Resort News - May 2018

resortnews Issue 261 | May 2018 | $13.75 inc. GST

Registered by Australia Post Print Post No. 100023799

The Monthly Magazine for Accommodation Industry Professionals

www.accomnews.com.au

Profiles: Argosy on the beach Coolum Baywatch The RAAS Group

Special Report:

Non-compliant cladding crisis not resolving any time soon management rights • hotels • motels • resorts • holiday parks • time share • hosted

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MANAGEMENT RIGHTS MOTELS REAL ESTATE SPECIAL PROJECTS PROJECT MARKETING

GOLD COAST

FABULOUS RESIDENTIAL MANAGEMENT RIGHTS Centrally located in the heart of the Gold Coast, close to all amenities and only minutes to the beach. This high rise apartment building is adjacent to a popular golf course and has a resort style pool and six tennis courts. Very few grounds to maintain and permanent residential letting ensures an enviable lifestyle choice. Plenty of upside with minimal maintenance currently being done.

Tony Doulman 0414 637 200 – tonyd@raas.com.au

Nett: $159,769

Total Price: $1,100,000 BRISBANE

CAPACITY TO GROW IN CAPALABA! Very attractive building in great location. Not many units to look after but great big income!

This complex is easily managed with very good repeat corporate business. You won’t find much better than this, for the value, in this area so be quick with this one! There is $25,000 of external rentals in the total income that are less than 2 kl from the main office Call for an inspection now!!! Income has been verified by MR accountant as has value on unit.

Peter Sagner 0401 814 404 – peters@raas.com.au

Nett: $96,420

Total Price: $405,000 BRISBANE

GREAT COMPLEX ON THE NORTH SIDE North side gem! Easy one person operation, all standalone villas, close to amenities, very tidy managers unit with air con.

Robert Collins 0404 678 792 – robertc@raas.com.au

Nett: $127,000

Total Price: $1,054,000

NORTH QLD

HERVEY BAY BEAUTY The accountants numbers in this investment speak for themselves; a business managed by 1 person, a low multiplier and spacious managers unit make for an exceptional investment opportunity. Either jump in and manage it yourself for excellent returns whilst living in the tourism heart of Hervey Bay - the access point to Fraser Island and the annual Humpback Whale migration season. Or purchase and appoint a quality manager and still get around 12% ROI. The current manager has been here for 11 years and wants to retire!!

Ronnie Slebos 0414 964 333 – ronnie@raas.com.au

Nett: $307,000

GROW YOUR BUSINESS

INCREASE YOUR INCOME

Total Price: $1,600,000

PROTECT YOUR INVESTMENT

Phone 07 5593 0007 www.raasrights.com.au

front desk |

Inside

Issue 261 | May 2018

tourism

05 Editor's Note

33 Tourism Report

industry

35 Tourism International

06 News In Brief

events & appointments

10

ARAMA Report

11

NSW Strata Report

12

BCCM Report

13

SCA Report

14

Special Report: Non-compliant cladding crisis not resolving any time soon

management 18

Motel Market

18 Tourism 19

Legal Ease

20 MLR vs Motels 22 Thinking Accommodation 24 Intonet 25 Strata Trends 26 Body Corporate Committee 27

Check In

28 Keeping House 29 Property Maintenance 30 External and Pressure Cleaning

resortnews EDITORIAL Rosie Clarke - Editor r.clarke@resortpublishing.com.au Mandy Clarke - Industry Reporter Kate Jackson - Industry Reporter

38 Events 41 People

developments 44 The Last Resort

property

profiles 57 Argosy On The Beach: North Queensland’s best kept secret…

60 Coolum Baywatch Apartments: Beachside bliss!

preferred suppliers 65 The Preferred Supplier Directory

Resort News welcomes editorial contributions and images on relevant topics for features, new product profiles and news items. Please email copy to editorial@resortnews.com. au. Images should be in high resolution (300dpi) JPEG or TIFF format.

INDEMNITY

DISCLAIMER

ADVERTISING

Any mention of a product, service or supplier in editorial is not indicative of any endorsement by the author, editor or publisher.

Although the publisher, editor and authors do all they can to ensure accuracy in all editorial content, readers are advised to factcheck for themselves, any opinion or statement made by a reporter, editor, columnist, contributor, interviewee, supplier or any other entity involved before making judgements or decisions based on the materials contained herein.

SUBSCRIPTIONS $165 for 12 Months/$297 for 24 Months Gavin Bill - Services & Subscriptions subscriptions@resortpublishing.com.au

04

Profiles: Argosy on the beach Coolum Baywatch The RAAS Group

Non-compliant cladding crisis not resolving any time soon management rights • hotels • motels • resorts • holiday parks • time share • hosted

47 New Manager Profiles

production@resortpublishing.com.au Stewart Shimmin s.shimmin@resortpublishing.com.au

www.accomnews.com.au

46 Resort News Sales Report

PRODUCTION

Andrew Morgan, Arvo Elias, Chris Irons, Chris Novak, Col Myers, Frank Higginson, Grant Misfud, John Mahoney, Lyn Pearsall, Mike Butler, Mike Phipps, Rusty Lush, Shane Brotherton, Simon Barnard, Tony Rossiter and Trevor Rawnsley

The Monthly Magazine for Accommodation Industry Professionals

Special Report:

42 News

Advertisers, Editorial Contributors and their Agents (Contributors) warrant to the publisher that any advertising or editorial material placed in Resort News is in no way an infringement of any copyright or other right and does not breach confidence, is not defamatory, libellous or unlawful, does not slander title, does not contain anything obscene or indecent and does not infringe the Trades Practices Act or other laws, regulations or statutes. Moreover, Contributors agree to indemnify the publisher and its' agents against any claims, demands, proceedings, damages, costs including legal costs or other costs or expenses properly incurred, penalties, judgements, occasioned to the publisher in consequence of any breach of the above warranties.

CONTRIBUTORS

resortnews Issue 261 | May 2018 | $13.75 inc. GST

Registered by Australia Post Print Post No. 100023799

Front Desk

resortnews | may 2018

Key - For easy perusal Commercial or supplier case study Supplier information or content Suppliers share their views in one-off, topical pieces General editorial. Case studies and features may cite or quote suppliers, please be aware that we have a strict ‘no commercial content’ guideline for all magazine editorial, so this is not part of any commercial advertorial but may be included as relevant opinion. Happy reading!

Resort News, its publisher, editor and staff, is not responsible for and does not accept liability for any damages, defamation or other consequences (including but not limited to revenue and/or profit loss) claimed to have occurred as the result of anything contained within this publication, to the extent permitted by law.

VIEWS & OPINIONS The views expressed in Resort News do not necessarily reflect the views of the publisher, editor, staff or associated companies. The information contained in Resort News is intended to act as a guide only, the publisher, authors and editors expressly disclaim all liability for the results of action taken or not taken on the basis of information contained herein. © 2018. No part of this publication may be reproduced without written permission from the publisher.

Resort News is proudly published by Resort Publishing a division of Multimedia Pty Ltd ABN 77-126-017-454

Ph: (07) 5440 5322 Fax: (07) 5604 1680 PO Box 1080, Noosaville BC Qld 4566 Email: mail@resortpublishing.com.au

Editor's Note

I believe that buildings are our future

| front desk

Rosie Clarke Editor r.clarke@resortpublishing.com.au

Treat them well and let them lead the way… That’s how the song goes, right?

Resort News is focussed on buildings this month: from exterior cleaning and upkeep, to overall property maintenance, graff iti woes and the epic cladding crisis that just won’t quit.

Have you had any problems with renovations gone wrong, or issues over non-conforming cladding? Write in and tell us. We’d love to publish your stories!

Flip over to Check In to find out what luxury accom Prince Charles and Duchess Camilla stayed in during the Commonwealth Games opening earlier last month, an read about the job prospects for hospitality workers with tattoos.

No Vacancy is coming up, and Resort News has you covered with a free ticket if you use the code: RESORT18. We will be in attendance and hope to see you there in July!

Arvo talks about the Facebook controversy in his Intonet column this issue, and how it relates to accom professionals like yourselves.

You can also read about all the continuing

Gallery Vie nonsense, in this month’s Legal Ease column, courtesy of the very knowledgeable John Mahoney.

love what they do. We also have a bumper PSP this issue, with RAAS revealing big changes and new faces.

In our Profile section this issue, we have two lovely properties spearheaded by dynamic managers who talk about how they came to

Thank you for your continued readership and as always, I hope you enjoy this month’s Resort News.

resortnews | may 2018

05

industry | News In Brief

The double standards punishing mum-and-dad operators

Is this the most offensive hotel name in Australia?

An Adelaide hotel has been branded “derogatory” and “offensive” for its new choice of name.

The national competition watchdog stands accused of double standards over its failure to stop online travel agencies dictating accommodation prices.

The Australian Competition and Consumer Commission has failed to stop online giants Expedia and Booking.com demanding price parity from accommodation providers, according to the industry’s peak representative body.

The Accommodation Association of Australia says the practice continues across hundreds of accommodation businesses, yet the ACCC took legal action to prevent Flight Centre enforcing a similar policy with airlines.

Expedia (responsible for Expedia, Wotif, Hotels.com and Trivago) and the Priceline group (Booking.com), together command almost 85 percent of online accommodation bookings in Australia and have a pricing parity requirement built into contracts with accommodation businesses.

AAA CEO Richard Munro said: “The accommodation industry continues to scratch its collective head about the actions of the ACCC. “It has expended a huge amount of public time and resources in pursuing Flight Centre over parity pricing all the way to the highest court in the land.

“Yet parity pricing requirements by two giant offshore online travel agencies have been allowed to run rampant for several years, creating havoc in the accommodation industry and costing local jobs.

“What’s more, in one of his most recent statements on this issue, the ACCC’s chairman said the existing regime for the accommodation industry allows consumers to shop around to get the best deal.

06

The innocuously-titled Hampshire Hotel on Grote Street was recently relaunched as Hotel Longtime by Vietnamese-born owner Tin Chu and her husband Alex Fahey.

“How can Australian consumers get the best deal when the likes of Expedia, Wotif, Hotels.com and Booking.com are preventing operators of accommodation businesses from advertising lower room-rates on their own websites than those displayed for the same room on Expedia, Wotif, Hotels.com and Booking. com?

“And for any accommodation operator who doesn’t comply with this, they are threatened with being ‘darkened’ on the websites of these online giants.

“Or, if operators choose to sever ties with these online giants, many operators find the online giants have used their deep pockets and internet expertise to buy out the names of their accommodation business on major search engines.” The AAA has called for the ACCC to pursue an active ban on parity pricing in the accommodation industry.

“What makes these dubious practices even harder to comprehend is they are being undertaken by companies which keep jacking up commissions paid by accommodation operators, employ very few Australians and pay very little, if any, tax in Australia,” said Mr Munro.

“This is in stark contrast to, for example, a ‘mum-and-dad’ motel in regional Australia which supports its local community by employing local people, pays taxes and council rates to governments and enthusiastically welcomes visitors from around Australia and all over the world.” ■

The venue boasts a ping pong club room dubbed the “gentleman’s lodge” and neon signs with phrases such as “long time good time”.

While the owners claim the name is not designed to reflect a stereotype of Asian women as prostitutes, critics have slammed it as derogatory.

The phrase “Love you longtime” was made famous by Stanley Kubrick’s 1987 film Full Metal Jacket, which depicts the grim realities of war, including the sexual exploitation of local women by western soldiers in Vietnam.

Adelaide-born author Alice Whittington has created a petition calling for the name to be changed.

Writing in The Guardian, she said: “To perpetuate this is demeaning and sexualising, for Asian women in particular.

“It is a gateway stereotype that leads to graver long-term consequences, including harassment, abuse, discrimination and an assumption of sexual subservience.”

Owner Tin Chu said she was “surprised and disappointed that people are attributing to us motives which were never intended and which we absolutely do not believe”.

“It is worth remembering that I am a director of this licensee company and I am a proud Asian woman who has worked hard to build my business,” she said.

“There is nothing in our name which is in any way intended to insult or offend women. If anyone has felt that, then we humbly apologise - but again, it was never our intention.

resortnews | may 2018

“Any such association is in the mind of our critics, it was not in our minds.”

Her comments were made despite the display of an opening party poster exclaiming ‘The Madame is waiting’ and featuring the image of an older Asian woman.

The name has provoked a furious social media debate, with SourceSA and Hotel Longtime Facebook commentators describing it as “offensive”, “cultural exploitation”, “fetishising Asian women” and “casual racism”.

Facebook user Frank Merritt wrote, “Shocked at the name!

How can you not see how offensive it is?” while Peter Parker wrote, “Hotel Longtime’s branding is relying/banking on a 40-year-old stereotype... of Asians prostituting themselves to American soldiers.”

Others, however, have been supportive of the name and the couple’s efforts to create an appealing new business, describing detractors as “whingers” whose “minds are firmly in the gutter”.

The Change.org petition, titled ‘Get Hotel Longtime to change its derogatory name and remove prostitution references’, has attracted close to 1500 in a week.

Whittington said: “How this ever was considered a good idea, or how it was approved in planning stages, is beyond me.

“This is not a personal witchhunt, but rather an opportunity to educate and make positive social change.

“For the sake of respect for your fellow community members and those striving for equality, please sign this petition to ask the owners to change the name immediately, and retract any association of a ‘gentleman's lodge’ to the ping pong element of the concept.”

The owners say they have no plans to change the name. ■

industry | News In Brief

Disaster threat for ignorant holidaymakers A glut of unregulated holiday homes in Western Australia’s Margaret River may be putting guests at risk of bushfires, residents claim.

Accommodation operators irate at the lack of control over new holiday lets are petitioning their local council for action to ensure all private properties meet safety guidelines.

The petition has been signed by several local firefighters.

Resident Ed Green said he’d seen a proliferation of holiday homes in his neighbourhood and believed elderly tourists, overseas visitors and backpackers were naive about the region’s fire risks.

“Who would tell a visitor they are in a very high fire-risk area?” he

said. “They would go somewhere else.”

Dissatisfaction among hospitality providers has festered since the Shire of Augusta-Margaret River council last discussed the effects of Airbnb and other online platforms on licensed operators.

Margaret River Chalets owner Lewis Hawkins told The AMRTimes: “It’s time our council acted to level the playing field

by ensuring all short-stay accommodation operators are subjected to the same approval processes, rated on the same basis, carry adequate insurance, and are required to adhere to all the relevant regulations.”

Shire strategic planning manager Matt Cuthbert said the holiday homes policy was under review.

“Consideration is being given to the areas where holiday

homes ought to be allowed and those where, in the interests of preserving residential amenity, they should be prohibited,” he said.

“Operators renting their properties for short-term accommodation without the proper approvals in place can expect to be infringed.”

Shire chief bushfire control officer David Holland said all new houses must comply with Shire guidelines and new bushfire ratings. ■

Tapping into the lucrative cashless economy China’s cashless economy is spreading throughout Australia and New Zealand as its tourists look to pay in the same way they do at home.

said the Chinese student population of around 400,000 in Australia were keen users of mobile payment facilities.

“We will start to see more and more momentum pick up in market and that’s great for the Chinese consumer,” Lawson told Australia China Business Review.

Momentum for payment by mobile phone is building rapidly, with antipodean retailers and accommodation houses looking to offer Alipay and WeChat Pay to tap into an estimated $12.5 billion in Chinese tourist spending across the two nations.

Alipay Australia and New Zealand spokesman George Lawson said agreements made within the last month with Smartpay and Cabcharge were a watershed moment for the company, with more than 50,000 devices across the two countries now enabled to accept Alipay.

Both WeChat and Alipay use an app linked to a user’s bank account. At the point of sale, shoppers scan a barcode, put in their code and the money comes out of their account.

08

Lawson said the company was experiencing strong demand from pharmacies, food and beverage and luxury brand retailers to install mobile payment facilities, as well as airport duty free outlets across the country.

Currently 18 percent of Australian and 12 percent of New Zealand accommodation providers offer mobile payment options for Chinese guests, with larger chains

such as Accor attuned to the advantages of easing the payment process.

The latest data from Tourism Research Australia showed that 1.5 million Chinese visited the country in 2017, spending more than $11 billion. New Zealand saw 407,000 Chinese visitors, estimated to have spent $1.5 billion.

In addition to travellers, Lawson

resortnews | may 2018

“Ultimately, I want to get to a point where they don’t have to guess whether or not Alipay can be used - they will know because it’s on every terminal.

“And when that happens, they will have a good experience, and when they have a good experience, they say ‘I enjoyed coming to Australia and New Zealand’.

“Then that has a halo effect, more people come and that becomes good not only for the merchants but for the economy as well, and that’s really what I’m trying to drive.” ■

News In Brief

| industry

The adventure seekers going it alone Travelling solo is the new trend in Australian tourism.

But instead of seeking love in the arms of a tanned accented stranger, single travellers are more interested in finding themselves. Far from being sad singles, the demographic is made up of those who leave behind a partner less interested in travelling, or those with an unquenchable desire to see the world.

Brett Mitchell of Melbourne's Intrepid Travel told The Australian a survey of 1000 people found that solo travellers were jetting off in small groups with fellow singletons not to meet someone new, but to connect with themselves. More women go on solo trips, he said, with percentages of 58 percent women and 52 percent men running higher than for the company’s other itineraries, which usually attract around 65 percent women and 35 percent men.

The appeal for many, Mitchell says, is that such trips aren’t pitched as tours for singles.

“This is particularly relevant for travellers who are setting off alone because their partners don’t want to visit those particular destinations,” he says.

The trend prompted Intrepid Travel to featured three solo-only departures last year that proved so popular, the company is upping its offer to 12 solo-only tours to countries that include Morocco, Peru, India, Vietnam and Indonesia. Adventure company World Expeditions has also developed more selfguided trips to destinations such as Europe, Patagonia, Japan and Australia in response to

demand from singles. According to expedia.com.au, demand for single-occupancy hotel rooms last year rose by almost 40 percent in Hobart, 30 percent on the Sunshine Coast and 15 percent on the Gold Coast.

A H A P PY GUEST

Pinterest’s 2018 Travel Trend Report shows a 593 percent surge from the previous year in ‘saved pins’ for solo travel, while Lonely Planet has published The Solo Travel Handbook complete with tips for overcoming loneliness and ways to stay safe on the road.

STARTS WITH

Solo travellers researching their dream adventures are one part of the equation, the other is singles signing up for group trips where the organisation is done for them.

A GOOD N I G H T 'S REST

Tour companies are experiencing a surge in single bookings, with cruises enjoying a generous piece of the pie.

And they’re reporting that many of those singles end up establishing deep new connections with strangers they meet along the way.

“We’ve had lots of people finding their soulmates on trips,” Sue Badyari of World Expeditions told The Australian.

“They might ring a year later and say, ‘We wanted to let you know we met on your Kilimanjaro trip and now we’re married.’

The only beds in Australia recommended by the ICA.

“We probably get a half-dozen marriages a year that we know of.”

But more than love, its generally friendships that are the most valued by-product of solo travel.

Guests often find “their tribe” by joining one of the company’s trips, says Badyari. ■

For more information contact 1300 654 000 or visit ahbeardcommercial.com resortnews | may 2018

09

industry | ARAMA Report

Bundling offers opportunity to partner with unit owners Much like the convoluted relationship between franchisor and franchisee, the relationship between resident manager and unit owner is a necessary but often complex one with one of the biggest sources of angst being when unit owners receive their monthly statement and the majority (and sometimes all) of the revenue from their unit ends up with the manager.

The services provided and time involved in managing the property are largely underestimated and overlooked and with services traditionally charged on a per service basis leading to a long list of individual charges - particularly in short-term letting, unit owners can develop the view that the resident manager is overcharging.

Faced with competition from outside agents who are winning new property management business by charging a discounted commission rate, there is often reluctance to engage unit owners about increasing fixed charges management should be charging, and as a result currently these charges are not keeping pace with inflation rates.

Some older complexes have an hourly rate as low as $25 per hour, which has not changed for decades so more and more managers are having to rethink the way they operate their business and how they charge for their services.

Hence the introduction of bundling. A bit like the ‘meal deal’ offered by many fast food restaurants, bundling the traditional monthly charges into one fee can make it far simpler and less confronting to a unit owner.

Bundling is not new and has been around since the beginnings of management rights. What has changed, however, is the removal of the requirement to be bound by a commission structure, which

10

In theory, bundling should enable residential managers to experience higher returns in the high season and lower returns in the low season but the same average return over a 12-month period

now effectively offers new and innovative ways of charging for the services provided to unit owners.

Bundling the multiple charges into one that might be described as a “property services fee” results in a simpler, more transparent, business model and provides the opportunity for the resident manager to go into “partnership” with unit owners, effectively sharing in the highs and the lows of the sector.

Tony Rossiter, director of Holmans Chartered Accountants says: “By bundling various charges together into a single fee, resident managers can remove the concept of charging a commission and charge a single percentage that incorporates all the services they provide.

“Some operators have been doing this for many years, and in its simplest form the manager

charges a single percentage that incorporates all the services they provide. In a short-term letting environment the percentage might be, for example, 45 percent to the manager and the balance to the unit owner.

“Others may choose to bundle some charges and leave others out where they see they may be disadvantaged. Each operator will need to consider their unique circumstances when determining whether bundling will provide a net benefit to them and improve their relationship with their unit owners.”

“These nine separate charges could be replaced with one fee, making it far simpler for the unit owners to understand and providing them with comfort that the resident manager is only getting paid when they are making money,” adds Rossiter.

“You will note, however, that there are two significant items

Let’s look at an example of typical charges (excluding GST): Commission Advertising Merchant fees Foxtel PABX Room supplies Spring cleaning Window cleaning Administration fee

12 percent of gross tariffs 2.5 percent of gross tariffs 2.5 percent of gross tariffs $30 per month $25 per month $12 per guest stay $250 per year $60 per month $6 per month

resortnews | may 2018

Trevor Rawnsley CEO ARAMA

omitted from this analysis cleaning and linen. They have been left out, not because they can’t be bundled, they absolutely can be, but more because they should be bundled with caution.

“Cleaning and linen can represent a significant percentage of revenue for the resident manager and can be profitable irrespective of how much the rooms are let for.

This revenue stream can also be quite volatile depending on occupancy, average length of guest stay and the policy on service cleaning. As such bundling cleaning and linen will require a more detailed analysis and a thorough understanding of how this revenue stream changes as your occupancy changes from year to year.

“Once you have crunched the numbers and have confidence that bundling cleaning and linen will work, you will invariably end up with a total bundle percentage of between around 40 to 50 percent plus GST of the gross tariff revenue.”

In theory, bundling should enable residential managers to experience higher returns in the high season and lower returns in the low season but the same average return over a 12-month period. As such, cashflow management becomes all the more important.

Importantly, resident managers will get a “pay rise” every time they increase occupancy and/or tariff and unit owners will share equally in the spoils of their success.

