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Issue 269 | January 2019 | $13.75 inc. GST
The Monthly Magazine for Accommodation Industry Professionals
www.accomnews.com.au
Profiles Belise Apartments Ruby Apartments management rights • hotels • motels • resorts • holiday parks • time share • hosted We specialise in furniture for hotels, motels, serviced apartments, resorts and refurbishments.
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MANAGEMENT RIGHTS MOTELS REAL ESTATE SPECIAL PROJECTS PROJECT MARKETING
SUNSHINE COAST
AMAZING MR – NOOSA HEADS! SET YOUR PRICE Expression of Interest Close 31 January 2019. Inspection by private appointment encouraged. Solid income and well maintained complex. Spacious Managers apartment offering hinterland views from the living areas makes for perfect R&R. Walk to world class restaurants and beaches. Income has been steadily increasing over the last 12 months. Clean neat and tidy presentation. Great start up management complex that is easy to run and provides a relaxed casual atmosphere year round!
Sasha Jancevski 0406 075 270 – sashaj@raas.com.au
Nett: $136,000
Expressions of Interest
GOLD COAST
ONLY 4.5 MULTIPLIER – OCEAN VIEWS TO SURFERS PARADISE Fantastic Location, great views of the water, make a good income $226,000 Including BC Salary. This resort has it all with a 3 bedroom air-conditioned managers unit surrounded by a balcony which allows you to enjoy an uninterrupted view of the beach and water. Only a short walk to schools & public transport routes. Pets allowed subject to Body corporate approval.
Kerrie Lush 0416 084 693 – kerrie@raas.com.au
Nett: $226,000
Total Price: $1,716,000 BRISBANE
CBD MANAGEMENT RIGHTS FOR SALE High demand Permanent/Corporate rental building very close to large tenant catchment locality, hospital, Govt & private commercial enterprises. Occupancy remained strong Net income verified by Industry Accountant. A hard to find Managers 3 b/room Apartment with 4 car parks, that includes one on title and three exclusive use. Very low caretaking, popular complex. This is a wonderful business opportunity. Many other extras and income.
Robert Collins 0404 678 792 – robertc@raas.com.au
Nett: $216,520
Total Price: $1,671,000
NORTH QUEENSLAND
LOCATION, ELEGANCE AND QUALITY Magnificent building in the heart of the entertainment and restaurant hub of downtown South Townsville. Only 8 years old and every apartment has views of the marina and the ocean. Secure access to both the building and the car parking. The manager’s apartment is completely separate from the office. Building is not difficult to maintain with all equipment supplied by the body corporate.
Wayne Holmes 0417 074 989 – wayneh@raas.com.au
Nett: $225,863
GROW YOUR BUSINESS
INCREASE YOUR INCOME
Total Price: $1,565,000
PROTECT YOUR INVESTMENT
Phone 07 5593 0007 www.raasrights.com.au
The legal stuff...
The views and images expressed in Resort News do not necessarily reflect the views of the publisher. The information contained in Resort News is intended to act as a guide only, the publisher, authors and editors expressly disclaim all liability for the results of action taken or not taken on the basis of information contained herein. We recommend professional advice is sought before making important business decisions.
Inside the January issue Front Desk The measure of success....................................................... 05
Advertising Conditions
Industry
The publisher reserves the right to refuse to publish or to republish without any explanation for such action. The publisher, it’s employees and agents will endeavour to place and reproduce advertisements as requested but takes no responsibility for omission, delay, error in transmission, production deficiency, alteration of misplacement. The advertiser must notify the publisher of any errors as soon as they appear, otherwise the publisher accepts no responsibility for republishing such advertisements. If advertising copy does not arrive by the copy deadline the publisher reserves the right to repeat existing material.
News In Brief............................................................................. 06 The balance of power is the scale of peace................. 09 A win for the strata profession............................................10 It's a two-way street..................................................................11
Disclaimer Any mention of a product, service or supplier in editorial is not indicative of any endorsement by the author, editor or publisher. Although the publisher, editor and authors do all they can to ensure accuracy in all editorial content, readers are advised to fact check for themselves, any opinion or statement made by a reporter, editor, columnist, contributor, interviewee, supplier or any other entity involved before making judgements or decisions based on the materials contained herein. Resort News, its publisher, editor and staff, is not responsible for and does not accept liability for any damages, defamation or other consequences (including but not limited to revenue and/or profit loss) claimed to have occurred as the result of anything contained within this publication, to the extent permitted by law. Advertisers and Advertising Agents warrant to the publisher that any advertising material placed is in no way an infringement of any copyright or other right and does not breach confidence, is not defamatory, libellous or unlawful, does not slander title, does not contain anything obscene or indecent and does not infringe the Consumer Guarantees Act or other laws, regulations or statutes. Moreover, advertisers or advertising agents agree to indemnify the publisher and its’ agents against any claims, demands, proceedings, damages, costs including legal costs or other costs or expenses properly incurred, penalties, judgements, occasioned to the publisher in consequence of any breach of the above warranties. © 2019 Multimedia Pty Ltd. It is an infringement of copyright to reproduce in any way all or part of this publication without the written consent of the publisher.
PO Box 1080, Noosaville BC, Queensland, Australia 4566 Phone: (07) 5440 5322 Fax: (07) 5604 1680 mail@accomnews.com.au www.accomnews.com.au
EDITOR Trish Riley, editor@accomnews.com.au
John Mahoney
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ADVERTISING Stewart Shimmin, advertising@accomnews.com.au SUBSCRIPTIONS Gavin Bill, subscriptions@accomnews.com.au CONTRIBUTORS Simon Barnard, Arvo Elias, Chris Irons, John Mahoney, Andrew Morgan, Col Myers, Anne-Maree Paull, Mike Phipps, Trevor Rawnsley and Tony Rossiter.
David Ruxton: pioneer and provocateur – The history of management rights (Part 2).................14 Management Making management rights great.....................................18 Tax office targets rogue accommodation operators...................................................19 But I didn’t know….................................................................... 20 Joy to the world........................................................................ 22 Enjoy the view............................................................................24 The future is here..................................................................... 26 Six steps in cracking the Chinese market ................... 28 Are you adequately insured?.............................................. 28
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Tourism Over-tourism puts ecotourism on the map.................. 30 The new travel boom: why your next holiday won’t be where you expect.................................................. 32 Events & Appointments Accommodation Industry Golf Series plays on…........ 36
STAFF WRITERS Kate Jackson DESIGN & PRODUCTION Richard McGill, production@accomnews.com.au
– Trusted advisor and industry influencer......................12
ARAMA Awards program is gaining momentum!.......37
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Developments Development News................................................................ 38 The Manta Resort, Pemba Island, Zanzibar...................41 Property New Manager Profiles........................................................... 44 Resort News Sales Report................................................... 44 Profiles
KEY Commercially funded supplier profile or supplier case study Supplier information or content Suppliers share their views in one-off, topical pieces General editorial. Case studies and features may cite or quote suppliers, please be aware that we have a strict ‘no commercial content’ guideline for all magazine editorial, so this is not part of any commercially funded advertorial but may be included as relevant opinion. Happy reading!
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50 FRONT DESK
The Ruby Collection: A billion dollar game changer............................................. 50 Belise Apartments: Making a name for herself................................................... 56 The Preferred Supplier Directory................................61 ResortNews | January, 2019
The measure of success The interesting thing about successful people is that they never stop learning. Over the Christmas break – a time reserved for devouring that pile of books that I really, really want to get to but don’t, I finally got around to reading Tom Corley and Michael Yardney’s Rich Habits, Poor Habits and learnt that millionaires have certain ritual behaviours that put them on the path towards success.
What are some of those behaviours? Millionaires take care of their bodies: 76 percent engaged in 20 – 30 minutes of cardio, four or more days a week. That’s running, jogging, brisk walking, biking, swimming, etc. It doesn’t cost any money to run, jog or walk, so this is a habit anyone can mimic. 75 percent of millionaires avoid fast food restaurants. Fast food is unhealthy food. Too much can lead to obesity and other health problems. Millionaires are readers: 85 percent of millionaires read two or more books every month and
January, 2019 | ResortNews
Millionaires have good etiquette: 75 percent send thank you cards, holiday cards, and other cards for special occasions. They say please, thank you and may I. They look at others in the eyes while listening. They acknowledge birthdays, anniversaries and important events in the lives of those they care about. They do not criticise, condemn or complain to or about others. Trish Riley, Editor editor@accomnews.com.au 88 percent read 30 minutes or more each day. What do they read? 51 percent read about history, 55 percent read self-help, 58 percent read biographies of successful people and 79 percent read educational material. Millionaires build rich relationships: 86 percent network with people who can help them realise their dreams and their goals. These are individuals who are like-minded in their pursuit of success. Millionaires are decision makers: 91 percent are decision makers at their place of business. They make quick decisions and live with the consequences of those decisions. They take action and do not overthink things.
Millionaires are passionate: 82 percent pursue something they are passionate about. Passion is like a light switch. When it is turned on it endows you with an unlimited supply of persistence, and persistence is the #1 trait of all successful people. Millionaires set and pursue big goals: 55 percent have pursued one singular goal for more than one year. Millionaires say no: They make a habit out of saying no to people and things that interfere with the important things they want to accomplish in life. It’s hard to say no, but learning to say no is an important time management tool that millionaires rely on heavily. When I first looked at the book, I was intrigued – who doesn’t want to be more successful?
FRONT DESK
After many years however, I have learned to be wary of books that carry messages such as “believe and you can achieve.” I want proven methods and materials, not feel-good promises. The tactics covered by Messrs Corley and Yardney are logical, and based on the premise of having a plan, working harder (and smarter) and being a nice person. Logical, and very achievable, right? The interesting thing about these tactics however, is that their effectiveness varies from person to person, business to business and year to year. Fundamentally, we all know what we have to personally invest in order to succeed, it’s simply a matter of reminding ourselves… and then staying the course. Whether we reach that millionaire standing or not, success is not a destination; it is a never- ending, wonderful journey that is different for each and every one of us. No matter where you are on your ‘success’ journey, we trust Resort News will continue to be of interest and value. We hope you will enjoy reading this issue.
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Jewel: Beleaguered monolith loses more sparkle
Following walk-offs, protest marches, work stoppages and safety concerns following two serious incidents at the beachfront work site, the troubled $1.4 billion Jewel project now faces uncertainty about whether it will be completed by mid2019 as scheduled. Resort News reported in November that developer Multiplex drastically reduced the work of some contractors following a series of disputes between workers and Jewel’s developer Yuhu group.
Hospitality industry confidence up: Sensis Business Index survey According to the latest Sensis Business Index (SBI) survey, 87 percent of Australia’s small and medium businesses think the economy is either slowing (35 percent) or standing still (21 percent), and although perceptions of the economy have worsened, confidence continues to remain relatively strong.
More than 100 workers lost their jobs heading into Christmas after the developer changed the plans for the design and build of the building, and the CFMEU is again concerned about the uncertainty for workers on the site stating that hundreds of other jobs are still at risk.
In line with this pattern, overall confidence in the hospitality industry is up, despite a small growth lag, reported by the Australian Bureau of Statistics (ABS). The SBI survey reported that confidence in the sector continued on an upward path, rising by three points to +41,
A subcontractor on the shimmering triple high-rises at Surfers Paradise beach claimed he was $3 million out of pocket for materials ordered during the retender confusion.
which places it above the national average. While sales for last quarter were better than all other sectors, profitability in hospitality remains negative. Sales for the last quarter look promising and profitability is expected to improve along with rising prices. Other confidence indicators, like employment, wages and prices, all recorded positive net balances. In line with the ABS report, the SBI survey highlighted mixed results at the state level, with non-mining states and territories NSW, the ACT, Victoria and the Northern Territory all showing slight improvements, while Western Australia suffered the biggest decline with a 20-point fall in confidence.
The developer of the embattled towers remains resolute, telling critics to "get real" as fears linger about unpaid subcontractors and a potential completion date blowout.
Trivago admission paves way for multi-million-dollar fine Hotel comparison site Trivago is facing a multimillion-dollar penalty after reportedly admitting misleading conduct in its prosecution by the Australian Competition and Consumer Commission. The case was launched by the consumer watchdog in August, when it alleged the comparison site made misleading representations of hotel prices in TV and online advertisements. At the time, ACCC chair Rod Sims said: “We are very concerned that such platforms
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convey an impression that their services are designed to benefit consumers, when in fact listings are based on which supplier pays the most to the platform.” The ACCC alleges that from December 2013, TV adverts positioned Trivago as an impartial and objective price comparison service which helped consumers identify the best deals on hotel room bookings from a range of online sites, such as Expedia and Hotels.com. However, the highlighted price was often not the cheapest available at that hotel. Instead, the watchdog says, Trivago prioritised advertisers
willing to pay the highest costper-click fees for a position on its platform. “It’s been comparing apples with oranges – so it might take a junior suite and compare that with a standard room – and give you a discount when it’s not really comparing two rooms that are the same,” the Sunday Telegraph’s John Rolfe said. “The ads are wonderful – we all love Trivago girl – and she tells us it’s the best price – only problem is, it’s not. It’s one big lie and they deserve to be punished.” When the investigation was announced, Trivago released a statement saying it was disappointed by the action and would “vigorously defend” its
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interests. However, The Daily Telegraph reports Trivago last week admitted in court documents that the site led consumers to ‘form an erroneous belief’ the results page contained the lowest prices. With the admission, Trivago could be liable for up to $10 million in fines for each offence under Australian Consumer Law. The German-based subsidiary of US bookings giant Expedia boasted a global revenue of $1.15 billion from 560 million clicks in the first months of 2018, with Australia its biggest market outside Europe and the US. ResortNews | January, 2019
$120bn of Interest-Only mortgages to go P&I
Airlines unite to manage oversized carry-on
The Reserve Bank of Australia has disclosed that $120bn of interestonly (IO) mortgages will be transferred to principaland-interest (P&I) loans over the next three years.
Virgin Australia moved into line with Qantas, when it announced recently that it would start weighing all carryon bags to enforce its 7kg limit rules.
Given that many borrowers would not qualify to refinance under the stricter lending criteria, many could be forced to pay up to 40 percent more for their loans. Regardless of the potential consequences this directive might bring, Australians are not entirely losing their grip on IO mortgages. In fact, a new study from customer-owned Gateway Bank showed a splitting sentiment on the loan type, with 50 percent of Australians believing that IO home loans are bad, while the other half perceiving them to be good. The study found that the negative view towards
interest-only home loans has increased by two percent year-on-year, echoing recent market movements that imply mortgage holders’ decision to slowly switch from IO to P&I arrangements early. From January 1, APRA removed its 30 percent limit on interest only residential mortgage lending for banks and other lenders. In short, this move opens up opportunity and competition in the lending market for investors. Paul Thomas, CEO of Gateway Bank has emphasised the need for those on interest-only repayment plans to finalise their financial strategies as soon as possible to minimise shortfalls in their budget. Thomas welcomes the repayment increase, in as much as it also represents an opportunity for homeowners to begin building equity in their properties.
The move comes in response to flight delays and injuries caused by crew struggling to manage oversized cabin baggage. Lowcost carriers Tigerair Australia and Jetstar already use scales. Virgin Australia says passengers should expect to have their cabin bags weighed at various points in their journey, including at the check-in desk and the boarding gate, to ensure they comply with the 7kg limit. Passengers with bags weighing more than 7kg will now have to stow them in the cargo hold with other checked luggage. “We’re seeing injuries to our cabin crew caused by closing overhead lockers full of heavy
baggage, shifting bags in overhead lockers to assist guests finding space and assisting passengers with lifting their bags into the overhead compartments. “Some of these injuries can be quite significant and may result in the crew member being unable to work for a period of time.” The industry-wide approach is being supported by the Civil Aviation Safety Authority and applies to domestic passengers.
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January, 2019 | ResortNews
hotelinteriors.com.au • 1300 876 055 INDUSTRY
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AccorHotels seal the AFL deal as Official Hotel Partner until 2022 AccorHotels and the Australian Football League (AFL) announced recently that they have extended the ‘Official Hotel Partner’ agreement for an additional four years from 2019. In an exciting new addition to the current partnership, the innovative group will also provide career opportunities in hospitality to women in the AFLW allowing them the flexibility to compete at an elite level, and a shared commitment to increasing employment and development opportunities to Aboriginal and Torres Strait Islander peoples through their Indigenous Employment Program. With a network of over 380 hotels across Australia and the Pacific region, for the last five years AccorHotels has delivered
a first-class off-field experience to the AFL to enable teams to perform at their best, and for optimum performance recovery. The partnership extension goes beyond providing accommodation and will enable both organisations to focus on their shared vision and objectives which include; ambitious youth employment and leadership goals, the development of a dedicated AFL Indigenous youth traineeship program, support for young women athletes and their families through education and employment scholarships, and share Aboriginal and Torres Strait Islander culture with the broader community. AccorHotels chief operating officer Pacific, Simon McGrath, said “The relationships and trust that has been established with the AFL and individual clubs across our hotel network remain
vital to our ability to deliver the optimal level of support to the players and the clubs.
this, providing opportunities to women, Indigenous and youth development.”
“Working together, our combined vision is to elevate our strong partnership to increase the representation and leadership of women, Aboriginal and Torres Strait Islander Peoples in our respective industries.
AFL general manager of Commercial, Kylie Rogers, welcomed the partnership extension. “We are proud to be continuing our partnership with an organisation that obviously shares the same values as the AFL” she said.
“We do this through our expertise, vast networks and our brand reach to create meaningful career opportunities, leadership development and cultural engagement in our collective communities. “We are thrilled that the AFL has selected to stay with the group for a further four years and we look forward to working with the AFL, its clubs, stakeholders, communities and fans to further play an active role in the evolution of the game and through
AccorHotels has the broad range of accommodation styles to suits the needs of the AFL and its clubs across every state and territory, including many hotels located close to stadiums which host AFL games such as Sydney Olympic Park and the MCG. Hotel brands cover the full spectrum from 5-star Sofitel and Pullman hotels, through to mid-market Novotel and Mercure, apartment-style brands such as Quay West, The Sebel and Grand Mercure to economy ibis hotels.
Tasmania eyes short-stay Age limit increases for Irish and Canadian controls working holiday makers Booking platforms will share data with building control officers each quarter under proposed new short stay legislation tabled in Tasmania’s parliament at the end of last year.
The controls, welcomed by industry and tourism groups including Airbnb, would require the sharing of data on listing periods and the portion of a property being used by visitors, with the information used to ensure compliance with existing regulation and to help shape tourism and housing policy. Tasmania Visitor Survey data from June this year showed 18.6 percent of visitors stayed in hosted accommodation such as Airbnbs, guest houses and bed and breakfasts over the past year. “This visitor preference needs to be recognised and respected if Tasmania is to maintain its
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reputation as a contemporary visitor destination,” Tourism Northern Tasmania chief Chris Griffin told The Examiner. But he argued industry and community concerns about Airbnb-style accommodation centred around compliance with current regulations – particularly when it came to visitor safety in Tasmanian holiday accommodation. An Airbnb spokesperson said while the detail would be “closely” looked at, the bookings platform was “supportive of the intent of the Bill, which will ensure greater transparency and allow families to earn extra income”.
The age limit for Irish and Canadian citizens wanting to spend a year working and travelling in Australia has been increased by five years – from 30 to 35 years of age. “Both Canada and Ireland have been part of Australia’s Working Holiday Maker program since it began in 1975, so it is fitting that
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they are the first countries to become eligible for the extended age range,” said Australia’s minister for Immigration, Citizenship and Multicultural Affairs David Coleman. “Last year, more than 16,000 citizens from Canada and Ireland were granted working holiday visas for Australia, with many of them living and working in regional and rural areas during their stay.” ResortNews | January, 2019
The balance of power is the scale of peace The Open Doors to Renting Reform consultation program closed at the end of November 2018 and while we’re fairly confident about the process that will now ensue, by the time this went to press there was no clarity on what those reforms would be or when they might be ratified. What we do know however, is that following an extensive (read expensive) nine-week feedback process, about 130,000 responses were submitted to the state government about what should change, from making pet ownership in rental properties easier, to capping rental price increases. The review and reform process of the Residential Tenancies and Rooming Accommodation Act 2008 (RTRAA) commenced way back in 2012 with the objective of making renting in Queensland fair and balanced for all. Queensland has one of the highest proportions of rentals in Australia, with more than a third of all households renting, and according to Tenants Queensland CEO Penny Carr, “after four decades of little significant change to the legislation, it needs an overhaul.” Housing minister Mick de Brenni has said "mum and dad" property investors have nothing to worry about, and that the process is purely about making renting fairer for everybody, but if you follow the logic – crafted within a well-prepared survey, we should anticipate some landmark reforms some time in the near future. Speculating on what those reforms might be may be preemptive, but as a policy that has the potential to have a significant impact on the management rights industry, it’s prudent that we put the ‘cards on the table’, so to speak. January, 2019 | ResortNews
obfuscated this could become, tenants not paying the rent may not be considered ‘sufficient grounds’ for eviction. On top of this, the view is being touted that tenants should have the right to treat the rental property as their home, hanging pictures, painting walls and having pets, and if they have no reason to end the agreement, they can just stay on for as long as they like.
