Jordan
By Renée-Marie Stephano
HEALTH & WELLNESS Destination Guide
• Contributing Author William Cook
DESTINATION
HEALTH & WELLNESS DESTINATION GUIDE Published by Medical Tourism Magazine www.MedicalTourismMagazine.com info@medicaltourismmag.com Online Edition Available at www.MedicalTourism.com Author Renée-Marie Stephano Contributing Author William Cook Content Coordinator Eda Firat Graphic Design Dinier Quirós
$15.95
ISBN 978-1-61369-003-1 51595 >
9 781613 690031
© 2012 Global Health Insurance Publications
All rights reserved. No part of this publication may be reproduced or used in any form, whether in print, electronic, or other form without prior written consent and permission. The content of this book is for informational purposes only and does not constitute professional medical advice, legal advice, diagnosis, treatment or recommendation of any specific treatment or provider of any kind. Individuals should always seek the advice of qualified professionals with any questions or concerns about their health or treatment. Neither the author nor any of the content in this book is meant to recommend or endorse specific hospitals, physicians, cities, hotels, facilities, or procedures. Some of the information gathered for this book was provided by third parties. We advise readers to do their own research and due diligence, make their own informed decisions and seek their own medical and legal advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Reliance on any information provided in this book is solely at your own risk.
DESTINATION
HEALTH & WELLNESS DESTINATION GUIDE
By Renée-Marie Stephano
• Contributing Author William Cook
DESTINATION
BY tHe nUMBerS CAPItAL AMMAn goVernMent tYPe ConStItUtIonAL MonArCHY AreA totAL: 89,342 SQ KM LAngUAgeS ArABIC (oFFICIAL), engLISH (WIDeLY UnDerStooD AMong UPPer AnD MIDDLe CLASSeS) PoPULAtIon 6,508,887 (JULY 2012 eStIMAte) PHYSICIAnS DenSItY 2.45 PHYSICIAnS/ 1,000 PoPULAtIon HoSPItAL BeDS DenSItY 1.8 BeDS/1,000 PoPULAtIon eLeVAtIon eXtreMeS LoWeSt PoInt: - 408 M HIgHeSt PoInt: 1,854 M CoUntrY CoDe 962 CUrrenCY DInAr eLeCtrICItY 230 VoLtS AC, 50 HZ PLUgS VArY (C, D, e, F, g, & J) tIMe Zone gMt +2 HoUrS
6
See comment on page 14
7
ContentS • Jordan Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 • Message from the Private Hospitals Association . . . . . . . . . . . . . . . . . 20 • About the Author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 tABLe oF ContentS
• About the Medical Tourism AssociationTM Destination Guides . . . . . . 24 • About the Private Hospitals Association . . . . . . . . . . . . . . . . . . . . . . . . 26 • About the Medical Tourism Association . . . . . . . . . . . . . . . . . . . . . . . . 27
IntroDUCtIon • Jordan Gives Health and Wellness Top Culture and Quality . . . . . . . . 29
What You need to Know About Medical tourism • What is Medical Tourism? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 • Why is Medical Tourism Growing? . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 • When Did Medical Tourism Begin? . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 • Who Travels for Medical Care? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 • What Kind of Savings are We Talking About? . . . . . . . . . . . . . . . . . . . .38 • Why is Medical Care More Affordable? . . . . . . . . . . . . . . . . . . . . . . . . .39 • Is Medical Tourism Safe? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 • Quality and Accreditation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 • Aftercare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 • Medical Tourism Facilitators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 • Looking at a Typical Medical Travel Process . . . . . . . . . . . . . . . . . . . .50 • The Importance of Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 • Corporate Wellness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Healthcare in Jordan • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 • Healthcare System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 • Key Sectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 • Labor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 • Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 • Medical Procedures and Treatments . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Executive Physicals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Fertility Treatments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Bariatric Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 18 Table of Contents
Orthopedic Surgery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Cardiovascular Interventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Oncology Treatments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Neurology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Organ Transplant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 ENT Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Cosmetic Surgery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Dental Treatments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 • Directory of Healthcare Facilities & Providers . . . . . . . . . . . . . . . . . . 82
Jordan Destination Information • History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 • Visa to Travel to Jordan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 • Weather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 • Attractions and Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 • Directory of Hotels and resorts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 • Dining/Restaurants and Chefs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 • Shopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 • Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 • Directory of Insurance Companies . . . . . . . . . . . . . . . . . . . . . . . . . . 142 • Top 10 Things to Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Planning Your trip • How Much Should I Budget for My Trip to Jordan . . . . . . . . . . . . . . . .151 • When is the Best Time to Go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 • What to Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 • Getting There . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 • Getting Around . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157 • Unexpected Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 • Will the Hospital Assist with the Coordination of My Trip . . . . . . . . .162 • Appropriate Tourism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163 • Tips for Medical Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
ConCLUSIon • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167 19
tABLe oF ContentS
Opthamology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
From the office of Dr. Awni Bashir, PHA Chairman
MeSSAge FroM tHe PHA CHAIrMAn
We are pleased that you have considered choosing Jordan as your medical tourism destination of choice. As you read through this travel-guide, we hope you will see that Jordan has much to offer our visitors/tourists than just world-class medical services. Jordan is a small yet stable country located on the east bank of the Jordan River and bordered by Syria, Iraq, Saudi Arabia Dr. Awni Bashir and Palestine. With limited natural resources, Jordan relies - PHA Chairman on its human capital and industry for its economy and is regarded as a pillar of stability. Jordan’s modest population boasts a harmony of religions and cultures, liberal social values, and bilingual language skills (Arabic and English). However, its unassuming nature is greatly outweighed by its rich history, spectacular landscapes, renowned hospitality and a growing economy that makes Jordan an attractive place for tourism and investment. The consistent development of the country’s health services, the excellent medical reputation of Jordanian private hospitals, world-class internationally board certified multiligual physicians, competitive cost structure, magnificent natural spas, state of the art resorts, accessibility, safety and clean environment were among the factors that helped positioned Jordan as top destination for medical and wellness tourism regionally and fifth globally. Furthermore, medical tourism is a niche under developed markets that require addressing selected target segments to attract them into the Jordanian market. The Private Hospitals Association (PHA) is a private, voluntary, non-profit organization established in 1984 representing private hospital interests in Jordan. PHA membership includes 42 independent private hospitals and medical centers in Jordan and is structured as a trade association. PHA has a significant role and value chain initiative in promoting medical tourism in Jordan and in developing a market that has extensive potentials by promoting its state of the art private hospitals and medical centers that are internationally accredited, adopting international quality standards equipped with cutting edged latest medical equipments and technologies. Considered as a main key player in the local and international health sector, our association will keep on providing members with market- driven and integrated quality services aimed at developing the hospital’s capacity to become globally competitive by adhering to the most stringent quality standards in the medical arena. So, if you are prepared to travel to an exotic land with a vibrant culture, rich heritage, savory cuisines and warm atmosphere for your medical procedure, you need to look no further than this guide. We look forward to seeing you in Jordan soon. Sincerely, Dr. Awni Bashir Private Hospitals Association Chairman 20 Message from the Mayor
Wadi Rum desert, Jordan
About the Author
ABoUt tHe AUtHorS
renée-Marie Stephano Founder and the President of the Medical Tourism Association™ Renée-Marie Stephano is a Founder and the President of the Medical Tourism Association™, an international non-profit trade association dedicated to transparency in the quality and pricing of healthcare services, education and communication. She is the Editor-in-Chief of the Medical Tourism Magazine and Health Tourism Magazine. Ms. Stephano and her organization have helped thousands of patients travel to other countries and within countries to receive alternative high quality healthcare and medical treatment. A graduate of University of Villanova School of Law, Renée-Marie is a strong advocate in the importance of educating patients and providing patients options based upon quality, cost, affordability and accessibility. She has a strong passion for the health and wellness industry and believes in the integration of wellness into traditional medicine. Ms. Stephano spends most of her time traveling the world meeting with hospitals and governments and helping them create initiatives to support medical tourism and to increase the healthcare infrastructure and quality of healthcare in that location. She works with Ministries and tourism boards to create healthcare clusters bringing countries long term goals and visions to fruition. Renée-Marie’s hobbies are hiking, scuba diving, dancing, reading and anything associated with the outdoors and wildlife. Having visited hundreds of healthcare facilities around the globe, RenéeMarie strives to deliver one simple message to providers of patient care in the delivery of healthcare services: It’s all about the patient experience. Through the best practices, protocols and certification programs of the MTA, the seamless transition of a patient from one destination to another and back again is based upon the integration of healthcare, tourism and hospitality to deliver this experience. Ms. Stephano also is the author of four books: “Developing an International Patient Center: A Guide to Creating the Best Patient Experience”, “The Medical Tourism Facilitator: A Best Practices Guide to Healthcare Facilitation for International Patients,” “Medical Tourism~ An International Healthcare Guide For Insurers, Employers and Governments,” and the “Las Vegas Health and Wellness Destination Guide.” You may reach Renée-Marie at: Renee@MedicalTourismAssociation.com 22 About the Author
Ancient Jerash ruins, Jordan
About the Medical tourism Association™ Destination guides
ABoUt tHe ProgrAM
For decades, travelers have trusted destination guides for information such as culture, language, gastronomy, tourism activities, currency and a highlight of things to do in the destination they visit. Currently, as a result of the high cost of healthcare, limited access to high technology and specialized surgical technique among other factors, patients are finding themselves looking for alternative options for treatment, many times, outside of their local community, state and even country. As nearly 100 countries around the world embrace the medical tourism industry, the Medical Tourism Association™ has launched its Destination Guides program as a commitment to education, with a focus on consumer awareness. The Medical Tourism Association™ Destination Guides provide an exclusive focus on a destination, country or city with detailed information about the quality of healthcare in the destination and the healthcare infrastructure found in that region, including wellness and preventative healthcare options as well. The key function of the Destination Guides is to empower medical travelers with knowledge on the industry and provide a step by step, set of guidelines to take into consideration when traveling for healthcare and/or wellness. The Destination Guides are structured to educate consumers and take them through their medical tourism decision making process; from the moment they begin to research a destination, they will know what to look for. The key function of the Destination Guides is to empower medical travelers with knowledge on the industry and provide a step by step, set of guidelines to take into consideration when traveling for healthcare and/ or wellness. Additional features of the Destination Guide include instant free access for prospective medical tourism patients. Patients can download our destination guides from MedicalTourism.com (one of the highest rated websites for medical tourism on the internet), MedicalTourismMag.com, and/or MedicalTourismAssociation.com. The print edition of the guides may be available through Amazon.com™, iTunes, and/or other merchants for worldwide distribution. The guide is also available for download on to your Nook or Kindle eReader. A recent Medical Tourism Association™ survey found that almost 73% of medical tourists researched their information on medical tourism online. The guide will include information on hospitals, clinics, medical spas, wellness centers, hotels and tour operators for patients. The Medical Tourism Association™ Destination Guides also feature tourism information for patients with full color photos to go along with the tourism information to help establish expectations and includes helpful tips for patients and their companions during their medical stay. 24 About the Medical Tourism Destination Guide Program
Bedouin bagpiper at Jerash, Jordan
About the Private Hospitals Association
CorPorAte ProFILeS
Private Hospitals Association (PHA) is a private voluntary, non-profit organization that was established in 1984 representing the private hospital interests in Jordan. The Private Hospitals Association (PHA) membership comprises of independent private hospitals in Jordan. PHA is structured as a trade association, that is, its members are the hospitals, not the individuals working in hospitals. In 2012, there are 43 registered PHA members, 38 are private hospitals and five are private medical centers. PHA Mission To provide members with market-driven and integrated quality services aiming at developing the hospital’s capacity to become globally competitive by adhering to the most stringent quality standards in the medical arena. PHA Vision To be recognized as one of the main supporting organizations toward enabling the Jordanian hospitals to become among the medical service leaders on a global level. PHA objectives • To ensure that Jordanians are empowered with personal choice and rapid access to affordable hospital care of the highest quality • To increase the competitiveness of the Jordanian private hospitals locally, regionally and internationally • To promote and protect the interests of private hospitals, their owners and operators, and to proactively interact with members, to ensure private hospitals continues to be dynamic in meeting the ever-changing needs of the Jordanian community • To strive in achieving acceptance by governments of a comprehensive role for private hospitals in their desire to provide a full range of health care services and their commitment to adequate self-regulation and review - thus ensuring the highest standards in quality care • To create more health awareness and healthy culture using all possible means Private Hospitals Association Amman- Jordan Jabal Al Hussein PO Box: 921416 Amman- 11192 Tel. +962 6 5651869 Fax +962 6 5157360 pha_communication@umniahlive.net www.phajordan.org 26 Corporate Profiles
the Medical tourism Association™
Medical tourism AssociationtM USA 001-561-791-2000 10130 Northlake Blvd Suite 214-315 West Palm Beach, Florida, USA 33412 www.MedicalTourismAssociation.com Info@MedicalTourismAssociation.com
Corporate Profiles 27
CorPorAte ProFILeS
The Medical Tourism Association™ also referred to as Medical Travel Association and Global Healthcare Association, is the first membership based international non-profit trade association for the medical tourism and global healthcare industry made up of the top international hospitals, healthcare providers, medical travel facilitators, insurance companies, and other affiliated companies and members with the common goal of promoting the highest level of quality of healthcare to patients in a global environment. Our Association promotes the interests of its healthcare provider and medical tourism facilitator members. The Medical Tourism Association™ has three tenets: Transparency in Quality and Pricing, Communication and Education.
IntroDUCtIon Anyone who visits Jordan is immediately struck by a sense of timelessness. Down through the centuries, the land that today makes up the modern state of Jordan has witnessed some of history’s greatest civilizations. The Moabites and Edomites – frequently mentioned in the Bible, were two great tribes who ruled this region back in the Iron Age (about 3,200 years ago). The magnificent city of Petra was built a thousand years later by a highly civilized people called the Nabateans, and shortly after the mighty Roman Empire appeared on the scene with its love of Greek culture, orderliness and splendid architecture. Only a few hundred years after Christ’s birth, Alexander the Great passed through leaving death and destruction in his wake. Then about a thousand four hundred years ago, Muslim Arabs under control of the Ummayad empire conquered the land. Still later, it was the Seljuk Turks, Mamlukes (slave soldiers), Ottoman Turks and Britain who came and left their mark. There is no doubt travelers are awed by the country’s remarkable cultural and archaeological heritage, as well as its scenic beauty. However, not all of Jordan’s treasures are ancient or hidden in museums. Virgil, a famous poet from Roman times, is supposed to have said, “The greatest wealth is health.” The gift of health is, indeed, every bit as valuable as the most precious gem or delicate sculpture. Lately, visitors from all over the world are discovering what people in the Middle East have known for many years: that Jordan offers outstanding quality healthcare at very low cost. Patients from all over the world are now traveling to Jordan for a wide range of medical procedures including orthopedics, cardiology, cancer treatments and much more. These are performed at internationally accredited hospitals equipped with cutting-edge technology, and staffed by medical professionals fluent in multiple languages and trained at the world’s finest medical institutions.
WHAt IS MeDICAL toUrISM?
The term medical tourism may sound strange and exotic to some people; but in fact it is a rapidly growing phenomenon spurred on by an increasingly empowered patient base searching for quality, affordability, availability, and accessibility in healthcare. Some people have the erroneous impression that patients are flying for open heart surgery to a dilapidated jungle clinic in some third world country - followed by bungee jumping. The opposite is true. Most patients are receiving care in high-end hospitals or clinics located in major urban centers, and will plan their trip to allow enough time for a prudent recuperation period before heading home. Regardless of the reason, the common denominator in all medical tourism related activities is that patients are traveling away from their home region to access these services.
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Whether it is affordability, accessibility, availability or better quality, in the final analysis, patients are searching for better value.
What is Medical Tourism? 31
ABoUt MeDICAL toUrISM
Medical tourism (also known as medical travel or global healthcare) is the process in which patients travel to other destinations for medical or health and wellness services. Oftentimes these services can take the form of a dental treatment, knee surgery, health check-up or even a trip to a wellness spa.
WHY IS MeDICAL toUrISM groWIng?
ABoUt MeDICAL toUrISM
Why are more and more people around the world bypassing their local medical providers and, instead, choosing to travel hundreds or even thousands of miles for medical care? Is it a subliminal yearning for some type of masochistic medical adventure or the lure of super economical airfare? In reality there are a number of factors that are contributing directly or indirectly to medical tourism’s explosive growth, these include: • A trend towards globalization of services including healthcare • A growing population of baby boomers in need of care for degenerative conditions such as a failing heart and joints • Healthcare costs continually rising, which motivates people to look for innovative solutions • Millions of uninsured or underinsured people are being forced to look outside traditional healthcare options • People have better access to information than they did fifteen or twenty years ago, particularly through the Internet • Hospitals, clinics, doctors, and medical tourism facilitators are increasingly and enticingly advertising their services • State-of-the-art procedures are not available in many locations • Patients cannot access procedures due to long wait times and religious or cultural reasons • People searching for non FDA approved procedures • People searching for higher quality medical care wherever it may be Whether the prime motivator is affordability, accessibility, availability or better quality, medical tourism’s popularity is being fueled by a rapidly growing market of potential customers who, in many cases, are being forced to look outside traditional healthcare models for solutions to their healthcare needs. In sum, it is a movement of patients in search of value.
32 Why is Medical Tourism Growing?
WHen DID MeDICAL toUrISM BegIn?
Later in the 16th and 17th centuries, spa towns such as St. Moritz and Bath became prime destinations for the European upper classes looking to soothe their ills. More recently, the wealthier citizens of underdeveloped nations have begun traveling to renowned medical institutions in the United States or Europe, usually for invasive medical procedures such as open heart surgery or cancer treatments that require a high degree of specialization and experience. Over the last fifteen years, however, the trend has reversed itself as increasing numbers of patients have begun traveling from developed nations such as the United States and Canada to so-called “underdeveloped” nations in search of affordable medical care or treatment options not available at home. Most media attention has focused – often in a negative light - on patients traveling for what are referred to as “elective” procedures such as plastic surgery or dental. However, a growing number of patients are traveling for more acute care procedures such as open heart surgery, spinal procedures or hip and knee replacements. In 2009, The Deloitte Center for Health Care Solutions, a U.S. based consulting company, predicted a 35 percent increase in medical travel over the next several years, including an expected 1.6 million Americans traveling for medical care in 2012. A rapidly aging U.S. population coupled with escalating healthcare costs and the uncertainty of healthcare reform are expected to increase medical tourism’s appeal even further.
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ABoUt MeDICAL toUrISM
You might be surprised to know that medical tourism is not a new phenomenon. In fact, archaeological evidence from the third millennium B.C. suggests that ancient Mesopotamians traveled to the temple of a healing god or goddess at Tell Brak, Syria, in search of a cure for eye disorders. A few thousand years later the Greeks and Romans would travel by foot or ship to spas and cult centers all around the Mediterranean. The Asclepia Temples, dedicated in honor of the Greek god of medicine, were some of the world’s first health centers. Pilgrims would sometimes spend several nights in the temple, hoping Asclepios would appear in a dream and suggest a diagnosis or treatment.
