TABLE OF CONTENTS
Presentation
Presentation.....................................................................................................5 Message from the president........................................................................6
RESPONSIBLE CONSTRUCTION...................................9
Within the actions that integrate its Sustainability Policy, MRV Engenharia presents the second edition of its sustainability report: a panorama of the year 2012, and the first one prepared according to the guidelines issued by the Global Reporting Initiative (GRI), a multi-stakeholder organization recognized worldwide for dedicating to the standardization and improvement of the companies’ economic, social and environmental performance reporting techniques. Joining its own indicators and GRI’s ones, MRV Engenharia keeps improving its management towards a more sustainable and responsible practice.
Business, Mission, Vision and Values.......................................................10 Make dreams come true................................................................................11 My House, My Life...........................................................................................14 Progressive scale............................................................................................19 Certified quality................................................................................................21 Our operations..................................................................................................22 Corporate governance....................................................................................24 Management system......................................................................................29 Awards and recognitions in 2012...............................................................31
DELIVERY OF DREAMS.....................................................33 Relations with the client...............................................................................34
The document, which encompasses the totality of MRV Engenharia’s operations, exposes the company’s main achievements, challenges and progresses in the social, economic and environmental fields, presents the organization’s profile and evidences how MRV Engenharia practices principles such as ethics and respect for all its audiences – workers, partners, communities, press, governments and clients. More than simply present the company action scenario, the report reveals how the search for the business sustainability translates into concrete actions and results. The document also addresses the Company’s management model, and it is an instrument of reference for the continuous improvement of the processes.
COMMITMENT WITH PEOPLE........................................49 Shared growth..................................................................................................50 Talent retention...............................................................................................55 Opportunities for young professionals.....................................................56 Health, safety and wellness........................................................................64 Trust and partnership....................................................................................72 Benefits and differentials.............................................................................76
SOCIOENVIRONMENTAL COMMITMENT...................79 Sustainable goals............................................................................................80 Ethical commitment.......................................................................................83 Environment......................................................................................................85 Compensations and city improvements...................................................92 Incentive to sport............................................................................................100
SUSTAINABLE OPERATION............................................103 Our results.........................................................................................................104 Economic pillar.................................................................................................106 GRI Summary....................................................................................................110
GRI / 2.1; 3.5; 3.6
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7
Message from the president
On this second anniversary of the Company’s Sustainability Report, we already have a lot to celebrate. On the following pages, you are having access to our investment in good practices regarding work relations, our commitment with our workers and also with clients, business partners, with the environment and with the society in general. We are presenting our results and challenges we faced in 2012, besides our expectations for 2013. But, especially, you are going to see how much we care about people and the importance of that in our way of being. The year of 2012 was marked by the revision of our Code of Conduct because we believe it is a live document that has to be constantly updated and improved to secure transparence and ethics. Another milestone was our adhesion
GRI / 1.1; 4.8
to the National Commitment for the Improvement of Work Conditions in the Civil Construction Industry that was put together by the General Secretariat of the Presidency of the Republic and that tries to improve the quality and the work conditions of our professionals at their respective work sites. It is also important to highlight that we at MRV Engenharia have been investing massively in social projects, and in projects and compensations to improve the quality of life in the 120 cities in which we operate, as you are going to see on the following pages of this publication Enjoy your reading. Rubens Menin MRV Engenharia’s President
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
Make dreams come true
Business Development, construction and sale of housing units.
Make the dream of home ownership come true, offering housing units with the best benefit / cost ratio for the client. That is MRV Engenharia’s mission statement. The company has been working in the Brazilian real estate market for 33 years with a focus on classes C and D *.
Mission Make the dream of home ownership come true by offering housing units with the best benefit / cost ratio for the client.
Location, price and financing options are some of the attributes of MRV’s projects, which sold more than 135 units per business day in the year of 2012. Since it was founded, in 1979, MRV Engenharia has already sold more than 200 thousand units, which makes it the largest construction and development company in the country in its segment.
Vision Be the best company in the development, construction and sale of low income real estate in Brazil.
Values
In 2012, the Company expanded its presence and reached 120 cities and 18
Ethics and transparency;
states in Brazil, in the Southeastern, Central-western, Northeastern and Southern Regions, and in the Federal District (refer to city map on page 22). To manage 325 construction sites in simultaneous progress within this extensive geographic area, the company is guided by a systemic strategic planning and it counts on an integrated management model that encompasses from prospecting and choosing land, to the stages of production, sales and aftersales services.
* Class C consists in families with a monthly income between R$1,200 and R$5,174; class D consists in families with a monthly income between R$751 and R$ 1,200 per month
In addition, it maintains consistent technical staff formed from engineers, architects, specialists in the different sectors of construction and administrative support staff, with qualified personnel in all fields.
Think like the client; Add value for the shareholder; Committed team; Share success; Sustainability.
MRV’s Main Administrative Office, in the city of Belo Horizonte.
GRI / 4.8
GRI / 2.2; 2.4; 2.7
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
Company success is mainly the reflection of the union of three concepts: • Site location; • Cost/benefit for the client; • Accessible financing. MRV Engenharia constructs its residential buildings in neighborhoods with infrastructure and a capacity to provide residents with their needs. Efficiency comes through design standardization associated to the building modular
structure, which may be replicated in different kinds of projects. Efficiency comes through design standardization associated to the building modular structure, which may be replicated in different kinds of projects. That differential allows for a shorter development and construction cycle, speeding up the delivery of the residential units. With shorter cycles, the company gets better return for its investment.
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
My House, My Life The Company was born with a focus on the low income segment and it is a reference in this marketplace. Due to its experience in the segment and to the brand credibility, MRV became the main partner of the Federal Government in the execution of the largest popular housing program in the country, My House, My Life (MCMV), which was implemented
in 2009. Following the program criteria, and coinciding with MRV’s expertise, the target audience is families with an income between three and ten minimum wages (corresponding to the economic segment called class C), who, most of the times, have the opportunity to buy a home for the first time.
With this partnership, MRV has been contributing to reduce the housing deficit in the country, helping thousands of families to make the dream of home ownership come true. The first stage of the program, My House, My Life 1, between April 2009 and May 2011, exceeded the mark of 1 million contracts. In that stage, MRV was responsible for 12% of the total number of units contracted in groups 2 and 3.
On June 2011, My House, My Life 2, was launched. The target is to contract 2.4 million residential units by 2014. In the 2nd stage, MRV also started to work with Banco do Brasil, being responsible for 45% of the total number of contracts issued by that bank in groups 2 and 3, in 2012.
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
Better perspectives Changes implemented to My House, My Life on October 2012 improved the perspectives for beneficiaries and companies in the real estate sector by increasing the number of Brazilian
Completed units
families that are able to make the dream of home ownership come true. They also favored MRV’s land bank, whose eligibility for MCMV increased from 78% to 97%.
Units hired by financial agents
23.874
26.457
64.573 40.859
15.141
2010
2011
2012
2010
47.959
2011
2012
My House, My Life 2 (2011-2014) MCMV
Status Sep/2012
Caixa
MRV
MRV’s percentage in MCMV
MCMV
Signed
(units)
912.501
76.219
8%
Signed
00-03 SM
289.783
2.741
03-10 SM
622.718
73.478
Status Banco Dec/2012 do Brasil
MRV MRV’s percentage in MCMV
(units)
114.000
28.334
25%
1%
00-03 SM
50.349
0
0%
12%
03-10 SM
63.651
28.334
45%
Source: Caixa and MRV
Source: Banco do Brasil and MRV
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
My House, My Life (parameters updated by the Federal Government in 2012):
Progressive scale
Price increase of the unit that is eligible for the program (R$) up to 190 up to 170 thousand thousand
Rio de Janeiro, São Paulo and Brasília Metropolitan Areas Previous
up to 170 up to 150 thousand thousand
Cities with over 1 million inhabitants + State Capital Cities
up to 145 up to 130 thousand thousand
Cities with between 250 thousand and 1 million inhabitants
up to 115 up to 100 thousand thousand
Cities between 50 thousand and 250 thousand inhabitants
up to 80 up to 90 thousand thousand
The search for creative solutions allied to innovative strategies to construct and sell its projects is MRV Engenharia’s footprint.
Cities with less than 50 thousand inhabitants
To secure price, quality and location, the company has differentials such as an inventory of land plots in well structured locations, high quality partnerships for the supply of material and inputs, and a standardized construction structure.
New
New subsidies
The use of standardized processes and the strict quality control that takes place in
Increase to maximum family income eligible to the subsidy: from R$ 3,100 to R$ 3,275 R$ 25.000
all its construction sites make MRV a real construction industry. In order to keep its quality standards, the company carefully selects its suppliers (refer to page 73). Due to the high volume of works, the company is able to get the best commercial conditions in contracts with suppliers. By working at scale and diluting fixed costs, MRV obtains a progressive increase in its productive capacity, as the graphs on the next page show.
R$ 25.000 R$ 17.960
R$ 17.960 R$ 10.783
Up to R$ 1,600
From R$ 1,600 to R$ 2,325
R$ 2.113
R$ 2.113 R$ 2.113
From R$ 2,325 to R$ 2,790
From R$ 2,790 to R$ 3,275
R$ 0
Up to R$ 3,275
Other cities
SP, RJ, DF Metropolitan Areas
R$ 0
To secure price, quality and location, the company has differentials such as an inventory of land plots in privileged locations, high quality partnerships, and a standardized construction structure with the use of innovative architecture.
Lower financing cost Previous
New
Family income
Interest rate
Family income
Interest rate
Up to R$ 1,600
4.0% + TR
Up to R$ 1,600
4,0% + TR
From R$ 1,600 to R$ 2,325
5.0% + TR
From R$ 1,600 to R$ 2,455
5.0% + TR
From R$ 2,325 to R$ 3,100
6.0% + TR
From R$ 2,455 to R$ 3,275
6.0% + TR
From R$ 3,100 to R$ 5,400
8.16% + TR
From R$ 3,275 to R$ 5,400
7.16% + TR
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
Ongoing works and average number of units per quarter per project
332 304 277
192 172
170 153
141
1T09
2T09
170
3T09
205
214
226
238
242
255
258
271
279
276 281 279
283
329 290
329
325 303
297
333
Certified quality
313
221
185
4T09
1T10
2T10
Average number of units per project
3T10
4T10
1T11
2T11
3T11
4T11
1T12
2T12
3T12
4T12
Ongoing construction sites
The program, managed by the Ministry of Cities, aims at organizing the sector of civil construction to insure the improvement of habitat quality and the overall modernization of production. Among certificate requirements are
Operational capacity in constant growth Units produced
10.262
9.869
10.349
As a reflection of quality progress and management improvement, MRV is certified to the Brazilian Program of Habitat Quality and Productivity / level A (PBQP-H). The company was one of the first construction companies to reach the maximum level of qualification in the program, on November 2001, and it goes through annual external audit to renew the certificate.
10.398
labor requalification through training, standardization as well as constant and preventive process check through the application of periodical audits, besides reducing waste and rework levels. MRV Engenharia is also certified to ISO 9001, a standard that sets criteria for suitable business management with a main focus on client satisfaction. In order to keep the certification, the company goes through annual audits to evidence, among other aspects, its commitment to quality at all levels of hierarchy, in addition to the appropriate management of human resources and of the material necessary for the business.
