London

24 HOURS IN JEDDAH

Top tips for a quick trip to Saudi Arabia’s Red Sea city 28

61 Royal Livingstone Victoria Falls Zambia Hotel by Anantara

OPINION

62 The Foundry Hotel, Asheville, North Carolina

When the pandemic subsides, smarter and more sustainable air travel should be a priority

63 Wyndham Grand Rio Mar, Rio Grande, Puerto Rico 64 Hotel Savoy, Florence 65 AC Hotel, Panama City

F E AT UR E S 30

66

36

TERMINAL TRAITS

44

4 HOURS IN SEATTLE

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THE 5G FACTOR

Next-gen communications are coming to a hotel near you

EVENT HORIZONS

Hotels and venues are reimagining their spaces to help bring business communities back together Cover photo: courtesy of Radisson RED Dubai Silicon Oasis

SMART TRAVELLER

3

THE INDIAN COLLECTIVE

Enjoy the city’s urban buzz and don’t miss the Space Needle

18

Project runway: a glance at newage airport hotels

How the pandemic is re-shaping the airport experience The Business Traveller team handpicks its favourite hotels

ON TH E C OVER

50

GREEN DREAMS IN TANZANIA

Sustainable tourism, East African style 53

POSTCARD FROM THAIL AND

Discover fields of joy; Chiang Mai’s rice terraces in all of their splendour 54

14

COMF Y CARRY-ONS

As travel resumes, new luggage solutions come along for the ride

36

30

50 SEPTEMBER 2020

WELCOME

T

he Gulf has forged a reputation as a global tourism hub of distinction over the past decade, admired for its ambitious destination development strategies, world-class airlines and hotels, iconic architecture and more. The region has made no secret of its aspirations to be the best of the best, but until recently, was arguably judged solely on it headlinegrabbing aesthetics. However, during the COVID-19 pandemic, the Gulf has demonstrated there is much more to its tourism success than clever marketing, first-class cabins, glitzy suites, giant shopping malls and the world’s tallest tower.

Countries have proven adept at tackling the health crisis having implemented stringent health and safety measures, industry leading innovations and strategies that have re-booted their tourism sectors despite the unprecedented challenges.

Stand out examples include the UAE, which opened its borders to international travellers in July and where emirates including Abu Dhabi, Dubai, Sharjah and Ras Al Khaimah have not only rolled out their own tourism sector health and safety programmes, but have been awarded the ‘Safe Travels’ stamp from the World Travel & Tourism Council (WTTC) - the first global safety and hygiene certification for the travel and tourism industry, specifically designed to combat COVID-19 and similar outbreaks.

Ras Al Khaimah was the first emirate to achieve the council’s stamp and notably, the first city globally to be certified as a ‘safe destination’ by international certification body Bureau Veritas.

The emirate also took the lead in testing all tourism and hospitality staff for COVID-19, closely followed by Abu Dhabi and from August 1, every air passenger entering or transiting the UAE must have a PCR test, demonstrating to the world the country’s commitment to monitoring and controlling the spread of the virus.

We should not forget the airlines either, with Emirates the first carrier globally to conduct rapid pre-flight COVID-19 tests and the first to cover passenger COVID-19 medical and quarantine expenses. Meanwhile, Etihad has teamed up with Mediclinic to ensure customers can easily access testing prior to departure, with a home test service included in its offering.

At its hub, Abu Dhabi International, the airline is also testing contactless health screening kiosks that can monitor a passenger’s temperature, heart rate and respiratory rate to help identify those that might have early COVID-19 symptoms.

There are many more examples of measures that have set global standards and as a country that has been proactive and forward thinking throughout the pandemic, the UAE is gaining traveller confidence and trust, which in today’s world is the ultimate destination goal.

Gemma Greenwood, Editor

THIS ISSUE’S PICKS

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Business Traveller Middle East is jointly published

by Motivate Media Group and Panacea Media Ltd M OT I VAT E M E D I A GRO UP

Editor-in-Chief Obaid Humaid Al Tayer Managing Partner and Group Editor Ian Fairservice Editor Gemma Greenwood Art Director Ángel Monroy Editorial Co-ordinator Londresa Flores Contributors Tom Otley, Dan Booth, Lark Gould, Michael Alpiner, Ravi Lalwani, Dylan Rogers, Ramsey Qubein, Akanksha Maker, Nisha Shroff, Sanchita Nambiar, Seher Asaf General Manager – Production S Sunil Kumar Assistant Production Manager Binu Purandaran Production Supervisor Venita Pinto Chief Commercial Officer Anthony Milne Group Sales Manager Dane Hills PAN ACE A M E D I A LT D

Managing Director Julian Gregory Associate Publisher Middle East Rania Apthorpe Global Editor-in-Chief Tom Otley

24 HOURS IN JEDDAH A round-up of must visits during your next trip to Saudi Arabia’s Red Sea city (Page 14)

MEETINGS REIMAGINED How hotels and venues are adapating to the pandemic (Page 18)

TERMINAL TRANSFORMATIONS Airports are pioneering new health and safety measures (Page 30)

HEAD OFFICE: Media One Tower, Dubai Media City, PO Box 2331, Dubai, UAE. Tel: +971 4 427 3000, Fax: +971 4 428 2270, E-mail: btme@motivate.ae DUBAI MEDIA CITY: Office 508, 5th Floor, Building 8, Dubai, UAE. Tel: +971 4 390 3550, Fax: +971 4 390 4845 ABU DHABI: PO Box 43072, UAE. Tel: +971 2 677 2005, Fax: +971 2 677 0124, E-mail: motivate-adh@motivate.ae LONDON: Acre House, 11/15 William Road, London NW1 3ER, UK. E-mail: motivateuk@motivate.ae Panacea Media Ltd 41-43 Maddox Street, London, W1S 2PD Tel +44 (0)20 7821 2700 businesstraveller.com Panacea Publishing Asia Ltd #2408 24/F Dominion Centre, 43-59 Queen’s Road East, Wanchai, Hong Kong, Tel: +852 2594 9300, Fax: +852 25196846 SUBSCRIPTIONS: email subscriptions@motivate.ae; tel +971 4 427 3542

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SEPTEMBER 2020

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UPFRONT

VFS Global launches PCR and antibody testing in UAE VFS GLOBAL

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has launched a COVID-19 PCR and antibody testing service in the UAE to ensure anyone travelling overseas can meet the health requirements of the destinations they are visiting.

With some countries already making a negative COVID-19 test result a mandatory requirement on arrival, the visa outsourcing and technology services specialist is offering a pre-departure testing service in partnership with UAE Ministry of Health-approved and -certified testing laboratories.

Anyone in the UAE can access the service, which can be booked online or via a dedicated call centre, with tests conducted by trained medical professionals and results sent from the laboratory to the registered email address of the individual within 24 hours, ensuring confidentiality.

Customers can have their test sample collected at the partnered certified laboratory in Ajman, Dubai or Sharjah, or at a location of choice within the UAE using the ‘At Your Doorstep’ service.

An exclusive fast-track service and a dedicated help desk is provided for VFS Global customers to reduce the waiting time.

The COVID-19 Diagnostic PCR and antibody testing service is not limited to travellers. It can be accessed by anyone presenting COVID-19 symptoms or by those who are asymptomatic but would like to get tested.

VFS Global is now looking to roll out the service in countries including Saudi Arabia, China, Egypt and India.

SEPTEMBER 2020

LIVE EVENTS MAKE DUBAI COMEBACK THE GOVERNMENT OF DUBAI has released a directive allowing live indoor and outdoor meetings and events to resume in the city.

Concerts, conferences, exhibitions, seminars, training sessions, banquets, product launches, weddings and more are now permitted to take place, but venues must implement strict health and safety measures, including sanitisation, thermal screening and capacity limits.

At seated events participants must adhere to a minimum of two metres social distancing, with two seats to be kept vacant between each group or between solo guests, including in VIP areas. Standing events have the same guidelines, but there must be markings on the floor to show individual and group spaces.

Online ticket purchases are strongly advised but if event-goers need to visit the box office, floor markers must be in place to ensure social distancing in the queue Venues must also organise a staggered entry for ticket holders while post-event, guests should exit row-by-row via marked walkways.

Guests and staff are required to wear masks at all times and performers are permitted to

remove their mask provided they remain at least four metres away from the audience.

Physical interaction between performers and participants is strictly prohibited.

In addition, all venues must be sanitised every 30 minutes for events of more than 25 people and every hour for events of under 25 people, as well as at the end of each day and at the end of the event.

Pre-packaged food with disposable cutlery is allowed, while buffets must adhere to social distancing measures, including in queues, and self-service is not permitted.

See page 18 for a MICE industry update.

SHARJAH POISED FOR TOURISM PROJECT BOOM

SHARJAH INVESTMENT AND DEVELOPMENT AUTHORITY (SHUROOQ) is set to unveil four significant tourism and hospitality projects, its Executive Chairman, His Excellency Marwan bin Jassim Al Sarkal, has revealed. The large-scale developments will include a 66-key hotel on Khorfakkan Beach featuring Sharjah’s first waterpark; a hotel and retail precinct next to Kalba Waterfront; a 60-room retreat in the new Seih Al Bardi Kabeer safari park, Al Dhaid, home to more than 50,000 African animal species; and The Moon Retreat in Mleiha, a boutique property with a focus on archaeology and eco-tourism.

UPFRONT

Waldorf Astoria Dubai offers guests in-room COVID-19 testing

EMIRATES FIRST AIRLINE WORLDWIDE TO COVER PASSENGER COVID-19 EXPENSES EMIRATES HAS BECOME the first airline

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to cover its passengers’ COVID-19 costs. The airline will pay medical expenses of up to EUR 150,000 (US$173,000) and quarantine costs of EUR 100 ($114) per day for 14 days should guests be diagnosed with COVID-19 during their travels, while they are away from home.

“Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection. We are now taking it to the next level by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel. It is an investment on our part, but we are

putting our customers first,” said HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group Chairman and Chief Executive.

The cover, offered to all Emirates passengers free of charge, regardless of class of travel or destination, is valid until October 31, (with the first flight to be completed on or before this date). It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Customers do not need to register or complete any documentation before they travel.

Air Arabia Abu Dhabi adds Etihad offers premium Kabul and Dhaka guests snood-style mask AIR ARABIA ABU DHABI

has launched two new destinations – Kabul in Afghanistan and Dhaka in Bangladesh.

Direct flights from Abu Dhabi International Airport to both cities will operate until October 30.

It follows the launch of the airline’s inaugural service to Alexandria in Egypt on July 14 followed the next day ( July 15) with a direct service to the Nile city of Sohag.

Air Arabia Abu Dhabi was formed following an agreement between UAE airlines Etihad Airways and Air Arabia to establish the capital’s first low-cost carrier.

SEPTEMBER 2020

ETIHAD AIRWAYS has

introduced protective wear for its First and Business guests as part of its new health and hygiene programme, Etihad Wellness.

Premium passengers now receive a reusable snood-style facemask for use throughout their journey and beyond. The snood has been treated with MicrobeBARRIER™ fabric treatment, a broad spectrum antimicrobial treatment, laboratory tested and proven to reduce the presence of germs in fabrics. With this long-lasting protective layer, the snoods are washable and reusable, making them environmentally friendly.

WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE (DIFC) has teamed up

with the city’s Burjeel Hospital to offer guests in-room COVID-19 testing. In a move that signals what luxury travellers now value most from their hotel stay – good health – guests can request a test from their ‘Personal Concierge’.

Trained medical professionals from Burjeel Hospital conduct the test (priced AED 250) in the guest’s hotel room at a pre-arranged time, with results available in less than 24 hours.

As easy to order as in-room dining, the service is ideal for guests preparing to travel overseas or for those seeking peace of mind over virus health concerns.

Waldorf Astoria DIFC has also implemented Hilton’s CleanStay programme, with a roster of health and safety measures including room seals to reassure guests that no one has accessed their room since it was cleaned and sanitised.

Developed in collaboration with RB, maker of disinfectant brands Lysol and Dettol, the CleanStay programme also includes extra disinfection of high-touch areas in guest rooms; enhanced cleaning of public areas and other facilities, from meeting rooms to fitness centres; and contactless check-in and check-out with Digital Key available at more than 4,700 properties globally.

UPFRONT

ABU DHABI MANDATES TOURISM STAFF COVID TESTS

NEW ‘DUBAI ASSURED’ PROGRAMME ROLLED OUT ACROSS TOURISM SECTOR

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DUBAI HAS LAUNCHED a compliance programme to certify and recognise hotels and retail establishments, F&B outlets and attractions that have implemented all public health protocols for the prevention and management of COVID-19. The initiative is part of efforts to showcase Dubai as “one of the world’s safest destinations” as it continues to receive tourists following the city’s reopening to international visitors in July.

The verification and validation process has been established in collaboration with the Department of Tourism and Commerce Marketing (Dubai Tourism), Department of Economic Development (Dubai Economy) and Dubai Municipality, with the ‘DUBAI ASSURED’ stamp issued to tourism-related organisations that have complied with health and safety guidelines issued in accordance with the preventive protocols outlined by Dubai’s Supreme Committee of Crisis and Disaster Management. The stamp is valid for 15 days and can be renewed every two weeks upon further inspection. More than 1,000 establishments have already received the ‘DUBAI ASSURED’ stamp.

“With health and safety foremost on the minds of travellers when selecting their destination, the ‘DUBAI ASSURED’ seal is a simple yet critical mechanism to ensure tourists enjoy a smooth and safe experience at every stage of their journey, from arrival at our airports to their departure from Dubai,” said His Excellency Helal Saeed Almarri, Director General, Dubai Tourism.

“The Safe Travels stamp Dubai received recently from the World Travel & Tourism Council further validates the city’s efforts to implement stringent hygiene and safety protocols and align itself with international health and safety standards and best practices.”

UAE TRAVEL UPDATE Passengers travelling to the UAE can now take their pre-fight COVID-19 test at any reputable overseas clinic.

Federal crisis authority Ncema has said any facility approved by the government of the country of departure can conduct the tests. All residents, tourists and citizens must be tested within 96 hours of travelling to the UAE and present their negative report to airline check-in desk staff. Previously, travellers were required to take a test at UAErecognised clinics affiliated with Gulf testing lab Pure Health.

SEPTEMBER 2020

REGULAR COVID-19 TESTING for all tourism and hospitality sector staff in Abu Dhabi has been made mandatory by the government.

It’s part of the emirate’s Go Safe Certification Programme, spearheaded by the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi), which aims to elevate and standardise hygiene and cleanliness levels across the UAE capital’s hotels, tourism attractions and retail establishments “The regular testing of staff provides another layer of safety for the community, helping to uplift the confidence of consumers and further activate the tourism sector in the capital,” said HE Ali Hassan Al Shaiba, Executive Director of Tourism and Marketing at DCT Abu Dhabi.

As Business Traveller went to press, Abu Dhabi was well on track to achieving total Go Safe certification by the end of August, with 146 venues already achieving this status by the end of July. All Go Safe-certified establishments are assessed against 313 checkpoints.