Trevor Rawnsley, CEO, ARAMA
Currently there are two types of tenancy agreements – Fixed Term and Periodic. Under the current Act (2008) an agreement may end when a fixed term has ended (provided the correct notice has been given), and during a periodic agreement (provided the correct notice has been given) and both of those are based upon eight weeks-notice to leave by the landlord and two weeks-notice by the tenant. Already heavily in favour of the tenant insofar as in a situation where a landlord provides the given eight weeks-notice, the tenant can, revert with their own notice of two weeks effectively leaving the property empty and rental unaccounted for a period of six weeks or more. ARAMA has long held the view that eight weeks-notice vs two weeks is unfair and unbalanced. Under the current Act a fixed term lease that expires on a pre-determined date is enough reason to end tenancy. Under the new Act however it has been suggested that this may not be enough ‘grounds’ to require a tenant to leave and that all forced tenancy expirations will require additional ‘grounds’ to end the agreement. The crux of the matter here is that the incoming reforms are leaning heavily toward the removal of fixed term agreements – so they all become periodic with no enforceable end date – and notice to leave may not be given without sufficient grounds. And to illustrate just how
The concerns here are obviously for those landlords and agents dealing with ‘nightmare tenants’. Not dissimilar to ‘possession being nine tenths of the law’, any notice or eviction process has the potential to become more complex, and more about who has ‘the greater right’, rather than that of ownership and free will. This situation also lends itself to blatant abuse as ‘excuses’ are trumped up in order to provide ‘reasonable grounds’ on both sides. Another area likely to attract reform is that of rental bonds, and the proposed process of directly transferring the bond between properties effectively eliminating the need for multiple transactions regarding the return and refund of monies. On the surface, and again when dealing with exemplary tenants, the proposal makes sense. What happens however, when a new property is committed to, and there is any form of dispute. It’s highly likely, in most cases, that one of the landlords is going to end up being out of pocket. According to the Body Corporate and Community Management Act (BCCMA), pets in strata title complexes cannot be unreasonably denied, however they can be restricted by reasonable and enforceable by-laws. Under current tenancy laws pets can be prohibited if the landlord so desires providing this was made clear at the commencement of the tenancy. This may change under the new laws and the best landlords can hope for going forward is
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that tenants will, in fact, return the property to that of original condition. That’s fine if you have a bond secured to provide recourse, but that may not be the case. And if a landlord can’t stop pets under the new tenancy laws, what about smoking? So, the process of selecting and verifying tenants will need to be more stringent I hear you say… Well, under the likely reforms that may not be so easy. The new tenancy laws may prohibit landlords and agents from reviewing a potential tenant’s rental history, and if evidence comes to light that checks have been carried out to the detriment of the prospective tenant, the landlord and/or agent could face prosecution. As the industry body for resident managers nationwide, ARAMA respects and supports minister De Brenni’s commitment to the review and the consultation process but reiterate our position of calling for a fair and balanced result for all Queenslanders, not just tenants. The unintended consequence of imposing reforms that are too far in favour of tenants is that property owners are likely to be less inclined to invest in residential real estate, which will ultimately reflect in the cost of rentals. Implementing sufficient safe-guards to ensure the landlord and agent are protected from the anticipated fall-out of these reforms will add to the complexity and the cost and tenants will be the losers. To end on a positive however, and there always is a positive, there has been wide-spread consultation – both with industry and the public at large – and ARAMA was invited to the table to represent management rights. The next step – hopefully - will be the issue of a discussion or position paper, which will enable ARAMA to have another opportunity to call for balance in the interest of good governance.
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A win for the strata profession The string lights are at the back of the cupboard in a tangled mess, the majority of loose tinsel strands have been collected from the living room floor, and you’re not sure what you’re going to do with the two kilograms of leftover ham. It can only mean one thing; the festive season is over and we are now well into January. However, if we cast our minds back to before the feasts of mince pies, seafood, turkey, or whatever your holiday indulgence, you may remember
legal, financial, and liveability issues within the broader community, so I was pleased to see stakeholders afforded the opportunity to provide feedback on the suggestions.
Simon Barnard, President, SCA, Qld
that I used last month’s column to discuss the importance of government consultation and the unique nature of strata. The rental reform and accessibility options proposals that were presented in the latter half of last year have the potential to cause
TheManagement Rights Lawyers BUYING/SELLING ASSISTANCE
OFF THE PLAN IMPLEMENTATION
RENEWAL STRATEGY
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Thankfully, ongoing consultation also seems to be valued by the authorities, and the November implementation of the cladding regulation amendment is an excellent example. SCA (Qld) has been heavily involved throughout the process, and even after the commencement of the regulation in October, the legislators were open to advice. After reviewing the matter carefully, amidst heavy lobbying from SCA (Qld), the government instituted a change to proof of agency requirements, thereby removing an unnecessary obstacle. The amendment stated that “the document evidencing the engagement; and the approved form about that engagement” will be sufficient as proof of agency. Previously, the regulation was somewhat ambiguous regarding the requirement, leaving many bodies corporate and body corporate managers unsure of their legal obligations. SCA (Qld) initiated, and has been strongly advocating for this proof of agency change to acknowledge professionals in the sector since the initial announcement of the regulation four months ago. To be recognised as authorised agents is a win for the profession and a success of which SCA (Qld) and I are very proud. The alteration did however, create some uncertainty with the wording of the amendment deliberately leaving the form that the evidentiary document would take, at the discretion of the Queensland Building and Construction Commission.
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They had to determine whether this document was a motion from the general meeting or the administration agreement in place between the parties. SCA (Qld) has long recommended that the general meeting motion is the strongest instrument to evidence the authority to act on behalf of the owner and it was pleasing to see that the QBCC heeded our advice. The close relationship with the QBCC also allowed SCA (Qld) to clarify certain points regarding statutory declarations. Many members voiced concerns over the liability of making formal statements as the agents, but the QBCC stated that in their view, as per section 16 ZO of the Regulation, the owner is responsible for any declarations made by the agent, “unless the owner proves the owner could not have, by the exercise of reasonable diligence, prevented the act or omission”. Of course, body corporate managers should still check this with their professional indemnity insurance provider, but it was rewarding to see that clarification was a mere phone call away. Hopefully, this won’t surprise any of you, but by the time you read this article, there will be less than three months before the first compliance deadline of March 29. By now your respective schemes will have completed many if not all of the steps involved, either finishing the process or preparing for the next stages. SCA (Qld) may have developed an excellent working relationship with the QBCC and several government departments over the cladding saga, but unfortunately, we won’t be able to assist members who miss the deadlines. Unless of course, they are interested in two kilograms of leftover ham? ResortNews | January, 2019
In these articles, I have spoken at length about the roles and responsibilities of bodies corporate, owners, committees, managers and other parties. At times I also talk about “occupiers” of a lot. This is the term the Body Corporate and Community Management Act 1997 (the Act) uses in relation to someone occupying a lot – the Act does not refer to a “tenant”. That said, it is reasonable to think of a “tenant” as an “occupier” and particularly for the purposes of a discussion about the way in which someone who is renting in a community titles scheme interacts with the body corporate. I have heard, and my office has heard of instances where a body corporate – and by extension, its body corporate manager - says that they deal only with owners and have no relationship or responsibility towards tenants. This is not correct. Occupiers have a number of rights and responsibilities under the Act and in that respect if nothing else, a body corporate and its manager is required to deal with a tenant.
relation to maintenance, particularly as it relates to common property and supply of utility infrastructure services.
Chris Irons, Commissioner, Body Corporate & Community Management
and occupiers (tenants). This is a two-way street. The body corporate is obliged to enforce its by-laws, whether an owner or an occupier is breaching them, but equally, an occupier has a right to request the body corporate enforce its by-laws if that occupier considers a breach has occurred. In practical terms, this means that if a tenant contacts the body corporate and follows the prescribed by-law process (including issuing a Form 1 provided by my office), the body corporate should be following through on the concerns of the tenant and making a decision accordingly.
One obvious way in which this might occur is in relation to by-laws.
A tenant has the ability to access the dispute resolution service of my office in the event that the body corporate does not follow through with enforcement of its by-laws.
By-laws apply equally to owners
A tenant also has rights in
January, 2019 | ResortNews
In a practical example, if the body corporate is supplying electricity to a lot that is occupied by a tenant and then there is a cessation of supply, the tenant would have the right to “talk with” the body corporate about this issue and if appropriate, seek rectification. Depending on the circumstances, the tenant may have a reasonable expectation that the body corporate take urgent action. A further way in which a tenant has a relationship with a body corporate is in accessing body corporate records. A tenant may be considered an “interested person” for the purposes of section 205(6) of the Act – in particular, as part of the definition as “another person who satisfies the body corporate of a proper interest in the information sought” - and thus, be entitled to access body corporate records, such as a copy of the body corporate roll. There is at times confusion about the role of the landlord or property agent in relation to the body corporate. Again, I have heard of bodies corporate and body corporate managers requesting a tenant go through their landlord or property agent in order to have a maintenance issue attended so.
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As I have noted above, if the body corporate has a responsibility to maintain, then the body corporate should be exercising that role, regardless of whether the person requesting maintenance is a tenant and whether or not there is a landlord or property agent involved. I am also aware that some committees and owners have an idea that they may be able to take action to evict a tenant. This is not the case and a body corporate has no involvement in the relationship between a tenant and their landlord. Similarly, neither a body corporate nor an owner has any right to be consulted about or to ‘vet’ a tenant or prospective tenant on the scheme. Again, this is purely a matter for the tenant and their landlord/agent. There is, however, a requirement for the body corporate to be notified of the details of any occupier who is occupying a lot for six months or more. The Residential Tenancies Authority (RTA) is the Queensland government body that has responsibility for tenancy-related issues. My office has collaborated with the RTA on a number of information products, including webinars, about tenants’ rights and responsibilities in a community titles scheme. These products and general tenancy information can be found at www.rta.qld.gov.au.
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John Mahoney
Trusted advisor and industry influencer
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ResortNews | January, 2019
By Trish Riley, Editor
The name John Mahoney has been associated with property law and management rights since 1981, and it seems only fitting that the first of the esteemed ‘Person of Interest’ profiles in Resort News showcase the outstanding achievements and thoughts of this sector influencer. Born in Dalby, and completing his studies at the University of Queensland, John holds a Bachelor of Laws and was admitted as a lawyer in Queensland in 1978 and in New South Wales in 1990. John has a passion for property law and has developed a particular expertise in management rights and helping resident managers throughout Australia. With more than 35 years’ experience in most areas of property and business law, John is one of the founding partners of Mahoneys Lawyers and is now the firm’s chairman and the head of the property law team. Over the years, John has handled an extensive range of property and business purchase/sale transactions ranging from vacant residential land to multimillion-dollar commercial properties, suburban homes to huge caravan parks, small hardware businesses to large multi-storey hotels and major management rights transactions. John’s range of clients is as diverse as the specific areas of law in which he specialises. He acts for one of the state’s largest land developers, as well as other large developers and public companies and a number of smaller and mediumsize developers. He is actively involved with many industry bodies, including ARAMA, and can oft be found in presentations and seminars advising on the recent changes to the management rights and property legislation. He has also acted as the senior vice president of the Urban Development Institute of Australia in the past. The knowledge that John has developed in management rights over the years has enabled him to become a trusted advisor to his clients, resulting in many referrals and January, 2019 | ResortNews
It’s vitally important for brokers to accurately advise incoming managers that management rights is not a passive investment a lot of repeat business. His experience enables him to quickly understand complex matters and steer his clients to an outcome that suits their situation. He is often involved in dispute resolution where clients use his expertise to negotiate outcomes to problems without the need for expensive litigation. It is, in fact, the escalating number of disputes occurring in the management rights sector that concerns John most at the moment. “There seems to be disparity and misunderstanding among the stakeholders involved in the management rights process, namely the bodies corporate and resident managers regarding responsibilities and the scope of works that come with the business. A number of bodies corporate have found themselves with managers with little, if any, understanding of their duties or the reasonable expectations of owners, and understandably, body corporate managers are now encouraging their bodies corporate to be extremely cautious when considering requests for consent to assignment. “It’s vitally important for brokers to accurately advise incoming managers that management rights is not a passive investment,” adds John, “it’s a job, and often a tough one at that. Businesses should not be marketed on the basis that there are minimal hours involved in the
caretaking side of the business. Buyers need to know that bodies corporate and owners have a valid expectation that a manager will put in the hours needed to perform all the duties required, and that they want value for the remuneration paid. “In addition to this, managers now have the growing need to demonstrate to owners that they are getting value for money, and that the services they are paying for are being delivered. At a time when unit values have been stagnant for a few years and investor revenue has plateaued, or even decreased, there is a scenario that’s ripe for conflict. To ensure that management rights remains relevant, and valuable from an owners’ perspective, managers need to be asking ‘how can I give my owners better service and improve my complex’. If the job is done well, in the best interest of all owners, the management rights business will flourish.” When asked about the challenges currently facing the management rights industry, John said: “In the short-term space, the proliferation of OTAs and shared-economy platforms like Airbnb are obviously having a substantial impact on small to medium-sized operations; resident managers need to work closely with their owners/ investors to determine the best way to work them so that everyone wins, while the associations that represent
Good properties are always in demand, and we’re seeing a definite increase in the number of corporates, consortiums and syndicates enter the industry INDUSTRY
them continue their advocacy for equitable regulation and more stringent licencing controls. “With long-term or permanent operations, the biggest factor has been the recent oversupply of apartments, which in turn has had an impact on the stability and development of management rights businesses. The property market seems to be levelling out however, so I see this scenario improving slowly.” As far as pending changes to legislation, John doesn’t believe that there will be any significant reforms in the next 12 months, and any that are passed are likely to address the marginal ‘nuisance’ issues such as pets, parking, smoking and the like. So saying, John added that the industry has, and will continue, to closely monitor a push being made by an opposition group that are endeavouring to have the maximum management rights contract term reduced from the current 25-years. “The contract term and subsequent top-ups to retain that operating period is important to managers for a number of reasons,” said John. “In a shortterm environment, it provides business continuity and enables the resident manager to work on the growth of their operation in terms of obtaining bank finance. Obviously, any change to this legislation would have a dramatic impact on the current values of management rights businesses. On a positive note, John noted another trend that he believes is an opportunity for the sector. “Good properties are always in demand, and we’re seeing a definite increase in the number of corporates, consortiums and syndicates enter the industry. The bigger operators are systemised and run well, and I believe the entire industry will benefit from the rising level of professionalism being introduced.” And professionalism appears to be a cornerstone for Mahoneys. John speaks proudly of the culture inherent in the organisation, and of the combined contribution of the property law team. Likening their ethic to that of the management rights sector, John said: “It all comes down providing the best service possible, profitability invariably follows.” John is married with six children, all of whom he is justifiably proud, and when he isn’t buried in consultations and paperwork, he can be found on the golf course.
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David Ruxton:
pioneer and provocateur The history of management rights (Part 2) By Trish Riley, Editor
Resort News continues our ‘review’ of David Ruxton’s illustrious career as it paralleled the evolution of the management rights industry from the early 1960s. Valuable insights are provided by industry advocate, SP&G Lawyers partner John Punch. It was also around the late 1970s when retired army colonel Dave Allen entered the scene, buying his first management rights and pledging to grow the industry through greater professionalism. Dave formed the management rights chapter of the Real Estate Institute of Queensland (REIQ) and went on to become institute president. When he started selling management rights, he also became involved in training people to get their real estate license and opened the door for management rights to expand beyond the Gold Coast, to Brisbane, the Sunshine Coast and the rest of Queensland. Backing this progress, the Queensland government - then
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led by premier Sir Joh BjelkePetersen, made the growth of tourism and encouragement for property development a priority, and it was Sir Joh who famously pointed to the number of cranes on the Gold Coast horizon as the barometer of economic prosperity. “Also significant was the role of the finance industry,” Punch said. “Key to the growth of the management rights industry was the need for secure finance for buyers. The industry came to the attention of the National Australia Bank and with stronger laws in place to govern and protect it, a more professional approach and access to bank funding, the industry flourished.” From 1984 to 1987, David purchased and managed his first management rights in Breakers North, Old Burleigh Road. Both purchase and sale were handled by Dave Allen. In 1987, David chalked up yet another record, purchasing Beach Haven in Albert Avenue, Broadbeach and became the first building to break the $1 million price tag. David worked the property for eight years before selling it in 1995 for $2.5 million, the highest price for management rights at the time.
I realised very early on that the secret to this industry is collaboration, communication and respect. It’s important that every person and interaction is viewed with the aim of creating and maintaining harmony During this tenure however, David was approached by a Japanese Company to manage a building for them in Cairns. The building was 181, The Esplanade, Cairns and turned out to be the initiative the spawned the Australian Holiday Management Group, a syndicate made up of Lyall Guthridge from Burleigh Beach Tower, Ross Heldon from Gold Key Apartments and Alan Midwood who wrote regular articles for the Bulletin and authored the monthly Midwood Report; the first dedicated property newsletter and forecaster of the industry. Growing from strength to strength, the intrepid quad then set their sights on Aruba Sands, Aruba Beach and Aruba Surf three new Broadbeach-based resorts built by Bill Nicaforidis
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of Niecon Developments, for a “modified price” because the development company had given a “guaranteed return” to certain owners for a two-year period. Unfortunately, a downturn in the market just after the first building came online saw them needing to exit the deal and David and Jo moved on to open and manage Marrakesh and Bel Air for high-flying Gold Coast developer Jim Raptis, until he decided to sell. The downturn worsened, impacted by an occurrence that was entirely out of the industry’s control. The 1989 Australian pilots' dispute was one of the most expensive and dramatic industrial disputes in Australia's history. Coordinated by the Australian Federation of ResortNews | January, 2019
Air Pilots (AFAP) to support its campaign for a pay increase, the dispute severely disrupted domestic air travel in Australia and had a major detrimental impact on the tourism industry and many other businesses. Bookings dropped dramatically and once again the operators were grasping for ways to attract visitors. David remembers that at the time there was an increase of travel wholesalers from New Zealand on the coast, ostensibly looking for properties and tariffs they, in turn, could offer the New Zealand traveller. He had his rates printed and ready to go, welcoming them with open arms when they arrived at the property, but they would only accept the prices on the basis that guests would get two weeks for the price of one. “I explained that I had to answer to the unit owners and knew they would not accept a 50 percent drop in revenue,” recalls David. “They just said that other operators had accepted and if I refused they would drop my building from the program. I stuck to my guns, never believing they would remove me, but they did for a period of 12 months, and suddenly I had a big hole to replace what I was losing.” So, David looked abroad. He set his sights on Singapore, Malaysia, Brunei and Noumea as their holiday seasons were in February and it was traditionally slow on the coast – yet another expensive lesson began. As the first apartment operator to go to Singapore, David spent hundreds of hours explaining the concept and benefits of the self-contained apartments to the foreign travel agents. The approach seemed to be well accepted and he was so confident that he returned the following month and several more times after that – each time the agents welcomed him warmly but ten months in there had only been three bookings. Exasperated, he confronted the agents asking what it was that was holding things up; only to be told that “they weren’t interested in apartments, they wanted condominiums similar to those found in America and Honolulu”.
understood that an apartment in Singapore meant something different and was definitely not deemed appropriate for tourists. He clarified the misunderstanding and within weeks there was an influx of Singaporeans on the coast that lasted for a couple of years. The industry resumed its growth and management rights flourished along with Queensland’s dynamic tourism and property industries. By the late 1980s, as David wed his partner Jo, management rights took its place as a valuable industry in its own right. With significant growth however, there was also the introduction of a number of new players that didn’t appear to understand or appreciate all that had gone before and there came a period of challenge, particularly for the ‘old guard’ of the AOA. Management rights owners found themselves defending their businesses. Some attacks, John Punch acknowledges, were well intentioned. Others were borne of petty jealousies and power plays. Concerned that the challenge for leadership may destroy the ongoing production and distribution of the sought-after and successful accommodation booklet, David and Frank Kelly again teamed up and approached the government urging them to take on the publication as a tourism initiative. In the relatively short space of a month it was agreed to, and not long after that the highly acclaimed Sunlover Program was launched by Sir Jo Belke-Petersen and his cabinet. The next barrage however, was far more intense and of far greater consequence. “In
the late eighties, began an extraordinary era of litigation,” Punch recalls. “In particular, one lawyer and body corporate manager embarked on what could only be described as a mission to rid property owners of management rights.” Cases were well-researched to exploit loopholes, and a series of actions were mounted in an attempt to break down the management rights industry. While building managers struggled to individually fund their defences, body corporate committees financed their cases using the pooled resources of unit owners. A raft of cases tested various aspects of the law: Was the
Decisions came down on both sides, appeals followed and some went all the way to the Supreme Court. “I think the whole process confused judges at the time,” Punch said. “And the tourism industry, which just wanted to get people into buildings, was the meat in the sandwich.” It was the catalyst for management rights owners to unite for the first time, thanks largely to John Gardner, who formed Queensland Resident Accommodation Managers Association (QRAMA). It was 1991, and a fighting fund was raised to lobby the government for better laws. “Everyone saw the need – body corporate managers, banks, the REIQ, developers. The Queensland government had to act. During a long process, all parties came to the table and eventually the Body Corporate and Community Management Bill 1997 was presented to parliament, though not without dissent.