9.794 9.152
8.439 7.384 6.478
6.982
6.802
5.141 4.325 2.483
3.922
MRV is certified to the Brazilian Program of
2.779
Habitat Quality and Productivity / level A (PBQP-H). 1T09
2T09
3T09
TOTAL 2009 13.509
4T09
1T10
2T10
3T10
TOTAL 2010 25.985
4T10
1T11
2T11
3T11
TOTAL 2011 35.372
4T11
1T12
2T12
3T12
Total 2012 39.656
4T12
The company is also certified to ISO 9001, a standard that sets forth criteria for suitable business management.
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
Our operations fortaleza
são luis
ceará
maranhão
• Alagoas: Maceió
• Goiás: Aparecida de Goiânia, Goiânia, Valparaíso de Goiás
alagoas sergipe mato grosso
• Rio de Janeiro: Belford Roxo, Campos dos Goytacazes, Duque de Caxias, Macaé, Niterói, Resende, Rio das Ostras, Rio de Janeiro, São Gonçalo
• Maranhão: São José do Ribamar • Mato Grosso: Cuiabá, Várzea Grande
• Santa Catarina: Joinville, São José
• Mato Grosso do Sul: Campo Grande
• Paraná: Arapongas, Araucária, Cambé, Curitiba, Londrina, Maringá, Ponta Grossa, São José dos Pinhais
• São Paulo: Americana, Aparecida, Araçatuba, Araraquara, Araras, Atibaia, Barretos, Bauru, Birigui, Botucatu, Campinas, Campo Limpo Paulista, Catanduva, Cotia, Ferraz de Vasconcelos, Franca, Guaratinguetá, Guarulhos, Hortolândia, Indaiatuba, Itu, Jacareí, Jundiaí, Limeira, Marília, Mauá, Mirassol, Mogi das Cruzes, Mogi Guaçu, Ourinhos, Paulínia, Pindamonhangaba, Piracicaba, Poá, Presidente Prudente, Ribeirão Preto, Rio Claro, Salto, Santo André, São Bernardo do Campo, São Carlos, São José do Rio Preto, São José dos Campos, São Paulo, Sertãozinho, Sorocaba, Sumaré, Suzano, Tatuí, Taubaté, Tremembé e Votorantim
• Paraíba: Campina Grande, Cabedelo, João Pessoa
• Sergipe: Aracaju
• Pernambuco: Caruaru, Jaboatão dos Guararapes, Olinda, Recife
maceió
aracajU
salvador
bahia distrito federal cuiabá
goiás goiânia
• Rio Grande do Norte: Natal, Parnamirim • Rio Grande do Sul: Canoas, Caxias do Sul, Gravataí, Novo Hamburgo, Porto Alegre, Sapucaia do Sul
• Minas Gerais: Belo Horizonte, Betim, Contagem, Juiz de Fora, Lagoa Santa, Montes Claros, Nova Lima, Uberaba, Uberlândia, Vespasiano
recife
pernambuco
• Ceará: Fortaleza, Maracanaú
• Espírito Santo: Cariacica, Serra, Vila Velha, Vitória
joão pessoa
paraíba
• Bahia: Camaçari, Feira de Santana, Lauro de Freitas, Salvador
• Distrito Federal: Águas Claras, Ceilândia, Gama, Planaltina, Taguatinga
rio grande do norte
natal
minas gerais belo horizonte
mato grosso do sul
espírito santo
campo grande
são paulo
paraná
são paulo
RJ
rio de janeiro
santa catarina rio grande do sul porto alegre
MRV ENGENHARIA IN 2012: • 325 works in progress, in 18 states and 120 cities in Brazil • 32,995 collaborators in the operation line • 6 thousand news jobs positions created • 39,656 residential units produced; 34,213 residential units sold.
GRI / 2.5; 2.7; 2.8; LA2
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
Committees, tasks and composition (December, 2012)
Corporate governance
MRV Engenharia is listed on Novo Mercado, the highest standard of corporate governance in Bovespa
MRV Engenharia is a publicly traded company with stock traded at BM&FBovespa. Since it went public in the stock exchange in 2007, MRV is listed in Novo Mercado, the highest level of corporate governance in Brazil. To be listed on Novo Mercado means to be committed to providing information that ease follow up and inspection of administrative acts and of company controllers. It also means to be subject to the business rules that best insure shareholders’ rights. MRV’s governance model is ruled by ethics and transparency. The company has an Administrative Council, which is
1
2
3
4
the most important jurisdiction in decision making. It is in charge of representing shareholders and supervising the Executive Board, defining strategies and pointing out directions to be followed. The Administrative Council consists of seven members, of which five are independent and two take part in the group that controls the company. It counts on six committees: Human Resources, Corporate Governance, Relations with the Client, Real Estate Development, Risk Management and Ethics Committee. They give support to the Administrative Council by providing information and recommendations to back decision making.
The Administrative Council consists of seven members, five of which are independent. 1. João Batista de Abreu 2. Eduardo Luiz de Mascarenhas Picchioni* 3. Marcos Alberto Cabaleiro Fernandez 4. Levi Henrique 5. Fernando Henrique da Fonseca 6. Rubens Menin Teixeira de Souza 7. Marco Aurélio de Vasconcelos Cançado
5
6
7
* On 30/Apr/2013, he was replaced by Rafael Nazareth Menin Teixeira de Souza.
GRI / 2.6; 4.1; 4.2; 4.3; 4.9; LA13
Committee
Tasks and responsibilities
Composition
Human Resource Committee
It provides strategies to attract and retain talents such as proposing development, training and remuneration programs.
One advisor (Levi Henrique) and three Company Executive Directors (Júnia Maria de Sousa Lima Galvão, Rafael Menin Teixeira de Souza and Leonardo Corrêa).
Corporate Governance Committee
It follows the progress of the best international practices and proposes adjustments and evolutions for the Company corporate governance system whenever it feels necessary.
One advisor (Levi Henrique), two Executive Directors (Júnia Maria de Sousa Lima Galvão and Maria Fernanda Menin Teixeira de Souza Maia).
Relations with the Client Committee
It minimizes or solves situations that may pose problems for clients and defines strategies to improve client satisfaction.
One advisor (Marcos Alberto Cabaleiro Fernandez), one Executive Director (Eduardo Paes Barretto) and one Executive Manager (Flávio Vidal Cambraia).
Real Estate Development Committee
It defines the strategy for geographic expansion and land acquisition.
Two advisors (Rubens Menin Teixeira de Souza and Marcos Alberto Cabaleiro Fernandez) and three Executive Directors (Hudson Gonçalves Andrade, Rafael Menin Teixeira de Souza and Eduardo Fischer Teixeira de Souza).
Risk Management Committee
It assesses financial, operational, social and environmental risks for the Company and sets the corresponding mitigation strategies.
Two advisors (Marcos Alberto Cabaleiro Fernandez and Marco Aurélio de Vasconcelos Cançado), two Executive Directors (Leonardo Corrêa and Maria Fernanda Menin Teixeira de Souza Maia).
Ethics Committee
It manages ethics at MRV.
One advisor (Marcos Alberto Cabaleiro Fernandez), four Executive Directors (Leonardo Corrêa, Maria Fernanda Menin Teixeira de Souza Maia, Rafael Menin Teixeira de Souza and Júnia Maria de Sousa Lima Galvão).
Stock Ownership Breakdown (Position as of December/2012)
Other Shareholders 63% Rubens Menin T. de Souza 33% Council Member Executives 3% Treasury Shares 1%
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
Transparency Channels MRV works totally according to the laws, searching for the implementation of the best practices in its activities and requiring the same from suppliers and partners. That maxim is practiced at all levels, such as tax payment or contracting collaborators according to the legislation, among others.
such as a website for investor relations
Besides that, the company strongly invests in transparent communication by offering a series of channels available,
department, the company offers and
that is updated with information in Portuguese and English, e-mail notices, newspaper articles, and it promotes periodical meetings with market analysts
In 2012, the Company created and implemented the Ethics Committee.
and investors. For shareholders and employees to make recommendations or give guidance to the highest governance gives incentive to the use of e-mail (faleconosco@mrv.com.br).
Ethics and conduct Pulverization
8,4%
9,1%
28,6%
26,3%
42,8%
20,3%
4T10
11,7%
30,5%
13,6%
30,7%
13,5%
30,5%
shareholders per region on the total outstanding shares.
11,7%
28,0%
36,2% 39,2%
28,5%
1T11
Brazil
34,9%
18,6%
20,8%
2T11
3T11
America (except Brazil)
35,0%
21,0%
4T11
10,2%
9,6%
8,6%
23,9%
23,5%
24,1%
39,0%
39,3%
39,5%
26,9%
27,6%
27,8%
40,2%
20,1%
1T12
Europe
2T12
3T12
• Analyze situations that are not envisaged in the Code of Conduct and define related procedures;
Database: 31/Dec/2012
MRV only has operations in Brazil, but it counts on investors all over the world as shown on the percentage graph for
One of the important progresses in 2012 was the implementation of the Ethics Committee, simultaneously with the update of the Code of Conduct and the creation of the Confidential Channel. That Committee has the following main responsibilities:
GRI / 2.5; 4.4
• Commitment to health; • Professional safety and integrity; • Relations with the different audiences; • Conflict of interests;
• Evaluate the situations in which the code is not complied with in order to decide the actions to be taken;
• Asset protection;
• Manage communication channels regarding the ethics structure;
Asia and Oceania
MRV’s new Code of Conduct, reviewed and updated in 2012, presents the company structure and reinforces values:
• Clarify doubts about guidelines;
• Involve the executive board in actions to reinforce the values and the Code of Conduct;
4T12
• Annually review the Code and update it whenever necessary.
GRI / 4.8
• Brand policy and guidelines on how to use it; • Environment and social responsibility; • Compliance with the law and with the best corporate governance practices.
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
Management system Relations with stakeholders The assumptions that rule MRV Engenharia’s relations with its stakeholders are ethics and transparency. The company believes that, to have the respect of the market and the society as a whole, it has to make sure that its operations are guided by mutual respect, fair and egalitarian treatment, and commitment. Thus, it does not tolerate conducts that are incompatible with its values and principles, such as: • preferences, favoring or privileges due to social or hierarchical position, or even due to the number of years working at the Company; • intimidation or threats, abusive attitude, words or behavior against anyone’s moral or physical integrity;
• attitudes or words that may be characterized as moral or sexual harassment; • discrimination due to race, gender, age, marital status, religion, sexual orientation, special needs, nationality, political beliefs and any other kind of prejudice; • inappropriate work conditions, as well as use of slave or child labor. In 2012, MRV Engenharia progressed in the relations with its stakeholders by identifying opportunities to strengthen ties with some strategic audiences, among which are its collaborators, suppliers, clients, trade associations, financial and governmental institutions.