For those that have not started updating their letting agreements to the new Form 6, now might be the ideal time to introduce bundling with the change to the new agreement format. Alternatively, you may look to introduce bundling to new unit owners entering the letting pool as units are sold to investors. ■

NSW Strata Report

| industry

The deep end of pooled letting pools Col Myers Small Myers Hughes

We regularly review a variety of letting appointments (the agreement between the building manager acting as letting agent and the owners of the investment units used in a letting pool) and we often find that there is a noticeable gap between what the appointments state versus how they are interpreted.

For the most part, the gap can be attributed to overly simplified clauses that do not adequately state the practices that the majority of the industry operates under.

In general, these inadequacies are rarely the subject of a legal dispute (when business is good) and so fixing them is often left on the “do it tomorrow” pile.

When we look at letting appointments where the income is pooled between owners, the gap between what the appointments state versus how they are interpreted by the manager and the owners is often far more significant.

This is often due to the fact that the line between the income and expenses that are pooled and the income and expenses that are tracked individually can vary from building-to-building.

This uncertainty can easily lead to disputes with the manager where owners contest the distribution of the pooled income or the allocation of expenses.

If you are operating a pooled letting pool, the common issues you could face include: How to fairly determine the income ratio. Do you allocate based on number of beds, unit entitlements, quality of the unit, sea views or some other unique quality? Or do you divide everything equally regardless?

How to share expenses. Do you share any or all expenses across the pool? Do you share expenses only up to certain cost? Do you use the same ratio for sharing income to also share expenses?

How to determine who authorises significant expenditure. Do you ask the owner or should you be asking all owners as all owners are sharing the costs?

We often find that there is a noticeable gap between what the appointments state versus how they are interpreted

How to operate a maintenance fund. Do you collect a levy or withdraw expenses as and when incurred? What happens when an owner leaves the pool or has only just joined the pool? What happens to the owner who has just left the pool after getting a new water system paid by the pool?

How to adjust income when the owner uses their unit. Do you make no adjustment, or do you pro rata adjust for the days used?

How to change the terms of the letting appointment. What do you do if not all owners agree to your proposed change?

In the vast majority of letting appointments we see for pooled letting pools, the vast majority of the questions raised above are not suff iciently answered, or if answered they create arguably unfair scenarios where owners of a certain class are effectively subsidising the owners of other classes.

For example, if two bedroom units are used far more often than three bedroom units, the owners of the two bedroom units are supplementing the income of the owners of three bedroom units and to add insult to injury the three bedroom units also have a higher sale value.

When you look at the examples above you can see there are many situations where a disgruntled owner could easily start to ask diff icult questions when the terms of your letting appointment are either vague or silent on the issue. If you operate a pooled income letting pool and your letting appointment doesn’t have the answers for these kinds of questions it’s definitely recommended that you prioritise a revision of your agreements as it only takes an issue with one owner to be an issue with all owners. ■

Australian Resident Accommodation Managers Association is the peak industry body representing the interests of people who are involved in management rights.

For membership enquiries: www.arama.com.au

national@arama.com.au (07) 3257 3927

resortnews | may 2018

11

industry | BCCM Report

Dispute applications

Chris Irons Commissioner for Body Corporate and Community Management

compliance issues include:

For anyone who has read these types of articles before or who has some knowledge of what my office does, you might know that we are in the business of dispute resolution.

To be more specific, my office has exclusive jurisdiction to resolve body corporate disputes – in other words, with the exception of some contractual matters, all body corporate disputes will get resolved in my office.

If you happen to be in a situation where you have a body corporate dispute needing resolution, here are some basic yet essential points to bear in mind about how the experience might pan out.

Firstly, we provide a dispute resolution “service”.

This means that a party comes to us to initiate a process to resolve their dispute and only after

My office does not have an investigative role

they have attempted to do so themselves.

meets the requirements of legislation.

In this way, our ‘service’ is quite distinct from other agencies in which there might be the capacity to lodge a complaint and have it investigated.

While this may seem an onerous task to some, it is necessary because the dispute resolution service we provide can result in orders, which are both legally enforceable and appealable. In other words, it is essential that the prescribed requirements about an application are followed to ensure proper process and natural justice occurs.

My office does not have an investigative role.

Instead, at all times, the applicant is responsible for ‘making their case’ to my office. This includes making sure their application

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To assist a party with their application, my office has a number of resources available.

There is a guide to completing an application form, as well as a suite of Practice Directions.

My office publishes Practice Directions to provide guidance for a range of situations, which arise in dispute resolution applications, as well as for particular kinds of applications.

I would strongly recommend that any party who may be in a position to access my office’s dispute resolution service familiarise themselves with both the guide and Practice Directions.

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It is also for these reasons that my office must remain impartial and cannot provide legal advice. Instead my office might recommend that parties seek their own, legal advice if they are not sure about how, or if, to progress an application to my office.

Once an application is lodged, my office undertakes a thorough case management of the application.

Along with basic matters such as ensuring the application is signed and the application fee is paid, case managers assess the application for legislative compliance. Some of those

resortnews | may 2018

•

Is the application within the jurisdiction of my office?

•

Is there actually a “dispute” and have there been reasonable attempts at selfresolution?

•

Can the outcome sought actually occur – in other words, is it within the scope of my office to conciliate or a matter on which an adjudicator to make an order upon?

This is not an exhaustive list and there may be a range of other matters for an applicant to consider.

My office communicates these matters to applicants and invites the applicant to attend to those matters that might involve an amendment to their application or supplying further information.

It is not the role of my office to advocate for the interests of one party over another and if matters start to appear complex or challenging, my office is unable to advise or instruct. The applicant is responsible for their application.

A final point I would like to make is about the word ‘resolution’.

Resolution does not necessarily always mean that the applicant gets absolutely everything that they seek. Indeed, resolution can have several meanings, including an application being dismissed or rejected.

It can also mean that any time after an application is lodged, the parties are free to discuss the issues in dispute and come to their own resolution. Either party can make an offer to the other to settle the matter. If this occurs, the applicant is then free to withdraw the application.

While it is not appropriate for my office to be involved as a conduit amongst the parties to achieve this resolution, I am sure that most readers would agree that this is the ideal outcome. ■

SCA Report

Embracing the power of now

| industry

Simon Barnard President, SCA (Qld)

Each year, SCA (Qld) members gather together to celebrate the strata community and hear industry experts discuss the significant issues facing the sector.

In 2018, the SCA (Qld) Conference was held in the usually sunny climes of Cairns, where we managed to enjoy a few of the only days in the month of March. It was exciting to see that over 200 delegates from around the country attended the event and showed a desire to learn and improve our industry.

We were privileged to welcome local councillor Linda Cooper, who provided the opening address, and the state member for Cairns, Michael Healy, who attended the awards dinner and represented the government at a Q&A session. In particular, Michael’s comments on the second day were encouraging, as he assured delegates that property law reform was still high on the attorney-general’s agenda. He also generously answered questions and discussed strata legislation before promising to iterate our concerns to his colleagues.

Honoured guests, commissioner Chris Irons and actingcommissioner Esther Blest, also joined us in Cairns for the two day event, representing the Office of the Commissioner for Body Corporate and Community Management. delegates appreciated their approachability and attentiveness and were

From cyber-security to tribunals, our speakers generously shared their knowledge for the benefit of members and the industry

engrossed as the commissioner ran several sessions discussing recent adjudications and legislative issues. It was also a pleasure to meet the new actingcommissioner, and I look forward to continuing our productive relationship with the BCCM office.

Alongside our politicians were many industry experts, who spoke skilfully and engagingly on a wide variety of topics.

The conference educational program showcased SCA (Qld)’s commitment to the continuing professional development of its members and to the betterment of the strata community. From cyber-security to tribunals, our speakers generously shared their knowledge for the benefit of members and the industry.

Highlights included the keynote session from social researcher Eliane Miles, as she described demographic trends that will greatly impact the future of strata, and the fascinating story of Paul Hockey, the first disabled climber to summit from the North side of Mt Everest.

I’d also like to congratulate our

SUNSHINE COAST & QUEENSLAND WIDE

seven award winners, who were recognised for their achievements at the conference dinner in the beautiful Tanks Arts Centre. The office received a record number of nominations and the judges had to make some very tough decisions. It’s great to see that the level of expertise in the strata community continues to rise. SCA is committed to the improvement of the awards structure and the acknowledgement of the professionalism in this industry that these awards provide. In

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Overall, it was an educational and highly enjoyable two-andhalf days. I caught up with old friends and met new members of the strata community, while hearing some valuable insights into the sector. Next year, we return to the Gold Coast, where we will hopefully be toasting new property law reforms while continuing our close collaboration with the government. However, until then, it’s important to remember, even though the conference is finished, its lessons stay relevant. It’s now up to us to use the knowledge we gained and the relationships we built to better our great industry. ■

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an unlicensed sector, public recognition of those striving for excellence helps improve the whole community, and it was fantastic to see such deserving winners.

© 2018, Resort Publishing. The Relief Management Directory is provided by Resort News to provide CONTACT details only of individuals and organisations promoting services in temporary and permanent management positions. Parties should satisfy themselves as to the competency and suitability of advertisers prior to ordering any services. We accept no responsibility for the standards of service.

resortnews | may 2018

13

industry | Special Report

Non-compliant cladding crisis not resolving any time soon

It is ten months since fire engulfed a London apartment block, killing 84 people trapped inside as the blaze spread rapidly though its external cladding.

The Grenfell Tower disaster shook the world, not only because of the horrendous loss of life and ferocity of the blaze, but because it had far-reaching implications for apartment buildings everywhere.

It mirrored the Lacrosse Building fire in Melbourne three years earlier, which saw flames spread speedily through external cladding to engulf the apartment block in just 11 minutes, forcing the evacuation of 400 residents.

While numerous near disasters should have provided ample warning, it took the Grenfell Tower inferno to act as a catalyst for an overhaul of the regulations surrounding the safety of cladding found on apartments worldwide.

So, ten months on, where is Australia in this process? Do we still have buildings susceptible to the kind of fire that so terrifyingly took hold in London last June?

And if so, who is responsible for the enormous financial burden of retro-fitting them?

14

The answer is that, while steps have been taken to ban substandard products, improve compliance standards for new buildings and set up task forces to detect non-conforming cladding, little has changed.

Tim Graham is an expert in strata law and owners’ corporations with HWL Ebsworth Lawyers in Victoria.

He said: “There is almost zero substantive action yet on the part of any legislature.

“In the meantime, the risks are that defective cladding has been used which compromises fire safety and poses a grave threat to persons and property.”

Asked if he believed the chances of another cladding disaster were lower now than in previous years, Tim pointed to a number of apartment fires that had occurred since Lacrosse.

“The risk is in the process of being lessened, but I cannot conclude that there is any less risk at the time of writing,” he said.

The material that allowed the fires at Grenfell Tower and the Lacrosse building to spread so disastrously was aluminium composite panel

cladding (ACP) with a highly flammable polyethylene (PE) core.

At a fire safety forum in Sydney last September, panellists estimated that for every ten apartment blocks in Australia with cladding, approximately eight are likely to be clad in ACP - putting the issue on a scale akin to the 1980s asbestos crisis.

Most state governments have strengthened fire safety legislation for buildings deemed at risk, but while Australia is swimming in cladding taskforces - almost every state currently has one - a tiny proportion of ACP cladding has been replaced.

Across Australia, each state is taking its own action to tackle the crisis.

Queensland’s audit taskforce is currently examining hospitals, aged care facilities, high occupancy buildings and high-rise office blocks looking for evidence of non-conforming cladding.

South Australia is also busily identifying and assessing buildings with aluminium composite panelling. Almost 80 have so far been identified as warranting further investigation, with buildings deemed unsafe

resortnews | may 2018

required to have cladding removed or fire prevention features upgraded.

The Tasmanian government is part-way through an audit of 'buildings where non-compliant use of claddings could result in an unacceptable risk to the community' and a similar investigation is also underway in Western Australia and the ACT. Meanwhile, NSW has identified 1011 buildings out of 178,000 audited as potentially at risk from dangerous cladding, and the Victorian Cladding Taskforce has identified 1400 buildings as most likely having aluminium composite panels.

Identification is merely the first step in the process, though.

Establishing who is responsible when ACP cladding is found presents a minefield of legal, financial and moral implications.

Legally, lot owners are expected to “properly maintain” any part of the lot that affects the outward appearance or the use or enjoyment of other lots or common property. If they fail to do this, the owners’ corporation may serve a notice requiring them to.

industry | Special Report

But it is the owners’ corporation which is required to repair and maintain the common property and all its chattels, fixtures, fittings and services.

Tim said: “The simple proposition is that OCs are responsible to repair and maintain common property, whilst lot owners are responsible to repair and maintain their private lots.

“The jurisdictions vary as to their precise requirements. Even within jurisdictions, there may be divergence - for example, responsibility in relation to an external wall may rest with the lot owner, the OC or be shared, depending on the plan of subdivision.”

Stephen Raff of Ace Body Corporate Management claims some OCs with buildings found to have the offending cladding are being told by insurance providers that they cannot obtain cover, while others have seen premiums escalate by as much as 300 percent.

The assertion is backed by Graham, who says: “Insurers either won't insure a building with defective cladding; provide no indemnity in respect to defective cladding or its consequences; or have increased premiums and/or excesses.

“The negative impact on the value of owners' investments is palpable.”

Through the Insurance Council of Australia, insurers have agreed on a residual hazard identification protocol for the identification of risk presented by ACP cladding.

The council advises that evaluations must be done on a case-by-case basis but warns: “The higher the probability of a damaging event occurring, the higher the premium”.

However, a spokesperson for Queensland’s Department for Housing and Public Works has refuted claims of insurance hikes, telling Resort News: “In Queensland, there have been no reports of massive increases in insurance premiums.

16

And he added: “Given building owners and managers are responsible for occupants who live and work in their properties, we encourage anyone with concerns regarding the use of potentially combustible cladding to engage an industry professional as soon as possible for advice.”

should get legal advice to try and recover those costs.

In a paper presented to the Strata Community Association last year, his recommendations to OCs were: •

Review all the design, construction and approval documents for the building, including original architectural plans, to determine whether external wall cladding has been installed on the building.

•

Engage a suitable professional such as an engineer and/or fire safety expert to review and inspect the overall fire safety of the building, including the installation of any external wall cladding.

•

Introduce a drenching system that may slow down a fire and assist in the building being ‘Deemed to Satisfy’ under the National Construction Code.

Just who is liable for the cost of that advice, and the remediation work likely to follow, remains a grey area.

While owners and OCs are held responsible for the extensive costs of testing, gathering relevant documentation and remediation work, they may have a legal case for recovery of those funds.

An ABC Four Corners program which aired last September revealed that some international manufacturers and Australian suppliers were aware of the risks associated with using ACP cladding on high-rise buildings.

They allegedly continued to import the cladding because Australia’s building standards allowed it - making the government a stakeholder alongside those with prior knowledge of ACP’s failings.

Identifying where responsibility lies for installing the noncompliant material is another issue - guilt could be laid at the door of developers, builders, subcontractors or suppliers.

Tim Graham says that while apartment owners will need to cover the “potentially crippling” bills for the ACP cladding’s removal and replacement, they

•

Put a plan in place to remove or rectify any nonconforming ACP cladding immediately.

•

Get legal advice to recover costs of repair, replacement or rectification.

Despite the difficulties involved in obtaining cover, it is a legal imperative that owners, OCs and managers ensure insurance is in place. Under both criminal and consumer law, building managers have a duty of care to arrange and

resortnews | may 2018

monitor insurance.

And anyone looking to hide behind a ‘I didn’t know’ defence when neglecting to insuring polythene-core cladded buildings should beware.

Under the Insurance Contracts Act 1984, every contract of insurance implies that all parties must act in “utmost good faith”, with all relevant information known to the insured disclosed to the insurer. Strata insurance policies encapsulate those requirements.

All of which means that owners corporations are saddled with the burden not only of carrying out remedial work costing enormous amounts of money, but that there is an imperative to do so quickly in order to protect lives and lock in building insurance.

Tim Graham points out that some banks are offering loans for remedial work - Macquarie Bank, for example, has a ‘strata improvement loan’ package.

He said: “Subject to limitation periods, which vary across the jurisdictions, as does culpability, OCs may have causes of action to sue builders - and potentially other concurrent wrongdoers.

“But the primary obligation rests with the OC, and that obligation is pressing where the OC is served with an order to rectify defective cladding”. ■

By Kate Jackson, Industry Reporter

management | Motel Market

Dining in or out?

Opinions always differ about restaurants in motels; some love them, some hate them, everyone has their own idea.

Times and attitudes have changed a lot since 20 years ago, even 10 years ago for that matter. All the way back to 1995, I recall the motel owner/operator staying up serving behind the bar in the restaurant until late into the night, with all the reps mingling and having a good time. They were then up early the next day cooking bacon and eggs to complete a list of breaky orders. It was a long day, but the financial benefits were great. Today, however, the food and beverage industry and the dining requirements and work behaviours of guests have changed.

In addition, the major changes in

technology over time has given every work-related traveller a portable office wherever they go. A phone, tablet, or laptop allows the ability to be just as productive outside the office as in, thereby changing the way travel, accommodation, dining, and evenings are spent while away from home.

Back in 2012, when I last wrote about food and beverage within the motel industry changing, inhouse dining within some areas of the industry was diminishing slowly but I noted it was gaining momentum.

Well, since then, the number of restaurants within motels has reducing substantially as well as the simple meals to rooms as well. Many restaurants have either been closed, are sitting dormant or have been remodelled into additional motel

rooms, or larger residences for families and lifestyle reasons.

Over the last five years or so things have continued to change even more rapidly. Many have changed the way their businesses operate by focusing on accommodation and moving away from the food service side of the industry. There are many reasons for this, some of which include: 1.

2.

The lower profit margin the food and beverage side of the business offers in comparison to the accommodation side of the business The added requirements of additional employees and the operators increased amount of labour and involvement in the dining area

3.

A lower interest in the food and beverage area by new incoming owners/operators who would rather remodel the restaurant area into more rentable motel units

4.

Increased competition from other faster and cheaper dining options available

5.

The proximity to other dining options

6.

Advances in technology as mentioned, which has impacted several different ways

The refurbishment of restaurant and dining areas within motels into increased numbers of rentable motel rooms is growing.

An existing area under roof that is not being utilised to its fullest extent that can produce a strong income and profit offers excellent value adding opportunities.

Tourism:

Management rights: the people industry Management rights come in many forms and have a number of benefits.

Historically a ‘mum and dad’ industry where the partnership shared the responsibilities of caretaking duties and letting of rooms, today we have many different scenarios…

Entrepreneurs, male or female, who have invested their quality time into researching returns on investment and those who are IT savvy and utilise social media to attract a different, wider clientele. We are seeing ethnic groups investing in management rights and bringing their targeted clients to our regions.

The passive investor who may want a better yield for themselves or their superannuation, so they form

18

You must keep momentum, join your professional organisations and attend tourism promotions syndicates found by their agent or finance broker. Corporations, the 'big players', who realise returns in management rights are higher than average and can give their shareholders greater returns. Also, multiple buildings become more cost-effective to operate with buying power.

Whatever the scenario, when you invest in a management rights business you are in the property industry and can specialise in tourism, permanent or other forms and have to be seen as a professional at all times. If you are in the tourism sector, you are a cog in the wheel of tourism and should be proactive and have a voice in the way you want

to be promoted. The tourism industry is a people industry so remember the basics...

Find your niche in the market: be friendly as it’s the best advertising for repeat clients and for referrals and positive feedback online. Provide a safe and clean environment for guests and remember that it’s the little things that you do that will be remembered and talked about.

Offer bonuses to repeat clientele booking direct, let them know you appreciate their loyalty.

The year is passing quickly and tourism is growing as we benefit from the international

resortnews | may 2018

exposure of the Commonwealth Games. Queensland is growing in appeal with an increasing occupancy level, especially in the SE Corridor and prominent tourism hotspots. The benefits of the six-and-a-half thousand athletes plus their entourages will be significant as they contribute to the exposure of Australia as a nation and the Gold Coast as the host city of the 2018 Commonwealth Games. The flow-on will boost occupancy levels. The high tariffs are a bonus but looking at tariffs in developed and popular destinations countries, rates here are very reasonable. Take advantage of the increased

Legal Ease |

Gallery Vie – the nonsense continues

Andrew Morgan Motel Broker, Qld Tourism & Hospitality Brokers

An existing area under roof where the exterior walls are not being moved, only the internal fit-out offers less requirements from local councils and therefore helps reduce the capital outlays for such works.

There will, however, always be a strong demand for food and beverage within larger corporate-based motel operations. The mix of accommodation, dining, and conferencing in the one locality is only going to continue to grow with the demands for training and conferencing growing within most industries.

This may require the industry to change and grow with the rapidly changing requirements of the market where everything is demanded to be within a fingertip’s reach and supplied without delay.

Locality is also a driving force in the decision-making about whether in-house dining is viable for the motel’s future. In areas where there are few dining options for guests, the value of the restaurant to the business may not be in question.

Often it is then a very viable business in its own right. In locations where other dining options surround a motel, the question becomes more relevant.

Many buyers looking to acquire a motel are looking for something that can offer added value.

The opportunity that an underutilised area within a motel offers such as closed or non-profitable dining area, can be a great way to add value without expending costs that make building expansion works prohibitive. ■

Lyn Pearsall Management Rights Specialist, MR Sales

guests by organising experiences that they may not have considered and doing their itinerary for them. We are in the service sector.

your locality. Increased direct

The Queensland government has created significant infrastructure with more on the way through road upgrades, airport upgrades, rail systems and approvals of new buildings to keep up with migration, whether intrastate or overseas expansion.

Queensland’s fastest growing

Tourism Queensland are promoting sporting events, cultural and food festivals, the arts and cafe culture and we already boast some of the world’s best beaches and our hinterland wonderland is untouched beauty. Be aware of small and large conferences in

all locations and need

flights and increased airline seat capacity from Europe, the United States and Asia will fuel demand. China is inbound tourism market in visitor numbers and in expenditure.

Screen Queensland is also a significant contributor to the economic growth in Queensland servicing accommodation and assistance with housing actors and their large entourages.

You must keep momentum, join your professional organisations and attend tourism promotions. ■

management

It is now some three years after the Gallery Vie QCAT decision, which disrupted lending to the management rights industry.

Yet we are seemingly no closer to the government making the requisite simple amendment to the legislation that would put a stop to the stand over tactics and financial rorting of managers in which some bodies corporate and their lawyers are engaged.

I, and other lawyers practising in this area of law, still fail to understand why the banks saw the QCAT decision as the threat they have made it out to be. The circumstances in the case were quite unique, have only happened once in the half century of management rights history, could easily have been avoided by the bank in that case and did not lead to any direct loss by that bank despite the QCAT decision.

While there was a glimmer of hope that recent changes to the Corporations Act may have made the need for Gallery Vie changes to management rights agreements obsolete, unfortunately the changes do not go far enough and will not encourage any of the banks who still require Gallery Vie changes to drop their requirements.