SHARJAH LAUNCHES TOURISM SAFETY STAMP

SHARJAH HAS LAUNCHED the ‘Sharjah Safe for Tourism’ stamp, a mark of assurance given to all establishments that adhere to the public health protocols and guidelines aimed at preventing the spread of COVID-19.

The stamp, overseen by the Sharjah Commerce and Tourism Development Authority (SCTDA), follows the measures set out by the World Travel and Tourism Council’s (WTTC) ‘Safe Travels’ stamp, the world’s first global safety and hygiene stamp for travel and tourism. SCTDA, in collaboration with Sharjah Health Authority (SHA), has started inspecting establishments emirate-wide to ensure compliance.

If follows Sharjah’s gradual easing of restrictions to reopen public and private facilities in the tourism sector such as hotels, restaurants, shops, malls and leisure and recreation destinations including beaches, swimming pools and golf courses, among others.

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UPFRONT

RADISSON TO OPEN SECOND FUJAIRAH PROPERTY IN 2021 RADISSON HOTEL GROUP will open its second

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property in Fujairah next year, growing its portfolio of hotels in operation and development in the UAE to 24. Due to launch in 2021, the 193-room Radisson Hotel Fujairah will be located in the city centre, just 10 minutes from Fujairah International Airport and one hour from Dubai International.

Ideal for local and international business guests the property will offer fully equipped state-of-theart meeting and events facilities.

An all-day dining venue, speciality restaurant, a bar and an executive lounge will also be part of the offering, plus leisure amenities including an outdoor swimming pool and fitness studio.

It is one of 15 new hotel signings the group confirmed for Europe, the Middle East and Africa (EMEA) last week. The upcoming projects span six properties in Africa, two in Russia and two in Italy, a third Radisson RED in Austria, a Radisson Blu on the Greek island of Santorini and additional properties in the Ukraine and France.

In other Radisson news, the group has announced that all of its UAE properties have received the Disinfection Monitored and Cleaning Checked mark by inspection and certification company, SGS.

Room revamp at Four Seasons Amman

FOUR SEASONS HOTEL AMMAN has unveiled

its newly refurbished guest rooms. Inspired by the local landscape and Jordan’s intersection of Arabic, Islamic, and Western cultures, the renovated rooms and suites showcase local colours, textures and hand-picked materials that reflect the character and heritage of the destination. Attention has been paid to artwork, which draws heavily from local history and artisanal craftwork, while all accommodation has been modernised to offer the advanced in-room technology that today’s discerning guests expect.

SEPTEMBER 2020

WORLD’S TALLEST TOWER TAKES SHAPE IN DUBAI MARINA DUBAI-HEADQUARTERED DEVELOPER, The First Group, is making rapid progress in the development of the world’s tallest hotel, Ciel, which is set to open in Dubai Marina in 2023.

The foundations for the future icon, which is being developed in partnership with China Railway Construction Corporation (CRCC), are near completion, with more than 11,800 cubic metres of concrete and in excess of 3,000 tonnes of steel being used in the process, highlighting the sheer scale of the project.

Designed by award-winning architectural firm NORR, the 365-metre tall skyscraper will house 1,042 guestrooms, including 150 suites, premium guest amenities and facilities such as the Ciel Observatory & Lounge on the 81st floor and a signature rooftop Sky Terrace featuring a stunning infinity pool, bar and observation deck affording sweeping panoramic views of Dubai’s world-famous skyline, the Palm Jumeirah and Arabian Gulf.

A signature specialty restaurant will spearhead the hotel’s F&B options, which will also include an all-day dining venue, Sunset Lounge (75th floor) and Horizon Bar (77th floor). A luxury spa and health club will be located on the building’s 55th floor, offering a remarkable location for guests to unwind, relax or workout while admiring the incredible ocean-front views.

In a city known for its architectural feats, Ciel will be a unique addition to the Dubai skyline.

The property has already earned prestigious industry accolades including 2019 International Property Awards (IPAs) for Best International Hotel Architecture, Best Hotel Architecture Arabia and Best Residential High-rise Architecture Arabia.

emirateswoman.com

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Jeddah

Set aside some time to explore this Red Sea city during your next business trip; you won’t be disappointed SEPTEMBER 2020

24 HOURS IN . . .

J

eddah is Saudi Arabia’s oldest city; a lively, cosmopolitan centre that is home to stunning architecture, pristine beaches and world-class cuisine. If you are lucky enough to find yourself in this historic mercantile hub, take some time out to discover how an ancient port has evolved into one of the region’s most popular ‘hidden’ gems.

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Awaken your taste buds with Arabic coffee

Jeddah is known for its café culture and there are numerous places to grab a cup of coffee around the city – from a thimble-sized cup of aromatic Arabic coffee to an international-style latte with a local twist. Situated in Old Jeddah, Café Magad (@cafe_ magad) blends modern speciality coffee with a traditional Arabic brew, while Medd Café (meddcoffee.com/ en), the first café of its kind in Jeddah, sources its beans from international organic fair-trade farms.

2 largest market, you can find all manner of goods, from Arabian jewellery and Islamic art to local street food. Make sure not to accept the first price given to you as bargaining here is a must!

In the centre of the Souq is Naseef House, once the home of King Abdul Aziz, the first monarch and founder of Saudi Arabia and today, a museum and cultural centre. Look out for the huge tree to the left of the door – up until 1920, this was the only tree in the whole of Jeddah.

Tours of Jeddah’s historic old town can be taken independently or through Deira Tours (deira. com.sa) or Palms Land Tours (palmslandtours.com).

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PHOTOS: VISIT SAUDI

Wander through Jeddah’s Old Town

Spend the morning exploring the narrow streets of Jeddah’s historic old town, a UNESCO World Heritage Site. Known as ‘the Bridge of the Red Sea’, Jeddah has welcomed traders and pilgrims for centuries and has been the official seaport for the Holy City of Makkah since 647CE. The best way to explore the old city is on foot. Start at the eastern edge of Al Balad (old town) by Makkah Gate.

The city walls have been reconstructed to give you a sense of how this medieval city’s ancient walls once looked. Notice the beautiful architecture of the houses, built using coral from the Red Sea. The Matbouli House Museum is an example of a traditional Hijazi merchant’s home, minimally refurbished and converted into a museum containing wood lattice balconies and old artefacts.

Continue walking and you will uncover Souq Al Alawi, which runs off Al Dahab St. Here, in Saudi Arabia’s

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LEFT: Makkah Gate ABOVE: Jeddah’s old city

Try a tasty seafood lunch

As a coastal city, Jeddah is known for its seafood. Check out Miami-style Blue Ocean for seafood platters and, in the north of the city, Al Qalzam Fisheries. For something quick to go, you could try ‘Khubz’ flatbread (Arabic for ‘bread’) at Shukri bakery in the old town.

Or, if you’re keen to sample a Saudi fast-food favourite, try Al Baik’s (albaik.com/en) fried chicken – Al Baik has more than 40 branches in Jeddah.

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Visit Jeddah’s floating mosque

Located on the Red Sea coast, this beautiful mosque is one of Jeddah’s most popular attractions. Al Rahma, also known as ‘the floating mosque’, appears to be hovering above the water. Constructed in 1985 it blends traditional Islamic and modern architecture and uses state-of-the-art technology, including a digital display informing visitors of the day’s prayer times. The mosque is open 24 hours a day to Muslims and non-Muslims, but visitors should note that prayer times, held five times daily, are busy.

Men and women are asked to pray separately and to dress modestly when entering the mosque.

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Check out the world’s largest flagpole

Situated in the centre of King Abdullah Square is Jeddah’s flagpole.

Erected in 2014, it has since become a major landmark of the city and was officially approved by the Guinness Book of World Records as the world’s tallest flagpole.

Be sure to pass by to see Saudi Arabia’s national flag fluttering 171 metres in the sky.

SEPTEMBER 2020

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24 HOURS IN . . .

There’s no better place to walk off dinner than on the corniche

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find Al Imam Ahmad Ibn Hanbal Road, an area informally known as ‘Food Truck Park’. Choose from Middle Eastern favourites at BS House, devour the burgers at Gus’s Food truck or taste the chicken satay skewers at Sateology.

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Embark on a gastro journey

When it comes to dinner, Jeddah has a wealth of upscale restaurants for fine dining. Try authentic Lebanese food at Byblos with views of Jeddah Corniche. Opt for a selection of appetisers including hummus, muhammara (a spicy walnut and red pepper dip) and kibbeh (a Levantine dish made of bulgur wheat and finely ground lean beef, lamb, goat, or camel meat with Middle Eastern spices).

If you are still hungry, try fatteh, a traditional Lebanese dish of baked yoghurt, tahini and chickpeas with the addition of eggplant or ground beef.

For the best of international cuisine, check out Nozomi (nozomiksa.com), a Japanese restaurant with tapas-style sharing dishes. No trip to Nozomi is complete without tasting the baked black cod.

The desserts are as equally delicious and indulgent!

If a more casual dining experience suits you better, it is worth exploring one of Jeddah’s 150-plus food trucks.

Just off Prince Sultan Road, you’ll SEPTEMBER 2020

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End your day at the corniche

ABOVE: Jeddah’s beautiful waterfront BELOW: Start your day with traditional Arabian coffee

There’s no better place to walk off dinner than on the corniche, which is also home to the highest fountain in the world, King Fahd’s Fountain.

Another option is to rent a bike and cycle along the 4.2km coastal

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stretch. This is the perfect spot to relax after a busy day, taking in the sunset and soaking up the bustling atmosphere.

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Getting around

The best way to get around the city is with Uber or Careem, but if you’re venturing further afield, private drivers can be organised through your hotel concierge or at the airport.

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A longer trip?

Scuba Diving: Saudi Arabia’s Red Sea is known for its world-class dive sites.

Top spots in the city include Sharm Obhur, the famous 1978 shipwreck at Abu-Tair and, approximately two hours from Jeddah, Abu Faramish.

Golf: If you have half a day to spare, why not take a trip to the Royal Greens Golf & Country Club at King Abdullah Economic City (KAEC) and tee off at one of the top golf courses in the Middle East (royalgreens.net). It’s an hour-and-ahalf by road from central Jeddah.

For more ideas and information on other destinations across Saudi Arabia, take a look at VisitSaudi.com

A D V E R T I S E M E N T F E AT U R E

AN URBAN LIFEST YLE EXPERIENCE IN THE CIT Y OF DREAMS

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Citadines Metro Central Dubai

ubai has gained a formidable reputation as a global hub for investment, entertainment and culture, and rightly so.

This dynamic destination is brimming with business and leisure opportunities, appealing to international travellers who value Dubai’s world-class infrastructure and its enviable lifestyle. Needless to say, this city of dreams continues to attract long-stay business guests seeking accommodation that promises a home-away-from-home environment.

Citadines Metro Central Dubai, located in the heart of one of the emirate’s most vibrant business centres, Barsha Heights, meets the needs of these discerning travellers. A stylish brand managed by leading Singapore-based international lodging owner-operator, The Ascott Limited, Citadines offers city lovers convenience, comfort and smart living and its Dubai property epitomises this comprehensive lifestyle ethos.

Perfect for both long and short stays, Citadines Metro Central Dubai offers studios and one-bedroom apartments and is on the doorstep of the Internet City Metro Station, providing hassle-free access to key districts and attractions citywide via the Dubai Metro. Immersing guests in Dubai’s exhilarating lifestyle,

stylishly adorned accommodation features well-designed living and dining spaces with inspirational city views. With fully equipped kitchenettes and modern amenities all part of the package, the property is perfect for individual travellers or two guests sharing an apartment.

Appealing to visiting tourists, as well as expats living in the city, facilities include a swimming pool, gymnasium, café, business centre and more; guests check into Citadines Metro Central Dubai to check out the city. In light of the global COVID-19 pandemic, the property has ramped up its health measures in line with the Ascott Cares initiative, which complies with global and local safety protocols. It has also achieved the ‘Dubai CLOCKWISE FROM BOTTOM: Stylish living spaces; modern amenities include a gymnasium; accommodation offers city views

Assured’ stamp – a Dubai government initiative recognising health and safety compliances met by hotels.

Earlier this year, Citadines Metro Central Dubai received the Green Key Certificate for the fourth consecutive year, in line with global standards of environmental excellence within the hospitality sector.

The property also recently achieved the ‘2020 Travelers' Choice’ honour by leading online travel company TripAdvisor and has been nominated as the UAE’s Leading Serviced Apartments and Dubai’s Leading Serviced Apartments by the renowned World Travel Awards programme.

Citadines Metro Central Dubai is currently offering an early bird discount of up to 25 per cent for bookings made 21 days in advance for stays this year. Visit: the-ascott.com/offers The Ascott Limited, a member of CapitaLand, is a leading international lodging owner-operator with more than 700 properties in 180-plus cities spanning more than 30 countries across Asia Pacific, Europe, the Middle East, Africa and the USA. Its portfolio of serviced residence and hotel brands includes Ascott The Residence, The Crest Collection, Somerset, Quest, Citadines, lyf, Préférence, Vertu, Harris, Citadines Connect, Fox, Yello and POP!.

SEPTEMBER 2020

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hen the world went into lockdown, with offices and venues closing their doors and business travel virtually grinding to a halt, the meetings and events industry took a huge hit.

The working population and businesses adapted quickly, thanks to video conferencing technology, leaving hotels and venues wondering how they would fit into the ‘new normal’ given the effectiveness of these online solutions.

Zoom emerged as the pandemic’s global success story; for the quarter ending April 2020, the USheadquartered video communications specialist reported a massive 169 per cent year-on-year revenue hike to reach US$328.2 million, while daily meeting participants peaked at more than 300 million during the period, up from 10 million in 2019.

Zoom’s measurement of “annualised meeting minutes” jumped 20-fold, from 100 billion at the end of January to more than two trillion in April.

“We were humbled by the accelerated adoption of the Zoom platform around the globe in Q1,” says Eric S. Yuan, Founder and Chief Executive Officer of Zoom.

“The COVID-19 crisis has driven higher demand for distributed, face-toface interactions and collaboration using Zoom. Use cases have grown rapidly as people integrated Zoom into their work, learning and personal lives.”

Despite restrictions on work, travel and events easing in many countries around the world, Zoom and similar platforms have become integrated into every facet of life and are now commonplace for meetings, conferences and more, even mega sporting events.

Most recently, Formula 1 and Zoom Video Communications announced a new digital partnership to deliver the first ever virtual Paddock Club.

Guests who join the Virtual Paddock Club through Zoom access a bespoke hospitality experience including live updates and insights from paddock legends, with more features planned.