Archaeological evidence from the third millennium B.C. suggests that ancient Mesopotamians traveled to the temple of a healing god or goddess at Tell Brak, Syria, in search of a cure for eye disorders.
34 When Did Medical Tourism Begin?
WHo trAVeLS For MeDICAL CAre?
ABoUt MeDICAL toUrISM
When you think of a medical tourist you might be tempted to picture a khaki-clad adventurer – a la Indiana Jones or Lara Croft – macheteing a path through the jungle in search of a long lost elixir. Romanticism aside, medical tourists are just like you and me; they have simply made an educated (and usually thoroughly researched decision) to travel to greener healthcare pastures . Patients from all walks of life and from many regions in the U.S. and abroad are currently traveling for medical care. In the United States, medical tourism patients can be grouped into three broad categories: • Self-Pay Patients • Uninsured or Underinsured • Corporate Insured Market Self-Pay Patients are those patients who are paying out-of-pocket for their medical procedure or treatment. Currently much of the outbound medical tourism (from the U.S. abroad) is made up of self-pay patients. The majority of these patients are uninsured or underinsured, or seeking elective procedure options usually not covered by insurance. Underinsured patients are those who have health insurance coverage, however, their policies may high deductibles or high co-insurance. The Corporate Insured Market on the other hand, is made up of individuals who have access to healthcare options through their employer. In some instances, for example, an employer might send high level employees to a Jordan hospital for executive physical exams. In other instances, a company that self-funds its employees’ medical plan will outsource healthcare services to hospitals out of state or even out of country, for the same reasons. The motivation for the employer in both examples is to lower healthcare costs and provide better value. Patients traveling for medical care may not be searching for a magical elixir; however, they are looking to improve or maintain their quality of life through procedures such as executive health check-ups, fertility treatments, weight loss surgery, cosmetic surgery, cardiac surgery, orthopedic surgery and dental treatments.
36 Who Travels for Medical Care?
ABoUt MeDICAL toUrISM
37
WHAt KInD oF SAVIngS Are We tALKIng ABoUt?
ABoUt MeDICAL toUrISM
One of the prime forces behind medical tourism is the low cost of medical procedures compared to the United States and many European countries. The fact that you can save anywhere from fifty to eighty percent on medical procedure costs is extremely alluring regardless of whether you are a patient, business owner, or decision maker at an insurance company. Do you have a bad knee? A total knee replacement procedure in Jordan will cost you approximately $9,000 USD (€6.690 Euros) compared to approximately $40,000 USD (€29.733 Euros) in the U.S. A heart bypass will cost approximately $11,000 USD (€8.176 Euros) compared to approximately $100,000 USD (€74.333 Euros) in the U.S. As you can see, even with travel expenses considered, the savings available are quite impressive.
38 What Kind of Savings are We Talking About?
WHY IS MeDICAL CAre More AFForDABLe?
Why is Medical Care More Affordable? 39
ABoUt MeDICAL toUrISM
Most popular medical tourism destinations are so-called developing nations. Wages are lower, infrastructure costs are less, and physicians don’t normally pay exorbitant amounts for liability or malpractice insurance. And while the term “developing nation” may bring up negative connotations of a “banana republic” or dilapidated infrastructure, most medical tourism destinations boast urban areas and healthcare infrastructure every bit as advanced as North America and Europe. Healthcare in the United States and Europe, for example is often more expensive due to a number of factors including the higher cost of salaries, supplies, medications and hospital fixed costs among others. It is important to note that in the U.S, particularly, insurance and administrative costs take up much of the healthcare budget.
IS MeDICAL toUrISM SAFe?
ABoUt MeDICAL toUrISM
You may have heard stories on the six o’clock news of offshore surgeries gone bad or patients returning with medical complications that their local doctors refused treat. While some of these stories may be true, it is important to point out that millions of patients are traveling for medical care and the vast majority are having very positive experiences and excellent procedure outcomes. Can something go wrong? Yes. Medical complications or even botched surgeries are possible in New York as well as in New Delhi. However, medical tourism is generally very safe if you carefully research your options and follow your doctor’s recommendations. Consider the following when doing your research: Does the Hospital Specialize in the Procedure or Does it Boast a Center of excellence? There is no substitute for experience. This translates into lower mortality rates and complications, which means a greater chance for your procedure to be a success! It’s also no secret that top hospitals attract top physicians – another compelling reason to choose a great hospital. Look for experience. Does the hospital specialize in the procedure you are interested in or does it boast a Center of Excellence? Ask the hospital or facilitator you are contacting to provide you with procedure volume and outcome data both for the hospital as well as for particular surgeons. There is no substitute for experience. This translates into lower mortality rates and complications, which means a greater chance for your procedure to be a success! It’s also no secret that top hospitals attract top physicians – another compelling reason to choose a great hospital. Choose a great Doctor. Although the likelihood of your doctor being a quack is slim if you are dealing with a well-known medical institution, it is still prudent to verify your doctor’s credentials before traveling anywhere for surgery – especially if you are considering a smaller clinic or overseas hospital. Not only do you want to be certain that a particular doctor is really a doctor, but you also want to make sure he or she has the necessary background, skills and experience to successfully treat your condition.
40 Is Medical Tourism Safe?
When checking the credentials of offshore physicians you have several options:
• Request physician credentials from internationally accredited facilities as they have a very high stake in making sure that their medical staff’s qualifications are in order. • Contact Jordan’s ministry of health or physician licensing board to ensure a particular doctor is properly licensed. Many of Jordan’s physicians have been trained in North America and Europe and have professional affiliations or memberships in these areas. While none of these measures are full-proof, they will significantly reduce the likelihood of you choosing an unqualified physician for your treatment. Consider a Medical Provider’s Accreditations and Affiliations. Is the hospital certified by a recognized accrediting body such as the Joint Commission or the Health Care Accreditation Council? Although accreditation does not guarantee a perfect medical experience, it does signal that a particular hospital or clinic has invested significant time and resources in perfecting quality of care processes and patient safety protocols that over time will promote successful surgical outcomes. For patients it is an assurance that high standards of safety and quality of care are in place, and that the medical provider cares about delivering quality services to its customers. It is also wise to look for hospitals that are affiliated to recognized national or international healthcare organizations. Although, again, this is no guarantee that something can’t go wrong, it does show that a particular hospital has met high quality standards in order to be associated to an outside credible source.
Is Medical Tourism Safe? 41
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• Check and see if the offshore physician is affiliated to U.S. or international professional societies. Organizations such as the American Society for Aesthetic Plastic Surgery and the American Academy of Orthopaedic Surgeons offer international membership status for non-resident physicians with the appropriate qualifications.
QUALItY AnD ACCreDItAtIon
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In the context of healthcare, accreditation is a voluntary process by which hospitals and clinics meet standards established by an external accrediting body such as the Joint Commission International (JCI), The Health Care Accreditation Council, Trent Accreditation Scheme, Accreditation Canada, or another agency that is recognized by the International Society for Quality in Health Care Inc. (ISQua). According to ISQua: “accreditation is a formal process to ensure delivery of safe, high quality health care based on standards and processes devised and developed by health care professionals for health care services. It is also a public recognition of achievement by a healthcare organization of requirements of national healthcare standards”. What hospital accreditations do I look for? Although the Joint Commission International is by far the most recognizable accrediting organization, there are currently a number of other country specific organizations that are also ISQua members, including: • The Health Care Accreditation Council (Jordan) • The Australian Council on Healthcare Standards • Canadian Council on Health Services Accreditation • Australian General Practice Accreditation Limited • Irish Health Services Accreditation Board now HIQA • Council for Health Service Accreditation of Southern Africa • Taiwan Joint Commission on Healthcare Accreditation • Quality Improvement Council, Australia • CHKS Healthcare Accreditation Quality Unit, UK • Joint Commission International, USA Does it really matter if the hospital I choose is accredited? Would you knowingly consult with an unlicensed surgeon? Probably not. The purpose of “accreditation” or licensing is to offer interested parties a process of external quality evaluation against consensus healthcare standards. In other words, medical tourism patients are ensured of standardized healthcare practices, regardless of whether a facility is located in Jordan, Costa Rica or the United States. In referring to its own accreditation process the JCI website says: “The accreditation process focuses on the functions and processes that support quality, safe care, and 42 Quality and Accreditation
thus facilitates the use of the best science and professional knowledge and skills‌ Standardization through accreditation is a powerful risk reduction strategy proven effective around the world�.
Most hospitals will usually display accreditation information prominently on their websites. In the case of Joint Commission International accreditation, you can check to see if a hospital is accredited at http://www.jointcommissioninternational.org.
43
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How can I be certain a particular hospital is accredited?
AFterCAre
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Just because your procedure is over does not mean that you are ready to pack your bags and head back home. Your doctor will recommend several days of monitored rest in order to ensure an optimal recovery and the best possible outcome to your surgery or treatment. This process is often referred to as aftercare. In more technical terms it can be defined as “the process of maintaining the integrity and quality of a patient’s care as he or she transitions from one setting (or set of circumstances) to another.” The actual aftercare process occurs in several different phases. It will also differ significantly from patient to patient depending on the nature of the treatment and the patient´s condition and needs. A patient who has undergone a hip replacement, for example, will require much more follow-up and assistance than a patient who is in Jordan for a dental treatment or an executive physical. Where surgery is involved, phase one of the aftercare process begins the moment you leave the treatment center. If you are staying at an area hotel then you may need to return to the medical facility for rehabilitation therapy, removal of stitches, nutritional counseling or simply for general monitoring of your post-procedure progress. Phase two begins once you return home. Here it is important to schedule a follow-up appointment with your doctor to ensure that your recovery is headed in the right direction. Are You Allowing enough time for Your recuperation Before traveling Home? The best advice is to talk to your doctor before traveling for any medical treatment in order to understand the potential risks involved, not only in traveling for healthcare, but also to assess any risks particular to your own personal health condition. Patients should consider a health evaluation before any planned healthcare trip. Surgery is stressful enough regardless of your location. For an optimal recovery allow sufficient rest time before your departure home. This is particularly important if you are flying long distances where there is a risk of developing a deep vein thrombosis (DVT) and pulmonary embolism. DVT may be defined as a blood clot that forms in a vein deep in the body. If the blood clot breaks off and travels through the blood stream to the lungs, a pulmonary embolism may occur which is potentially fatal. Although rare, there are effective measures that traveling patients can use to reduce the risk of DVT. 44 Aftercare
The Centers for Disease Control and Prevention (CDC) recommends: • Getting up and walking around every 2 to 3 hours • Exercise your legs while you’re sitting
Additionally, there are medical protocols that doctors will use to reduce a patient’s risk of DVT. These include prescribing medical compression stockings and anti-clotting medications such as Warfarin and Heparin for surgical patients. The key factor to take into consideration is communication with your physician and understanding the protocol you are given. tIPS For An oPtIMAL AFterCAre ProCeSS • Make scheduled appointments before and after treatment with your local doctor. Also make sure your doctor knows that you are traveling and that he or she is aware of the details of your procedure or treatment. • Before traveling, find out if a companion is recommended for the aftercare process. • Find out about the type and extent of the aftercare provided by the hospital. • Contact the hotel you will be staying at to inform them about your procedure and your needs after surgery. • Don’t leave the hospital without your complete medical records and a doctor’s report that details the procedures performed and specifies recommendations for an optimal recovery process. It is important for both patients and providers to be proactive with the aftercare process as it is an integral part of a successful procedure outcome and promotes a positive medical tourism experience. Make Sure Your Primary Care Practitioner Sees You once You return Home. Inform your doctor about your medical trip, and make sure to schedule a post surgery appointment shortly after you return home. Regardless of how good you feel, it is important for a physician to monitor your recovery during the weeks and months following your surgery. Aftercare 45
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• Drink plenty of water, and avoid drinking anything with alcohol or caffeine in it
MeDICAL toUrISM FACILItAtorS
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If you have spent any time researching medical tourism then you have probably stumbled upon fancy websites that claim to arrange all the details of your medical trip. Typically, they will have a list of hospitals and doctors in several destinations along with information about the various medical procedures they promote. These companies are usually referred to as “medical tourism facilitators” or “healthcare facilitators,” and they function as intermediaries or liaisons between patients and medical care providers. Medical tourism facilitators can be found all over the Internet; however, it is advisable that patients work with companies that are certified by organizations such as the Medical Tourism Association™ or rated by the Better Business Bureau.
the role of a Medical tourism Facilitator is two-Fold: • To educate potential patients about the various medical facilities and physicians they are promoting • To manage the flow of information and coordination of services between patients and providers What Services Do Medical tourism Facilitators Provide? The services they provide are designed to facilitate a smooth medical tourism process for both patients and medical providers and usually include: • Providing price quotes • Arranging the transfer of medical records • Coordinating video conference calls between patient and surgeon • Collecting payment (not all facilitators do this) • Arranging travel logistic services such as passports, flights, lodging and transportation • Providing a main point of contact while the patient is at the hospital • Following up with patients after they return home 46 Medical Tourism Facilitators
Advantages of Using a Facilitator • one Stop Shopping ABoUt MeDICAL toUrISM
The convenience of being able to choose and access information about a variety of destinations, hospitals, procedures, and services at one location, instead of having to contact each hospital piecemeal. Patients can visit a medical tourism facilitator’s website and request a price estimate for a particular procedure from several different hospitals or clinics, and then choose which provider better serves their needs and budget. In addition, once they have made a decision on where to travel, the medical tourism facilitator can usually take care of all their travel logistics such as flights, lodging, and transportation. • established relationships with International Hospitals Medical tourism facilitators (at least in theory) have already done the groundwork to make sure a patient’s chosen hospital and doctor are duly accredited and licensed. Although not always the case, many have visited the hospitals and physicians they are promoting and already have a system in place to make the medical tourism process safe and smooth. • Language and Cultural Barriers are Minimized If you are traveling from overseas, contacting some hospitals can be challenging due to time zone differences, language barriers, and cultural differences. As shown above, medical tourism facilitators already have the right contacts and a tried and true process in place with their network of hospitals. Additionally, patients can often choose facilitators located in their own country, assuring them that they will be dealing with people who speak their own language and have a better understanding of the obstacles they face in order to get from point A to point B. • Convenient transfer of Medical Information As relationships and systems are already in place, most medical tourism facilitators have the ability to quickly transfer a patient’s medical information including large image files such as CT’s and MRI’s.
48 Advantages of Using a Facilitator
Disadvantages of Using a Facilitator
Medical tourism facilitators are popping up all over the Internet these days with flashy websites promising they offer the best of everything. And even though people may know that a beautiful website does not guarantee quality service, the Internet has promoted a level playing field for a wide range of facilitator options that may not always be in the patient’s best interest. Some facilitators simply do not have the skill, experience, resources or relationships to provide a quality medical tourism experience. Unfortunately, this is not always easily discernable to a patient looking at a website or speaking to someone on the phone. • there May Be a Bias towards Certain Hospitals or Destinations Obviously medical tourism facilitators do not have the time or resources to visit every destination or work with thirty different international hospitals. They must choose wisely from a limited number – always described as “the best”. Naturally, patients will be directed to these hospitals and not others – even if they aren’t necessarily the best hospitals for their particular needs. • Using an Intermediary Increases the Possibility of Miscommunication or errors Though perhaps not a big concern in most people’s minds, using an intermediary will always increase the risk of an error or misinformation occurring between the patient and the hospital. Something as seemingly innocuous as mistaking kilos for pounds in a medical tourism patient’s weight information, could lead to the surgery being postponed or even cancelled. • the Potential for Paying a Higher Price Medical tourism facilitators offer a lot of convenience but do need to make their money somewhere. This will usually come from a hospital commission, service charge (concierge fee), or both. One way or another, these fees do have a way of trickling down to the patient no matter what the medical tourism facilitator or hospital may say. In the final analysis each patient will have to weigh the pros and cons of working with a facilitator. If you have an independent streak and are an experienced traveler then you may do well coordinating your care on your own. If, on the contrary, you need some hand-holding or are rushed for time, then you will probably want the help of a facilitator.
Disadvantages of Using a Facilitator 49
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• Quality of Service May Vary Significantly from one Medical tourism Facilitator to Another
LooKIng At A tYPICAL MeDICAL trAVeL ProCeSS
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Congratulations! You’ve passed medical tourism 101. But what, you may ask, is a typical medical travel experience to Jordan like? Well, let’s take a look. • Debbie Johnson is interested in a hip replacement for her husband Bob. She searches the internet and finds a hospital in Amman, Jordan that specializes in this procedure. • Debbie fills out an inquiry form on the hospital website requesting information about the procedure. • Amir, from the hospital’s international office, responds to Debbie with a price range for the procedure and information about the hospital and the recommended orthopedic surgeon. Amir will also request x-rays of Bob’s knee and ask that he fill out a comprehensive medical history questionnaire. • Dr. Mohammed, the orthopedic surgeon, reviews the information and determines that Bob is an ideal candidate for the hip replacement procedure. Amir coordinates a conference call between Dr. Mohammed and the Johnsons so that both parties can ask questions and get to know each other. • Amir sends Debbie and Bob a more precise price quote and the surgery is scheduled in the next three weeks. Flights are arranged by the patient and Amir coordinates their lodging at a nice hotel located ten minutes from the hospital. Amir then sends the patient a detailed itinerary, recommended packing list and pre-operative instructions. • Bob and Debbie arrive in Amman and are met outside the airport by a smiling hospital representative named Ali. They are then taken to their 5-star hotel to relax. • The next day Ali picks up the couple and takes them to the hospital. There they are warmly greeted by Amir who takes them to a wellappointed lounge to begin the pre-admission process. Bob is then taken to his private room to relax while nurses take care of his blood work and coordinate an x-ray of his hip. In the afternoon he is visited by an internist and then his surgeon, Dr. Mohammed. • Early the next morning Bob is taken to the pre-surgery area to get prepped for the procedure. Less than an hour later he is unconscious and under the expert care of Dr. Mohammed who deftly makes incisions, measurements and inserts the titanium hip prosthesis. After recuperating in an adjoining area, Bob is taken back to his private room to rejoin Debbie and to begin the rehabilitation process. 50 Looking at a typical medical travel process
• After four days of recovery and intense rehabilitation in the hospital, Bob is discharged to a hotel to recuperate for the remainder of his stay.
tHe IMPortAnCe oF PreVentIon Most of us avoid doctor visits like the plague. If we do schedule a visit it’s at death’s door or when we wake up feeling like we were just hit by an 18-wheeler. Anything less (pick-up truck or SUV) usually merits little more than an aspirin before we drag ourselves off to work. It probably has something to do with our genetic make-up, but very few of us are willing to go to the hospital and submit our bodies to a battery of exams if we are feeling fine and dandy. We prefer to remain blissfully ignorant of what could be going on inside our bodies even if this lack of knowledge has the potential to lead us to an early grave. Fortunately, in the last decade preventive medicine initiatives such as corporate wellness programs have gained ground as businesses have learned that it is much less costly to keep people healthy, than it is to treat the debilitating consequences of diseases later on. High-tech equipment such as MRI’s and CT scanners have become commonplace, allowing doctors to literally look inside our bodies and detect potentially harmful threats before they become untreatable. Gastroenterologists use probes with cameras to travel deep inside our rectum in search of unwelcome visitors such as polyps or tumors. In the lab, blood and urine tests are used to diagnose disorders such as anemia, high blood sugar and high cholesterol, as well as diseases such as cancer, diabetes and early Parkinson’s disease. It is hardly surprising then that a growing number of companies are now using corporate wellness programs to lower their healthcare costs while at the same time nipping incipient enemies such as stress, heart disease, and cancer right in the bud.