David realised that he had not listened intently enough to what they wanted, or January, 2019 | ResortNews
manager’s agreement subject to the same term limitation as the body corporate managers? Did bodies corporate have the power to make letting agreements? Were agreements limited in time?
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The Bill was finally passed after eight years of work to satisfy all interests, providing a legislative framework that accommodated the establishment, operation and management of community titles schemes. It was unique and Australia led the way. Punch recalls, “The new Act, balanced and succinctly expressed, meant financiers, developers, existing operators, buyers and sellers all knew where they stood. There was plenty of development in Queensland, plenty of need and plenty of opportunity for new management rights, so there was a rapid increase in the value of management rights. It also produced, for the first time, a 25-year term for management rights and bought in modules of legislation recognising different types of buildings. It gave depth to developments by allowing the layering of schemes. It was into this environment then that two ambitious business men launched their highly publicised foray into management rights – logistics and travel entrepreneur, Chris Scott, and former AFL player and schoolies accommodation pioneer, Tony Smith. In 2001, Scott saw the opportunity to conglomerate a series of large buildings to create S8 - a viable public company, and set about capital raising to build an accommodation empire. Similarly, Tony Smith founded
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Break Free Limited. He brought in the holdings of the respected Frawley family and other key industry operators, such as John Gardner and Russel and Adrian Leary also sold in. “It changed the ballgame completely,” Punch said. “Management rights drawn into these public companies effectively achieved a stock exchange valuation that translated into multipliers of double or more than originally valued. This world of big business was a far cry from the traditional family-owned management rights model that previously prevailed. “While traditional mum and dad management rights owners had to rely on accommodation wholesalers as a source of guests, the corporates vertically integrated, owning their own wholesalers and marketing their stable of buildings direct to the public, creating a better supply of guests for owners.” Resistance to the public companies came from some body corporates, but by and large, the corporate push drew in large resort-style accommodation buildings. Smaller properties and permanent complexes continued to operate as before but they could not be shielded. While the various management rights models coexisted, this period had far-reaching consequences for the whole industry. In 2002, David and Jo, re-
purchased Beach Haven in a partnership. Remarkably, at the time of purchase the management rights only had 12 months remaining and the dynamic team had their work cut out to secure a rapid 74:1 approval in order to get the contract period extended to 20 years. The property was sold in 2016. By the mid 2000s, the likes of S8 and Break Free were so successful they were being eyed as takeover prospects. Each tried unsuccessfully to take over the other, leaving the door open for CVC Asia Pacific and Octaviar, previously MFS, to purchase both to form the Stella Group, with signature brands Mantra, Peppers and Breakfree. This period was characterised by stable laws, a wealth of new development and burgeoning demand for investment in Queensland. Prosperity in the management rights industry was also underpinned by the strong advocacy of QRAMA under long-time president Kim Cox. In 2007, QRAMA was changed to the Australian Resident Accommodation Managers Association (ARAMA) to ensure the association was involved in the national agenda as Australians further embraced community living and the industry continued to grow. But a major shake-up was about to unfold. In 2007, came the dawn of the global financial crisis. For
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companies that had been on spending sprees, overpaying for assets using excessive debt, the crunch had come. Returns on investment couldn’t sustain high levels of borrowings when the credit crisis hit and company after company went to the wall. In the wake of the demise of the corporate players, 2010 and 2011 saw more management rights sold under receivership conditions than ever before. Approximately 50 percent of all management rights were owned by New Zealanders and the industry nosedived due to corporatisation and the sudden lack of demand from the island state. Cairns, the Gold Coast and the Sunshine Coast were the hardest hit with small investors who bought hotels and resorts at top dollar needing to cash out. Resort Brokers managing director Ian Crooks recalls the industry being decimated. “The accommodation sector, like most, spent the next ten years adjusting and a consolidated, somewhat strengthened industry has emerged. “Reality has returned to the market,” adds Punch. “In many ways, the post-GFC rationalisation affected the industry positively. There has been a build-up of knowledge among the people who have stayed with the industry for the long haul, and the slow-down in the development of new apartment projects has allowed existing operators to regroup and build their businesses.” ResortNews | January, 2019
the training and networking opportunities and work closely with your owners and committees – ultimately, it comes down to what you’re willing to put into it.
The strength of the management rights industry is also intrinsically linked to leisure travel, as well as to the evergrowing trend toward apartment living as a permanent residential choice. Strata apartments represent the most popular form of tourist accommodation in Australia’s major tourist destinations and they are the increasingly the popular choice for down-sizing baby-boomers seeking low-maintenance, leisure-focused lifestyle in prime locations with lock-and-leave security and convenience.
CEO of ARAMA and former resident manager. “There will be new governments, new ministers and new bureaucrats, not involved previously, and we will face fresh arguments and debates that we will have to diffuse. The involvement of ARAMA members and their practical understanding of the operational process is a vital element to the development of good workable legislation.”
In both these segments – short stay and permanent letting – there is a solid outlook for management rights. Another positive has been the growth in the strength of ARAMA. The durability and resilience of the industry is manifest in the participation of management rights owners in the industry body ensuring a very strong voice and solid industry base to the public and to government.
It is important to note that the Australian model of management rights has been adopted in several international markets, including the Asia and Pacific region, across both domestic and holiday living
“The industry requires ongoing review,” said Trevor Rawnsley,
complexes, and that there are many Australian managers that are operating in these countries. When asked if he would do anything differently given the chance, David said: “No. I realised very early on that the secret to this industry is collaboration, communication and respect. It’s important that every person and interaction is viewed with the aim of creating and maintaining harmony – it hasn’t always been like that, but I believe the industry is still moving in the right direction. “Take advantage of the learnings that have gone before, maintain industry memberships, attend
“Management rights has had a wonderful, if not downright colourful history,’ adds David. “Over the years I have had numerous people ask me to explain to them how it all came about, and all I can say is that credit must be given to those people who wanted a holiday. The people that came looking for value and the many men and women who were prepared to work hard, try new things and risk their hard-earned money to pursue an opportunity. The industry came about from making sure we met that need. “Despite the dynamic and ever-changing nature of this industry, management rights is still very much a mums and dads business. Individuals, partnerships and family operations provide the most direct and personal service to unit owners and guests. They have built this industry, and they remain at its core.”
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January, 2019 | ResortNews
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Making management rights great The increased number of disputes between resident managers and bodies corporate has been well reported in various publications in recent years. It seems now, that we are constantly dealing with such disputes and conflict in various situations whether that be at the time a client seeks a top up on the term of their agreements, at the time of an assignment or in the day-to-day operations
Whilst the overwhelming majority of management rights businesses operate harmoniously with minimal disputation, we do see many instances of bullying and aggressive behaviour by committee members who are often ignorant of the true role of the resident manager, and may have expectations way beyond what is reasonable.
Australian Resident Accommodation Managers Association is the peak industry body representing the interests of people who are involved in management rights.
For membership enquiries: www.arama.com.au
national@arama.com.au (07) 3257 3927
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building good relationships with, his owners. Unsurprisingly this approach has led to an improvement in the presentation of his complex and an improvement in his business – to the point where he has committee members wanting to see him benefit from a longer term on his agreements.
of the business, because of a committee’s perceived concern at the way the duties are being performed.
John Mahoney, Mahoneys
We also see instances where the resident manager has little genuine understanding of the true extent of their duties. So much of our time is spent trying to resolve such disputes and achieving an outcome where the expectation of the parties more closely align. Such work can be time consuming, expensive and emotionally draining. It was refreshing then when I was approached by a new client recently looking to extend the term of his agreements and make other changes for his benefit having been urged by a committee member to do so. What ensued was an enjoyable and enthusiastic conversation about what makes a management rights business successful. My new client displayed an attitude not dissimilar to the attitude we take in our business. He explained that providing a competent and professional service to his owners, proactively looking at ways to improve the complex, and opportunities to save them money, was how he operated his business. Instead of trying to work out he could do less work for more money, or finding technical reasons why he should not have to the minor tasks asked of him by his committee, he focusses on doing a good job for, and
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The conversation with this manager reinforced to me not only how management rights, when working as they should, are a great concept, but also how important it is for management rights, if they are to remain relevant and the force they have been, to embrace the attitude displayed by this manager. Unit owners have been hit hard by stagnant capital values of their investments and minimal increases, even decreases, in the rental returns. If a manager is focussed on increasing his own bottom line by looking to do less but charge more, it is easy to see why suffering unit owners question the benefit of management rights in their complex. We are fortunate to have many clients who work in ways similar to the manager referred to in this article. A large number of these have had multiple buildings and in each one they have, through focussing on doing the best job possible and building good relationships, excelled in their businesses. Without exception they have improved their bottom line substantially. And the last thing they worry about is getting a top up when they seek one because they know that they have the vast majority of owners supporting them. ResortNews | January, 2019
Tax office targets rogue accommodation operators Every year the Australian Taxation Office (ATO) creates a short list of taxpayers considered worthy of special attention. Typically, the focus is on industries deemed to be avoiding their fair share of tax and often includes industries such as building and construction, cleaning and security. This year however, the focus has turned to the accommodation providers or more particularly to the accommodation sharing industry. The ATO has a particular focus on all aspects of the sharing economy and believe that some people using shared economy platforms are failing to report their income, either on purpose or because they assume their level of activity constitutes a hobby and doesn’t require reporting. The focus of the tax office is to ensure that people renting a room or even their home while they’re away, or an investment property through web or app-based platforms in the sharing economy understand their obligations. In 2016 there were approximately two million individual taxpayers who reported rental income of $42 billion and claimed rental expenses totaling $45 billion. That equates to $3 billion in tax losses being claimed which results in substantial potential lost tax revenue. In the tax office view “there is an increase in people renting homes, apartments, units or rooms via platform sharing sites to generate income. The increased use of these sites means there is an increased risk of people not understanding their tax obligations when it comes to renting out part or all of their property”. The ATO now has the ability to match the data provided by the rental platforms against ATO records to identify individuals who have not declared their rental income or have over-claimed January, 2019 | ResortNews
The message is clear – more than ever before – it’s important to declare all income earned and be aware of whose name it should be declared in
Tony Rossiter, Holmans
expenses. This announcement comes off the back of other successful sharing economy data matching programs for the ride sourcing industry that were introduced in 2015. The main source of data will be the accommodation platforms from whom payments to individuals who rent out short term accommodation are made and/or the financial institutions used by sharing economy platform providers through which payments are directed to platform users. The type of data obtained will include:
will be given the opportunity to clarify the situation. The data may also be used to ensure that taxpayers are complying with their other taxation and superannuation obligations, including registration requirements, lodgment obligations and payment responsibilities. In cases where taxpayers fail to comply with these obligations, after being reminded of them, escalation for prosecution action may be instigated in appropriate circumstances. The message is clear – more than ever before – it’s important to declare all income earned and be aware of whose name it should be declared in. If you suspect you’ve left income out and you could be caught out, it’s better to do something about that now rather than wait for a ‘please explain’ by the ATO.
• The listing owner and property details • Financial transactions relating to each listing • Property booking activity • Financial Institution payment data The number of individuals affected by this data collection is expected to exceed 190,000 over the time period of the program. Where the ATO detect a discrepancy that requires verification they will contact the taxpayer - usually by phone, letter or email. Before any administrative action is taken, taxpayers will be provided with the opportunity to verify the accuracy of the information obtained by the ATO. For example, where discrepancy matching identifies that a taxpayer is not reporting all of their income, but in fact they are reporting the income under another entity, the taxpayer
For accommodation business operators increasingly frustrated by accommodation sharing operators potentially operating outside of the rules, this new measure may well see them mend their ways or potentially leave the industry altogether.
GST on offshore hotel bookings Currently, unlike GST-registered businesses in Australia, offshore sellers of Australian hotel accommodation are exempt from including sales of hotel accommodation in their GST turnover. This means they are often not required to register for
MANAGEMENT
and charge GST on their mark-up over the wholesale price of the accommodation. Both Australian and foreign consumers are increasingly booking Australian hotel rooms through online services based offshore, which are taking advantage of an exemption designed for offshore tour operators. Removing the exemption will level the playing field by ensuring the same tax treatment of Australian hotel accommodation, whether booked through a domestic or offshore company. The Accommodation Association of Australia has welcomed the action taken to force offshore online travel agencies to pay their fair share of tax in Australia. Ultimately however the additional GST charged will be paid by Australian hotels and may simply be passed on to Australian consumers. The draft measure will apply to sales made on or after 1 July 2019, sales that occur before 1 July 2019 will not be subject to the measure even if the stay at the hotel occurs after this date. Final legislation on the matter will require the unanimous agreement of all state and territory governments before being passed into law. The information, opinions or conclusions provided above are generic in nature and do not express individual advice or recommendations. You should always consult a suitably qualified professional before taking any course of action outlined above.
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But I didn’t know… A crisis such as flooding or the recent Queensland bushfires may lead some guests to postpone or cancel their visit. Your rights and obligations in these circumstances will depend on the situation, but be warned, the lack of a clear cancellation policy can lead to disputes with guests and unit owners.
Why you should have a cancellation policy You can avoid many potential problems by including a cancellation policy in your written booking agreement with guests and your letting appointment with owners. Your cancellation policy should spell out what happens if a booking is cancelled by you or your guest because, due to events beyond all parties’ control, it is impossible to fulfil the original agreement. Such instances are known as a “frustrated contract”. A contract is not frustrated however, if the situation
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Cancellation because of a natural disaster or other crisis
the booking from going ahead. For example, you cannot be held responsible for external environmental conditions outside your control such as:
You and your guests may be released from honouring a contract (eg a booking) if, for example:
•
no snow at a ski resort;
•
rain during a weekend getaway at the beach;
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colder weather than expected on a summer camping expedition.
•
the accommodation has been destroyed;
Small Myers Hughes
•
means that it is only inconvenient, difficult or expensive to carry out.
access roads have been closed; or
•
the authorities have advised that the area is not safe to enter.
Col Myers,
For online bookings, you should make terms and conditions easily available and identifiable on your website to avoid possible disputes. Failure to disclose these conditions could be considered unfair, due to a lack of transparency, and may therefore be unenforceable. You should also make sure that any cancellation fees or charges payable by your guests do not exceed your reasonable costs (which may include the opportunity costs to the owner). If you don’t, they may be seen as penalties, which you generally cannot enforce.
There may also be other circumstances in which you or your guests are required to leave an area, or are prevented from entering. These would all be viewed as frustrated contracts.
Cancellation because of bad weather Poor or less-than-ideal weather will not frustrate a contract and the guest will not be entitled to a refund. Such circumstances, although unfortunate, are unlikely to frustrate performance of the contract as they do not prevent
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Other cancellation rights A frustrated contract is not the only situation where a guest may be entitled to cancel a booking or seek a refund. Your guests also have certain rights in the form of consumer guarantees under the Australian Consumer Law (ACL). Essentially, accommodation must be fit for the purpose specified to the customer, for example it must perform the functions required. If it is not, the guest may be able to cancel the booking and obtain a refund (less any amount for any services already provided), depending on whether the problem with the accommodation is major or cannot be remedied.
ResortNews | January, 2019
If you also make claims about accommodation that you can’t fulfil – for example, if it does not live up to any representations you have made about it (“guaranteed to see a whale from your balcony every day!”) – the guest may have access to a range of other remedies under the ACL, for misleading or deceptive conduct.
Cancellation fees and deposits Your ability to claim cancellation costs from a guest depends on certain factors. If you charge a cancellation fee, booking fee or administrative charge, it should not be excessive; otherwise, it may be regarded as an unfair contract term. You should consider limiting the fee to the reasonable costs associated with making the booking and, if relevant, preparing the accommodation for the guest’s arrival, or reserving services for their use. To varying degrees last minute cancellations may reasonably include the lost opportunity to let the accommodation as a cancellation cost.
Generally, a fair deposit should not be more than 10 percent of the total cost of the accommodation or service booked, unless your potential loss or inconvenience justifies a higher amount. Otherwise, such a higher amount may be seen as a pre-payment. Prepayments are refundable, minus any actual or reasonable costs you may have incurred before the booking was cancelled. If the guest has paid a deposit and then cancels the booking without a good reason (for example, if they just change their mind), you will usually be able to keep the deposit depending on the terms of the contract, and provided it doesn’t amount to a prepayment over and above a reasonable deposit.
Deducting cancellation fees from credit cards If you record credit card details when confirming a booking by phone, advise customers at the time that their card will be charged if they cancel and ensure they
accept that condition. If you don’t, it may be considered an unauthorised transaction under the Australian Securities and Investments Commission’s ePayments Code, which may apply to your bank. By issuing a written confirmation, you can also prove to the credit card company that you met their conditions.
You or your owner – who is entitled to the cancellation fee? This is where your letting appointment (POA Form 6 in Queensland) is important. It needs to spell out what you, as the letting agent, are entitled to retain from cancellation fees. Many letting appointments provide that where a deposit is forfeited, you are entitled to charge commission, a management fee and the advertising fees on the amount forfeited and then pay the remaining balance to your client owner. Your letting appointment could provide that you are entitled to keep 100 percent of any forfeited deposit, but I would be concerned that
such a provision could be regarded as an unfair term under the ACL and set aside. As a letting agent you are entitled to be remunerated for work you have undertaken for a cancelled booking, but don’t forget that the owner also stands to lose money if the booking is cancelled and cannot be replaced. It is because of this that the owner is also entitled to the balance of any deposit forfeited (after your reasonable fees have been removed) to compensate the owner for the loss of their potential income. No matter what cancellation policy you deicide upon with your guests and owners, like most agreements it’s significantly more effective if you have it writing, and in most instances not effective at all unless it is in writing. Liability limited by a scheme approved under Professional Standards Legislation Disclaimer – This article is provided for information purposes only and should not be regarded as legal advice.
T R O S E R R U O Y E T O M PRO Y T U A E B IS H T H IT W 24/7 There are not many cars in the world that actually make you feel good and spread happiness while you drive down the road. Having the privilege to drive a ‘woodie’ brings with it waves of approval from people on the street and other drivers on the road. Returning to the parked car you will frequently find people photographing it or standing next to it to be photographed. People regularly approach you at service stations, shopping centres and tell you what a great car you have. The nostalgia and memories the woodie triggers, brings joy to almost every baby boomer or surfer that sees it. Included with the sale of this classic surf woodie is an extensive collection of woodies consisting of model cars, artworks, books, badges, pins, surf memorabilia and unique one-off creations. 1969 Morris Minor Traveller – aka ‘Woodie’; just over 95,000Ks; current owner 27 years. Serviced annually. Price only $29,500.
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January, 2019 | ResortNews
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The more the prime ministerial door revolves, the lower and more consistent the RBA cash rate stays By the time you read this the holiday season will be behind us (mostly) and 2019 upon us. As always, a time to reflect and give thanks that the MD continues to put with me and that my children still remember my birthday. And what a funny old year 2018 turned out to be. Poor dear Malcolm gets the bums rush, The Donald is still in the White House, the Aussie cricket team can’t even get cheating right, the cash rate remains lethargic and people are still borrowing for business. In 2018 I started to notice two significant trends in Australia which I am going to adopt to help in predicting our expected economic wellbeing. I shall refer to my new thesis as the ‘PM Revolving Door Cash Rate Matrix’ and I think you will soon agree that there can be no better benchmark in assessing the likely future fortunes of our great country. Since 1996 we have had the dubious honour of seeing six prime ministers come and five go. The trend line includes the tenure of one John Howard from 1996 to 2007. Since 2013 the RBA cash rate has changed
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also a reflection of jobs growth, real wage growth, consumer confidence and inflation among other factors. The lower the rate the more a central bank may be using it to try and kick start economic growth. It doesn’t take a stretch in imagination to see that political instability and the cash rate are joined at the hip. Hence the matrix. Mike Phipps, Director, Mike Phipps Finance
seven times. In the same time frame, we’ve had five prime ministers if we include the Rudd resurrection. Here’s the thing, in the past five years we have had three prime ministers, two since 2015. The cash rate has not budged in 27 months and indeed, hasn’t done anything particularly remarkable since May 2015. The correlation is clear. The more the prime ministerial door revolves, the lower and more consistent the RBA cash rate stays. If you are a borrower you may well say, you beauty, those geniuses in Canberra couldn’t demonstrate unity or policy cohesion if we paid them (and we do) so rates will stay low and all is well. But, of course, it’s not. The cash rate reflects the wellbeing of the economy. It’s
Of course, one of the consequences of low cash rates are low home loan rates and we all know what happens when you give Aussies cheap debt. Good old supply and demand drives the great Australian dream and housing prices go up. Well, to be more precise, Melbourne and Sydney prices go up.
have done with a bit of financial navel gazing after the GFC. Ten years ago, the cash rate was 7.25 percent. That’s 5.75 percent above todays rate. It’s true that banks tinker with base rates and margins in ways they didn’t ten years ago. However, it’s a sobering thought that people are borrowing money on 25-year home loans with interest sensitivity tests at two to three percent increases.