SEPTEMBER 2020

Camp Nujum at Qasr Al Sarab by Anantara, Abu Dhabi

MICE

FROM HYBRID EVENTS THAT BLEND THE REAL AND VIRTUAL WORLDS TO MORE CREATIVE USE OF VENUES AND HOTEL SPACES, THE REGION’S MICE INDUSTRY IS FINDING NEW WAYS TO BRING THE BUSINESS COMMUNIT Y TOGETHER

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WORDS GEMMA GREENWOOD

SEPTEMBER 2020

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Hybrid is the ‘new black’

With virtual tools proving their worth as a viable alternative to face-to-face interaction, where does that leave the MICE (Meetings, Incentives, Conferences and Exhibitions) sector?

According to Tim Cordon, Area Senior Vice President Middle East & Africa, Radisson Hotel Group, the MICE market is one of the “biggest challenges” facing the hospitality industry given the post-COVID-19 recovery will be “mainly driven by a rebound in domestic travel”.

“The meetings that will take place in person will need to have a very strong reason to happen. They will likely be limited to domestic events and have virtual alternatives as a replacement until there is a vaccine or other cure,” he says.

SEPTEMBER 2020

“Small and local safe meetings will be the way the event “A lasting trend of industry rebuilds and COVID-19 will be the makes its comeback: internal meetings, increasing popularity of small workshops and hybrid events” seminars held locally with attendees from the near vicinity and the same geographic area.”

Cordon says while most face-to-face events will resume when possible, “a lasting trend of COVID-19 will be the increasing popularity of hybrid events”, blending live and online participation.

“Hybrid is the new black,” he declares, adding: “Perhaps the biggest Tim Cordon, Radisson Hotel Group

shift the hospitality industry has seen over the past few months is the ‘pivot’ from in-person events to virtual ones.”

Milou van Zweeden, Events, Sales & Meetings Manager at Qasr Al Sarab Desert Resort by Anantara in Abu Dhabi, agrees that hybrid meetings will dominate in the near future.

“Some people will use the hotel [venues] in person and others will attend the meeting [online] from overseas,” she says. “By leveraging the latest technology we can ensure meetings are easily accessible. [For example], QR codes will also be available to help guests register and manage event experiences.”

The resort, which recently received the Go Safe health and safety certification programme endorsed by the Abu Dhabi Government, plans to

MICE

make the most of its outdoor venues, including Camp Nujum (Camp of the Stars), providing a tent and majlis setup in the desert valley.

“We are also offering buyouts for our Royal Pavilion private villas or the entire resort,” adds van Zweeden.

Although Abu Dhabi had not given the MICE industry the go ahead to resume operations at time of press, sister property, Anantara Eastern Mangroves Hotel, which is located in the city, was witnessing demand for “social events, weddings, corporate trainings and budget and sales meetings with local focus due to travel restrictions”, according to Group and Events Manager, Lamiaa Fatihi.

Similarly, Rove Hotels, part of Emaar Hospitality Group (EHG), has received “more interest in hosting

THIS SPREAD: Hotel groups including Rove (below) and Radisson (left) are adapting ‘whitespaces’ to create social hubs

GROUPS CAN MOVIE STAYCATION AT ROVE DOWNTOWN For an incentive or corporate bonding experience with a Hollywood edge, but close to home, Rove Downtown Dubai has the answer. The property is renting out a private floor with a private cinema where groups of up to 20 guests can enjoy a movie staycation. Available until the end of August, the booking includes 10 ‘Rover Rooms’ with breakfast included, a private movie screening in the Reel Cinema, popcorn and soft drinks, all from AED 2,999 (US$780). Additional rooms are available at AED 195 ($52) per night with the option to upgrade to brews, grapes and cocktails.

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SEPTEMBER 2020

Paul Bridger, Rove Hotels

“We have received more interest in hosting smaller training sessions, workshops and brainstorming sessions”

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ABOVE: The Rove Podcast Studio

BELOW: Hilton EventReady with CleanStay

SEPTEMBER 2020

smaller training sessions, workshops and brainstorming sessions,” reveals Corporate Director of Operations Paul Bridger.

The team is also noticing tremendous traction on temporary office spaces where employees can continue working remotely in their own private space [at the hotel],” he adds.

Customisable spaces are core to the Rove hospitality model and this has paid dividends during the pandemic with clients using a variety of venues – from meeting rooms to guest rooms – to work or stage meetings and hybrid events.

Many of Rove’s meeting rooms have been repurposed, notes Bridger, with standout examples including “the new self-service Rove Podcast Studio at Rove Downtown Dubai, which gives budding and established digital

content creators the chance to utilise a dedicated room setup”.

“We are definitely going down the route of hybrid events, so we have implemented smooth and fuss-free videoconferencing technology [at our hotels],” he adds.

The brand has also teamed up with Letswork to launch its guest rooms as private hotel offices.

Day passes are bookable via the Letswork app giving guests access to specially fitted-out rooms at Rove properties to use as their office from 6am to 10pm.

Unlimited tea, water and coffee and high-speed Wi-Fi are part of the package.

Mix and match

Hybrid meeting requests have challenged the events teams at InterContinental Hotels Group

MICE

(IHG) to think outside the box, according to Head of Operations MEA, David Todd.

“It’s definitely the time to get creative and we expect to receive some unusual requests,” he says. “As an example, a financial institution requested that for one of its smaller meetings, the speakers and delegates be seated in separate rooms. As a solution, the hotel split the speakers into different hotel rooms with an AV set up in each and a reduced number of delegates in the main room with the presentations broadcast on the main screen. Initially, the organiser was apprehensive about the information flow, however, the event proceeded smoothly and the technology support was commended.”

Todd says the MICE sector needs re-thinking in the short term as larger meetings in most Middle East destinations have been cancelled or postponed.

“At IHG we have already started to look at whitespace areas of the hotel that can be used for impromptu meetings for smaller gatherings or social hubs that can incorporate the new guidelines but allow for more flexibility,” he explains.

David Todd, IHG ABOVE: Social distancing ballroom set up at Conrad Istanbul Bosphorus

BELOW: Radisson Blu Deira Creek; the group has introduced a 10-step protocol for meeting and event spaces

“It’s definitely the time to get creative and we expect to receive some unusual requests”

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DUBAI BALLROOM REIMAGINED AS A SPORTS ZONE Hotel ballrooms have become somewhat obsolete during the pandemic with glittering events, weddings, gala dinners and the like taking a back seat. It has led creative hoteliers to re-think these spaces, with Dubai’s Grand Plaza Mövenpick Media City transforming its ballroom into a sports zone. As the Formula One season got underway and the UEFA Champions League and Europa League drew to an exciting conclusion last month (August), the property launched Grand Garden M’City – a sports fan zone experience with two 220-inch screens showcasing all the sporting action. Hosting up to 120 guests, the stadium-style venue serves freshly baked pizza, cheesy nachos, calamari and a wide selection of beverages to keep sports enthusiasts going during essential viewing. Grand Garden M’City follows strict health and safety regulations with measures in place including a digital menu available through a QR code and social distancing between tables. All staff wear gloves and face masks.

SEPTEMBER 2020

MICE

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“Technology will now play an even more important role as virtual hybrid meetings evolve and those with more creative AV solutions can certainly use it to their advantage as the competition grows in this area.”

Dubai goes live

Guy Ngata, Coca-Cola Arena

“There is no doubt that the event industry is going to look a lot different in the medium term”

Just as Dubai was one of the first regional destinations to open its doors to tourism, so it has taken the lead in re-invigorating its MICE industry and last month (August), the government released a directive allowing live indoor and outdoor meetings and events to resume in the city.

Concerts, conferences, exhibitions, seminars, training sessions, banquets, product launches, weddings and more are now permitted in the emirate, although venues must implement strict health and safety measures, including sanitisation, thermal screening, social distancing seating SEPTEMBER 2020

plans and capacity limits, to name a few.

Venues were quick to react, with the Festive Arena at InterContinental Dubai Festival City hosting Dubai’s first ‘live’ concert since the start of the pandemic.

“While the arena’s physical capacity is more than 5,000 people, this time the venue was kitted out with booths that could be booked for small groups. The concert was also livestreamed on the day to allow for greater attendance,” explains Todd.

“There are already more discussions for concerts later this year, at the same venue with a similar setup.”

Meanwhile, Dubai’s Coca-Cola Arena, located in City Walk offers

versatile indoor spaces that can safely accommodate corporate and private events of all shapes and sizes, says CEO Guy Ngata.

“Thanks to the unique layout of the main bowl in the arena, which can be changed due to the built-in automatic drape reduction and retractable seating systems, any layout is possible across a floor area covering 3,870sq metres,” he notes.

“This adaptability means social distancing guidelines and preventative measures can be adhered to at all times for gatherings of between 50 and 3,000 people while providing creative floor plans and experiences.”

Coca-Cola Arena also offers multiple rooms outside of the main

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bowl that can be utilised by smaller groups.

“There is no doubt the event industry is going to look a lot different in the medium term as organisers and venues adapt to new procedures, protocols and etiquette and we will all need to work together to bring back to life this thriving sector of Dubai,” says Ngata.

“We are talking to many event organisers locally and internationally and we are very pleased to see a confidence in the market to return to some degree of event activity, certainly around conferences and networking events. Many dates that were scheduled across Dubai in Q1 and Q2 are now looking at how

ABOVE: Dubai’s CocaCola Arena offers versatile indoor spaces

they can proceed in Q4 with new objectives and needs and we are very happy to have those conversations.”

Coca-Cola Arena is a VenueShield protected venue.

VenueShield is a new environmental hygiene protocol with a comprehensive, best-in-class programme deployed across all of the arenas, stadia and theatres globally managed by Coca-Cola Arena’s management company, ASM Global.

Measures adopted include advanced hygienic safeguards, thermal cameras at all entrances, hand sanitiser freely available, increased sanitisation and cleaning sweeps before, during and after events and social distancing protocols.

Event ready

Hotels have also implemented stringent health and safety programmes to protect guests attending face-to-face meetings and events.

Hilton Hotels was one of the first to announce it sector-specific measures, which leverage its partnership with RB, makers of Lysol and Dettol and is an extension of the Hilton CleanStay programme.

Hilton EventReady with CleanStay applies cleanliness protocols to “every touchpoint of the meeting experience”. These include meeting rooms seals and an extensive EventReady Room Checklist.

In addition, a Hilton EventReady Playbook delivers “expert guidance SEPTEMBER 2020

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and curated resources for solutions, such as hybrid meetings that seamlessly combine on-site attendees with those in remote locations, room sets and creative networking”.

“In today’s new normal we know that people planning and attending events of any size are focused on their health and safety,” says Chris Nassetta, President and CEO, Hilton. “Hilton EventReady delivers innovative solutions for the entire event experience – from flexibility in planning and physical distancing protocols to transparency in cleanliness policies and inspiring catering options.”

Radisson has introduced a 10-step protocol for meeting and event spaces at its hotels, developed in collaboration with partner SGS, a leading inspection, verification, testing and certification company.

Focal points range from personal belongings, sanitising stations and increased cleaning and disinfecting to physical distancing and food safety.

Cordon says this new commitment to health and safety builds on the established wellness trend, which is more important than ever in 2020.

“From more fitness centres to an onus on healthy food options, mindfulness and getting a good sleep, health has been an important factor at events for years and COVID-19 has amplified this focus on being bodysmart,” he notes.

IHG’s MICE facilities fall under the IHG Clean Promise programme.

“Additionally, we have had to rethink how we sell large meeting space within government guidelines and how to generate demand as markets recover,” says Todd.

“For this we have created a programme called Mindful Meetings to reassure guests and MICE organisers that in addition to the enhanced cleanliness standards, they can continue to expect a great meeting experience with greater flexibility in meeting room setups, as well as terms and conditions.”

Rove Hotels was quick to implement strict safety measures and SEPTEMBER 2020

BELOW: The Majilis at Anantara Eastern Mangroves offers flexible set ups

as a result, was the first mid-scale brand in Dubai to receive a Safeguard label from Bureau Veritas, another leading testing, inspection, and certification (TIC) services provider.

Anantara’s three Abu Dhabi properties are adhering to strict government protocols, with

mandatory temperature checks on arrival a key focus.

Only guests with a temperature of 37.3 º C or below are permitted to enter a meeting room. If their temperature is higher they are asked to stay in a dedicated hotel isolation room and their case is reported to

MICE

‘ANTI-SOCIAL CLUB’ SETS NEW UK TREND

While many in the hotel and hospitality industry grapple with the challenge of converting their facilities to accommodate complex social distancing requirements, a boutique hotel in South-West England has opened the doors to the UK’s first purpose-designed and built ‘socially distanced’ hotel restaurant.

Nicknamed ‘The Anti-Social Club’, the new dining concept at Cornwall’s St Moritz Hotel & Spa features 16 private dining rooms, providing a unique and exclusive private dining experience for individuals, couples and groups, with a maximum of 96 covers.

Mixing the elements of private members clubs, private dining rooms, cool beach clubs and summer pop-up restaurants, the Anti-Social Club offers multiple dining times and follows UK government health and safety guidance. Ushering in a new ‘bubble’ dining ethos, each individual dining room can be access from the outside.

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the Department of Health’s ‘Estijaba’ service for COVID-19 control.

Temperature checks are standard at Rove too, as are individually packed meals and private catering for meetings delegates.

Most hotels have eliminated buffet stations from the meeting experience, notes Todd, “but in specific markets or where a greater footfall is expected, we have assisted buffets in place, which still allow for a safe experience and a greater variety of dishes”.

“We are also looking at the wellbeing offering in terms of healthier choices being considerate of what our guests are asking for at the moment.

We do see this space evolving if the buffet service remains restricted in most markets. As an example, the concept of the Japanese style bento box has been around for quite a while and we are sure there is opportunity to add more variations, depending on what the organiser is looking for.”

ABOVE: A desert wedding set up at Qasr Al Sarab Desert Resort by Anantara

SEPTEMBER 2020

OPINION

Working towards sustainable recovery When the pandemic subsides, smarter travel should be at the top of company agendas, says Sarah Wilkin, the founder and CEO of the Fly Green Alliance

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A

s we know, business travel isn’t all Champagne and business-class seats. In fact, for many, it’s never that, and on the negative side, extensive travel can impact our health and wellbeing.

Despite the personal and professional stresses we have witnessed during this lockdown, it has also given many of us the chance to take a break from the daily grind.

We have proven that flexible working is possible – we can be productive while spending time with loved ones – but once the lockdown ends, will we return to the way we were?

Before the pandemic, corporations were working towards sustainability. To drop a few names, Amex GBT, Booking.com, SAP Concur, Microsoft and Mastercard are all on this journey with their business strategy aligning with Environmental, Social and Governance (ESG) criteria.

SEPTEMBER 2020

A high ESG score is not only good for the environment, but for business too.

Share prices often increase as sustainability commitments are made and employee satisfaction and engagement improves.

To take specific examples, in January, Microsoft announced it would throw US$1 billion into decarbonising by 2030 and removing historical carbon by 2050.

Meanwhile, 90 per cent of consultancy firm PWC’s carbon footprint is from travel and it recognises the need to address this.