MRV’s audiences
GOVERNMENTS
PRESS
OWN STAFF
SUPPLIERS
MRV
ENVIRONMENTAL OFFICES
TRADE ASSOCIATIONS
COMPETITORS
UNIONS CLIENTS
PUBLIC POWER
COMMUNITIES FINANCIAL INSTITUTIONS
GRI / 4.14
The constant investment in tools that allow complete business management is one of MRV’s differentials in the Brazilian civil construction market. Encompassing almost all the areas in the Company, the information management system counts on 37 technology solution modules and systems. One of the highlights is ERP (Enterprise Resource Planning) by SAP, a business management software company. Another system that is a differential in business management is CRM Dynamics, as well as BPM Oracle’s resources, a tool mainly used to support MRV Crédito (credit) and Nota Fiscal Express (invoice) systems. Those and other technological
tools add their efficiency to systems developed internally by the company – MRV Comercial (commercial), MRV Obras (works), MRV Orçamentos (budget), among others. In 2012, the Company improved the management possibilities even more by developing large projects such as the Assistência Técnica 2.0 (technical assistance) module, which, as of the beginning of 2013, opened a new boundary concerning the use of mobile equipment such as tablets and mobile phones in field activity operations. In the event of technical assistance, the resources are used in inspections, preventive and corrective maintenance.
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2012 SUSTAINABILITY REPORT - RESPONSIBLE CONSTRUCTION
In 2012, MRV was elected the most innovative company in the construction category by the study “The 100 + Innovative Companies in IT” carried out by
Awards and recognitions in 2012
Information Week Magazine and organized by It Mídia. Another novelty is the creation of MRV Comercial (commercial) system. The tool encompasses MRV Corretor (broker), which has over five thousand users, keeping its functionality in sales stages and broadening its reach to client prospecting. Having a database of over 100 thousand potential clients, the Company’s commercial area, as of November 2011, is now managed by this platform, which represented a great advantage for its performance. The Company has also improved the Real Estate Credit system to allow for all credit analyses to be centralized and for the integration of process stages, from receiving physical or electronic invoices to checking unit handover and fiscal receiving.
That initiative brought to MRV the title of the most innovative company in the construction category by the study “The 100 + Innovative Companies in IT” carried out by Information Week Magazine and organized by It Mídia based on the evaluation of 247 Brazilian companies. In 2012, the Company implemented the Podio system, a social network similar to a platform that allows sharing photos and inputs, and generating statistics. The tool was developed to control workers’ accommodation camps to make sure that suitable conditions are available at those locations. It is a business differential and no other Brazilian company has a control tool such as that one.
Nowadays, over 980 accommodation camps are registered
São Paulo Top Imobiliário award MRV Engenharia was awarded by Estado de S. Paulo newspaper and by Secovi (São Paulo State Housing Union) the Top Imobiliário for its performance in the São Paulo Metropolitan Area in 2012.
ISTOé Dinheiro Dinheiro Ranking Champion in the Real Estate Construction sector, in the As Melhores da Dinheiro 2012 Ranking, by Istoé Dinheiro magazine, once it had the best profit among all open capital companies in the Americas sector,
Most remembered brand for the 13th time in the Leadership category of the Top of Mind award – Common Market – Successful Brands in the State of Minas Gerais 2011/2012. MRV was the brand chosen by 36.3% of the 1,387 interviewees in the 30 largest municipalities of the state of Minas Gerais.
Brasil Econômico Ranking
thousand workers
Elected as the company that adds the most value for shareholders, according to the 2012 Brasil Econômico ranking prepared by Assaf Institute and by Consultoria
GRI / HR7
according to Economática consulting firm. The consolidated net profit was R$ 760 million, 20% superior to the R$ 634 million reached in 2010.
Top of Mind
and almost 6 are monitored.
The C,ompany won first place among construction companies with 93.02 points and second place among development companies with 71.41 points.
GRI / 2.10
The Company was also the most remembered in the Civil Construction segment by the populations in the cities of Belo Horizonte, Ribeirão Preto, São José do Rio Preto, Bauru, Piracicaba, Uberlândia, Sorocaba, Franca, Suzano, São José dos Campos, Taubaté, Jundiaí and Curitiba.
M/Legatte Soluções Empresariais. The Company overpassed 228 companies in 23 segments, based on 2011 results.
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2012 SUSTAINABILITY REPORT - DELIVERY OF DREAMS
Client relations Relation Channels The year of 2011 was the Client Year at MRV and it represented a watershed: customer total satisfaction became the Company’s most important goal. All the areas in the Company were involved and it was possible to carry out several studies and surveys that identified opportunities for improvement and for internal process innovation at all levels. The following step was to plan strategies and implement new projects, systems and initiatives that would directly or indirectly contribute to maximize customer satisfaction.
Besides that, MRV started using client assistance guidelines to guide the work of all employees in the Company, from administrative sectors to Engineering, with a more relevant impact on the routine of the Client Relations team. In 2012, the implementation of pioneer projects such as Humanized Assistance (a more personal approach to customer calls), MRV Connection, Relationship Ruler (a guideline to direct customer assistance), Executive Assistance and Site Visit resulted in important changes to the structure and the way the sector performs.
From the moment the purchase agreement is signed, MRV’s client is offered a list of relation and assistance channels. One of the options made available is the Relationship Portal. Access to the portal is restricted to clients and protected by a login and a password. The channel was especially thought to offer the main necessary information and services after the unit is purchased. Through it, the client can, for example, follow the progress of construction according to
project schedule and to photos, access the financial balance and issue payment slips, in addition to clarify doubts and make requests. The site also offers a list of important pieces of information for those who have questions regarding the process of buying real estate. Through videos that use simple and didactic language, the client is able to quickly answer questions such as the different kinds of financing or the stages before the keys are delivered.
Client Portal Innovation In constant progress, still in 2013 the Client Portal is going to count on an innovative feature: a new tool that allows identifing on which stage of the buying process the client is going through, showing all the necessary and suitable information corresponding to that stage. If the client is
GRI / PR5
GRI / PR5
signing the financing papers, for example, when he or she logs into the Portal, it is going to highlight information and links that explain that process. Having access to the appropriate information, the client is able to better plan each stage and to live all the processes in a peaceful and safe way.
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First contact solution Another channel for clients to answer questions and make requests is the telephone number (31) 4005-1313. The channel is the entrance door for the client into MRV and, for that reason, the team that works in this area has the main mission to answer and solve requests in the first contact. To meet that challenge, a project was developed to increase the autonomy of the team that works at the channel. The intention is to make more efficient assistance available to quickly answer client requests. The initiative is already producing good results, a consequence of a new client
perception. In surveys carried out at the end of phone calls, the average score given by clients to assistance quality, agility and solution is 7.6, in a scale from zero to nine. Current indicators show team’s autonomy reached 83%. That means that 83% of the calls received are solved in the first contact. When client request cannot be solved in that first moment, the demand is forwarded to a second team that, with differentiated training and specialization, makes direct contact with MRV strategic areas and managements, looking for the right answers. This team also answers requests at the Talk to Us tool available at the Client Portal.
Humanized assistance Besides looking for an agile and efficient solution for requests in the first contact, there were significant changes to the way customers are assisted by MRV call center. Through the Humanized Assistance project, the teams receive training and
are encouraged to interact more freely with the client, using a closer, lighter and friendlier language. The idea is that the service takes place in a more natural and reliable way, losing the characteristics of mechanized communication.
In addition to those channels, the company also offers Client assistance channels
assistance, clarifies doubts and receives requests
Client portal: www.mrv.com.br/portaldocliente
through channels made available to the clients in the
Talk to Us: (31) 4005-1313
social networks – Twitter and Facebook – where it maintains the MRV Responde fan page. GRI / PR5
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By June 2013, MRV is reaching one million fans on Facebook, an unprecedented event among companies in the real estate sector. Once the date coincides with the beginning of winter and to celebrate the achievement, a campaign was planned to collect winter clothes in 95 of the 120 cities where the Company operates, allowing the followers to appoint the social entities to benefit from the campaign in each region of the country. The initiative is an example of how MRV has been using social networks, channels which that
started to be used in 2007 , when web 2.0 started showing its importance and trend. The fan page on Facebook was created in 2010 and in the beginning of 2012, the page already had 65 thousand fans. The popularity gathered in the social network is nowadays a great opportunity to make contact and interact with the public, getting to know users’ profiles and wishes in order to define specific actions. In addition to that, MRV also uses the social network as a channel to broadcast its campaigns and products.
Executive assistance Assistance Portal The Assistance Portal is a tool created in 2012 to help and to work as a guide for MRV clerks. The tool is another way to improve the relationship with the client. The Portal
holds all the operational procedures and process flows related to the clients, and it is also the environment where clerks interact and exchange experiences.
Another project that was developed to improve the relationship with the client is the Executive Assistance, where MRV Engenharia directors and executive managers talk directly to the client through the Talk to Us telephone channel. The project is a milestone in the approximation between the company
MRV does not see itself only as a company that sells homes. When it sells residential units, it sells dreams. During the stages in which this dream comes true, the client contacts the Company and that is why it is important to add involvement and reliability to the relation opportunities. Some characteristics of the assistance are calling the client by his or her name without using a title, providing information and offering useful inputs; talking, interacting in a spontaneous and nice way, being proactive, without following a script.
management and client needs. Then, the executives experience the routine of client assistance and identify, in an easier way, the opportunities to improve internal processes. In addition to that, the experience also contributes for a reflection on the real perception the client has of the company.
photo: Gláucia Rodrigues
The experience of talking directly to the client is important for us to understand their needs. When the client makes contact, his or her expectation is to have an immediate solution for his or her requests. The provision of correct information by MRV is essential to build a cooperative relationship during the call.
Bianca Vargas, Executive Manager and Viviane Sieiro, Client Relations Manager at MRV Engenharia.
GRI / PR5
GRI / PR5
Mônica Simão, Executive Director of Investor Relations, who took part in the Executive Assistance in 2012
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Relations in numbers
Client profile
200,000 active clients 41,550 calls received / month 21,700 requests completed / month
88% of our clients are buying a home for the first time1 MRV clients are young: 68% of them are between 21 and 35 years old
Relation indicators (December/2012) 88% - First home 12% - Other
54,800 accesses to the relation portal per month
68% - From 21 to 35 years old 32% - Other
2,300 contacts through the Call Center per month
3,959 assistances via Twitter and Facebook through MRV Responde channel
98.9%
Almost 70% of MRV buyers have an income lower than or equals to 6 minimum wages Most of our clients completed at least Secondary Education
assistance to requests received via Talk to Us
38,663 accesses to Youtube videos
17% - 2 a 3 minimum wages 52% - 3 a 6 minimum wages
844
12% - 6 a 9 minimum wages 19% - more than 9 minimum wages
followers on Twitter
52% - Secondary education 43% - Higher education 5% - Other
2,358 likes at MRV’s relation with clients Fan Page
Source: MRV 2011 1) Survey carried out with MRV clients - Data Popular - 2011
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Delivery of the Dreams In order to make the moment when the keys are handed over into a special moment for the client, the Company launched on September 2012 the project “Delivery of the Dreams”. It encompasses several actions that are carried out by a multidisciplinary team that is called the “Quality Squad”. At that moment, after all the necessary preparation, the team and the customer go through a check-list to inspect important items related to the quality of the home itself, including installations and facilities. It is an opportunity to show
transparency and commitment to the quality of the product that is delivered. Once the inspection is concluded, the owner receives from the company the keys to his or her apartment in a customized key ring, and a symbolic gift: an ecological kit with a small vase with sunflower seeds to symbolize the beginning of a new life. The team also delivers to the client a folder with the apartment documents and the Basic Owner’s Manual, which includes use guidance and tips to conserve and maintain the unit.