So, given the revolving door and Mike’s matrix, how did the politicians confront the cheap debt housing price dilemma in 2018? They folded to the bleeding hearts and had a royal commission. The result, record low interest rates but no one can get a home loan anymore because the commission reckons in order to borrow you need to be able to prove you don’t need the money. I exaggerate but I am sure you get the picture.
In 2019 I expect more of the same. More political uncertainty, more compliance obligations and more paperwork. I also expect Australia to continue to be the country of choice for domestic and overseas tourism and a beacon in a sometimes-crazy world. Our politicians may not be wonderful but at least they’re not certifiably nuts (mostly). Our royal commissions issue recommendations, not fatwahs and we don’t execute blasphemers. The population don’t feel intimidated when they cast their vote and we seem prett y comfortable with each other, regardless of race, colour or creed. We are blessed with abundant natural resources, a mostly benign and relaxed population and a broad sense of goodwill.
To be fair we could probably
It could be worse.
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ResortNews | January, 2019
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the view Everyone would love to live by the mantra, “work smarter, not harder”, but this is extremely difficult to do. Rolling the sleeves up and getting the job done is simply the ‘Australian way’. It is just so easy to think “by the time I explain it to someone, I will have the job done myself”. The trap here is that we end up working harder, and running ourselves into the ground, and while this is easy to do in any profession, it is especially rife in the motel industry. When living on site at the business and trying to operate that business as efficiently as possible, the result can easily be running oneself into the ground. The most important position in operating a motel is the role of the owner/manager. It is therefore important to avoid falling into the old trap of only working ‘in the business’ and not ‘on the business.’ Working in the business takes care of the day-to-day jobs, but it does not grow the business. It is the owner/manager who will take the business to a higher level by attracting new customers and growing the client base, making the operation more efficient, improving the online presence, and so on. If the owner/manager
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Delegating certain roles to free up time to either work on the business or take some time out is extremely important Andrew Morgan, Motel Broker, Qld Tourism & Hospitality Brokers
is not working on these things however, and is just focussing on the day-to-day jobs, then the role is really a caretaker’s role as opposed to being a management position. Working on the daily items will cut wage costs but this is a very shortterm view. I know, this is all very easy to say, and that putting it into practice is another matter. Delegating certain roles to free up time to either work on the business or take some time out is extremely important. Burn out is a common reason for selling, and far too often before they have been able to achieve what they set out to do with the business. In many cases this ends up in the sale of a motel (or any business) at a lower value than could have been achieved had the owner
not been tired and more eager to sell than necessary. A typical example is when a new owner takes over, spends a large sum on capital improvements or refurbishments and then sells out short of their planned time frame prior to realising the full benefits of their investment. Effectively managing the roles in a motel environment is important, whether it be management, reception, accounts, cleaning, garden maintenance, meal preparation, and so on. If one is attempting to fulfil all these roles there is going to be a point where it cannot continue due to fatigue. If an operator can free up some of their time by allowing staff to handle certain roles, this will assist in freeing up time for the operator to work on improving the business or alternatively taking time out to recharge the batteries. And this is an important factor
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to consider. Taking time out can often refresh the mind and assist in working on the business too. New ideas and improvements that can be made to the operation will often come more easily when one is relaxed, having taken some time out from the pattern of the day-today jobs. Enjoying the process of building the business will also make for a more relaxed environment for all concerned including family and employees. An excessive work week cannot be sustained for any length of time, and this is where working smarter rather than harder by delegating some of those jobs to staff, even just for a few hours a day, will make for a much more enjoyable motel operation. It may cost a little more in staffing extra hours, but in the long-term it may be a cost that is recouped in many ways, tangible and nontangible. ResortNews | January, 2019
the software for your hotel Switching PMS Software can seem like a daunting task but it is easier than you think. SIHOT has over 30 years’ experience in assisting our customers in making the transition. Providing cutover tools and import sheets to assist with Data Migration and balancing. Our expert team specialise in trust accounting transitions. SIHOT prides itself on assisting property managers with a variety of Support & Backup options to meet individual business requirements. We offer support options from “pay as you use“, to standard business hours, to full 24 hour every day. SIHOT Pricing Structures allows our customers to pay for only what they need offering modular based software that can be customised to each individual property‘s requirements. SIHOT offers 3 pricing options - purchase outright, rental options, and software as a service. Contact our sales team for a quote today on 07 5634 9527. SIHOT Trust Accounting offers the latest regulation requirements for each state with easy to use functions to assist with owner, guest, and auditor queries. With automatic daily checks that alert management if 3 way is not in balance. Our expert in-house team have over 20 years trust accounting experience. SIHOT offers Third Party Integration with a wide variety of vendors to assist with increasing your revenue or link to SIHOT booking engine for commission free reservations.
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The future is here "Intellectual property has the shelf life of a banana." So said Bill Gates. The internet, web sites, their ranking and our perception of their future belong to the same bunch! I have to confess that this article was created last year because the good people who count words and shuffle them into columns to produce this fine magazine want their Christmas holidays just so that you, highly valued readers, receive it in good time. This then requires me to do some soothsaying… A website that looks sleek and modern today could look outdated and cheesy in just a few months’ time. That’s why knowing the difference between a trend in the industry and a passing fad is so important when developing and maintaining a website. 2019 will be all about delivering on user experience: web design trends will prioritise speed and mobile design, eye-catching, simple designs with asymmetrical layouts, immersive video backgrounds, and much more. Not so long ago a seven second page load time was considered the criterion. Today, you have less than three seconds if we are talking about interacting with them online. In studies done by Akamai and Gomez.com, 50 percent of users expect that when they click on a site it should load in two seconds or less, and that they will abandon a site if it takes three or more. Worse still, with the Google Speed Update that went into effect in July 2018, Google began prioritising rankings for sites that load faster than others, and it is likely that other search engines are soon to follow. A beautiful site is one thing but if the design is so data-heavy that it takes too long to download you could be losing revenue due to no one staying
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Arvo Elias, Cybercons
long enough to even look at the site. Large images and videos have not gone from web design, but in 2019 they will be incorporated in such a way that they don’t slow down loading times. Clean, minimalist, or flat designs, are characterised by quick uploads and are currently trendy and desirable for two important reasons: First, both mobile users and desktop browsers can experience quick-loading website, and secondly, they hold high SEO value. Flat design helps a site fulfil a lot of the speed requirements that search engines are looking for. Flat design is an aesthetic process that eliminates clutter and focuses on the important parts of your website. Utilizing bright colours, clean and crisp edges, and lots of open space, flat design provides a refreshing change from distracting and slow-loading hi-res image-based designs. In spite of being minimalist, this doesn’t mean that flat design is boring. Contrasting bright colours, illustration with simple imagery and sans-serif fonts, the sum of flat design’s parts comes together to provide an excellent user experience that is eye-catching and engaging. And the new mantra is ‘mobile first’. While the standard used to be that a site would only be designed for a desktop or laptop computer, and a mobile-responsive element might be added as phase two,
mobile first design does just the opposite: it starts with designing the site for the mobile user before creating a version that will also work for a desktop user.
you called your mobile service provider or tried to enquire about a new product. Indeed, ‘Alexa’ and ‘Google Home’ are just such robots, quietly lurking in your home.
Layout concepts are also changing rapidly. Euclidean geometric shapes that you learned about in high school such as triangles, hexagons, and circles are now the way to success – and all this on a single page, also known as page-less design.
When they first started appearing close to 20 years ago, bots appeared to be quite complex but over the years they have become smarter, thanks to improved artificial intelligence (AI), and machine learning and are now used extensively to help Google create auto-suggestions when you start typing in the search bar, and the reason why Facebook knows us so well. AI and machinelearning have helped Facebook learn what we look like and asks if we want to tag ourselves in a photograph. It also uses location data and has learned our reading habits so it knows exactly which adverts, events, and information to show us in order to get us to hit a “like” or “buy now” button.
Back to the future. Search engine optimisation will become somewhat trickier but easily solved by an imaginative webmaster. This simplicity looks great on every browsing device and automatically falls into being a mobile-first-style site. Being simple means that it’s more easily managed too. Updates to the site are rapid since there are so few things to change or update, ultimately ensuring the business stays current with the website. In spite of everything said before re the minimalist, quick-loading, flat design trends; video backgrounds are still incredibly popular as a trend going into 2019. One might think with speed being such a big factor that videos would slow down a site too much, but interestingly, video backgrounds have been shown to increase conversions. Micro-animations are also a must. These animations help the user know that they’re doing the right actions as they progress through the site. The idea is to create images and/or buttons to be clicked, touched or swiped that respond by clear changes; be these shapes or colours or sound enforced. Artificial intelligence and chatbots have also provided us with some great tools to improve website interaction and customer service. Bots, or chatbots, are becoming increasingly common on websites offering micro-interactions across digital media. It’s highly likely that you spoke with one the last time
MANAGEMENT
Chatbots and machine learning will continue to enhance user interactions with websites, especially as auto responder functionality inherent in most chatbots can seamlessly interact with users on your behalf and provide excellent customer service upfront. This starts your relationship with potential customers off on the right foot while simultaneously gathering valuable sales intelligence. In 2019, this technology will continue to be perfected and web interactions will become seamless and standard. This means that your business will be live on the web 24/7 without a cent of overtime being paid. Global legislation will also continue to change regarding the behaviour of Google and its ‘wannabe’s’, which makes updating, redesigning or simply the close monitoring of your website so important. The new year makes a good starting date and yes, you do need to look trendy! ResortNews | January, 2019
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Six steps in cracking the Chinese market 20 Percent of global tourists are from China - Are you engaging the Chinese market effectively?
Since 2012, when China first claimed top spot as the largest single source tourist market for Asia-Pacific countries, their numbers have not diminished. When we consider just 8.7 percent (or 120 million of China’s population) are registered with passports (as opposed to 36 percent in USA), Chinese tourist arrivals globally are expected to double in the next few years. It was not surprising that by 2017, overseas travels of Chinese tourists had ballooned to over 145 million trips. They also account for the world’s biggest spenders with the USA and Germany second and third respectively. So what steps should global travel, hoteliers, accommodation and lifestyle establishments take, in order to bite into a slice of China’s millions of outbound travellers?
11%
means including Chinese versions of brochures and literature about places of interest at your venue, property, attractions, and so on.
Online price comparison website
17%
47%
Online travel agent
Direct booking through the internet
25% Offline travel agent
Step One - Be ‘linguistically visible’ For Chinese travellers, their ‘customer experience’ starts from comfortably browsing and reading your website in their preferred language – simplified Chinese. Don’t however, expect machine translation systems to help you bridge that language divide. Most marketing-related content is written by creative copywriters and so is typically interspersed with satire, slang and colloquial expressions – to be engaging and
enticing to their target readers. Translation machines are not built to decipher emotional expressions, or to analyse if sentences are funny or serious and the end-product could be filled with unnatural sentence structures or nonsensical phrases that could be awfully embarrassing to your brand. Having good localised content is also imperative, especially in trying to woo your target audiences for a call-to-action, to visit your website. Being linguistically visible also
Step two – Understand that China is a mobile-first nation Nowhere in the world are consumers more caught up with their smartphones and mobile apps than in China. The Chinese use their smartphones to perform practically every consumer chore – from everyday purchases, surfing local and global websites for news, communicating and socialising in group chats, etc. Chinese travellers would search on news about overseas destinations, check on hotel websites, weather, etc., on Chinese social media sites and travel forums via their mobile devices. Most would also prefer to be able to make online purchases such as, accommodations, air tickets, train rides, local tours, etc., which are usually booked before their trip. Other items such as, ‘event entry tickets’, ‘car rentals’, ‘restaurant reservations’, etc. will likely be purchased during their trip.
Are you adequately insured? By Anne-Maree Paull, Chief Customer Officer, CHU Insurance
Reports in the media are widespread regarding declining house/unit prices from historical record highs with experts predicting will continue to fall for the foreseeable future. With this in mind some body corporates may believe a reduction in the sum insured for their asset may be justified.
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This article explores how a reduction in house prices has no effect on the replacement value of a building, and why having adequate insurance in place is more important than ever.
Market value vs replacement value Whilst there are some minor differences in legislation between states and territories, a common theme across all jurisdictions is the need to insure for full replacement and reinstatement value. The market value of a property has no bearing on the price to rebuild a dwelling, which incorporates costs associated with removal of debris,
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labour and materials, compliance with current building codes and local council planning provisions, professional fees, taxes, and more.
So what affects replacement values? Whilst housing prices may be falling, the costs associated with the building industry continue to rise. The building price index shows continued growth quarter on quarter, year on year and it continues to consistently outpace increases in the Consumer Price Index (CPI). Furthermore, this growth is a long-term trend dating back to 2003, where quarterly growth ResortNews | January, 2019
These are done through the mobile apps that are installed on their smartphones.
tangible results in gaining access into the large Chinese outbound travellers’ market.
Step three – Understand China’s blockade on foreign websites and online apps
Step four – Understand Chinese ‘FITs’
The majority of western-based internet and online apps such as Google, PayPal, Facebook, YouTube, Twitter, Instagram, Pinterest etc., are censored by the ‘Great Firewall’ of China. In place, there are over six million apps, uniquely-developed in China, while over 200 Chinesebased apps are commonly used by consumers on a daily basis. The Chinese use these apps to browse the internet, perform online payments, messaging, video streaming, social media chats, and so on. In short, they do not have any need to use those Western-based apps commonly used outside China. This means that various online ad marketing campaigns running on western-based apps will not work, resulting in wasted investment spend. For global hoteliers, hospitality, travel, lifestyle and retail establishments targeting Chinese consumers, the correct strategy would be to run eyecatching online banners, video ads, notifications, push-ads mechanicals, etc. on China-based media apps and websites. This will have much more
in the building price index has averaged 1.1 percent compared to inflation at 0.6 percent. (*)
What does this mean? The consequences of having inadequate insurance cover for unit owners could be disastrous. In the event of a major loss or event leading to the complete destruction of a building, any shortfall in insurance cover has to be funded by the unit owners. With the cost of living increasing combined with a potential market downturn effecting unit owners’ most important asset, the need to have adequate insurance cover is more important than ever.
So how do you know if you have enough insurance cover? There are many ways to January, 2019 | ResortNews
FIT refers to ‘Free, Independent Traveller’. The trend amongst Chinese tourists is to move away from stereotype organised ‘flag waving’ tour packages, to more authentic travel and holiday experiences. There is a shift towards self-planned D-I-Y vacations that are not bound by rigid schedules. FITs are usually from middle to higher income households, with an average annual combined income of US$35,000; and it’s estimated that 30 million households have already crossed this threshold. For websites of hotel and tourist resorts intending to woo the Chinese travellers, providing content about the destination’s key attractions such as, “unique places to visit”, “what to do”, “day or night city tours”, etc. are information that are more likely to attract the Chinese FITs.
Step five – Understand Chinese preference on customised travel China’s growth in affluence has created large numbers of higher income earners who enjoy the refined taste of ‘customised travels’. They prefer selfcoordinated or individualised itineraries, as well as unique and meaningful holiday experiences.
minimise the potential for “underinsurance”, including: • Obtain a new valuation regularly – Regardless of whether this is a legislative requirement, ensure you engage a suitably qualified professional expert to assess and value your building on a full replacement and reinstatement basis. Make sure the professional expert factors all necessary legislative requirements (such as removal of debris, professional fees and taxes, escalation of costs during the rebuild phase, etc). If the professional expert determines a sum insured lower than the existing level of cover, obtain justification to clarify the decrease.
In a joint report by China Tourist Academy and Ctrip, bookings for customised travels for the first half of 2018 saw a 300 percent year-on-year increase. Chinese customised travellers want to immerse in the local culture, unique architectures, as well as visit museums and historical sites that are wellknown in a destination. Thus, to attract these customised travellers, it is necessary for hoteliers, hospitality, lifestyle and retail establishments to include features in their website content such as, places of interest, cultural attractions, right down to unique dining experience, entertainment and fun events, etc. It is also important to consider getaway packages that coincide with the Chinese preferred travel calendar. These are during China’s ‘Golden Week’ national holidays, the Chinese high-season periods, which are most ideal as they coincide with the low-season holidays experienced in Europe and USA. Promotional campaigns should be launched three or two months before each of their high-season periods.
Step six – Provide online transaction with Chinese payment gateways From surveys conducted among Chinese travellers, 65 percent had paid their expenses via mobile payments, while 77 percent had spent more because mobile
• Undisclosed renovations and improvements – Make owners aware that any works within their unit should be notified to the body corporate to ensure this is factored into the overall building sum insured. While most policies don’t provide cover for lot owners contents, fixtures and structural improvements do form part of the insured property and are therefore covered by the body corporate insurance policy. A simple notation on an AGM agenda paperwork would create awareness surrounding this requirement. • Ensure you have adequate protection for the worstcase scenario – Past catastrophe and natural
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payments were accepted. It is prudent therefore, to include online payment gateways such as Union Pay, Alipay or Wechat Pay. Union Pay is accepted in over 150 countries. While Alipay and WeChat Pay, the two most popular digital mobile wallets, have partnerships with overseas networks. The Chinese use their mobile wallets for cash transactions, which are ideal for taxi rides, at eateries or convenient stores, which are oftentimes cumbersome due to the language barrier. Having your marketing and promotional content available in Chinese is generally a one-time investment as the same artwork can be used for online reading at your website, or as downloadable pdfs for sharing, as well as for printing of hardcopy versions. And running your online marketing and advertising campaigns through a precision push and pull programmatic ad strategy on Chinese websites and social media platforms (as opposed to international-used platforms), are all prudent investments. These initiatives will translate into greater and better exposure for your branding messages, and also for your ongoing marketing to the millions of would-be Chinese travellers. A well-sustained strategy builds stronger brand presence in this ever-growing market. Needless to say, the financial returns are manyfold.
disasters have illustrated the significant escalation of costs associated with rebuilding. Make sure your building sum insured is adequate to provide protection if the unthinkable was to occur and furthermore, consider safeguarding any potential shortfall in cover by obtaining ‘Catastrophe Insurance’, designed specifically to protect against the escalation of costs as a result of a catastrophe. Note: Catastrophe cover is not a top-up for underinsurance and is only applicable in the event of a declared catastrophe by the Insurance Council of Australia. (*) Statistics obtained from CoreLogic’s Cordell Housing Index Price (CHIP) report dated June 2018
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Over-tourism puts ecotourism on the map residents of the island are able to invest it back into the product – the island itself. Hillman believes over-tourism in some popular holiday destinations is prompting communities and governments to think more holistically about the impact tourism is having on natural environments and the social fabric of these places.
Ecotourism advocates have noticed an uptick in the niche industry. It seems to be slow going, but there is evidence that the broader hotel and accommodation market is looking more seriously at energy efficiency and green buildings, and it’s the tourists themselves driving the emphasis on sustainable tourism. According to Rod Hillman, chief executive officer of advocacy group Ecotourism Australia: “Sustainable tourism is not just occurring in the beautiful and remote landscapes scattered across the country where you’d expect it, it’s increasingly permeating cities and the tourism outfits operating there. “We’re definitely seeing progress towards more sustainable practices across multiple sectors, including accommodation providers. “Visitors just expect it. They don’t book it because it’s green, but if they get there and it isn’t, there will be complaints. If they are paying for accommodation in a place and if the people there aren’t following sustainable practices, they will end up paying the price. “Tourism operators need to align their operations with the “definition of ecotourism” – that is, “ecologically sustainable tourism with a primary focus
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on experiencing natural areas that fosters environmental and cultural understanding, appreciation and conservation. Lord Howe Island is a great example of community-led tourism. The 350 residents of the world heritage-listed island decided that they didn’t want noticeably more tourists on the island than locals at any one time, so applied a bed limit of 400. The bed cap was one of several sustainability initiatives that won the island the top honour at last year’s Banksia Awards. Not only does this mean that tourists and locals alike “aren’t running into heaps of people and can take their shoes off and walk across the beach”, it also makes the accommodation businesses on the island more financially sustainable. Bookings on the island are running over 100 percent and yields are fantastic. Not only are operators getting good prices for their rooms, but the bed licences themselves can be a source of income when they are bought and sold. The licences can often be worth more than the hotel itself,” he said.
In Victoria, Lorne is now home to an off-grid outdoor adventure park called Live Wire Park that can survive off its solar and battery system for three days from a single charge. Water on site is collected and treated to irrigate the park, which features a 525-metre-long zip line, and guests are asked not to bring plastic or packaging if they bring their own food and drinks. “Tourism is a tough game. A lot go broke in the first five years, but it is far more likely for your business to be sustainable if you factor in ecotourism,” adds Hillman. He says this is because these businesses have long-term visions and embed themselves into the community and the region. “You need to think about what benefit the community and the environment is getting here. A happy community that welcomes tourists is also a good sign that the location is not suffering from over-tourism, he added.
As more people recognise that ecotourism consistently delivers a higher quality experience, demand for these services will increase and new markets will be unearthed.