All companies can start to ‘Travel Smart’, which in some cases may even mean choosing not to travel at all. Many will realise that video conferencing and working from home or the office is advantageous for the bottom line and the environment.

If the pandemic can act as a test case for new ways of working, then some good may have come of it. Employees are proving they can be trusted to work from home and this

will lead to flexible working arrangements being added to more company policies.

We have the technology, we have smart people and we have the money when we need it, so why is finance not reaching the circular economy, green projects and emission-reduction programmes as quickly as it should, even though we have now seen the benefits of cleaner ways?

In April, an appeal for a #GreenRecovery was proposed in European Parliament.

The idea is that bailouts and -re-building the economy should be a ‘Green Deal’ and conditions should be applied while finances are being shared out. We believe this is a prime opportunity to accelerate the work towards carbon neutrality by 2050, in line with the Paris Agreement.

We set up flygreenalliance.org to support the mission to increase sustainable aviation fuel (SAF). The challenge is that even as greener fuel is adopted, a predicted doubling of aviation passenger traffic by 2036 to 7.8 billion passengers would swamp any improvement gained from SAF, so we needed to broaden our mission and encourage people to fly less.

This led to us establishing the FGA Travel Smart programme (FGAtravelsmart. com), challenging the corporate travel industry to consider employee wellbeing, reduce global carbon emission, create optimum productivity and ensure the future of travel and business is sustainable and supported by all.

We advocate quality travel, which means paying to fly green and making a contribution to decarbonising the industry through meaningful offsets that support research into industry innovation and which pay for SAF. We have based this on our research and following discussions with companies about their goals to reduce their emissions and contribute to climate work globally.

We are working on a best practice sustainable travel policy document and you can register to receive a copy on our website.

We welcome your comments and wish to open up some discussions so we can begin to rethink how we conduct work and travel for business, so we can all contribute to our green future. We are #Strongertogether in everything. We have seen this from COVID-19, so let’s work for a #GreenRecovery.

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TERMINAL

AIRPORTS

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TRANSFORMATIONS

SEPTEMBER 2020

How the pandemic is reshaping the airport experience

WORDS SEHER ASAF

C

leaning robots, sanitising booths, rapid blood tests and contactless kiosks – the coronavirus pandemic is transforming the airport experience worldwide.

As border restrictions begin to ease, airports and airlines are looking to restore confidence in travel by redesigning the passenger journey.

Airports have adopted a slew of procedures to deal with new customer expectations, according to Stefano Baronci, Director General, Airports Council International (ACI), Asia Pacific.

“There are a number of measures airports are considering or have already implemented to create what we call the ‘healthy passenger experience’, which focuses on preventing the risk of [COVID-19] transmission from passenger to passenger,” he explains.

“Passengers now expect sanitation measures, contactless journeys, physical distance with other travellers and clear instructions on how to stay safe.”

Here, Business Traveller takes a closer look at how the COVID-19 crisis is changing airport experiences around the world.

ABOVE: International airports are adapting to the pandemic; RIGHT: Emirates’ COVID-19 testing at Dubai International SEPTEMBER 2020

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AIRPORTS

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CONTACTLESS TRAVEL The coronavirus crisis could speed up the adoption of technology that offers a low-touch or even touch-less travel experience at airports.

In May, Malaysian low-cost airline Air Asia introduced contactless kiosks and payment options at airports in Malaysia, Thailand, Philippines, Indonesia and Japan where it operates air services. Passengers can check-in and make payments using airport systems without having to actually touch them, according to the carrier.

In Abu Dhabi, Etihad Airways is testing contactless health screening kiosks that can monitor a passenger’s temperature, heart rate and respiratory rate to help identify those that might have early COVID-19 symptoms.

According to the UAE national carrier, the system will automatically suspend the self-service check-in or bag drop process if a passenger’s vital signs show potential symptoms of illness. It will then divert to a teleconference or alert staff at the airport, who will make “further assessments” and “manage travellers as appropriate”.

The airline also recently teamed up with Mediclinic Middle East to offer UAE-based travellers a convenient COVID-19 PCR testing service at their home or at a Mediclinic facility before they travel. It’s part of the recently introduced Etihad Wellness sanitisation and safety programme, which aims to maintain health and hygiene standards at every stage of the passenger journey.

According to Sumesh Patel, Asia Pacific President at SITA, an IT company providing services to the air transport industry, many familiar airport procedures could soon be a thing of the past.

For example, physical check-in desks could be replaced by online or mobile check-in services as airports and airlines look to restore consumer confidence in travel.

“Your mobile phone will become your boarding pass and you will be more comfortable using your own device rather than third-party devices SEPTEMBER 2020

at the airport,” says Patel.

Although mobile boarding passes have been available for some time, the pandemic could make the use of electronic passes more pervasive, he adds Biometric technology that relies on facial recognition could also offer a potential solution to airports looking to minimise touch during the passenger journey.

This type of technology scans and captures a passenger’s biometric details to verify their identity. Once checked against the passenger’s travel documents, a secure digital travel ID is created, which can be used all the way from the self-service check-in to boarding.

Etihad Airways is testing contactless health screening kiosks to monitor passengers

ABOVE: Iris and facial recognition for immigration clearance

“When you walk through the airport terminal, your face is your passport so you don’t need to touch anything. When you go to the bag drop you just stand next to it and it recognises you. You don’t need to produce any documents; your face is good enough,” Patel explains.

He says SITA’s product that relies on biometrics, Smart Path, is currently operating at multiple airports including Beijing Capital International and Kuala Lumpur International.

In July, Singapore’s Changi Airport upgraded its auto-clearance immigration lanes to a touch-less option.

The airport’s new biometric system uses face and iris recognition technology to match passengers with their travel documents. This replaces the need for traditional fingerprintscanning.

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HEALTH SCREENING Airports around the world have adopted a series of health screening measures in the wake of the pandemic, including pre-flight temperature checks.

While some airports like Hong Kong International were already conducting these before the pandemic, others are only just catching up.

In July, Canada announced temperature screening requirements for passengers at all airports, while thermal scanners have been installed at Dubai International and at Vietnam’s major airports.

Meanwhile, London Heathrow is trialling camera systems capable of monitoring the temperatures of multiple people moving through the airport at one time.

Temperature checks could become standard as a tool to prevent the spread of the coronavirus. However, according to a report from the

Centres for Disease Control and Prevention (CDC), the screenings are not 100 per cent effective because some travellers carrying coronavirus will be asymptomatic.

ABOVE: The SITA Smart Path biometric system BELOW: Temperature scanning at London Heathrow

COVID-19 TESTING The International Air Transport Association (IATA) recognises that COVID-19 testing could become the new normal as global travel resumes The aviation body recently called on governments looking to introduce COVID-19 testing for travellers to deliver test results quickly and accurately.

IATA says testing must also be costeffective and not create an economic or logistical barrier to travel.

Hong Kong International was one of the first airports in the world to introduce COVID-19 testing. All inbound travellers are sent directly from the airport to an off-site testing centre at the Asia World-Expo where saliva samples are collected.

SEPTEMBER 2020

AIRPORTS

Robust cleaning procedures have also become the airport norm

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The Korean government introduced “walk-through” coronavirus testing stations at Incheon International Airport in March. Travellers enter the booth, which is the size of a public phone box, where a medical staff member collects samples.

In April, Emirates became the first airline to conduct on-site rapid COVID-19 tests for passengers.

Every passenger on a flight bound to Tunisia was tested before departing Dubai International. The blood test was conducted by the Dubai Health Authority (DHA) and results were available within 10 minutes, according to the carrier.

FROM TOP: Robots clean at Hong Kong International; Hong Kong is trialling a full-body disinfecting machine SEPTEMBER 2020

ROBOTIC SOLUTIONS Of course, robust cleaning procedures have also become the airport norm and Hong Kong International has deployed self-driving robots to carry out these duties.

Its Intelligent Sterilisation Robots (ISR) are equipped with a UV light

steriliser and an air steriliser to kill harmful bacteria. Every ISR has a head that can spin 360 degrees to spray disinfectant and a body that is lined with bulbs that emit ultra-violet lights to zap germs.

The airport is also testing a full-body disinfecting booth-style machine that could be used to sanitise passengers.

Air movement inside the booths brings any bacteria and viruses on the passenger to the surface and the antimicrobial coating on the interior kills both, according to a spokesperson from Airport Authority Hong Kong.

Singapore’s Changi Airport says it has “at least doubled” the frequency of its cleaning efforts in the four terminals and at its dedicated entertainment and retail complex, Jewel. It is now using a chemical liquid that destroys bacteria, instead of “general purpose cleaning solutions”, it stresses.

THE INDIAN HOTEL COLLECTIVE

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The Business Traveller team rounds up some of its preferred hotels in India, highlighting what makes each one special. From spa treatments to exotic wildlife safaris, we give you more reasons than ever to plan your next trip to this fascinating and diverse continent

WORDS AKANK SHA MAKER, NISHA SHROFF AND S ANCHITA NAMBIAR

SEPTEMBER 2020

HOTELS

PICK FOR

HERITAGE-RICH STAYS

Andaz Delhi Make the most of your stay at Andaz Delhi with a bespoke itinerary packed with immersive experiences that celebrate India. From the moment you arrive, the hotel reminds you of the nation’s diverse cultures and customs through its ambiance and offerings. These include an authentic meal at AnnaMaya restaurant with dishes celebrating local ingredients; in-room artworks commissioned from skilful Delhibased artists; and reading through the hotel’s very own 401 Reasons to Fall in Love with Delhi book, serving as a guide to plan your capital tour. hyatt.com 37

INFINITY POOL EXPERIENCE

Conrad Bengaluru Conrad Bengaluru houses a stunning outdoor infinity pool with Ulsoor lake as its backdrop. For health enthusiasts, an aqua fitness class takes place at the temperaturecontrolled pool every morning. After taking a refreshing dip, head to Tiamo to savour Mediterranean delicacies and innovative mocktails. Keeping you company under the open skies are panoramic lake views and Bengaluru’s pleasant weather. hilton.com

SEPTEMBER 2020

PICK FOR

HIGH LEVEL DINING

Four Seasons Hotel Bengaluru For an overarching dining experience, head to Four Seasons Hotel Bengaluru. Perched on the 21st floor is the recently opened Far & East that serves authentic Oriental flavours with an inventive twist. Its culinary highlights include yakitori, sashimi and funky rolls, Peking duck and Asian cocktails. Reserve a table at Cur8 restaurant for gourmet and Italian delights.

You can either grab a seat on the airy outdoor terrace or in the modern kitchen-style dining room, which features a large grill. Other options include Copitas bar, perfect for dawn to dusk soirees and The Collection, a lobby bar best known for fine whiskies curated from across the globe. fourseasons.com

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CORPORATE MEETS

Hyatt Regency Delhi Owing to its strategic location, close to the diplomatic enclave and major financial hubs, Hyatt Regency Delhi is widely preferred for high-end meetings. The hotel’s world-class venues range from the magnificent Regency Ballroom, capable of hosting up to 250 people (banquet-style seating), to The Living Rooms at The Mansion, suitable for ancillary functions. A dedicated events team ensures a high level of comfort for you and your guests. hyatt.com

SEPTEMBER 2020

HOTELS

PICK FOR

RESPONSIBLE LUXURY AND FOOD TRAILS

ITC Sonar, Kolkata Known for ‘responsible luxury’, ITC Hotels’ ITC Sonar, Kolkata follows suit in ensuring your stay is a conscientious experience. It is the first hotel in East India to have been awarded the Platinum rating under LEED® EB (Existing Building) programme. Another reason, in our opinion, to pick this hotel in the West Bengal capital is its ‘food sherpa trails’. In this city known for its lip smacking street fare and a glorious food history, the hotel marks a trail for its guests encompassing the likes of an early morning Chinese breakfast and a taste of Kolkata’s celebrated sweetshops. itchotels.in 39

SPA INVIGORATION

JW Marriott Mumbai Sahar JW Marriott Mumbai Sahar’s invigorating wellness house, Spa by JW, offers a calming atmosphere, elegant interiors and soft music, inviting business travellers to enjoy therapies that can alleviate jet lag and other travel stresses. The treatment menu is divided into multiple sections such as Calm, Indulge, Renew, Invigorate and Express treatments. Options include stress relief, deep cleanse aromatherapy, jet lag, Balinese, detox and revitalising treatments. We recommend the Signature Spa by JW experience, which includes a Thai massage followed by a specially designed massage using deeprenewal techniques and slow rhythmic movements. marriott.com

SEPTEMBER 2020

PICK FOR

LAVISH WEDDINGS

Novotel Hyderabad Airport Hotel Due to its proximity to the airport and state-ofthe-art facilities, Novotel Hyderabad Airport Hotel is popular for hosting weddings and corporate gatherings. The event space spans 6,503 sqm and features two elegant ballrooms, supported by an events team dedicated to organising memorable nuptial ceremonies. There’s also the option to host grand events on the beautiful open lawns, while all guests can make use of the dedicated shuttle bus service that runs between the property and the airport every 20 minutes. all. accor.com/6687

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LARGE GATHERINGS

Pullman New Delhi Aerocity Pullman New Delhi Aerocity is located next to the international and domestic airport terminals and offers effortless connectivity to the city’s major business and tourist attractions. The business hubs of Gurugram, New Delhi and Cyber City are within easy reach, making the hotel a go-to venue for big corporate and social gatherings. The property boasts Delhi NCR’s largest convention space spread over a vast expanse of more than 3,716 sqm. Combined with the adjacent Novotel New Delhi Aerocity, this twin-hotel destination is well suited to major car and product launches, medical seminars, expos and exhibitions. all.accor.com SEPTEMBER 2020

HOTELS

PICK FOR

GOURMET DINING

Shangri-La Hotel, Bengaluru Housed under the roof of Shangri-La Hotel, Bengaluru, are four restaurants that serve authentic cuisines. Each restaurant prides itself on the art of genuine culinary experiences.

Caprese blends high-quality ingredients with Italian cooking techniques to serve a range of pasta, pizza and risotto. For a taste of royal fare from four regions of India, head to Ssaffron.

Focusing on seasonal, market-fresh and home-grown produce, the restaurant brings tantalising Indian flavours to life. Yataii for traditional Japanese and the signature Shang Palace for Cantonese cuisine are also our top picks. shangri-la.com

THERAPEUTIC INDULGENCE

Shangri-La’s - Eros Hotel, New Delhi Open until midnight, Shangri-La Hotels and Resorts’ CHI, The Spa has an outpost at Shangri-La’s - Eros Hotel, New Delhi. Designed for sheer rejuvenation, the spa sprawls some1,858 sqm. Organic luxury brands such as Zents and Omorovicza are used for treatments.

