Communication. Just how hard is it to ensure
that your customers can talk directly with your sales or customer service teams to order what they want, with the expectation that it will arrive on time, when they want it?
‘Back in the day’, if a member of a sales team was
unavailable, the enquiry was answered by the
departmental secretary.
So, here’s the solution.
Rather than continuing with all these disconnected,
voicemail-reliant members of staff, let’s rehire the
secretaries and let them once again answer phone calls, monitor workflow, keep tabs on who is doing what, and generally run the workplace more efficiently.
And while on the subject of efficiency, let’s consider safety and stop time slotting restrictive practices. The truck should be unloaded when it arrives and reloaded as fast as possible, not placed in a queue and penalised because the driver felt weary and stopped for a cup of coffee.