The changes to the Corporations Act preclude one party to a contract (such as a body corporate) from terminating a contract (such as a management rights agreement) in reliance on a clause in the agreement that allows termination due to the other party’s financial position. So at face value it would stop a body corporate from terminating in the same circumstances as occurred in Gallery Vie. However, the new provisions only apply where that other party is in administration - so the manager would have to be in administration before the

resortnews | may 2018

John Mahoney Mahoneys

banks would be protected. The provisions will not protect the banks where the manager is in receivership or liquidation.

Administration is something that banks do not favour and they will not place a manager in administration just to get the protection offered by the Corporations Act. Any hope that the changes might have meant the end of Gallery Vie changes has faded away.

We continue to see some body corporate lawyers recommending to hostile bodies corporate to oppose the requested changes claiming that the changes take away existing rights. They fail to point out that such rights will probably never arise or that failure to make the changes may well mean that the current manager may never be able to sell – an odd outcome when quite often all such hostile bodies corporates want to do is get rid of the manager!

Bodies corporate opposing Gallery Vie changes are fortunately in the minority but those that do cause grief, trauma and usually huge legal bills for the manager who has been forced into agreeing to pay the body corporate’s legal fees relating to the changes.

While we have developed some useful circulars to assist our clients convince owners to support the changes to their agreements, despite committee opposition, and are generally successful in getting the changes through, it really is time that the state government moved to fix the problem. ■

19

management | MLR vs Motels

Management rights versus motels

Frank Higginson Director, Hynes Legal

There are (obviously) two very different business models in the management rights and motel industries...

While everyone seems to write about one or the other, we thought that it would be interesting to compare the legal characteristics

Concept

of both and apply some commercial consideration to the pros and cons of each.

For the purposes of this article when we talk about a motel, we are talking about a leasehold motel. If you own a freehold going concern motel, a lot of the voting

and decision-making issues fade away as you are in complete control of everything as both landlord and tenant.

A decision to enter either industry comes down to your own personal preferences around a range of things – not the least of which is

Management Rights

location the type of lifestyle or investment return you are seeking.

Into that investment decision melting pot can go many things – some of which might be what we consider in this article.

So, in no particular order, here goes! ■

Motels

Legal documents

The main documents for a management rights will be a Caretaking Agreement and a Letting Agreement (between the management rights owner and the body There will be a registered lease in place between the owner of the freehold land corporate). There will also need to be a letting appointment in place with the (landlord) and the motel operator. There are no letting appointments because the owner of each lot in the letting pool. Sometimes these can be leasebacks as well motel operator is renting the motel rooms on their own account. under which a fixed return is paid (as opposed to an amount after management expenses).

Tenure or term

Management rights agreements will have a term limitation of 10 years (Standard There is no limitation on term on a lease. It can be for as long as you can Module) or 25 years (Accommodation Module). They cannot go above that at law. negotiate, but that will often be 25 to 30 years.

Other parties interested

There are three groups you need to deal with. A body corporate made up of: • a committee of up to seven people (usually active); and • owners of the number of lots in the scheme in general meeting (usually passive).

The last group is the investors that have appointed you to act as their letting agent.

A single entity being the landlord.

Incoming cashflow

There are two streams of income: • Caretaking remuneration (fixed and usually increased annually by CPI); and • Letting income (commission and other income able to be charged in the letting appointment), which can vary subject to the number of letting appointments you hold and in short-term letting, the state of the market you operate in.

All of the income from motel guests in whatever form – tariffs, food and beverage and so on.

Expenses

Usual operational business expenses (bank charges, depreciation, etc).

The body corporate usually pays for consumables used in maintaining the common property (chemicals, fuel, etc). Caretaking equipment is sometimes yours but sometimes the body corporates.

Usual operational business expenses (bank charges, depreciation, etc).

The big difference here is that in a motel you pay rent to the landlord in exchange for exclusive occupancy of the motel.

The landlord usually pays for capital type expenditure but all other expenses are usually the moteliers. It is critical these are properly set out in the lease.

Key drivers of counter party

Presentation of gardens and grounds (owner occupiers) and investment returns (investors). This can lead to (via owner occupiers) daily supervision in effect.

Rent paid on time; capital value of income stream from that. Landlords usually do not regularly come on-site.

Licencing

Need a Property Occupations Act licence and a trust account when letting. If the No licence to own a motel, but may need associated council health licences or a business is caretaking only there is no need for a licence. liquor licence to operate any ancillary businesses (i.e. a restaurant).

Residency

Might or might not be required to live on-site. This depends on the management Usually someone must reside onsite to manage the business. rights agreements.

GST

Usually no GST on tariffs/rents

GST on tariffs/rents

Day to day decision making

As a contractor to the body corporate it is usual for there to be some direction provided at committee level.

The motelier can make all their own decisions on the day to day running of the business without referring to any other party.

Decision-making with respect to the buildings and improvements

Some at committee level, some at general meeting level.

There is the ability to divide and conquer via personal relationships.

The landlord. One decision maker which makes this personal relationship very important.

Financial accountability

To all of the individual letting owners for income received and to any financier.

To landlord for rent and after that – no one (other than any financier)

Bank security

Protected under the BCCM Act via notice (Qld only) – otherwise a right of entry document is required.

Needs a right of entry document.

Statutory support

Management rights are relatively heavily supported via the BCCM Act

Support in some key areas under the Property Law Act

Food and beverage

Rarely offered in management rights

Common in motels, whether that be a simple breakfast, or a fully stocked and licenced restaurant

Obligations and duties

Set out in the management rights agreements – usually a very detailed list of what needs to be done from a caretaking/facility management perspective.

Set out in the lease – but generally the motelier is left to their own devices as to how or what they do to ensure that the motel is maintained and kept in good repair and condition.

20

resortnews | may 2018

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21

management | Thinking Accommodation

Who’s minding the shop?

The case for on-site management

Those who know me well will attest to my obsession with detail.

I think the psychiatrists call it being anally retentive; not a particularly pleasant vision, to be sure. The managing director calls it a mild mental disorder manifesting itself in a capacity to be a complete pain in the posterior. I justify the way my head works by a need to be highly organised and a desire to drift off each night knowing those I rely on and trust are equally diligent.

Yes, my desk is uncluttered and everything has its place. Failure to return said thing to its rightful spot will be punishable by an infantile dummy spit. Oh, the joy of being self-aware!

Needless to say, if I am paying for a service and that service is substandard I am a nightmare to deal with. Conversely, I am blind to costs and fees when service is spectacular. Which, in a roundabout and confessional kind of way leads us to property management.

I’ve owned a bit of investment property over the years but never a strata-titled residential lot. We have always used real estate office

22

rent roll based property managers and, with one exception, the experience has been ordinary at best. The reality is that these are businesses driven almost purely by profit with the major overhead being staff. As a result, property managers are expected to look after more and more properties with, to no great surprise, a drop in service standards. It is also true that unlike a strata scheme, owners of properties within a rent roll generally do not know each other so there is seldom an opportunity to present a united front when standards are not met.

Let me be blunt: I would simply never buy an investment unit in a strata scheme unless there was on-site management. You can have your outside agents, Airbnbs and Stayz, I want someone onsite who cares, has skin in the game and knows who’s coming and going. I want someone who understands the by-laws and what is acceptable.

The idea of abdicating the supervision of my investment to a third-party with no real commitment to the property when on-site management is available is alien to me. Even corporate-

owned management rights present a better management model than outside or online options. These businesses have paid big money for the management rights and understand that the value in the business is, to a large degree, influenced by their relationship with owners. Again, the capacity of the body corporate to influence service standards as a group provides a superior management model and level of investment protection not available via other management models.

All this begs a number of questions…

If, as I propose, management rights is the best way to provide caretaking and letting services in a strata scheme, why do owners sometimes use other means of letting their property? Why do bodies corporate sometimes decline to extend agreements and why does the assignment of those agreements to new managers sometimes take on the more unpleasant aspects of the Spanish Inquisition?

In my experience, the reasons are almost as diverse as the myriad

resortnews | may 2018

Mike Phipps Mike Phipps Finance

personalities involved. Rather than try to read the minds of a broad range of investors let’s focus on the most difficult type we can think of. The anally retentive control freak with an obsessive organisation and control disorder.

You met him in the introduction.

Let’s start with value for money.

Owners of units pay a resident manager for two core services.

Caretaking is covered by levies while letting services are covered by commissions and the charging of a variety of fees for services.

Provided I feel like I am getting value, I reckon all is well. That value is not just the money that hits my account each month , it’s the presentation of the property, the quality of the tenant, the occupancy rate and the level of communication I get from the manager. If I feel like the manager is really making an effort and that’s communicated in a positive manner that, for me, is a big part of the value equation. Take me for granted, fail to justify charges and skip the communication and I am already looking at other options.

Now, things are ticking along and the manager wants a top up. He has failed to stack the

Thinking Accommodation |

management

These businesses have paid big money for the management rights and understand that the value in the business is, to a large degree, influenced by their relationship with owners committee with compliant and easy going owners and I’m the chairman. Poor buggers! But no, the communication has been great, the place looks a picture and while returns are a bit below expectations the manager is sharing the pain with a few temporary charge concessions.

I know a top up will add value to the business and make it more saleable. I don’t want to lose a great management team but I know a longer agreement will provide financial stability and certainty for them and it seems a just reward for their efforts. Top up strongly supported at general meeting and gets approved.

Fantastic.

A year passes and the manager comes to me. We are selling and we would like your support. Since the top up things have moved along smoothly, the property is

performing and the relationship is great. The managers have continued to care about the place and have maintained effective communication. They have resisted the temptation to implement unsustainable practices just to get the net profit up for the impending sale and are doing a good job. Yes, sad to see you go but happy to support a transition to a new manager. How about we meet your sales agent and have a chat about the standard you have set and the expectations of the committee. Let’s make sure that some poor misguided buyer doesn’t spend a lot of money only to find the assignment process a nightmare and our expectations inconsistent with theirs. I will brief

my fellow committee members and let’s work together to ensure we help bring a competent new team into the property.

Seems all so obvious doesn’t it?

But, I hear you say, Mike, you’re dreaming. Things don’t work like this. People are unreasonable, maybe crazy. I say it all comes back to one core principle.

Communicate.

Communicate your vision for the building. Communicate your successes and your challenges.

Communicate your long term plans. Seek input and buy in from your committee. Show your owners you are not just minding

the shop, you are managing it.

And if you are reading this as a committee member beware of false prophets. The cottage industry of certain lawyers and consultants creating assignment hurdles and then charging to solve them seems to be thriving. I am all for education and qualifications, but we are not asking resident managers to maintain and manage a nuclear power plant for goodness sake.

Footnote While I am not an owner in any residential scheme I have the dubious pleasure of being on two commercial scheme committees.

As they say in Bali, same, same, but different. ■

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resortnews | may 2018

23

management | Intonet

Facebook's debacle could be your calamity!

Is there anybody who has not heard of the Facebook/ Cambridge Analytica fiasco?

Yet this debacle is by no means over and you had better be aware of what damage could befall you.

According to the Business Insider, Facebook’s chief operating officer Sheryl Sandberg has continued the company’s apology tour over its data scandal, acknowledging that Facebook knew Cambridge Analytica had mishandled users’ data two-and-a-half years ago but saying the company failed to follow up when the consulting firm said the data had been deleted.

Had Facebook audited Cambridge Analytica’s data holdings, Facebook could have prevented the privacy scandal that has enveloped the company, Sandberg told NBC’s Savannah Guthrie during an interview that aired recently.

The issue of the number of accounts affected also keeps changing almost day-to-day

24

and there are no actual figures, just best estimates. The cynic in me is tempted to call them guesses rather than estimates.

Perhaps, like most, I had not heard of Cambridge Analytica so my first port of call was questionably accredited but much quoted Wikipedia. Their opening paragraph is worth repeating with edited reference points:

located, information with an apparent emphasis on personal detail. But what on earth can they collect that is openly available or buyable? As an example, it appears that the largest data broker is Acxiom, a marketing giant that brags it has, on average, 1500 pieces of information on more than 200 million Americans alone.

"Cambridge Analytica is a British political consulting firm that combines data mining, data brokerage, and data analysis with strategic communication for the electoral process. It was started in 2013 as an offshoot of the SCL Group. The company is partly owned by the family of Robert Mercer, an American hedge-fund manager who supports many politically conservative causes."

The entity that gets the data, the broker, is called a consumer data company. They gather huge amounts of data from individuals all over the planet and sell it. But sell it to whom? Who would want your personal information? Your information is of significant value to marketers, companies doing background checks and, in some cases, your government.

What caught my attention in that synopsis was the term "data brokerage". Such an activity is not new and, indeed, is well established. A data broker is a person or corporation who searches through generally available, albeit often obscurely

Added to a list of hundreds of items they want to know what you like to buy, what you’re most likely to buy, if you want to lose weight, build muscle, what kind of cars you like, where you vacation, your dress and shoe size, your location, what you eat, where you shop for clothes, what kind

resortnews | may 2018

of disease you have, whether or not you have been assaulted or if you have committed a crime, whether you have a pet and the food you purchase for it, your school history, browsing history and book marks and much, much more: all so they can get a solid picture of who you are and what you look like.

The amount of information available to them is simply astounding. They build you up from the inside out; starting with skeletal information of name, address, age, race and padding the meat on from there: education level, medical conditions, income, life events such as buying a home, getting divorced, driving record, lawsuits against you, credit scores and more. One credit reporting agency even sells lists of the names of people expecting babies and who has newborns.

They even sell lists of people who make charitable donations and read romance novels and your employment or professional information. The most unlikely information is included in your database.

Strata Trends |

management

Arvo Elias Cybercons

Essentially, they are companies who collect information from public records, online activity, and purchase history and re-sell it to other companies for marketing purposes.

Data from research in America actually puts some price tags on the value of this industry and the information they sell.

As it turns out, consumer data is worth a lot of money. The average email address is worth $89 to a brand over time, so it makes sense that they are willing to pay for that kind of information. In 2012, the data brokering industry generated $150 billion in revenue; that is the size of our current defence budget or the two way value of our trade with China. Currently, data brokering is a $200 billion industry, and it isn’t showing any signs of becoming any less profitable ASIC encourages these people or companies to register as this is seen as a legitimate business. I must say this leaves me somewhat perplexed and uncomfortable as, to my simple mind, a number of limiting clauses

of our privacy laws seem to be left unanswered or plainly ignored. I leave that point to our legal eagles and legislators to ponder.

But back to Facebook because, in its case, it is not only your personal data that is mined but due to the structure of Facebook your friends and all your "like" links are also caught in your profile.

Thankfully, there is a way to see exactly what Facebook has stored about you by downloading a copy of your own Facebook data.

To do this, click the triangle in the top right of Facebook on desktop, then select Settings, then select ‘Download a copy of your Facebook data’. It is at the bottom of the first menu. Click that, then go through to the Facebook data page and select ‘start my archive’.

Facebook is hurriedly making quite a number of modifications to their user interface pages so by the time this goes to press things may have changed significantly.

It can take a while to archive all the data, as Facebook includes

all your posts, chats, photos and everything you have ‘liked’ during your time spent using the site.

When everything is complete, Facebook sends you an email advising that your data is ready for download.

While we wait to see the final action Zuckerberg will take, it is useful to note that a few options are available to you.

A number of ways for protecting your personal data on the platform exist, with none simpler than using a new web browser plug-in that blocks Facebook from stealing your information.

Mozilla had been working on the ‘Facebook Container’ add-on for Firefox for a number of years, but accelerated development in the wake of the first 50 million profiles reported having private information harvested from the social media platform.

“Facebook has a network of trackers on various websites. This code tracks you invisibly and it is often impossible to determine when this data is being shared,” Mozilla explained in a blog post.

According to Mozilla, “Facebook Container isolates your Facebook identity from the rest of your web activity. When you install it, you will continue to be able to use Facebook normally. Facebook can continue to deliver their service to you and send you advertising."

Somewhat ironically, Google Chrome has a similar extension available.

While this debacle continues to unfold, a graphic of the location and number of people improperly accessed by Cambridge Analytica can be found on abc.net.au.

The EU has introduced very punitive legislated, aimed at Facebook and Google and their allied platforms. The aim is to prevent such internet abuse and one can assume that other jurisdictions will follow suite. All this reminds me of my recent question about whether the demise of the internet is imminent and if it will remain in the form we have all come to rely on.

Perhaps it is time to follow many and delete ones' account! ■

Strata Trends:

Body corporate bullying seminars

Grant Mifsud Partner, Archers the Strata Professionals

Queensland property owners will have a chance to learn more about the impact of bullying, abuse, harassment, nuisance and discrimination (BAHND) in bodies corporate at a series of free seminars hosted by Smart Strata and foundation partners, Archers the Strata Professionals.

We will be joined by Body Corporate commissioner Chris Irons, acting body corporate commissioner Ester Blest, Frank Higginson of Hynes Legal, Juliette Nairn of OMB Solicitors and local Archers branch managers as they

define BAHND issues in strata schemes.

The free seminars will take place across the eastern seaboard starting at the Coral Sea Resort at Airlie Beach on May 3, Maroochydore RSL on the Sunshine Coast on May 12, Broncos Leagues in Brisbane on May 16, Double Tree Hilton in Cairns on May 30, Rydges Townsville on May 31 and Legends on the Gold Coast on June 9.

We encourage all strata owners to attend their local seminar.

These seminars will provide helpful tips on how to act reasonably and differentiate facts from opin-

ions to avoid associated disputes.

We will have an industry expert panel to discuss the issue of bullying from a building and strata management perspective.

With these issues, prevention is always better than a cure and it’s important to set the boundaries early. The open forum session will be designed to enable audience interaction with a further networking session over a refreshment with local service providers.

We believe it’s important for body corporate members to gain tips and practical insights on how to deal with the consequences

resortnews | may 2018

of bullying as strata owners, managers and residents need to understand the ramifications of bullying behaviour.

Body corporate by-laws and legislation can be complex, but seminars such as these provided the opportunity to make many issues simpler.

Through these seminars we try to focus on providing quality education to the strata community on the key issues. There are many practical tips which we hope to give that might deal with some of the recurring problems.■

25

management | Body Corporate Committee

Variations and disappointments in management rights I always find it interesting when I attend a budget committee meeting and the committee expresses to me their disappointment when it receives (through the body corporate manager (BCM)) a number of motions proposed by a lot owner (who is also the caretaker, letting agent or building manager).

The content of the motions is often dealing with matters such as: •

an increase in the term of the agreement – more commonly known as a ‘top up’;

•

a Gallery Vie variation dealing with the concerns of financiers; or

•

other amendments to the agreement which are for the benefit of the caretaker.

Typically, such motions are sent to the BCM office from the solicitor acting on behalf of the caretaker.

The motions are usually considered by the committee at the budget meeting. It is at such meeting the committee members find themselves discouraged with the Caretaker because, while they thought they had a good, open and communicative relationship with the caretaker, there was no communication or discussion by the caretaker regarding the proposal of the motions.

Receipt of an email from another person's lawyer is rarely something well received. The same applies in this situation.

Unfortunately, when this occurs the whole ‘negotiation’ process can start off on the wrong foot. From the prospective of the committee, when considering amendments to an agreement, the discussion they would (usually) like to have with their caretaker would occur over some months before the proposing of such motions ( jointly) to a general meeting.

In circumstances where such discussions have taken place, it is often the case that the motion is adopted and supported by the committee.

26

However, nine times out of 10, a motion is simply proposed (through a law firm) without any prior discussion or notification with the committee. It is this action (or non action) that creates a conflict between the committee and its caretaker.

So, what are the recommended strategies and options that may be implemented by the caretaker in avoiding this type of conflict?

Obviously, communication (and early communication) is the best way to achieve a harmonious result. Particularly in circumstances where a good and solid relationship exists between the current committee and the caretaker, there really is no reason why the caretaker should feel unable to approach the committee (to sit down on an informal basis) and have a discussion as to why such motions are being proposed at the Annual General Meeting.

This is also an ideal time for the committee to raise any concerns they may have with respect to the agreement.

As all stakeholders are aware, some of the agreements are very old and there are terms which may need adjustment and amendment (or a complete re-writing). This is not a watering down or disposing of anybody's rights rather, an opportunity to achieve a balanced agreement.

From the committee's prospective, the common type of amendments sought to such agreements usually raises the following questions which the committee would like to discuss:

•

With a Gallery Vie amendment – the committee often raises with me its concerns about it waiving the rights of the body corporate;

•

With respect to a top-up; the committee is often concerned about the value of the agreement and whether the caretaker is meeting the performance standard as required under the agreement.

•

Further, there is concern regarding the increasing salary in accordance with CPI. Lot owners seek the committee's advice on whether they ought to support extending the agreement for a further five; years and increasing the salary in accordance with CPI if the performance of the caretaker is not up to standard.

So, what are the best practical tips that are available for caretakers and the committee:

resortnews | may 2018

•

Firstly, open communication.

If there is an amendment which needs to occur to the agreement between the parties, then raise this matter early, raise it on an informal basis and have an open but specific discussion about what each party would like to achieve.

•

If there are issues or concerns with respect to what is being requested (i.e., it may be that the committee has concerns with extending the agreement for a further five years) then identify what are the committee's concerns and how these may be addressed within the agreement.

In a nutshell, the message is open communication with the committee. ■

By Juliette Nairn, Partner, OMB Solicitors

Check In |

management

Where did Charles and Camilla stay?

Where on the Gold Coast would you find a palace fit for a future king?

with the architecture intended as an homage to the French Riviera.

Hand-crafted marble mosaic floors and ornate ceilings adorn the most luxurious suites, while a magnificent chandelier owned

by Gianni Versace takes pride of place in the hotel’s marbled lobby.

The answer is the luxurious Palazzo Versace, which is exactly where Prince Charles and Duchess Camilla are rumoured to have stayed for the Commonwealth Games opening.

The royal couple allegedly checked into a suite at the six star resort on Main Beach when they arrived on the Gold Coast ahead of the opening ceremony.

The Prince of Wales is merely the latest in a long line of noble visitors to hole up at the Palazzo.

They were in Queensland for official royal duties and returned home in time for the birth of Prince William and Princess Catherine’s third child.

The Palazzo Versace was built on the site of the former Fisherman's Wharf, at a cost in excess of $200 million, and opened with much

Palazzo Versace

fanfare for the Sydney Olympics in September 2000. It features 200 rooms, 72 privately-owned apartments, a vast ballroom,

elegant water gardens and a private marina.

The design and furnishing was overseen by Versace in Milan,

The kings of Dubai and Abu Dhabi have both enjoyed extended stays, while music royalty U2, The Rolling Stones, Rod Stewart, Pink, Mariah Carey and Snoop Dogg have stayed and played there.