Housing a hot whirlpool bath, a swimming pool, a steam and sauna and a salon offering beauty and hair services, the spa is well equipped to spoil guests and help them achieve a state of complete relaxation. We recommend the shirodhara that helps with jet-lag and induces uninterrupted sleep. shangri-la.com

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PICK FOR

WILDLIFE ADVENTURES

Sujan Sher Bagh Ranthambore is a billion-year-old jungle that’s dotted with ruins of palaces and teems with exotic Indian wildlife. Sujan Sher Bagh makes for a luxurious base for your safari expedition at this forest, considered one of the finest jungles in the world for observing tigers in their natural habitat. Part of the Relais & Châteaux group, Sujan Sher Bagh features 12 sophisticated hand-stitched canvas tents with custommade furniture. The boutique property’s highly skilled team crafts exceptional guest experiences, from farm-to-table dining and spa treatments to its highly sought-after game safaris. thesujanlife.com 42

WEEKEND GETAWAYS

The Lalit Mangar Nestled in the deciduous valley of Mangar Bani, around an hour from Delhi, The Lalit Mangar teleports you to a world far away from urban life. Wake up to the sound of rustling leaves and singing birds at this 35-suite property, located in a forest grove and built using unique earthrammed architecture, layered with raw materials like gravel and chalk. Go biking in the forest, have a go at rock-climbing, choose natureinspired therapies at Rejuve - The Spa or picnic in the valley. Ideal for a corporate retreat, there’s a multi-functional event space too. thelalit.com

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HOTELS

PICK FOR

RESIDENCE ACCOMMODATION

The Leela Ambience Gurugram Hotel and Residences

The Leela Ambience Gurugram Hotel and Residences redefines luxury living with its plush apartments. The 89 one-, two- and threebedroom residences feature subtle interiors, are equipped with state-of-the-art amenities and appliances and offer impeccable guest services.

Three-bedroom apartments span167 sqm and comprise a kitchen, large lounge/dining area and a powder room. theleela.com

PREMIUM SUITES

The St. Regis Mumbai The suites at The St. Regis Mumbai are a perfect amalgamation of sophistication and grandeur.

Options vary from the spacious and demure St. Regis and Caroline Astor suites to The Metropolitan with sea views and the lavish Presidential Suite.

Elegant dĂŠcor, superlative facilities and firstclass personal services are all part of the package.

The One Bedroom Residential suite is ideal for corporate travellers visiting the financial capital of India for a long or short stay. marriott.com

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4 HOURS IN . . .

WORDS RAMSEY QUBEIN 1

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Seattle The urban buzz is palpable, yet lush greenery, towering mountains and Puget Sound make for a peaceful easy stopover

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Space Needle

The best deal if you plan a quick visit to multiple sites is a CityPASS ticket (priced $99 for adults), which can shave nearly half the cost off admission plus offers expedited access to many attractions including the Space Needle, the Seattle Aquarium, Museum of Pop Culture, Chihuly Garden & Glass, Pacific Science Center or the Woodland Park Zoo. The passes are valid for nine consecutive days if you plan to stay for a little longer.

CityPASS in hand, your first stop probably should be the iconic Space Needle. Visible from all corners of the city, the landmark was built for the 1962 World’s Fair.

Fresh from a $100 million renovation, the Space Needle has unveiled a new revolving glass floor

and glass walls giving visitors a jaw-dropping peak at the city below their feet. Open daily 10am – 8pm, admission $32.50 until 6pm; $37.50 6pm to 8pm. 400 Broad St. spaceneedle.com

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The Museum of Pop Culture

Museum lovers can decide between the Museum of Pop Culture close to the Space Needle or the Seattle Art Museum with its Olympic Sculpture Park near Pike Place Market. But if time permits, why not choose to visit both? Inside its undulating, steel-skinned Frank Gehry-designed building, the Museum of Pop Culture, or MoPOP, is filled with carefully-curated, hands-on exhibits from science fiction and rock music; among them, Infinite Worlds of Science Fiction, an entire exhibition

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on Minecraft, and the most extensive collection of Nirvana memorabilia anywhere. Open daily 10am – 5pm, admission $34. 325 5th Avenue N. Tel 206-770-2700. mopop.org

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Chihuly Garden & Glass

Only steps away is Chihuly Garden & Glass, which showcases many of Dale Chihuly’s colourful blown glass masterpieces as well as other works of art along with the story of his career. Tacoma native Chihuly has seen his works featured in museums in the US and around the world, and he opened the Garden and Glass exhibition in 2012. You can easily spend an hour strolling through the galleries and gardens, but if you can, plan your visit for dusk when the lighted art is even more spectacular.

Open Mon – Thurs 11am – 6pm, Fri

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Olympic Sculpture Park

A brief walk down Western Avenue brings you to the Seattle Art Museum’s Olympic Sculpture Park overlooking Elliott Bay. Here, you’ll find a collection of huge sculptures in a lush green setting. You’ll recognise Claes Oldenburg’s gargantuan Typewriter Eraser, Scale X. The Eagle, a sort of red origami-in-steel six-tonne creation by sculptor Alexander Calder, is perched on the water’s edge, seemingly ready take flight. The Olympic Sculpture Park is free to the public and open every day from one half-hour after sunrise to one halfhour before sunset. seattleartmuseum.org

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Pike Place Market

While the museums have great gift shops, there’s nothing like “Made in Washington” products, souvenirs and signature foods found at worldfamous Pike Place Market.

You’ll find regional gifts like smoked salmon, local beverages and handicrafts as well as hundreds of vendors selling books and maps, souvenirs, homemade products and food galore.

This is some of the best peoplewatching in town, and you are sure to buy a few gifts along the way. Just a short walk away is the world’s first Starbucks at 1912 Pike Place.

While not the city’s largest (you’ll find Starbucks on almost every other block), it is one of the most famous.

Open daily. 1st Ave and Pike St. pikeplacemarket.org

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Waterfront Seattle

Take a stroll to the waterfront and look at the City of Seattle’s project to reinvigorate the area. Once demolition of the Alaskan Way Viaduct is complete, the city will construct a park promenade along the water, adding walkways, bike lanes, and parks, plus new surface streets and more downtown attractions. waterfrontseattle.org Catch a birds-eye view of the progress below from the Seattle Great Wheel. This gigantic newcommer almost rivals the Space Needle as the defining symbol of the Seattle skyline.

Hours Mon – Thurs 11am – 10pm, Fri 11am – 12am, Sat 10am – 12am, Sun 10am – 10pm, admission $15. 1301 Alaskan Way. Tel: 206 623-8607. seattlegreatwheel.com

SHUTTERSTOCK

– Sun 10am– 6pm, admission $32.

305 Harrison St. Tel. 206 753-4940. chihulygardenandglass.com

SEPTEMBER 2020

THE 5G FACTOR The next generation of telecommunications is coming to a hotel near you – and changing the stay as we know it

WORDS MICHAEL ALPINER

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SEPTEMBER 2020

TECHNOLOGY OF THINGS

I 5G can transmit data up to 10 times faster than 4G, reaching speeds of over a gigabit of data per second

n the beat-your-chest world of technology, the natural evolution from a 4G network to a 5G network is akin to The Terminator’s progression from cybernetic organism to a robot made of liquid metal. Sure, the shape-shifting killing machine has more bells and whistles, but the “old but not obsolete” model still manages to save the day.

So although 5G is the buzzword for the future of hospitality, most owners and operators are sticking with 4G until they can be sure that 5G technology can catch up to its expectations. For one thing, 5G is not yet available in all locations. Second, not all buildings are set up to accept this emerging technology. Third, there have been troublesome health concerns around the type of radiation emitted by the 5G dome.

All that said, what exactly is meant by 5G? Think of it as technology through the ages – or in this case, generations: 1G delivered analog voice. 2G introduced digital voice.

3G brought mobile data. 4G LTE revolutionised mobile network capabilities. The 5th Generation is aptly named 5G, able to connect devices to other devices practically in real time.

The covered areas, called ‘cells,’ are serviced by individual antennas, which every major telecommunication service provider is deploying. The frequency spectrum of 5G is divided into millimeter wavelengths of mid- and low-band, using a similar frequency range as 4G. Thus, 5G can transmit data up to ten times faster than 4G, reaching speeds of over a gigabit of data per second. The wavelengths have a shorter range even than microwaves,

and therefore the cells are limited to a smaller size. Each cell will have multiple antennas, albeit smaller antennas than with previous generations.

These will connect to similar antennas in the paired devices, thus forming a network of data on multiple bitstreams. However, these waves will have difficulty passing through walls and other solid obstructions.

As soon as the obstacles and glitches are ironed out, 5G is set to become the new norm in an increasingly tech-based and techreliant world. The possibilities are as boundless as the landscape of human ingenuity, since 5G will be able to support a million devices per square kilometre.

A different kind of welcome

What does this mean for the hotel industry? Of course, hotels are already bustling hives of digital devices buzzing around in hope of connectivity. Properties also face stiff competition for market share, as travellers seek an immersive and unique experience, and are able to shop around for it.

The upshot is, a list of hotel amenities these days seems more like character traits on a dating site profile than a reason to lay your head down on a foreign pillow. Some hotels are providing augmented reality experiences to guests while others are using virtual reality to alter the vacation experience to fit the unique diversions of individual travellers.

For example, at the InterContinental Shenzhen, AI robots accompany guests to their rooms where 5G cloud-based computers are available for personal use, or for planning and managing the SEPTEMBER 2020

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hotel experience from reservations to room service to business meetings.

Huawei provides information and communications technology for the hotel, which includes a network to support the many devices and applications running simultaneously in a setting where hundreds of people are in one place.

Such information and communication technologies, or ICT, puts the emphasis on telecommunication to deliver a much better technology experience. Highend hotels serving elite customers have long used ICT to become more digital and intelligent. 5G, however, ups that game exponentially, not only creating better connectivity for communications, but also enabling intelligent connectivity using AI, cloud and more.

Henn Na Hotel in Tokyo Ginza, for instance, uses robot technology to aid in front desk check-in. In New Orleans, the Marquee Resort

by Bluegreen Vacations utilises augmented reality to showcase its cinematic motif, a throwback to the Roaring ‘20s. Besides the period decor, guests can download the Marquee Hotel app and watch the pictures above the headboard come to life through the lens of a hand-held device, as they depict the history of the time period.

In addition, large portraits in the hallway adjacent to the elevators

These technologies require seamless transfer of data since many devices might be operating at the same instant

on each floor are triggered by motion sensors to morph from a still portrait to a live motion – and quite seductive – burlesque-era woman beckoning the guest to proceed down the hallway. The integration of these technologies requires seamless transfer of data since many devices might be operating at the same instant throughout the hotel.

From the first moment in the hotel lobby, the combination of 5G and AI enables swift check-in and

ABOVE: Marquee Resort by Bluegreen Vacations large portrait in hallway triggered by motion sensors to morph from a still portrait to a live motion LEFT: Henn Na Hotel in Tokyo Ginza uses robot technology to aid in front desk check-in SEPTEMBER 2020

checkout through facial recognition, which improves service efficiency and security. This is especially important considering recent reports of security lapses in the hospitality industry that have alerted owners and operators to the concerns. The technology available through 5G will help dispel these worries.

Robots assigned to the front desk provide information, guide guests within the hotel, and offer delivery services, enhancing guest interaction, service quality and customer satisfaction.

Within a hotel room, 5G not only provides guests with faster, more secure Internet access, but can also be used to enhance guest preferences. For instance, CitizenM Hotels allow guests to control their room environment through smart technology. Ambient lighting, images on the TV screen, and privacy settings on window shade controls are just a few applications that will become smoother and more reliable through 5G networks.

Likewise, hotels are implementing more advanced video conferencing platforms, interactive communication, and meeting space augmentations. In this way, 5G will meet guest needs for business and entertainment.

TECHNOLOGY OF THINGS

The faster exchanges between devices that 5G allows will redefine the term ‘service’ by addressing requests more expediently. The speed comes from the fact that a network is the caretaker of most of the data exchange, putting less burden on the device itself. This will also increase battery life for the same reason.

Tipping point ahead

Envisioning the future, it’s easy to imagine the aloof autonomy of a world on the borderline between paradise and dystopia. However, there is an in-between space in which 5G networks will allow the hotel experience to cross beyond

the boundaries of the lobby.

Communication through apps linked to the hotel extend the experience to the guests’ leisure time activities Video and real time can connect travel agent with clients, hotel with guests and guests with each other.

Rental cars are an amenity already offered by many hotels, such as the SLS Hotel in South Beach, FL. Soon enough these vehicles will be autonomous, a technology some experts predict will be the norm as early as 2030. Most major automotive brands have already begun equipping their cars with autonomous technology, which requires cars to be able to communicate with road signs,

BELOW: InterContinental Hotels Group smart room technology; Smart LYZ fully automated hotel in China; citizenM Hotels (citizenM Bowery property pictured) allows guests to control room environment

The faster exchanges between devices which 5G allows will redefine the term ‘service’

pedestrians and each other.

Tesla vehicles use an app, and offer connectivity packages as options for its most in-demand features, such as live traffic visualisation, GPS, Bluetooth, long-range cameras, radar and touchscreen controls. In fact, the very viability of autonomous vehicles in general will depend on data reliability and speed. Thus 5G is essential for this technology to be fully accepted and deployed.

As the hotel industry continues to adopt fresh ideas and more marketable tools to attract the new traveller cohort and ‘keep up with the Joneses’, it will be technology, connectivity and integration that drives change and better enables properties to offer the personalisation travellers have come to expect.

The Fifth Generation of telecommunications will certainly be a game changer for practically every industry, as will the use of robotics, autonomous vehicles and virtual/augmented reality. Indeed, it is a brave new technological world, and the irony of people being better connected yet further isolated can certainly be seen as a bleak omen.

Maybe the world at large can take a page from the book of hospitality, which seems to be using this emerging technology to truly break down the walls between us.

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D E S T I N AT I O N S

WORDS LARK GOULD

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GREEN DREAMS IN

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frica has its own seasons. From November to April, while many of us in the Northern Hemisphere are donning winter coats and battling sub-zero temperatures, the great plains of the Serengeti are springing to life with fresh green growth on hardy acacias and lofty crotons and flaming red blooms on ubiquitous tulip trees.

This is called “the Green Season,” and it contrasts from Africa’s peak safari season, from July to September, in some dramatic ways – making it Africa’s “Secret Season” for the wealth of rare natural treasure to be discovered.

Tanzania is a land of Edens within this drama, bringing the wildlife spectacles to be found at Ngorongoro Crater and Serengeti National Park in the north as well as the Ruaha and Selous Game Reserves in the south. Lake Manyara frames a vista of exploding pinks against blinding blotches of black and white as flamingoes nest, herons light and zebra, wildebeest and giraffes cool off in the equatorial sun.

Mt. Kilimanjaro looms in the distance on a clear day as the highest (19,341-foot) mountain on the continent and the tallest freestanding mountain in the world. All of this is within reach of Arusha, fast becoming one of the top MICE locations in Africa. The Arusha International Conference Centre is a spectacular custom-built facility with the capacity to host up to 10,000 delegates.

“We are steadily preparing the country for the big time when it comes to business tourism,” says Arusha ICC CEO Elishilia D. Kaaya in an interview with AfricaLive.net. “Arusha is home to some of the most acclaimed natural sites in the world and our center is closely associated with these amazing sites because of our proximity to them.

