Terms and Conditions

TERMS AND CONDITIONS For full terms and conditions please go to our website www.annerobertsoxton.com.

COURSES Courses are valid for 12 months and are payable in advance at the end of the first treatment. They are not transferrable or refundable.

CONSULTATIONS Deposit and Cancellation Policy -To secure a consultation with Anne Roberts Hair & Beauty a deposit is required.

**We take a refundable deposit of £25 for all consultations, including those that are free of charge. Should you need to cancel or reschedule we kindly ask that you call us at least 24 hours before your appointment. Failure to give the full notice will result in the deposit being retained by the salon. This allows us to manage our diaries efficiently.

Should you choose to go ahead with the treatment or course, the £25 deposit will be taken off the cost of the treatment or course. Should the treatment be contraindicated in your case or you choose not to go ahead after the consultation, your deposit can be refunded to you or may be used against any of our other treatments or products. **Refunded to you by the same method the deposit was paid.

TIMINGS We do understand that sometimes everyday life may get in the way and clients may arrive late. In this instance, we shall make every effort to ensure that your treatment will be accommodated where possible, but so other clients are not affected it may be necessary to reduce the time, reschedule or cancel your treatment. No prices can be adjusted for a late arrival. DEPOSITS A 50% deposit will be required to secure appointments at the time of reservation. However, we recommend opting for full payment when you book in order to limit contact at reception during your appointment. Please have your card details ready at the time of booking. If you are unable to keep your appointment, please give at least 24 hours notice or a charge will be made.

CANCELLATION POLICY Should you need to cancel a confirmed booking please give at least 24 hours notice prior to your booking. We will be more than happy to reschedule this for you. When a booking is cancelled with less than 24 hour notice the price will be charged in full for any treatments. All colour and tint services require a skin test at least 48hrs prior to appointment for new clients. Other clients may be required to have a skin test if it has been over six months since their last colour or tint appointment in the salon.

Quotations given over the phone for services are strictly estimates and are subject to change. If you require an exact quotation, please inform your therapist prior to any service.

Refunds and exchanges on retail products will only be given on unopened and unused products.

GIFT VOUCHERS Vouchers are valid for 6 months from the date of purchase. Expired vouchers cannot be honoured. Lost or stolen vouchers cannot be replaced. All voucher purchases are non-refundable. We do offer an extension of 3 months to vouchers nearing their expiry date at a cost of £15 per voucher, please contact reception to arrange this 0151 653 7979

Prices as from 01/04/2022

ANNE ROBERTS OXTON 80 BIRCH ROAD OXTON CH43 5UE

Telephone 0151 653 7979

Email: anne@annerobertsoxton.com www.annerobertsoxton.com

OPENING HOURS MONDAY 9am - 5:30pm TUESDAY 9am - 7:30pm WEDNESDAY 9am - 7:30pm THURSDAY 9am - 7:30pm FRIDAY 9am - 5:30pm SATURDAY 9am - 4pm SUNDAY CLOSED

V.A.T. Registration No. 539 6615 12

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