Australia’s most Instagrammed beaches revealed More Australians are tagging their every move on Instagram — and now the social media platform has revealed the top five geotagged beaches across the country. According to Instagram’s Year in Review report, Sydney’s world-famous Bondi Beach took out the top spot for the most geotagged beach, followed by Byron Bay (Main Beach) and Manly Beach in New South Wales. Fourth spot went to Surfer’s Paradise Beach on the Gold Coast, followed by Melbourne’s famous St Kilda Beach. The data also showed that Bondi Beach was the top geotagged location in NSW. In Victoria, the National Gallery of Victoria was most popular spot for Instagrammers to take their photos and videos, while South Bank was Queensland’s top location. Glenelg Beach took out South Australia’s most geotagged place, Uluṟu-Kata Tjuṯa National Park was the most popular spot in the Northern Territory,
And most of this income stays in the community because all accommodation that comes up for sale on the island must be offered to all locals before an outsider can buy it. With this extra cash coming in, TOURISM
ResortNews | January, 2019
“They want to go there to stay in a certain Airbnb, and in some cases, the location is almost secondary,” said McDonagh.
and the National Gallery of Australia was the top spot for Instagram posts in the ACT. In Western Australia, Rottnest Island was the most popular location, and Tasmania’s Museum of Old and New Art (MONA) was also a top choice.
Airbnb’s top 10 trending destinations in Australia for 2018 are: Wagga Wagga (289 percent increase in bookings year-on-year)
As for the top five geotagged Australian landmarks, NSW dominated the list with Bondi Beach, the Sydney Opera House, Sydney Harbour and Darling Harbour taking out the top four spots followed by the National Gallery of Victoria. Overall, the top five mostused Instagram hashtags across Australia were #love, #melbourne, #australia, #sydney and #instagood. Currently there are nine million active monthly Australian users on Instagram, which equates to more than 40 per cent of the population, which has increased from seven million just two years ago.
Blackheath (281 percent) Toowoomba (229 percent) Tamborine Mountain (205 percent) Mount Gambier (202 percent) Corowa (175 percent) Bridport (173 percent)
Regional towns dominate Airbnb’s list of most indemand locations for 2018
isolation, they’ve got Charles Sturt University down there, there’s a big hospital, there’s the Botanic Gardens and there’s the art gallery.
According to the 2018 Yellow Social Media Report from Sensis, 59 percent of people access social media every day and they check it more than five times a day.
New data from the short stay platform found a dramatic increase in demand for accommodation in regional areas compared to cities, with Wagga Wagga the most sought after when comparing bookings made in 2018 to the previous year.
Australia’s biggest Hollywood exports have taken out the nation’s top five Instagram accounts with Thor, aka Chris Hemsworth, leading the way with the most popular account.
Airbnb country manage Sam McDonagh said the appetite for stays in smaller, more isolated Australian towns was driven in part by a greater range of accommodation.
Hemsworth also took out the top place for Australia’s most-loved post with a photo of himself with his wife Elsa Pataky and his birthday cake – the post had more than 3.5 million likes.
“Looking at the data, what we are really seeing is that more than half the bookings made in Australia this year were made in regional areas. It’s a growing trend, and it shows people are looking to stay outside city areas now,” he said.
Hugh Jackman came in second with Margot Robbie third, Ruby Rose fourth and Miranda Kerr in fifth place.
“Looking at Wagga Wagga in
“For people who have always been interested in Wagga Wagga, but have never actually considered travelling there before, they can now, because there are simply more accommodation options.” McDonagh said the surge may also be driven by the efforts of those areas to attract visitors in tough economic times. “Consider the drought-stricken times we have had in NSW, as local communities host events and attract people, these events naturally attract guests, too.” Another trend identified by Airbnb was guests searching out listings based on aesthetics rather than location and ‘wish-listing’ them, then going on to travel to destinations they wouldn’t otherwise have considered.
Jindabyne (166 percent) Strahan (163 percent) Mudgee (158 percent)
Traveller Made welcomes Australia as a new preferred destination One of the world’s leading travel networks focused on luxury, bespoke itineraries has welcomed Australia as a new preferred destination. Traveller Made has 365-member agencies dedicated to providing unique and exclusive journeys to wealthy travellers looking for different and original experiences and requiring skilled and knowledgeable advisors. “Partnering with Tourism Australia will help the community of expert travel designers focus more on this gem of a destination by bringing them more in-depth knowledge and reasons to promote very specific and hidden adventures,” said Quentin Desurmont, President of Traveller Made.
Facebook and Instagram Group Industry Director Naomi Shepherd said love was in the air on Instagram this year. Globally, the number of times a heart was used in comments topped 14 billion. The most used face filter in Instagram Stories was Heart Eyes. The happiest geotagged location in the world was Disneyland in Tokyo, and the highest growth hashtag community was #fortnite The year’s top advocacy hashtags were #metoo (1.5 million), #timesup (597K) and #marchforourlives (562,000). January, 2019 | ResortNews
TOURISM
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The new travel boom: why your next holiday won’t be where you expect Today, the number of people on the move is unprecedented, with international tourist arrivals increasing from just 25 million in the 1950s to 1.4 billion in 2018. Historically, travel was a luxury, but thanks to lower barriers to travel and falling costs, it is now within the reach of millions. These factors, combined with the growth of disposable income, the rise of the middle class in many emerging markets, and changing attitudes towards travel, have enabled the industry to flourish. The global middle class is forecast to grow by a further three billion people between 2011 and 2031, the majority of whom will come from emerging markets, with China and India leading the way. While travel is already booming in China, it is estimated that only four percent of Chinese nationals have passports. Similar trends are apparent in other emerging markets. What is clear is that these new travellers, like millennials and baby boomers before them, are looking for experiences. In previous decades, North
Top 15 Most Improved
Africa, the Middle East and Asia-Pacific is expected to grow exponentially in the coming decade.
Travel & Tourism Competitiveness Report 2017 Economy
Global Rank
Performance Change
Change
Japan
4
6.59%
+5
Azerbaijan
71
6.36%
+13
Tajikistan
107
5.27%
+12
Vietnam
67
5.04%
+8
Israel
61
5.03%
+11
Algeria
118
4.91%
+5
Bhutan
78
4.73%
+9
Gabon
119
4.68%
+5
Korea. Rep.
19
4.53%
+10
Egypt
74
4.51%
+9
Peru
51
4.09%
+7
India
40
4.02%
+12
Mexico
22
4.01%
+8
Chad
135
3.98%
+6
Albania
98
3.97%
+8
Source: World Economic Forum 2017, The Travel & Tourism Competitiveness Report.
America and Europe dominated travel markets, but this may not be the case for much longer. By 2030 most of the growth in international travel will come from Africa, Asia and the Middle East, which will enable further growth and job opportunities in these regions. Although markets in Europe and the Americas will continue to grow, the rate
is incomparable to other regions. In fact, since the global financial crisis, tourist expenditure from developing countries has grown faster than from advanced economies – a trend that is on track to continue. In the past, the majority of travel was north to north, but this reality is changing. Outbound travel from
Developing and emerging markets are not only becoming larger source markets, but are also improving their own travel and tourism offers to position themselves as more attractive destinations, thus helping their industries develop further. Why should countries continue to enhance their travel and tourism competitiveness? Because the pie continues to get bigger. More people are travelling than ever before, with international arrivals expected to reach 1.8 billion by 2030. For 11 years now, the World Economic Forum (WEF) has carried out an in-depth analysis of the travel and tourism competitiveness of 136 economies around the world. Its current findings are gathered in The Travel and Tourism Competitiveness Report, a detailed report that places each of the survey countries on the WEF’s Travel and Tourism Competitiveness Index in order to measure “the set of factors and policies that enable the sustainable development of the travel and tourism sector, which in turn, contributes to the development and competitiveness of a country.” In the 2017 edition of the report, it was established that that 12 of the top 15 most-improved countries are from developing and emerging markets, with at least one country from each geographical region featuring. The report also suggests that between 2016 and 2026, the top 10 fastest-growing destinations for leisure travel spending are expected to be India, followed by Angola, Uganda, Brunei, Thailand, China, Myanmar, Oman, Mozambique and Vietnam.
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TOURISM
ResortNews | January, 2019
These shifts suggest that developing and emerging countries are catching up, providing better conditions to make their travel and tourism proposition more competitive and, therefore, becoming better prepared to attract and welcome the millions of new tourists who will travel for the first time in the coming decade. This growth in demand is here to stay. South-to-south tourism is on the rise and will continue to increase as these countries improve their competitiveness and develop their travel and tourism sectors.
Which cities attracted the most tourists in 2018? A visit to one of the world’s major urban centres has lost none of its appeal, but which cities attract the most tourists? The numbers of international visitors travelling to over 600 metropolitan destinations including both business and leisure arrivals - have been compiled in a new report by Euromonitor International in its annual Top 100 City Destinations 2018 report. To create a more accurate picture of tourism, the survey excludes some traveller types, such as domestic January, 2019 | ResortNews
Many of these Asian cities serve as regional transport hubs - particularly Hong Kong, Singapore and Kuala Lumpur.
visitors, day trippers, people in transit and cruise passengers.
The appeal of Asia Hong Kong remains the planet’s most popular city destination, with inbound tourist numbers expected to exceed 30 million before the end of the year. Visitor numbers grew seven percent in 2018, up from five percent the previous year. The Asian city’s location and ease of access make it a magnet for visitors from mainland China, which accounts for over half of expected visitor numbers.
The old favourites Outside of Asia, the UK’s weak pound contributed to London becoming the third most visited tourist city, with arrivals exceeding 20 million in 2018, an increase of 4.5 percent on the previous year. Neighbouring Paris dropped from fifth to sixth spot despite visitor numbers growing by 6.5 percent.
Six of the top 10 most-visited cities are Asian. Bangkok comes second with over 23 million visitors in 2018, up 5.5 percent year on year.
In the Middle East the city destination of Dubai reached sixth position, ahead of the pilgrimage site of Mecca which comes in at 21st out of 100.
Singapore is in fourth position and Macau comes in fifth, as it exploits its appeal as the Las Vegas of Asia. Macau draws tourists from across the region and further afield, and has benefited from several major infrastructure projects which have made the enclave more accessible.
Dubai’s visitor numbers exceeded 16.5 million, but increasingly tourism is spreading throughout the emirates, with resorts springing up in several locations along the Gulf coastline.
Further down the ranking, the business hub of Shenzhen serves as an overland route between Hong Kong and mainland China.
New York, in eighth, position is the lone representative of the Americas in the top 10 list, with its closest rival, Miami, in 22nd spot. The Big Apple’s visitor numbers increased 3.1 percent in 2018 as it welcomed 13.5 million visitors. TOURISM
Who are the big spenders? While global arrivals at 1.4 billion people in 2018 – a growth rate of five percent – trips to the world’s top 100 cities are expected to increase by 7.5 percent. The rise of city hubs is most pronounced in Asia, where 41 of the world’s top 100 city destinations are located. Asian spending growth in city destinations is reflected in wider tourist receipts. According to the United Nations World Tourism Organisation (UNWTO), newly affluent travellers from China account for almost one fifth of the 1.34 billion that the world tourism industry spent in 2017. China’s tourist spending reached more than $257 billion in that year, followed by travellers from the US who spent $135 billion. In total, Asia Pacific tourists accounted for 25 percent of world outbound travel, but the region was out-travelled by Europeans who accounted for almost half (48 percent) of global tourism trips. While economic globalisation has been taken to task by some world leaders recently, the travel industry continues to open doors to new destinations and cultures, boosting connectivity.
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Queensland / New South Wales
Our vision...
Why use CRE?
“To be the Leading Australian Business Broker by providing the industry’s best service – matching quality businesses with genuine buyers.”
At CRE we are focused on service, keeping both vendors and buyers up to date on the status of either a sales progress or on an enquiry from a buyer. All of CRE Brokers have dedicated administrative support. This is to ensure that communication is timely and consistent and that both Buyers and Vendors have a secondary person
to contact - should you have a question whilst our Brokers are on the road, out of mobile range or negotiating a sale. CRE Brokers has been operating since 1982 and has a dedicated Valuation department that is able to provide educated and qualified advice. Twenty five brokers along the east coast / throughout Australia will be briefed on your property to accelerate the sale. CRE Brokers has a database of over 40,000
buyers across Australia and Asia. Our Brokers are experienced operators with strong industry experience - our sales exceeding $150 million in the last financial year. Our services include sales of Management Rights, Motels, Hotels, Caravan Parks as well as providing Marketing and Sales advice, Property and Business Valuations and Appraisals for Current Selling Price.
Queensland Brokers
Mike Mallory
Jim Prentice
Peter Sagner
Jim Lowe
Ronnie Slebos
Brisbane QLD
Brisbane QLD
Brisbane QLD
Gold Coast QLD
Central QLD
0409 494 098 mikem@crebrokers.com
0412 984 684 jimp@crebrokers.com
0401 814 404 peter@crebrokers.com
0456 000 480
0414 964 333 ronnie@crebrokers.com
Mike has been in Real Estate and Management Rights since 1996.
Jim has been involved in the Management Rights Industry since 1998.
Peter taught Mathematics and Physics across Queensland for over twenty years. Business operations since leaving Public Education include: Bulk Freight Transport; Taxi Operator; Post Office; Caretaker/Property Manager Management Rights. Involved in Residential sales and graduating to Management Rights sales since 2014, Peter is well trained and exclusively focused on “The Vendor”.
He has a solid base of clientele that has entrusted him with their most valuable asset because of his attention to detail and his sense of duty. Due to these attributes his referral base is continually growing with further satisfied clients.
Previously Owner/Operator of two large complexes for over 5 years until obtaining his full Real Estate License and moving into Management Rights sales in 2003. Jim has listed and sold hundreds of complexes establishing himself among the strongest and longest serving Brokers in Brisbane.
jim@crebrokers.com Jim was introduced to the Management Rights concept by purchasing the Rights to a large complex in Brisbane consisting of multiple Body Corporates which he operated for 9 years, eventually selling in 2013. After selling Jim relocated to the Gold Coast specialising in Management
In 2006 Ronnie purchased management rights in Teneriffe, Inner Brisbane where he single handedly managed the complex for 7 years. After selling Ronnie relocated to Agnes Waters, Central Coast QLD. He appreciates that property inspections need to be accompanied by the Broker, and because Ronnie loves to travel his service is second to none.
07 5371 0165 | admin@crebroke
Our strengths are your results. Craig Clark Director, QLD & NSW
0456 000 880 craig@crebrokers.com As a Director of CRE Brokers, with over 20 years experience, Craig has vast industry knowledge, as an owner operator of accommodation and hospitality businesses to business sales. QLD/NSW office is where Craig works closely with the team to ensure vendors and purchasers are provided with an unmatched service.
Our team... Our Brokers have broad knowledge and experience in all areas of tourism and hospitality. Our team are:
CRE Brokers QLD NSW Administration: Chris Norgrove and Sonya Clark are based in our Coolum Beach Office.
New South Wales Brokers
Tom Noonan
Mike Duffy
Stephen Pursell
Darren Leaney
Scott Taylor
Cairns QLD
Sunshine Coast QLD
Byron Bay NSW
Coffs Harbour NSW
Newcastle NSW
0456 007 199
0456 565 353
0456 017 677
tom@crebrokers.com
0456 003 386 mike@crebrokers.com
stephen@crebrokers.com
darren@crebrokers.com
0456 000 299 scott@crebrokers.com
Living on the Northern
After 20 years of Sales &
Having owned managed
Darren has owned multiple
Being based in Newcastle
Beaches of Cairns, Tom
Marketing in the building
gives Scott easy
has now more than 20
industry, Mike purchased
and refurbished many
award winning businesses and is highly regarded as
access to Sydney and
years experience in the
a Motel in NSW in which
hotels in NSW, shows that Stephen has enthusiasm
a sales and marketing
the Central Coast.
Industry from Management
he renovated, rebranded
strategist. Retail sales and
and turned into a
and a genuine interest in the
With over 20 years
positions and Owner/
successful business.
franchise manager for SMES
experience operating large
Operator of Management
Hospitality Industry. Stephen
holiday parks, Scott is still
Rights, Motels and Hotels.
brings decades of Hotel and
and multi-million dollar
Mike then purchased a Hotel
Liquor Industry knowledge
brands and start-ups.
very passionate about
Toms local knowledge
in the Murray River region.
alongside his passion for
Darren has extensive
is extensive and he has
the hospitality Industry.
Now based at the Coolum
hospitality businesses to
accredited business
His knowledge in relation to
gathered many contacts
Beach Office specialising
his sales. Stephen services
qualifications, including the
Local Government and Crown
during his long career.
in Hotel & Motel sales.
NSW and SE QLD.
Property Council of Australia.
Reserve Land is extensive.
ers.com | www.crebrokers.com | 3a, 5-7 Birtwill Street, COOLUM BEACH QLD 4573
Accommodation Industry Golf Series plays on… Started well over 30 years ago, the Accommodation Industry Golf Series has always provided a great networking opportunity for all involved with the accommodation industry on the Gold Coast, Brisbane and Sunshine Coast. The 2019 series dates are already locked in, with events being held in March, June, September and December.
Prize winners: Peter O’Shea and John O’Shea
A great event was had by all
The series receives great sponsorship support each year, which assists with being able to put together great prizes, the pre-requisite sandwiches and drink vouchers out on course, BBQ dinners and fun sponsor activity holes. Major sponsor Bartercard provides a major holiday each year to players playing in more than three rounds of the series, while Choice Hotel Group and Resort News also offers accommodation prizes at each round.
Bruce Thomson
36
From Left: Bruce Thomson; Stewart Shimmin, Resort News; Michael Newton, Watt Utilities and Dennis McKenzie, Property Training Australia
MC, Richard Champion EVENTS & APPOINTMENTS
Overall winners: Sue and Mike O’Farrell
ResortNews | January, 2019
ARAMA Awards program is gaining momentum! The ARAMA 2018/19 awards aimed at recognising and rewarding the individuals and companies who make a significant contribution to the management rights industry and community, are rapidly gaining momentum. The ARAMA ‘Reward and Recognition program’ aims to acknowledge the exemplary service of sales brokers and other professional service providers within the industry, the prestigious awards will also be recognising the achievements and operational excellence of resident managers – both short- and long-term accommodation providers.
a journey and to help with this journey, the ARAMA Awards will provide a means of measuring and benchmarking within our industry.
Speaking of the bold initiative, ARAMA CEO Trevor Rawnsley said: “Each and every operator, organisation and individual within the management rights sector is unique, but they are all striving to reach a common goal, excellence. Excellence is
“Awards have multiple benefits for a business,” he added. “They are probably the most costeffective way of differentiating your building and business from the crowd, leveraging the promotional benefits associated with them. Receiving an industry award demonstrates to your committees, owners, tenants, guests and clients that your business is not only one to be trusted but also one that many people are proud of due to outstanding customer service, day-to-day operation and business sense.” Rawnsley urged all members to participate with nominations
- whether it be for their own property or another. “Be an active part of raising awareness of this hard-fought for industry, and in recognising the professionalism and success being achieved by our operators.” Sponsored by leading accommodation business opportunities portal AccomProperties, the ARAMA Awards program has already attracted a number of contenders vying for the specially-designed trophies and amazing travel prizes, so don’t delay your nominations! The prestigious event is scheduled for July 2019. For further information please www.arama.com.au or call Kelley on 07 3257 3927.
T R O S E R R U O Y E T O M PRO Y T U A E B IS H T H IT W 24/7 There are not many cars in the world that actually make you feel good and spread happiness while you drive down the road. Having the privilege to drive a ‘woodie’ brings with it waves of approval from people on the street and other drivers on the road. Returning to the parked car you will frequently find people photographing it or standing next to it to be photographed. People regularly approach you at service stations, shopping centres and tell you what a great car you have. The nostalgia and memories the woodie triggers, brings joy to almost every baby boomer or surfer that sees it. Included with the sale of this classic surf woodie is an extensive collection of woodies consisting of model cars, artworks, books, badges, pins, surf memorabilia and unique one-off creations. 1969 Morris Minor Traveller – aka ‘Woodie’; just over 95,000Ks; current owner 27 years. Serviced annually. Price only $29,500.
FOR MORE INFORMATION CONTACT WOODY ON 0435 122 125
January, 2019 | ResortNews
EVENTS & APPOINTMENTS
37
print shows 85 percent of that money won’t be made available until four years from now. That’s why the parliamentary budget office, which is completely independent, noted in a recent report that on current planning, federal infrastructure grants to the states, expressed as a proportion of GDP, will halve over the next four years. That’s absurd. While infrastructure provision is a quality-of-life issue, it is also about jobs and economic development. The right rail and road projects create short-term economic activity and jobs.
Population growth needs more infrastructure investment
But over the longer term,
Population and the pressure on infrastructure are shaping up as key election issues. Here’s what the shadow minister for infrastructure and cities, Anthony Albanese, says are the problems and the solutions.