We want people to think about these wonders of the world whenever the Arusha International Conference Centre is mentioned.”

The development of the industry in Tanzania will see continued investment in infrastructure and facilities with new conference

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centres developing close to the country’s main tourist and business hubs such as Zanzibar and Dar es Salaam.

For those who want to mix meetings with a magical immersion in Tanzania’s natural beauty, there is no shortage of luxury safaris that can fill the bill. Familiar names include Micato Safaris, African Travel, Collette, Globus, Gate One, Goway, SITA, Intrepid, Tauck, Travcoa and many more. They manage group travel, private travel, super luxury travel, even jet safaris. Choices come into play for level of luxury and lodging rather than animal sightings. In Tanzania, Big Five conquests come with the territory.

It’s important to note that in the wake of the global COVID-19 pandemic, many governments advised against all but essential travel to Tanzania. However, as the situation evolves, these advisories are likely to change. At time of press, international flights were operating to and from Tanzania and Emirates resumed services to the capital, Dar es Salaam, on August 1.

SELECT EXPERIENCES

Access to Tanzania has been boosted in recent years by the return of national carrier Air Tanzania in 2016, which was able to establish direct flights from Uganda, Zambia, Zimbabwe and South Africa.

Travellers can now fly easily into air fields near Kilimanjaro and the other three national park zones as well as Zanzibar – the Spice Islands, all well worth the exploration.

If Tanzania were to delve into the top five reasons to visit, it might look something like this: • Wildlife Safaris: The great migrations, Ngorongoro Crater National Park that is home to the largest volcanic crater on earth with the largest concentration of varied wildlife to be found on the planet – and all this comes with the comforts and luxuries of five-star travel.

A RISING STAR IN TANZ ANIA

TANZANIA 1ON1

In 2019, Elizabeth Mwakajila Ayo was named one of three winners of the Tourism Star Award at the World Tourism Forum Lucerne.

She is founder of Elizabeth Women Empowerment Foundation, which supports training women as professional tour guides in Tanzania’s tourism industry.

BTME: Explain a little about why tourism is so important in Tanzania.

ELIZABETH: Tanzania’s tourism sector is booming with more than 1.5 million visitors a year contributing in excess of $2.4 billion to our GDP, or about 17.5 per cent. Our many tourism destinations include 22 national parks, like BurigiChato the new park, which our president recently opened. We have Ngorongoro Crater and Kilimanjaro. And no one can forget our beautiful beaches on Zanzibar island.

BTME: Why is this female safari guide project important for the country and the women of Tanzania?

ELIZABETH: Participation of women in Tanzania’s tourism sector – in particular as tour guides – is very low. Supporting women to participate as tour guides has several different advantages, including

empowering young women and enhancing equal opportunities in the tourism sector. Furthermore, having female tour guides enables tour operators to meet the needs of women travellers who prefer a female guide. It can be embarrassing for a tour operator when clients are looking for a qualified female guide and there is not one available. It is clear that women safari guides are in demand and can make a big impact.

BTME: What inspired you to establish the Elizabeth Women Empowerment Foundation?

ELIZABETH: I realised that we need to make sure these young girls who live adjacent to the national parks are empowered so they can reach their full potential and rise above the poverty line.

So I identified this as one of the projects that will bring the biggest impact. By giving these girls this special training and being safari guides, this will

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enable them to change their community economically.

And these girls will be the best ambassadors of sustainable tourism for Tanzania, and for the whole world. They see the benefit of caring for natural resources, especially the animals, because these girls understand that this is the reason tourists visit our country, and when tourists visit they help raise our GDP. BTME: How will these women fit into the role of tour guide?

ELIZABETH: Similar to other sectors, traditionally the tourism sector is dominated by men.

Tour guiding in particular has been considered limited to men, because of the demanding experiences out on the roads and in the wilderness. But in practice, women are capable of doing everything that men can do in

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D E S T I N AT I O N S

the tourism sector, including managing tours and leading activities such as trekking, hiking and mountain climbing.

More importantly, women are equally passionate about wildlife, conservation and tourism. Being connected to their traditional settings, women tour guides can describe their culture, history and religion, as well as local geography, topography, flora and fauna, and other natural features found in their environment.

Female guides can even be more interesting to passengers by sharing personal stories of their families and their struggles to become a tour guide.

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BTME: What role will the Elizabeth Women Empowerment Foundation play in growing the number of women tour guides?

ELIZABETH: The project aims to support determined young female pioneers from indigenous communities in their quest to become tour guides. Since the tourism sector involves dealing with people from different countries and

cultures, professionalism is very important. Therefore, this project initially intends to support 20 female tour guides per year from the local communities to undertake training that will enable them to become professional tour guides.

BTME: Tell us about the support you’ve received for the program.

ELIZABETH: When I won Tourism Star Award at the World Tourism Forum Lucerne, I met Mr. Rob Gurney, the CEO of the Oneworld alliance. He was very supportive when he heard about our initiative to raise girls in Tanzania to work in the tourism and travel industry. Rob invited me to New York to see how he and the Oneworld team members could support the foundation. I am so very grateful for the connections we made through Rob and I hope to see many CEOs like him support us.

The cost is $6,000 per girl per year. This will support these guides as they receive training in attitudinal changes – to create positive attitude towards

• Beaches: The soft sand littorals along the rims of Zanzibar and Pemba are laced with luxury lairs that open to the warm Indian Ocean, just a stone’s throw from the medieval alleys of Stonetown where century-old giant roaming tortoises blend with aromatic cafes and notion shops.

• Mountain Climbing: Conquering the highest mountain in Africa is always on the list, smaller mountains such as Mountain Meru and Lake Natron’s The Mountain of God beckon too.

• Balloon Safaris: Glide over the Serengeti at sunrise; Bucket list.

• Exotic Foods: Dishes in Tanzania take on a piquant blend of Middle Eastern, Indian and Sub-Sahara. A little ugali, some curried fish, some local nuts and fruits and a lot of spices. Get used to the scent of cloves in Zanzibar.

TOP RESORTS IN TANZANIA

Tanzania has been in the resort business for some 80 years as royals and celebrities found Africa’s wilds to be a regular interest, if not an addiction. These are often comfortable permanent tented camps with decked out quarters that include attached bathrooms, hot baths, libraries, even Internet, all on a remote scape where lions roar and elephants make occasional entrances.

Four Seasons Safari Lodge Serengeti: Find this gem in Serengeti SEPTEMBER 2020

their careers – enhance their communication skills, and give them basic knowledge about tourism and current affairs.

Among the immediate project outcomes will be challenging the status quo and facilitating women to overcome the hurdles to claim a role in the tourism sector equal to men. But mostly, to cut the poverty line. They will be able to support their families financially and in health and education.

BELOW: Four Seasons Safari Lodge Serengeti; andBeyond Lake Manyara Tree Lodge

BTME: What do you see as the end goal for these women?

ELIZABETH: We are expecting these female guides to be able to open their own tour companies, and to employ other women and change the community.

Travellers will enjoy meeting the women guides who run these companies. And these women will do it with great success.

Editor’s Note: For details on supporting the Elizabeth Women Empowerment Foundation, contact Elizabeth Mwakajila Ayo at elizabethmwakajila@ gmail.com

National Park. Quarters feature African décor and modern amenities such as a flat-screen TV, minibar, safe and air conditioning. Daily safaris, elaborate meals and an infinity-edge plunge pool overlooking the savannah are some of this lodge’s favorite features.

Singita Faru Faru Lodge: Find the newly refurbished Singita Faru Faru Lodge in northern Tanzania, within the Serengeti Mara ecosystem. The lodge is part of Singita’s 350,000-acre private reserve and comes with spacious bedroom suites of contemporary African décor and design. The lodge sits on the scenic Grumeti River. andBeyond Lake Manyara Tree Lodge: andBeyond Lake Manyara Tree Lodge offers nine romantic stilted treehouse suites shaded by a mahogany canopy and created to be a minimal imprint on the environment in this pristine setting.

Neptune Ngorongoro Luxury Lodge: This spread offers a wood log cabin-style retreat set within the virgin Tanzanian bush. It is walking distance to the Game Reserve Gate, and a 20-minute drive away from the Ngorongoro Crater, where the densest concentration of wildlife in Africa roam. The lodge brings 20 spacious private cabins complete with a fireplace, as well as a restaurant, bar and conference facilities. The lodge is not far from Gibbs Farm which overlooks the Great Rift Valley. Originally a coffee plantation, this is the oldest guesthouse in northern Tanzania.

POSTCARD

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Field s of joy Thailand has been asking Millennial travellers based in the Middle East to vote for their favourite destinations or those they most yearn to check out when they next visit the country. Results from the ‘Amazing Thailand Millennial Roadmap Survey’, conducted through the Tourism Authority of Thailand’s social channels, will be used to develop a directory of destination hotspots and hidden gems tailormade for young Arab travellers. Thailand welcomes more than half a million visitors from the Middle East every year It’s one of the country’s most lucrative source markets, with Arab Millennials spending up to twice as much as those from the US, Europe and Asia. The survey will include photos and videos of ‘wow’ destinations across Thailand,

with Insta-worthy shots likely to include Thailand’s bevvy of beauty spots, from the Koh Chang National Marine Park, Krabi and Koh Phi Phi, to Pitugro Waterfall in the Tak province, Bangkok’s famous Wat Arun temple and the stunning rice terraces of Chiang Mai in northern Thailand (pictured). Of course, Chiang Mai is most famous for its ancient temples, but given its location, 700km north of Bangkok, nestled in a verdant valley on the banks of the Ping River and surrounded by misty mountains, its striking landscapes are just as breathtaking. It’s also the place to shop handicrafts and antiques, make the most of the lively night scene, tuck into some gastronomic delights or relax with a traditional Thai massage.

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CARRY-ON in COMFORT 54

As travel resumes, fresh ideas for luggage and accessories will come along for the ride

WORDS LARK GOULD SEPTEMBER 2020

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THE GOOD LIFE

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ith global travel at an all-time low, luggage was bound to follow. Brands, such as Away and Samsonite, continue to reel in the wake of the damage wrought by the novel coronavirus as travel bookings saw a near 90 percent plunge.

However, those in the know also know that good luggage does not go out of fashion. Well-made travel accessories can outlast pandemics, recessions, shut-downs and delays, and will be ready to roll with stylish ease and inventive efficiency once the going gets going again.

At the 2020 Travel Goods conference held in the pre-pandemic days of March, the luggage innovations were out in force offering solutions to travellers who, at the time, were jet-setting more than ever and needing convenient answers from the luxury end, as well as the everyday luggage lines.

Whereas in past years, the conference was dominated by smart luggage embedded with trackers, chargers, and drivers that turned bags into handsfree rollies that follow owners around the airport, and other bags that would morph into small transport vehicles with seats, this year’s lot proved to be lower key.

The focus was one of usability and functionality rather than splash – which proved to be a good move as countries around the world began to shut down.

“We definitely have seen a hit in sales but luckily we offer everyday bags and goods and that has made it easier for us to stay afloat,” said Jacob Durham, co-founder and CEO of Nomatic, a boutique line of smart-looking travel packs, camera bags and roll-on luggage in the midpriced range. “Our mission since we launched in 2014 has been simple: function, innovation and quality, and that has kept us going.”

The company backs that up with a no-questions-asked exchange for any

defects and also with an affordable three-year extended warranty that allows easy exchanges for any damage a customer might do to a bag for what basically amounts to the cost of a scone and latte at Starbuck’s.

While the company is doing business online and partnering with such companies as Best Buy for distribution, Durham says he sees a shift for this year, although he remains confident that travel will return with force, and with it, the joy "People will be looking of upgrading one’s for the right bags with luggage. the right look, feel and “Pre COVID, our customers were weight, with all the traveling at least every smart pockets in the month if not more. But right place” now as people are not yet comfortable getting on planes, travel is shifting to car trips so investing in bags is not so much on people’s minds. This will change, especially as business travel comes back. Then people will be looking for the right bags with the right look, feel and weight, with all the smart pockets in the right place,” he says.

At the travel goods show, several interesting and innovative luggage options stood out from the crowd and could be seen as solutions toward smoothing the discomforts of travel – whatever route that travel might be taking.

kilos that can be viewed while packing is in progress. The key differentiator from other self-weighing luggage is the readout appears as you pack rather than after the process – no need to close, zip, lift and weigh the bag, and then re-pack.

The bags come in an assortment of colors in carry-on, mini and large sizes. The hard-shell polycarbonate suitcase is fixed with plenty of extras: A removable battery charging station, an affixed TSA-approved combination lock, durable wheels, easy-grip telescoping luggage handles, and a zippable internal clothing divider with storage compartments.

As an extra convenience, the bag comes with a portable coffee tray that fits onto the luggage grip to hold that Starbuck’s and scone while waiting to board. The bag rolls with perfect balance and even manages to maintain that balance when you place a second bag on top of it.

The bags are found at getsetluggage.com.

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1. GETSET The Problem: You arrive at the check-in counter at the airport with luggage in tow and prepare to check that bag in when the checkin attendant tells you your bag is overweight and you owe an extra $100 on that ticket.

Solution: GetSet offers lightweight luggage in three sizes that weighs the bag you are packing as you go.

No airport surprises, no inaccurate bathroom scale readouts or chaotic repacking scenes at the check-in desk.

The bags come with an embedded scale and LED readouts in pounds/ SEPTEMBER 2020

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2. BRIGGS & RILEY Problem: You have a long list of things that you absolutely need to take with you, but you don’t want to go to the trouble of lugging around another piece of luggage.

Solution: Briggs & Riley, an independently-owned brand that’s the travel authority in the luggage space with an almost cult-like customer base, offers a patented compressionexpansion tool inside its better carryon bag selections. The engineering allows travellers to expand a bag up to 34 per cent, but then compress it back down to carry-on size. In durable soft or hard cases, the expander is released and pops up to turn the luggage sides into solid expanded walls. The traveler places items inside to create an overstuffed case. The bag is zipped and then the compression design takes over as the bag is easily pushed back into its original carryon dimensions with all the goods inside. Meanwhile, the latest at Briggs & Riley is a series of convenient day and weekend packs under the Delve moniker.

“We make solving customers’ problems a fundamental part of everything we do and building products as well as services that can do that is the key to our brand,” said

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SEPTEMBER 2020

3 4. NOMADIC The Problem: You need a handsome portable, be it a backpack or carryon, and you need it to be built your way. You don’t see any cookie-cutter combos to fit what you are seeking and want certain compartments and packing solutions that will keep you organised.

Solution: Nomatic is a Utah-based baggage builder that has the business traveller in mind. The company focuses on backpacks, briefcases and carry-ons that can be customised to suit the traveller with smart design and surprise features. Top seller is the Carry-on Classic that has enough space to pack in a work-week full of clothes. The rollie offers a yawning interior that can be filled with clothing and compressed up to 30 per cent for carriage through a patented

Richard Krulik, chief executive of Briggs & Riley, in a 2019 interview.