Early delivery
Jaqueline and Fernando Gonçalves, MRV clients.
GRI / PR3; PR5
Delivery date is something that receives special attention from MRV Engenharia. The company knows very well that delivery delays may harm client perception and cause frustration. That is why it is strongly committed to it, using a strict and detailed schedule control and works planning.
GRI / PR5
More than meeting the schedule, MRV is focused on bringing deliveries forward. In 2012, several projects in different areas of the country were delivered three to six months ahead of time, surprising families with the early delivery of the home ownership dream.
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Quality with a focus on the client Quality is a value that is observed by MRV in all areas from the choice of material, suppliers, resources to the techniques that impact the final product. On that purpose and during the last two years, the Company invested in and significantly enlarged the structure of its Quality area, which also includes Technical Assistance. As does the entire technical staff, those collaborators go through constant trainings and performance assessments that prepare them for the development of their daily tasks and to deal with the client. The team is also responsible for the continuous follow up of quality standards
set forth and, before the works are concluded, it supervises the finishing stage to make sure the best is used and that it is the most suitable to client expectations. The entire procedure is ruled by the company’s Quality System, which is a tool that supports each stage planning such as execution, material purchase and delivery, inventory, warehouse, among others. The system allows for refined technical control and it meets the company’s Quality Policies. Everything takes place in order to continuously improve processes and secure client satisfaction.
We made the dream of home ownership come true when we bought an apartment at MRV. The delivery was brought three months forward and it happened on October 2012. That was great because we got rid of the rent earlier. Another advantage is that we could decorate the apartment the way we wanted it. We chose closets, paint, finishing and we made adjustments so that it looked just like us. Ana Maria Fabrino Pizzi and Nielsen Barra, with their daughter Mariana, from Ribeirão Preto, are MRV Engenharia’s clients.
GRI / PR5
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Continuous improvement Continuous improvement is a value incorporated to all levels and areas at MRV. At Technical Assistance, which takes care of repairs and maintenance, the project measures and assesses the items as well as the reasons for client requests. Recurring repairs are studied by an internal quality committee that discusses the main issues and validates the actions to be implemented in the processes.
GRI / PR5
Most of client inputs and feedback get to the company through satisfaction surveys. Requests and inputs received through other means such as telephone, portal, e-mail, and social networks are also considered. The surveys involve clients who received the keys, as well as the ones who are in the technical assistance and maintenance coverage periods secured by the company – up to five years after purchase. Nowadays, MRV has 60 thousand clients within the guarantee period.
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Shared growth
MRV Engenharia understands that its employees are essential for the success of the company, regardless the position they hold. The Company tries to establish with all of them a relationship based on respect, ethics and
partnership. Nowadays, the construction company has 32,995 workers dedicated to construction activities and to tasks concerning support, prospection, sales and after-sales activities.
People management at MRV Engenharia is based on the following guidelines: • Recruit professionals who suit the demands; • Stimulate personal and professional development; • Promote organizational development, looking for results through the team/group; • Identify, value and retain talents at MRV; • Identify, value and appropriately allocate people who are aligned with MRV ‘s culture and values; • Spread and stimulate a unique business culture;
• Make a healthy organizational climate available to contribute to retention, innovation and company results. • Adopt remuneration and reward practices that are compatible with job positions and the marketplace. • Define attractive and differentiated remuneration policies for identified talents and key-people, since they are aligned to result reach.
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MRV Engenharia’s employee profiles
Education 39% - Complete/incomplete primary education 31% - Complete/incomplete higher education 28% - Complete/incomplete secondary education 1% - Post-graduation, master’s degree, doctor’s degree, complete/incomplete post-doctorate 1% - Illiterate
Contracting and promotions MRV Engenharia gives priority to internal movements rather than to external contracting. It is only when desired competences are not identified in the company’s own staff, according to a career planning, that the company goes to the marketplace to attract and recruit suitable professionals through selection processes that follow the Company’s people management guidelines. To form the teams working at the
construction sites, the Company gives preference to local labor in order to strengthen development in the areas where it operates. The Company outstands in employment generation. Nowadays, there are 325 construction sites that generate work and income for over 30 thousand families in 120 cities in 18 states. All employees receive individual performance follow ups and promotion opportunities.
Sex 75% - Male 25% - Female
Work force Age
32.995 22.409
42% - From 21 to 30 years old
26.635
28% - From 31 to 40 years old
Progress of the number of employees working at MRV’s construction sites 2010
2011
2012
GRI / LA1
15% - From 41 to 50 years old 11% - Over 51 years old 4% - From 16 to 20 years old
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Talent retention With the strong rhythm in the last years, MRV opened many professional growth opportunities to its employees. In order to retain talents in this environment of
opportunities,
the
Company
offers remuneration aligned with the marketplace, a secures qualification and development opportunities to all, stimulates commitment and a sense of belonging, and offers professional
Turnover Due to the characteristics of its activities, MRV Engenharia works with a large number of employees. The headcount varies along the duration of each construction site, according to their profiles and different stages. According to the article “Wages in Civil Construction in the years 2000: between formalization and turnover” published on the Work and Construction bulletin issued by DIEESE (Socioeconomic Studies and Statistics Interunion Department) on December 2011, employees in the field of civil construction stay at a company for an average time of 37 months, which is below the average in other sectors such as Industry, Commerce and Services. That turnover rate is explained by the flow of works itself once it deals with temporary contracts and the need for
on structured career plans with individual performance follow ups and promotion opportunities, in an environment that is based on meritocracy. All managers are instructed to carry out the performance assessment for their employees. In order to better control that process, MRV is developing a monitoring system that is going to be delivered on December 2013, being in force as of 2014.
progress perspectives. Employees count special qualifications according to the construction stages. At the end of 2012, MRV’s direct staff totaled 13,760 employees, while the total number, including trainees, temporary and outsourced employees, was of over 32 thousand workers. MRV’s turnover rate (corresponding to the sum of hires and dismissals divided per two versus the total workforce), calculated for direct collaborators only, totaled, at the end of 2012, 8.2%, as follows:
Professional qualification The Company has different qualification programs for employees in the administrative and operational areas. Between January and September 2012, the company offered 110 modalities of
presential training in a total of 16,494 hours for 2,418 employees. The balance is 6.82 hours per participant. Regular virtual training encompasses 989 employees.
Respect for diversity
Turn Over (2012) Administrative
3.6%
Commercial and Real Estate Credit
3.4%
Works
9.4%
As stated on its Code of Conduct, MRV does not discriminate nor does it tolerate discrimination based upon race, skin color, age, marital status, religion, nationality, sexual orientation or ideology.
The rate was calculated based on direct employees
GRI / LA1; LA2
GRI / LA10;LA12, HR4
That maxim is followed in recruitment stages as well as in promotion and work routine ones, in any area or process in the company. In 2012, no discrimination cases were registered.
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Opportunities for young professionals In addition to qualification programs for employees who are already in the staff, MRV offers to young people the opportunity to have access to the marketplace and to professional development. Initiatives such as the Young
Apprentice, Trainee, Apprenticeship, Internal Headhunter and Continuous Education for Trainees programs aim at identifying and preparing selected professionals to become strategic in the Company.
People with disabilities The People with Disabilities Inclusion Program aims at offering professionals with disabilities labor opportunities and development conditions. Labor Medicine evaluates the candidate and recommends a compatible job
position, with the agreement of the professional. In addition to that, the corresponding area gives support and follow up to secure that the employee is appropriately adjusted to the tasks.
When I was 15 years old, my father enrolled me at Cidade dos Meninos once he knew I would have many opportunities there. I stayed in the institution between 2001 and 2003, when I went to secondary school and took several technical and professional courses. That is when MRV Engenharia entered into my life and my admiration for the company started. It has always supported the Cidade dos Meninos project and it constructed a building for 200 students. In 2004, I looked for a job and I was lucky to get an opportunity at MRV. I started as a messenger boy and one year later I became an administrative assistant. In 2007, when MRV went public and the company expanded, I was already taking Accounting and started receiving new responsibilities until I got to the position I have now, Real Estate Credit coordinator. Nowadays, I am in charge of contract recording in Belo Horizonte and I count on a team of ten people. Another great achievement during those years I am at MRV was buying my own apartment according to my financing conditions. Having my new house, I got married in 2011, and now I live with my wife and my daughter.
Alex da Costa Atanåsio, MRV Engenharia’s employee for nine years, benefited of the support of the company during his adolescence as a student at Cidade dos Meninos, and nowadays he is also a client of the Company.
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2012 SUSTAINABILITY REPORT - COMMITMENT WITH PEOPLE Rafaela Cristina dos Santos Neves, backoffice assistant at the Client Relations area
Young Apprentice Program Young people between 14 and 24 years old who are assisted by partner institutions such as Fundação CDL, Divina Providência, Rede Cidadã and Associação Profissionalizante do Menor – ASSPROM (Professional Association for the Underaged) have an opportunity at MRV to access the marketplace. They are the target of the Young Apprentice Program, which qualifies them to enter the
professional world, with opportunities at the Company or at partner companies. Practical learning takes place at MRV’s facilities, followed by a manager, while the theoretical learning – which includes computer qualification and administrative activities – happens in parallel at the partner institutions. The Program lasts one year and a half.
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Apprenticeship Program The initiative, which targets civil engineering and production engineering students, offers to selected young people the opportunity to live the routine of a construction site, followed by MRV engineers. During the apprenticeship period, which may last up to two years, they get practical knowledge on all
stages in civil construction and they receive a scholarship compatible with the marketplace. When they graduate, or even before that, they may be hired and start a career at MRV Engenharia. In 2012, the program included around 800 students, 89 of which were hired as engineers in the production structure.
Continued education for junior trainees Marina de Assis Carvalho and Bruna Gomes Rasuck, trainees at MRV.
Targeting Production trainees considered strategic, the program started in 2011 to complete the education of the young people with better potential.
Trainees have to work at MRV for at least six months, have a positive performance evaluation and graduate in 12 months at the most as of the beginning of the program. In 2012, there were 41 participants.
Trainee Program The initiative focus on young professionals with potential to become the future Company leaders. For 24 months, they work and develop technical and behavioral skills through practical experience. The Trainee Program covers the areas of Engineering, Real Estate Development, Commercial and Real Estate Credit. It selects candidates who are to graduate in two years, with average school performance of at least 80%, knowledge of informatics and English.
The trainee circulates through different areas, with continuous follow up from the Human Development area and MRV High Management. That allows for an enlarged view of the company and for experiences that are going to be useful in his or her future performance as a leader. Thus, the young professional gains visibility and starts to build a career, contributing to the results of the Company at the same time. In 2012, 25 youngsters took part in the program.