Sirs Rowan Atkinson, Anthony Hopkins and Jackie Stewart have all rested their knighted heads on the Palazzo’s feathered beds. ■

Tattoo taboo - can ink spell disaster for job prospects in hospitality?

Your manager has a burning desire to see 'Rabbitohs forever' etched across her left forearm.

Crazy, undoubtedly, but will it scar her chances of promotion? Within the hospitality industry, the answer could be 'yes'.

Accommodation providers internationally are moving towards written policies outlining just what’s acceptable for visible tattoos on front-of-house employees. It’s a tricky space.

For example, when staff want to roll up their sleeves, do employers write in special restrictions for those who might reveal a tattoo?

Those businesses without the proper documentation and signed agreements risk irritating customers, or running into problems surrounding discriminatory hiring practices.

Tattoos are becoming the norm for young Australian hospitality workers, many of whom travel the world on the back of their front-of-house skills, yet employers have to be mindful that guests from a more

traditional background may be turned off by the ink. In Japan, for example, which has a culture heavily steeped in tradition and order, tattoos are generally a taboo for those working front-of-house and can even be seen as a marker for connection to the Yakuza organised crime group.

So, for starters, if your accommodation receives a number of Japanese travellers then having a strict policy on visible tattoos makes sense for repeat business. Ultimately, accommodation providers must consider their customer base and decide what is acceptable to the people paying their bills.

If a uniform policy is more lax because that's the brand persona a business wants to convey, then a tattoo policy may likewise be unrestricted.

If not, hospitality workers with lofty ambitions might be advised to get that memorial to Uncle Normal inked where the sun doesn’t shine. ■

resortnews | may 2018

27

management | Keeping House

Wily Irish Mammy: the serious season (part one)

Autumn is a time to reflect on your routine, and spend the cooler months getting organised for the busy summer season.

There’s nothing glamourous about it, but cleaning should be the number one priority of any resort manager.

Don’t believe me? Ask guests.

Lack of hygiene is often the centrepiece of a guest’s negative review, but the good news is it is also the easiest thing to avoid.

How? Good cleaning protocols…

Make sure you have an effective cleaning maintenance schedule; diligent cleaning staff and good cleaning equipment particularly if you can’t carry out full

28

refurbishments and your property is looking a little outdated. Guests tend to forgive a bit outdated if it is sparkling clean.

mould (a common source of odour) and don’t forget to provide a good air filtration system.

Odours… Sniff your environment.

To a guest, fresh clean odours equates to a super-clean environment. Some odours can be relentless and remain even after cleaning and it’s not just smoke or other foul odours that is off-putting - the stink of strong chemicals and disinfectants, is equally as undesirable.

Quality cleaning equipment…

High-quality equipment can give your property a boost and increase your cleaning capability; reduce work fatigue and injuries; improve overall hygiene; help prevent sickness/ bacteria from spreading; improve staff eff iciency; ensure health and safety; and be more costeffective.

It is true that most odours are generated from bacteria, mould, and chemicals; pollutants and contaminants that are microscopic, therefore you must clean with quality commercial equipment. Correct protocols and equipment will control the source of odour, prevent and control

Ergonomics… Mammy says you can’t love anyone else if you don’t love yourself first. Your own safety is paramount, cleaning is such a physically demanding relentless job that you must purchase equipment that is eff icient but also makes your job less physically strenuous.

resortnews | may 2018

Essential equipment… A housekeeping trolley is a must: a large, organised trolley on wheels that is manoeuvrable to transport guestroom supplies and cleaning materials, room-to-room; it needs to be safe, stylish, and quiet.

Or a smaller maintenance trolley: to store cleaning supplies such as detergents, spray bottles, dustbin, mop, and dusting cloths, in a compact manner. It should be easily stored in a hideaway cupboard.

Colour-coded cleaning systems…

Colour-coded products help reduce the risk of cross contamination between different working areas. The simple coded method minimises the risk of bacteria transfer between cleaning zones and help improve hygiene levels. ■

Property Maintenance

| management

What proper property maintenance looks like…

We all know regular body check-ups and car servicing can prolong lifespan and even save you unnecessary expenses.

The same applies to property.

Yet, many choose to disregard property maintenance until a problem that can no longer be ignored arises.

For infrastructure and assets to perform as they were designed, they need to be used and maintained in a way that allows them to remain optimally operational for the long haul as well as being aesthetically pleasing. That’s where longterm maintenance comes in. However, when you find maintenance becoming one more responsibility on an already long list, you need to start looking for a trustworthy partner to take on this essential task. This will free you to focus on other core business concerns.

Therefore what are the key benefits of long term maintenance.

Informed decision-making Including long-term maintenance, planning can aid in decision making by allowing you to better identify your maintenance needs, determine and control future costs, and set priorities.

Avoid unforeseen costs Scheduled maintenance helps identify repairs and actions that need to be carried out so you plan and budget for these in advance. This will help you avoid unnecessary heartaches arising from cost blowouts due to unforeseen repairs and surface delamination.

Lower expenses Regular maintenance extends the lifecycle of your investment and reduces the need for capital replacement. An example could be as simple as regular exterior washing in a marine environment, which would remove those containments which can cause to

For infrastructure and assets to perform as they were designed, they need to be used and maintained in a way that allows them to remain optimally operational for the long haul… surfaces to breakdown and result in costly repairs.

This ensures equipment and assets run eff iciently and safely, lowering your overall expenses.

Plus, with less unplanned maintenance to worry about, you can focus on what truly matters –providing an enjoyable lifestyle for tenants and residents or a creating a great environment to spend our valuable holiday time in.

Good looks and confidence

long-term cost savings.

Outsourcing for improved efficiency Having a long-term partnership allows for a deeper understanding of your organisation’s needs and operations. Non-core activities to an organisation, such as paint maintenance, when outsourced to a trusted partner who understands your requirements, is familiar with your site and who is able to intuitively manage

maintenance on your behalf as a result, allows you to lessen the demands on your internal resources. You’ll ease the workload, enhance business processes and boost overall eff iciency.

Leveraging supply chains Building a long-term relationship fosters greater understanding and provides the opportunity to reduce costs by leveraging spend and economies of scale.

Finding the right partner able to provide maintenance to suit your needs both now and into the future is not that diff icult – if you know where to look. The challenge is in finding a partner that you can afford to stay with for the long-term.

By Shane Brotherton, Programmed Property Services

The aesthetic presentation of buildings and assets in the public eye will often face scrutiny.

And, having a proper long-term maintenance programme in place, gives you confidence that your building is positively contributing to your reputation.

As they say, when you look good, you feel good.

With long-term maintenance being able to yield so many benefits, it’s well worth pursuing an equally long-term relationship with your maintenance partner.

Here’s why:

Reduced costs With large contracts, the time and costs associated with initial set-up, sourcing, tendering and negotiating can be quite substantial. A longterm relationship with your maintenance supplier helps amortise these costs, while an on-going one helps to reduce, or even avoid, incurring these when rolling over a contract or agreement. It’s particularly worthwhile when you are assured of quality, safety, and service delivery, as these are crucial areas that could help you achieve

Customised Painting Solutions to Increase Property Value A new coat of paint is the simplest and most cost-effective way to visibly refresh your property. Modernise your building’s appearance and keep it in good condition for years to come with Programmed’s broad range of painting and maintenance services.

Let us make things simple for you. Speak to Programmed for a customised solution and free no-obligation quote.

Our services include: • Painting • Building Projects & Refurbishments • Signage • Fit-outs • Maintenance • Grounds • Landscaping • Sustainability • Audio Visual • Data Communications 1800 620 911 or 07 3718 1600 Visit programmed.com.au

resortnews | may 2018

29

management | External and Pressure Cleaning

Exquisite exteriors make all the difference

BEFORE

Whether you want to increase the photogenic appeal of your property, create more of a ’wow factor’ for guests or woo prospective buyers, there’s no better place to start than with a thorough and effective clean.

AFTER

People are quick to notice poorly maintained or neglected areas within a complex…

When was the last time your property’s exterior had a proper clean? Have you ever considered pressure cleaning or water blasting? It’s incredible how an obvious solution can sometimes be overlooked. There are a variety of reasons why a thorough eternal property clean can give a building a boost: Resort News spoke with an industry supplier to find out more.

Industry viewpoint Jake Tavemer from Thermoclean said: Time-poor managers benefit hugely from having an organised cleaning schedule. Every resort, commercial complex or strata building should ultimately have a 10-year ‘sinking fund’ plan that outlines every required aspect of cleaning and maintenance.

Meeting obligations…

Whether that’s to your guests, owners or various warranties; organising a regular cleaning or maintenance schedule is the best way to prevent disappointment all-round. If you reach out to specialist suppliers, make sure they are OH&S law compliant and talk through the different cleaning technologies with you.

An inspection is usually the first step so that all your property’s requirements can be accounted for an explained.

Having a regular schedule that

30

guests a head’s up about what times to expect noise and how they can avoid it. All manner or inconvenience can be forgiven with a complimentary drink, activity, or snack. Use the situation to your advantage by giving your guests something positive to talk about in their TripAdvisor review.

details what needs doing, where it needs doing and when, will make sure that you keep on top of nasty building build-ups, such as mould, gum and litter, general discolouration and staining, water damage, etc. A schedule also encourages you to inspect areas of the building that might otherwise be neglected; for instance, shade sails or awnings that can tarnish over time and easily go unnoticed.

How to limit impact on guests Building maintenance is a necessity, but so is guest satisfaction. Particularly when things like pressure cleaning are required, which can be noisy, it’s important to limit impact on guests. Either choose a time that will have the least possible impact, or simply give your

resortnews | may 2018

While regular cleaning is relatively easy to schedule, from quarterly window cleaning to annual washdowns, there is a bigger picture when it comes to maintenance needs. This is where an accurate assessment from a reputable industry supplier comes in handy.

An assessment will make sure that all eventualities are planned for and budgeted accordingly.

This planning process provides prospective managers with the ability to properly manage property maintenance.

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management | External and Pressure Cleaning

Cleaning is not just a daily ritual focussed on a building’s interior; the exterior requires specialist care.

An accurate assessment will provide quantifiable information that can be presented to a body corporate for further consideration, or approval. Any body corporate worth their salt will share the managers’ ultimate goal, which is to maintain property investments at the highest possible standard.

Here’s a brief overview of some of the cleaning and maintenance services provided to resorts and strata managers…

Roof cleaning: The services required here depends on the roof construction at play.

Whether the roof structure is a suspended slab with a waterproof membrane; a traditional tile roof; or a corrugated iron roof; the techniques required to spruce up its aesthetic will differ.

Generally, roofs are often cleaned using a soft washing process. This tends to involve a low-pressure delivery system, a surfactant and a sodium hypochlorite solution able to remove any algae, lichen and/ or fungus. These types of things commonly build-up, particularly when trees are within throwing distance. If your roofing structure

is shaded by trees, you may find tree spores are a frequent rooftop guest. A low-pressure system will generally be preferred over high pressure washing as the latter can cause damage to brittle tiles, remove upper coatings and, at worst, cause water ingress into a roof cavity.

Windows and balconies: When it comes to glass balconies versus steel-coated balconies, glass looks great but requires constant cleaning. One benefit is that when glass is brushed and ‘sheeted’ with pure water, nothing remains on the glass as it evaporates, unlike normal water that leaves mineral deposits and causes spotting. With so many resorts located on the coastal maritime belt, there is a constant battle with the elements, as sea spray deposits on glass frontage requires perpetual attention.

Building wash-down: Constant deposits of salt are an unfortunate consequence of coastal locations;

sea spray will have a longterm detrimental effect on any building’s external coating. The advantage of a washdown is that it can prolong the life of your paint, which is why many painting crews recommend it.

Exposed surfaces are prone to rusting and degradation over time, so annual washing is advised in salt-impacted environments.

To achieve this, a simple highpressure wash can be applied, but is often complemented with a soft wash first, to remove general grime build-up. The building should then be rinsed to finalise the clean.

Hard surfaces: This involves areas that require attention but are too-often overlooked.

From carparks and stairwells, to pathways, walkways, areas around the pool and on-street frontages; high-pressure washing is the preferred method.

Water is delivered at 4000psi

through specialist surface cleaners that measure up-to 30-inches in diameter. These are used to cover large areas efficiently and provide a costeffective outcome. Surfactants and detergents are mixed in a pre-soak solution to reduce heavy staining in high traffic areas prior to high-pressure washing.

Water blasting and scrubbing can also be aided by the addition of a chlorine-based solution. Graffiti removal should only be removed by using chemical compounds.

The longer the paint is in situ, the more difficult it is to remove, so make sure you identify it as soon as possible as requires a quick response for best result.

Items often overlooked: A persistent problem is that establishments, facility managers, as well as strata and body corporates are often reactive as opposed to proactive about building cleaning and maintenance in general.

We are often called to rectify cleaning issues that should have been addressed a lot earlier.

The delay, while looking good on the books or in the budget, can prove to be a costly exercise if left unchecked. Ultimately, the building is an investment for the management rights and body corporate, for your clients its appearance is of equal importance.

People are quick to notice poorly maintained or neglected areas within a complex, like refuse areas for example.

Clients will see dirty before they see clean. ■

By Rosie Clarke, Industry Reporter

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resortnews | may 2018

Tourism Report

| tourism

Goldie turns ghost town for games The gold rush has failed to materialise for many businesses expecting a win from the Commonwealth Games.

Some Gold Coast operators expecting a tourism surge over the opening week instead saw a trickle of customers, with businesses experiencing a 35 percent drop in trade on the same time last year.

Hospitality establishments planning to be rushed off their feet during the games instead had to lay off staff as their usual Easter trade dropped dramatically.

And the price of some beachfront hotel rooms was slashed by hundreds of dollars in a late bid for bookings.

“Everyone was gearing up for a massive Games but it’s been the worst Easter for five years,” Bradley Thumm of drinks company Diageo.

up significantly so let’s keep it rolling and keep supporting local business," he said.

“The Festival 2018 sites in Surfers Paradise and Broadbeach are consistently busy, and Destination Gold Coast is reporting accommodation bookings are solid for this time of year.”

The different dates of Easter school holidays in New Zealand, Queensland and New South Wales may also have been a factor in lower-than-predicted visitor numbers.

"You’re not even market ready, mate": Tourism chief's damning synopsis Australia’s regional tourism operators are suffering from ‘China blindness’ and are illprepared for Chinese tourists, says the head of NSW tourism.

Destination NSW CEO Sandra

“Everyone from cafes to surf clubs are saying business has been terrible.

“Tourists seem to have been scared away by all the bad publicity about expected traffic chaos and high hotel prices, and the locals aren’t coming into town either.

“The Games are a once in a lifetime experience and we really need the people from Brisbane and elsewhere to come and enjoy it.”

Commonwealth Games CEO Mark Peters said some people may have been spooked by the message to stay off the roads during the Games, but crowds were building and some areas were beginning to experience big crowds.

Gold Coast mayor Tom Tate urged residents to support their local businesses and continue the revival for the duration of the Games.

“I encourage everyone to get out and vote with their wallets.

I’m advised trade has picked

that despite China’s size, the Chinese market makes up just six percent of visitors to Australia’s regional areas.

“It’s the traditional western markets that go out to the regions”, she told the audience, pointing out that the 17 to 19 percent of the international market comes from the UK, followed by New Zealand, then USA, then Germany at about seven percent.

Chipchase said that despite the numbers, operators were still attempting to attract the Chinese market, without understanding its needs or taking any steps to prepare.

“It’s saying to them: ‘Do you have an in-room directory in Mandarin?’ ‘No.’ ‘Have you got a fire escape information in Mandarin on the back of the door?’ ‘No.’ “This is where we’ve got to come back to basics. Who is your target market, and who should you be targeting? Ring your state tourist office, because they can tell you who is coming.”

Chinese tourism around the world is experiencing a boom, but Australia is currently only attracting 1.5 percent of Chinese tourists, the 15th most visited international destination.

Destination NSW CEO Sandra Chipchase

Chipchase told delegates at the Mumbrella Travel Marketing Summit this month that operators hoping to cash in on Chinese visitors were badly informed about the market and badly prepared to cater to it.

“In regional, everyone’s got China blindness,” she said. “They think ‘there’s a billion people’, and it’s like ‘yes, but how many of them are coming?'

“We’re saying to them, look ‘you’re not even market ready, mate, let alone export ready, let alone China ready.”

The Destination NSW CEO said

options like Alipay.

He argues Chinese tourism could overtake the importance of our exports of iron ore to China if Australia is properly prepared to cater for visitors.

Boom time for accommodation as tourism spend climbs Australians are holidaying at home in record numbers, new figures show.

Tourism Research Australia’s latest national visitor survey reveals a boom for domestic tourism, with Queensland, Victoria and New South Wales enjoying the lion’s share of visitors.

Total domestic and international tourism spending, including day trips, reached $126.3 billion during the year, with domestic tourism accounting for just over two thirds of that revenue.

The survey states: “The strong domestic overnight results combined with impressive growth in international travel for the year ending December 2017, places overnight tourism spend at a record $105.8 billion.

“This continues the above-trend growth recorded over the past four years.”

The vast majority of visitors we do attract are spending their time in metro areas - and those areas are already struggling to cope with the Chinese influx at peak times.

The figures are good news for accommodation providers, with strong growth in overnight trips recorded for all the major accommodation categories.

John Brumby, president of the Australia China Business Council, said: "We're not really ready.

The survey states: “Nights spent in rented houses, apartments and units increased by nine percent to reach 30 million during the year.

“We've had issues with Chinese New Year when you get 150,000 or 200,000 tourists and the hotels struggle.

"So if they are struggling now, they're really going to struggle with 3.3 million visitors.”

Brumby has urged the industry to prepare better for Chinese tourists with more Mandarin signage, improved transport and the availability of mobile payment

resortnews | may 2018

“Hotels, motels and motor inns also saw growth of five percent in nights, on the back of good gains in domestic overnight trips for holiday and business.”

The survey showed holidaymakers abandoning the comfort of their deckchairs in search of outdoor experiences, with national park visits and rainforest walks both up 14 percent on the previous year.

33

tourism | Tourism Report

Sporting events and Indigenous sites were among the attractions sought out, while water sports also enjoyed ramped-up interest and snow skiers hit the upslope with a 37 percent increase to 603,000 in 2017/8.

On the flip side, domestic travellers spent less time indoors, with casino visits down 22 percent, movies trips down 13 percent, market browsing down 7 percent and shopping for pleasure down one percent.

Federal trade minister Steven Ciobo said: "Across the country, more tourists are visiting and they're staying longer, and spending more.

"It is great to see Aussies are getting out and enjoying our beautiful country."

Children's wellness getaways - is this the future?

For most of us, family holidays mean good times laced with a little anarchy. After all, there’s a reason why the Griswald family road trip makes compelling viewing.

But one resort chain is looking to massage away any ‘are we there yet’ tensions - by focusing on the wellbeing of the rug rats scrapping in the back seat.

Accommodation giant Six Senses, which operates 13 wellnessfocused luxury resorts throughout Europe, Asia and the Middle East, has announced its new Grow With Six Senses framework for young guests.

Children can indulge in mixology classes to create toothpaste, body scrubs and edible water bubbles.

Or there’s cookery, mindfulness, treasure hunts and trips into villages to meet the locals.

Each resort will offer a unique program, with activities ranging from Zumba to Vietnamese origami, tile painting to ceramic decorating.

Those with an interest in learning

34

languages may want to check into Oman’s Six Senses Zighy Bay for Arabic lessons.

“It’s not all about 'doing', there are plenty of 'being' options," says the company statement.

"For example, simple meditation incorporating the art of singing bowls.”

Playtime activities include joining gardeners in the resorts’ organic gardens for anything from seed planting to mushroom harvesting.

And just when those weary little bodies are sloping off in search of the games room or reclining with an ipad, nightfall brings family coastal walks, sandcastle building, story-telling and mastermind challenges.

“Grow with Six Senses incorporates the six dimensions of wellness (social, environmental, physical, spiritual, emotional and intellectual) and brings kids ‘back to basics’ in order to reconnect with nature and others around them,” said spokesperson Anna Bjurstam.

must invest to boost that take-off, it argues.

comparative industries like mining, agriculture and financial services.

The Tourism and Transport Forum Australia claims tourism will be one of Australia’s largest employers and wealth creators in the next decade, with the number of Australians working in the sector set to almost double.

“What we have also found is that if governments across Australia can dig a little deeper and commit to helping reach a one percent increase in growth over and above the current ten-year forecast, the payback will be enormous.”

A report commissioned by forum titled Tourism: Supercharging Australia’s Future has also found that overall tourism spending is expected to grow by around $74 billion (57 percent) to $204 billion by 2026, creating an additional $8 billion in tax revenue.

Osmond said the report sounded a warning that unless tourism was taken more seriously as the most effective and sustainable way to diversify beyond the resources economy, the sector will risk missing out on reaching its full potential.

“What this report has clearly established is that tourism is the future of the Australian economy,” CEO Margy Osmond said.

“The reality is that as so many industries continue to decline, if we want our grand kids to have jobs we need this sector to continue to grow,” she said.

“Tourism is growing at such a spectacular rate, that in less than five years it has the potential to leapfrog manufacturing to become one of our biggest employers and completely dwarf other

“The focus is on offering something a little out of the ordinary to attract even the most reticent joiner.”

Whatever happened to mini golf and I Spy?

Tourism to dwarf mining, farming, finance within a decade Tourism will skyrocket to employ twice as many Australians over the next ten years, says a leading industry voice. But governments resortnews | may 2018

“Tourism has unfortunately all too often been taken for granted and treated by governments at all levels and of all persuasions as a cash cow, with nowhere near

Tourism Report

the investment of comparative industries such as mining or agriculture.

previous year and exceeding the number of trans-Tasman visitors by 300,000.

“Tourism and Transport Forum wants this report to be a big wake-up call to governments that now is the time not just to invest in the sector, but also to get out of the way and reduce barriers to private sector tourism investment by simplifying development processes and reducing the time and cost of investing in Australian tourism infrastructure.”

North Americans also headed down under in record numbers, relegating the UK to fourth spot as US visitor numbers jumped 9.5 percent to almost 800,000.

Kiwis ousted as Australia's top visitors Chinese visitors to Australia outnumbered New Zealanders for the first time ever last year.

Latest figures from the Australian Bureau of Statistics show 1.39 million Chinese visited in the year to February, up 13.2 percent on the

| tourism

Chinese and North Americans are particularly sought after because they tend to stay longer and spend more than visitors from other countries.

China has been Australia's most valuable inbound tourism market since 2011. Over the past five years its visitor numbers have doubled, driving tourism earnings and spurring a boom in hotel development and record profits for Australian airlines.

Qantas posted a record half-year profit in February, for example, and Virgin Australia reported its best result in a decade.

From next month, Darwin will become the seventh Australian city to offer direct flights to China. ■

International Tourism:

Bollywood royalty gives east coast the star treatment A Bollywood superstar is touring the east coast of Australia, posting her impressions to 12 million followers on social media.