“
“
A yearly visit to the doctor is a great way to keep our health on track and to prevent future complications.
The Importance of Prevention
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• Seven to 10 days (and many rehabilitation sessions) later, Bob returns to the hospital (walking with crutches) for a final evaluation with Dr. Mohammed to confirm that his hip is healing correctly, and that he is fit to travel home.
CorPorAte WeLLneSS
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Corporate wellness can be defined as an employer led initiative to promote the health and wellbeing of its employees. The goal is to lower employee healthcare costs through programs that help prevent accidents and the development and/or progression of diseases. If you arrived at the office this morning to find your boss on the carpet in a lotus position and the vending machine dispensing Kashi bars instead of Cheetos then you may be the latest “victim” of a corporate wellness takeover. No need to fear, however, as it can actually be good for you (or your employees if you are the boss). Altruistic motives aside, the cold truth is that your employer is betting that a healthier you will be a more productive you and save them money; specifically by reducing your days of sick leave and the money they pay out for medical and disability costs. Corporate wellness stems from a philosophy of prevention – it is cheaper to keep employees healthy than to make them healthy again. The importance of this for any business (regardless of whether you are an employer or employee) cannot be understated. But is there really any hard data to prove that wellness programs help a businesses’ bottom line? First, it is important to understand that not all corporate wellness programs are created equal. A good corporate wellness program must promote change at the individual level as well as at the operational and corporate level. Participants must be engaged through education, effective communication and follow-up on topics such as nutrition, stress management, and fitness and exercise. This requires an organizational culture of wellness with programs tailormade to each employee’s particular needs and circumstances. If not, don’t be surprised to see some of your co-workers head out the service entrance, scramble over the 12 foot razor-tipped containment fence, and sprint across the four-lane highway to the nearest convenience store for their Cheetos. Multiple studies have shown a relationship between employee health and business productivity. One six year study by Goetzel RZ, Anderson DR, Whitmer W, Ozminkowski RJ, Dunn RL found that risk factors such as obesity, high blood pressure, smoking, alcohol consumption, diet and stress were responsible for 25 percent of a organization’s employee healthcare costs.1 Through the implementation of effective wellness programs, Dow Goetzel RZ, Anderson DR, Whitmer W, Ozminkowski RJ, Dunn RL, et al. 1998. The relationship between modifi able health risks and health care expend itures: an analysis of the multi-employer HERO health risk and cost database. J. Occup. Environ. Med. 4:843–57
1
52 Corporate Wellness
Chemical Company reported savings of more than $3 million USD (approx. €2.3 million Euros) in 2008, in the United States alone.21
So if your next business meeting starts with pretzel-like yoga stretches, oriental wind chimes and a steaming cup of green tea, don’t fret it; you are contributing to your company’s bottom line and becoming healthier to boot (at least until your chiropractor unravels you)! The Health and Productivity Advantage 2009/2010 Staying@Work Report originally published by Watson Wyatt Worldwide
2
Towers and Watson 2011 Global Medical Trends Survey Report
3
“
A good corporate wellness program must promote change at the individual level as well as at the operational and corporate level. Participants must be engaged through education, effective communication and followup on topics such as nutrition, stress management, and fitness and exercise.
54 Corporate Wellness
“
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Is it any wonder then that businesses are wising up to the fact that they must take their employee’s wellbeing seriously if they expect to remain competitive well into the 21st century? Testament to this awakening is the increasing acceptance of wellness programs by CEO’s and business leaders looking to maximize employee efficiency and lower business costs. A 2010 global survey by Towers Watson concludes that “Wellness will be a major focus for employers and insurers in the future as a vital tool to mitigate medical trend increases.” 32
MeDICAL toUrISM In JorDAn
HEALTHCARE
in Jordan
56
Jordan offers an outstanding value proposition for companies in the medical services and biomedical sectors. Jordan’s strength lies in the high quality of its health care professionals within the medical services sector. Increasingly, health and wellness providers are “Turning to Jordan” because of its: • Highly qualified talent in medicine, nursing, engineering, and research • Competitive cost structure for medical services, research, production, and sales • Investor-friendly business environment with world class medical infrastructure, including hospitals and contract research organizations • Outsourcing capabilities for medical services, such as the reading of x-rays, analysis of laboratory tests, and wellness consulting Known for years for its excellence in healthcare, Jordan has continually increased its value proposition by promoting quality and international standards. At present, seven Jordanian private hospitals are accredited by the Joint Commission International (JCI), with five others in the process of obtaining this accreditation. This ensures patients a quality health care experience, and underscores Jordan’s commitment to enhance all phases of the medical services sector. 57
MeDICAL toUrISM In JorDAn
IntroDUCtIon
MeDICAL toUrISM In JorDAn
HeALtHCAre SYSteM oVerVIeW Positioned as a gateway to the Middle East, Jordan is emerging as one of the world’s most desirable locations for investment in health and wellness. This includes medical and spa tourism, bio-medical research and production, medical equipment sales, and wellness products from the Dead Sea. One of Jordan’s primary assets in the medical services sector is its workforce, as the country boasts over 22,0001 physicians most of which are board certified in the United States, United Kingdom, or Germany and a growing cadre of nurses that are trained in state-of-the-art patient care. The Government of Jordan actively promotes investment in the healthcare and wellness sector through the Jordan Investment Board, which is a focal point for highlighting Jordan’s increasing medical services to offer companies. Another of Jordan’s assets in the health and wellness sector is its competitive cost structure, which offers medical services companies a low-risk platform to serve the Middle East and North Africa (MENA) market, as well as providing them with significant research and laboratory capabilities. Jordan’s focus on medical and spa tourism has positioned the country as one of the fastest growing markets in the region, with revenues from foreign patients increasing substantially every year. The country is also positioning itself for rapid growth in other medical services areas, such as the conducting of clinical trials through its modern Contract Research 1
Source: Jordan Medical Association
58 Healthcare in Jordan
MeDICAL toUrISM In JorDAn
Organizations (CROs), and its focus on its progressive economic environment as a sales platform for medical equipment and services. Jordan is achieving success because of the importance it has placed on the development of quality healthcare. The following table highlights Jordan’s expenditures in this sector in comparison to selected countries:
total expenditure on Health as % of gDP
Figure 1: Jordan’s total expenditure on health as % of GDP compared to other MENA countries and the USA1 While lower than the United States, Jordan has the highest expenditures on health as percentage of its GDP in the MENA region, with much of this investment going to upgrade facilities and equipment, provide quality medical services to its citizens, and to provide training opportunities for health service professionals. 2
Source: World Health Organization report 2010 Healthcare in Jordan 59
KeY SeCtorS MeDICAL toUrISM In JorDAn
Jordan has excellent capabilities and expertise, leveraging its high quality education system and workforce, in a variety of health and wellness areas including medical specialties, clinical trials, medical tourism, wellness/ spa tourism, bio-medical research, and medical equipment sales.
Care/Services Medical Specialties Jordan boasts significant expertise in a variety of medical specialties such as oncology, pediatrics, geriatrics, cardiac surgery, acute care, podiatry, and cosmetic surgery to name a few. Jordan has over 22,000 physicians, most of whom are board certified in the United States, the United Kingdom, or Germany, who are general practitioners as well as specialists. In cardiovascular surgery alone, Jordan has seven board certified and highlyskilled surgeons whose reputations are known throughout the region. It has 26 physicians for every 10,000 persons, which is one of the highest ratios in the region. 31 In addition, Jordan is home to a plethora of modern medical facilities, such as the King Hussein Cancer Center, which is known throughout the world for its state-of-the-art oncology treatment. Currently, Jordan has 61 private hospitals and 2 university hospitals that specialize in training and research, in addition to a number of government and military hospitals. In terms of specialty surgical procedures and care, Jordan has a long and impressive history of success. The following outlines the milestones in the country’s medical and surgical specialties that have prepared its physicians to offer these services to patients from both within and outside Jordan: • First open heart surgery . . . . . . . . . . . . . . . . . . . . . . 1970 • First kidney transplant . . . . . . . . . . . . . . . . . . . . . . . 1972 • First Laparoscopic Surgery . . . . . . . . . . . . . . . . . . . . 1973 • First Heart Transplant . . . . . . . . . . . . . . . . . . . . . . . . 1985 • First Bone Marrow Transplant . . . . . . . . . . . . . . . . . 1995 • First Liver Transplant . . . . . . . . . . . . . . . . . . . . . . . . . 2004
3
World Health Organization report 2010
60 Healthcare in Jordan: Key Sectors
In addition, Jordan’s accession to the World Trade Organization and its signing of the Jordan-U.S. Free Trade Agreement resulted in the implementation of the best intellectual property rights regime in the region.
Healthcare in Jordan: Key Sectors 61
MeDICAL toUrISM In JorDAn
Clinical trials As part of its focus on building the pharmaceutical sector, Jordan is becoming an increasingly attractive location for Contract Research Organizations (CROs) that conduct phase one, two, and three clinical trials. Jordan’s modern CROs operate according to international best practices, using the highest quality standards and modern equipment to conduct trials, as well as to conduct research in areas such as bio-equivalence. The Government of Jordan’s Food and Drug Administration has adopted international standards for regulation of clinical trials that enhance the country’s competitive advantage and is an incentive for international pharmaceutical companies to collaborate with Jordanian CROs.
Medical and Wellness tourism
MeDICAL toUrISM In JorDAn
Medical tourism Over the last three years, Jordan has emerged as one of the most desirable locations in the region for medical tourism, and it is rapidly developing an international reputation for quality and affordable health care. Seven Joint Commission International (JCI) private accredited hospitals, which ensure international standards in care and customer service, along with an affordable cost structure, make “Turning to Jordan” for quality care a natural choice. From the standpoint of cost, Jordan’s value proposition for international patients is strong. The following table highlights the cost comparison between procedures done in Jordan versus other countries that are known for quality health care: Table 1: Cost comparison between Jordan and other countries for selected procedures Note: Approximate costs in U.S. Dollars (Cont’d on next page)
USA
Israel
Costa rica
India
Jordan
Heart Bypass
Surgery
144,000
27,500
25,000
5,200
14,400 28,900
Korea
Angioplasty
57,000
8,000
13,000
3,300
5,000
Heart Valve Replacement
170,000
29,712
30,000
5,500
Hip Replacement
50,000
25,250
12,500
7,000
8,000
Hip Resurfacing
50,000
20,000
12,500
7,000
10,000 15,600
Knee Replacement
50,000
24,850
11,500
6,200
8,000
Spinal Fusion
100,000
35,000
11,500
6,500
10,000 15,400
15,200
14,400 43,500 + valve 14,120 19,800
Dental Implant
2,800
2,150
900
1,000
1,000
4,200
Lap Band
30,000
12,500
8,500
3,000
7,000
N/A
Breast Implants
10,000
21,000
3,800
3,500
3,500
12,500
Rhinoplasty
8,000
9,500
4,500
4,000
3,000
5,000
Face Lift
15,000
16,000
6,000
4,000
4,400
15,300
Hysterectomy
15,000
14,000
5,700
2,500
6,000
11,000
Gastric Sleeve
28,700
11,500
10,500
5,000
N/A
N/A
Gastric Bypass
32,972
11,500
12,500
5,000
N/A
N/A
Liposuction
9,000
7,242
3,900
2,800
4,000
N/A
Tummy Tuck
9,750
11,000
5,300
3,000
4,000
N/A
Lasik (both eyes)
4,400
N/A
1,800
500
5,000
6,000
Cornea (both eyes)
N/A
16,700
4,200
N/A
N/A
7,000
Retina
N/A
13,000
4,500
850
N/A
10,200
14,500
2,800
2,800
3,250
2,700
2,180
IVF Treatment
* Cost comparisons provided by the Jordan Private Hospitals Association 62 Healthcare in Jordan: Key Sectors
Patients from around the world laud Jordan’s offer for medical tourism as outstanding, with over 240,000 medical tourists visiting the kingdom in 2010 and the number is growing considerably each year. 41 4
Source: Jordan Private Hospitals Association
Table 1: Cost comparison between Jordan and other countries for selected procedures Note: Approximate costs in Euros
USA
Israel
Costa rica
India
Jordan
Heart Bypass
Surgery
108.753
20.769
18.881
3.927
10.875 21.826
Korea
Angioplasty
43.048
6.042
9.818
2.492
3.776
Heart Valve Replacement
128.389
22.439
22.657
4.154
Hip Replacement
37.761
19.070
9.440
5.287
6.042
10.664
Hip Resurfacing
37.761
15.105
9.440
5.287
7.552
11.782
Knee Replacement
37.761
18.767
8.685
4.682
6.042
14.954
Spinal Fusion
75.523
26.433
8.685
4.909
7.552
11.631
11.479
10.875 32.853 + valve
Dental Implant
2.115
1.624
680
755
755
3.172
Lap Band
22.657
8.865
6.419
2.266
5.287
N/A
Breast Implants
7.552
15.860
2.870
2.643
2.643
9.440
Rhinoplasty
6.042
7.175
3.399
3.021
2.266
3.776
Face Lift
11.328
12.084
4.531
3.021
3.323
11.555
Hysterectomy
11.328
10.573
4.305
1.888
4.531
8.308
Gastric Sleeve
21.675
8.685
7.930
3.776
N/A
N/A
Gastric Bypass
24.901
8.685
9.440
3.776
N/A
N/A
Liposuction
6.797
5.469
2.945
2.115
3.021
N/A
Tummy Tuck
7.363
8.308
4.003
2.266
3.021
N/A
Lasik (both eyes)
3.323
N/A
1.359
378
3.776
4.531
Cornea (both eyes)
N/A
12.612
3.172
N/A
N/A
5.287
Retina
N/A
9.818
3.399
642
N/A
7.703
10.951
2.115
2.215
2.454
2.039
1.646
IVF Treatment
* Cost comparisons provided by the Jordan Private Hospitals Association Healthcare in Jordan: Key Sectors 63
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In addition to quality and cost, Jordan offers many modern health care institutions with state-of-the-art diagnostic and treatment equipment. Jordan’s hospitals invest heavily in modern technology, with the latest MRI, CT-Scan, and IVF equipment as standard equipment in most private hospitals.
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Spa and Wellness Ancient monuments steeped in history and a cultural milieu spanning thousands of years may be top of mind for many travelers heading to Jordan. However, increasing numbers of visitors are also eyeing Jordan for its ultra-modern resorts and spas set against the turquoise hue of the Dead Sea and the Red Sea. Rejuvenate your body and mind with a soothing full body massage topped off with a dip into the therapeutic waters of the Dead Sea. Unique to Jordan’s wellness and spa tourism brand is its focus on Dead Sea products, which are known for their superb health attributes. Jordanian spas and resorts utilize these products widely due to their organic compounds that sooth and protect the skin. International investment from global brands such as Marriott, MÜvenpick, and Kempenski have added increasing value to the wellness tourism market, with amenities that are on par with five star resorts around the world. Amman and other metropolitan areas are also home to a large number of private spas that meet international standards for health and modernity.
64 Healthcare in Jordan: Key Sectors
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Medical research and technology Sales research/Production Jordan is emerging as a viable location for bio-medicine research and production due to its high level of educational attainment, especially in the fields of medicine and engineering. Jordan has more than 85,000 engineers5,1many of them with backgrounds in industrial and technological process, which makes integration of bio-technology viable for the future. In addition, the country has strong research capabilities through the Royal Scientific Society and its university hospital system. Medical technology Sales and Service Because of its close access to the multi-billion dollar Middle East and North Africa (MENA) market, Jordan is a natural location for companies that wish to establish sales and service operations in the field of medical technology. Jordan not only possesses a large talent pool of engineers; but it also offers world class resources in sales, marketing, and promotion. Because of its stable political environment, central location, and business-friendly laws and regulations, global companies are increasingly beginning to “Turn to Jordan” for collaborative or stand-alone sales and service operations in a variety of sectors. The country’s competitive wage rates, educated workforce, and easy access to MENA countries provides an outstanding opportunity for global medical technology firms to build their business and their brand in an area where significant investment in medical technology upgrades are already being made. Jordanian hospitals alone invested millions of dollars in modern medical technology last year, which is a fraction of that invested by neighboring countries that are struggling to catch up with Jordan’s modern medical system. 5
Source: Jordan Engineers Union Healthcare in Jordan: Key Sectors 65
LABor MeDICAL toUrISM In JorDAn
overview From management executives, to physicians and nurses, to researchers, Jordan’s education system is on the cutting-edge of 21st century learning. Whether potential investors are considering Jordan for a stand-alone operation, joint venture, or sales platform, the country’s human capital is a prime asset. Jordan’s training investments in technology, manufacturing, service, and sales are higher than the regional average, while wage rates are appreciably lower. Jordan also has the highest percentage of physicians in the MENA region which is 26 for every 10,000 persons, according to the World Health Organization (WHO). In addition, Jordan’s labor force has a strong work ethic, as this is an integral part of the local culture. Employers in Jordan enjoy low turnover rates, typically less than 2% annually, and the supply of labor is significant. It is not uncommon for highly-qualified professionals to work for the same company for decades, as loyalty is ingrained in Jordanian culture. Currently, Jordan’s unemployment rate of 13% provides companies with access to a large pool of unemployed and underemployed candidates that are highly trained in their fields and are looking for opportunities to become part of international companies.