In particular, it has failed to invest in public transport, leaving millions of Australians stuck in traffic jams.
from an industrial estate to a
One of Tony Abbott’s first decisions after taking office in 2013 was the cancellation of all Federal investment in public transport projects that were not already under construction, including transformative projects like the Melbourne Metro and Brisbane’s Cross River Rail.
set up or expand an exporting
A few years back there was a popular genre of computer games that allowed players to build civilisations from the ground up. Players would build roads, water supplies and industrial precincts and, as their cities grew, they would attract workers whose taxes would allow players to continue to build their civilisations, raise armies and conquer the world. However, if the player failed to provide adequate infrastructure, community sentiment would go sour, residents would leave, the civilisation would collapse and the player would have to start all over again. In 2018, with population growth and traffic congestion causing increasing tension in the Australian community, we can learn something from the basic principles behind those computer games. It’s simple really – as the
38
population increases, you need to invest in railways, roads and other infrastructure commensurate with that growth. Otherwise, congestion degrades economic productivity and erodes living standards. In the current population debate, many Australians wonder whether our annual immigration intake should be lowered. Immigration is indeed a factor affecting population growth and congestion. But it’s not the only factor. We can accommodate population growth, but only if governments support it with appropriate infrastructure investment. That’s where the AbbottTurnbull-Morrison government is questionable. Over the past five years total annual infrastructure investment in this country is down by about 17 percent compared with the average levels during the period of the former government.
Mr Abbott has some frankly bizarre views about public transport. Somehow, he believes no-one in Australia catches trains. In his 2009 manifesto Battlelines, Mr Abbott wrote: Mostly there just aren’t enough people wanting to go from a particular place to a particular destination at a particular time to justify any vehicle larger than a car, and cars need roads.
In the same period the national population, according to the Australian Bureau of Statistics, increased by about 1.5 million, or about 6.5 per cent.
So Mr Abbott cut all urban rail funding and transferred the money to toll road projects, some of which he failed to get off the ground.While his successors Turnbull and Morrison appear to be less hung up about public transport, they have failed to restore Mr Abbott’s cuts.
At a time of strong population growth, the Coalition has skimped on nation building.
Some public transport investment was announced in the budget in May. But the fine
DEVELOPMENTS
they boost productivity and lead to job creation. As a simple example, if a new freight rail line halves travel time port, the efficiency gain means the estate suddenly becomes a much more attractive place to business, thereby creating jobs. That’s why the Coalition’s cuts to infrastructure have been so short-sighted. They seem to regard nation building as a nuisance to be avoided until someone complains. They appear to have become so obsessed with small government that they’ve forgotten that the role of government includes providing infrastructure to allow the economy to grow. Good governance sees infrastructure investment as an essential component of economic and social policy. It’s about giving Australians the services they are paying for through their taxes, but also driving economic growth that will benefit their children and grandchildren. None of this is rocket science. It’s something that politics needs more of – common sense. ResortNews | January, 2019
Investors keeping rents high across the country According to the Rental Affordability Index report from National Shelter, Community Sector Banking, SGS Economics and Planning and the Brotherhood of St Laurence, the number of Australians renting has increased from 25 percent of households to 35 percent between 1995 to 2017. The shift towards renting, the report claims, is due to the introduction of the capital gains tax reduction and negative gearing in the 1990s, which resulted in investors pushing out those would-be owneroccupiers into the rental market. The current state of interest rates and a widening income inequality have further emphasised the rise in renting, while more middle- to high-income households are renting longer, which drives rents up further. “There is less social and affordable housing stock available than there once was a decade ago. As a result, more low-income Australians are pushed into the private rental market and pay unaffordable rents,” the report noted. “As it stands, 44 percent of all low-income households are in housing stress, compared to 35 percent in the late 2000s. “This rises to 51 percent for households in NSW, or 62
January, 2019 | ResortNews
Industry welcomes ‘Build-to-Rent’ support
percent when considering just households in the bottom income quintile. According to the report, the greater Hobart is the least affordable capital city in all of Australia to rent in for a tenant, with a rental affordability index (RAI) of 101 as of June 2018. This is considered to be unaffordable for the median rental household. This disparity comes from household incomes being lower than the national average, while rents are more aligned with averages found on the mainland, the report stated. Next in line is greater Sydney, although the report noted that it has marginally improved since December 2017 with an RAI of 113, with its failings in low-income households and general unaffordability. Following this was greater Adelaide with an RAI of 114, which has remained around this point for around 18 months, then greater Brisbane with a RAI of 123 due to rental affordability progress made in early 2017. This is followed by greater Melbourne with a RAI of 127, which has remained consistent with 2017 levels, then the ACT with a RAI of 128, although this figure has been in decline since the December quarter of 2018.
The Queensland property industry has welcomed a commitment from the State Government to catalyse the development of ‘Build-toRent’ residential projects through a new pilot subsidy program.
investors who have a strong interest in delivering high quality, well managed and attractive developments.”
Property Council Queensland Executive Director, Chris Mountford, described the move as a win-win for the property industry and Queensland renters.
The Government’s $70 million commitment, made in conjunction with the release of the Mid-Year Fiscal and Economic Review, will see a targeted subsidy provided to proponents to deliver affordable rental housing through a Build-to-Rent development with 10km of the Brisbane CBD.
“This is a very welcome step towards creating a new way of delivering housing options for Queenslanders that will deliver high quality rental accommodation and provide greater security of tenure,” Mr Mountford said. “Build-to-rent residential development isn’t well known in Australia, but it is an increasingly popular form of housing in the UK and the US.” “Build-to-rent buildings are built specifically for long term rental, often by big institutional
“Tenants in build-to-rent developments are able to enjoy longer contracts, and greater amenity than what is available in the current private rental market.”
“This will not only unlock economic activity, and create jobs but also help ensure the long-term housing needs of Queenslanders are met,” Mr Mountford said. “By partnering with the private sector to get these projects off the ground, the Government is taking a welcome step towards ensuring build-torent gets a foothold in the Queensland market.”
Greater Perth was considered to be most affordable in terms of rental affordability with a RAI of 144, and has done so for the last quarter of 2017. – SmartPropertyInvestor
DEVELOPMENTS
39
Popular hot spot tipped to see rises Despite Brisbane’s overall weakened market over the last few years, CoreLogic’s Australian Home Value Index has forecast a 6.5 percent rise in apartment values in Brisbane, which Darren Piper of Universal Buyers Agents claimed was a sign that property buyers needed to watch. “After so much doom and gloom we’re already seeing a huge uplift in the number of enquiries we receive for
Brisbane,” Mr Piper said. “Sydney and Melbourne prices are falling but they are still well out of reach for the average buyer. “But Brisbane’s more affordable market puts property buying squarely in the reach of first-home buyers, investors and people looking for a location change.” By the end of this year, apartment values in Queensland’s capital are expected to rise 0.8 of a percentage point, following a decline of 2.9 percent.
“We’re seeing a lot of buyers attracted by the lifestyle, great schools, weather and prices of course,” Mr Piper said.
upgrading, than we have seen
“There’s also a renewed confidence in the market so we’re seeing more people
local economy with a
over the last 12 months. “Overall, it has a strong lifestyle and affordability advantage,” he said.
Big deals signal growing interest Nobby’s in solar and building materials Outlook
resort restored
A couple of interesting big deals have added weight to the rising importance of sustainability and the built environment patch.
A rundown Miami holiday resort on the Gold Coast has been restored to its former glory in a move that is tipped to change the face of the suburb.
In one move, CSR said it would see sell its Viridian Glass operation for $155 million, a move that’s been mooted for many months. And in another, Schneider Electric launched its Schneider Electric Ventures, which “identifies, nurtures and supports innovations contributing to future sustainability and energy efficiency”. The new venture has committed between 300 and 500 million euros for companies that will contribute to companies that are “more connected, greener, efficient and sustainable”. Among the first recipients of the investment are eIQ Mobility, a start-up that “enables and accelerates electric mobility at scale by providing ‘electric fleet as a service’ to large commercial fleets and Clipsal Solar, which is dedicated to “on-grid and off-grid solutions for residential and commercial applications in Australia.” The company made a point of noting Australia’s 1.8 million households now with solar panels, with another 134,000 forecast to be
40
added by 2021 as part of the logic for the investment. Clipsal Solar chief executive Preeti Bajaj said that the new venture was conducting pilot testing in both South Australia and NSW and was preparing to enter the market in March or April. Ms Bajaj said the market was “crying out for a trusted, independent entity able to analyse real-time data and advise households on cutting their power bills and making sure their homes were future-proofed as technology shifted fast. It won’t be selling solar panels though,” she said. “It’s almost like your energy partner, but with more data analytics.” Buyer of the Viridian business
is Crescent Capital Partners, which will take possession of Viridian’s Dandenong operations in outer eastern Melbourne, and lease the company’s Sydney premises at Ingleburn. CSR managing director Rob Sindel said in a statement: “Viridian operates the only float glass manufacturing line in Australia and New Zealand as well as downstream glass processing operations. Following a strategic review announced in July 2018, the board came to the view that the funds employed in the Viridian business would generate better future returns for CSR shareholders if they were invested in its core building products business.”
DEVELOPMENTS
Nobby’s Outlook resort on Marine Parade has opened its doors under the new name Nalu following the year-long multimilliondollar redevelopment. Melbourne-based cochief executive of Moose Toys, Paul Solomon, was behind the makeover. He was the mystery buyer who snapped up the prime beachfront landholding at auction in September last year for $23.75 million. Familiar with the area after dropping $25 million in 2016 on a mega mansion just up the road, Mr Solomon said the renovation of Nobby’s Outlook was designed to restore the building to its former “glamorous glory”. ResortNews | January, 2019
The Manta
Resort Pemba Island, Zanzibar
Paradise lost? Fear not, this place is what your inner visions are made of… If you are familiar with Robert Frost’s poem “The Road Not Taken” you will instantly and emotionally connect with Manta Resort and Pemba Island. If not – make sure you read and digest it. The Manta Resort lies on the remote north-western tip of Pemba Island, on a fabulous white beach overlooking the crystal-clear waters of the Pemba Channel. Pemba is a rare gem. A remote tropical and pristine island off the east coast of Africa, untouched by mass tourism. Home to compassion, simplicity and time. But simplicity does not necessarily exclude luxury. Or as the owners call it – “real luxury”. The Manta Resort is for the dedicated, the true explorers with an urge to find a home where there is heart and purpose. It is for those who will endure the extra bumpy mile to discover a haven of nonpolluted serenity, of silence, solitude and inclusion. Where you are greeted as family, not as a stranger or a tourist. A different reality, closer to nature, closer to the true you. A home of friendliness, sunshine, natural food, superior service, fresh air, diving in crystal clear waters and timeless existence. A five-star retreat at the end of the road you are about to take.
January, 2019 | ResortNews
DEVELOPMENTS
In this tranquil and beautiful corner of the world you are able to indulge in a unique, private floating island with your bedroom four metres below the surface. It is yours to enjoy while sunbathing and stargazing on the top deck, lounging and dining on the water deck and sleeping surrounded by a tropical marine environment. Anchored in an ocean floor anomaly, the floating underwater room tops almost anything. Encapsulated within a turquoise blue bubble, watching shoals of reef fish swim by - sometimes in three or four layers of different species, this is a truly heart-stopping, yet awakening, experience. The floating structure, Swedish engineered, provides three levels, those above the water clad in local hardwood. Each one worthy of its own story. And when you’re done playing Neptune, there are the Sea Front Villas that are air conditioned, spacious and private, with a centred king size bed and large ensuite bathroom. A secluded sun terrace faces turquoise waters and spectacular ocean sunsets. Romantic and very relaxing, Manta Resort has one of the best swimming beaches in the whole Zanzibar Archipelago, and the diving is world class. The setting, the diversity of species, the personal instructors/guides and the untouched coral reefs surrounding the entire island make Pemba one of the top dive sites in the world.
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EXCLUSIVE MANAGEMENT RIGHTS PURCHASE OPPORTUNITIES VARSITY LAKES •
Large central Gold Coast permanent
•
76 of 99 Townhouses in the letting pool
•
3 Bedroom, 2.5 bathroom townhouse
•
Substantial BC remuneration of $212,000
•
Perfect for husband and wife team
NETT PROFIT $386,400
Offers Over $2,900,000
SURFERS PARADISE •
2 Managers apartments, 1 x 1 Bed, 1 x 2 Bed
•
High-rise complex with 109 keys, 42 units in Letting Pool
•
25 Year Caretaking and Letting Agreement
•
Large tower style complex
•
Excellent building facilities and attractions
NETT PROFIT $420,000
TOTAL $3,300,000
BURLEIGH HEADS •
Outstanding Burleigh Heads Location
•
3 bedroom, 2 bathroom luxury apartment
•
Excellent building amenities and services
•
A healthy Body Corporate salary of $91,782
•
Room to increase letting pool and increase occupancy from the current 76%
NETT PROFIT $216,846
TOTAL $1,585,000
SURFERS PARADISE •
Absolute Beachfront location
•
Large stunning 3 bedroom, 2 Carpark managers unit (Amazing Views)
•
Walk directly from the “heated” swimming pool area onto pristine beach
•
Great completely seperate office with picturesque views
•
Reasonable set hours, works perfectly for a couple to run jointly
NETT PROFIT $316,609
DUSTIN ALLEN
CHARLES NURSE
M: 0424 104 310 E: dustin@stratacorp.com
M: 0424 104 310 E: charles@stratacorp.com
WWW.STRATACORP.COM
If you are looking to buy or sell, contact us!
TOTAL $2,850,000
1800 111 622
FOR SALE Brisbane EXCLUSIVE LISTING
Riverfront complex offers the best of Teneriffe’s lifestyle Perfectly located in the prestigious heart of Teneriffe The Teneriffe City Cat and bus transportation services are situated close to the opportune boardwalk flanking the nearby riverbed. Fortitude Valley’s lively James Street and New Farm Park are also easily accessible.
•
River front view manager unit
•
Only 3km to Brisbane CBD
•
Bus stop just in the front of complex
•
Majority of income underpinned by BC salary
•
Manageable workload – no set office hours
•
Surround over 10 famous state and private school
•
Resort style complex
•
Walking distance to restaurants, cafes and local shopping hot-spots
•
Suitable for a couple looking top quality lifestyle
Nett Profit: $167,000
Business and Unit Sale Price
$1,660,000
Celine Tseng
0423 566 566, celine@shinerealty.com.au Office: 07 3161 8979, 60/223 Calam Rd, Sunnybank Hills www.shinerealty.com.au
New Managers
www.accomproperties.com.au
Sales Report
Munna Beach Apartments
MANAGEMENT RIGHTS Gold Coast Broadwater Keys Tony Zhang
Labrador
MRS
Palm Beach
RBA
San Delles Rob Parsons
Brisbane Gabba Lifestyle Managers - Veritas & Mondrain
L to R Nikki & Sean Cox, with Marty Scollon, Robyn and Cam Orwin
Marty Scollon and his sonin-law and daughter, Cam and Robyn Orwin, are new to management rights and looking to embrace the sea-change of the beautiful Noosa River and the balmy Sunshine Coast climate. They’ve just purchased Munna Beach Apartments, one of Noosa River’s highest profile resorts with a total of 48 units. It didn’t take Marty long to decide that Munna Beach would be the perfect fit for him and his family with its fantastic location and views of the iconic Noosa Heads. Marty hails from the insurance
Mo Property
industry, and Cam and Robyn had their own home maintenance business there. Having visited the Noosa region for many years on holiday, the trio decided it would be a great place to live, and more importantly a great opportunity for the family. Munna Beach Resort holds great appeal to them, given its situation on Gympie Terrace and the aesthetic appeal of the grounds.
Woolloongabba
Sunshine Coast / Wide Bay / Fraser Coast Munna Beach Apartments Marty Scollon & Cam & Robyn Orwin Noosa Heads George and Angela Levendis
Maroochydore
ARMS
Monaco Resort Jillien Lamprecht & Jason Whitelock Caloundra
ARMS
North Queensland Reef Gateway VY & Michael Forseter
Sean and Nikki Cox of Tom Offermann Real Estate in Noosa wish Marty, Cam and Robyn much success in their new venture.
Cairns North
RBA
Port Macquarie
MRS
Casuarina
RBA
New South Wales Macquarie Waters James Ding Santai Retreat
MOTELS & OTHER
Sea Change Beachfront Apartments Geoff Ellis and MR Sales would like to congratulate Erich and Stephanie Weber and Mark Moss and Yahong Tang on acquiring the management and letting rights to Sea Change Beachfront Apartments at Trinity Beach.
Queensland Beerwah Lodge Motel MA Blanchard & LM Moir
Beerwah
RBA
Bowen Arrow Motel E. Backer
Bowen
TB
Andrew Miller
TB
Batemans Bay
RBA
New South Wales Artesian Spa Motor Inn
All four of them are from Sydney although Mark and Yahong arrived in Far North Queensland a couple of years ago when they purchased another management rights business. Erich and Stephanie are new to management rights but bring strong management skills and experience in customer driven businesses with them to manage what is arguably the best beachfront resort in the region.
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TO*ARMS
Waves
MH Managament NSW
We wish them all the best with their new business venture.
RBA
Sunil Singh Waterview Motel Andrew Miller Country Gardens Motel D & D McDonald
Coonabarabran
TB
Wentworth Falls
RBA
Northern Territory Knotts Crossing Resort John Zeckendorf
Note: Agent/Broker involved in the sale is listed last. L to R Erich and Stephanie Weber and Mark Moss and Yahong Tang with Geoff Ellis
PROPERTY
Agent - KEY: ARMS - Australian Resort Management Sales; CBMR - Calvin Bailey Management Rights; CRE - CRE Brokers; MRS - MR Sales; QTHB - Queensland Tourism & Hospitality Brokers; RAAS - RAAS Rights; RBA - Resort Brokers Australia; RS - Resort Sales; TO - Tom Offermann; TB - Tourism Brokers; TMR - Think Management Rights; SC - Stratacorp. * In conjunction
ResortNews | January, 2019
JUST LISTED! New Exclusive Agency Listings ID 8509 Pristine Villa Style Permanent
ID 8272 Lifestyle on Offer – Easy Care Permanent
Central Gold Coast
Labrador
•
Caretaking role of immaculately maintained complex with small letting pool
• 3 bedroom managers villa with l.u garage, extra parking and private backyard
•
Large ride on lawn mower included in assets
• Small secure complex close to hospital, shopping and schools
•
Impressive 3 bedroom managers unit
• Low maintenance, no office hrs
This complex is located in the heart of Mudgeeraba off Somerset Drive, close to hospital, shops, train and schools Nett Profit: $62,000 EXCLUSIVE AGENT:
Asking Price: $740,000 Phil Trimble 0418 478 966
ID 8328 Boutique Permanent with City Views
No stress responsibilities, part time duties, would suit a single person or couple wanting to have their freedom to keep outside work, retirees with hobbies or for tradies who want to continue to run their current business. Nett Profit: $85,000 EXCLUSIVE AGENT:
Asking Price: $830,000 Elizabeth Forrester 0433 336 090
ID 7926 Immaculate Permanent – One for the Outdoors Type
Brisbane
Mudgeeraba
• No set office hours and easy care garden and pool • Plenty of upside, further income on offer with property sales and maintenance work • Standalone 3 bedroom managers residence
• Great complex for handyman, no repairs and maintenance in profit and loss • Equipment serviced by Body Corporate • Large office on title with no set hours
With no set hours and minimal work load, this complex offers lots of upside for an astute buyer looking for an additional property to manage or someone wishing to diversify their income. Nett Profit: $61,200 EXCLUSIVE AGENT:
Asking Price: $760,000 Mark English 0437 949 113
ID 8570 Absolute Beachfront Holiday
Beautifully presented complex with rents of $480 per week. Three bedroom, two bathroom manager’s residence with air conditioning, double garage and private courtyard. Nett Profit: $105,000 Asking Price: $1,018,000 EXCLUSIVE AGENT: Warren Oliver 0416 216 625 ID 8810 Caretaking Only – Live Off-Site
Southern Gold Coast
Labrador
• Easy to maintain beachfront complex with 11 units in the letting pool • Refurbished managers residence overlooking the beach • Excellent resort facilities and large reception / back office on title
• Lovely, fully refurbished villa in small attractive complex with swimming pool • Be a landlord and caretaker and maintain your current outside employment • Potential to increase income by converting outside lets back into letting pool
Ideal location on southern end of the Gold Coast. Close proximity to patrolled beach, surf club, Currumbin Wildlife Sanctuary, Tugun Village and the Coolangatta entertainment precinct. Nett Profit: $140,000 Asking Price: $1,180,000 EXCLUSIVE AGENT: Phil Trimble 0418 478 966
Low workload management rights with no need to live on-site. Ability to increase income further by renting out the lovely managers villa. Nett Profit: $26,745 EXCLUSIVE AGENT:
Asking Price: $495,000 Elizabeth Forrester 0433 336 090
MR Sales have an extensive range of listings Australia wide Visit www.mrsales.com.au to view them now or Phone: 1300 928 556 | Email: sales@mrsales.com.au
www.mrsales.com.au
FOR SALE Gold Coast EXCLUSIVE LISTING
Unique Management Rights Business Management rights business and unit now available! In an elevated position with Hinterland views and cool breezes, this magnificent complex is located within a beautiful private estate near an array of amenities.