Parineeti Chopra is undertaking the tour as part of her duties as a Tourism Australia ambassador - the first Indian woman ambassador to be a part of the ‘Friend of Australia’ panel.

opportunities. In Queensland, she will get to indulge her love of thrill seeking with a seaplane ride and some scuba diving, before relaxing with a picnic at Whitehaven Beach.

Parineeti Chopra

The panel is an initiative designed to harness the power of globally influential individuals who have a genuine aff inity with Australia.

She joins fellow Indians chef Sanjeev Kapoor and cricket commentator Harsha Bhogle as advocates encouraging Indians to visit Australia.

As a child, Parineeti aspired to visit Australia and she has described experiences on her previous visits as a “dream come true”.

While in Melbourne, the Bollywood star will visit the Ballarat Wildlife Park and the Oakridge Wines vineyard before embarking on a scenic

chopper ride to Phillip Island and a visit to the Yarra Valley Chocolaterie & Ice Creamery.

In Sydney, Parineeti will do the Bondi to Bronte coastal walk and check out the Bondi Icebergs pool, while trips to Sydney Harbour Bridge and The Blue Mountains will provide plenty of holiday snap

resortnews | may 2018

According to the Indian website SpotboyE: “Parineeti loves to travel and her travel stories on her social media are extensively followed by the youth of the country.

“Her incredible social media engagement and influence was spotted by Australian Tourism who wanted her to popularise their country in India.”

India has climbed into the top ten for in-bound tourists to Australia, with growth of 14.6 percent in the past year. ■

35

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events & appointments | Events

Staff conference planned for Oaks Hotels and Resorts "We've seen Perth, Australia's sunniest capital city, transform into one of the nation's most interesting destinations with a vibrant city life surrounded by nature, and ATE19 will be our time to really shine for an international audience.

"We want Perth to be one of the most desirable leisure and business event destinations in the world, and ATE19 gives us an extraordinary opportunity to position ourselves as Australia's western gateway.

"ATE19 will bring hundreds of key international wholesale and retail buyers as well as journalists and digital influencers to explore what's on offer in Perth and regional WA." Scavenger hunts and vine burnings will add some spice to work conferences at Oaks Hotels and Resorts this winter.

Perth to host Australia's largest tourism trade event in 2019

The accommodation group, which operates 22 properties throughout Australia and New Zealand, is looking to get ahead of the pack with some innovative new activities to take the ‘yawn factor’ out of corporate getaways.

The state government, through Tourism Western Australia, has secured Australia's largest annual tourism trade event to be held in Perth in 2019.

At Oaks Pacific Blue Resort in Port Stephens, for example, delegates will enjoy all the trappings of a cooked brekky and barista-made coffee before battling for supremacy, Hunger Games-style, in a scavenger hunt around Australia’s largest swimming pool.

Those looking to shake off an ordinary quarter may opt to take part in a ritual of forgetting the past and forging a new future at Oaks Cypress Lakes Resort in the NSW Hunter Valley.

The burning of the vines experience including a fire pit and a 45-minute presentation on saying goodbye to the old and embracing the new.

Oaks is looking to capitalise on businesses planning for the financial year ahead by introducing a range of ‘experiences’ aimed specifically at the conference market.

38

The Australian Tourism Exchange (ATE19) brings together Australian tourism businesses, wholesalers, and retailers, from around the world, through a combination of scheduled business appointments and networking events.

The event will also give international travel buyers and media the opportunity to experience all the changes that have happened around Perth and Western Australia first-hand through pre and post-event familiarisations at a variety of destinations around Perth and regional WA. About 3000 delegates, including key Australian sellers and buyers from more than 30 countries, and more than 80 international and Australian media, attend this global event each year.

Organised by Tourism Australia, in partnership with Tourism WA, ATE19 will take place at the Perth Convention and Exhibition Centre from April 8 to 12, 2019.

Comments attributed to tourism minister Paul Papalia

Brisbane hosts exclusive over 50s travel expo While there are many travel expos held in Brisbane, there is only one targeted exclusively at the over 50s. Held on March 24 at the Pullman Hotel, the Travel Team Expo for Over 50s offered travel enthusiasts over 50 the opportunity to research and compare hundreds of holidays, from luxury world cruises to authentic Aussie adventures – all in one place, on one day.

Over 50s make travel a priority With the kids grown up and no longer having to work 24/7 to pay the bills, many over 50s now have the freedom to indulge their passion for travel more than ever.

“Over 50s just love to travel, for so many reasons – educational, cultural, social, or just because we deserve it!” explained Perry Morcombe, founder and CEO of Travel Team, the over 50s travel specialists. Many over 50s are seeking more adventure and cultural experiences, which are leading them to exotic destinations such as China, South America, the Arctic/Antarctica, Vietnam and the Himalayas. They are also taking the time out for much longer holidays – several months, rather than just weeks.

Perry Morcombe said: “We’ve held expos before, and people really enjoy having a few fun-filled

resortnews | may 2018

hours of travel inspiration, where they can talk one-on-one with our experienced team and directly to the travel specialists from all the exhibitors – not to mention the great deals and prizes!”

AAoA wants more business events More jobs will be created in Victoria’s accommodation industry if a new, enhanced four-year funding agreement for Visit Victoria and the Melbourne Convention Bureau is put in place.

Therefore, the Accommodation Association of Australia is urging Victoria’s political leaders to throw their support behind the initiative.

The association’s chief executive officer, Richard Munro, said: “The importance of a potential new four-year funding agreement is that it would help ensure that bids to host major business events, including meetings, conferences and conventions, made by the Melbourne Convention Bureau will be able to continue, instead of being put on hold because of uncertainty surrounding the resources of the bureau.

“As an integral part of tourism, the accommodation industry has experienced strong growth in recent years and a significant amount of this growth is directly because of visitors who have been travelling to Victoria for business, including for business events.

“Without wishing to downplay the important contribution that visitors travelling for leisure purposes make to the economy, delegates visiting Australia for business events spend, on average, 21 percent more than other international visitors during their trip and 77 percent more per day.

“The expansion of the Melbourne Convention and Exhibition Centre and the development of new hotels in Melbourne means there is a greater capacity to host more major business events in Victoria, but this is unlikely to happen without a new funding agreement for the Melbourne Convention Bureau.”

Events

| events & appointments

The accommodation industry’s first national trade show, a must-attend!

Refresh your guest experience; re-energise your operations; modernise and optimise your property; maximise profits.

Join them with a complimentary ticket at novacancy.com.au using the code RESORT18.

Book a complimentary ticket now at novacancy.com.au using the code RESORT18.

The event will take place July 17 – 18, ICC Sydney Exhibition Centre, Darling Harbour. What happens when you bring the biggest gathering of accommodation industry decision makers from across the region, to the largest convention and exhibition centre in Australia, with hundreds of product and technology suppliers and more seminars than any event in the country? Finally a national trade show for the industry, meet the NoVacancy Accommodation Business Expo coming this July to Sydney. Tradeshow versus conference – what’s the difference?

You’ll be well aware of the conference format, you pay hundreds sometimes thousands of dollars to attend a program of speakers (usually all in one track/ room), an included lunch and some great networking. You need to block out one-to-two full days, and if there’s a session you’re not interested in, you’ll likely spend it checking your emails, or even Facebook!

So what is a tradeshow?

Free-to-attend for industry professionals, at the heart of a tradeshow or ‘exhibition’ are products and services that can

help you run a better business.

Thousands of them, from hundreds of suppliers from all areas – world class technology and software, marketing and branding, interiors and refurbishment, through to essential services you procure every day – a one-stop shop for running and improving your property. It’s your opportunity to walk through technology demonstrations, unearth full ranges of products, and ask the hard questions that relate specifically to your property type.

And then there’s seminars, for free, and plenty of them. At NoVacancy this July there will be more than

45 seminars spread across four separate theatres covering a wide variety of practical, tactical learnings you can implement in your daily role. Pick and choose the sessions that suit your availability and your interests.

Who’s already registered to attend?

From across Australia, New Zealand and the Pacific, thousands of owners, managing directors, general managers, hotel managers, revenue managers, sales and marketing heads, housekeepers, IT departments, F&B managers, developers, interior designers and architects. From motels, motor inns, boutique hotels, lodges, large hotels, resorts, retreats, serviced apartments and casinos.

Join them with a complimentary ticket at novacancy.com.au using the code RESORT18. ■

Popular management rights industry expo returns The Australian Resident Accommodation Managers Association (ARAMA) will once again be conducting its highly regarded management rights industry expo events in South East Queensland during July.

The annual event brings together ARAMA’s Industry Partners, prominent professionals service providers and suppliers plus key Government and Tourist Bodies to provide expert advice for members of the management rights industry.

This year the focus for the series will be “The Good, the Bad and the Ugly” of living, working and investing in Community Titles Schemes in Queensland. Focusing on what we can all do to eliminate the bad, increase the good and put lipstick on the ugly.

As the peak body for resident managers

SE QUEENSLAND EXPO DATES

the opportunity to catch up with old friends, meet new ones and win some great prizes.”

The series of three evening events in South East Queensland are being held in: •

nationwide, CEO Trevor Rawnsley says: ”The Annual management rights industry expo gives attendees an ideal opportunity to get up close and personal with industry experts including relevant Government departments.

“ARAMA creates a relaxed and social space for purposeful networking over drinks and snacks and attendees have

BRISBANE 17/07/2018 Kedron Wavell Services Club

Brisbane – Tuesday 17/07/2018 Kedron Wavell Services Club • Gold Coast – Tuesday 24/07/2018 - Southport Sharks Event Centre • Sunshine Coast – Wednesday 25/07/2018 - Ramada Marcoola The industry expo events are an ‘open’ event and anyone interested or involved in the management rights sector is welcome to attend at no cost.

Please register your interest on www.arama.com.au or direct any questions to Trish Riley - Marketing Services Officer on 0478 762 492 or email trish@arama.com.au

GOLD COAST 24/07/2018 Southport Sharks Event Centre

resortnews | may 2018

SUNSHINE COAST 25/07/2018 Ramada Marcoola

39

events & appointments | Events

Recent examples of Melbourne hosting major international business events include the International Inner Wheel Convention (April 10-14, which was attended by 1500 delegates from 48 countries) and the incentive reward travel program which was staged across Victoria by global life insurance company AIA (April 10-13, 2400 international delegates).

“It’s not just accommodation businesses who benefit from Victoria hosting major business events,” Munro said.

“The entire tourism ecosystem, including convention centres, other venues where meetings are held, restaurants, hospitality venues and retail businesses, among others, receive additional income directly as a result of business events.

“Tourism businesses that generate more income will employ more staff.”

NoVacancy makes room for more in vast industry showcase Australia’s biggest accommodation expo just got bigger.

Overwhelming interest in the NoVacancy Accommodation Business Expo has seen an additional hall added to the event at the Sydney International Convention Centre on July 17 and 18, creating a major expansion to the original show size.

The increase makes NoVacancy around seven times larger in scale than any other industry event of its kind in Australia.

The annual Australian Tourism Exchange conference is expected to generate a substantial windfall for local businesses.

confirmed stalls, with a further 60 expected to announce their participation in coming weeks.

There will be more than 40 hours of free practical and tactical seminars led by industry experts covering aspects of accommodation management, regardless of property size.

With the Australian travel industry seeing a six percent increase in international visitors year on year to 8.1 million, and a seven percent increase in domestic travel to 97.2 million, the increasing demand has created an expectation of more than 34,000 new rooms to be added to the market by 2019.

Organisers say NoVacancy is designed to help industry members stay at the forefront of trends and innovations, gain access to relevant education, and showcase what they need to optimise business, enhance guest experiences and maximise profits.

Pre-registered visitors have already identified hotel technology, refurbishment and interior design, and guest experience as the three main areas of interest.

To reflect that demand, organisers have added a new seminar program with a focus on hotel design and experience.

And a dedicated ‘hotel technology zone’ will showcase the latest

and most innovative solutions from more than 50 vendors from around the world, including TravelClick, InTouch Data, RMS The Hospitality Cloud, Oracle and Angie Hospitality.

NoVacancy portfolio director Brad Langton said: “We’re excited with the huge level of support the industry has shown for a truly national trade show for the hotel and accommodation sector.

“This support has come from leading suppliers, major associations, but most importantly, thousands of accommodation decision makers from across the country and as far as Fiji registering for their tickets.”

The free-to-attend tradeshow is at the ICC Sydney Exhibition, Darling Harbour from July 17 to 18 and is expected to attract more than 2000 visitors across the twoday event.

More details on exhibitors, education and speakers will be announced over the coming months.

Tourism event nets $9 million for Adelaide South Australia’s economy will enjoy a $9 million boost as the country’s largest travel and tourism conference rolls into Adelaide.

The conference provides international travel buyers with the opportunity to experience the best in Australian tourism firsthand through familiarisation visits to local attractions.

South Australian tourism minister Leon Bignell said: “Securing the hosting rights is a massive coup and will deliver a huge return for South Australia by putting the very best of what we have to offer in the tourism sector, in the international spotlight. “We will be serving up our outstanding wines and culinary delicacies as well as getting these important visitors out to the wonderful regions where it all comes from.

“I'm sure all South Australians will put out the welcome mat to show the most influential tourism audience in the world just how great our state is.”

A customised appointment schedule has been put in place for attendees based on ‘preference’ requests from buyers and sellers.

The pre-selected appointment schedule is designed to give delegates access to people and products most relevant to their business.

“Four days of appointments are complemented by networking opportunities and events that showcase Australia and give buyers and sellers further faceto-face meeting time in a relaxed social setting,” states the event website.

Now covering a floor space of over 7700m2, it exhibits all aspects of the hotel and accommodation industry including technology, guest experience, interiors and refurbishment, revenue and distribution, digital marketing, management and operations, and housekeeping products and services.

Organised by Tourism Australia in partnership with the South Australian Tourism Commission, the conference runs at the new Adelaide Convention Centre. ■

Some 110 suppliers have

40

It brings together tourism sellers and buyers through a combination of business appointments and networking events, with around 1500 Australian sellers joining 700 buyers from more than 30 countries. Some 80 international and Australian media outlets will be in town covering the event.

resortnews | may 2018

People

| events & appointments

CBRE Hotels appoints leading broker to head up management rights sales CBRE Hotels is expanding its hotel division with a new management rights service line, following the appointment of Shane Mullins as a dedicated specialist in the field.

James has announced he is stepping down from Crown's board due to mental health issues.

His company, Consolidated Press Holdings, issued a statement saying he was resigning immediately for ‘personal reasons’.

Shane, who has more than 10 years’ experience in the hospitality sector, will lead the new management rights business line, which specialises in the management and letting of strata titled units on the Eastern Seaboard.

Wayne Bunz, national director of CBRE Hotels, commented on the team’s expanded capability: “We are extremely excited to welcome Shane to the team.

Shane’s extensive knowledge in the management rights space further complements the comprehensive hospitality expertise of the CBRE Hotels team.

“Our recent focus on the management rights space is bridging a gap, which has not been filled in the past by any top tier agency firm.”

There are approximately 3300 management rights businesses in Australia, of which 85 percent are located in Queensland.

However, other states are increasingly recognising the value of this asset class.

“Mr Packer is suffering from mental health issues,” it said. “At this time he intends to step back from all commitments.”

Shane Mullins

New industry appointments ARAMA is pleased to announce two recent appointments to its membership services team, Kelley Falcke and Trish Riley.

Kelley is already well known to a large portion of the management rights industry in her previous role as an efficient bubbly and energetic provider of service for one of the industry’s largest commercial service providers.

Kelly replaces Tina Turner and has assumed the role of membership services officer – administration, and is looking

after the day-to-day needs of ARAMA and its interaction with members. Trish is relatively new to the management rights industry yet quickly establishing herself as a gifted communicator and marketer. Trish has assumed the new role of membership services officer – marketing and communication.

Packer cashes in his chips at Crown Resorts Crown Resorts, Australia's largest casino operator, faces a period of uncertainty after the shock resignation of billionaire director James Packer.

“We have identified this as a real growth area and gap in the market, with management rights an increasingly sought-after asset class,” Wayne added.

James is Crown's biggest shareholder. He is known to have suffered from depression and anxiety for many years, and his personal and professional life have been particularly turbulent in recent months.

His engagement to pop diva Mariah Carey ended in a multimillion dollar settlement last year following an acrimonious split.

At the same time, Crown was rocked by the jailing and criminal conviction of several employees in China for illegally promoting gambling.

The company subsequently abandoned its ambitions of becoming a global casino and hotels group, scrapping plans for casinos in Macao and Las Vegas.

Shane, who joins CBRE after 10 years with Resort Brokers, said the east coast market presented huge opportunity for a dedicated management rights service delivery.

“We can provide a fresh focus, new ways to market and grow within a very stable industry.

I will also be focusing on the sale of all accommodation assets, including motels, pubs and caravan parks - across Queensland and Far North Queensland,” Shane said.

Crown's executive chairman, John Alexander, said: “We have appreciated James' contribution to the board and respect his decision to step down from his role as a director at this time."

“We didn't succeed in a global strategy,” he said at the company's most recent annual general meeting.

Kelley Falcke

resortnews | may 2018

Crown's flagship casino in Southbank, Melbourne, is facing disciplinary proceedings following an investigation by the Victorian gambling regulator into allegations that management had tampered with poker machines to maximise losses. ■

41

developments | News

TWO MAJOR NEW DEVELOPMENTS FOR SUNSHINE COAST A vast new leisure park and a five-star eco resort will open on the Sunshine Coast over the next two years.

The completion of the two major projects will coincide with the expansion of the Sunshine Coast Airport, which will open the region to long-haul international flights from 2020.

Developer Sanad Capital has revealed concept leisure park plans for its 25-hectare site at Steve Irwin Way near Australia Zoo, with contractors to be finalised. The park will include glamping sites alongside a slew of leisure attractions including pool areas with aqua spray deck, kiddie boomerango, aqua sphere and mini slides.

The initial footprint covers eight hectares, with the design drawing on inspiration from glamping destinations like Al Maha in the United Arab Emirates, Longitude 131 at Uluru, and Amanwana in Indonesia.

In nearby Buderim, Sunshine Coast Council has given approval for the development of the Badderam Eco Luxe Resort & Spa. The 111-room luxury resort, to be built in bush land on an ancient volcanic mountain known as Badderam to the local Kabi Kabi people, is the first major five-star hotel built on the Sunshine Coast for some 30 years and will celebrate Indigenous culture as part of its design remit.

It will also showcase state-of-the-art environmental initiatives, being built to a six-star green building rating and aiming to be Queensland’s first zero-waste eco resort. Along with the usual pools, spas and restaurants, the resort will feature a wine tasting room and cellar, a crèche, a cookery school, a chauffeur service and Tesla electric vehicle fleet for complimentary guest usage

“A new truly international standard of luxurious accommodation, the resort will provide the ultimate location for a revitalising holiday or executive retreat,” said Heidi.

“Expect also a discreet and beautiful venue to host an intimate wedding, conference, or event.”

Visit Sunshine Coast CEO Simon Latchford said the rapidly-growing region was becoming a “beacon” for domestic and international tourists looking for an environmentally and family friendly destination.

$40M LUXURY HOTEL REDEVELOPMENT A former Aboriginal prison will house a $40 million luxury hotel redevelopment marketed as the ultimate holiday destination.

Both developments are timed to coincide with the opening of the airport expansion in 2020.

Sanad claims the new runway will “trigger a requirement for 1000 new beds to accommodate the growing visitation”. CEO Bradley Sutherland said: “Luxury camping has become an appealing option for holidaymakers across the globe.

“The Sunshine Coast desperately requires more rooms to accommodate the rising tourism numbers, and with more and more families’ keen to have the glamping experience rather than CEO Bradley Sutherland staying in a hotel, we thought what better way to satisfy that demand than place a focus on it within our masterplan. “It fits perfectly with our branding”.

Badderam’s developers, Heidi Meyer and Kim Carroll, said the ecoresort’s launch was also timed to coincide with the opening of the new runway.

42

Some 3700 Aboriginal men were incarcerated on Rott nest Island, located 19 km off Fremantle on the WA coast, between 1838 to 1904.

Around one-tenth of them died on the island, most from influenza. Now one of the Thompson Bay settlement’s buildings, the former Quokka Hotel, is set for a major expansion that will almost double the footprint of the 1858 Victorian Tudor-style limestone-rendered building to include luxury accommodation, four pools, conference and gym facilities for the island.

WA tourism minister Paul Papalia announced the development this month, saying it would “transform the island” and allow the state “to sell Rottnest as a world-class destination”. The plan also includes an expansion of part of the Rottnest Lodge complex, which is adjacent to the former Quod prison accommodation, to include a day spa. Papalia said the Quod could possibly become a museum but it will be the decision of the Wadjemup Working Group as to what will happen when The Quod is handed back to the Rottnest Island Authority on May 31.

resortnews | may 2018

News

“It would have been a terrible thing in itself to take them off-country and then they ended up dying here, having worked in a prison,” he said of the island’s Aboriginal inmates. “Further work will be done on recognition and potentially the start of a long- term commemoration of what happened on the island.” A heritage impact statement prepared by Stephen Corrick Architects concluded that the development would not adversely affect the cultural significance of the site.

The plan addresses the cultural significance of the Thompson Bay Settlement, delivering an ‘appropriately-scaled’ building with height and setback in line with the surrounding development. “Inspired by the existing cottages, the arrival along Bedford Venue and Parker Point Road presents as a series of single storey pavilions set back off the road, amongst the existing trees,” the development application states.

“The design expresses a contemporary architectural style not to detract from the unique architecture of the former governor’s residence. “The beach front villas respond to the articulation and rhythm of the North Thompson Bay cottages as well as the clusters of units towards South Thompson.” Papalia said the luxury hotel expansion would increase the diversity of accommodation options on the island.

“This space is going to transform the island and allow us to sell Rottnest as a world-class destination,” he said. “This doesn’t take any accommodation away from the affordable end of the spectrum. It will add to the other end. “It will boost competition, create jobs, and make Rottnest a stronger competitor with international holiday destinations.”

| developments

them to travel here, stay here and live here. “We just feel like home.

The beautiful sunshine and coast attracted us so much, very beautiful scenery.

“Also the governments have very good policies to support international investments.”

Carroll said Queensland could learn lessons from the Japanese boom period.

“The significant difference between Japanese investment and Chinese investment is a long-term commitment to put profits back into the businesses to ensure the integrity of the product,” she said.

“The tourism industry requires new product constantly, and when these massive resorts were built in the 80s, significant investment was required to be put back into those resorts to keep them at a level and a standard that visitors expected.”

WA SCORES LATEST QUEST DEVELOPMENT Quest Apartment Hotels has opened a new complex in Western Australia this month as part of a vast new redevelopment project in the Swan Valley.

In addition to heritage considerations, the built form of the new extension will cater to Rottnest’s Quokka population. “The site uses the built form to create a secure development and deter interference from local wildlife, namely the quokkas,” architects the Christou Design Group stated.