“There is a steady progression to keep pushing the boundaries of innovation for real solutions that have staying power and make a traveller’s life less stressful.”

The company is the only luggage brand to offer a lifetime repair guarantee on all bags. briggs-riley.com.

3. ROLLINK The Problem: You live in an apartment the size of a tissue box and you travel so much that any remaining space is given over to storing bulky luggage. Or you are taking a cruise and inside the tiny stateroom, luggage either becomes something you eat on or trip over.

Solution. The Rollink Flex Earth bills itself as the world’s thinnest suitcase. These items come in neon colours or black with popsicle-hued accents. The hard shell bags offer all the classic dimensions of a regular suitcase but then squish down, accordion style, into a flat surface that is no thicker than the latest Thomas Piketty tome. The bags roll on two wheels and are designed so that a small suitcase can fit flat into a larger suitcase and be popped into action as the need arises. The bags stack neatly into closets or under beds for safe navigation. rollink.com

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THE GOOD LIFE

magnetic strapping design and using separate compression packing cubes.

The shells are strong enough to be carried into a war zone or slammed with a sledge hammer, should these occasions arise. Wheels, handles and zippers follow in line. A built in TSA-approved lock keeps items safe, and the strong, balanced product allows for easy luggage stacking and rolling with the help of a three-tier telescoping handle.

Other travel accessories include an apparel sleeve for wrinkle-free travel, a vacuum bag that acts as a sort of duffle and then compresses the load by 50 per cent, toiletry bag, packing cubes and a shirt organiser. Customisable backpacks also provide lightweight comfort and organisation. The company is offering comfort-boosting discounts in these COVID times. nomatic.com 5. SOLO The Problem: The world is drowning in discarded plastic bottles.

Solution: Solo New York has a bag for that. Solo’s Re:cycled Collection takes discarded plastic bottles, breaks them down, melts them into fiber, and weaves them into stylish gobags, briefcases and backpacks. The company is a sister enterprise with Briggs & Riley and offers a varied line of products and styles to fit the Millennial set in handsome textiles of greys and blacks. Currently, the Re:cycled Collection is available only for the Re:move Duffel, the Re:vive Mini Backpack and the Re:store Tote, but a new robust line of bags are in the offing. solo-ny.com

quasi suitcase that turns into a flat slider or folded crossbody purse. Ten intelligently considered pockets hold toiletry, shoes, shirts and pants, tech devices and chargers, notebooks and pill cases, and can be placed atop contents in a suitcase for quick access, or work separately and easily hung on a rack or in a closet. The bag can be thrown into the washing machine for easy cleaning. The polyester blend is waterproof for a convenient answer to storing soiled clothing, liquid containers or bathing suits while traveling. The Zhampagge comes in six colours and retails for $99 at zhampagge.com.

7. RAIDO LUGGAGE The Problem: Traveling well requires luck and who could not use a boost from some higher powers for a safer, hassle-free trip?

The Solution: Raido Luggage, with offices in Miami and Florence, embeds ancient runes into their designs. These are the letters of an ancient Germanic-Etruscan alphabet, the Futhark, each ideographic symbol representing a cosmological power.

Raido’s suitcases are made from strong and light plastic material, and have a practical topside TSA lock, four silent

6 wheels and expandability to add 30 per cent capacity to the case. For those travellers who want to bring their pet along, Raido offers an airlinesapproved case that allows passengers to carry their pet in two hassle-free ways: 1) With the removable wheels on, they can attach the pet carrier “wagon style” to the rolling Raido carry-on and take the pet in tow; or 2) they can remove the wheels and stack the carrier on top of a rolling Raido carry-on, Fido wheeling alongside, protected by the runes and loving the ride. raidoluggage.com.

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6. ZHAMPAGGE ALL-IN-ONE ORGANISER The Problem: You need to carry just a few things for an overnight or special engagement and you do not want to take a suitcase.

Solution: The silky organiser with an unlikely name can be worn like a purse, weighs very little and keeps all your items wrinkle free and in their right places. As a two-sided flat item it expands to a 14x21-inch SEPTEMBER 2020

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B u s i n e s s Tr a v e l l e r M i d d l e E a s t m a g a z i n e i s a v a i l a b l e i n a l l o f t h e s e e x c l u s i v e h o t e l s

HOTELS COLLECTION

GRAND MILLENNIUM DUBAI HOTEL

MIRFA HOTEL

WALDORF ASTORIA RAS AL KHAIMAH

DUBAI The 340-room five star hotel features awardwinning restaurants and bars, spa and health club, stateof-the-art meeting rooms, a magnificent ballroom and exceptional banquet facilities. +971 4 429 9999 reservations@grandmill-dubai.com grandmillenniumdubai.com

AL MARFA Away from the bustle of city life, overlooking the azure blue waters of the Arabian Gulf, the Mirfa Hotel offers 114 newly renovated rooms. The hotel provides excellent accommodation for the business and leisure traveller, state-of-the-art conference facilities, a fully equipped gym and ample parking. +971 2 8953009 rsvn@mirfahotel.com

RAS AL KHAIMAH Cradled by the Hajar Mountains, a championship golf course, sandy beaches and the azure waters of the Arabian Sea, Waldorf Astoria Ras Al Khaimah is 50 minutes from Dubai Airport and brings true Waldorf service to the most alluring beachfront location in the UAE. +971 7 2035555 rasalkhaimah.info@waldorfastoria.com waldorfastoria.com/rasalkhaimah

CROWNE PLAZA MUSCAT OMAN CONVENTION & EXHIBITION CENTRE

CROWNE PLAZA DEIRA, DUBAI

SHANGRI-LA HOTEL, DUBAI

OMAN Adjacent to the Oman Convention and Exhibition Centre, this 295-room hotel is an integral part of Madinat Al Irfan, a product of an exciting ambition to establish a new urban centre within Muscat. Situated 10 minutes from the new Muscat International Airport, Al Mouj and Muscat Hills Golf courses and overlooking a Wadi - a natural reserve and home to about 260 variety of Oman’s exotic birdlife during the season. +968 2425 2000 rooms.cpmuscatocec@ihg.com crowneplaza.com/muscatocec

DUBAI Located in the cultural heart of Dubai, Crowne Plaza Dubai – Deira lies at the convenient gateway between the old and new districts of the city. Featuring 300 guest rooms and suites, and an array of meeting rooms, 6 restaurants and bars, a dedicated and fully equipped fitness centre with outdoor swimming pool, the hotel is the perfect place for both leisure and business guests. +971 4 262 5555 cpdeira.info@ihg.com crowneplaza.com/deira

DUBAI The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world’s most dynamic cities. The hotel’s 302 superbly appointed rooms and suites offer a combination of traditional luxury and modern functionality. Spatial elegance, awesome views and thoughtfully selected furnishings create an experience of unparalleled style and comfort. +971 4 3438888 shangri-la.com/dubai

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the

eport Tried, Tested, Tasted.

TRIED AND TESTED

TRIED AND TESTED

TRIED AND TESTED

SMART TRAVELLER

∙ The Beaumont, London

∙ The Foundry Hotel,

∙ Hotel Savoy, Florence,

∙ Project runway: a glance

60 ∙ Royal Livingstone

Victoria Falls Zambia Hotel by Anantara

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Asheville, NC

Italy

at new-age airport hotels

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∙ Wyndham Grand Rio Mar,

Rio Grande, Puerto Rico

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∙ AC Hotel, Panama City

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TRIED & TESTED HOTEL

The Beaumont

BEST FOR Its architecture

DON’T MISS Grill specialities at The Colony Grill Room

PRICE Internet rates are upwards of £422/US$535

CONTACT The Beaumont, Brown Hart Gardens, Mayfair, London W1K 6TF thebeaumont.com

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B A C K G R O U N D The Beaumont is an independently-managed, privately-owned five-star boutique hotel that opened in September 2014.

W H A T ’ S I T L I K E ? As I entered the lobby, it oozed quintessentially British opulence in an intimate setting. Enhancing the ambiance were Art Deco-inspired interiors and an Old World charm that struck a chord with the history buff in me.

W H E R E I S I T ? Situated in the very

centre of Mayfair, the hotel is within walking distance of Oxford, Bond and Mount Streets; Grosvenor Square; Berkeley Square and Hyde Park. Heathrow Airport is 35 to 55 minutes away and Gatwick Airport is 55 to 90 minutes by road.

R O O M S I stayed in a beautiful Mayfair Suite affording picturesque views of Brown Hart Gardens. Subtle shades bedecked the suite, creating a minimalistic and calming vibe. However, an unmissable sense of grandeur came from the silks, mohair velvets, bronze detailing and rich artworks adoring the suite. Special accommodation categories at The Beaumont go by the SEPTEMBER 2020

name of ROOM by Antony Gormley, a 69 sqm one-bedroom abode, which doubles as a public work of art; The Terrace suite, a 91 sqm one-bedroom offering with a large private terrace; and The Roosevelt Suite, which can be extended to include five bedrooms (and has a huge terrace overlooking Mayfair).

The Beaumont is an independently-managed, privately-owned five-star boutique hotel F O O D A N D D R I N K The hotel’s F&B line-up is impressive and highly sought after in London. The Colony Grill Room serves steaks and grills cooked New York-style.

Complementing this is The Magritte Bar, which celebrates the tradition of American bars that became legendary in London and Paris during the 1920s.

Guests staying at the property also have exclusive access to The Cub Room, a relaxing lounge space where they can enjoy a cocktail, coffee and home-made viennoiseries.

M E E T I N G S For small meetings and seminars, The Lotos Room is ideal and can also be used as a private dining space.

Sophisticated business lunches, wedding breakfasts and afternoon teas can be hosted at The Cub Room.

L E I S U R E Book an appointment at The Beaumont Spa and choose from a range of massage, facial and hammam treatments to relieve post-work or travel stress. Wellness enthusiasts like me can use the 24-hour fitness centre.

V E R D I C T Ideal for discerning business

travellers who have a penchant for classic accommodation and well-curated F&B. Ravi Lalwani

TRIED & TESTED HOTEL

BEST FOR Meetings with a difference, luxurious African experiences

DON’T MISS Sundowners overlooking the Zambezi

PRICE From around US$500 a night

Royal Livingstone Victoria Falls Zambia Hotel by Anantara B A C K G R O U N D Previously a Sun International-owned and operated property, the Royal Livingstone became part of Thailand-based Minor Hotel Group’s management in 2015 when it bought the majority of Sun International’s African assets, including a stake in this hotel. In 2016, MHG acquired full ownership of the property and rebranded it Anantara.

W H E R E I S I T ? On the banks of the

Zambezi River, with the hotel lawns extending onto a deck overlooking the water. It’s a five-minute walk to get your first sight of the falls; the closest airport is in Livingstone, roughly a 20-minute drive away; or you can fly into Vic Falls.

R O O M S There are 173 rooms spanning

Deluxe and Deluxe Corner rooms, Livingstone suites and the Presidential Suite. We stayed in a 30 sqm Deluxe room, which was small but comfortable and situated just 50 metres from the Zambezi, with our balcony overlooking the lawns and the river. It offered all the mod-cons you’d expect from a five-star hotel room including a king-size bed with fluff y pillows; large TV with DStv satellite channels; complimentary tea- and coffee-making facilities; mini-bar; good Wi-Fi; an ironing board, safe and hair dryer; desk with stationery; and a bathroom

CONTACT Mosi-oa-Tunya Road, Livingstone, tel +260 213 321122, email royallivingstone@anantara.com anantara.com

with separate bath and shower. There’s a butler on call, should you require one.

F O O D & D R I N K The Old Drift Restaurant is the hotel’s main dining venue, but Kubu, the deck overlooking the Zambezi, serves lunch and dinner too. That’s where we savoured sundowners on our first night before heading for a boma dinner, which was due to take place between the hotel and its sister property, the adjacent AVANI Victoria Falls Resort. Unfortunately, a storm forced us indoors, but we still enjoyed a delicious buffet by the large pool at AVANI; think multiple meat options, crunchy veggies and malva pudding. The next day we ate breakfast and dinner at The Old Drift.

There’s a good chance you’ll see a giraffe or zebra grazing just metres from your room In the evening I opted for Carpaccio of Zambian Beef with Grilled Artichoke and Mexican Salsa, followed by a main of Seared Duck Breast, leaving no space for dessert. The hotel’s lounge and Travellers Bar also serve food and drink and a daily afternoon tea is served between 3pm and 5pm.

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M E E T I N G S There are 12 flexible meeting venues ranging from the 12-seater Royal Livingstone Boardroom to the Banquet Hall, accommodating 450 delegates in theatrestyle. For something more spectacular, the Royal Livingstone Express, a restored steam locomotive, offers fine-dining journeys across Victoria Falls.

L E I S U R E There’s a good chance you’ll see a giraffe or zebra grazing just metres from your room, but you can also book game drives, helicopter trips, white-water rafting, bungee jumping and canoe safaris.

I recommend the sunset cruise and the Livingstone Island experience, which culminates with a swim in Devil’s Pool on the edge of the falls. There’s also a hotel spa and outdoor swimming pool, just footsteps from the river.

V E R D I C T Luxurious, colonial, indulgent and memorable. Dylan Rogers

SEPTEMBER 2020

TRIED & TESTED HOTEL

The Foundry Hotel, Asheville, NC B A C K G R O U N D The Foundry Hotel Asheville, part of Hilton’s Curio Collection, is located in a former steel forge that turned out steel for some of the city’s most prominent buildings, including popular Biltmore Estate. Its industrial history is evident in the framed photographs around the lobby, but these days, it’s all about luxury and southern charm.

W H E R E I S I T ? Within walking distance of downtown Asheville’s shops, cafes, bars and breweries, and close to some of this delightful city’s stellar attractions, both historic and hip.

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BEST FOR Downtown location in a unique historic building, great dining and an active bar scene

DON’T MISS A ride on one of the building’s original pulley elevators that guests can use

PRICE Online rates for a traditional room start at US$169

CONTACT 51 South Market St., Asheville, NC 28801, Tel +1 828-552-8545 foundryasheville.com

because many nights a week the hotel staff tells me there are local bands that draw a sizeable crowd.

W H A T ’ S I T L I K E ? With COVID-19 restrictions in place, some facilities were not open, but I was still able to get a feeling for what the hotel is like in normal times. I really loved the high ceilings, exposed brick walls, and large windows everywhere. In the center of the hotel’s four buildings is a grassy courtyard, which was a great place to relax for an impromptu picnic.

R O O M S The room keys here are actually playing cards with different icons of industry like John D. Rockefeller and J.P. Morgan on them; repeat guests can collect the full set. Hilton’s CleanStay programme was in full force with the room door sealed with a sticker indicating it had been thoroughly cleaned. The entire hotel demonstrated great attention to the details of the latest coronavirus precautions. The room’s hardwood floors and brick surfaces lend a rustic, yet urbane, feel to the place.