• • • • • • • • • • •
Spacious 3 bed 2 bath managers’ townhouse with double garage and courtyard Unit Price $392,000.00 Large office and storeroom Resort style swimming pool Barbecue areas Landscaped gardens and lawns Generous body corporate salary Only 5km from train station Near high school and primary schools Close to parks, recreational facilities, large shopping centre, library and cinema Bus stop within 100 metres No office hours
Nett Profit: $173,300.00
Business and Unit Sale Price
$1,295,000
Celine Tseng
In conjunction with RMLT RE ALT Y
0423 566 566, celine@shinerealty.com.au Office: 07 3161 8979, 60/223 Calam Rd, Sunnybank Hills www.shinerealty.com.au
MANAGEMENT RIGHTS RESORTS
WYNNUM WEST
GOLD COAST
LIFESTYLE ON THE BAY This beautiful boutique bayside gated townhouse complex is five minutes away from the convenience of Wynnum Plaza and the waterfront. Also, within close proximity are child care centres and public schools, whilst being only 15 minutes drive to the International and Domestic Airports. A lovely garden setting makes this well maintained community a pleasure to call home with the manager having a generously sized 3 bedroom townhouse combined with large fenced back yard. Generous body corporate salary of $65,000, with annual 3% increases, offers a stable business income.
NETT $95,000 PRICE $930,000
OFF THE PLAN Boutique quality high-rise development due for completion 2019. No requirement to reside onsite. Office is Manager’s for Exclusive Use. Situated in a premier position with outstanding coastal and hinterland views, this Gold
Bobo Qi
Coast building has all the facilities available to ensure your residents are healthy and happy. Opportunities of this calibre are hard to find!
0438 027 771
NETT $200,000 (PROJECTED)
bobo@propertybridge.com.au
EXPRESSIONS OF INTEREST
MUDGEERABA
ROBINA
ON TOP OF THE WORLD
BE HAPPY
Stunning contemporary residence in a secure and idyllic location with ultimate skyline views, a comfortable income and upmarket rental properties to attract the best tenants. Secured by a 25 year agreement with 22 years to run, no set hours and an oversized office with separate external entry. An impeccable home over three levels comprises 3 bedrooms, 3 bathrooms, 4 car garage, timber floors in living areas, air conditioning, contemporary fixtures and fittings.
NETT $147,000 PRICE $1,249,000
Rhonda Perkins 0418 767 115
A secure and contemporary Gold Coast waterfront permanent management rights. Upmarket precinct, walking distance to Robina Town Centre, Train, High School & Hospital. Free time to live well in the delightful 2 bedroom, 2 bathroom Manager’s apartment. Office on title, generous remuneration, long agreements and no set hours. Compact grounds, lift access and a low maintenance business. Stylish apartments and preferred location attract quality tenants.
rhonda@propertybridge.com.au
NETT $128,000 PRICE $1,100,000
FREE MARKET APPRAISALS QUALIFIED BUYERS DISCREET “SILENT” LISTINGS UNRIVALLED BUYER SUPPORT
propertybridge.com.au
Price Negotiable
12 Bay Terrace, Shute Harbour, Qld, 4802
BAYBLISS APARTMENTS Waterfront Property with Income This is a rare find – a serene and intimate holiday apartment complex in a unique location. The beautiful Baybliss Apartments are elevated above Shute Harbour Marina (currently undergoing a $252 Million development). A serene gem, hidden in “The Gateway to the 74 Whitsunday’s Islands”. Daydream Island, Long Island, and Hamilton Island, only a few minutes ferry ride away. Baybliss presents three modern and well-appointed self-contained studio apartments, with their own private entrance, fully equipped to offer the perfect North Queensland holiday experience. The apartments offer seaside luxury with expansive water views. Plus, a stunning “infinity” resort pool that separates the
apartments from the ocean. The apartments are very economical to run and ecofriendly with a comprehensive solar power system installed. It’s tranquil and tropical, you can get away from it all surrounded by the Conway National Park. Blissfully quiet, yet only a 10-minute drive to the centre of Airlie beach. North of Proserpine the apartments are serviced by two major airports Hamilton Island and the Whitsunday Coast Airport (which is currently undergoing a huge expansion). Regular train services to Proserpine Station from Brisbane and Cairns. This is a wellestablished, beautifully maintained and very well-run boutique complex with a spacious manager’s residence.
The main residence features a large modern kitchen (Bosch appliances) with huge walkin pantry. Bespoke built-in cupboards also provide plenty of storage. The very spacious lounge/dining room features a beautiful mango wood dining table with seating for 12 people. And, to complete the picture, all furniture in the main residence will be included in the sale. All the hard work has already been done, you can relax into this tropical paradise and reap all the rewards that it has to offer. You will only be disturbed by the birdsong and the sound of the ocean. Seize this opportunity - a lifestyle and business that most people can only dream of!
For more information contact Tess Kennedy on M: + 61 400 659 222 W: + 61 7 4946 9661 E: tess@baybliss.com.au
RESORTBROKERS.COM.AU
|
1300 665 966
GEELONGS’ ICONIC RITZ APARTMENT HOTEL VICTORIAN MANAGEMENT RIGHTS From the group that brought you some of Geelong’s finest developments, such as ‘Vue Apartments’ and the award-winning ‘Devlin’, IDS is proud to present the Ritz Apartment Hotel. This rare, off-the-plan, short term offering is situated in an unprecedented growth location. Geelong is Australia’s fastest growing city outside the capitals with overnight visitation surging from 940,000 in 2012 to 1,501,000 in 2017 deeming this an outstanding opportunity. Already a much-loved landmark, The Ritz will soon become Geelong’s first upscale 4.5 star establishment, completing in Spring 2020. Ideal for an experienced owner operator or corporate looking to expand their presence in Victoria, this purpose-built high rise consists of 127 keys (109 units) over nine levels. Developed by:
Apartment Hotel
Integrated Deve Solutions Pty Lt
› Striking nine level short-term building with 109 apartments, all with signed letting appointments › 1850’s Victorian Heritage Hotel Façade › Incredibly strong tourist and corporate market demand in under supplied and growth region › Unparalleled location for bay and park views, entertainment and leisure access › Metres from Eastern Beach, the cultural precinct and Westfield Shopping Centre › Exceptional purpose-built design with luxurious furnishings and fittings › Ground level 1-bedroom manager’s apartment with 15sqm office on freehold title
BUSINESS PRICE: $5,200,000 ASSOCIATED REAL ESTATE: $680,000 TOTAL ASKING PRICE: $5,880,000
JIM CHAPMAN SENIOR BROKER
TIM CROOKS OFF THE PLAN SPECIALIST
+61 413 444 782 jim@resortbrokers.com.au
+61 422 208 450 tim@resortbrokers.com.au
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GEELONG
The Ruby Collection: A billion dollar game changer
From the moment one stands in front of the eclectic entrance and first impression branding of ‘We don’t do ordinary’, one knows that your visit to the newly opened Ruby Apartments is going to be anything but.
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PROFILES
ResortNews | January, 2019
By Trish Riley, Editor
“The difference between ordinary and extraordinary is that little extra.” – Jimmy Johnson Opened late last year by Gold Coast Mayor, the Honourable Tom Tate, the impressive first tower of what will ultimately be four, epitomises Gold Coast hospitality; offering a new level in service and amenities that will ultimately change the face of the northern Surfers Paradise precinct. Designed to reshape visitor perceptions of what a coastal holiday experience is meant to be, the 30-storey Ruby Apartments combines family appeal and 5-star facilities, effectively delivering all the benefits of a vacation with sophisticated indulgence and cutting-edge features. In short, The Ruby Collection is a game changer. Step into the lobby and apart from being immersed in the delicate signature scent of what can only be described as
‘encapsulated spring’ – and by the way, one can leave with candles of the same fragrance - one is left in awe of the understated sophistication and faultless attention to detail throughout. An elaborate lighting installation of paper birds draws attention to the European-style Terrace café with glass display cabinets filled with fresh pastries and gourmet sandwiches for those mid-day snacks and vacation treats while Stones Bar and Grill, located on the ground floor, is open for breakfast and dinner and is already receiving accolades
and favourable comparisons to Michelin star restaurants.
a self-check-in process with the help of fully trained ambassadors.
At Ruby, the traditional roles of customer service staff have been replaced with ‘Ruby Ambassadors’, whose roles are multi-faceted, enabling them to better understand guests and offer a more personalised service.
The Enzosystem hospitality kiosks offer a full check in and check out experience effectively eliminating the need for guests to wait in line filling in mountains of paperwork, including information that has already been provided when booking.
From the moment guests arrive, Ruby ambassadors are on hand to assist with guests’ every need including assistance with what is now being touted as an Australian first: a circular check-in desk with six autonomous stations where guests are guided through
Guest check-in is seamless, and can even be used by visitors who arrive without a booking as the kiosks house updated information on which rooms are available at any given time.
CommercialKitchenCompany Commercial Kitchen Company is proud to have worked with The Ruby Collection. Our latest project, what a great success! Congratulations again to the Ruby Collection Team. For Everything Hospitality visit one of our showrooms or call us to make an appointment for a free consultation.
ng Everythility a t i p Hos
Design and Consultation Equipment Solutions Stainless Steel Work and Exhaust Canopies Smallwares and Table Top Chef Uniforms and Tools Cleaning and Chemicals
www.commercialkitchencompany.com.au Gold Coast Showroom
Brisbane Showroom
88 Upton Street Bundall, 4217
4/75 Longland Street Newstead, 4006
(07) 5570 4499
(07) 3252 1867
sales@commercialkitchencompany.com.au
January, 2019 | ResortNews
PROFILES
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“My wish is for us to be seen as the leader in the hospitality sector, bringing new concepts and a level of customer service not seen for many years. It’s all very well to say “we don’t do ordinary”, we now have to live it; and we do,” said David.
Ruby Collection CEO, David Brook, believes it is the legacy of running of the quintessential family offering – Paradise Resort – that has driven such strong belief in the Ruby brand, even prior to opening. “We purposefully kept key elements of the family experience that Paradise Resort was renowned for over its 38-year history,” explained David, “and then added brand-new, state-of-the-art apartments and personalised service that offer convenience, incredible views, proximity to activities, its own waterpark and more.” Spanning 30 floors, each of which features unique artworks by Gold Coast artist Tracie Eaton, the stylish tower houses 230, one-, two- and three-bedroom apartments and sky suites catering perfectly for families, couples or even single travellers. The rooms have been designed to enable guests to spend as much or as little time as they like without feeling cramped, claustrophobic or confined, with all the creature comforts of home. Every apartment and ground floor villa features bespoke furnishings, both hard and soft, that were personally designed or sourced by David Brook. Working in conjunction with Wayne Russell of Seatings Plus and travelling all over the world to source particular items, David hand-selected every sofa, bed,
lamp, occasional chair and even cushion for each apartment – and not just the colour, but the fabric, texture and finishes, to ensure that every item melded to contribute to the distinctive ambiance of the Gold Coast. The use of teal and earthy tones brings together the ocean and hinterland, and the bedspreads feature a ripple like the ocean. Rose gold accents throughout each apartment are modern yet timeless and were drawn from the inspiration of the namesake, Ruby. Every apartment also features a bird’s eye view of the Pacific Ocean or Gold Coast Hinterland, offering stylish yet spaciously designed living areas, a full kitchen and laundry, private ensuite with shower and a number of little extras such as USB charging points, smart TVs, complimentary wifi and easy access to Ruby’s own digital concierge. The ‘Ruby Concierge’ provides
guests the freedom to connect with Ruby ambassadors around the clock and enable them to order room service, fresh towels, or even a new teddy bear, all direct from a tablet or mobile phone. This interactive service is available from pre-arrival and during each stay, both on and off the property, offering a complete holiday experience. “We set out with a vision to create a genuine, quality familyfriendly holiday experience that provides entertainment, activities and facilities synonymous with the expectations of the Gold Coast,” said David. Other facilities include a contemporary swimming pool surrounded by tropical palms, a sauna and steam room and a cardio gym, as well as a children’s splash zone and waterpark, kids club and an extensive daily activities program to keep the younger ones entertained.
Developed by Sydney-based Ralan Group and spearheaded by managing director William O’Dwyer, the Ruby Collection is poised to offer much more than an enticing leisure opportunity. The development of the remaining three towers over the next five years is expected to create hundreds of jobs and inject substantial economic benefits to the region. Once complete, the 2.5-hectare Ruby Development will comprise more than 1,600 apartments with over 2,990 bedrooms making it the largest independent accommodation provider in Queensland. A family man at heart, the impressive development and buildings are named for Mr O’Dwyer’s youngest daughter, Ruby. A proud father of three daughters, Mr O’Dwyer’s company name ‘Ralan’ also significantly unites the names of his two eldest daughters Rachel and Lauren. Mr O’Dwyer’s passion lies in the development and introduction of The Ruby Collection as an accommodation experience like no other on the Gold Coast.
SIlipo Coffee supply only the best Resorts in Australia Suppling Coffee Beans, Machines, Training, Sugar, Chocolate, Syrups, Buffet Supplies and Tea
Silipo Coffee are proud suppliers of “The Ruby Collection”
07 5528 0613 richard@silipocoffee.com.au www.silipocoffee.com.au
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PROFILES
ResortNews | January, 2019
Multi Group Plus:
a recognised supplier of choice Leading manufacturer, designer, and supplier of commercial hospitality furniture, Multi Group Plus - led by Dharta T. Chua, Wayne Russell and Florence Liang, Combined they have over 35 years experience throughout Australia and the global markets of America, Asia and Europe. Providing turnkey or custom solutions, Multi Group Plus specialises in the areas of: Foyer and reception seating, dining tables, chairs and stools, Bar furniture, side and coffee tables, hall stands and ottomans, poolside furniture such as sun lounges, tables and umbrellas and our speciality a range of part or full-room/ apartment furniture packages including dining suites, sofas and relax chairs, mattress and base combinations and bed
54
heads. Soft interior fit-outs include free-standing and table lamps, wall art and mirrors, cushions, floor rugs, pillows, blankets and bed spreads, and they even get involved in the oddities such as safes and waste bins. Backed by a partner-owned factory in Guangzhou, Multi Group Plus has a highlyexperienced team that work with clients from concept to completion in the design, sourcing and manufacturing of all items required, and full product samples are provided to client for approval prior to production. They offer a full CAD design service on both the standard and custom-made lines. Dedicated quality control is carried out across all areas from the provision of initial samples, the production process and right through to packing and distribution. Depending on location, Multi Group Plus can also supervise the unloading of containers.
Multi Group Plus are
to the supply of an expansive
represented at all trade shows
range of quality Australian and
throughout the world, and
imported products across the
openly admit to wanting to be
office and hospitality furniture
number one when it comes
sectors.
PROFILES
ResortNews | January, 2019
Combining over 35 years of industry experience in Australia, Europe, America and Asia. Proudly associated with Ruby Apartments Gold Coast as the sole furniture supplier CAD Design Service • Sourcing & Manufacturing • MG Plus Quality Control Packing Supervision, Shipping & Onsite Delivery • Commercial Warranty• Afterhours Service
Your fresh team in furniture
Multi Group Plus was founded by Dharta T Chua, Wayne Russell and Florence Liang.
Our mission is to provide clients with a hassle-free service in the design, manufacture and supply of Hotel, Motel, Resort and Apartment fit outs or refurbishments. MGPlus has a representative attend trade shows regularly in Asia, America and Europe to stay abreast of the latest trends in all areas of Furniture, Flooring and Lighting.
Wayne Russell 0412 767 346 wayne@mgplus.com.au www.mgplus.com.au
Belise Apartments: Making a name for herself
is located on the corner of St Pauls Terrace and Brookes Street in Bowen Hills, on the doorstep to one of the most exciting urban renewal precincts in Brisbane. Once complete, the $3 billion showground redevelopment scheme will provide the community with an exciting array of new retail outlets, a fresh food market unrivalled in Brisbane as well as a host of elegant bars, trendy restaurants, funky cafes and boutique shopping.
By Trish Riley, Editor
For those in the know, the name Belise means independence and determination. Individuality and learning through one’s own experiences, relying upon ingenuity and practical creativity to accomplish one’s objectives. For the towering, state-of-the-art property located in Bowen Hills, the name could not be more apt. Emerging from 12 months of disputes and management challenges, Belise Apartments now looks set to claim her place as one of the leading, fully integrated apartment and conference complexes in Brisbane. Leading the dramatic turn-around is general manager Craig Davson and his management team of Mike Barrell (assistant manager), Sally Wang (BDM) and Shakira Marurai (front desk), and while all are a little work-weary, they are enthused about their prestigious charge and are deeply committed to ensuring that Belise lives up to its obvious potential. Situated on one of the highest points in Bowen Hills, and only a stone’s throw from a myriad of cafes, restaurants, offices and the Brisbane CBD, Belise Apartments offers over 200 premium accommodation rooms including one, two and threebedroom modern apartments for permanent rental on six or 12-month leases. Each apartment features generous living spaces and an abundance of natural light. Irrespective of room format, each apartment also has a
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“The development will be Brisbane’s most significant urban renewal project since Southbank,” said Davson, “and will transform this historic part of the city into a new landmark offering the city’s best location to work and play. The bustling Fortitude Valley is just a short 10-minute walk away and the CBD is a short commute via regular bus and train services.”
spacious balcony from which to take in the spectacular views, a fully equipped kitchen with stainless steel European kitchen appliances and high-quality fixtures, laundry facilities, air conditioning, cable TV channels and free wireless internet access. Guest facilities include an idyllic resort pool, sauna, fitness room and rooftop deck with unrestricted city and river views, as well as free car parking. Unexpectedly, Belise also offers one of the most versatile conference and exhibition venues in Brisbane’s inner
city. Situated only 600 metres from the Royal International Convention Centre, the fully integrated 4 ½ star apartment complex offers unparalleled meeting, accommodation, and recreational facilities. The conference wing can accommodate groups ranging from 10 to 150 people and features a pillar-less conference room with glass wall frontage and can divide into three versatile meeting spaces (Osprey, Jabiru & Brolga), all of which have natural light. When asked about the benefits of its location, Craig gushed: “Belise
PROFILES
Despite an extensive background in hotel management - having run two hotels in Taupo and Rotorua, New Zealand before getting into corporate events throughout Australasia, Craig admits to being slightly unprepared for the initial challenges of management rights, and Belise in particular. “The last six months have provided an array of challenges that one sometimes faces with a new property, including a massive sewerage flood. We came in on the back foot here due to some previous mis-management and had to win back the support of some very disillusioned owners and the building committee, which I believe we have managed to do in the short time we have been here.” When asked how he got involved in management rights, Craig said that he has friends that ResortNews | January, 2019
manage a very large property on the Gold Coast (large enough to warrant eight bodies corporate), and they invited him to work with them while he looked for his own opportunity. “Belise suits me perfectly,” he adds. “And it’s not just because of the beautiful resort-style apartments. We have worldclass conference facilities and a great café, everything I’ve dealt with before. “Six months in, and we also have a specialist team on hand to ensure that everything runs smoothly and that we have guests returning, both locally and internationally. We have more than doubled occupancy rates, our online referral rate is sitting at 9.0; and the owners and body corporate are happy.
Established 1995
The partners wish to thank Craig and the team for a great effort in a tough market. Seats & Benches Table Settings
Bin Enclosures Barbecues
Bike Parking Bollards
GOLD COAST
Shelters Drinking Fountains
Steve, Aimee or Tanesha 07 5576 7059
Contact us today to discuss your requirements 1300 552 102 or email sales@unisitegroup.com.au www.un is i teg roup.com .au
January, 2019 | ResortNews
enquiries@pcsfinance.com.au | www.pcsfinance.com.au
PROFILES
57
“I’m not going to say that it hasn’t been hard,” continues Davson, “but the long hours are worth it when you’re able to deliver the property the way it deserves to be. It’s early days yet, but I believe Belise has the potential to become one of the most popular properties in the city.” Despite his short tenure, when asked if he had any advice for those considering an investment in management rights, Davson is quick to caution: “Be careful
when buying ‘off-the-plan’, management rights is a solid and very viable business but go into it with your eyes open. “Know that it’s hard work and that it’s difficult to keep everyone happy. When running a hotel, you have one overall owner to report to, in management rights every unit owner is your boss and Belise boasts 228 of them! “Be ready for anything and nurture a healthy sense of humour.”
Proudly supporting Belise Apartments
Call 07 5451 8888, 1300 884 001 or visit www.icsolutions.com.au WiFi Specialists & NBN Business Accredited Advisors
10% discount for Resort News readers when booked direct
QLD - NSW - VIC - WA
Proud to be associated with the Belise partnership
ph: (07) 3022 5500 email: reservations@belise.com.au 510 St Pauls Terrace, Brisbane, Qld 4006 www.belise.com.au
58
PROFILES
ResortNews | January, 2019
Preferred supplier to
Introducing The purest botanical essential oils have been selected to formulate Herbology. Distilled from the aromatic Rosemary & Cinnamon, the beneficial properties & intense perfume of the herbs & spices are preserved. The bespoke combination of oils are blended into gentle formulations, restoring the skin’s health & the hair’s natural beauty. The Herbology body bars are further enriched with moisturising glycerine & exfoliating oatmeal. With the appeal of recyclable bottles, black steel caps & Kraft board accessories, Herbology adds spice to your hotel experience.