The approval of plans to expand the main resort comes amid the start of construction of a glamping site on the island.

The eco tent resort at Pinky’s Beach will include 80 tents and is scheduled to open at the end of 2018, with tents ranging in cost from $100 to $350 a night.

CHINESE INVESTORS EYE QUEENSLAND RESORTS The Queensland tourism industry is looking to cash in on a growing interest from Chinese investors.

Mary Carroll, CEO of the Capricorn Enterprise group, said interest from China could outshine the 1980s boom of Japanese investors looking to buy into the state.

“We saw a bit of a boom in the 1980s in destinations like this with international investment,” she told ABC News.

“This is the second wave of that and it will be a bigger wave.

“China alone has got 300 million people who are soon to be middle class.”

Struggling resorts in central Queensland are looking to attract Chinese investment like that of Shanghai businessman Ding Zuo Hong, who recently bought a resort and housing development at Zilzie near Rockhampton which had been closed for two years.

Ding is planning a major expansion with accommodation to target Chinese visitors and locals.

“We are looking forward to developing the resort into an integrated tourism, residential and golf resort,” he told the ABC. “We want to establish a club for the entrepreneurs from China to attract

L-R: Jim Saran, Cr Reg Kidd, James Shields, Peter Archer

Quest Midland follows hot on the heels of last year's Quest Innaloo launch, increasing the company’s Perth offering by 102 rooms. The accommodation giant is looking to target corporate travellers as well as tourists through its latest apartment development, a mix of studios, one and two-bedroom apartments. Facilities include fully-equipped kitchens, a business lounge, conference facilities and a heated swimming pool.

The apartments are part of the major Midland Oval redevelopment, which will see 1000 new dwellings, 25,000 square metres of new retail space, 12,000 square metres of restaurants and up to 90,000 square metres of commercial space created in the Perth suburb. Quest general manager James Shields says he is confident of growth in the Western Australian tourism market. “Growing our base in Western Australia is a key priority for Quest, with a third Perth property, Quest South Perth Foreshore, set to open this year. “The addition of these apartments is an asset to the region, and will help provide muchneeded accommodation for guests doing business in the area, as well as providing a great accommodation option for leisure tourists.” Quest has scheduled the opening of eight new properties across Australia and the UK in the next year.

resortnews | may 2018

43

developments | The Last Resort

Is this the world's most unusual holiday home?

Looking for a holiday getaway offering ultimate privacy and expansive views over the surrounding countryside?

old-fashioned sing song. Guests can get their heads down in one of The Bunker's four tastefully decorated bedrooms, comprising two doubles and two singles, each with their own skylight.

They don’t get much more secluded than a World War II bunker built into a remote hillside in Cornwall, England.

While it may not immediately conjure images of comfort and relaxation, the grass-covered foxhole created to repel marauding Nazis is surprisingly luxurious.

The four-bedroomed property, known simply as The Bunker, is a 10-minute drive from Britain’s southwestern-most point at Lands' End, and lies in the heart of the Cornish tourism region.

Need the bathroom? There’s no requirement to duck outside.

Both doubles possess their own ensuites, while the two single rooms share a third shower room.

Bunker has been developed to make the most of natural light, with skylights and glass doors a feature of the design.

And it is available from $36 per night, per person.

There is a spacious combined living and dining area which bears no resemblance to any former dark, damp dinginess, with skylights and neutral décor adding to the light and airy feel.

Despite being underground, The

The lounge and kitchen have

been finished to the highest modern specification. They boast wooden floors, smart TVs and marble surfaces which denote a country elegance completely at odds with the shelter’s historical roots.

There is, though, an upright piano in the living area - a nod to former days, which serves as prompt to rally the troops in an

And there’s no need to lay low while holidaying at The Bunker.

There’s an indoor table tennisequipped games room, while outside, the patio with its uninterrupted views makes for a perfect vantage point from which to survey the peaceful Cornish countryside. ■

By Kate Jackson, Industry Reporter

CONSTRUCTION COMMENCES AT QUEST ORANGE Being developed by Saran Engineers and Managers, the property will feature 77 apartments – a mix of studios and one, two and three-bedroom apartments. It will generate significant local job opportunities during construction, and ongoing full-time, parttime and casual employment once the property opens in June 2019.

Orange City Council mayor Reg Kidd was on site at the commencement of construction. He was joined by Jim Saran, Principle at Saran Engineers and Managers and Quest Apartment Hotels general manager – growth, James Shields. “This is a very exciting development for Orange, as it expands on the accommodation options available to the increasing amount of long and short stay travellers to the city. I congratulate the proponents on recognising the key role Orange has in developing Regional NSW”. Shields was delighted to announce yet another addition to the Quest’s NSW network, emphasising the importance of the regional New South Wales market as a key component in the apartment hotel operator’s growth strategy. “Orange is the perfect example of Quest’s promise to go to where the corporate market needs its unique style of apartment hotel accommodation. The economic growth experienced in the area has been solid with strong prospects,” Shields said.

STRONG GROWTH FUELS AGGRESSIVE INVESTMENT BY FRANCHISE GIANT

The group’s aggressive acquisition strategy aims to add a total of 2000 rooms by the end of the year, fuelled by a booming tourism market.

The strategy includes four new-build hotels to be completed within the next three years, with investment from Choice Hotel’s franchise partners across the four new build properties estimated to be in excess of $100 million. Choice Hotels Asia-Pac CEO, Trent Fraser said: “This is one of the best starts to the year for the company in terms of development in the past decade and demonstrates the growing demand in the midmarket accommodation sector across the Asia Pacific region.

A major Australian hotel franchise has added 560 rooms in the first quarter of this year - its strongest growth in a decade.

“New properties support our focus on hotels that cater to the short break traveller. We’ll continue to seek properties that are tailored to this growing market.”

Choice Hotels Asia-Pac is expanding its footprint across Victoria, Western Australia, New South Wales, Queensland and Christchurch in New Zealand.

Joining the group is the three-star Comfort Hotel Sydney Airport, located close to Sydney’s international terminal, Arncliffe train station, the Kogarah Golf Club and Bardwell Valley Golf Club. ■

44

resortnews | may 2018

Why Choose Joy Management Rights Specialist?

1. 17 years of experience in onsite management and MR Brokerage.

2. Low commission - we charge a flat rate of 2.0% for both Unit & Business sale.

3. No charges for advertising fees - we cover all marketing expenses for you.

4. For-rent & for-sale advertising on over 20+ websites for on-site managers.

Joy Realty Your Joy in Real Estate

Management Rights Specialists

REDBANK PLAIN, QLD

$ 1,700,000 (NEW)

BEENLEIGH, QLD

OFF THE PLAN

Net income: $ 66,000 Remuneration: $ 74,000 pa (inc by CPI) Manager unit: $ 320,000

Total Units: 98 Potential Letting Pool: 97 Manager Unit Value: $ 355,000 Off-the-plan at Redbank Plain, first three stages completed, the stage will finish at the end of 2017.

Close to shopping centre and schools, easy maintenance and enjoy peaceful life.

Please contact Robert Lin on 0433 000 888 for more information or to arrange inspection.

Net income: Total rooms: Land area:

Current managers have done all the hard work; No set Office Hours; Managers Townhouse Offers 3 Large Bedrooms, 3 toilets, 2 Bathrooms, Master with Large Ensuite, 1 garage and 3 parking spaces; The complex is in the high demand area. Close to the bus stop; Convenient to the transport.

WEST END, QLD

Contact: Rodney Li 0430 784 020

$ 2,625,000 (NEW) Net income: $ 341,000 pa Remuneration: $ 155,000 pa (Subject to CPI) Letting pool: 60 Manager Unit: Unit: $595,000 + Office: $160,000 = Total: $755,000

$ 850,000 43 1520 sq.m

Located within one of Brisbane’s most densely populated residential suburbs, we with the honour to present a profitable historical to the market.

Within easy walking distance to Brisbane Show Grounds and Fortitude Valley Train Station and China Town, the property offers a wonderful opportunity for an owner occupier, investor and/or developer to secure a substantial position in the heart of Brisbane. The popularity and capital gain are highly expected due to the increasing residential and commercial redevelopment undergoing within the neighbourhood. Presented here is known as land in Gregory Terrace Fortitude Valley with a total site area of approximately 1,520 square meters with current business of 43 bedrooms and total annual income of approximately $900,000. The site is potentially be redeveloped as a guest house or hotel that up to 14 levels with 86 apartments (subject to council approval).

UPPER MOUNT GRAVATT, QLD

Perfect life Style Management Rights Caretaking only

Contact: Robert Lin 0433 000 888

$ 8,000,000

FORTITUDE VALLEY, QLD

$ 499,000 (NEW)

Modern apartment management rights in a great location. It is located in a popular suburb and only about 4 km from the Brisbane City. Close to restaurants, cafes, supermarket, bus stop and other facilities. Fantastic investment opportunity in inner city area. Only one swimming pool and one gym in the building, which is easy to maintain. 24 years left to run. Call us today to find out more!

Call Robert Lin on 0433 000 888 to book an inspection!

$ 1,717,016

$ 215,821 (actual) $ 67,160+GST (subject to CPI) Letting pool: 42 Manager unit: 3 bedroom plus 1 study room Manager unit value: $ 530,000

MOOROOKA, QLD

$ 965,000 Net income: Remuneration: Letting pool: Manager unit:

Net income: Remuneration:

$ 106,195 $ 72,562 + GST 14 $ 450,000

Great location, walking distance to Westfield Garden City Shopping Centre, restaurants and transport etc. Close to schools, apartment is in Macgregor state high school catchment area. Minimum caretaker duty and very easily run business, all hard work has been done. 25 years Long agreement. Modern three bedroom plus study room, two bathroom manager residences with two car park. Business run by experienced manage, zero outside agent in the letting pool to prove the quality of the business.

This gated complex is situated seven kilometres south of the Brisbane CBD and ten minutes’ drive from Sunnybank. The manager’s residence is a spacious, light-filled, comfortable three bedroom, two bathroom villas. The covered entertainment area is a focal point of the residence, where you can enjoy time with family or host a warm party. With this combination of excellent net income, attractive body corporate salary, supportive Body Corporate Committee, comfortable villa with large covered entertainment area and light work load, this management rights business presents an outstanding business and lifestyle opportunity.

Call Robert Lin on 0433 000 888 to book an inspection!

Contact Serena Ruan on 0468 677199 to book an inspection!

BORONIA HEIGHTS, QLD

$ 140,000

SURFERS PARADISE, QLD

Net Income: $ 376,000 Remuneration: $ 133,000 pa Manager Unit: $ 380,000

PRICE REDUCED! Net income: $ 32,941 Remuneration: $ 11,121 Letting pool: 11 Management Rights Business Only Located at Boronia Heights, the complex is about seven years old and in excellent condition. It is easily serviced and maintained, and thus a light workload for the manager. For the convenience of your tenants, there is a bus stop outside the complex, the Browns Plains Shopping Centre is only 3 minutes’ drive away, and it is only 10 minutes’ drive to Sunnybank Hills. There is no onsite manager’s residence and the management agreement does not require the manager to live on site.

Call Robert Lin on 0433 000 888 to book an inspection!

$ 2,264,000 (NEW)

Maximum your investment returns by investing to this high rise building with continuously increasing business potentials.

Work in a great resort life style with easily going body corporate.

Book to view today and start getting your ball rolling.

Please contact Rodney Li on 0430 784 020 for more information or to arrange inspection.

Contact: Robert Lin (Principal, MREIQ) Mobile: 0433 000 888 Office: (07) 3344 5858 Email: sales@joyrealty.com.au

www.joyrealty.com.au

Property Guide

management rights••resorts hotels • motels • resortsparks • holiday parks •share time share • hosted management rights • hotels • motels • holiday • time • hosted

motel Resortmarket News Sales Report Introducing... Alex Barker-Ré – Calvin Bailey Management Rights

New appointment at Calvin Bailey Management Rights Calvin Bailey is proud to welcome Alex Barker-Ré on board.

the Gold Coast to Port Douglas and Cairns.

Alex joins Calvin Bailey Management Rights with a wealth of management rights experience.

His knowledge of the industry is second to none – having hands on experience of permanent and holiday letting plus off the plan projects.

Selling Management Rights From 2001 to 2011 Alex represented Venz Management Rights Specialists as their North Queensland Sales Director. Working with one of the largest management rights brokers at the time, Alex was responsible for every aspect of selling management rights.

North Queensland A resident of our great area for over seventeen years, Alex has a strong belief in this beautiful region, its resilience, and its added value for the resort and tourism operator.

An experienced Management Rights Operator

“What you are buying is not just a home and a business but a lifestyle that is second to none. Added to this, a purchase in this fantastic destination gives you so much more resort for your dollar. Everyone loves the very real bang for your buck we repeatedly deliver here.”

From 2001 to date Alex has managed and owned eight different management rights properties, from

Call Alex today to buy or sell your next management rights or simply get advice on our wonderful industry.

Alex was responsible for selling tens of millions worth of MLR businesses and associated property.

RESORT NEWS SALES REPORT MANAGEMENT RIGHTS

Surfers Paradise

MRS

Betty and Robert Creasey

Burleigh Heads

TMR

Tiger Bun Pty Ltd

Broadbeach

TMR

Edgewater On Varsity

Shaun and Amy Hadrill

Varsity Lakes

TMR

Lakeview On Robina

Susan Lee

Varsity Lakes

TMR

Shuai Yang

Southport

RBA

Haylee McGee

Palm Beach

RBA

Biarritz

Park Breeze Luxury Apartments Casablanca Palms

www.accomproperties.com.au

Belaire Place Greg & Claire Welsh

Beaches On Wave

PROUDLY BROUGHT TO YOU BY ACCOM PROPERTIES

Sunshine Coast/Wide Bay/Fraser Coast

Gold Coast The Pinnacle

Brisbane

Flynn's Inn Pty Ltd

Caloundra

TMR

Lyn and Robert Busato

Port Douglas

CBMR

Parkitup Pty Ltd

Townsville

RBA

Leanne & Mark Langtry

Wongaling Beach

RBA

A Tropical Nite

Port Douglas

RBA

North Queensland Le Cher du Monde Riverside Gardens Douglas Mission Reef Resort

MOTELS & OTHER Queensland Tannum on the Beach Motel

Natalie Fernanades

Tannum Sands

RBA

Claire & Steve Marshall

Caloundra

RBA

David & Deborah Green

Mildura

RBA

Leanne Bowden

Cairns

MRS

Caloundra City Centre Motel

Bayview Residences

Peng Hu

Redcliffe

TMR

Victoria

Boston Apartments

Oriental Purple Tree Pty Ltd

West End

RBA

Central Motel

Il Palazzo

Name: Alex Barker-Ré LREA Mobile: 0414 835 128 Phone: 07 4059 1254 Mail: PO Box 266, Palm Cove, Queensland 4879 Web: www.calvinbaileymanagementrights.com.au Email: alex@cbmr.com.au

Note: Agent/Broker involved in the sale is listed last.

Agent - KEY: ARMS - Australian Resort Management Sales; LIZ - Liz Lavender Management Rights; LPMR - Lindsay Petty Management Rights; MRS - MR Sales; PPRE - Property Pacific Real Estate; QTH - Queensland Tourism & Hospitality Brokers; RAAS - RAAS Rights; RBA - Resort Brokers Australia; RS - Resort Sales; TB - Tourism Brokers; TMR - Think Management Rights; WCH - Ward Commercial Hotels * In conjunction

46

resortnews | may 2018

management rights • hotels • motels • resorts • holiday parks • time share • hosted

Property Guide

New Manager Profiles

New manager profiles Lakeview on Robina

Belaire Place Caloundra The Think Management Rights Team congratulates Susan Lee and her family on the purchase of Lakeside on Robina management rights.

The Think Management Rights team have the pleasure of introducing the Flynn Family as the new managers of Belaire Place Caloundra.

Susan is a fully licensed real estate agent and has been L-R Linda Stoll, Narelle Filmer, Susan Lee selling real estate on and Wayne Stoll the Gold Coast in the Varsity Lakes and Robina area. Susan previously owned and managed a restaurant with her chef husband and has worked in the hospitality industry for many years, it is the inter personal skills and knowledge from their previous employment that will be a strength and benefit to managing the complex Lakeside on Robina. Wayne, Linda and Narelle welcome Susan Lee to the management rights industry. ■

Maree and Ron Flynn were Caloundra locals and business owners in the area before opting for a lifestyle change into the management rights industry.

Belaire Place was the perfect fit for this family and ticked all their boxes. This is a family affair with Ron and Maree’s boys assisting L-R Mark Ison, Karen Ison, Maree Flynn in the day to day operations of the and Ron Flynn complex. Karen and Mark Ison from Think Management Rights wish the Flynn family every success in their new business adventure. ■

Edgewater On Varsity

Le Cher du Monde Apartments - Port Douglas

L-R Narelle Filmer, Shaun Hadrill, Wayne Stoll and Linda Stoll

L–R Rob Hamood, Calvin Bailey and Lyn Busato

Congratulations to Shaun and Amy Hadrill the new managers of Edgewater On Varsity.

Calvin Bailey of Calvin Bailey Management Rights congratulates Lyn Busato on the purchase of Le Cher du Monde in Port Douglas.

Shaun and Amy are not new to the industry, currently managing a large holiday resort in Burleigh Heads. With the resort well established and running successfully, Shaun and Amy thought the time was right to take on another management rights business. Having lived in Varsity Lakes for some time, they knew the area was very popular for rentals being in a great location close to shops, schools and Bond University. When the opportunity came up to acquire a large permanent business, they jumped on it.

New to this industry, with a great business background and with an experienced team in tow, the new owners are very well-equipped to take over the helm of this excellent holiday let property from outgoing owner Rob Hamood, who has nurtured this property for many years. Le Cher Du Monde translates as ‘the world's sweetheart’ and it truly is.

This is the first time Shaun and Amy have run a purely permanent complex and they are excited to take on the new challenge. The Think Management Rights team wish Shaun and Amy every success in their new venture. ■

Located ideally in the heart of the tourist mecca of Port Douglas it is a short stroll to the beach, cafes, markets, shops and all attractions. Lyn and the team are looking forward to their exciting new business and the opportunities it presents to them. Calvin has helped a lot of people like Lyn and the team achieve their dreams and knows they will do very well.

We wish them all the very best for a fantastic future. ■

resortnews | may 2018

47

THINKING OF BUYING OR SELLING A MANAGEMENT RIGHTS BUSINESS? DEAL WITH THE EXPERTS MANAGEMENT RIGHTS SALES AGENTS KAREN AND MARK ISON Servicing the Sunshine Coast and Brisbane Regions 0434 314 038 karen@thinkmanagementrights.com.au

TESTIMONIALS FROM RECENT SALES THE SELLERS: Mark and Karen have been a pleasure to deal with. From introducing us to potential buyers to the final sale of our business they were very supportive and kept us informed every step of the way. Their past experience as Resident Unit Managers gave them a clear understanding of what we were experiencing during the sale process and also an insight into any issues we were likely to come across. They were very well prepared and provided excellent advice when needed. We found Karen and Mark to be very professional and knowledgeable during the whole process. Both are very friendly and patient people who are able to effectively manage the ups and downs generated during the course of the sale process.

We are extremely happy with how Mark and Karen handled the sale of our business and would highly recommend their services to any RUM considering selling their business.

THE BUYERS: Agent who became a friend- First, my family and I would like to thank Karen and Mark Ison for their professional and efficient help for our recent Management Rights purchase. We were running one Management Rights and were looking to buy another complex. I had kept looking for a long time as it’s not easy to match my expectations, especially during this stage of the market. One day we got a phone call from the agents (Karen and Mark) who let us know that this Management Rights (Bayview Residences) was one we would want. I believe I got the best buy in the market and I thank them a lot for all their help.

– Anna and Bill Morris, Ex Managers, Belaire Place, Caloundra

WANTED NEW LISTINGS

South East Queensland Narelle Filmer 0459 229 744 narelle@thinkmanagementrights.com.au

– Peng and Steven Hu, New Managers, Bayview Residences, Caloundra

We have plenty of buyers on the books looking for a business opportunity. If you are a vendor who is thinking of selling your Management Rights business please call us for a free appraisal.

South East Queensland Wayne and Linda Stoll 0452 181 505 0419 506 760 wayne@thinkmanagementrights.com.au

Sunshine Coast Barry and Sharyn Alleway 0411 411 987 barry@thinkmanagementrights.com.au

Sunshine Coast Karen & Mark Ison 0434 314 038 karen@thinkmanagementrights.com.au

JUST LISTED! New Exclusive Agency Listings

ID 8854

ID 8860

EXCLUSIVE LISTING!

EXCLUSIVE LISTING!

Rare opportunity on Brisbane River!

Permanent with low workload

• Supervisory role only • Easy to run management rights, can be run by sole operator • Body Corporate employs contractors for maintenance • Great systems in place and solid salary • Sensational managers residence – live right on Brisbane River

• • • •

Low workload, adjacent to Golf Course Potential upside with gardening and maintenance No set office hours, all rental enquiries by appointment Large 3 bedroom managers house with own back yard, 10 minutes to beach and 5 minutes to M1, Owners retiring due to ill health – motivated to sell!

EXCLUSIVE AGENT: Greg Jorgensen – 0407 721 335

EXCLUSIVE AGENTS: Gerard Dixon – 0433 617 515 David Rotheram – 0414 706 600

Nett Profit: $190,548

Nett Profit: $70,910

ID 8349

Asking Price: $1,800,000

ID 8256

EXCLUSIVE LISTING!

EXCLUSIVE LISTING!

Astute buyer wanted

Large permanent in prime position

• • • • • •

• • • • • •

Easy to manage permanent Ideal one or two person operation Low maintenance with solid return Conveniently located, modern mid-rise No office hours, opportunity to increase income Spacious managers residence with large private yard

EXCLUSIVE AGENT: Ian Forbes – 0432 988 625 Nett Profit: $84,081 ID 8856

Asking Price: $920,000

Nett Profit: $201,500 ID 8861

EXCLUSIVE LISTING!

EXCLUSIVE LISTING!

• Opened in Nov 2016, occupancy rates still growing • Opportunity to increase profit. Has adjoining restaurant / function / wedding venue. One bedroom managers apartment with no requirement to live on-site, Would suit an enthusiastic couple who can take this business to the next level.

EXCLUSIVE AGENTS: Tony Johnson – 0433 335 679 Gerard Dixon – 0433 617 515

EXCLUSIVE AGENT: Geoff Ellis – 0432 790 959 Nett Profit: $381,000

Asking Price: $2,075,000

Nett Profit: $287,122 ID 8007

EXCLUSIVE LISTING!

4-star family resort-style accommodation

Asking Price: $2,000,000

EXCLUSIVE LISTING!