Tall, cushioned headboards have built-in reading lights and I appreciated having both power and USB outlets by the bed.

Views are of the neighbourhood, courtyard, or of the rolling hills behind the hotel. I was really impressed that the curtains were electronically controlled. Bathrooms have excellent lighting, including bright lights built into the mirror, and fragrant Beekman 1802 products. The glass-enclosed shower SEPTEMBER 2020

L E I S U R E A fitness centre is available to guests, but I took a brisk walk through downtown instead. The hotel has a Tesla car service to take guests anywhere downtown or around the River Arts District.

M E E T I N G S The ballroom has natural light; there is also a boardroom next to reception. Free wireless Internet works exceptionally well including outside in the courtyard. had excellent water pressure with controls positioned to the side so you don’t get sprayed with cold water when turning it on.

My Corner King Suite had a small sitting area that was great for working with a cup of Nespresso.

F O O D A N D D R I N K Benne on Eagle is the hotel’s main restaurant serving a modern take on Southern cuisine. During my visit, they were operating on a takeoutonly system. I ordered the vegetable purloo and creamy macaroni and cheese with a side of collard greens, which were out of this world. The Workshop Lounge is the hotel’s lobby lounge and bar, which was closed during my visit. That’s too bad

V E R D I C T Opened in December 2018,

the hotel’s prime location, historic architecture, and southern charm deliver a memorable experience in downtown Asheville. Ramsey Qubein

TRIED & TESTED HOTEL

BEST FOR

Wyndham Grand Rio Mar, Rio Grande, Puerto Rico

Ocean-facing swimming pools, high-end dining, and Puerto Rican hospitality

DON’T MISS Trying your luck at the onsite casino

PRICE Internet rates for a traditional room start at $199

Editor’s Note: We visited the Wyndham Grand Rio Mar Golf & Beach Resort in early 2020. This review is meant to share our experience so you can plan future travel when you feel safe to do so. The resort closed due to travel restrictions, but has since reopened with ample precautions for guests and staff. Its famous views and hospitality are as enticing as ever.

B A C K G R O U N D Wyndham Grand Rio Mar is the longest running hotel name on the island showcasing its popularity over the decades with visitors.

W H E R E I S I T ? Nearly 25 minutes from

San Juan, this resort enjoys beachfront access, two championship golf courses and incredible views without city traffic, noise and crowds.

W H A T ' S I T L I K E ? The staff here has an

unbreakable spirit. Hurricane Maria caused damage to much of the island forcing the resort to close. During this tumultuous time, the hotel stayed open for relief workers, which was one of the many ways that management was able to support its staff.

Also during that period of time, the resort underwent a substantial, multi-million dollar renovation that has left it gleaming with modern amenities.

R O O M S The 400 guestrooms and suites sparkle with tiled floors, island-spirited artwork and colours and oversized beds with plush pillows and duvets. Refrigerators, bottled water and coffeemakers with Puerto Rican coffee beans are in all rooms.

Bathrooms have enormous lighted mirrors, ample vanity space, and Institut Karité Paris toiletries. Furnished balconies overlook the manicured grounds, pools, two miles of beach, or El Yunque rainforest. Wireless Internet is impressively speedy, which highlights the resort’s focus on balancing

CONTACT 6000 Rio Mar Blvd., Rio Grande, PR 00745, Tel +1 787-888-6000. wyndhamriomar.com

the needs of leisure travellers with those of corporate groups.

F O O D A N D D R I N K With nine restaurants and bars, there are options for every taste. Palio Seafood & Steakhouse prepares elaborate meals with Caribbean flair for dinner. Roots Coastal Kitchen continues the island theme with a menu crafted in collaboration with Top Chef finalists. The farm-to-table dishes use a lot of local ingredients; the coconut curry rice is a must, in my opinion. It also has a

takeaway counter with sandwiches, pizza, salads, coffee and homemade ice cream (the oatmeal flavour was my favourite).

Puerto Rican fare is the focus at Iguanas Cocina serving tasty island mofongo and chicken with rice by the golf course.

Poolside servers deliver tasty sandwiches, salads and cocktails all day long from the waterfront Tiki Hut.

L E I S U R E Three pools are ringed with lounge chairs beneath swaying palms.

It’s worth paying for one of the cabanas that come with greater privacy and refreshments. Besides the sizeable Mandara Spa and fitness center, there are numerous resort activities like rum tastings, salsa lessons, cigar rolling and nature walks.

The two championship golf courses draw golfers from around the world to play too.

M E E T I N G S The property hosts conventions and incentive groups yearround. Just as important are weddings thanks to a beachfront platform and beautiful garden spaces for outdoor functions (now more popular than ever).

Some groups opt for the resort’s allinclusive plan option.

V E R D I C T Island paradise, no passport

required, is only a few hours away by plane from the East Coast. Wyndham Grand sits at the top of the Wyndham family of brands and this resort offers something for everyone. Ramsey Qubein SEPTEMBER 2020

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TRIED & TESTED HOTEL

Hotel Savoy, Florence Editor’s Note: This review is meant to share our experience so you can plan future travel when you feel safe to do so. At time of press, Rocco Forte was planning to reopen the Hotel Savoy in early September.

B A C K G R O U N D The European footprint of Rocco Forte Hotels’ luxury five-star hotels is especially prominent in the renowned boot of Italy, with seven properties dotted from storied Sicily to the Hotel Savoy in romantic Florence. Mostly located in iconic city centres, all these hotels feature exquisite design and unparalleled service.

W H E R E I S I T ? It doesn’t get much more

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city centre than this. The Hotel Savoy faces the Piazza della Repubblica overlooking the Column of Abundance, which actually marks the centre of Florence. An easy stroll southward is the River Arno spanned by the ancient Ponte Vecchio Bridge; and a couple of blocks north of the hotel is the Cathedral of Florence with its soaring red-tiled dome, the very emblem of the city.

W H A T ’ S I T L I K E ? The Hotel Savoy dates back to 1893 and in its day was considered a modern marvel. In 2018 the historic building was renovated under the guiding hand of Olga Polizzi, the group’s director of design. Polizzi’s interiors are always intriguing, often surprising and wholly delightful. Hotel Savoy welcomes guests into an elegant lobby that nonetheless somehow manages a sense of warmth, thanks to splashes of colour in

BEST FOR Superb design, smart service and remarkable views of Florentine landmarks.

DON’T MISS The cherry crumble with spiced ice cream. Really.

PRICE Internet rates for a Classic room start at US$535.

CONTACT Piazza della Repubblica, 7, 50123 Firenze FIorence Tel +39 055 27 35 1 roccofortehotels.com

chic accent pieces and artwork. Service at reception and throughout my stay was, as you might expect, understated, prompt and unfailingly courteous.

R O O M S The Hotel Savoy’s 80 rooms and suites are generous by city-centre standards, ranging from about 270 sqft up to the new 1,600-sqft Duomo Presidential Suite. My Classic room was spacious, almost what other hotels might call a suite, with a separate sitting room populated by a couple of comfy overstuffed chairs and a sofa facing the flat-screen TV on the wall.

The furnishings and appointments were an eclectic mix of clean modern and Tuscan vintage, with fabrics in soothing, inviting colours. The star was the dramatic view out my sitting room window, which was taken up almost entirely with Brunelleschi's famous Duomo and bell tower.

The marble-clad bathroom offered a wonderful rainfall shower and a full

complement of Forte Organics bath products. A little personal touch that I found particularly memorable; three monogrammed face towels were rolled and placed to form my initials.

F O O D A N D D R I N K Irene is the name of both the restaurant and bar located on the Savoy’s ground floor. In nice weather, inside seating spills out onto the Piazza della Repubblica, making for a supremely European dining scene. The menu, developed by director of food Michelinstarred Chef Fulvio Pierangelini, features a range of Tuscan dishes, none predictable, all inventive. From the panzanella and buffalo mozzarella (unlike any I’d had before) to the mixed seafood grilled cooked on Himalayan salt stone, everything tasted fresh and creatively presented. But by all means, save room for the cherry crumble with spiced ice cream. Really.

M E E T I N G S A N D F I T N E S S For

meetings and events, the 800-sqft salon can host up to 50 attendees, and highspeed WiFi is available throughout the hotel. The new state-of-the-art gym is fully equipped and there’s a fitness studio for Pilates and yoga classes.

V E R D I C T Let’s see – a classic hotel done up in elegant style and served with grace and élan in the very heart of one of the world’s most cherished cities. What’s not to love? Dan Booth

SEPTEMBER 2020

TRIED & TESTED HOTEL

BEST FOR

AC Hotel Panama City, Panama

Contemporary rooms with business-friendly amenities.

DON’T MISS Panoramic views of the city’s financial district from the rooftop pool.

B A C K G R O U N D Distinctly Spanish, this hotel has plenty of character. But the focus is squarely on business travellers; the property offers convenient access to corporate offices in the nearby business and financial districts.

PRICE Internet rates start from US$76.

CONTACT

W H E R E I S I T ? It’s only a half-hour drive

AC Hotel Panama City, Calle Ricardo Arias 8, Campo Alegre Area Bancaria, Panama City, Panama.

Tel +507-394-7777. achotels.marriott.com

to either the international airport or the Panama Canal from this city-centre hotel.

The Pacific Ocean is just a few blocks from the front entrance too.

W H A T ’ S I T L I K E ? The AC Lounge is set up like a library with regionally inspired books and Apple computers where guests can work or relax. Especially notable is the art found throughout the hotel. Many pieces are actually for sale by local artists.

Four duplex Loft Suites on the top floor are ideal for those with longer stays or guests wanting to entertain during their stay.

R O O M S Hardwood floors, floor-to-ceiling windows with skyline views and duvettopped beds create a bright first impression in the 92 rooms and suites. Power outlets are available bedside and integrated into the desk setup. Open-plan closets have shelf and drawer space and each room counts a refrigerator with free bottled water among its amenities. Lavazza coffeemakers help kickstart the day. Bathrooms feature spacious glass shower stalls with wallmounted toiletries from Korres (the orange blossom shower gel smells amazing).

King-bedded rooms have glass partitions separating part of the bathroom from the bedroom, but those with two beds have frosted glass walls for more privacy.

F O O D A N D D R I N K AC Kitchen

serves three meals a day beginning with a colourful breakfast featuring a signature ham-carving machine. This is a hallmark of AC properties, which serve authentic Serrano ham from Spain each morning.

Eggs are cooked to order and fresh fruit, juices, cheeses and pastries add to the

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For the views, the most popular place to relax for happy hour is the rooftop bar by the pool options. All-day coffee is available by the bar and the lunch and dinner menus feature a selection of tapas and Spanish-inspired entrées. Snacks, drinks and light meals are available at all hours from a store across from reception. For the views, the most popular place to relax for happy hour is the rooftop bar by the pool. Be sure to order the “Lady in Red” cocktail, which is the hotel’s

hickory wood-infused specialty drink with fresh strawberry syrup.

M E E T I N G S A N D F I T N E S S The

mezzanine level features a few meeting spaces that come with modern audiovisual capabilities and natural light. An infinity pool and whirlpool await on the top floor where the fitness centre features modern equipment.

V E R D I C T Guests will find exceptional

hospitality, sleek design and boutique-style accommodations in this efficient, citycenter hotel. Ramsey Qubein SEPTEMBER 2020

SMART TR AVELLER

Project Runway Far from the ‘fly-in’ properties of yesteryear, airport hotels are a breed apart

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or the most part, the reason exhausted road warriors have looked to airport hotels is convenience, but today’s runwayfacing rooms may not be as humdrum as you might remember.

Meditation guides and farm-totable dining tell another story. Today hotel brands proliferate around airports. But one in particular led the way.

Dubbed the world’s first “fly-in” hotels, Hyatt House kicked off the trend in 1957.

Founder Jay Pritzker’s contract to purchase the Hyatt House at Los Angeles International Airport from Dutch businessman Hyatt von Dehn (hence the hotel company’s name today) was said to be scribbled on a hotel cocktail napkin. The convenience of Hyatt House LAX led to several other Hyatt House openings near airports along the West Coast.

Soon, other brands followed suit with hotels popping up around airports worldwide. Today, Hyatt House is no longer exclusive to airports. While it recently opened its 100th hotel at California’s San Jose International Airport, its suite-style accommodations with kitchens and living rooms designed for longer stays are located in downtown and suburban locales, too.

CONVENIENCE IS KEY

From the humble beginnings of the first Hyatt House to today’s amenity-laden airport properties, a lot has changed. But proximity and efficiency are still the priority.

For example, to reduce wait time, the Hyatt Regency San Francisco installed a locationtracking system for its airport shuttles to keep guests informed when the next one will arrive.

The Westin Detroit Metropolitan Airport, which is directly connected to the terminal, has its own TSA security checkpoint taking SEPTEMBER 2020

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WORDS RAMSEY QUBEIN

guests directly from the lobby to their gate.

Other hotels connected to airports, like the recently opened art-laden Grand Hyatt at SFO and Grand Hyatt DFW are just a short walk from gates.

21ST CENTURY PERSONALISATION

Today’s traveller wants both convenience and personalisation; bots that offer neither are a Millennial no-no. But if you’re too tired to exchange niceties with someone, robots, apps and digital room keys activated via Bluetooth signal get you from plane to bed with minimal fuss. Chat features like those via the World of Hyatt app allow travellers to text specific requests (like extra towels or a particular view) to a real person without picking up the phone. Some hotels even offer robots to speed up the process.

WORLD-CLASS DINING

Regional culinary experiences aren’t forgotten either. Many hotels are partnering with wellknown chefs or local farmers to elevate what’s on offer at the airport. At Hilton London Heathrow Airport Terminal 5, Indian restaurant Mr. Todiwala’s Kitchen is under the helm of celebrity chef Cyrus Todiwala.

Andaz Delhi operates a 24-hour, farm-totable food hall where every possible menu item is locally sourced. Chefs regularly interview new purveyors, depending upon

the season, to keep the menu fresh. Guests can even personalise their meal by snipping their own produce directly from refrigerated gardens lining the walls. Locals visit the food hall to purchase produce and ingredients and guests can organise their own visit to some of the featured farms.

ENVIRONMENTAL AWARENESS

The Grand Hyatt at SFO is on its way to becoming the world’s first Zero Net Energy (ZNE) airport campus by 2021.

Photovoltaic roof panels, a complex water conservation programme and in-room (boxed) water and toiletry products are among the many elements required to achieve this goal.

MAINTAINING LIFE BAL ANCE

Fitness centres and spas are great, so wellbeing is top of mind for airport hotels too. Hyatt’s Exhale spa brand streams self-improvement content to guest rooms of US Hyatt Place and Hyatt Regency properties. A soon-to-launch alliance with meditation brand Headspace will deliver short meditations, soothing sleep sounds, wellness content and even expert guidance from a former monk to in-house guests via the World of Hyatt app. Airport hotels can deliver plenty of notable amenities plus greater convenience, and sometimes, a lower price.