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Headhunter Program The Headhunter Program offers opportunities to future professionals who are taking, at least, the 7th semester of Civil Engineering and Civil Production Engineering. The program prepares them to take over strategic positions in the Company. The starting point is a development plan that includes lectures, external and internal training, activities at the construction sites and at the office. Everything is closely monitored by the Human Development team and by MRV High Management.
An important part of the program is job rotation through the areas of Construction, Planning and Control, Budget and Costs, Design, Procurement and Client Relations areas, among others. During the last six months of the program (that may last up to three years, depending on the graduation date), the participant develops a project focusing on improvements or on cost reduction. The Human Development area issues the guidelines and organizes the examination board. In 2012, the program involved 44 participants.
The program has allowed us to gain theoretical and practical knowledge. It certainly represents a milestone and a lot of progress in our careers. We are getting more and more qualified to be professionals who are aligned with MRV Engenharia’s strategies and practices, ready to take over the growth challenges of this great Company. To be part in the staff of a 33-year-old company changes the life of anyone. It is a valuable opportunity and it has to be well exploited because learning with the best means to become part of the best team. Leonardo Pereira, Diego Faria and Guilherme de Freitas, participants in the Headhunter program.
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Safety, health and wellness MRV permanently invests on programs and actions on health and safety care. The Company follows all the legal requirements of the regulatory standards issued by the Ministry of Labor and Employment (MTE) and by the Consolidation of the Labor Laws (CLT), represented by initiatives such as the Medical Control and Occupational Health Program (PCMSO), the Construction Work Environment Conditions Program (PCMAT) and the Environmental Risk Prevention Program (PPRA). In addition to that, it implements educational actions and campaigns to foster collaborators’
awareness, involvement and commitment to labor health and safety. To make sure that actions reach the thousands of workers in the hundreds of Brazilian cities where MRV operates, it counts on its own Safety Engineering and Labor Medicine Specialized Services team (SESMT). The last one consists in 412 professionals hired by MRV and who enforce labor safety standards at the more than 325 construction sites. In addition to that, it counts on partner companies who act as multipliers at the sites, training the team and performing occupational medical exams.
In 2012, the Company carried out integrated Sipats all over Brazil.
GRI / LA8
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Safety A team of over 400 professionals dedicated to Labor Safety constantly suggests prevention ways and gives training to all company workers.
Every new worker goes through the introductory training, which lasts six hours, and the integration to the construction site training, which lasts one
hour. Both initiatives aim at spreading among new workers guidelines on risks of accidents and preventive measures. Besides that, each worker receives specific training according to his or her role, as well as uniforms and Personal Protective Equipment (PPE). As part of the routine, the Company uses a solid set of safety procedures such as the Safety Daily Talks (DDS) that are carried out between teams and their leaders in the presence of a labor safety professional, and the Preliminary Risk Assessments (APRs). The company also maintains internal commissions for accident prevention (CIPAs) and it carries out internal weeks for the prevention of labor accidents (Sipats) in all cities where it operates, with programs that include vaccination, medical exams, scavenger hunts, awards and lectures. In 2012, MRV Engenharia went a step ahead in the organization of Sipats. In a joint effort, they all took place during the same period at almost all regional offices and encompassed preventive activities at almost 300 construction sites all over Brazil and with the active participation of over 24.5 thousand people.
Number of workers (percentage): Covered by labor agreements
100%
Represented in formal health and safety committees
100%
GRI / LA4; LA6; LA8; HR5
GRI / LA8
Participants attended lectures on drugs, prevention of cancer and sexually transmitted diseases, defensive driving and safety at construction sites. In a festive environment, there were raffles, plays, musical presentations and snacks. There is also an Internal Commission for Accident Prevention (CIPA) at each construction site. It consists in a group of people appointed by the Company and representatives freely elected by the workers. CIPA contributes to the implementation of accident prevention programs at the workplace, represents the collaborators in their claims and inspects compliance with safety standards. The company adopts the best practices, such as the implementation of a safety checklist at the sites, and it manages the use of collective and personal protective equipment. In addition to trainings and campaigns to raise awareness and encourage safe behaviors, MRV Engenharia invests on modern machinery that optimizes production and exposes the worker to less risk. It also develops several solutions and adjustments to collective protection items, thinking on sustainability, reuse and durability.
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Health MRV has a structured set of initiatives to promote the health of its collaborators according to the guidelines in Regulatory Standard NR-7. The Occupational Control and Health Program (PCMSO) sets the trends and it envisages health protection, prevention and promotion actions. Constantly and periodically, from contracting to the end of the functional period at the Company, collaborators go through periodical and complementary occupational medical exams. MRV monitors absenteeism, disease frequency and severity indicators, trying to understand probable causes in order to develop preventive measures.
Among preventive actions are campaigns and lectures on subjects such as smoking, alcohol, drugs, high blood pressure, diabetes, first aids and Sexually Transmitted Diseases (DST). Another focus are Labor Gym activities, which are developed at the construction sites, and vaccination campaigns, carried out in a partnership with municipal and state governments, and with private clinics. In 2012, the Labor Health area immunized about five thousand collaborators at the 325 construction sites.
GRI / LA8
MRV carried out Sipats at around 300 construction sites with the active participation of over 24.5 thousand collaborators.
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Wellness To provide workers with comfort and quality of life, in 2012 MRV Engenharia started to implement improvements to the amenities at its work fronts.
between 100 and 400 people and include
Those areas at the construction sites are used for meals, entertainment and
improving the amenities at 100% of the
fans, individual lockers, a television, a microwave oven, among other items. In 2012, the Company reached the target of sites, new as well as ongoing ones.
for employees to rest. They receive
During the last two years, I worked at some of MRV’s construction sites in the cities of Hortolândia, Campinas, Sorocaba and Paulínia. I like to work for that company because it is very well organized and it complies with the rules. Labor laws and all our rights are respected. We receive safety trainings and we have several learning opportunities; we receive good treatment and we are respected. We timely receive meals and the basicneeds grocery package, among other benefits. Carlos Alberto dos Santos, outsourced collaborator working at Parque Patagônia site, in the city of Paulínia, interior of the state of São Paulo.
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Trust and partnership Actions regarding relations with contractors, unions and the collaborators themselves, plus the effort put on work and housing condition inspections, evidence the objective of the Company to fight irregularities and disrespect towards the rights of its workers. The
effort is in line with the first one among MRV Engenharia’s values, Ethics and Transparency, which may be translated into a relationship based on trust between the Company and its clients, employees, shareholders and suppliers.
Union Relations MRV respects and follows conventions and labor agreements with unions in all the states where it operates, trying to build a close relationship with those leaders to offer collaborators better and better conditions. An example is the invitations sent to union representatives for a visit to the construction sites and
accommodation camps and to maintain an open channel with the Company. All the collaborators are covered by the labor agreements entered into with regional unions. In 2012, no operations were identified where the right to free associations and collective negotiation had been threatened.
Relations with suppliers The partnership in labor contracting is used by MRV to have a more dynamic production. The Company sets forth close and lasting relationships with its supplier chain, securing compliance with the Company’s agreements, policies and values. MRV follows strict criteria when choosing and hiring companies, service providers as well as input providers. On that purpose, it has standards that rule every stage, from company qualification to contract. Direct and outsourced workers have the same work conditions, the same attention and benefits, and the Company is equally responsible for the health, integrity and safety of all of them. Accordingly, MRV requires contractors to follow the Brazilian legislation and it inspects in loco whether contracts are regular, as well
GRI / HR2; HR5; HR7; HR11; LA9
as its partners’ accommodation camps, meals, health and safety conditions. In order to prevent problems and irregular situations, as the ones that were registered in 2012, which resulted in denunciations against MRV regarding non-payment workers’ wages and accommodation camp poor conditions, the Company strengthened its control mechanisms and opened new communication channels with workers and unions. In addition to that, MRV’s labor safety technicians daily inspect owner’s and contractors’ accommodation camps. At all construction sites, the Company makes all necessary channels available for collaborators to complain in the event of non-payment of salary, unsuitable accommodation conditions, meals or any other irregular condition.
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Real time control To improve inspection effectiveness, MRV uses a kind of a corporate social network that allows for real time follow up, with the possibility to exchange information, images, and documents and to add input.
directors. The tool makes the solution to
Through that network, the Labor Safety team at each project registers and shares daily evaluations on the accommodation camps, submitting them to online follow up by MRV Engenharia managers and
of workers housed. The initiative is one
the claims more dynamic and it is able to record and generate daily statistics with the number of registered accommodation camps, their conditions and the number of the resources that contribute for better control and to improve work conditions, pursuant to the National Commitment signed by MRV (refer to page 83).
In 2012, 980 accommodation camps were registered. 575 of them were active, with 5,765 people housed. During that period, the system registered more than 4 thousand updates and inspections posted.
I am from Paraíba, but I work in São Paulo area and live at an accommodation camp near MRV construction site, where I have been working for the last six months. The accommodation camp looks like our houses. It has a kitchen with appliances and utensils, bedrooms with beds, closets and televisions, a bathroom with hot shower. It is comfortable, everything is new, it is a great place to rest. The Company sends us breakfast every day and a basic-needs grocery package once a month. I live with four coworkers and we are very close to each other. We share the tasks to follow the rules at the accommodation camp and to keep the place clean and tidy. Inspections by MRV safety engineers are frequent and very strict. Hélio Marinho da Silva, an outsourced collaborator who work at Parque das Águas construction site, in the city of Campinas, interior of the state of São Paulo.
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Benefits and differentials The Company exceeds the legal benefits, offering to its employees medical and dentist assistance coverage, a transportation card, a meal card, collective life insurance, discounts at member drugstores, fuel card and a List of Partners with discounts on products and services such as universities, gyms, language schools and restaurants. An important differential is the Profit and Results Participation (PLR) program that is open to collaborators. The annual distribution takes place according to the
Company financial performance and it also considers absences, the individual performance evaluation and the targets achieved vis a vis the annual goals defined by the senior management.
Those differentials allied to the size of the Company and the power of its brand make MRV a company where young talents want to work. In 2012, it held the ninth position among the 20 Brazilian companies that attract the most the so-called Generation Y. The survey was carried out by Linkedin, a business site with a social network format.
The survey assessed the behavior of young people looking for a job and it considered the organizations that were more popular in social networks and in the internet. MRV is seen as a company with a challenging profile, with personal and professional growth perspectives, and that values meritocracy for professional growth.
As part of the valuation and talent retention policies, MRV also has the Stock Options program. According to it, employees who stand out during the year have the option to purchase Company stock at specific market conditions. Nowadays, the program benefits 240 employees.
MRV fulfills all its commitments. It is a respectful company towards employees, clients, suppliers, and it timely pays salaries and benefits. We feel it is important to work at a company that is serious, honest and ethical in its relations. Likewise, we try to be professional and ethical in our relations inside the Company. The fact that our family is working at MRV is a reason for a feeling of calm and safety because we trust the Company management and leadership, and we try to give our best. We grew inside MRV and we have the opportunity to see our kids grow there too, which is a pleasure for us. Paulo Lima, a collaborator for over 23 years, executive manager in Real Estate Credit in the Ribeir達o Preto Regional Office, and Concei巽達o Lima, a collaborator for 16 years, administrative manager at the same regional office. Their children already work at MRV: Paula is a Real Estate Development coordinator in Ribeir達o Preto, and Arthur is a trainee in civil engineering.