Growth opportunity

• Strong branding • Combination of studio, one and two bedrooms with a two bedroom managers residence • 21 of 24 in letting pool Attached office, accommodation module agreements, excellent lifestyle location, solid trading performance

• • • • • •

EXCLUSIVE AGENT: Geoff Ellis – 0432 790 959

EXCLUSIVE AGENT: Gerard Dixon – 0433 617 515

Nett Profit: $270,000

Asking Price: $1,475,000

Magnificent new complex with spectacular views

26 apartments with excellent configuration Resort style guest facilities in excellent location Strong repeat business Long agreements expiring 2042, excellent salary 3 bedroom managers residence Option to live off site

ID 8365

3 bedroom managers apartment Long agreements, 56 units in letting pool $94,180 salary, minimal lawns and gardens Opportunity to grow the business 3 bedroom managers residence with storage and 3 car parking Would suit someone comfortable with managing a large letting pool

EXCLUSIVE AGENT: Phil Trimble – 0418 478 966

Terrific holiday opportunity • • • • • •

Asking Price: $845,000

Asking Price: $1,295,000

Presently run as caretaking only Great growth opportunity, 28 units with outside agents Fantastic location Very easy to run, can be managed by one person 1 bedroom managers residence Ideal business for semi-retired couple of someone starting out in management rights

Nett Profit: $49,000 (salary only)

MR Sales have an extensive range of listings Australia wide Visit www.mrsales.com.au to view them now or Phone: 1300 928 556 | Email: sales@mrsales.com.au

www.mrsales.com.au

Asking Price: $460,000

The numbers don’t lie.

Management Rights, Motels, Hotels and Caravan Park Listings For Sale

Listings viewed in April

Is your property listed with AccomProperties?

Increase your exposure by 500% with a Featured Listing!

Be 1 of only 6 listings featured on the AP home page for one month

Be included on the dedicated AP digital newsletter sent to 7,500 potential buyers

Listing remarketed to AP users when they visit other websites, guaranteed 50,000 impressions.

Feature Listing package only $250 ex. gst Don’t delay get your broker to give Stewart Shimmin a call today on 07 5440 5322 to secure your Featured Listing

www.accomproperties.com.au

The fastest growing accommodation listings website Listings from all the leading brokers on the one website

Motel

Sales Specialist

“A website for buyers/sellers such as Accom Properties has been well overdue for years.

Buyers don’t want to view multiple websites to see whats for sale in a particular region or town, they want all properties on the market with relevant criteria at their fingertips now and you’ve been able to provide a platform which is fantastic. Well done.”

– Brett Salter, National Accommodation Manager, ALH Group Limited

www.accomproperties.com.au

73 LUXURY TOWNHOMES AND APARTMENTS -

$73,000 + GST CARETAKING COMPLETION 2ND QTR 2019 PROJECTED 51 RENTAL UNITS NO MANAGER’S UNIT TO BUY LIGHT CARETAKING DUTIES LOCATION CLOSE TO SHOPS, TRANSPORT AND SCHOOLS - RESIDENTIAL LETTING ONLY

FULL PRICE $790,000 + GST 199 LUXURY APARTMENTS -

SHORT AND LONG STAY BUSINESS LONG AGREEMENTS $258,000 + GST CARETAKING FEE GREAT MAIN ACCESS ROAD LOCATION FULLY STAFFED READY FOR NEW OWNER 4.5 STAR QUALITY APARTMENTS MIX OF CORPORATE AND LEISURE FIRST TIME OFFERED FOR SALE

3 UNITS INCLUDED IN PRICE OF $7,920,000 SOLID NETT OF $300,000 PLUS 6 TO 12 MONTH RENTALS ONLY - $177,000 CARETAKING FEE - VERY LIGHT DUTIES - WELL ESTABLISHED BUSINESS - STRONG RENTAL AREA - WALK TO NEW FARM AND GASWORKS - LUXURY 200M2 MANAGER’S RESIDENCE - OFFICE ON FREEHOLD TITLE - ALL THE HARD WORK HAS BEEN DONE - WALK-IN AND EARN MONEY

VE USI L C EX RCA

OFF THE PLAN BRISBANE NORTH VE USI L C EX RCA

HUGE $1,100,000 NETT PER ANNUM INCOME VE USI L C EX RCA

PRICE REDUCED ON RIVER PRECINCT RESIDENTIAL GEM

$2,365,000 INCLUDES UNIT & OFFICE PREMIER RESIDENTIAL BUILDING -

ONLY TWO OFFICE HOURS DAILY VERY HIGH RENTS RESORT STYLE FACILITIES LAP POOL, STEAMROOM, WINE CELLAR GREAT LOCATION IN RIVER PRECINCT CAFÉS ON DOORSTEP NETTING $153,000 2 BEDROOM MANAGER’S APARTMENT SIMPLY THE BEST AVAILABLE

AS KING $ 1,355,000 I NCL U D E S U N I T

VE USI L C EX RCA

SUPERB LUXURY RESIDENCY IN THE CBD

Contact Rod Askew 0411 758 236 or Eric Brizuela 0413 060 683 for more information. sales@rcabb.com.au | www.rcabusinessbrokers.com.au | 07 3554 0040

MANAGEMENT RIGHTS RESORTS

CARINDALE

MUDGEERABA

SUPERB LOCATION

GREAT BODY CORP INCOME

EXCLUSIVE: Offering a generous Body Corporate Salary. 20 years remain on agreements and with the added benefits of such a wonderfully situated community this business is an extremely attractive buy. Highly sought after residential complex conveniently located close to Belmont State School, Westfield, public transport, Bulimba Creek bikeways and Belmont Hills Nature Reserve. And only a couple of minutes drive to the Gateway Motorway. Managers residence is a beautifully appointed 3 bed, 2.5 bath, 2 car garage townhouse.

NETT $204,000 PRICE $1,746,000

Bobo Qi

0438 027 771

A substantial Body Corporate salary is provided to the onsite manager with the potential to further grow the business. Long 21 year management agreements in place. This is a quality gated townhouse community, close to schools on the Gold Coast. Access to public transport, M1 and excellent shopping centres ensures you can select the best of tenants. Providing a generously sized 3 bedroom managers villa with an attached office on title. A terrific business package offering significant income, comfortable home and an excellent location.

bobo@propertybridge.com.au

NETT $312,000 PRICE $2,400,000

BUNDALL

BROADBEACH

THE WISHLIST? Tick, tick, tick • • • • • • •

Classy waterfront permanent in Gold Coast city heart Secure long agreement with substantial salary Mixture of one, two and three bedroom for flexibility.

Impressive facilities to attract quality tenants.

Super sized and super private 3 bedroom townhouse Two living areas, double car space and spacious office on title.

Walk to beach, HOTA and cafe culture with bus at the door.

NETT $189,000 PRICE $1,600,000

BEACHSIDE HOLIDAY

Rhonda Perkins 0418 767 115

EXCLUSIVE: The future is bright for this well-established resort with long agreement, few owner occupiers and loads of scope to increase net profit. Fabulous patrolled beach, acclaimed restaurants, GLink, Pacific Fair, Oasis Shopping Centre, Kurrawa Surf Club, The Star casino and Convention Centre all in the neighbourhood. A great place to start in Management Rights. Put yourself in the picture!

rhonda@propertybridge.com.au

NETT $239,000 PRICE P.O.A.

FREE MARKET APPRAISALS QUALIFIED BUYERS DISCREET “SILENT” LISTINGS UNRIVALLED BUYER SUPPORT

propertybridge.com.au

NEW BUSINESS OPPORTUNITIES IN NORTH QUEENSLAND CONSIDER: OVERHEATED SOUTHERN MARKETS / BETTER YIELDS / MORE RESORT FOR YOUR $$ LOCATION AND LIFESTYLE / RECORD TOURISM NUMBERS

PROPOSED SEALINK TERMINAL HOTEL TOWNSVILLE LEASEHOLD PURCHASE OPPORTUNITY

•

The proposed $56m Marine Precinct Development in Townsville will incorporate a new 64 or 80 room Hotel Complex.

•

This is a top location close to The Ville Casino and The Strand. Sealink has a proposal to extend the Ferry Service to the new Townsville Super Stadium.

•

The proposed Adani Mining headquarters is to be in the CBD. Townsville is set to boom.

•

The Precinct Construction is planned to commence mid 2019.

•

The Hotel will be structured with fixed term/amount owner leases and the Operator will find significant benefits in the Lease Form.

•

•

IM with hotel build proposals, projected TO, net incomes & rental information available to approved purchasers.

Sealink Terminal, Retail & Restaurants. The

•

Expressions of interest are invited.

Strand Waterpark is sited nearby.

Call Exclusive Agent Calvin Bailey

It will have a proposed 4.5 star Hotel rating and there is some flexibility in hotel build room numbers. Site is adjacent to the

Mobile: 0414 889 593 Phone: 07 4059 1254 Fax: 07 4055 3898

Email: calvin@cbmr.com.au info@cairnsbeaches.com

Postal Address: PO Box 266 Palm Cove, QLD, 4879

www.calvinbaileymanagementrights.com.au Australian Resident Accommodation Managers’ Association Member

All information/figures are supplied by the seller and are subject to check by intending purchasers

NEW LISTINGS ARE URGENTLY NEEDED! DEMAND FOR LARGE HOLIDAY COMPLEXES IS HIGH. WE HAVE QUALIFIED BUYERS READY TO PURCHASE HERE’S JUST A SNIPPET OF OUR RECENT MANAGEMENT RIGHTS SETTLEMENTS – WE HAVE ACHIEVED RECORD SALES PRICES ON THE GOLD COAST!

Biarritz Apartments

Oceana On Broadbeach

THINKING OF BUYING OR SELLING DEAL WITH THE EXPERTS

South East Queensland Narelle Filmer 0459 229 744 narelle@thinkmanagementrights.com.au

South East Queensland Wayne and Linda Stoll 0452 181 505 0419 506 760 wayne@thinkmanagementrights.com.au

Sunshine Coast Barry and Sharyn Alleway 0411 411 987 barry@thinkmanagementrights.com.au

Sunshine Coast Karen & Mark Ison 0434 314 038 karen@thinkmanagementrights.com.au

Alexandra Headland, Sunshine Coast

SENSATIONAL PACIFIC OCEAN VIEWS Net Income: $281,955

Managers Estate: $620,000

Letting Pool: 24

Remuneration: $48,361

MANAGEMENT RIGHTS

$2,150,000

Perfectly situated high on the hill where Alexandra Headland meets Mooloolaba, this complex has eye-catching views over the ocean and is a short stroll to patrolled beaches, cafes, boutiques, clubs & restaurants.

The majority of units here have outstanding ocean views and are just a short stroll to the magnificent beaches of Mooloolaba and Alexandra Headland.

The 3 bedroom air-conditioned managers apartment is spacious and airy with either a balcony or courtyard on three sides. The office and reception are attached and on the title.

Matt 0410 343 219 Barry 0438 554 995 www.managementrights.com | contact@managementrights.com

Argosy On The Beach

| profiles

North Queensland’s best kept secret…

A very enthusiastic Judith Norris, the new resort manager of Argosy on the Beach, informed Resort News: “I found my paradise!”

Less than 12 months ago, she discovered it in the middle of Arlington Esplanade at Clifton Beach, North Queensland: “Perhaps I am a little biased, but I love my new life here.” And, it is no wonder she is so happy because Clifton Beach is indeed a hidden, peaceful, paradise. A perfect place to relax and enjoy a heavenly location within walking distance to Palm Cove, where guests can find a little more hustle and bustle.

Argosy on the Beach resort offers fully furnished, well equipped two bedroom and two-bathroom stylish apartments, all blessed with incredible ocean and rainforest views.

Judith said: “Most days, kangaroos and wallabies hang out on our beautiful lawn area just 75 steps away from the beach. The pristine tropical garden and the swimming pool and spa offer a choice of perfect spaces to relax,

I feel I have experienced and survived most things that could go wrong in the last six months - even a big cyclone!

because they are so wonderful and welcoming.”

Judith with selling agent Geoff Ellis

and a BBQ is also nearby.

“All of the apartments are spacious, special and unique; most have been tastefully renovated and the owners have done a great job of making them modern, clean, crisp and comfortable. I love them all, and I especially enjoy seeing the excitement on guest’s faces when they enter the apartment

Previously retired, Judith had been travelling for nine years - the perfect life! “Everyone wanted my life,” she explained. “I was travelling from place to place and my idea was to live in Mexico and run a little hospitality business, actually I knew nothing about running a hospitality business, but I had a strong desire to go ahead and learn.

“In 2016 I travelled to Port Douglas to visit a friend and learnt about management rights, everything about it appealed to me. I decided to take one last trip before my travel days were over and before I sought a home and

resortnews | may 2018

a challenge. For nine months I went to America, Mexico, and South America but all I thought about was returning to Northern Queensland to buy managing rights.”

In May 2017 Judith headed back to Cairns. “Geoff my sales agent was great, and he knew what I wanted and as soon as I visited Argosy on the Beach I knew it had to be mine. I was so excited to find my paradise.

“The next three months were hard work and I wondered how I was going to get over all the hurdles.

I had to get through so many hoops, it was a testing time but before long I was on my way, in a business I knew nothing about.”

57

profiles | Argosy On The Beach

Nothing is going to stop me enjoying this paradise, I love my life here

The last owners had been the resort managers for 13 years and the changeover went fairly smoothly but Judith admitted: “My poor head almost exploded in the first two weeks, with so much to learn. I did have my doubts if I was up to the job of managing such a big complex with so much to look after and keep beautiful.

In September and October, the apartments were full, and it was full steam ahead, I had no time to doubt myself.”

Fast forward to the present day and Judith continues to surprise herself. “This place is a 10-hour day gym and I love how fit and healthy I now am… I’m lucky to have so much energy and I thrive on achieving and succeeding at the new challenges that are thrown at me every day. I do joke among my friends though that I need a husband! There is a lot of work, for one person but I get help when I need it - tradespeople are my best friends and I have a wonderful cleaner.”

Argosy on the Beach was well-

58

resortnews | may 2018

built 33 years ago, and has been fastidiously maintained by the previous owners, however a building of 33 years does have some problems. Judith describes herself as a ‘firefighter’ because she spends so much time fixing day-to-day issues.

“It’s all part of the fun,” she joked.

“But, seriously, my patience has been tested and my spirit strengthened. I feel I have experienced and survived most things that could go wrong in the last six months - even a big cyclone! The tide came right up to the back step, which was scary as I’d never experienced a flood before. It was quite the time, luckily the two nice men in unit seven came to the rescue and my sister arrived to help clean it up within five hours we have done it.

“On a positive note, everything is now extra clean, even the storage sheds that I had been meaning to spring clean – are now done.”

Being a new manager Judith is very motivated to achieve perfection for her guests.

Argosy On The Beach

She strives to have the resort extra clean and has made some fresh changes to ensure the property is just how she likes it.

Judith’s positive attitude and sense of humour comes across, as does her love of people.

“Meeting characters from all over the world makes my days so special, my guests are all so nice I get emotional when they leave. I have met with most of the owners now and I feel that we are building a good relationship and the new body corporate managers are great - we are all like one big happy family. It’s a big task to fill the last manager’s shoes, but I also think fresh blood is a good thing and I hope that I can satisfy expectations.”

| profiles

Guests certainly agree that Judith meets their host expectations, she has been receiving rave reviews online for her helpful, welcoming attitude and her attention to detail.

Judith concluded: “Some people are dreamers all their lives, my dream was one day, to own a business in tourism and I have made it a reality.

“I actually enjoy all the challenges, then after a busy day I go to the lush tropical garden to relax, or I walk the 75 steps to the beach, wine in hand and listen to the waves. Nothing is going to stop me enjoying this paradise, I love my life here.” ■

By Mandy Clarke, Industry Reporter

northern body corporate management Northern Body Corporate Management (NBCM) provides specialist bodies corporate management across North Queensland from Mackay to Cairns and Magnetic Island to Mt Isa. We continue to ensure that our body corporate managers are responsible for appropriately-sized client portfolios. We see this, along with our industry specialisation, as a major point of difference between us and other strata management companies.

Townsville Office Shop 8/32 Thuringowa Dr, Kirwan

07 4723 8217

nbcm@bigpond.net.au

Cairns Office Shop 8, 92 Pease St, Manunda

07 4032 4031

cairns@nbcmqld.com

119 Arlington Esplanade, Clifton Beach, Cairns

07 4055 3333

Complimentary upgrade for Resort News readers when booked direct*

www.argosycairns.com

* subject to availability

resortnews | may 2018

59

profiles | Coolum Baywatch Apartments

Beachside bliss!

Next to a fun-filled stretch of sunny, patrolled beach sits Coolum Baywatch Apartments.

Coolum is one of the Sunshine Coast’s most popular family holiday haunts, just a 15-minute drive from the Sunshine Coast Airport, where excited visitors arrive and immediately become bewitched by spectacular absolute beachfront scenery and the relaxed seaside vibe.

Coolum Baywatch is a small, friendly resort that offers stylishly appointed, self-catered oneand two-bedroom water-view apartments, ideal for both short and longer-term stays.

The sweeping ocean views are

captivating from the balconies and the rooftop BBQ area, and it’s all a stone’s throw away from the main Coolum Beach shopping precinct of cafes, restaurants and shops and near to the surf club.

Coolum Baywatch also offers a very special on-site restaurant, My Place, with its beachfront seating and the best restaurant views on Coolum Beach.

Monica Kutt is the resort manager: she and her business partner purchased the management rights for this property just over a year ago, impressed with its perfect beachside location.

She said: “Here at Coolum Baywatch, we provide a stress-free and relaxing holiday for families and couples is our specialty, hospitality and exemplary customer service are my personal passions. I was attracted to this resort because of my love for the local area, which is warm, friendly and

offers many options for dining, shopping, relaxation and of course the beautiful beach.

“I live on-site raising my 13-yearold son, Coolum Baywatch is our home and we love the beautiful apartments, views, easy-going beachside lifestyle and we enjoy sharing this little piece of paradise with guests.”

abcm.com.au Trent Pevy and the team at Pevy Lawyers are proud to be the chosen legal advisors for Coolum Baywatch.

We wish Monica and her staff every success.

Proud to be the body corporate managers to Coolum Baywatch Gold Coast 07 5552 0700

60

Body Corporate Management Development Consulting Compliance Services

Industry leaders with an active approach to Body Corporate Management

resortnews | may 2018

Brisbane 07 3220 9400

Sunshine Coast 07 5458 4500

Whitsundays 07 4946 3000

Townsville 07 4722 2782

Cairns 07 4045 7400

CLOUD BASED RESERVATION AND TRUST ACCOUNTING SOFTWARE FOR FORWARD THINKING APARTMENT MANAGERS

RMS Apartment is specifically designed to deal with the complexities of the apartment industry.

Packed full of features you will actually use, RMS will make your life easier and maintain every aspect of your building in perfect harmony.

Mobile Friendly

Trust Accounting

Owner Portal

Channel Management

Book Now Button (IBE)

Learn more at www.rmscloud.com or get in contact with a member of our team 03 8399 9462 or sales@rmscloud.com.au

profiles | Coolum Baywatch Apartments

It’s a far cry from the life I left behind in Melbourne as a secondary school teacher – no less stressful - but this location is good for the soul. Everyone is much more friendly and positive here.”

62

waterfalls, there is so much to explore.

Monica manages the resort with help from a number of support staff.

Coolum Baywatch is also near some of Australia's most famous attractions like Australia Zoo, Noosa National Park and the Aussie World theme park, perfect for young families.

“Life can be very busy and challenging sometimes but it is all worthwhile when guests tell me that they have had a great holiday experience and it is always a pleasure to have such lovely guests stay here.

Coolum is a gem of a holiday destination and not just about the beach; very accessible to all that the region offers, including lush rainforests and beautiful

“My goal of continuous improvement is paying off! I am building a reputation as a small, friendly boutique apartment complex.”

resortnews | may 2018

Coolum Baywatch Apartments

| profiles

Coolum Baywatch chose RMS Why? Because resort manager, Monica Kutt wanted a PMS technology solution that was intuitive, simple and cost effective for her small business.

Monica certainly has an excellent reputation, with guests gushing online about the outstanding resort and the friendly level of service she offers.

One online review from David Australia on Booking.com reads: “Location, Location, Location.

Highlights are the friendly eff icient staff and the outstanding views from apartment six. I would highly recommend the Coolum Baywatch Resort. Well equipped kitchen, welcoming staff and comfortable beds made for a very pleasant stay.”

TripAdvisor user, Deegees said: “Position, Position, Position. Had a lovely five-night stay recently.

The apartment has everything you could need. Two bathrooms, laundry and a large serviceable kitchen. The views from apartment six are magnificent,

and the large outdoor area was perfect for relaxing. Close to the beach, shops and surf club.

The restaurant downstairs was a bonus. The best thing was the wonderful staff, friendly, welcoming and professional.

Thanks for a fantastic experience.”

Monica added: “We work hard to give our guests the best possible experience and I am working closely with our apartment owners to keep the rooms updated. We love our location on the absolute beach front and with the onsite restaurant and bar, My Place as an added bonus, the guests could not ask for more.

I look forward to meeting the guests and seeing them return is such a joy ■

By Mandy Clarke, Industry Reporter

She approached RMS looking for a solution that was easyto-use and fully compliant with trust accounting legislation, as well as seeking a solution with mobile capability. With RMS9+ in the cloud, which in addition to real cost-benefit provides a fully mobile solution for business owners, managers, operators and guest interaction – and the online booking and channel management module, RMS was able to offer the perfect resolution.

Courtney Hall, sales executive at RMS, told us: “My understanding is that the previous PMS Monica used was difficult to use and lacked online booking integration - a priority for our customers because it ensures good occupancy levels and increased average room rates.”

In today’s online digital age, online booking integration is vital: customers must have a distribution solution that is easy-to-use and provides their key channels with live inventory and rates. RMS provides a full, direct and integrated distribution solution without the need of a separate channel manager and, as such, reduces cost and complexity for small businesses like Coolum Baywatch.

“Our stability and longevity:

BUY 2

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Changing business systems can be a challenge but Courtney said: “At RMS we use our vast experience from previous system installations and our technical skills to assist customers with the process from configuration, to training, going live and offer excellent ongoing customer care and customer engagement resources, such as regular webinars, regional training courses, and a comprehensive and growing online catalogue of feature and technical help videos. We are very hands on and allow Monica to get on with the job of looking after her guests.”

Visit our showroom to see our range & meet our friendly, dedicated staff

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RMS has been a leading provider to the hospitality industry for over 35 years. As a company, our experience and our proven innovation also appealed to Monica.

This promotes comfort and confidence when choosing RMS, as we are a constant in the field. Monica was also happy to only deal with one provider to facilitate all the functionality she requires.”