66 Healthcare in Jordan: Labor
Key Facts A few key facts about Jordan’s talent pool in Medical Services:
Sample Salaries Salaries for highly trained Jordanian health care professionals are some of the most competitive in the region, and are less susceptible to inflation pressures associated with the MENA region. The following table summarizes the average monthly salaries within the industry:61 Table 2: Healthcare Personnel Salaries scale Monthly Salary range U.S. Dollars
Monthly Salary range euros
Hospital administrators
$400 - $800
€302 - €604
Physicians (GP)
$1,100 - $1,500
€831 - €1.133
occupation
6
Physicians (Specialized) $1,500 - $4,300
€1.133 - €3.247
Nurses
$800 - $1,000
€604 - €755
Pharmacists
$600 - $900
€453 - €680
Spa workers
$400 - $700
€302 - €529
Source: Private Hospitals Association Healthcare in Jordan: Labor 67
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• Jordan is among the region’s highest spenders on education, investing more than 20.4% of its GDP to develop a labor force that it’s tailored to meet the needs of the market. • Jordan’s literacy rate of 91% is among the highest in the Middle East. • Over 200,000 students attend 26 universities and another 20,000 Jordanians are earning degrees abroad. More than 90% of Jordan’s physicians have studied and/or are accredited internationally. • 70% of Jordan’s population is under the age of 30, thereby creating opportunities for growing companies that want to serve the MENA region. • Jordan’s business-friendly labor laws and regulations offer flexible options to employers. • Females comprise 51% of undergraduate students, thereby offering companies a broad cross section of educated workers. • Jordan’s density of physicians (26 per 10,000) is higher than any country in the MENA region, and rivals that of the United States. • At 32 nurses per 10,000 population, Jordan’s density is comparable to Thailand (34 nurses per 10,000 population), which is one of the leading countries in the field. • Jordan’s density of pharmacists at 14 per 10,000 population places the country among global leaders such as Japan (19 per 10,000 population) and Finland (16 per 10,000 population).
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InFrAStrUCtUre Hospitals Jordan has 103 hospitals to serve local and international patients. The following graph provides a breakdown of the types of facilities:
Hospitals ininJordan according to Category, Hospitals Jordan According to Category, 2010 2010 61 60
Number of Hospitals
50 40
30
30
11
20
2
10 0
Ministry of Royal Medical Health (MoH) Services (RMS)
Private Hospitals
University Hospitals
With a combination of public, private, and research facilities, Jordan offers an option for every patient. Many of the hospitals offer specific specialties and all provide access to the best and brightest physicians, nurses, and technicians. In addition, Jordan hospitals understand the importance of high-quality customer service, with the employees of many hospitals being trained in international hospitality standards. 68 Healthcare in Jordan: Infrastructure
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MeDICAL ProCeDUreS AnD treAtMentS In JorDAn Name any FDA approved medical procedure or treatment and chances are good that you will find it being performed at one of Jordan’s state-of-the-art hospitals. From spinal surgeries to cardiovascular procedures, Jordan has rapidly gained a reputation as a top quality medical tourism destination, attracting medical tourists seeking quality and affordably priced medical care. The following pages will provide you with an overview of some of the many procedures and treatment options available in Jordan.
executive Physicals An executive physical is a series of health exams tailored towards businessmen and businesswomen in order to determine their overall health. It tends to be focused on conditions such as heart disease, diabetes or cancer, often caused by stress, unhealthy habits or long work hours. To give you a better idea of the entire process, think of the last time you visited a museum. Typically you probably spent most of your time walking from room to room viewing art exhibits or ancient artifacts. Well it’s not much different during an executive physical except that here you are the exhibit and you might be prodded and poked a few times. Executive physicals can vary from basic to comprehensive and often include some combination of the following diagnostic tests: • General blood work including advanced lab screening • Urinalysis Healthcare in Jordan: Medical Procedures and Treatments in Jordan 69
• Diagnostic imaging (X-rays, CT scans, MRI’s) • Cardiovascular tests (EKG, stress test, echocardiogram) • Colonoscopy MeDICAL toUrISM In JorDAn
• Nutritional counseling Granted, guzzling the ingestible version of Drano while you contemplate the specter of a tube being inserted in your backside may not be your idea of a great time. The truth, however, is that most tests – including the colonoscopy – are virtually painless and have been designed to cause patients little if any discomfort. Most executive physicals can be custom-made to your company’s specifications, oftentimes with results provided on the same day.
Fertility treatments According to Merriam-Webster Dictionary, infertility can be defined as “the diminished ability or the inability to conceive and have offspring.” Infertility is also defined in specific terms as “the failure to conceive after a year of regular intercourse without contraception.” Over the last ten years, the number of couples seeking fertility treatments has risen dramatically. This phenomenon can be attributed not only to increased fertility issues, due in part to later childbearing, but also to improving techniques, technology and results. Treatment options include: • Fertility Drugs • Artificial Insemination • In Vitro Fertilization • Intracytoplasmic Sperm Injection or ICSI Several Amman hospitals and clinics offer the latest fertility treatments customized to each patient’s unique condition. For hospitals and clinics specializing in fertility treatments see page 82 of this guide.
Bariatric Procedures Bariatric surgery (also known as weight loss surgery) is a series of procedures designed to encourage rapid weight loss in patients that are obese. Depending on the procedure, weight loss is achieved by reducing the size of the stomach or by resecting and re-routing the small intestines to a small stomach pouch. The amount of excess weight lost ranges from 25%-80% of body weight (one year after surgery), and will depend upon the patient following the doctor’s indications. 70 Healthcare in Jordan: Medical Procedures and Treatments in Jordan
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Popular bariatric procedures include: • Biliopancreatic Diversion MeDICAL toUrISM In JorDAn
• Roux-en-Y Gastric Bypass • Sleeve Gastrectomy • Adjustable Gastric Banding Bariatric procedures usually last anywhere from one to three hours and in most cases will require between one and two nights in the hospital or clinic (the adjustable gastric banding may be an outpatient procedure). If you are coming to Jordan for a weight loss procedure, you will likely need to spend between seven and ten days in the area. Details of your itinerary will depend on your hospital’s particular protocols, but in general, you will start with your preoperative exams on the day after your arrival, have surgery on the following day, then get discharged from the hospital a day or two later. Your doctor will evaluate you five to seven days later to ensure that you are in good shape to travel home. For hospitals and clinics specializing in bariatric procedures see page 82 of this guide.
orthopedic Surgery Orthopedic surgery is concerned with conditions associated to the musculoskeletal system. Some of the more well-known procedures are total knee replacement, partial knee replacement, total hip replacement, total shoulder replacement, hip resurfacing, anterior cruciate ligament reconstruction, arthroscopy, meniscal repair, and spinal surgeries. The number of patients traveling for orthopedic procedures has increased dramatically over the past several years due to an increasingly older population in many developed nations and the significant cost savings available. If you are coming to Jordan for an orthopedic procedure, you will need to spend between seven and twenty-one days in the area, depending on the type of procedure. Details of your itinerary will depend on your hospital’s particular protocols, but in general, you will start with your preoperative exams on the day after your arrival, have surgery on the following day, then get discharged from the hospital a day or two later. You will then need seven to fourteen days to recuperate and undergo rehabilitation therapy before traveling home. For hospitals and clinics specializing in orthopedic procedures see page 82 of this guide. 72 Healthcare in Jordan: Medical Procedures and Treatments in Jordan
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Cardiovascular Interventions Cardiovascular interventions encompass the entire field of interventional cardiovascular medicine, including cardiac (coronary and non-coronary) peripheral and cerebrovascular interventions. Common treatments sought by medical tourism patients include coronary artery bypass graft, heart valve replacement, coronary angiography and angioplasty. Recovery time before travelling home varies depending on the procedure. Patients undergoing a Coronary Angiogram without intervention will usually be able to travel home 48 hours after discharge. Patients undergoing Coronary Angioplasty with or without stents may fly home 7 to 10 days after discharge. Patients having a coronary artery bypass graft, on the other hand, will usually spend 15-21 days in country. For hospitals and clinics specializing in cardiovascular interventions see page 82 of this guide.
oncology treatments Oncology treatments are those that strive to cure or slow the progression of cancer. Several hospitals in Jordan are well-known for their expertise and the advanced cancer treatment options they provide. Whether you require chemotherapy, radiotherapy, surgery or a combination of different modalities, Jordan’s oncology specialists will work with you to customize a treatment plan that provides the best opportunity for success. For hospitals and clinics specializing in oncology treatments see page 82 of this guide. 74 Healthcare in Jordan: Medical Procedures and Treatments in Jordan
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neurology treatments Neurology is a medical specialty dealing with the diagnosis and treatment of diseases involving the body’s nervous system. Some common procedures include: • Brain tumor surgery • Spine surgery These procedures will require at least a one week stay in the hospital followed by rehabilitation and physiotherapy. For hospitals and clinics specializing in neurology treatments see page 82 of this guide. Healthcare in Jordan: Medical Procedures and Treatments in Jordan 75
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organ transplant (Kidney, Liver) A transplant is a surgical procedure performed to replace a diseased organ with a healthy organ from another person or a cadaver. Patients seeking organ transplants must consider patient survival rates, procedure experience, and credentials of medical team before choosing an organ transplant hospital and surgeon. Only living related kidney and liver transplants of living relations such as (parents, siblings, aunts, and uncles) are allowed in Jordan. Donation between spouses is also permitted. The age of the donor should be between 18 and 65 years old. No commercial transplantation is permitted. Immunosuppressant transplant protocols are followed when treating all patients. Length of Stay at the hospital: Kidney: Donor: 4 days Recipient: 7 days The recipient should stay in Amman for nearly two weeks after discharge from the hospital for follow up. Liver: Donor: 7-10 days Recipient: 3-4 weeks The recipient should stay in Amman for nearly four weeks after discharge from the hospital for follow up. For hospitals and clinics specializing in organ transplants see page 82 of this guide. 76 Healthcare in Jordan: Medical Procedures and Treatments in Jordan
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ophthalmology Ophthalmology is a branch of medicine specializing in the anatomy, function and diseases of the eye. Some common procedures include: • Cataract surgery • Retina and vitreous surgeries • Refractive surgery • Pediatric eye surgery • Corneal surgery Jordan offers patients many high quality ophthalmology centers where most procedures are performed as out-patient surgeries, with follow-up appointments scheduled approximately four days later. For hospitals and clinics specializing in ophthalmology treatments see page 82 of this guide. Healthcare in Jordan: Medical Procedures and Treatments in Jordan 77
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ear, nose and throat (ent) Procedures As the name suggests, ENT procedures are those dealing with the surgical treatment of diseases, injuries, or deformations of the ears, nose, throat, head, and neck areas. Common procedures include: • Myringotomy & insert of tube through tympanic membrane (bilateral) • Endoscopic sinus surgery (functional surgery) • Tonsillectomy • Tonsillectomy • Tympanoplasty • Mastoidectomy • Microlaryngeoscopy • Endoscopic cordectomy Most of these procedures require between one and two days in the hospital. For hospitals and clinics specializing in ENT procedures see page 82 of this guide. 78 Healthcare in Jordan: Medical Procedures and Treatments in Jordan
Cosmetic Surgery
SUrgICAL
non-SUrgICAL
Breast Augmentation
Restylane Injections
Breast Lift
BOTOX Injections
Tummy Tuck
Collagen Injections
Liposuction
Chemical Peel
Facelift
Microdermabrasion
Eyelid Lift
Laser Hair Removals
Rhinoplasty
Laser Vein Removal
Cosmetic procedures can last anywhere from 30 minutes to four hours and, in many cases, may be treated as outpatient procedures. If you are coming to Jordan for cosmetic surgery, you will likely need to spend between seven and fourteen days in the area. Details of your itinerary will depend on your hospital’s particular protocols, but in general you will begin your preoperative exams on the day after your arrival, have surgery on the following day, then get discharged from the facility a few hours later. Depending on your procedure, you may also spend a night or two in the hospital or clinic. You will then require several days to recuperate in your hotel before traveling home. If you are having a non-surgical procedure, your time spent in-hospital will be minimal. In most instances you should be able to travel home 24-48 hours after your treatment. Jordan is home to some of the region’s top cosmetic surgeons as well as superb medical facilities. For hospitals and clinics specializing in cosmetic surgery see page 82 of this guide.
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Also referred to as plastic or aesthetic surgery, cosmetic surgery encompasses a long list of procedures or treatments that are performed to enhance a person’s appearance or, in some cases, to reconstruct areas of the body that are deformed at birth or marred due to injury. Popular procedures include:
Dental treatments
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Over the last few years Jordan has consolidated its reputation as an attractive and affordable dental destination. The country offers a wide range of specialties including endodontics, oral & maxillofacial surgery (oral surgeon), orthodontics, pediatric dentistry, periodontics, and prosthodontics. Some of the more sought after procedures include: • Porcelain Veneers • Dental Bonding • White Fillings • Dental Implants • Dental Crowns • Porcelain Onlays If you are considering Jordan for your dental needs, keep in mind that many dental treatments can be completed in a matter of days and with very little discomfort. For more complex work you may have to stay a little longer or return to finish the procedure on a second trip. Before you travel, your Jordan dental professional will make sure to explain the details of your treatment in advance so you can plan the appropriate amount of time for your trip. For clinics specializing in dental treatments see page 82 of this guide.
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JorDAn Directory of Healthcare Facilities & Providers
Disclaimer: The following is a list of Jordan healthcare facilities and providers made available by the Private Hospitals Association of Jordan. It is extremely important to communicate to medical providers that you are traveling to Jordan for a medical procedure and to advise them of any special requirements or considerations you may need. Your physician can provide you with this information prior to travel.
An ancient cave town in Jordan
Istishari Hospital JorDAn | HoSPItAL LIStIngS
Phone: +96265001000 Ext 457 or +96265001015 Fax: +96265698833 international@istisharihospital.com www.istisharihospital.com Welcome to the Istishari Hospital, one of the premier hospitals in the Jordanian healthcare sector due to its trendsetting focus on quality and excellence. Employees, patients and families will experience the uniqueness of our hospital as soon as they enter through the doors. Our motto “Passion to Excel,� is translated with a commitment to patient safety and compliance. Our commitment to having the highest international quality standards has earned us an exceptional Joint Commission International Accreditation report. At Istishari Hospital, every patient encounter cements a block in our personal care approach - emphasizing care over cost. We have extensively trained our hospital staff to be sensitive to the slightest signal from our patients, to reassure any fears they might have, and to cater to their every expectation. Our dedicated doctors and surgeons work closely with a meticulously chosen team, offering a multi-disciplinary approach to care while an experienced multi-lingual team provides our patients with world class services. Patients choose Istishari not only for our state of the art medical equipment, but because of the reliable word of mouth reputation we have of providing our patients with the highest quality and transparent care in our sector. Centers of excellence The Cardiovascular Center provides a full range of services from high blood pressure treatments to open heart surgeries. Patients come to Istishari Hospital from throughout the region and beyond for its expert heart care. The Fertility Center offers innovative reproductive health services in a warm and understanding environment. Through our progressive treatment options and personalized approach, we have successfully assisted thousands of couples in meeting their reproductive goals. Patients from around the world are choosing our individualized care, 5-star service and range of treatment options because they match the quality of services offered in the best U.S./European hospitals, but at a much lower cost. Our fertility center team is proud of the excellent results; we have seen success rates as high as 57% (with 5% of cycles resulting in triplets or more). 84 Directory of Healthcare Facilities & Providers - Istishari Hospital
Unquestionably high specialist expertise and technology
Couple discussing treatment options that are best suitable for them
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You will experience the uniqueness of our hospital as soon as you enter through the door
JorDAn | HoSPItAL LIStIngS
The Newborn Medicine mission ensures that every baby has a chance for a healthy beginning to life. Our nursery and NICU are equipped with advanced technology and staffed with internationally trained neonatologists providing highly specialized care for neonatal disorders. We also offer fetal and maternal care, including fetal surgery performed by world class specialists. The Neonatal Intensive Care Unit isolation rooms are available for especially sick or fragile babies. They are located on the same floor as the labor and delivery unit, so that mothers may be close to their babies while they are recovering from the birthing process. The Gastroenterology Center offers a complete range of routine diagnostic and therapeutic services for patients with disorders of the gastrointestinal tract, pancreas, and liver. The Hematology and Medical Oncology Center offers a multidisciplinary approach to cancer care with a full team of American board certified hematologists,. oncologists, pharmacy doctors, certified chemotherapy, oncology and infection control nurses, dieticians, social workers and other subspecialty physicians to the deliver the best care to our patients. SPECIALTIES
ANCILLARY SERVICES
Allergy and Immunology
4 D Digital Ultrasound
Anesthesiology
64 Multi-Slice CT-Scan (CT &CTA)
Breast Center
Ambulance Services
Cardiology
Arthroscopy
Cardiovascular Surgery
Bronchoscopy
Dental Clinic
Cardiac Diagnostic Center
Dermatology
Catheterization Laboratory
Emergency / Trauma Medicine
Chemotherapy
Endocrinology
Cholangiopancreatography (ERCP)
ENT
Colonoscopy
Gastroenterology
Coronary Care Unit
General / Family Practice
Cystoscopy
General Surgery
Day Case Surgery
Genetics
Dental Services
Geriatrics
Digital Fluoroscopy
Hematology / Oncology
Digital X-Ray
Hepatology
Doppler
Infectious and Tropical Diseases Endoscopic Retrograde 86 Directory of Healthcare Facilities & Providers - Istishari Hospital
SPECIALTIES (Con’t)
ANCILLARY SERVICES (Con’t) Endoscopy
Internal Medicine
GI Upper and Lower
Maxillofacial Surgery
Hyperbaric Chamber
Neonatal Medicine
Incubators
Nephrology / Hemodialysis
Intensive Care Unit
Neurology
Isolation Rooms
Neurosurgery
IVF Unit
Nuclear Medicine
Laboratory
Obstetrics & Gynecology
Laparoscopy
Oral Surgery
Lithotripsy
Orthopedics Surgery
MRI Facility 1.5 Tesla (MRI & MRA)
Pathology
Neonatal Intensive Care Unit
Pediatric Surgery
Nursery
Pediatrics
Nutrition
Plastic Reconstructive Surgery
Occupational Therapy
Plastic Surgery
Outpatient Clinics
Psychiatric Evaluation
Pharmacy
Pulmonary
Physiotherapy
Rehabilitation Medicine
Private Labor Rooms
Sleep Laboratory
Pulmonary Function Lab
Spine Surgery
Radiology
Transplant Surgery
Total Joint Replacements
Trauma Surgery
Ventilators
Urology Vascular Surgery Women Health
Quality Management Program goals • Implement JCIA international standards • Ensure patient safety, privacy and security • Improve patient care outcomes and satisfaction • Sharpen staff qualifications and competencies Directory of Healthcare Facilities & Providers - Istishari Hospital 87
JorDAn | HoSPItAL LIStIngS
Infertility Treatment
Istishari Hospital JorDAn | HoSPItAL LIStIngS
Accommodations • Luxurious royal suites • Spacious suites • Large first, second and third class rooms • Free wireless service • LCD television screen • ATM in the lobby Dining • In-house culinary offerings monitored by highly qualified clinical nutrition team • A selection of wholesome, nourishing and well-balanced meals prepare according to physician’s orders Patients and Visitors Services • State of the art technology • 24-hour emergency services • Interpreter services upon request • Airport pick-up to and from hospital • Coordination of medical services • Hotel and accommodation reservations When selecting a medical facility for you or a loved one, it is important to choose a hospital that you can trust. We hope that you’ll allow Istishari Hospital to exceed your expectations and make itself your home away from home.