GRI / LA3
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Sustainable goals As well as Ethics and Transparency, a Committed Team and Success, sustainability is one of MRV Engenharia’s values. To ally growth to the daily practice of those principles, the Company has been taking some actions regarding the economic, environmental and social aspects of the business in order to contribute to the quality of life of current and future generations.
In that sense, MRV performance is based on the respect for its stakeholders – clients, collaborators, shareholders, communities, press and governments. As part of the commitments made to those audiences, the Company works to make clients’ dreams come true, to promote people dignity and development, to preserve natural resources, contributing to country growth.
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83
Ethical commitment MRV developed in 2010 its Sustainability Policy and, since it was created, the Company continuously follows up its implementation, which is guided by the following pillars:
1) Economic Systemic management focused on cost control and gains related to productivity and product quality by spreading good practices to secure financial stability, continuous and safe growth.
2) Environmental The Company practices the reduction of negative impacts, together with environment protection. As it happened to the greenhouse gas emissions inventory, the Company develops surveys related to all practices to identify main subjects and areas to be reviewed so as to minimize negative impacts to the environment. MRV also includes large green areas to landscaping designs. In 2011, the Company overpassed its target to plant 100 thousand trees. It planted 105 thousand seedlings. In 2012, the target increased by 15%, and 120 thousand trees were planted. In that same year, the Company started projects for debris recycling lots at construction sites all over the country.
3) Social By 2012, the Company invested over R$ 40 million in actions to support and incentive childhood education and labor qualification. More social projects are progressively being incorporated to benefit school-age children and youth at the same time civil construction labor qualification programs are expanded. On the medium term, all the municipalities where MRV operates are going to receive those programs.
GRI / EN19
MRV is getting ready for the new challenges in the Sustainability area. In 2013, it is going to implement the environmental adjustment program to apply for ISO 14001 certification, which defines what has to be done for an Environmental Management System to be set forth. The Company is also going to apply for OHSAS 18001, a certification that validates the Company compliance and good practices in what regards labor safety and occupational health areas.
Work Conditions in the Civil Construction Industry established through the creation of the Permanent National Table by the Presidency of the Republic on a decree published on the Official Gazette (DOU) on March 1st, 2012. The document encompasses from labor contracting, qualification and development programs to health, hygiene and disease prevention issues. The program has strong interaction with unions in the different cities where the construction sites are located.
The assumptions to deal with the more than 30 thousand collaborators are respect, valuation and ethics. In 2012, MRV answered to the invitation of the General Secretariat of the Presidency of the Republic and adhered to the National Commitment for the Improvement of
To put that into practice, the Company, together with the unions, created at chosen sites a two-party committee, which meets periodically to promote actions to improve labor quality and conditions, looking for a healthier and safer environment that favors professional development.
GRI / LA8; LA9; SO5
Minister Gilberto Carvalho appoints union representatives at Top Life Taguatinga works.
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Social responsibility Labor qualification is one of the ways through which MRV is able to practice social responsibility. A constant practice for many years at the Company, the Production School, a literacy and professional qualification program that takes place at the construction sites, qualifies hundreds of people and contributes to the social development of the cities where MRV operates. Aligned with one of the basic guidelines of the National Commitment for the Improvement of Work Conditions in the Civil Construction Industry, that project is one of the priorities of the Company for 2013. Through that project, workers in different cities are qualified to work in civil construction job positions such as bricklayer, helper, master builder, carpenter, electrician, among others. The courses take place through several partnerships with the National Service for Industrial Apprenticeship (Senai), suppliers and unions, generating learning,
work and income opportunities for the communities. Students with good performance are hired by MRV and have the opportunity to build a career at the Company. Thus, the Company contributes to change the reality in the cities by offering employment, reducing labor deficit in civil construction and qualifying local labor.
Environment
The City Halls, important partners in that process, recognize the importance of the initiative as a propeller for social development and, in some cities, they appoint people to be qualified. The Production School model was first used by MRV in 2011. It was already implemented in Uberlândia, Curitiba, Porto Alegre, Londrina, Maringá and good results have been generated. On December 2012, 477 students graduated as master builders, electricians and administrative assistants in the City of Curitiba, State of Paraná.
Preservation of green areas
My daughter is getting married soon and that is why I looked for another place to live. I bought a plot of land and construction material to build a new house, but I didn’t have enough money to pay for the labor. I used the opportunity to learn the job from MRV Engenharia and I was very surprised by the course. My colleagues had the idea to use my plot of land as a learning place and we started using the techniques we had learned to build my house. I am happy and learning a lot with the almost 30 colleagues working in the construction with the support of the teachers. The house is as wonderful as I wanted it to be.
In addition to landscape design integrated to the projects and the surrounding areas, the Company puts an effort in the recovery of parks and degraded areas. On that purpose, MRV has been adopting Permanent Protection Areas (APPs) and securing maintenance according
Lia de Lourdes Bredon Dias, water sales representative and a student at the master builder course at MRV Engenharia Production School in Curitiba.
GRI / EN26
to agreements entered into with Environment Secretariats in the cities where the Company has projects. APPs are areas that, according to the federal legislation, have to be held harmless from impacts that may affect their preservation.
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Sustainable projects MRV tries to invest in solutions that are more and more sustainable. On that purpose, it incorporates natural resource protection in all phases of planning and construction, using in some of the
projects, for example, a box to collect and reuse rainwater, cooking oil collection for recycling and motion-sensing light bulbs in common areas.
In addition to that, it promotes some other important initiatives:
Individual water meters The Company uses individual hydrometers in its projects. That reduces the building monthly water consumption by up to 50%.
Economic toilet flushes In all the projects, the Company uses close coupled toilets, which saves about 20 liters of water per flush, compared to conventional models. The Company also offers the dual flush option that has two types of consumption: 3 or 6 liters per flush.
Certified wood 100% of the wood used in the work sites is certified and from recognized origins. The Company uses wood from planted forests due to its concerns about deforestation. That eliminates the risk of consuming native species. The main benefit is the use of renewable raw-material (following sustained production guidelines set forth in the forest certificate), which attaches CO2.
Destination of gypsum and wood In a partnership with recycling companies, MRV correctly removes and disposes of material such as gypsum and wood in several construction sites. After gypsum is collected, it is sent to a Transference and Sorting Area (ATT) for sorting and later reintegration into the productive process. Rests of wood in good conditions are transformed into sustainable furniture. The remaining wood is changed into chips (pieces of wood originated from cutting and wrecking) and forwarded to companies to be used as a source of power in production of ceramic, beverage, dairy products and laundries, for example.
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Greenhouse Gas (GHG) emission control In 2012, MRV presented the main results regarding the amount of its greenhouse gas (GHG) emissions – substances with a potential to create sudden weather changes and to contribute to global warming.
Waste management and recycling To reduce the impact of the thousands of tons of waste generated per year in its more than 325 projects in 2012, MRV improved waste management at the construction sites. The action, which consists in reusing debris at the sites themselves, started in 2011. By then, waste is taken to specific and appropriate places, which avoids accumulation of such material in sanitary landfills. The sites that count on waste management and recycling receive storage bays strategically located. Waste such as wood, gypsum, metal, bags, waste, debris and recyclable material are stored in those structures. Later, the material is sent to pre-defined locations according to its nature. The initiative includes the implementation of a mini recycling plant that would be
able to provide the construction site with inputs that resulted from the collected material. It is possible to reuse launders, blocks, concrete, stones and mortar. The debris changes into raw material that is used in lining, blind floors and to produce blocks. The waste that cannot be reused in civil construction is sorted and forwarded to external recycling or it may also be used for specific purposes. That initiative is part of MRV Engenharia’s responsible construction concept. Waste management is now implemented at 23 construction sites and it has been showing relevant results. With the preparation of a technical manual for waste implementation and management, the Company intends to take the initiative to the more than 120 cities where it operates.
The 2011 Greenhouse Gas Inventory complies with the Company’s commitment to sustainable operation. The survey addresses all relevant sources in scopes 1, 2 and 3 and it complies with the five principles in the GHG Protocol Corporate Standard, a methodology that is a worldwide reference in GHG corporate inventories. The five principles are: relevance, completeness, consistency, transparency and accuracy.
SCOPE 1
Direct emissions of greenhouse gases are mainly resulting from the diesel fuel consumed by MRV’s generators, vehicles and off-road equipment used at the construction sites.
SCOPE 2
Indirect emissions resulting from the purchase of power are due to the generation of purchased power, especially at works.
SCOPE 3
Other indirect emissions are generated by sources that the Company does not own nor control. However, they are connected to its activities. Emissions from waste management, air trips, logistics and transportation through freight have been included
Absolute GHG emissions per scope – 2011
GRI / EN16; EN17; EN19
Scope
t CO2
t CH4
t N2O
t CO2e
Scope 1
16.055,17
0,50
1,68
6.587,79
Scope 2
585,06
-
-
586,06
Scope 3
11.391,33
14,49
1,65
12.207,69
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2012 SUSTAINABILITY REPORT - COMMITMENT SOCIOENVIRONMENTAL
Results Scope 1 Base Year 2011 – GHG emissions per activity - Scope 1 70.1% - Off-road equipment / generators
Inventory History
19% - Aircrafts 4.7% - Fuel Card
For the year 2010, MRV estimated its GHG emissions for the first time, in compliance with BM&FBovespa ICO2 level. The methodology used to estimate emissions was based on the Company’s revenue and the analysis of the typical emissions in the sector.
3.5% - Light fleet / equipment 2.8% - Amenities area / 1st load at the apartments Refrigerant gases The main source of direct emission was the diesel fuel consumed by off-road equipment and generators, followed by the Company’s aircrafts and by the light fleet fueled by the employees with the use of a ‘fuel card’.
Results Scope 2
Base year 2011 – GHG emissions per area in the Company - Scope 2 78.1% - Work sites
In order to measure data regarding 2011, MRV took another step towards sustainability and quantified its emissions from current data related to its activity based on the main references or on the development of corporate inventories. The inventory concerning emissions measured in 2011 followed the same
14.6% - Administrative 7.3% - Stores Most of the consumption of power coming from the National Interconnected System is related to the activities performed at the construction sites. MRV and its partners consumed around 20 thousand MWh in 2011, which is responsible for the indirect emission of about 600 tons of carbon dioxide (CO₂e) associated to the generation of power by the Brazilian power supplier.
Results Scope 3 - 2010 x 2011
Greenhouse Gas Emission
Base year 2011 – GHG emissions per activity - Scope 3
inventories concerning the
8.9% - Transportation and distribution (freight – motorcycle courier)
years of 2010 and 2011 are
8.6% - Fuel reimbursement
available at the Company’s
Kg CO2e/unit produced
73.4% - Transportation and distribution (freight - cargo)
4.2% - Business trips 3.4% - Co-processing 1.1% - Landfill 0.4% - Taxi
website according to the principle of transparency.