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resortnews | may 2018

63

Directory

AIR CONDITIONING

ACCOUNTANTS & AUDITORS

Specialist Advisers to the Accommodation & Hospitality Industry

McAdam Siemon Pty Ltd Specialist Accountants & Business Advisors to the Accommodation Industry • Verification reports • P&L for Sale • Motel Due Diligence • Motel Business Plans • Trust Account Audits • Training & Setup on Cloud Accounting Software for MR and Motels

| preferred supplier

Audits ~ Taxation Feasibilities ~ Due Diligence Reports

Structuring  Income Verification  Audit Accounting/Taxation  SMSF  Estate Planning Email: jhanaghan@jonathangrant.com.au

Phone 07 5534 4333

When your Business Needs a Tune or a Service

07 5631 6900

• Bookkeeping • Marketing • Business Management

info@hostrata.com.au www.hostrata.com.au

• Human Resources

Where Value & Service are No.1!

www.businessmechanic.com.au (02) 6583 8386

All Engagements Are Fixed Price.

South East Queensland P 07 5607 0695 ron@gibsonandassociates.com.au www.gibsonandassociates.com.au

Brisbane: 07 3421 3421 shodgetts@mcadamsiemon.com.au Noosa Heads: 07 5474 8955 Buderim: 07 5408 4622 porielley@mcadamsiemon.com.au

Gibson & Associates is a CPA practice

pbbconsult - Chartered Accountants Specialist Accommodation Industry Advisers QLD/NSW/VIC Ph: (07) 5449 9992 W: www.pbbconsult.com.au

- GOLD COAST -

MANAGEMENT ACCOUNTANTS management rights income verification management rights trust account auditing preparation of bank review / re-finance figures

www.mcadamsiemon.com.au

phone 07 5575 9649 | mobile 0411 841 868 erikathomas@bigpond.com www.managementrightsauditor.com.au

- SUNSHINE COAST -

 Due diligence reports  Structure and taxation advice

“YOUR GUIDING LIGHT ON MANAGEMENT RIGHTS”

 Trust account auditing  Risk and superannuation

Hi-Rise Air Conditioning New name...

Bigger range... with the same great

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Management Rights Specialists

Telephone 07 55202144 Paul Shannon paul@brownandbenson.com.au www.brownandbenson.com.au

FOR OVER 15 YEARS

Verification Reports - Due Diligences Tax Planning & Structures For Sale Figures - Auditing Tax & Accounting FIRST INTERVIEW FREE! Greg Kamp CPA

07 5443 7789

“Holbrook House” 48-50 Sugar Road Maroochydore

info@kampba.com.au

www.kampba.com.au

Energy Saving Air Conditioning Smart Remotes Simply Clever. Swap & Save Y You set & lock the temp ranges T Tamperp roof, ff, uni versal Tamperproof, universal TM

No complaints - Lower Bills

1300 552 897

Specialist Management Rights Accountants

Contact : PETER MEYERS 155 Varsity Pde, Varsity Lakes, Qld 4227 t : (07) 5630 6559 m : 0402 943 549 e : peter@pmag.com.au

accountants

Experienced Management Rights Accountants • P&L for Sale • Bank Financials • All Tax Compliance • Purchaser Due Diligence

Accounting & Taxation Trust Account Audits P&L for Sale

Call 07 5522 1044 P: 5456 4018 Eagle_Dad_Print.pdf 1 31/03/15 10:47 AM enquiries@climatecontrol.net.au E: renee@rcbaccounting.com.au W: rcbaccounting.com.au www.climatecontrol.net.au

www.pmag.com.au

Due Diligence Auditing Taxation Business Advice

- NORTH QUEENSLAND -

C

ASBESTOS REMOVAL ALL ASBESTOS REMOVED - QUEENSLAND WIDE

M

Y

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Fixed Price Available

07 5557 8700

(07) 5343 1000

mail@mbapartnership.com.au mail@mbapartn

Paul Gaffney

MY

CY

Ask for David at the Mooloolaba Office or Ask for Angela at the Noosa Office

CMY

managementrights@ascendia.com.au

K

www.ascendia.com.au

Supplying the Gold Coast, Southern Brisbane and Northern New South Wales regions with quality air conditioning services since 1977.

www.mbapartnership.com.au www.mbapartn www.managementrightsaustralia.net

resortnews | may 2018

The sign of an Industry Specialist.

65

preferred supplier | Directory BATHROOM RENOVATIONS

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CARPET & CARPET TILES

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The sign of an Industry Specialist.

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Across the Sunshine Coast Call 0438 302 591 www.firstresort.com.au CLEANING CONTRACTORS

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BUILDING MAINTENANCE SERVICES

manufacturers of quality bedding QUALITY WITHOUT COMPROMISE

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LIFESTYLE BODY CORPORATE MANAGERS

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Industry leaders with an active approach to body corporate management

jporter01@bigpond.com

HIRISE MAINTENANCE PTY LTD

PAINTING, ABSEIL ANCHOR INSTALL & CERTIFICATION, BUILDING WASHDOWNS, SIGN INSTALLATION, CONCRETE CANCER REPAIRS, SEALING REPAIRS/WATERPROOFING, WINDOW CLEANING & GENERAL MAINTENANCE

0435 818 380

Reward your best suppliers by nominating them for the Preferred Supplier Programme.

66

FROM NOOSA TO KAWANA

resortnews | may 2018

www.hirisemaintenance.com hirisemaintenance@gmail.com

A professional service for resort cleaning

✆5474 3299 FAX 6474 3099

Simply send their details with a short testimonial to: psp@resortpublishing.com.au or Call (07) 5440 5322

They’ll thank you for it!

Directory

CLEANING CONTRACTORS - REFUSE CHUTES

The sign of an Industry Specialist.

Shute Cleaning Services Pty Ltd

a w tri do a vi

EEnd d FdRemolaperionload

Refuse Chute Cleaning / Upgrading and All Repairs and Associated Work TWEED HEADS / GOLD COAST TO SUNSHINE COAST / NOOSA Mb:0437 542 968 E: shuteman@ymail.com

COMPUTER SOFTWARE

Reservations and Trust Accounting Daily Reconciliation – Systematic Distribution Holiday Resident Puma Light No trust accounting

Year 2+ $599 Year 2+ $440

Year 1 $1,100 Year 1 $990

ACL (364 314)

Whatever, Wherever, Whenever! www.accomnews.com.au/ business-directory

The sign of an Industry Specialist FINANCE

Motels, caravan parks etc. from $220 to $330 p.a.

Phone (07) 5446 2135

www.pumasoftware.com.au  Trust Accounting Module  Built-in CRM  Channel Manager  Automatic Communications  Cloud & Desktop Solutions  99% of our support requests

Quality Electrical Appliances

Mention this ad to receive 3 months FREE subscription

with the same great

are attended to within 20 mins

ELECTRICAL APPLIANCES

New name...

Bigger range...

1800 671 179

Management Rights Specialists Gold Coast Paul Geary

0401 992 632

Brisbane Lina Jin Blake McLucas

0422 646 388 0434 367 812

Personal Service. Trusted Advice.

www.reimaster.com.au

Gold Coast: (07) 5592 0266 w w w. L M g o l d s t a r. c o m . a u

* Contact us for the T&C’s

ELECTRICAL CONTRACTORS

0411 023 531

Sunshine Coast / Lake Kawana Bruce Baird 0411 772 182 Suzanne Copelin 0428 385 923 Townsville Brett Sievers

0422 009 731

Cairns / Northern Beaches Patrick Brown 0401 141 276 Port Douglas Patrick Brown

fresh finance...

Mike Phipps

0448 813 090

mike@mikephippsfinance.com.au

Sunshine Coast / Noosa Mark Hancock

service

| preferred supplier

0401 141 276

Paul Grant 0448 417 754 paul@mikephippsfinance.com.au Cameron Wicking

0477 776 859

cameron@mikephippsfinance.com.au 4/31 Mary Street, Noosaville, Qld - 07 5470 2194

www.mikephippsfinance.com.au

Red

F I N A N C E

Professional & friendly service Over 30 years finance experience Accommodation funding specialists

Nick Smith - 0450 179 677 www.redtenfinance.com.au

SEE THE SPECIALISTS IN L.E.D. REPLACEMENT LIGHTING

nick@redtenfinance.com.au Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Australian Credit Licence Number 234527. ANZ’s colour blue is a trade mark of ANZ. Item No. 75143 06.2013 W349544

Repairs - Maintenance - Installations Testing & Repairs of Emergency Lighting Appliance Repairs

(07) 5591 9191 QLD LIC. 9107 NSW LIC. EC29426

office@emerlite.com.au www.emerlite.com.au

ENERGY MANAGEMENT CONSULTANTS & SERVICES

• • • •

Bill Presentment Payments & Receipting Debt Collection Energy Tendering

• • • •

Tariff Review Meter Reading Meter Provider Bulk Conversion

Ph: 07 3256 7366 enquiries@m2cs.com.au www.meter2cashsolutions.com.au

FIND A SUPPLIER ONLINE TODAY! www.accomnews.com.au/business-directory

www.pcsfinance.com.au

# &, ! , & , "%& $,

QUALITY, COST EFFECTIVE UTILITY INFRASTRUCTURE & BILLING ADMINISTRATION

Management Rights Finance Specialists

Brisbane: 07 3252 2219 • Gold Coast: 07 5576 7059 enquiries@pcsfinance.com.au

- NORTH QUEENSLAND -

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resortnews | may 2018

The sign of an Industry Specialist 67

preferred supplier | Directory FLOOR COVERINGS

LINEN &/OR LINEN GOODS

GLASS INSTALLATION/REPAIRS

The sign of an Industry Specialist

Buy direct from our friendly family business and save...

Est. 1987

Residential & Commercial Floor Coverings

Australia’s Leading Hotel Bedding Suppliers

* Carpets, Carpet Tiles and Vinyl ecialists 7 * In stock lines, short ends, room sizes Sp since 198 * Rental Properties (Budget Lines) * Engineered Timber, Bamboo and Laminate

07 5437 8544

Unit 1/41 Olympic Circuit, Southport, QLD, 4215 P: 07 5571 1177 F: 07 5503 0057 Leon Bell: 0466 912 786

info@mainlinen.com

www.southportcarpetsqld.com

FURNITURE

MAIL BOXES

GYMNASIUM EQUIPMENT

Quality Aust Products to meet All Building & Government Standards

DELIVERIES QLD WIDE – INSTALLATION & SERVICE IN SE QLD

P: (07) 5596 1440 E: info@sunni.com.au

MANAGEMENT RIGHTS AGENTS “QUEEN OF MANAGEMENT RIGHTS”

Liz Lavender

MANAGEMENT RIGHTS

…When you need us most!

FURNITURE - OUTDOOR

THE $650M

MGA was founded in 1975 and has since opened up 38 offices around Australia, offering Insurance products for:

SALES LADY

 Business  Strata  Landlord Protection With quick quote turnaround and hassle-free claims service

Suppliers of Quality Commercial Outdoor Furniture & Accessories • New Chairs • Tables • Sun Lounges • Umbrellas • Cushions & Accessories • Prompt Service Guaranteed REPAIRS - RESLINGS AND SUPPLY OF REPLACEMENT SLINGS TO P.V.C AND ALUMINIUM OUTDOOR FURNITURE

0418 765 257

www.casualfurniture.com.au

coastalcasualoutdoors@gmail.com VISIT OUR SHOWROOM AT: Unit 4, No. 2 Cnr Captain Cook Drive and Kendor St, Arundel, QLD

LOW COMMISSION 24 YEARS PROFESSIONAL SERVICE

Call us today on (07) 3720 6000 or email: quotes.brisbane@mga.com

Management Rights Insurance Specialists

INSURANCE

stry e indu Leading insurance broker to th Professional Indemnity Public Liability Loss of fee income Home & Office contents Landlords ...and more

www.managementrightscover.com.au

0418 759 939

E l i z @ l i z l a v e n d e r. c o m w w w w. l i z l a v e n d e r m r. c o m . a u

In All Areas . . .

Whether buying or selling we have you covered U Gold Coast U Brisbane U Sunshine Coast U Townsville U Cairns . . . & Beyond

A U S T R A L I A

Commercial Specialist Direct Importers

Your local insurance specialists

Sales, Service & Repairs ¾LARGEST RANGE¾FURNITURE ¾UMBRELLAS¾SUN LOUNGES Cnr Main Drive & Nicklin Way, Warana, Qld 4575 | Ph 07 5493 4277 Acres Centre, 1/37 Gibson Rd Noosaville 4566 | Ph 07 5449 9336

www.daydreamleisure.com.au

t: 07 5345 5414 | e:insure@iO2.com.au www.iO2.com.au

LIFTS - MAINTENANCE & REPAIRS

accomnews.com.au/ business-directory

68

Phone 07 55 930 007 www.raas.com.au

AUSTRALIA’S LEADING MANAGEMENT RIGHTS BROKER Specialising in management rights sales Australia wide

Thinking of Buying or Selling?

For the right advice contact the experienced management rights brokers today

sales@daydreamleisure.com.au

A click away!

MANAGEMENT RIGHTS RN006

Call 1800 688 820

AFSLN 246986 ABN 31 009 179 640

RUGECU009-170704

W I D E

Discount for ARAMA members

2017 Winner of the Gold Coast’s Best Emerging Business

Servicing: Australia Wide & Offshore

1300 851 554 info@orbitzelevators.com.au www.orbitzelevators.com.au

resortnews | may 2018

Phone: 1300 928 556 Email: sales@mrsales.com.au Head Office: Suite 1 Ground Floor Equinox Sun Resort, 3458 Main Beach Parade, Surfers Paradise Qld 4217

www.mrsales.com.au

Directory

Nationwide

Whatever, Wherever, Whenever!

Working Predominantly for Body Corporates

accomnews.com.au/business-directory

1300 665 966

Andrew Morgan m 0417 608 041 p 07 4953 1611 | w qthb.com.au Calvin Bailey LREA Management nt Rig Rights Consultan t t tan 0414 889 593 07 4059 1254 07 4055 3898 calvin@cbmr.com.au info@cairnsbeaches.com

Post:

PO Box 266, Palm Cove, Qld, 4879

▪ MANAGEMENT RIGHTS ▪ RESORTS  Discreet Silent Listings  Free Market Appraisals

Painting Waterproofing Concrete Rectification Rendering www.opat.com.au

www.accomnews.com.au/ business-directory

The sign of an Industry Specialist

Sunshine Coast Brisbane Gold Coast

Think – Buying or Selling Management Rights Narelle Filmer 0459 229 744

Wayne & Linda Stoll 0452 181 505

www.thinkmanagementrights.com.au

• Painting • Grounds Maintenance

calvinbaileymanagementrights.com.au

Property Bridge

Established 1949

Specialising in Motel & Resort Sales Qld wide

resortbrokers.com.au

Mobile: Phone: Fax: Email:

Leaders in Painting & Building Maintenance

A click away!

QBCC No: 1031545

AUSTRALIA’S LEADER IN MANAGEMENT RIGHTS, MOTEL, HOTEL & CARAVAN PARK SALES

| preferred supplier

& Landscaping Supporting and servicing the needs of both buyers and sellers of management rights throughout Tropical North Queensland PO Box 1037 Gordonvale 4865 • P 07 4056 6366

info@resortsales.com • www.resortsales.com

• Signage & Branding • Electrical Services • Audio Visual • Data Communications • Sustainability

Your Joy in Real Estate

Bobo Qi 0438 027 771

Rhonda Perkins 0418 767 115

info@propertybridge.com.au www.propertybridge.com.au

Specialists in management rights Off the plan sales qld & victoria Buying or selling best advice Rod Askew 0411 758 236 (QLD & VIC) Eric Brizuela 0413 060 683 (QLD) Philip Robison 0410 663 111 (VIC) Nationwide: 07 3554 0040 Email: sales@rcabb.com.au

www.rcabusinessbrokers.com.au

Robert Lin (Principal, MREIQ) P | (07) 3344 5858 M | 0433 000 888 robert@joyrealty.com.au | www.joyrealty.com.au

MATTRESS CLEANING

Call 1800 620 911 or 07 3718 1600

www.amalgamatedgroup.com.au info@amalgamatedgroup.com.au

programmed.com.au

Pure Hygiene Cleaning Mattress Sanitising professionals on the Sunshine Coast.

Hygienically clean mattress with superior stain removal.

Upholstery & Leather Lounge Cleaning Phone: 0448 500 488

PAINTERS & DECORATORS

ASBESTOS REMOVAL QUEENSLAND WIDE

FREE CALL

Specialising in:  Hi-Rise Repaints  Large Complexes  Interior and Exterior  Hi-Pressure Cleaning  Concrete Spalling Repair (Concrete Cancer)  Waterproofing & Roof Membranes

1800 766 366

FREE QUOTES &ADVICE

PEST CONTROL Servicing Brisbane & Gold Coast

PEST

PEST-NETT SERVICES

CALL TODAY TO GET YOUR PEST PROBLEMS SOLVED

Residential &Commercial

Call Now 07 3206 6721 www.terminett.com

LOCALLY-OWNED FOR OVER 25 YEARS

Ph 5520 1256

MOTELS, CARAVAN PARKS, HOTELS & MHE’S NATIONAL COVERAGE

www.anppainting.com.au QBCC Lic No 1050861 NSW Lic No 179886C

sales@tourismbrokers.com.au 1300 512 566 www.tourismbrokers.com.au

RELIEF MANAGEMENT

The M anagem ent Right s S pecialist s SUNSHINE COAST Matt Campbell 0410 343 219 Barry Davies 0438 554 995 contact@managementrights.com

Aust ralian Resort M anagem ent S ales

www.managementrights.com

The sign of an Industry Specialist resortnews | may 2018

SPECIALISING IN RELIEF MANAGEMENT AND TRAINING FOR RESIDENT & MOTEL MANAGERS With over 30 relief managers servicing all areas of Australia.

Real Strategix can give you that hard earned break that you deserve.

Contact us for a quote on 0755 783 306 info@realstrategix.com.au www.realstrategix.com.au

69

preferred supplier | Directory SECURITY SYSTEMS &/OR CONSULTANTS

The Management Rights Lawyers

SOLICITORS

Servicing Resident Managers throughout Australia BRISBANE: 07 3007 3777 GOLD COAST: 07 5562 2959 info@mahoneys.com.au

www.mahoneys.com.au

SPECIALIST EXPERIENCE IN MANAGEMENT RIGHTS Short Punch & Greatorix Cnr Bundall Rd & Crombie Ave Surfers Paradise PO Box 5164, GCMC, Bundall QLD 9726 Fax: 5570 9324 Email: mnp@spglawers.com.au

Call Martin Punch on 5570 9304

CERVETTO COURTICE L AW Y E R S

SHEET METAL

Q U E E N S L A N D

We deliver

strategic solutions in management rights

Management Rights Sales & Purchases Phone: (07) 3202 2266 Fax: (07) 3812 1128 Email: cervetto@gil.com.au

Buying or selling Renewing or reviewing

Stainless Steel Handrails Restaurant Fit-Outs Exhaust Duct Work Ph 07 5593 4183 Fx 07 5593 4194 | M 0413 432 294 adrian@sheetmetalimprovements.com.au

COOLANGATTA TO BEENLEIGH

Negotiation and dispute resolution

Michael Kleinschmidt Legal Practitioner Director

Experienced Management Rights Lawyers

www.stratumlegal.com.au info@stratumlegal.com.au

PH: 07 5406 1280

Flood Legal offers all the experience & expertise of a big firm while delivering accessible, personal & affordable service that comes with dealing with a small firm

• Purchase or Sale

SIGNS # $ # $ % % # &

# &

Call Sharon Flood, Director - 0459 070 871 or 02 6674 5118 sharon.flood@floodlegal.com.au - www.floodlegal.com.au

Fixed Price Available

SWIMMING POOL SUPPLIES/REPAIRS

(07) 5343 1000 Ask for Natalie

managementrights@ascendia.com.au

www.ascendialawyers.com.au

Level 2, 12 Innovation Parkway, Birtinya, QLD E | info@gplaw.com.au P | 07 5390 1400

www.gplaw.com.au

RELAX… AND LET US TAKE CARE OF ALL YOUR POOL NEEDS.

◆ DEDICATED ACCOUNT MANAGER for Orders, Installs, Service and Sales ◆ COMPLIMENTARY equipment assessment – why not get a 2nd opinion ◆ YOU WON’T BE DISAPPOINTED ◆ PRICE IS IMPORTANT, but so is SERVICE AND SUPPORT 9/99 LOWER WEST BURLEIGH ROAD, BURLEIGH HEADS, QUEENSLAND 4220

PHONE: 07 5535 6161

EMAIL: POOLGEAR@BIGPOND.COM

WWW.POOLGEARAUSTRALIA.COM.AU

Whatever, Wherever, Whenever! accomnews.com.au/business-directory

Whatever, Wherever, Whenever!

70

The sign of an Industry Specialist. resortnews | may 2018

Directory

TELEPHONE EQUIPMENT

POOL IS OUR MIDDLE NAME Resort and strata specialists.

Huge range of the biggest brands.

Best price guarantee.

Free shipping on orders over $200.

Accept repairs from all over QLD. Commercial and strata servicing.

Bulk/specialty pool & spa chemicals.

Chemical/product delivery available.

Cloud Services IT & Mobiles WiFi Experts Security Systems Repairs & Maintenance

Telephone 07 5451 8888 Toll Free 1300 884 001 www.icsolutions.com.au

! "

Gold Coast: (07) 5592 0266 w w w. L M g o l d s t a r. c o m . a u

VALUERS - REAL ESTATE MANAGEMENT RIGHTS VALUATION SPECIALISTS

TRAINING & DEVELOPMENT

Classes from Coolangatta to Cairns Noosa 5449 7855 | Maroochydore 5443 2111 Caloundra 5438 1588

service

NOMINATIONS ARE NOW

Personal Service. Trusted Advice.

Heat Pumps

with the same great

2018

Proudly installed and serviced

New name...

Bigger range...

TRAFFIC CONTROL EQUIPMENT

07 55 591180 www.pool-spa.com.au

TV & VIDEO HIRE/REPAIRS

Appliance Rentals

Resort Specialists Phone Systems

| preferred supplier

Australian Valuers have proven to be the No.1 choice for this highly specialised work. Our valuation team operate on a national level providing advice to the majority of Australia’s Banks

australianvaluers.com.au mlr@australianvaluers.com.au 1800 664 094

TRAINED BY THE EXPERTS

A Preferred Supplier is the sign of an Industry specialist.

20 • equipment • repairs • regular servicing • maintenance • chemical supplies • swimming aids & toys

153 Cooyar Street, Noosa Junction (07) 5447 3896 shop@noosapoolandspa.com

1800 080 349 www.propertytraining.edu.au

Whatever, Wherever, Whenever! accomnews.com.au/business-directory

Reward your best suppliers by nominating them for the Preferred Supplier Programme.

Simply send their details with a short testimonial to: psp@ resortpublishing.com.au

They’ll thank you for it!

CALL US TODAY (07) 5440 5322

PREFERRED SUPPLIER SHOWCASE

resortnews | may 2018

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