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Jordan Hospital JorDAn | HoSPItAL LIStIngS
Phone: 962 6560 8080 Fax: 962 6560 7575 info@jordan-hospital.com www.jordan-hospital.com/ Jordan Hospital is a comprehensive state of the art multi-specialty medical and surgical center located in Amman-Jordan, providing advanced services comparable to those provided by the best-reputed health centers worldwide. It is a private, 300-bed hospital with all kinds of medical and surgical procedures such as; cardiology, cardiac surgery, neurosurgery, orthopedic and hand surgery, urology, nephrology, oncology, IVF, plastic surgery, bariatric surgery, organs transplant (kidney, liver, etc.), ophthalmology, pediatric surgery, obstetrics & gynecology, and general surgery. Jordan Hospital is accredited by and meets the requirements of the Joint Commission International (JCI), Health Care Accreditation Council (HCAC), and International Organization for Standardization (ISO). A majority of Jordan Hospital’s physicians have trained and/or graduated from medical school in the United States. Our hospital has world-class affiliations with numerous prestigious medical schools; such as Toledo (KS), Nebraska, and George Washington Universities. It is also equipped with modern technology and highly skilled human resources to handle care in all medical fields. In 2009, Jordan Hospital became one of forty two foreign medical sites identified by patients beyond borders (Deloitte report: Medical Tourism: Update and Implications). According to 2011 statistical report; about 35% of the hospital inpatients were non-Jordanians. Most of Jordan Hospital’s non-Jordanian in-patients come from Yemen, Iraq, Palestine, Saudi Arabia, Bahrain, Syria, Libya, and Sudan. The United States (nationality) was ranked tenth among 58 nationalities admitted to Jordan Hospital. In addition to travel, transportation, accommodation arrangements, and post-procedure follow-up, Jordan Hospital offers hotel suites near the hospital so that relatives can be near their loved ones. Jordan Hospital has strategic plans for attracting more non-Jordanian patients through numerous marketing initiatives; such as: • Communicating effectively with health facilitators throughout the world • Utilizing media (traditional and modern) with the goal of promoting health 90 Directory of Healthcare Facilities & Providers - Jordan Hospital
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A well-equipped and professionally managed emergency department
A highly successful liver transplant program
Among the top neurosurgery departments in Jordan
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• Participating in international medical tourism conferences • And staging exhibitions to promote Jordan Hospital services At Jordan Hospital, we believe that clinical excellence and delivery of high quality care are fundamental criteria in creating a successful destination of choice in global healthcare and medical tourism. Jordan Hospital integrates clinical practice guidelines – which are based on the best available scientific evidence – together with quality measuring monitors/indicators to ensure clinical excellence and the delivery of high quality care. Because of the expansive scope of the services we provide, Jordan Hospital is the main referral center in the Middle East. Whether you are looking at the expertise of our physicians, our advanced medical technologies, our dedication to quality in-patient care, our infection control programs, and/ or our patient’s positive outcomes, it is easy to see why Jordan Hospital is considered by many to be a world class healthcare facility. As medical tourism destination, Jordan has many competitive elements; such as: high quality of healthcare services, highly qualified physicians (and other healthcare providers), competitive pricing (compared to other popular medical tourism destinations), safety, security, and a clean environment.
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Al-essra Hospital JorDAn | HoSPItAL LIStIngS
Phone: +962 6 5300300 Fax: +962 6 5347888 essrahospital@essrahospital.com www.essrahospital.com
Al-Essra is one of the most acclaimed hospitals in Jordan. Since its establishment in 2001, the hospital’s distinctive caliber of medical professionals - including internationally experienced physicians and consultants - has enabled it to gain an excellent reputation within Avery - a competitive medical cluster in Jordan. Al-Essra utilizes the most modern medical equipment and facilities to offer their patients a vast array of specialties ranging from the simplest procedures to the most sophisticated treatments. Al-Essra Hospital is a 160 bed, acute care, general medical/surgical hospital whose mission is to provide high quality (American standard) healthcare that meets and exceeds the needs/expectations of the people of Jordan. Al-Essra Hospital was therefore planned, designed, built and equipped to meet American standards of healthcare. We operate to these standards, every day, in everything we do for you. The hospital is the first in the Middle East to get accredited by the Joint Commission International Accreditation (JCI) which reassures our continued commitment to the highest quality of healthcare in the region. The hospital continues to expand its services in primary and secondary care, plus selective tertiary services, to include centers of excellence in - joint replacement, heart, cancer, and diabetes. We are confident that our treatment and facilities can match any in the world. Some of the areas we offer services in are: general adult surgical services, anesthesia, orthopedics, joint replacement programs, primary care, internal medicine, hematology, cancer treatment(s), cardiology, interventional cardiology, cardiothoracic surgery, pulmonary, ENT, ophthalmology, neurology, neurosurgery, diabetes, endocrinology, kidney disease, dialysis, urology, GI endoscopy, hepatology, dermatology, rheumatology, obstetrics, women’s health, pediatrics, plastic & cosmetic surgery, physical therapy, dietary counseling and support services groups. The state of the art Radiology Department including – 1.5 Tesla MRI, 64 Multi Slice CT, Colored Doppler Ultrasound and Nuclear Medicine - have created the most modern radiology service in the Middle East, with equipment that is faster and 94 Directory of Healthcare Facilities & Providers - Al-Essra Hospital
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C-Scan at Al-Essa Hospital
The entrance to the emergency center
MRI at Al-Essa Hospital
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capable of conducting a wide range of examinations with a higher degree of detail. This is in addition to the EEG, EKG, and Stress test. In addition to the Jordanian accreditation, Al-Essra is accredited by the Joint Commission on International Accreditation (JCI). JCI standards focus on the areas that most directly impact patient care. These include access to care, assessment of patients, infection control, patient/ family rights, and education. Standards also address facility management, safety, staff qualifications, quality improvement, hospital leadership, and management of information.
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King Hussein Cancer Center JorDAn | HoSPItAL LIStIngS
Phone: +962 6 5300460 Fax: +962 6 5353001 info@khcc.jo www.khcc.jo
The King Hussein Cancer Center (KHCC) is one of the most prominent comprehensive cancer centers in the Middle East that treats both adult and pediatric patients. KHCC is named after our late beloved King Hussein who fought cancer in the same manner as he lived his life; with great faith, courage, and dignity. KHCC treats more than 3,500 new cancer patients each year, from Jordan and the surrounding region. Currently, our highly qualified oncologists and healthcare professionals train specifically in oncology nursing and work tirelessly to ensure that patients receive the latest in comprehensive cancer care. The KHCC BMT program is one of the largest and most successful programs in the Middle East, achieving cure rates that are compatible with international standards. The program performs transplants utilizing cord blood, making it the only program in Jordan - and the second in the region - which offers such highly specialized transplant for both adult and pediatric patients. recognitions KHCC has achieved several international and national recognitions and attained the following accreditations and certifications: • Joint Commission International Accreditation (JCIA) - First Institution in Jordan - (Feb, 2006) and reaccredited March 2009 • JCI Disease Specific Certification (DSC) - First Cancer Center outside the US - (Dec 27, 2007). The JCI Clinical Care Program Certification (CCPC) ( Previously DSC) was reaccredited March, 2011 • JCIA Reaccreditation Certificate March 2009 • College of American Pathologists Accreditation (CAP) - (July, 2009), reaccredited July 2011 98 Directory of Healthcare Facilities & Providers - King Hussein Cancer Center
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Outside view of the King Hussein Cancer Center
IMRT at King Hussein Cancer Center
Emergency Triage Service at King Hussein Cancer Center
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• Heath Care Accreditation Council of Jordan (HCAC) (August, 2009),reaccredited January 2011 • Hazardous Analysis and Critical Control Point (HACCP) Systems and Guidelines for its Application- April 2008, reaccredited April 2011 These international acknowledgments are the most valuable accolades a hospital can have; they testify to the exceptional high standards of comprehensive care that KHCC offers its patients. International Agreements & Scientific Collaborations The King Hussein Cancer Center has developed cooperative relationships with several world-renowned cancer centers. This enables the Center to benefit from the latest in treatment protocols, advancements in cancer care as well as training, education and knowledge sharing with these prominent institutions. And exchange expertise. These partnerships include: • M.D. Anderson Cancer Center (MDACC), Texas USA • National Cancer Institute -Cairo, Egypt • St-Jude’s Children’s Hospital, Tennessee USA • MOFFIT Cancer Center, Florida USA • Lombardi Comprehensive Cancer Center (LCCC), Georgetown University USA • Hospital for Sick Children, Toronto Canada • Augusta Victoria Hospital, Jerusalem Palestine. • American University of Beirut, Beirut Lebanon • Royal College of Surgeons in Ireland, Medical University of Bahrain KHCC Comprehensive Cancer Care In line with the stated mission of the Center the following set of goals and objectives have been defined: • excellence in Clinical Care At the King Hussein Cancer Center, Our primary goals is to insure excellence in clinical care by treating the patient as a “whole,” focusing on the 100 Directory of Healthcare Facilities & Providers - King Hussein Cancer Center
King Hussein Cancer Center
• Clinical Faculty KHCC has recruited back to Jordan highly qualified oncology health professionals from the United States, Europe and the Arab World to add to the current talent at the Center. The wealth of knowledge and expertise now housed within KHCC enable the Center to provide highly specialized unique programs in cancer care such as Bone Marrow and Stem Cell Transplantation. • Multidisciplinary Clinics For the first time in the Middle East, KHCC has pioneered the concept of Multidisciplinary Clinics (MDCs). MDCs are highly specialized clinics in specific types of cancer. Each Multi-Disciplinary Clinic is comprised of a team of health care specialists that include a minimum of a medical oncologist, a surgical oncologist, a radiation oncologist, and a pathology oncologist who together set the patient’s treatment plan, and supervise their care. To date, the Center has established the following Multi-Disciplinary Clinics which are: • Bone Marrow Transplantation Clinic • Breast Cancer Clinic • Lung Cancer Clinic • Thyroid Cancer Clinic • Sarcoma Clinic • Head and Neck Cancer Clinic • Gastrointestinal Malignancies • Gynecological Malignancies • Genitourinary Malignancies • Ocular- Oncology • Lymphoma Clinic Directory of Healthcare Facilities & Providers - King Hussein Cancer Center 101
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physical, emotional, social and environmental needs of each individual patient. KHCC’s approach is based on team methodology.
King Hussein Cancer Center JorDAn | HoSPItAL LIStIngS
• Myeloma Clinic • Leukemia Clinic • Neuro Oncology Clinic KHCC specialized services At KHCC, we strive to provide our patients with the highest levels of care using the most up-to-date technologies. Following are unique services depend on special training of the staff and availability of equipment. Others highlight the special position of KHCC as a leader in cancer research. Everything at KHCC is directed to improving our patients’ care delivered in the highest ethical standards. • Bone Marrow & Stem Cell Transplantation • 3 Tesla Magnetic Resonance Imaging (MRI) • Brachytherapy • Intensity Modulated Radiation Therapy (IMRT) • Limb Salvage Surgery • PET/CT scan • Telemedicine/Telesynergy • Sentinel Lymph Node Dissection • Tissue bank • Interventional Radiology- The Siemens Artiz System
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Specialty Hospital JorDAn | HoSPItAL LIStIngS
Phone: +962 6 5609609 Fax: +962 6 5697425 dr.riad@specialty-hospital.com www.specialty-hospital.com
The Specialty Hospital in Amman, Jordan is a pioneering private teaching hospital delivering a full range of high quality diagnostic and therapeutic services using state of the art technology. The Specialty Hospital’s official inauguration was in 1993, and originally started with a capacity of 88 beds. As a result of the continuous development, superior reputation, and distinguished medical achievements, the hospital received a huge numbers of patients, necessitating the growth of the bed capacity to 250 beds. In this expansion of the hospital, we combined the best medical and hospitality services with a chic décor that provides our patients with the feel of a luxury resort during their hospital stay. The hospital took into consideration its mission: highest quality comprehensive healthcare services in safe well-managed facility for patients from all over the globe while providing a true value in cost. This vision has been the driving force behind the continual improvement of the hospital’s services. The Specialty Hospital is equipped with high satellite transmission that is designed to meet the needs of the patient who come from any country, offering wireless internet connection in all rooms and throughout the facility to make the stay of the patient as convenient as possible. Over 900 of our staff members that have direct contact with patients are bilingual as a minimum requirement. The specialty hospital staff is committed to implementing infection prevention and control standards according to the latest updates of the CDC and world health organization guidelines. Our hospital strives to disband any risk of hospital acquired infections and increase patient safety, which increases our overall patients’ satisfaction. Through the years, the hospital has diversified its services in order to serve the patients coming to the hospital from different countries around the world. In the last few years, the specialty hospital has received patients from 48 different countries, seeking many different types of services. These patients are attracted to the Specialty Hospital for many reasons. We are known for our great reputation of medical services provided, high technology and the strong staff qualifications. The Specialty Hospital attracts patients from countries like Canada and the UK - which can face 104 Directory of Healthcare Facilities & Providers - Specialty Hospital
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Main Entrance of the Specialty Hospital
MRI 3 Tesla- The best technology available
Royal Suites
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very long waiting periods for a procedure. One of the attractive points that encourage patients to come to the Specialty Hospital is the reasonable length of stay in the hospital. Additionally, Jordan has a reputation for its safety, stability, easy accessibility, and fantastic tourism which makes it one of the premier medical tourism destinations in the region. Through its journey, Specialty Hospital has focused on improving its quality of services and the safety of its patients by receiving recognition from prestigious bodies on national, regional, and international levels. The hospital is accredited by the Joint Commission International (JCI) and the Health Care Accreditation Council (HCAC), which is the national accreditation council. The Specialty Hospital was also awarded by the most prestigious award in the country: “The King Abdullah II Award for Excellence” twice in a row for excellence and distinguished work processes. The hospital also sought to be certified in ISO 9001:2008. It was the first hospital in the country to achieve the Hazard Analysis and Critical Control Points Certificate (HACCP), which is mainly related to ensure that the provided catering services for patients is up to the highest quality standards in the world. The Specialty Hospital is also the first hospital in Jordan to be certified as operating in an environmentally sustainable manner through the ISO 14001. Another important achievement was (Occupational Health and Safety Zone) OHSAS 18001, the standards of this certificate helped the hospital increase its safety to the maximum. The Specialty Hospital is considered to be the first hospital in the region to obtain the Muslims Excellence and Competitiveness Corporations Award (MECCAward) for excellence. As a leading international hospital, the Specialty Hospital is a member of the medical tourism association, ISQua, and a member of the American hospitals association. The Specialty Hospital provides a full range of services which include: • Nutrition and slim clinic & obesity treatment • Cosmo skin care center • Plastic surgery • Kidney transplantation • Orthopedic surgery • Neurosurgery 106 Directory of Healthcare Facilities & Providers - Specialty Hospital
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• I.V.F – Genetics lab • Nuclear medicine center • Bone mineral densitometry unit • Heart center • Hyperbaric O2 therapy • Corneal transplantation • Maxillofacial surgery • Sleep lab • Physiotherapy and rehabilitation center • Vision correction center As a teaching hospital, the Specialty Hospital was able to select and train physicians from nearly all specialties including general surgery, pediatrics, orthopedics, anesthesia, radiology, urology and gynecology. Our physicians are specially trained to serve patients from any country, and are also able to communicate with them in many different languages. The Specialty Hospital has a strong commitment to its community, dedicating a great amount of time and effort through the creating of awareness campaigns about diseases such as breast cancer, helping the impoverished, and participating in welfare campaigns.
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FACILItY tYPe
Facility Specialty ?? ??
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MeDICAL Center
GYNECOLOGY/ OBSTETRICS
ONCOLOGY
PSYCHIATRY & ?? ?? ADDICTION
Abdoun Physiotherapy Center Amman, 5th Circle,Bader Medical Complex, Jordan 962 6 5921101 abdounphysio@yahoo.com
Abdulhadi eye Hospital Amman,PO BOX 830191, ZIP Code 11183 - Jordan 962 6 4627628 www.ahhospital.com info@ahhospital.com
Al Hayat general Hospital Amman, PO Box 710101, ZIP Code 11171- Jordan 962 6 4391111 www.alhayathos.net alhayat@alhayathos.net
Al-Aqsa Hospital Amman, Tabarbour - Jordan 962 6 5605064 info@alaqsa.com
Al-Bayader Hospital Amman, PO Box 142730, ZIP Code 11841- Jordan 962 6 5853375 info@albayaderhos.com
Al-essra Hospital Amman, PO Box 1817, ZIP Code 11941- Jordan 962 6 5300300 www.essrahospital.com essrahospital@essrahospital.com
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PHYSIOTHERAPY CENTER
OTHER SPECIALTY
Al-Hanan general Hospital JorDAn | HoSPItAL LIStIngS
Amman, PO Box 411, ZIP Code 11623- Jordan 962 6 4750800 mohrashid@ymail.com
Al-Hikma Modern Hospital Zarqa, PO Box 901- Jordan 962 5 3990990 hikma_hr@yahoo.com
Al-Khaldi Physiotherapy Center Amman- Jabal Al Hussein- Jordan 962 6 5680155 www.alkhlidi.com sadeqalkhalidi@hotmail.com
Al-Mahaba Hospital Madaba, PO Box 111, ZIP Code 17110- Jordan 962 5 3245542
Al-Mowasah Hospital Amman, PO Box 330767, ZIP Code 11133- Jordan 962 6 4896842 www.mowasah-hospital.com info@mowasah-hospital.com
Al-najah Hospital Irbid, PO Box 1430, Jordan 962 2 7100170 http://www.alnajah-hospital.com/English.asp info@alnajah-hospital.com
Al-rashid Hospital Amman, PO Box 540851, ZIP Code 11937- Jordan 962 6 4722248 www.alrashid-hospital.com alrashid@alrashid-hospital.com
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GYNECOLOGY/ OBSTETRICS
ONCOLOGY
PSYCHIATRY & ?? ?? ADDICTION
Al-Safa Specialty Hospital Jerash, PO Box 496, ZIP Code 26111- Jordan 962 2 6350055 m_shinbari@yahoo.com
Al-Salam Specialty Hospital Karak, Al Marj St.- Jordan 962 3 2305885 sebashamyleh@yahoo.com
Amman Hospital Amman, PO Box 815447, ZIP Code 11180- Jordan 962 6 4641261 http://www.ammanhospital.com/ ash@nets.com.jo
Aqaba Modern Hospital Aqaba, PO Box 594- Jordan 962 3 2016677 aqaba_modernhospital@yahoo.com
Aqleh Hospital Amman, PO Box 1176, ZIP Code 11118- Jordan 962 6 4642441
Arab Medical Center Hospital Amman, PO Box 3128, ZIP Code 11181- Jordan 962 6 5921199 www.amc-hospital.com info@amc-hospital.com
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PHYSIOTHERAPY CENTER
OTHER SPECIALTY
Arab Physiotherapy Center
Dr. Ahmad Al-Hamaideh Hospital Amman, PO Box 578, ZIP Code 11623- Jordan 962 6 4785555 hamaidehhospital@yahoo.com
ebn Al-nafees Hospital Irbid, PO Box 949, ZIP Code 21110- Jordan 962 2 7102100 ibn-al-nafis@hotmail.com
eye Specialty Hospital Amman, PO Box 930186, ZIP Code 11821- Jordan 962 6 5511176 www.eyehosp.com info@eyehosp.com
Farah Hospital Amman, PO Box 5323, ZIP Code 11183- Jordan 962 6 4603555 www.farah-hospital.com farah1@go.com.jo
Future Dental & Implant Center Amman, PO Box 921829, ZIP Code 11192, Jordan 962 6 5606360 www.futuredental.jo info@futuredental.jo
Hiba Hospital Amman, PO Box 212866, ZIP Code 11121- Jordan 962 6 5696103 www.hibahospital.com info@hibahospital.com
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Amman- Jabal Amman- Jordan 962 6 4628877 drkhalil-alabbadi@hotmail.com
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MeDICAL Center
GYNECOLOGY/ OBSTETRICS
ONCOLOGY
PSYCHIATRY & ?? ?? ADDICTION
PHYSIOTHERAPY CENTER
Irbid Islamic Hospital Irbid, Rateb Al Batayneh St., Front of Water Authority- Jordan 962 2 7273112
Irbid Specialty Hospital Irbid, PO Box 562, ZIP Code 21110- Jordan 962 2 7103100 i.s.h@msn.com
Istiklal Hospital Amman, PO Box 1493, ZIP Code 11821- Jordan 962 6 5652600 www.istiklalhospital.com info@istiklalhospital.com
Istishari Hospital Amman, PO Box 840431, ZIP Code 11184- Jordan 962 6 5001015 www.istisharihospital.com cig@istisharihospital.com
Italian Hospital Karak, PO Box 7, ZIP Code 1116- Jordan 962 3 2351045
Italian Hospital-Amman Amman, PO Box 1203, ZIP Code 11118- Jordan 962 6 4777101 n.samawi@italianhospital.jo
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OTHER SPECIALTY
Jabal Al-Zaitoon Hospital
Jordan Clinic Amman- Jabal Amman-Medical Center- Jordan Hospital-Jordan 962 6 5609039 www.drsami-clinic.com info@drsami-clinic.com
Jordan Hospital Amman, PO Box 520248, ZIP Code 11152- Jordan 962 6 5608080 www.jordan-hospital.com info@jordan-hospital.com
Jordan Medical Center Amman- Jabal Amman- Jordan 962 6 4647880 mosuleiman@yahoo.com
Jordan orthopedic & Spinal Centre Amman, 61 Ibn Khaldoun St., Jordan 962 6 4652900 www.ziadalzoubi.tk josc@doctor.com
Jordan Physiotherapy Center Amman, P.O.Box 2389, ZIP Code 11181, Jordan 962 6 5933114 www.physiomedic.net Info@physiomedic.net
Khalidi Hospital Amman, PO Box 5355, ZIP Code 11183- Jordan 962 6 4644281 www.kmc.jo info@kmc.jo Directory of Healthcare Facilities & Providers 115
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Zarqa, PO Box 6292, ZIP Code 14131- Jordan 962 5 3655555 jabalalzaitoon@yahoo.com
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FACILItY tYPe
Facility Specialty ?? ??
