AccomNews, Spring 2020

Page 5

Our collective hope for a vibrant and busy school summer holiday season may finally come to fruition! Across most states, at least. The industry is gunning for open state borders, relaxed restrictions, and the rekindled promise of a New Zealand bubble! However, there is still an underlying COVID-19 threat, and we must all remain cautious to prevent a new wave as that would flush away weeks of longed for bookings at any point in time. Realistically, the survival of our accommodation industry depends on a buoyant domestic market for the foreseeable future. Campaigns both state and national are focused on boosting

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Many have been successfully tempting locals with great deals and “out of the box” marketing strategies. Now with great air travel deals available, travellers can be targeted from further afield and from other states (non-hot spot regions).

Mandy Clarke, Editor editor@accomnews.com.au domestic tourism and are a first step to re-building what we once had. Australians made about 11 million trips overseas last year spending $65 billion, to have this amount spent on tourism at home would be incredible. The first step for many managers has been to attract a ‘drive market’ and it is a tactic that has been effective in many regions.

In this issue, once again COVID-19 touches almost every feature as it indeed touches every aspect of accommodation management. We learn how COVID has impacted everything about the industry from purchasing furniture to technology and vacuuming. You will love that we have packed so many great interviews into this issue! We talk to the man who steered Hilton Brisbane through the pandemic, Chris Partridge. Also, the characterful Dr Jerry Schwartz talks to us

FRONT DESK

about his new Gold Coast accommodation refurbishment at Paradise Resort. Plus, we have two superstar executive housekeeper interviews from the inspiring Maureen and Nadia. You will find our usual Accommodation profiles plus something different. We feature a fantastic refurbishment of Lake Mac Holiday Park that chose to maximise inclusivity and accessibility. Meanwhile, as we try to encourage travel once again, you may find a few quirky ideas and pearls of wisdom within our pages that aim to make your day a little bit brighter! Enjoy your Spring copy of the magazine and best wishes for hurdles ahead. Cheers, Mandy

AccomNews - Spring 2020

05

EDITOR’S NOTE

What’s on the 2021 horizon?


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Articles inside

Reinvent the welcome experience with self-check-in

7min
pages 72-76

Less contact,but stronger relationships

5min
pages 70-71

Quarantine sparks rise in pre-packaged hotel meal options

5min
pages 68-69

Executive Housekeeper Nadia Moriconi: From Brazil to Sofitel Sydney Wentworth

22min
pages 62-67

Smells like ‘Straya: Why BBQ facilities make all the difference

12min
pages 48-51

Putting hotel security in focus

6min
pages 52-53

Executive Housekeeper Maureen Jolowicz: Leadership and passion are keys to success

1min
pages 60-61

Is clean bedding the new green bedding?

4min
pages 58-59

COVID clean: Learning to suck it up

4min
pages 56-57

The magic of hard work

12min
pages 40-43

Waterparks whet appetite for summer holidays

7min
pages 44-47

A cruise ship on land

12min
pages 36-39

Lake Mac Holiday Parks chose accessibility and inclusivity

8min
pages 32-35

Exclusive: The man steering iconic Brisbane hotel through pandemic waters

6min
pages 12-13

COVID furnishes an opportunity for change

6min
pages 28-31

Op-Ed: Building confidence in a recession

4min
page 14

Crowne Plaza Sydney Darling Harbour: Connecting tech, community, and futuristic design

7min
pages 18-21

ATHOC Voice: Millions pre-booked & waiting to be spent on domestic tourism

3min
page 11

Front Desk

1min
page 5

AHA Voice: Why the government needs to freeze Fringe Benefit Tax

3min
page 10
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