For the 2011 inventory, we expanded the report coverage to Scope 3, including transportation emissions per freight in the CIF modality (cost, insurance and freight). Once civil construction requires a large amount of inputs, those emissions were relevant when compared to the other ones.
GRI / EN16; EN17
GRI / EN18; EN19
methodology that was used for the 2010 inventory, and their results are comparable to preserve the principle of consistency. Data collection was improved to increase inventory accuracy. Control mechanisms are currently being improved so that real emission generation is recorded for the company to be able to plan an effective reduction on those rates. The expectation is that, after the implementation of ISO 14001, MRV is able to set forth its strategic carbon management and makes its greenhouse gas emission inventory an even more efficient instrument.
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Square in the city of Contagem.
Compensations and city improvements Data issued by the Brazilian Institute of Geography and Statistics (IBGE) show that Brazil is becoming more and more urban. The 2010 Census registered that the number of people in the cities increased by almost 23 million, which results in an increase of the urbanization rate – from 81.2% in 2000, to 84.4% in 2010. The Institute concluded that the increase is caused by the natural growth in the urban areas, besides the migratory flows. In parallel with that movement, the demand for housing units and infrastructure in the cities increases. Also according to the 2010 IBGE survey, Brazil has over 160 million people living in urban areas, while the
number of people living in rural areas is lower than 30 million. Working to meet that demand, MRV Engenharia takes over an important role as a development agent in several areas, building residential units in the large centers and creating infrastructure that supports the wellness of thousands of families. To improve the quality of life in the places where the Company operates is one of the most important goals of MRV. In 2012, the Company invested over R$ 90 million on street and avenue paving, the construction of schools and basic health centers, basic sanitation and sewage stations, park, square and garden recovery and maintenance, among other initiatives.
GRI / EC8; EN26; SO1
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2012 SUSTAINABILITY REPORT - COMMITMENT SOCIOENVIRONMENTAL
Some works in 2012
• Urbanization projects in Bauru (State of São Paulo) amounted to R$ 3.5 million invested by MRV in the city. The Company repaved over 22 thousand m² of streets in the district of Terra Branca, implemented 875 meters of a water intake network and 535.45 meters of a rainwater network, installed traffic signage equipment and made R$ 1.5 million available so that the City Hall could improve the local road system.
• The improvements to streets in the cities of Ribeirão Preto and São Carlos (State of São Paulo) amounted to R$ 235 thousand. In Ribeirão Preto, R$ 210 thousand were used to pave 3.7 thousand m2 of streets, to build sidewalks and to plant trees. In São Carlos, the Company invested R$ 25 thousand in the construction of a 750-meter bike lane.
• MRV started the revitalization and landscape design at Almir Dutra Square, in Maracanaú (State of Ceará). Pavement and accesses for disabled people were improved with, for example, the installation of podotactile floor. Gym equipment and rides for children were also placed together with improvements to benches and lighting. The renovation cost R$ 115 thousand and benefited around 4,250 people living in the neighborhood.
• Nossa Senhora Auxiliadora Square in the city of Cuiabá (State of Mato Grosso) was renovated and improved by MRV Engenharia and Prime Construções. They invested R$ 70 thousand in the revitalization and donation of community equipment, and planting several native trees to form a large green area. The total investment is going to be R$ 1 million by 2014 and it benefits over 15 thousand people who live in the area.
• The Company invested R$ 1.77 million in the square at Barreto district in the city of Niterói (State of Rio de Janeiro). From the total amount, R$ 1.5 million corresponds to the plot of land that was donated to the municipality. With an area of 2,701 m², the square has a playground and exercise equipment. It also has a kiosk, skating rink, bicycle facilities, game table and a 600-m² green area.
• In a partnership with Contagem City Hall and with Log Commercial Properties, MRV completely restored the Manor in Gentil Diniz Park, in the city of Contagem (State of Minas Gerais). The project started in 2010 and maintained the mud and straw structure and the original characteristics of the XIXth century manor. R$ 563 thousand were invested in the restoration of the manor and the construction of the attached kitchen.
• MRV Engenharia and Prime Construções joined efforts to secure improvements for the cities where they work in the state of Goiás. In the In Valparaíso, the companies invested R$ 4.5 million on the construction of a sewage treatment station and a pumping station.
GRI / EC8; EN26; SO1
GRI / EC8; EN26; SO1
• In Belo Horizonte (State of Minas Gerais), MRV took part in the project to renovate one of the most traditional housing complexes in the city, the Institute of Industry Employees Retirements and Pensions (IAPI), which was launched in 1947 by the mayor at the time, Juscelino Kubistchek. The project was developed by Casa & Tintas and Coral, and it counted on the support of the City Hall and other private companies. R$ 700 thousand were invested and 11,500 liters of paint were used to renew the facades of the nine buildings. The renovation directly benefited about 5.4 thousand people who live there.
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Investment in education
• SOLIDARY CENTER FOR CHILDREN EDUCATION
• STANDARD SCHOOL
On November 2012, MRV delivered to the city of Uberlândia (State of Minas Gerais) a center for children education with a capacity for 200 children starting at the age of 5. The construction of the school happened after a covenant was signed between MRV, Servas and Uberlândia City Hall in 2011.
The Company delivered to Maria Aparecida Pedrossian district in the city of Campo Grande (State of Mato Grosso do Sul), the standard school that is going to serve more than 700 students. In 2011, over R$ 8 million were invested in the construction of more than eight schools in the city.
• CIDADE DOS MENINOS SÃO VICENTE DE PAULO MRV maintains 200 youngsters at Cidade dos Meninos through the donation of 1 minimum wage per month to each one of them.
• CONSTRUCTION OF A SCHOOL
MRV built in the city of Valparaíso (State of Goiás) a school for 540 students. The structure counts on six classrooms, a computer room, rooms for teachers and the principal, a kitchen with a pantry, laundry, library, toilets, indoor and outdoor yards. The investment was R$ 1.66 million.
MRV maintains 200 youngsters at Cidade dos Meninos São Vicente de Paulo.
Bernardo Monteiro Municipal Center for Children Education, in Contagem.
GRI / SO1
GRI / SO1
• BERNARDO MONTEIRO MUNICIPAL CENTER FOR CHILDREN EDUCATION
Construction of a building that operates full time to shelter and benefit 170 children by the age of 3 in the city of Contagem (State of Minas Gerais). The Center received investment of R$ 840 thousand from MRV. The building has 11 classrooms, eight toilets, baby feeding room, warehouse, office, reception, baby changing room, two storage rooms for cleaning material, kitchen, pantry, food preparation room, laundry, cafeteria and indoor yard.
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Solidary Center for Children Education in the city of Uberlândia (State of Minas Gerais)
• JOSÉ PAULINO NOGUEIRA MUNICIPAL SCHOOL
• MUNICIPAL CENTER FOR CHILDREN EDUCATION
Construction and donation of an 800m2 building with nursery school, kindergarten and preschool in the city of São José dos Pinhais (State of Paraná).
Complete renovation of the school in the city of Paulínia (State of São Paulo).
• BEATRIZ FADIN DA SILVA MUNICIPAL SCHOOL The construction of the building was completed and it was equipped to serve 250 children between the ages of 0 and 4 in the city of Paulínia (State of São Paulo).
My son, Kaick, went to Cemei as soon as the center was launched. At that time, I had to go to work and there was nobody to take care of him. Since then, Kaick has developed a lot. He is a smart child and he is always happy. The Center has very good structure, it is comfortable and safe, and the teachers are great. I feel comfortable to go to work and take my son there, where he is safe and well cared for.” Deise, Kaick’s mother. He is a student at Bernardo Monteiro Municipal Center for Children Education. The unit was built by MRV Engenharia in the city of Contagem, state of Minas Gerais.
GRI / SO1
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2012 SUSTAINABILITY REPORT - COMMITMENT SOCIOENVIRONMENTAL
Start in Formula One
Incentive to sport In 2012, MRV Engenharia resumed the sports marketing strategy it had started in the 90’s in order to encourage sport professionalization, and job generation. Clube Atlético Mineiro, Sport Club do Recife, in addition to other less expressive regional teams with great potential for social transformation in the states of São Paulo and Rio Grande do Sul were sponsored by the Company. In volleyball, MRV sponsored the city of
This year, for the first time, MRV bet on car racing by sponsoring the Williams team, of which the driver Bruno Senna is a member.
The driver was sponsored in his first year in the Formula One category, an important career boost.
Montes Claros (MG) men’s team, who ran for the National Super League. The Company supports initiatives that value sport as an opportunity to guide youth into healthy activities, once the clubs have social actions aimed at base categories.
Resources
collected
are
important to strengthen the main teams in addition to supporting amateur teams and benefiting thousands of children.
MAIN TEAMS SPONSORED IN 2012 • Clube Atlético Mineiro • Sport Club do Recife • Montes Claros Volleyball • Formula One team Williams, including the driver Bruno Senna GRI / SO1
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2012 SUSTAINABILITY REPORT - SUSTAINABLE OPERATION
Our results Behind the comprehensive administrative structure, the extensive geographic reach, the strong financial capacity and the large production capacity that took MRV Engenharia to the position of the largest residential construction company in Brazil in what regards constructed area, there are several actions and contributions. The actions are focused on client satisfaction and on the development of the communities where MRV operates.
The Company promotes labor qualification and it generates employment and opportunities for professional development. In addition to that, it helps thousands of families to make the dream of home ownership come true. It invests in improving city structures, and it supports educational, health and sport incentive projects. MRV also acts on environment protection and it pays its tax obligations, which contributes to the growth of the country.
Sustainable Operation Operational Quality and Cash Generation
PEOPLE Ethics and transparency
Add value for the shareholder
Committed team
CASH FLOW
MRV
QUALITY
Sustainability
Think like the client
Share success
CLIENTS
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2012 SUSTAINABILITY REPORT - SUSTAINABLE OPERATION
Progress of financial indicators (in thousand R$))
Economic pillar
For 33 years, the Company has been building a trajectory of results through organic growth, strict budget controls, innovation and ethics. Conservatism and solidity define very well MRV Engenharia financial management, offering conditions for the sustainable development of its operations. The Company indebtedness rate is lower than the average in the sector. MRV does not expose itself to liquidity risks,
it keeps its return rate at high levels and its profitability is among the highest in the sector in the Americas. Thus, MRV Engenharia is following a sustainable growth path towards continuity in which the main strategy is the balance among operational efficiency, rate of return and cash generation. Seriously and ethically, the Company puts its best efforts into building a history of integrity and pioneering.