HoSPItAL
MeDICAL Center
GYNECOLOGY/ OBSTETRICS
ONCOLOGY
PSYCHIATRY & ?? ?? ADDICTION
King Hussein Cancer Center Amman, PO Box 1269, ZIP Code 11941- Jordan 962 6 5300460 www.khcc.jo info@khcc.jo
Luzmila Hospital Amman, PO Box 9217, ZIP Code 11941- Jordan 962 6 4624345 mail@luzmila-hospital.com
Marka Islamic Specialty Hospital Amman, PO Box 330733, ZIP Code 11193- Jordan 962 6 4893855 markahospital@yahoo.com
Middle east Hearing Amman- Jabal Amman- Jordan 962 6 4657102 www.tcms-jo.com sales@tcms-jo.com
Palestine Hospital Amman, PO Box 460, ZIP Code 11118- Jordan 962 6 5607071 www.plaestinehospital.org.jo manar@plaestinehospital.org.jo
Qasr Shabeeb Hospital Zarqa, PO Box 1520, ZIP Code 13110- Jordan 962 5 3992325 qs.hospital@gmail.com
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PHYSIOTHERAPY CENTER
OTHER SPECIALTY
Sharif eyes Center
Shmesani Hospital Amman, PO Box 950345, ZIP Code 11195- Jordan 962 6 5607431 www.shmaisani-hospital.com info@shmaisani-hospital.com
Specialty Center for Fertility and genetics Amman, PO Box 930186, ZIP Code 11193- Jordan 962 6 5652501 www.ivf-amman.com info@ivf-amman.com
Specialty Hospital Amman, PO Box 930186, ZIP Code 11193- Jordan 962 6 5609609 http://www.specialty-hospital.com/ dr.riad@specialty-hospital.com
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Amman- Jabal Amman- Jordan 962 6 4644066 www.sharifeyecenter.com info@sharifeyecenter.com
Jordan
Destination Information
there is no mistaking the fact that Jordan is a Kingdom steeped in history and culture. From the moment you arrive, you get a sense of its rich heritage. All around you are remnants of ancient civilizations long since passed, yet they still remain stamped into the very fabric and soul of the people who live here. Yet Jordan is also a progressive society that values innovation as well as tradition. Jordan’s cities and tourist attractions offer discerning visitors every modern convenience and comfort. From five-star resorts hugging the Dead and red Seas, to shopping malls and elegant restaurants catering to all tastes and budgets. Medical travelers and traditional tourists alike will marvel at the range of exciting options to explore!
Ancient Jerash
IMPortAnt eVentS In JorDAn’S HIStorY 6th -4th Century BC: A group of people known as the Nabateans settle in what is today the Kingdom of Jordan.
106 Ce: Nabatae, whose capital was Petra, becomes a Roman province under Trajan. 333 Ce: Jordan is destroyed by Alexander the Great. 662 Ce: Jordan is conquered by Muslim Arabs belonging to the Ummayad Empire. 1037 Ce: Seljuk Turks begin to rule Jordan. 1250 Ce: The Mamlukes seize control of the Egyptian Sultanate and rule for the next 267 years. 1517 Ce: Ottoman Turks conquered Jordan. 1880 Ce: Jordan, Lebanon and Palestine were part of Syria under Ottoman rule. 1812 Ce: Swiss explorer Jean Louis Burckhardt rediscovers the ancient city of Petra. 1923 Ce: Britain officially recognizes Transjordan. 1946 Ce: Jordan gains its independence from Britain. 1948 Ce: Thousands of Palestinians flee Arab-Israeli fighting to West Bank and Jordan. 1949 Ce: Transjordan is renamed the Hashemite Kingdom Jordan. 1951 Ce: King Abdullah Ibn Hussein is assassinated in Jerusalem. 1952 Ce: Hussein is proclaimed king. 1957 Ce: British troops leave Jordan. 1967 Ce: Israel takes control of Jerusalem and West Bank during Six-Day War. 1994 Ce: Jordan signs peace treaty with Israel. 1999 Ce: King Hussein passes away on February 7th. He is succeeded by his eldest son, Abdullah II, who still reigns the Kingdom today.
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ABoUt JorDAn
363 BC: A strong earthquake destroys half the city of Petra.
VISA to trAVeL to JorDAn Visa requirements ABoUt JorDAn
The cost of one entry visa for all nationalities is approximately $30 USD (€21 Euros) obtained upon arrival at the airport; for multiple entries for all nationalities it is approximately $85 USD (€60 Euros) and can be obtained at the nearest embassy/consulate. Groups of five persons or more arriving through a designated Jordanian tour operator are exempt from all visa charges, provided the group arrives and departs together as well as stay a minimum of 2 nights in Jordan. Certain nationalities require an entry visa to be obtained prior to travel. But most of the nationalities especially USA, Canada, EU countries, Arab Countries can obtain the visa upon arrival at any border point or airports in Amman and Aqaba. For more details about nationalities who require visas from Jordanian Embassies or consulates please check: www.visitjordan.com/visitjordan_cms/Default.aspx?tabid=61
WeAtHer Jordan boasts almost year-round sunshine with temperate, comfortable weather. Spring and autumn are fresh and crisp with rain being more common in the spring. This is a wonderful time to visit as the wildflowers – in their myriad of colors - are in full bloom. The long summer days are sunny with cool evenings-perfect for roof top sunsets and outdoor activities. Wintertime can be cold in the desert, but is pleasantly moderate in most of the country. This is an especially good time for a trip to Aqaba, a coastal city in the South of Jordan. However, the weather can be quite varied depending on the time of year and your location within the country. An example of this diversity in climate can be witnessed during the winter in Amman where - due to differences in elevation (from 750 – 1300 m) – one can experience snow on the western side of the city while rain falls in the center of town. In general, Amman is sunny and cloudless from May to October, with average temperatures around 23’C (73’F). July and August are hot and dry – sometimes extremely so, but summer days are usually tempered by cool breezes and extremely low humidity. April, May and September and October are especially nice times to visit as temperatures are mild and even somewhat cool in the evenings (it can also rain occasionally so come prepared with an umbrella). Winter usually runs from December to the end of March; during this time temperatures can get quite cool if not 122 Jordan Destination Information - Visa to Travel to Jordan
downright cold. Aqaba and the Jordan Valley are ideal winter resorts, with temperatures averaging 16-22’C (61-72’F) between November and April. Medical tourists should take the following precautions, particularly during the summer months:
If you visit Jordan in summer then you will need to drink more water than you are used to at home – even if you don´t feel thirsty. The low humidity will temper the heat, however, you will still get dehydrated rapidly if you don´t drink liquids frequently. Dehydration is a serious concern for anyone, but it is especially dangerous for someone who has had a recent surgery as it will hinder the healing process.
Use Saline nasal Spray Summers are not only hot, but they are extremely dry. If you are traveling between June and September make sure to pack some saline nasal spray to keep your airways moist. Not only will you feel more comfortable, but you will protect your nasal passages from potential nose bleeds.
Sunscreen Marveling at an ancient amphitheater or Roman aqueduct is apt to make you forget about the time or the sun’s strong rays. Protect yourself from the sun by using sunscreen, sunglasses, and a hat. This is particularly important for patients who have undergone plastic surgery as the sun can hinder healing and promote unattractive scarring.
to keep yourself protected: • Avoid exposure between 10 am and 4 pm • Use a sunscreen with a SPF (Sun Protection Factor) of 30 or greater (higher if you are fair skinned) • Use a sunscreen that protects against both UVA and UVB radiation • Use sunglasses that offer UVA protection • Wear a hat
Moisturizing Cream Whether hot or cold, Jordan’s dry windy conditions can dehydrate your skin. Put on a good moisturizing cream in the morning and before you go to bed to keep your skin nicely hydrated. Jordan Destination Information - Weather 123
ABoUt JorDAn
Drink Lots of Water
Dead Sea
ABoUt JorDAn
AttrACtIonS AnD ACtIVItIeS Dead Sea This is, without a doubt, one of the world’s truly unique sites. The Jordan Rift Valley is a dramatic beautiful landscape, which at the Dead Sea, is over 400m (1,312 ft.) below sea level. At the lowest point on the face of the earth, this vast stretch of water receives a number of incoming rivers, including the River Jordan. Once the waters reach the Dead Sea they are land-locked and have nowhere to go, so they evaporate, leaving behind a dense, rich, cocktail of salts and minerals that supply industry, agriculture and medicine with some of its finest products. The Dead Sea is flanked by mountains to the east and the rolling hills of Jerusalem to the west, giving it an almost other-worldly beauty. Although sparsely populated and serenely quiet now, the area is believed to have been home to five Biblical cities: Sodom, Gomorrah, Adman, Zebouin and Zoar (Bela). One of the most spectacular natural and spiritual landscapes in the world, the Jordanian east coast of the Dead Sea has evolved into a major hub of both religious and health and wellness tourism in the region. A series of good roads, excellent hotels with spa and fitness facilities, as well as archaeological and spiritual discoveries make this region as enticing to today’s international visitors as it was to kings, emperors, traders, prophets and pilgrims in antiquity. The leading attraction at the Dead Sea is the warm, soothing, water itself – some ten times saltier than sea water, and rich in chloride salts of magnesium, sodium, potassium, bromine and several others. The 124 Jordan Destination Information - Attractions and Activities
Petra at night
ABoUt JorDAn
unusually warm, incredibly buoyant and mineral-rich waters have attracted visitors since ancient times, including King Herod the Great and the beautiful Egyptian Queen, Cleopatra. All of whom have luxuriated in the Dead Sea’s rich, black, stimulating mud and floated effortlessly on their backs while soaking up the water’s healthy minerals along with the gently diffused rays of the Jordanian sun.
Petra - World Wonder The giant red mountains and vast mausoleums of a departed race have nothing in common with modern civilization, and ask nothing of it except to be appreciated at their true value - as one of the greatest wonders ever wrought by nature and man. Although much has been written about Petra, nothing prepares you for its awe-inspiring grandeur. It has to be seen to be believed. Petra, the world wonder, is without a doubt Jordan’s most valuable treasure and greatest tourist attraction. It is a vast, unique city, carved into the sheer rock face by the Nabataeans, an industrious Arab people who settled here more than 2000 years ago, turning it into an important junction for the silk, spice and other trade routes that linked China, India and southern Arabia with Egypt, Syria, Greece and Rome. Entrance to the city is through the Siq, a narrow gorge, over 1km in length, which is flanked on either side by soaring, 80m high cliffs. Just walking through the Siq is an experience in itself. The colors and formations of the rocks are dazzling. As you reach the end of the Siq you will catch your first glimpse of Al-Khazneh (Treasury). This is an unforgettable experience. A massive façade, 30m wide and 43m high, carved out of the sheer, dusky pink rock-face and dwarfing Jordan Destination Information - Attractions and Activities 125
Bridge in Amman
ABoUt JorDAn
everything around it. It was carved in the early 1st century as the tomb of an important Nabataean king and represents the engineering genius of these ancient people.
Amman Amman, the capital of Jordan, is a fascinating city of contrasts – a unique blend of old and new, ideally situated on a hilly area between the desert and the fertile Jordan Valley. In the commercial heart of the city, ultra-modern buildings, hotels, smart restaurants, art galleries and boutiques rub shoulders comfortably with traditional coffee shops and tiny artisans’ workshops. Everywhere there is evidence of the city’s much older past. Due to the city’s modern-day prosperity and temperate climate, almost half of Jordan’s population is concentrated in the Amman area. The residential suburbs consist of mainly tree-lined streets and avenues flanked by elegant, almost uniformly white houses in accordance with a municipal law, which states that all buildings must be faced with local stone. The downtown area is much older and more traditional with smaller businesses producing and selling everything from fabulous jewelry to everyday household items. The people of Amman are multi-cultural, multi-denominational, welleducated and extremely hospitable. They welcome visitors and take pride in showing them around their fascinating and vibrant city. 126 Jordan Destination Information - Attractions and Activities
Mount Nebo
ABoUt JorDAn
Mount nebo According to the final chapter of Deuteronomy, Mount Nebo is where the Hebrew prophet Moses was given a view of the Promised Land that God was giving to the Hebrews. “And Moses went up from the plains of Moab to Mount Nebo, the top of Pisgah, which is opposite Jericho.� (Deuteronomy 34:1). According to Jewish and Christian tradition, Moses was buried on this mountain by God himself, and his final resting place is unknown. Scholars continue to dispute whether the mountain currently known as Nebo is the same as the mountain referred to in the Torah. Islamic belief holds that Musa (Moses) was buried not on the mountain but a few kilometers to the west, somewhere beyond the River Jordan. On the highest point of the mountain, Syagha, the remains of a church and monastery have been uncovered. The church, discovered in 1933, was constructed in the second half of the 4th century to commemorate the place of Moses’ death. The church design follows a typical basilica pattern. It was enlarged in the late 5th century AD and rebuilt in 597 AD. The church is first mentioned in an account of a pilgrimage made by a lady Aetheria in 394 AD. Six tombs have been found hollowed from the natural rock beneath the mosaic-covered floor of the church. In the present presbytery you can see remnants of mosaic floors from different periods. The earliest of these is a panel with a braided cross presently placed on the east end of the south wall. Jordan Destination Information - Attractions and Activities 127
The Ancient City of Jerash
Baptism Site The site of John the Baptist’s settlement at Bethany Beyond the Jordan, where Jesus was baptized, has long been known from the Bible (John 1:28 and 10:40) and from the Byzantine and medieval texts.
The area is also associated with the biblical account of how the Prophet Elijah (Mar Elias in Arabic) ascended to heaven in a whirlwind on a chariot of fire.
Jerash A close second to Petra on the list of favorite destinations in Jordan is the ancient city of Jerash, which boasts an unbroken chain of human occupation dating back more than 6,500 years. Jerash lies on a plain surrounded by hilly wooded areas and fertile basins. Conquered by General Pompey in 63 BC, it came under Roman rule and was one of the ten great Roman cities of the Decapolis League. The city’s golden age came under Roman rule, during which time it was known as Gerasa, and the site is now generally acknowledged to be one of the best-preserved Roman provincial towns in the world. Hidden for centuries in sand before being excavated and restored over the past 70 years, Jerash reveals a fine example of the grand, formal provincial Roman urbanism that is found throughout the Middle East, comprising paved and colonnaded streets, soaring hilltop temples, handsome theatres, spacious public squares and plazas, baths, fountains and city walls pierced by towers and gates. Beneath its external Graeco - Roman veneer, Jerash also preserves a subtle blend of east and west. Its architecture, religion and languages reflect a process by which two powerful cultures meshed and coexisted - The Graeco-Roman world of the Mediterranean basin and the traditions of the Arab Orient. The modern city of Jerash can be found to the east of the ruins. While the old and new share a city wall, careful preservation and planning has seen the city itself develop well away from the ruins so there is no encroachment on the sites of old. Jordan Destination Information - Attractions and Activities 129
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The site has now been identified on the east bank of the Jordan River, in the Hashemite Kingdom of Jordan, and is being systematically surveyed, excavated, restored, and prepared to receive pilgrims and visitors. Bethany Beyond the Jordan is located half an hour by car from Amman. The Bethany area sites formed part of the early Christian pilgrimage route between Jerusalem, the Jordan River, and Mount Nebo.
