Tenant’s Guide
www.movello.com
MOVELLO Tenant’s Guide ..........................................................
Why use Movello? Movello makes the process of letting as straight forward and trouble free as it should be. We are able to assist you whether you require a Serviced Apartment, Corporate Let, Short Term Let or a Long Term Tenancy. We only employ experienced negotiators and support staff that will ensure that you get the best service possible. Winning the Bronze award at The National Estate Agency of The Year Awards 2007 confirms our pedigree and the high level of service we deliver to our clients. Personal Service: - All our consultants are equipped with direct telephone numbers and access to their emails whilst on the move. Consultants work flexible hours to support the needs of our professional client base. Advice: - All of our negotiators have at least three years experience in the local property market and will always offer you a balanced & neutral perspective on the rental market. Our consultants can provide you with advice on the local area and even introduce you to areas you may not have previously considered. Professionalism: - We pride ourselves on our professional yet friendly personal service. We ensure you are made aware of the latest properties on the market. We move quickly to secure properties for our clients, taking the stress out of the transition from offer to moving in.
The Movello Step by Step Tenants' Guide to Letting Your Property Step 1 - Register your Requirements You can view a selection of our properties and register online via our award winning website or through one of the many portals we subscribe to such as Primelocation, Rightmove, Propertyfinder, Findaproperty, Hotproperty, Email4property, Look4aproperty, Homes24 and Zoomf. Rental properties can be let as quickly as they come on to the market, therefore: Call us on 020 7473 9530 to view our latest properties before they are advertised.
Step 2 - Viewings Viewings will be arranged at times to suit you including evenings and weekends and you will be accompanied by an experienced member of staff, who can give advice and answer any questions you may have. We can meet you at the property you have arranged to view through us or collect you from your office or your nearest station. We always seek your feedback and ensure that you are offered viewings on all the latest properties that meet your requirements.
Step 3 - Reserving the Property Once you have decided on your chosen property, in order to reserve it, you will need to pay a holding deposit. The holding deposit is equivalent to one week's rent plus an admin fee which needs to be paid before any references can be sought and the property is withdrawn from the market. The deposit is non-refundable in the event you choose not to proceed with the tenancy or if you fail to provide complete and accurate information in your application. If the landlord declines to grant the tenancy you will be refunded the deposit in full.
Step 4 - References References will be taken for each tenant & guarantor via an independent referencing agency. They will require an employer, current landlord and personal reference and will undertake a credit check. The cost of referencing is payable by the tenant once the forms are returned. We will require a copy of your passport.
Step 5 - Tenancy Agreement You will be supplied with 2 copies of the tenancy agreement which needs to be signed on every page to confirm you have read and understood the contents. This acts as a binding contract between you and the landlord and confirms the amount you have agreed to pay as well as your obligations as a tenant and the obligations of your landlord.
Step 6 - Move in Monies Once your references are approved and you have signed the tenancy agreement you will need to pay the following before you move in to your property:- Any amount outstanding from your admin and reference fees - Six weeks deposit (your one week holding deposit will be deducted from this) - Rent in advance (generally one month but will be the full amount for short lets) - Inventory Check Out Fee (The check in and check out reports are important documents that protect you from paying for any damage that might have been caused to the apartment before you moved in) These monies need to be paid in cleared funds before you move in. Allow 1 working day for bankers drafts, CHAPS payments, bank transfers from HSBC or cash payments. Allow 3 working days for debit/credit card payments and bank transfers from other banks. Allow 5 working days for cheques. The security deposit is generally held by Movello as stakeholder throughout the tenancy. The tenant is usually responsible for Council Tax, Water Rates, Gas, Electricity & Telephone costs. All rents are payable by standing order to Movello or the landlord.
Step 5 - Inventory and Check In A full inspection of the property (Check In) will be carried out prior to you moving in and will include details of all furnishings and their condition. You will receive a copy of this and will have one week to dispute any items listed in the report. Both landlord & tenant are bound by the regulatory tenancy deposit scheme and Movello can be responsible for registering the deposit on the landlord's behalf in order to abide with current legislation. This protects the landlord and tenant from future disputes regarding condition of the property after the check out process.
Step 6 - Renewals & Check Out If you would like to extend your tenancy past the expiry date on your tenancy agreement, we will contact you on behalf of the landlord to negotiate a new tenancy. If you are leaving the property at the end of the tenancy, we will contact you to arrange a check out. The check out report is sent to the landlord & tenant and any deductions from the deposit are determined by the landlord. If the deductions are disputed by the tenant then the disputed amount is sent to the tenancy deposit scheme for arbitration and the balance is returned to the tenant.
Our Commitment to You We strive to provide the highest possible service standards at all times. We understand that effective communication and efficiency in finding you a property are key to your experience with us. Our aftercare service for properties we manage is also second to none. Our main objective is to ensure that Movello tenants are happy and settled in their new homes and that there is minimal stress experienced throughout the process. 'Moving made personal' is our commitment to you and we hope you will use us again and recommend us to colleagues & friends.
020 7437 9530 F11 Waterfront Studios, 1Dock Road, London E16 1AG
tel: 0207 473 9530 F11 WATERFRONT STUDIOS 1 DOCK ROAD, E16 1AG
e-mail: info@movello.com