Indicator
2010
2011
2012
Gross revenue
3,171,514
4,213,673
4,431,206
Net revenue
3,020,951
4,015,063
4,265,885
Gross margin (%)
32.3%
31.,1%
27.9%
Net profit
634,488
760,103
527,566
EBITDA
795,933
1,045,000
812,000
EBITDA MARGIN (%)
26.3%
26.0%
19.0%
Total amount of tax paid in the country (in thousands R$) Type of tax INSS Employer; COFINS; ISSQN; IRPJ/CSLL; PIS; Management rate; ICMS; other. 275,761
279,300
235,862
Leverag rate
Financial indicators (in thousand R$)
(net debt/net equity)
Indicator
2010
2011
2012
Net revenue
3,020,951
4,015,063
4,265,885
Added value
1,433,258
1,963,317
1,852,820
Total Assets
6,791,338
9,160,646
11,108,742
2010
2011
49.1 %
2012
42.2 %
24.3 %
2010
GRI / EC1
GRI / EC1
2011
2012
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2012 SUSTAINABILITY REPORT - SUSTAINABLE OPERATION
Report profile In addition to its own indicators, this Report was prepared according to the guidelines for sustainability reports by Global Reporting Initiative (GRI). The answers to indicators cover the period that
Checked by GRI
GRI / 3.1; 3.6
C+
B
B+
A
A+
√ With External Check
Checked by third parties
C
With External Check
Self declared
goes from January 1st to December 31, 2012 and they address the totality of MRV Engenharia’s operations. The Company considers itself at level C in what regards the application of GRI’s guidelines.
With External Check
Mandatory
GRI/G3
Optional
108
GRI Reference Index Indicator
N.A = not available
Page
1. Strategy and analysis 1.1. Statement from the most senior decision maker of the organization about the relevance of sustainability to the organization and its strategy 1.2. Description of key impacts, risks, and opportunities
7 – Partially reported N.A
2. Organizational profile 2.1. Name of the organization
5
2.2. Primary brands, products, and/or services
11
2.3. Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures
N.A
2.4. Location of organization’s headquarters 2.5. Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report 2.6. Nature of ownership and legal form 2.7. Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) 2.8. Scale of the reporting organization 2.9. Significant changes during the reporting period regarding size, structure, or ownership 2.10. Awards received in the period covered by the Report
11 22-23,26 24 11,22-23
No alterations 31
3.3. Report issuing cycle 3.4. Contact information for questions related to the Report and its contents
24-25 – Partially reported
4.10. Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance
N.A
Commitments to external initiatives 4.11. Explanation of whether and how the precautionary approach or principle is addressed by the organization
N.A
4.12. Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses
N.A
4.13. Memberships in associations (such as industry associations) and/or national/international advocacy organizations
N.A
Stakeholder engagement 4.14. List of stakeholder groups engaged by the organization.
28
4.15. Basis for identification and selection of stakeholders with whom to engage
N.A
4.16. Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group
N.A
4.17. Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting
N.A
FORMS OF MANAGEMENT AND PERFORMANCE INDICATORS
Aspect: Economic Performance 109
EC1
2011, with company’s own indicators
Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments
EC2
Financial implications and other risks and opportunities for the organization’s activities due to climate change
N.A
Annual
EC3
Coverage of pension plan obligations
N.A
114
EC4
Significant financial assistance received from government
N.A
Report scope and boundary 3.5. Process for defining report content, including: Determining materiality; Prioritizing topics within the report; and Identifying stakeholders
4.9. Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles
Economic Performance Indicators
Report profile
3.2. Date of the previous Report
Page
23
3. Report parameters
3.1. Period covered in the Report for information provided
Indicator
106-107
Aspect: Market presence 5
EC5
Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation
N.A
5, 109
EC6
Policies, practices and expense ratios with local suppliers
N.A
3.7. State any specific limitations on the scope or boundary of the report
N.A
EC7
Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation
N.A
3.8. Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations
N.A
Aspect: Indirect Economic Impacts
3.9. Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report
N.A
3.10. Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods)
N.A
3.11. Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report
N.A
3.6. Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers)
110-113
Assurance 3.13. Policy and current practice with regard to seeking external assurance for the report
Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement
EC9
Understanding and describing significant indirect economic impacts, including the extent of impacts.
92-95 N.A
ENVIRONMENTAL PERFORMANCE INDICATORS
GRI content Index 3.12. Table identifying the location of information in the Report
EC8
Aspect: Materials EN1
Materials used by weight or volume
N.A
EN2
Percentage of materials used obtained from recycling
N.A
Aspect: Energy N.A
EN3
Direct energy consumption by primary energy source
N.A
4. Governance, commitment and engagement
EN4
Indirect energy consumption discriminated by primary source
N.A
Governance
EN5
Energy savings due to improvement in conservation and efficiency
N.A
4.1. Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight
24-25
EN6
Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives
N.A
4.2. Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization’s management and the reasons for this arrangement)
24-25
EN7
Initiatives to reduce indirect energy consumption and the reductions obtained
N.A
4.3. For organizations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members
24-25
Aspect: Water EN8
Total water uptake by source
N.A
4.4. Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body
26
EN9
Water sources significantly affected by water uptake
N.A
4.5. Linkage between compensation for members of the highest governance body, senior managers, and executives, and the organization’s performance (including social and environmental performance)
N.A
EN10
Percentage and total volume of recycled and reused water
N.A
4.6. Processes in place for the highest governance body to ensure conflicts of interest are avoided
N.A
4.7. Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity
N.A
4.8. Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation
Aspect: Biodiversity
7, 10, 27
EN12
Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas
N.A
EN13
Protected or restored habitats
N.A
EN14
Strategies for the management of biodiversity impact.
N.A
EN15
Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk
N.A
Indicator
Page
Aspect: Emissions, Effluents, and Waste Total direct and indirect greenhouse gas emissions
EN17
Other indirect relevant greenhouse gas emissions
EN18
Initiatives to reduce the greenhouse gas emissions and the reductions obtained
EN19
Emissions of Ozone layer depleting substances
EN20
Ox, SOx, and other significant atmospheric emissions
N.A
EN21
Total water discharge, by quality and destination
N.A
EN22
Total weight of waste, by type and disposal method
N.A
EN23
Total number and volume of significant spills
N.A
EN24
Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and percentage of transported waste shipped internationally
N.A
EN25
Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff.
N.A
N.A 89-90 91 – partially reported
EN27
Percentage of recovered products and packaging, by product category
Amount fines and total number of sanctions resulting from non-compliance with the applicable laws
Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce. Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce
85, 92-95 N.A
Total investment in and cost of environmental protection.
Aspect: freedom of association and collective bargaining HR5
Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights
66, 73
Aspect: Child Labor HR6
Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor
N.A
Aspect: forced and compulsory labor HR7
HR8
HR9
Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor
30, 73
Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations
N.A
N.A
N.A
Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments
N.A
Aspect: Remediation HR11
N.A
Total number of cases of violations of rights of indigenous peoples and measures take
Aspect: Assessment HR10
Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms
73 – partially reported
Society performance indicators Aspect: Local Communities SO1
Aspect: Overall EN30
55
Aspect: Indigenous Rights
Aspect: Transport EN29
Total number of discrimination cases and measures taken
Aspect: Security Practices
Aspect: Compliance EN28
HR4
82, 89-91
Aspect: Products and Services Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation
Page
Aspect: Non-discrimination
EN16
EN26
Indicator
N.A
Percentage of operations with implemented local community engagement, impact assessments, and development programs
92-100 – partially reported
Aspect: Corruption SO2
Units submitted to assessment of risks related to corruption
N.A
SOCIAL IMPROVEMENT INDICATORS
SO3
Percentage of employees trained in anticorruption policies and procedures
N.A
Labor practices and decent work performance indicators
SO4
Measures taken in response to corruption cases
N.A
Aspect : Public Policy
Aspect: employment LA1
Total workforce, by job type, work agreement and region, broken down by gender.
LA2
Total number and turnover rate of jobs, by age group, gender and region.
LA3
Benefits provided to full-time employees that are not provided to temporary or part-time employees.
52, 54 – Partially reported
SO5
Public policy positions and participation in public policy development and lobbying
83
23, 54 – Partially reported
SO6
Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country
N.A
N.A
Aspect: Anti-Competitive Behavior
Aspect: Labor/Management Relations
SO7
LA4
Percentage of employees covered by collective labor agreement.
66
Aspect: Compliance
LA5
Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.
N.A
SO8
Description of significant fines and total number of non-monetary sanctions V & M do BRASIL companies were not applied any fines
N.A
LA6
Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs
66
SO9
Operations with significant potential or actual negative impacts on local communities
N.A
SO10
Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities
N.A
Aspect: Occupational Health and Safety LA7
Rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender
LA8
Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases
LA9
Health and safety topics covered by formal agreements with the unions
Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes
N.A
Product responsibility performance indicators N.A 64-68, 83 73, 83
Aspect: Training and Education
Aspect: Customer Health and Safety PR1
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures
N.A
PR2
Total number of incidents of non compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes
N.A
LA10
Average hours of training per year per employee by gender, and by employee category
55
Aspect: Product and Service Labeling
LA11
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings
N.A
PR3
Percentage of employees receiving regular performance and career development reviews, by gender
55
Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements
42
LA12
PR4
Total number of incidents of non compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes
N.A
PR5
Practices related to customer satisfaction, including research outcomes
Aspect: Diversity and Equal Opportunity LA13 LA14
Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity Ratio between the basic wages of men and women, by function category
24-25, 114 – Partially reported N.A
Human rights performance indicators Aspect: Investment and Procurement Practices
34-47
Aspect: Marketing Communications PR6
Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship
N.A
PR7
Total number of incidents of non compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes
N.A
HR1
Percentage and total number of significant investment contracts which include clauses regarding human right
N.A
HR2
Percentage of significant suppliers, contractors, and other business partners that have undergone human rights screening, and actions taken
73
Aspect: Customer privacy
HR3
Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained
N.A
PR8
Proven complaints related to the violation of clients’ privacy
N.A
PR9
Fines for non-conformity related to the supply and use of products and services
N.A
114
MRV Engenharia Av. Raja Gabaglia, 2720, Bairro Estoril, Belo Horizonte - MG. Cep: 30494-170 Phone number: (31) 3348-7100
MRV Engenharia e Participações S/A Executive Board Presidente Rubens Menin Teixeira de Souza Executive Director of Finance Leonardo Guimarães Corrêa Executive Director of Trade Eduardo Paes Barretto Executive Director of Production Homero Aguiar Paiva Executive Director of Administration and the Shared Service Center Júnia Maria de Sousa Lima Galvão
Executive Director of Real Estate Credit José Adib Tomé Simão Executive Director of Real Estate Development Hudson Gonçalves de Andrade Executive Regional Director Eduardo Fischer Teixeira de Souza Rafael Menin Teixeira de Souza Executive Director of the Legal Department Maria Fernanda Nazareth Menin Teixeira de Souza Maia Executive Director of Investor Relations Mônica Freitas Guimarães Simão
GRI / 3.4; LA13
TECHNICAL FILE Realization: MRV Engenharia Institutional Relation Board Technical Coordination: Sérgio Lavarini and Simone Maia Execution: BH Press Comunicação Art Edition: Movida Comunicação Photography: Agência Nitro – Bruno Magalhães, Leo Drumond, Rafael Motta June, 2013
Specific or complementary information may be obtained at the website (www.mrv.com.br). In case of doubts, suggestions, criticism or complaints, contact the Board of Institutional Relations at e-mail: comunicacao@mrv.com.br
Av. Raja Gabaglia, 2720 CEP 30494-170, Estoril Belo Horizonte/MG Phone number: (31) 3348-7100 www.mrv.com.br