Ma’in Fall
ABoUt JorDAn
Ma’in Fall Visitors to the Dead Sea should also take advantage of another nearby wonder, Hammamat Ma’in (Ma’in Hot Springs). Popular with both locals and tourists alike, the springs are located 264m below sea level in one of the most breathtaking desert oases in the world. Thousands of visiting bathers come each year to enjoy the mineral-rich waters of these hyperthermal waterfalls. These falls originate from winter rainfalls in the highland plains of Jordan and eventually feed the hundred and nine hot and cold springs in the valley. This water is heated to temperatures of up to 63° Celsius by underground lava fissures as it makes its way through the valley before emptying into the Zarqa River. Situated in this exquisite spot is the 97 room Evason Ma’in Hot Springs & Six Senses Spa offering a wide variety of professional services including mud wraps, hydro-jet baths and showers, underwater massages, mud facials, electrotherapy and cosmetology treatments.
rum Valley This is a stupendous, timeless place, virtually untouched by humanity and its destructive forces. Here, it is the weather and winds that have carved the imposing, towering skyscrapers, so elegantly described by T.E. Lawrence as “vast, echoing and God-like...” A maze of monolithic rocks capes rises up from the desert floor to heights of 1,750m creating a natural challenge for serious mountaineers. Hikers can enjoy the tranquility of the boundless empty spaces and explore the canyons and water holes to discover 4000-year-old rock drawings and the many other spectacular treasures this vast wilderness holds in store. 130 Jordan Destination Information - Attractions and Activities
Once transport has been arranged, there are various excursions available - for example, a trip to Burdah Rock Bridge, the highest in Wadi Rum, via the Seven Pillars of Wisdom and many other interesting sights, is a full day by car or an overnight trip by camel. There are many alternative routes and information on these is available from your tour operator or from the Visitors’ Centre on-site. The Bedouin people that inhabit the area still maintain their semi-nomadic lifestyle. They are hospitable and offer a friendly welcome to visitors, often inviting them to sit and enjoy a coffee or even a meal.
Aqaba With its wealth of other attractions, Jordan’s splendid Red Sea resort is often overlooked by modern-day visitors. But apart from being a delightful place for discerning holidaymakers, this is actually a great base from which to explore various places of interest in southern Jordan. Aqaba is a fun place. It is a microcosm of all the good things Jordan has to offer, including a fascinating history with some outstanding sites, excellent hotels and activities, superb visitor facilities, good shopping, and welcoming, friendly people, who enjoy nothing more than making sure their visitors, have a good time. But perhaps Aqaba’s greatest asset is the Red Sea itself. Here you can experience some of the best snorkeling and diving in the world. The temperate climate and gentle water currents have created a perfect environment for the growth of corals and a teeming plethora of marine life. Here you can swim with friendly sea turtles and dolphins as they dart amongst the schools of multi-colored fish. Night dives reveal the nocturnal sea creatures, crabs, lobsters and shrimp, as they search for a midnight snack. There are several dive centers in Aqaba. All offer well-maintained diving equipment, professional instructors, and transport by boat to a variety of dive sites. For those who prefer to keep their feet dry, all the deep sea wonders can be viewed through a glass-bottomed boat or by submarine, or you can just Jordan Destination Information - Attractions and Activities 131
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There are several options for exploring Wadi Rum. Visitors should head for the Visitors’ Centre where, apart from visitors’ facilities, they can hire a 4x4 vehicle, together with driver/guide, and then drive for two or three hours into the Wadi system to explore some of the best known sites. Alternatively they can hire a camel and guide. The duration of the trip can be arranged beforehand through the Visitors’ Centre, as can a stay under the stars in a Bedouin tent, where they can enjoy a traditional campfire meal accompanied by Arabic music.
relax under the sun on the resort’s sandy beaches. Plus, of course, there are plenty of other water-sport activities available, as well as an extensive and interesting Marine Park.
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From as far back as five and a half thousand years ago Aqaba has played an important role in the economy of the region. It was a prime junction for land and sea routes from Asia, Africa and Europe, a role it still plays today. Because of this vital function, there are many historic sites to be explored within the area, including what is believed to be the oldest purpose-built church in the world. Aqaba International Airport is situated just 20 minutes from the town center and services regular flights from Amman as well as from several European cities. For more information about places to go in Jordan please visit www.visitjordan.com
Wadi Rum 132 Jordan Destination Information - Attractions and Activities
Fortress-Al Kerak
JorDAn Directory of Hotels and resorts
Disclaimer: The following is a list of hotels in Jordan provided by the Private Hospitals Association. It is always extremely important to let hotels know that you will be coming for a medical procedure and to advise them of any special requirements or considerations you may need. Your physician can provide you with this information prior to travel. Jordan, and in particular Amman, offer medical travelers a wide range of accommodation options for all types of budgets and needs. From charming boutique hotels nestled near the heart of the “Old City� to luxurious five-star resorts built for rest and relaxation, visitors will be swept away by the warmth and hospitality that characterizes Jordan and its people.
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Aqaba gulf Hotel P.O. Box 1312 Aqaba 77110, Jordan 00962 3 2016636 www.aqabagulf.com info@aqabagulf.com Aquamarina Beach Hotel
ACCoMMoDAtIonS In JorDAn
Aqaba, Jordan 00962 3 2032635 aquama@go.com.jo evason Ma’in Hot Springs P.O. Box 801 Madaba 11117, Jordan 00962 5 324 5500 www.sixsenses.com reservations-main@evasonresorts.com Holiday Inn resort-Dead Sea P.O.Box 170 Amman 18186, Jordan 00962 5 3495555 www.holidayinnresorts.com info@hirdeadsea.com Intercontinental Amman- Aqaba P.O. Box 2311 Aqaba 77110, Jordan 00962 3 2092222 http://www.intercontinental.com/intercontinental/ en/gb/locations/amman info@icaqaba.com Jordan Dead Sea Medical Center- Dead Sea P.O. Box 184194 Amman 11118, Jordan 00962 5 3561000 www.jordandeadsea.com dssh@nets.com.jo 136 Directory of Hotels, Resorts & Spas
SPA
Jordan Valley Marriott-Dead Sea P.O. Box 92841 Amman 11190, Jordan 00962 5 3560400 www.marriottdeadsea.com jordanvalley@marriottdeadsea.com Kempinski Hotel Ishtar-Dead Sea P.O. Box 941806 Amman 11194, Jordan 00962 5 3568888 www.kempinski-deadsea.com Kempinski Hotel- Aqaba
ACCoMMoDAtIonS In JorDAn
P.O. Box 1441 Aqaba 77110, Jordan 00962 3 2090888 www.kempinski-aqaba.com gsc.aqaba@kempinski.com Mรถvenpick Hotels & resorts- Dead Sea P.O. Box 815538 Amman 11180, Jordan 00962 5 3561111 www.moevenpick-deadsea.com resort.deadsea@moevenpick.com Mรถvenpick resort & residences- Aqaba tala Bay P.O. Box 2425 Aqaba 77110, Jordan 00962 3 2090300 www.moevenpick-hotels.com jamila.matriano@moevenpick.com Mรถvenpick resort & residences-Aqaba P.O. Box 678 Aqaba 77110, Jordan 00962 3 2034020 www.moevenpick-hotels.com resorts.aqaba@moevenpick.com radisson Blu tala Bay resort- Aqaba P.O. Box 982 Aqaba 77110, Jordan 00962 3 2014448 www.radissonblu.com/resort-aqaba info@radissonblu.com Directory of Hotels, Resorts & Spas 137
DInIng/reStAUrAntS/CHeFS
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Jordanian cities are bustling cosmopolitan centers that offer an extensive range of restaurants serving most popular international cuisines. From Italian to Japanese, Chinese, Mongolian, and just about anything under the sun, Jordan is a culinary paradise. Visitors should be sure to try the local food, and there are a lot of good traditional restaurants to choose from, many of which also provide live entertainment. Coffee shops, both traditional and modern, are popular meeting places, and they seem to appear on almost every street. Also, because the Jordanian people are particularly fond of sweet things, there are many excellent patisseries. Several international fast food chains are represented in Amman and other cities in Jordan.
138 Jordan Destination Information - Dining/Restaurants/Chefs
SHoPPIng
Take time to visit the souks (bazaars) in Jordan’s larger towns and cities. These are treasure troves for those seeking something a little bit out of the ordinary. Within the souks there are also excellent gold and silver outlets, where some great bargains can be found. Also worth visiting are the busy market shops, especially for exotic spices, herbs and seasonings.
Woman shopping at a local souk in Jordan
Both Amman and Aqaba offer sophisticated shops and boutiques selling the very latest fashions in jewelry, clothing, accessories, leather and electronic goods. When in Amman, don’t forget to visit Al-Wakalat Street to find all European and North American brand stores lining the streets and offering their latest collections, as well as in the many malls available throughout the city. Also, Rainbow Street is a great tourist area, where many handicraft stores, coffee shops, and lounges overlook the paved lanes. Almost everywhere in Jordan you can find the world-famous Dead Sea spa products. All are of excellent quality and produced under strict clinical conditions. They are also very reasonably priced. In all cases, the shopkeepers are helpful and friendly. Most speak at least a little English but even if they don’t, there is usually someone around who will only be very willing to assist you. Jordan Destination Information - Shopping 139
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Wherever you go in Jordan you will find plenty of opportunities to shop. For visitors there is a wide range of locally made handicrafts and other goods available at all the popular sites, as well as within the boutiques of the leading hotels and at the various visitors’ centers. There you will find handwoven rugs and cushions, beautifully embroidered items and clothing, traditional pottery, glassware, silver jewelry embedded with semi-precious stones, Bedouin knives, coffee pots, narghiles (Hubble bubble), marquetry work, antiques and other artifacts.
SAFetY tIPS
ABoUt JorDAn
As with any destination, it is important to check with your government to see if there are travel warnings or advisories. U.S. citizens can visit http:// travel.state.gov/travel/cis_pa_tw/cis/cis_1149.html#safety for the latest news and safety information. Although serious crime is relatively rare in Jordan, you should always use common sense and be aware of your surroundings. Crowded areas such as bus terminals and malls are sometimes frequented by pick pockets and purse snatchers, so avoid keeping your wallet in your back pocket or wearing ostentatious jewelry. Amman and the surrounding cities are relatively small and most places of interest - hotels and restaurants - are well-known. Street addresses are rarely used - mail is delivered only to post office boxes located at neighborhood post office centers, while only the larger street names are commonly known. When giving directions, therefore, people will usually tell you the area or a nearby landmark (a large hotel, ministry building or supermarket, for example) and specific instructions from there. Amman itself is built on seven hills, or “Jabals,” each of which more or less defines a neighborhood. Many Jabals once had a traffic circle (roundabout) at their peak and, although most of the circles have now been replaced by traffic lights, the junctions are still known as 1st Circle, 2nd Circle... 8th Circle. Other Amman neighborhoods were once separate villages, now swallowed up by the expanding city. One final word...If you’re having trouble finding your way, don’t hesitate to ask a passerby, as most people will be delighted to help.
Amman, Jordan 140 Jordan Destination Information - Safety Tips
SAFetY tIPS
Although serious crime is relatively rare in Jordan, you should always use common sense and be aware of your surroundings. Crowded areas such as bus terminals and malls are sometimes frequented by pick pockets and purse snatchers, so avoid keeping your wallet in your back pocket or wearing ostentatious jewelry. Amman and the surrounding cities are relatively small and most places of interest - hotels and restaurants - are well-known. Street addresses are rarely used - mail is delivered only to post office boxes located at neighborhood post office centers, while only the larger street names are commonly known. When giving directions, therefore, people will usually tell you the area or a nearby landmark (a large hotel, ministry building or supermarket, for example) and specific instructions from there. Amman itself is built on seven hills, or “Jabals,” each of which more or less defines a neighborhood. Many Jabals once had a traffic circle (roundabout) at their peak and, although most of the circles have now been replaced by traffic lights, the junctions are still known as 1st Circle, 2nd Circle... 8th Circle. Other Amman neighborhoods were once separate villages, now swallowed up by the expanding city. One final word...If you’re having trouble finding your way, don’t hesitate to ask a passerby, as most people will be delighted to help.
View of Dead Sea Coastline 141
ABoUt JorDAn
As with any destination, it is important to check with your government to see if there are travel warnings or advisories. U.S. citizens can visit http:// travel.state.gov/travel/cis_pa_tw/cis/cis_1149.html#safety for the latest news and safety information.
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Al-nisr Insurance Amman- Al Abdali- Jordan 962 6 5685171 www.al-nisr.com al-nisr@al-nisr.com.jo American Life Insurance Amman- Jabal Amman- Jordan 962 6 5930912 www.alico.com ic.mail@alicojor.com.jo Arab Jordanian Insurance Amman- Wadi Saqra- Jordan 962 6 5666219 www.ajig.com insure@ajig.com Arab Life and Insurance Amman- Shmeisani- Jordan 962 6 5693180 info@alarabinsurance.com JorDAn | InSUrAnCe CoMPAnIeS
Arab orient Insurance Amman, PO Box 213590, ZIP Code 11121, Jordan 962 6 5654550 www.araboriernt.com bareed@araboiernt.com Arab Union International Insurance Amman, PO Box 7241, ZIP Code 11118, Jordan 962 6 5684459 www.aiui-jo.com info@auii-jo.com 142 Directory of Insurance Companies in Jordan
Arab-german Insurance Amman, PO Box 212640, ZIP Code 11121, Jordan 962 6 5200000 www.agi.com.jo agi@agi.com.jo Barakah Insurance Amman- Abdoun,Al Aouzi Building, Jordan 962 6 5932359 www.b-takaful.com barakah_takaful@hotmail.com Delta Insurance Amman, PO Box 3055, ZIP Code 11181, Jordan 962 6 4640008 www.delta-ins.com admin@delta-ins.com First Insurance Amman, King Abdullah II St., Jordan 962 6 5777555 www.firstinsurance.com info@firstinsurance.jo general Arabia Insurance Amman, PO Box 20031, ZIP Code 11118, Jordan 962 6 4644334 www.generalarabia.com info_gaic@wanadoo.jo JorDAn | InSUrAnCe CoMPAnIeS
gerasa Insurance Amman- Mecca St., Jordan 962 6 5521144 gerasa@ionet.com Holy Land Insurance Amman- Jabal Al Hussein, Jordan 962 6 5668598 www.holylandinsurance.com info@holylandins.com Directory of Insurance Companies in Jordan 143
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Jerusalem Insurance Amman, PO Box 20094, ZIP Code 11118, Jordan 962 6 5693161 www.jerco.com info@jerco.com Jordan emirates Insurance Amman, PO Box 925383, ZIP Code 11190, Jordan 962 6 5681444 www.oasis-ins.com info@joemirates.com Jordan French Insurance Amman, PO Box 3272, ZIP Code 11181, Jordan 962 6 5600200 www.jofico.com diwan@jofico.com Jordan Insurance Amman, PO Box 279, ZIP Code 11118, Jordan 962 6 4634161 www.jicjo.com allinsure@jicjo.com JorDAn | InSUrAnCe CoMPAnIeS
Middle east Insurance Amman, PO Box 1802, ZIP Code 11118, Jordan 962 6 5527100 www.meico.com.jo info@meico.com.jo national Insurance Amman- Shmeisani- Jordan 962 6 5681979 www.nai-insurance.com natinsur@go.com.jo 144 Directory of Insurance Companies in Jordan
Philadelphia Insurance Amman- Jabal Al Hussein- Jordan 962 6 5668131 www.phicojo.com phico@phicjo.com the Arab Assurers Amman- Queen Rania Al Abdullah St., Jordan 962 6 5100081 www.arabassurers.jo info@arabassurers.jo the Mediteanrrean & gulf re-Insurance Amman, Queen Rania Al Abdullah St., Abdullah Isleem Building 962 6 5633000 www.medgulf.com jordan@medgulf.com.jo United Insurance Amman, PO Box 7521, ZIP Code 11118, Jordan 962 6 4625828 www.1stjordan.net/united-insurancel uic@united.com.jo Yarmouk Insurance
Directory of Insurance Companies in Jordan 145
JorDAn | InSUrAnCe CoMPAnIeS
Amman- PO Box 182022, ZIP Code 11118, Jordan 962 6 5534527 www.yarmouk.com.jo info@yarmouk.com.jo
toP 10 tHIngS to Do
ABoUt JorDAn
Just because you are visiting Jordan for medical or health purposes does not mean you can’t enjoy some of its world-famous attractions. This is a land of hauntingly beautiful landscapes that bear witness to some of history’s greatest civilizations. Whether your interest is spiritual, historical, cultural, adventure or relaxation you will not be disappointed. Below is a list of the top ten things to do while in Jordan.
1) Venture into Petra’s Siq
Ensconced behind rugged mountains, Petra is one of the most spectacular archaeological sites in the ancient world. Visitors must first traverse a 1.5 KM-Long Siq that suddenly opens up to reveal what must be one of the most majestic and imposing ancient sites in the world - an architectural marvel carved out of solid rock and standing over 40 meters high.
2) gaze upon a roman Amphitheatre
Travel 2,000 years back in time to visit the remains of an impressive Roman amphitheatre, located within the marvelously preserved ancient ruins of Jerash.
3) the Ancient ruins in Jerash
Theaters, baths, a full-sized hippodrome and Hadrian’s arch are just a few of the interesting ruins located in Jerash. There are also several Christian churches with well-preserved mosaics inside.
4) the Citadel in Amman
Explore this archaeological landmark that features the Jordan Archaeological Museum, a Byzantine church the Temple of Hercules and the Umayyad Palace.
5) Float in the Dead Sea
Did you ever wonder what it’s like to walk on water? Well, floating in the Dead Sea is the next best thing. Nearly ten times saltier than seawater, the Dead Sea is rich in minerals and viscous enough that you can practically sit in the water. It also boasts world famous mineral black mud, thermo-mineral hot springs and world class spas.
146 Jordan Destination Information - Top 10 Things to Do
6) Madaba Map of the Holy Land
7) the Site Where Jesus was Baptized
The baptism site at the Jordan River is one of the most important recent discoveries in biblical archeology. The area known as Wadi Kharar is believed to be where John the Baptist lived and Jesus Christ was baptized. It was here that Jesus first prayed to God and gathered his first disciples.
8) enjoy a Dive Adventure in Aqaba
The turquoise blue sea laps at the white shoreline as you descend deep into crystal clear waters. The Gulf of Aqaba is almost invariably calm with temperatures varying between 19/20 C in winter and 26 C in summer. All diving is shore based as Aqaba is blessed with a fringing reef which commences at the shoreline.
9) Mount nebo
As the place where Moses is supposed to have viewed the Holy Land and been buried, Mt. Nebo is the most revered holy site in Jordan. Mount Nebo’s first church was built in the late fourth century to commemorate the end of Moses’ life. The church was subsequently expanded in the 5th and 6th centuries into the present day large basilica with its stunning collection of Byzantine mosaics. This is a site full of history and spirituality.
10) Visit one of Jordan’s nature reserves Dana Nature Reserve is extends over 320 kilometers and contains a remarkable diversity of landscapes and wildlife, including many rare species of plants and animals. Here visitors can admire the ancient archaeological ruins of Feynan, the timeless serenity of Dana Village, and the grandeur of the red and white sandstone cliffs of Wadi Dana.
The above section was taken and adapted from: http://www.visitjordan.com/visitjordan_cms/10thingsyoucanonlydoinJordan/tabid/800/Default.aspx Jordan Destination Information - Top 10 Things to Do 147
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As one of the oldest maps in the world, the Madaba Map is a treasure trove of information from the ancient world, as well as a beautiful piece of art in its own right. Created in the 6th century AD as a mosaic floor in the church of Saint George at Madaba, Jordan, the map depicts Jerusalem and the Holy Land in exquisite detail.
PLANNING YOUR TRIP
travel these days is stressful enough without throwing a medical procedure into the mix. Questions abound: Which is the best hospital for my needs? How do I go about coordinating my procedure? Will I feel comfortable with my doctor? Where should I stay after my procedure? While there will always be an element of anxiety where travel and surgery are involved, there is no reason not to strive for a pleasant - if not outstanding - medical trip. As you plan your trip, consider the following factors...
HoW MUCH SHoULD I BUDget For MY MeDICAL toUrISM trIP to JorDAn?
Let’s take as an example a patient traveling from New York to Jordan for a hip replacement procedure (staying in country 16 days). The approximate costs including a companion would be as follows: • Surgical procedure package including surgery, lodging and on the ground transportation: $10,500 USD (€7.930 Euros) • Flights: $2,400 USD (€1.813 Euros) • Meals: $1,200 USD ($75 USD per day), €906 Euros (€57 Euros per day) • Tours and sightseeing: $300 - $600 USD (€227- €453 Euros) • Shopping and souvenirs: $200 USD (€151 Euros) Approximate total: $14,900 USD (€11.253 euros) As shown in the above example, most of these elements can be calculated with a fairly high degree of accuracy. For example, flights from New York to Amman average roughly about $1,200 USD (€906 Euros) per person round trip (though this can vary depending on the season and how far in advance you book your flight). Jordan is a very tourism oriented destination with a wide range of lodging options available from low budget to 5 star-hotels. If lodging is not included in your medical travel package then expect to pay between $125-$200 USD (€94-€151 Euros) for a moderately priced double room with breakfast. Food in Jordan is very affordable, street snacks like a Felafel or Shwarma sandwiches are inexpensive and you can usually get a decent budget meal for 1 Jordanian Dinar to 3 Jordanian Dinar ($1-$5 USD) (€0.75-€3.78 Euros) in any midrange restaurant, but if you’re splashing out at one of Amman’s better or western restaurants, 15JD ($22 USD) (€17 Euros) would be an average cost per person. Plan on budgeting at least $75 USD (€57 Euros) per day for two (this assumes a complimentary hotel breakfast). Public transport is very inexpensive in Jordan. Most taxi rides around town will cost 2 JD ($2.8 USD) (€2 Euros), and the four-hour JETT bus between Aqaba and Amman, about as far as you can go in Jordan, costs 7 JD ($9.80 USD) (€7.40 Euros). Planning Your Trip - How Much Should I Budget for My Medical Tourism Trip to Jordan? 151
PLAnIng YoUr trIP
The amount of money you will need to budget on your medical trip to Jordan will depend on factors such as flights, length of stay, accommodation choice and lifestyle preferences. Most facilitators and some hospitals offer procedure packages that include the cost of the procedure, hotel, and transportation. To calculate potential expenses, try breaking down your trip into its principal elements and then adding up the costs.
Tours and sightseeing are a must in Jordan where cultural and historical attractions abound. You cannot leave Jordan without at least visiting Petra or the Dead Sea (with your doctor’s permission of course). So expect to spend at least a few hundred dollars delving into Jordan’s rich cultural heritage. PLAnIng YoUr trIP
Shopping expenses are never easy to predict. You’ll likely want to take back an oriental carpet or some souvenirs to your kids or grandkids, so put aside a little cash for these expenditures.
WHen IS tHe BeSt tIMe to go? Jordan is a great time to visit any time of year, however, like most destinations there are certain times or seasons that may be better than others due to weather or lower air fares and lodging costs. If you are seeking pleasant weather then try planning your trip during the spring (April/May) and fall September/October when spring-like temperatures make it particularly attractive for patients. Unfortunately this is also the most popular time to visit so tourist spots will be crowded and flights and hotels tend to be at their most expensive. Another good time to visit is between November and March. The weather can be cold - even wet at times (especially during the middle of this period), however, travel and lodging is relatively inexpensive and there are fewer visitors. The least expensive time to visit Jordan is during July and August; however, the trade-off is the extremely high heat which can make for uncomfortable outings. When planning your surgery dates it is important to be aware of local holidays or festivities that could affect your stay. The most important Islamic celebration is the holy month of Ramadan, which falls on the 9th month in the Muslim lunar calendar (the Islamic lunar calendar year is 10-11 days shorter than our Gregorian calendar so exact months will vary). During this period, Muslims will not eat, drink or smoke in public, and many businesses are closed or operate shorter hours. And while most Muslims understand that non-Muslims are not under the same obligation to observe these practices, they will appreciate your considerateness. The observance of Ramadan will not affect the quality of your medical care; however, it may make it more difficult to get around and will probably put limits on your sightseeing activities and restaurant choices. At the same time, some people will appreciate the opportunity Ramadan offers to witness a unique spiritual event characterized by mysticism and celebration. 152 Planning Your Trip - When is the Best Time to Go?
Don’t Forget • Bring your medical history file and relevant medical reports • Bring ATM cards, credit cards, insurance card if applicable • Bring enough cash • Make sure to have the contact information for your hospital representative and/or doctor • Bring your prescriptions
WHAt to PACK
PLAnIng YoUr trIP
As your medical procedure date approaches you will want to make a list of the items you will need to take on your trip. The last thing you want is to arrive in Jordan without important medical records, medications or your trusty walking shoes. Therefore it is prudent to take into consideration the expected climate conditions to allow you to dress appropriately for the weather. Jordan is characterized by dry, hot summers with amazingly cool and breezy evenings and cold winter weather. During summer avoid risking being sunburned by wearing light weight cotton clothes, sunscreen, hat and sunglasses with headscarves for females. Safari clothes and comfortable hiking shoes are essential if you’re moving around to sunnier regions such as Wadi Rum and Petra or castles. You will also need swimming gear for the coastal regions you visit such as Dead Sea and Aqaba. The following check-list will help you get organized: • For medical treatment: Medical history file and relevant medical reports, contact information for your hospital representative, prescription medication, your medical travel itinerary, and a digital or hard copy of correspondence between you and the hospital/ facilitator. • Must have: Passport, driver’s license, credit cards, and cash (some Jordanian businesses do not accept credit cards). • Clothing: Comfortable walking shoes or sandals. Head scarf/ shawl. Loose fitting cotton clothing is best (think kahkis). It is best to wear long pants, slacks, dresses, or long skirts. Dress in layers (jacket over a shirt) as temperature changes can be drastic from day to night. Shorts are not uncommon among tourists, but most Jordanians wear long pants in the city. • Toiletries: Sunscreen, lip balm, moist towels or facial wipes. • Medical Supplies: Medications for diarrhea or upset stomach. • Photo Equipment: Digital camera, spare card, PC cable, spare rechargeable batteries, battery recharger, case. • Miscellaneous: Knapsack or fanny pack, sun glasses, water bottle, hat or cap to protect your head from the sun, Zip lock bags, snacks, antiseptic gel, maps. 154 Planning Your Trip - What to Pack?
PLAnIng YoUr trIP
gettIng tHere More than 20 international air carriers fly into Queen Alia International Airport, located 35km south of Amman. These include: Royal Jordanian, United Airlines Continental, U.S. Airways, American Airlines, Air France, Delta, Virgin Atlantic, Iberia, KLM, British Airways, Emirates, Gulf Air, Lufthansa, Qatar Airlines, Tarom, Thai Airways, and Turkish Airlines. A direct flight from the United States to Amman runs between ten and fourteen hours depending on where you are located (the east coast being the shortest time), while flying time from most major European cities is about four hours. Most medical trip packages will include airport pick-ups and transfers. If this is not the case, then the easiest way to get to downtown Amman from the airport is by taxi; the trip takes approximately 35 minutes and the fare is about 15 JODs (equivalent to around $22 USD or â‚Ź17 Euros). There are also shuttle buses to the city center bus station leaving the airport every half-hour. Once in Amman, you will find traveling around to be safe, speedy and simple by using transportation such as taxis, rental cars, tour buses and the public bus system. 156 Planning Your Trip - Getting There
gettIng AroUnD taxis
Bus Public bus service is available in Amman and between most of Jordan’s major towns and cities. Service is not always punctual, however, and buses can be very crowded at certain times of the day. Medical tourists are better served by using private companies that offer charter bus and regular tours. The following companies have been recommended by Jordan’s tourism board: • Jordan Express Tourist Transport (Jett) • Jordan Investment and Tourism Transport • Sahara Kirresh Transport • Rum Group for Transportation & Tourism Investment P.S.C. • Sultan Tourist Transport • Philadelphai Tourist Transport Co. • Sindband / Marine Transportation • Mesk Tourist Transport • Smart Way Tourist Bus
Planning Your Trip - Getting Around 157
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Taxis are the easiest and most convenient way to get around Amman and other areas in Jordan. They are also relatively inexpensive, even over substantial distances such as the trip between Amman and Aqaba. To stop a taxi, simply hail it in the street as Jordanians do. Be aware that white taxis travel fixed routes and are shared; so unless you are okay with stopping every few blocks for other riders you will want to look for the yellow and grey cabs (many of which are parked outside major hotels). Make sure that your driver is using a meter – although taxis in Jordan are required by law to use meters, they are not always used at night, so it is advisable to agree on the cost before heading to your destination. Tipping is not compulsory, but it is an unwritten custom to pay drivers 10 to 20 piasters above the quoted meter fare.
Fortress-Ajloun
renting a Car
To rent a car you will need a driver’s license valid in your country of origin, provided you have held it for at least one year.
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Most medical travelers to Jordan will prefer the comfort and convenience of prearranged private transportation or getting around in taxis. If you like more flexibility and freedom – and are physically able to, then you may want to rent a car. Jordan has excellent roads with English and Arabic road signs so it is relatively easy to get around (brown signs are specifically for tourists), particularly if you are traveling outside the city. If you plan to drive within Amman or other large cities, then you will need an adventurous spirit and an extra dose of patience as streets can follow labyrinthine paths and local drivers tend towards a loco style of driving (at least from a Westerner’s point of view). Happily most rental car companies offer the option of renting the car with a chauffeur at reasonably priced rates.
UneXPeCteD CoStS
PLAnIng YoUr trIP
Whether you are building a house, buying a car or traveling for a medical treatment, chances are good that you will run into some unexpected costs. That is a fact of life. The important thing is to try to anticipate these situations so you are not caught unprepared. Some common culprits are: • Extra airline luggage fees • Additional rental-car fees for insurance coverage or for extra perks such as a child seat or a GPS navigation system • Unexpected medical costs Let us take a more detailed look at this last one.
Medical Complications Every surgical intervention in the world – no matter how small, has the potential to end in a medical complication. Fortunately, medical complications tend to be rare for most procedures. However, it is important to keep in mind that if one occurs, you might be responsible for paying additional medical costs. It all depends on your health plan, insurance coverage, or the type of medical procedure package you purchased. If you do not have insurance coverage, then it is advisable to purchase a medical complication insurance to protect yourself against these types of situations. Additionally, you should educate yourself about the potential risks and complications associated with your particular procedure, and try to lower your risk for complications by following your doctor’s instructions.
Longer Hospital Stay There may be circumstances when your doctor will recommend a longer hospital stay than was originally anticipated. This could be due to a medical complication or simply because you are not healing as quickly as expected. In other instances your physician may ask you to spend a few extra days in your hotel recuperating. In either case it is important to be prepared to pay additional charges, especially if you do not have insurance coverage.
160 Planning Your Trip - Unexpected Costs
WILL tHe HoSPItAL In JorDAn ASSISt WItH tHe CoorDInAtIon oF MY trIP?
PLAnIng YoUr trIP
Most of the hospitals in Jordan that serve foreign patients usually offer a full package including airline booking, accommodation, visa assistance, and airport pickup for patients and their companions. They will also assist you with: • Sending price quotes • Coordinating conference calls with doctors • Insurance billing • Arranging transfer of medical records • Arranging tourism and leisure activities • Providing personalized assistance for patients while they are at the hospital Patients who require assistance with travel and accommodation services can ask the hospital to arrange their trip to Jordan with excellent and competitive prices. Some patients may prefer the assistance of a medical travel facilitator. For more information on medical travel facilitators, please refer to the chapter of this guide on Facilitators.
162 Planning Your Trip - Will the Hospital in Jordan Assist with the Coordination of My Trip?
APProPrIAte toUrISM
Medical Complications Every surgical procedure has inherent risks. Often those risks are minimal, but you should be aware of them. Every patient has his or her own set of risks and these should be discussed with the surgeon and your personal physician at length before the surgery. The risks associated with anesthesia are mainly related to allergic reactions to medications used for this purpose. Even after a successful surgery, you might experience complications such as blood clots or an infection. You need to discuss with your surgeon the specific risks for your case. Your surgical team is trained in how to deal with and lessen the chance of complications occurring right after the surgery. If complications do occur, they could necessitate the patient a second surgery in order to correct the problem. Your surgeon will inform you regarding the treatment options available if you suffer a complication.
Contact your Surgeon if: • You develop a fever. • Your wound feels hot or your wound is oozing. • The problems for which you are having the surgery get worse. • You have severe pain at the incision site. • You are having pain or a burning sensation when passing urine.
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Although Jordan has much to offer visitors as a tourism destination, it is important to remember that your primary reason for visiting the country is to correct a medical condition or to renew your health. Therefore it is extremely important that you follow your doctor’s advice regarding rest and leisure activities. If you’ve undergone a triple heart bypass in the last week, don’t expect your doctor to allow you to engage in any strenuous activities or to stay out long in the heat. Refusing to follow your doctor’s indications even in the smallest detail could lead to a slower healing process or even a medical complication. Don’t take any chances with your health!
tIPS For MeDICAL trAVeLerS
PLAnIng YoUr trIP
As we come to the end of this guide, it is our hope that your eyes have been opened to the exciting world of Health and Wellness opportunities available for you or your employees in Jordan. Below are some final tips that will make for a safer and more pleasant medical trip.
Do Your research when Choosing a Medical Provider Jordan has been blessed with excellent medical professionals and a large number of quality hospitals and clinics. Even so, as a potential patient and traveler it is important that you take the necessary time to research your options in order to choose a doctor and medical facility that fits your needs and budget. Failure to do so could lead to an unpleasant medical tourism experience if not a sub-par procedure outcome. Please refer to page 82 of this guide for a list of recommended medical facilities in Jordan.
Don’t be Shy When researching your options, don’t be afraid to ask for information such as doctor’s profiles/curriculums, medical outcomes or hospital performance indicators that will help in your decision making process. Most hospitals will be happy to provide this information. As a traveling patient, it is important that you have as much information as possible in order to make a decision that will be in your best interest.
Bring a Companion Bringing along a companion is always recommended, particularly if you will be undergoing a procedure that will leave you debilitated for any length of time. Companions can provide much needed physical and emotional support that can make your medical tourism experience much less stressful.
travel Comfortably After Surgery Depending on the type of surgery you have undergone, it may be wise to purchase tickets in first or business class. This is especially true for orthopedic procedures such as hip and knee replacements, cardiac surgery, and neurosurgery – where space and the possibility to stretch your legs will reduce the risk of Deep Vein Thrombosis and allow for a much more comfortable flight. It is also advisable to travel light, particularly if you are traveling alone. You don’t want to be dragging a heavy suitcase after a delicate surgery. 164 Planning your Trip - Tips for Medical Travelers
give Yourself extra time
Keep Your Medical records and Important Contact Information in your Purse or Hand Luggage Make sure to keep important information handy at all times. Be especially careful not to pack medical records, prescriptions or important contact information in checked baggage as these can be lost or temporarily delayed.
network with other Patients who have already been to Jordan for Medical tourism One of the best ways to prepare for your medical trip to Jordan is to speak with past patients about their experience. What was their recuperation like? What restaurants do they recommend? Nothing beats listening to someone who has already been there and done that. Talk to your Jordan hospital contact and request to speak to past patients. Most hospitals will be more than happy to provide you with the contact information of patients who have agreed to talk about their experiences. This information is invaluable for selecting your destination for medical or wellness care.
get as Much Information about the Medical Procedure Process as Possible • How much will the surgery or treatment cost? • Who will pick you up at the airport? • Who will be your main contact at the hospital or clinic? • How many appointments you will need? • How long you will be in the hospital? • How will you get from the hospital to your hotel? • How long is the post procedure recuperation period • Ask for a detailed schedule of tests and appointments etc… Planning your Trip - Tips for Medical Travelers 165
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Plan your trip so that you have a few extra days to rest before going back to work or your regular routine. Not only will this give you time to fully recover, but it will provide you with a little buffer time in case you must spend more time in the hospital than you originally planned for. This is your unique opportunity to dedicate time to yourself and your healing process. Remember, mind, body and soul is important for a full recovery.
Conclusion - Looking to the Future
ConCLUSIon Looking to the Future Healthcare is now a global commodity with patients from around the world choosing their medical providers based on accessibility, availability and affordability, oftentimes regardless of geographical location. Old barriers are crumbling down as individuals and companies alike discover the high quality of care and ultra-modern facilities available at a premier medical tourism destination such as Jordan. As a country invested in attracting patients from around the world, Jordan welcomes you to research our medical facilities and take the next step to improving your health and wellbeing. You can do so by contacting any of the facilities listed in this guide or by getting in touch with the Private Hospitals Association of Jordan or the Medical Tourism Association using the information below: Medical tourism AssociationtM USA 001-561-791-2000 10130 Northlake Blvd Suite 214-315 West Palm Beach, Florida, USA 33412 Info@MedicalTourismAssociation.com the Jordan Health and Wellness Destination guide can also be accessed at www.medicaltourism.com Jordan healthcare services are gaining recognition the world over for high quality and affordability. As a world leader in medical tourism we encourage you to explore the many healthcare options available for medical travelers in Jordan. Regardless of the medical services you seek, it is our goal to make your medical travel experience an outstanding one.
to your health!
Conclusion - Looking to the Future
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HEALTH & WELLNESS DESTINATION GUIDE An information-packed how-to guide for individuals and employers seeking to learn about health and wellness opportunities in Jordan. Steeped in history, tradition, and a rich cultural heritage, Jordan offers travelers another compelling reason to visit the country: Top quality medical care at affordable prices. From oncology to orthopedics and most everything in-between, Jordan has firmly established itself as leading health and wellness destination. Medical tourism offers an exciting new world of possibilities for individuals and companies to lower their healthcare costs! >> Discover what makes Jordan a great medical tourism destination >> Find out how much you should budget for your Jordan medical trip >> Important tips for planning your Jordan medical trip >> Learn which are the best medical facilities for your procedure or treatment $15.95
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HEALTH & WELLNESS DESTINATION GUIDE is also available at: www.MedicalTourism.com
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