The Sancturi philosophy is beautiful in its simplicity: Be as kind to the natural surroundings as you are to the body itself. Infused with oil extracted by ancient technique from the nut of the Argan tree of Morocco, Vitamin E & essential fatty acids are replenished. Bamboo charcoal, utilised for millennia in purifying & filtering preparations, exfoliates the skin & draws toxins from deep within the pores. Free from parabens & artificial colours, embraced by ingenious oxobiodegradable & recycled stone materials, Sancturi truly is inspired by nature.
BIOCAP NESPRESSO COMPATIBLE CAPSULES NOW HERMETICALLY SEALED WITH 12 MONTHS SHELF LIFE! BioCap features advanced plant-based technology to encapsulate our aromatic blend of freshly roasted coffee. Produced entirely from sugarcane & sugar beet, the capsules are fully composted in an industrial process in just 12 weeks! Best of all, a perfect fit for existing Nespresso compatible machines in guest rooms around Australia is assured! Contact us now for your 100% eco-friendly coffee capsule solution!
FREECALL 1800 656 612
Celebrating over 31yrs in business
59 VISIT OUR WEBSITE @ www.expressoservices.com.au
January, 2019 | ResortNews
PROFILES
ACCOUNTANTS & AUDITORS
The Preferred Supplier Programme assisting the industry
It allows managers to access industry specialists who are committed to the highest levels of service and dedicated to the accommodation and hospitality industries.
Brisbane: 07 3421 3421 shodgetts@mcadamsiemon.com.au
Listed below are the stages of the process that ensure only the best industry suppliers can participate in the Preferred Supplier Programme:
Noosa Heads: 07 5474 8955 Buderim: 07 5408 4622 porielley@mcadamsiemon.com.au
4.
Subject to the satisfaction of these processes and commitments suppliers then go on to the Preferred Supplier Database. Only Preferred Suppliers in this database have the opportunity to utilise the Preferred Supplier logo and make their contact details available to managers via the Preferred Supplier Directory, located in every issue of Resort News (and online at accomnews. com.au/business-directory).
For your own peace of mind when dealing with any supplier ask if they are a Preferred Supplier. This can be verified by viewing a Preferred Supplier logo – made available for use in any of their stationery or marketing material or more simply by locating them in the Preferred Supplier Directory. So when looking for products or services give yourself the peace of mind that you are dealing with a recognised industry specialist and support these suppliers who are committed to servicing your needs. ■
• Due Diligence Reports • Trust Account Audits • Structure Advice & Tax Compliance Brisbane Level 4, 97 Creek St, Brisbane Gold Coast Level 3, Southport Central 3, 9 Lawson St, Southport
Due diligence reports Structure and taxation advice Trust account auditing Risk and superannuation Telephone 07 55202144 Paul Shannon paul@brownandbenson.com.au www.brownandbenson.com.au
Specialist Management Rights Accountants
Contact : PETER MEYERS 155 Varsity Pde, Varsity Lakes, Qld 4227 t : (07) 5630 6559 m : 0402 943 549 e : peter@pmag.com.au
accountants
Experienced Management Rights Accountants • P&L for Sale • Bank Financials • All Tax Compliance • Purchaser Due Diligence
Fixed Price Available
(07) 5343 1000
Ask for David at the Mooloolaba Office or Ask for Angela at the Noosa Office
managementrights@ascendia.com.au
www.ascendia.com.au
January, 2019 | ResortNews
Specialist Business Advisors to the Management and Letting Industry
www.mcadamsiemon.com.au
Preferred suppliers have their status reviewed every 12 months to ensure they still qualify and that their commitment to the industry is being met.
With these criteria in place it means that you as a manager have access to a complete range of specialist suppliers who are actively seeking to improve their services to the accommodation industry.
info@hostrata.com.au www.hostrata.com.au
www.archergowland.com.au
All nominations received are then qualified through a secondary questionnaire process to ensure nominated suppliers are able to provide the highest levels of service required and expected by managers. Suppliers that still qualify are then asked to commit to the required levels of service for the next 12 months guaranteeing their commitment to the industry.
07 5631 6900
Smiljan Jankovic 0423 595 910 SmiljanJ@archergowland.com.au
All suppliers must receive a nomination from a property currently using their services that is completely satisfied with their levels of service and are prepared to recommend them to another complex in the industry (ie. if asked by another manager they could comfortably recommend the required supplier).
3.
5.
McAdam Siemon Pty Ltd Specialist Accountants & Business Advisors to the Accommodation Industry
All Engagements Are Fixed Price.
This is extremely helpful for all accommodation providers but especially new managers as it allows them to benefit from the positive experiences other managers have had with their suppliers.
2.
Audits ~ Taxation Feasibilities ~ Due Diligence Reports
• Verification reports • P&L for Sale • Motel Due Diligence • Motel Business Plans • Trust Account Audits • Training & Setup on Cloud Accounting Software for MR and Motels
For over 21 years in Australia the Preferred Supplier Programme and directory has been an extremely valuable and effective tool for accommodation managers.
1.
Specialist Advisers to the Accommodation & Hospitality Industry
PREFERRED SUPPLIER DIRECTORY
www.pmag.com.au
Due Diligence Auditing Taxation Business Advice 07 5557 8700 Paul Gaffney
mail@mbapartnership.com.au mail@mbapartn
www.mbapartnership.com.au www.mbapartn www.managementrightsaustralia.net
61
AIR CONDITIONING
BEDS & BEDDING
BLINDS &/OR AWNINGS
A H A P PY GUEST
Expert Advice • Great Range Friendly Service • Quick Turn Around
Structuring Income Verification Audit Accounting/Taxation SMSF Estate Planning Email: jhanaghan@jonathangrant.com.au
Phone 07 5534 4333
When your Business Needs a Tune or a Service
• Bookkeeping • Marketing • Business Management • Human Resources
Where Value & Service are No.1!
www.businessmechanic.com.au (02) 6583 8386
STARTS WITH
South East Queensland P 07 5607 0695 ron@gibsonandassociates.com.au www.gibsonandassociates.com.au
A GOOD N I G H T 'S R E S T Gibson & Associates is a CPA practice
- GOLD COAST MANAGEMENT ACCOUNTANTS management rights income verification management rights trust account auditing preparation of bank review / re-finance figures
phone 07 5575 9649 | mobile 0411 841 868 erikathomas@bigpond.com www.managementrightsauditor.com.au
BODY CORPORATE MANAGERS
Hi-Rise Air Conditioning New name... Bigger range...
manufacturers of quality bedding QUALITY WITHOUT COMPROMISE
with the same great
service
- SUNSHINE COAST “YOUR GUIDING LIGHT ON MANAGEMENT RIGHTS”
darrensblindsshutterscurtains.com
1300 654 000 ahbeardcommercial.com
pbbconsult - Chartered Accountants Specialist Accommodation Industry Advisers QLD/NSW/VIC Ph: (07) 5449 9992 W: www.pbbconsult.com.au
M 0476 327 736 darrensbsc@bigpond.com
Personal Service. Trusted Advice.
Gold Coast: (07) 5592 0266 w w w. L M g o l d s t a r. c o m . a u
07 3220 9400 abcm.com.au
Industry leaders with an active approach to body corporate management
FACTORY PRICES DIRECT Sunshine Coast (07) 5446 7541 Cairns (07) 4032 5133 www.themattresscompany.com.au
Your Sunshine Coast
Management Rights Specialists FOR OVER 15 YEARS
Verification Reports - Due Diligences Tax Planning & Structures For Sale Figures - Auditing Tax & Accounting FIRST INTERVIEW FREE! Greg Kamp CPA
07 5443 7789
Supplying the Gold Coast, Southern Brisbane and Northern New South Wales regions with quality air conditioning services since 1977.
Call 07 5522 1044
enquiries@climatecontrol.net.au
www.climatecontrol.net.au
1800 425 903
www.sleepmaker.com.au
BEDSPREADS & BEDCOVERING PRODUCTS
ASBESTOS REMOVAL
“Holbrook House” 48-50 Sugar Road Maroochydore
info@kampba.com.au
www.kampba.com.au
ALL ASBESTOS REMOVED - QUEENSLAND WIDE
Personal, Professional, Reliable Service Brisbane to Far North Queensland
P:07 5443 3138
F:07 5443 3334 sunshine@selectstrata.com.au www.selectstrata.com.au
strata title consultants & body corporate managers
Accounting & Taxation Trust Account Audits P&L for Sale
P: 5456 4018 Eagle_Dad_Print.pdf 1 31/03/15 10:47 AM E: renee@rcbaccounting.com.au W: rcbaccounting.com.au BATHROOM RENOVATIONS
- NORTH QUEENSLAND -
Talk to our body corporate experts.
C
07 5341 6500
M
bcs_sunshinecoast@bcssm.com.au
Y
CM
Look for the sign of an Industry Specialist
MY
CY
CMY
Find them online Wherever, Whenever!
K
www.accomnews.com.au/business-directory
62
PREFERRED SUPPLIER DIRECTORY
ResortNews | January, 2019
BROCHURE DISPLAY
CARPET & FURNITURE CLEANING/PROTECTION
ELECTRICAL APPLIANCES
COMPUTER SOFTWARE
Quality Electrical Appliances
Sunshine Coast Brochure Display The regions’ original and leading brochure service and provider of information displays
07 5499 6222 info@SunshineCoastBrochureDisplay.com.au
www.SunshineCoastBrochureDisplay.com.au
BUILDING MAINTENANCE SERVICES
New name... Bigger range... • We clean carpets, tiles, mattresses and upholstery • Professional maintenance and emergency cleans • Water extraction and flood restoration
Across the Sunshine Coast Call 0438 302 591 www.firstresort.com.au CLEANING CONTRACTORS
with the same great
service
Personal Service. Trusted Advice.
Trust Accounting Module Built-in CRM Channel Manager Automatic Communications Cloud & Desktop Solutions 99% of our support requests
Gold Coast: (07) 5592 0266 w w w. L M g o l d s t a r. c o m . a u
ELECTRICAL CONTRACTORS SEE THE SPECIALISTS IN L.E.D. REPLACEMENT LIGHTING
are attended to within 20 mins
Mention this ad to receive 3 months FREE subscription
1800 671 179
Repairs - Maintenance - Installations Testing & Repairs of Emergency Lighting Appliance Repairs
(07) 5591 9191
www.reimaster.com.au * Contact us for the T&C’s
Risk or Repair?
ENERGY MANAGEMENT CONSULTANTS & SERVICES
NING TYLE CLEA
LIFES
S
ASSET MAINTENANCE
• CONCRETE FATIGUE & CRACKING? • WATER INGRESS? • POOL JOINTS FAILED; TANKS? • BASEMENT LEAKING; RISING DAMP? • ROOF MEMBRANES FAILED? • CAR PARK JOINTS?
O
L
U
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I
O
N
CIWREMEDIAL.COM.AU
RESORT & COMMERCIAL CLEANING
S
SERVICING THE SUNSHINE COAST FOR OVER 15 YEARS
FINANCE
jporter01@bigpond.com
Management Rights Specialists
FROM NOOSA TO KAWANA
MAINTENANCE PTY LTD
0435 818 380
www.hirisemaintenance.com hirisemaintenance@gmail.com
CARPET & CARPET TILES
A professional service for resort cleaning
✆5474 3299 FAX 6474 3099
CLEANING CONTRACTORS - REFUSE CHUTES Shute Cleaning Services Pty Ltd
Chute Cleaning / Upgrading - All Repairs - Associated Work TWEED HEADS / GOLD COAST TO SUNSHINE COAST / NOOSA Mb:0437 542 968 E: shuteman@ymail.com
EE
d an d o io ad m er lo de ial p wn tr do a vi
Reservations and Trust Accounting Daily Reconciliation – Systematic Distribution
Whatever, Wherever, Whenever! www.wizardcarpets.com January, 2019 | ResortNews
www.accomnews.com.au/ business-directory
Gold Coast Paul Geary
0401 992 632
Brisbane Lina Jin Blake McLucas
0422 646 388 0434 367 812
Sunshine Coast / Noosa Mark Hancock
0411 023 531
Sunshine Coast / Lake Kawana Bruce Baird 0411 772 182 Suzanne Copelin 0428 385 923
FR
Serving the Gold Coast
Meter Provider Bulk Conversion Asset Management
Energy Tendering Tariff Review Meter Reading
Ph: 07 3256 7366 enquiries@m2cs.com.au www.meter2cashsolutions.com.au
HIRISE PAINTING, ABSEIL ANCHOR INSTALL & CERTIFICATION, BUILDING WASHDOWNS, SIGN INSTALLATION, CONCRETE CANCER REPAIRS, SEALING REPAIRS/WATERPROOFING, WINDOW CLEANING & GENERAL MAINTENANCE
QUALITY, COST EFFECTIVE UTILITY INFRASTRUCTURE & BILLING ADMINISTRATION
Bill Presentment Payments & Receipting Debt Collection
David: 0421 618 566 1300 88 53 70 service@ciwremedial.com.au
office@emerlite.com.au www.emerlite.com.au
QLD LIC. 9107 NSW LIC. EC29426
Holiday Resident Puma Light No trust accounting
Year 1 $1,100 Year 1 $990
0422 009 731
Cairns / Northern Beaches Patrick Brown 0401 141 276 Port Douglas Patrick Brown
0401 141 276
Year 2+ $599 Year 2+ $440
Motels, caravan parks etc. from $220 to $330 p.a.
Phone (07) 5446 2135
www.pumasoftware.com.au
PREFERRED SUPPLIER DIRECTORY
Townsville Brett Sievers
Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Australian Credit Licence Number 234527. ANZ’s colour blue is a trade mark of ANZ. Item No. 75143 06.2013 W349544
63
The sign of an Industry Specialist.
# &, ! , & , "%& $,
Management Rights Finance Specialists
, , , ,
Brisbane: 07 3252 2219 • Gold Coast: 07 5576 7059 enquiries@pcsfinance.com.au
Whatever, Wherever, Whenever! www.accomnews.com.au/business-directory
FURNITURE - OUTDOOR
Suppliers of Quality Commercial Outdoor Furniture & Accessories • New Chairs • Tables • Sun Lounges • Umbrellas • Cushions & Accessories • Prompt Service Guaranteed REPAIRS - RESLINGS AND SUPPLY OF REPLACEMENT SLINGS TO P.V.C AND ALUMINIUM OUTDOOR FURNITURE
www.pcsfinance.com.au
- NORTH QUEENSLAND -
* , ' !+, , , , , , , ,
*, ( $ , , ,
0418 765 257
www.casualfurniture.com.au
,
coastalcasualoutdoors@gmail.com
$ " % #!" % % " % % % % % %
% % #!" % "% % % %
VISIT OUR SHOWROOM AT: Unit 4, No. 2 Cnr Captain Cook Drive and Kendor St, Arundel, QLD
FLOOR COVERINGS
Buy direct from our friendly family business and save... ACL (364 314)
W I D E
3 ! ,. 'W #&
GYMNASIUM EQUIPMENT
Residential & Commercial Floor Coverings * Carpets, Carpet Tiles and Vinyl ecialists * In stock lines, short ends, room sizes Sp since 1987 * Rental Properties (Budget Lines) * Engineered Timber, Bamboo and Laminate
Unit 1/41 Olympic Circuit, Southport, QLD, 4215 P: 07 5571 1177 F: 07 5503 0057 Leon Bell: 0466 912 786
www.southportcarpetsqld.com
FURNITURE
A U S T R A L I A
Est. 1987
INSURANCE
Commercial Specialist Direct Importers Sales, Service & Repairs ¾LARGEST RANGE¾FURNITURE ¾UMBRELLAS¾SUN LOUNGES Cnr Main Drive & Nicklin Way, Warana, Qld 4575 | Ph 07 5493 4277 Acres Centre, 1/37 Gibson Rd Noosaville 4566 | Ph 07 5449 9336
www.daydreamleisure.com.au sales@daydreamleisure.com.au
GLASS INSTALLATION/REPAIRS
fresh finance... Mike Phipps
0448 813 090
mike@mikephippsfinance.com.au
Paul Grant 0448 417 754 paul@mikephippsfinance.com.au Cameron Wicking
0477 776 859
cameron@mikephippsfinance.com.au
Specialising in furniture for hotels, motels, serviced apartments, resorts and refurbishments
4/31 Mary Street, Noosaville, Qld - 07 5470 2194
1300 876 055
www.mikephippsfinance.com.au
dennis@hotelinteriors.com.au www.hotelinteriors.com.au
TAILORED FURNITURE SOLUTIONS
Red
F I N A N C E
Professional & friendly service Over 30 years finance experience Accommodation funding specialists
Simply send their details with a short testimonial to: psp@resortpublishing.com.au or call (07) 5440 5322
Nick Smith - 0450 179 677 www.redtenfinance.com.au nick@redtenfinance.com.au PPS3955_A
64
Reward your best suppliers by nominating them for the Preferred Supplier Programme.
info@perps.com.au 1300 884 914 www.perps.com.au
They’ll thank you for it!
PREFERRED SUPPLIER DIRECTORY
ResortNews | January, 2019
Whatever, Wherever, Whenever!
The sign of an Industry Specialist.
AUSTRALIA’S LEADING MANAGEMENT RIGHTS BROKER
www.accomnews.com.au/business-directory
Specialising in management rights sales Australia wide
LINEN &/OR LINEN GOODS
Thinking of Buying or Selling? For the right advice contact the experienced management rights brokers today
Looking for cover?
Phone: 1300 928 556 Email: sales@mrsales.com.au
• Residential & Commerical Strata • Resort and Accommodation • Professional Indemnity • Resident Unit Managers • Property Insurance
Head Office: Suite 1 Ground Floor Equinox Sun Resort, 3458 Main Beach Parade, Surfers Paradise Qld 4217
Australia’s Leading Hotel Bedding Suppliers
For an informal chat on your insurances, contact the team: 07 3387 1900 beenleigh@ajg.com.au
www.mrsales.com.au
www.accomnews.com.au/ business-directory
07 5437 8544
ref2076-0518-1.1
AUSTRALIA’S LEADER IN MANAGEMENT RIGHTS, MOTEL, HOTEL & CARAVAN PARK SALES
info@mainlinen.com MAIL BOXES
Nationwide
1300 665 966
…When you need us most!
Business Strata Landlord Protection
Quality Aust Products to meet All Building & Government Standards
P: (07) 5596 1440 E: info@sunni.com.au
Call us today on (07) 3720 6000 or email: quotes.brisbane@mga.com
Narelle Filmer 0459 229 744
MANAGEMENT RIGHTS AGENTS
Management Rights Insurance Specialists
Property Bridge
stry e indu Leading insurance broker to th
Discreet Silent Listings Free Market Appraisals
Management nt Rig Rights Consultan t t tan Mobile: Phone: Fax: Email:
0414 889 593 07 4059 1254 07 4055 3898 calvin@cbmr.com.au info@cairnsbeaches.com
Post:
PO Box 266, Palm Cove, Qld, 4879
Bobo Qi 0438 027 771
1800 111 622
Servicing: Australia Wide & Offshore
1300 851 554 info@orbitzelevators.com.au www.orbitzelevators.com.au
The sign of an Industry Specialist. www.accomnews.com.au/ business-directory
WWW.STRATACORP.COM
Specialists in management rights Off the plan sales qld & victoria Buying or selling best advice Rod Askew 0411 758 236 (QLD & VIC) Eric Brizuela 0413 060 683 (QLD) Philip Robison 0410 663 111 (VIC) Nationwide: 07 3554 0040 Email: sales@rcabb.com.au
Rhonda Perkins 0418 767 115
info@propertybridge.com.au www.propertybridge.com.au
PAINTERS & DECORATORS
www.rcabusinessbrokers.com.au
In All Areas . . .
Whether buying or selling we have you covered U Gold Coast U Brisbane U Sunshine Coast U Townsville U Cairns . . . & Beyond
MOTELS, CARAVAN PARKS, HOTELS & MHE’S NATIONAL COVERAGE sales@tourismbrokers.com.au 1300 512 566 www.tourismbrokers.com.au The M anagem ent Right s S pecialist s SUNSHINE COAST
MANAGEMENT RIGHTS RN006
RUGECU009-170704
2017 Winner of the Gold Coast’s Best Emerging Business
PO Box 1037 Gordonvale 4865 • P 07 4056 6366
info@resortsales.com • www.resortsales.com
SPECIALIST AGENTS COMMITTED TO MAKING EVERY DEAL A SUCCESS
www.managementrightscover.com.au
LIFTS - MAINTENANCE & REPAIRS
Supporting and servicing the needs of both buyers and sellers of management rights throughout Tropical North Queensland
calvinbaileymanagementrights.com.au
Professional Indemnity Public Liability Loss of fee income Home & Office contents Landlords ...and more Discount for ARAMA members
Wayne & Linda Stoll 0452 181 505
www.thinkmanagementrights.com.au
Calvin Bailey LREA
▪ MANAGEMENT RIGHTS ▪ RESORTS
January, 2019 | ResortNews
Andrew Morgan m 0417 608 041 p 07 4953 1611 | w qthb.com.au
Think – Buying or Selling Management Rights
DELIVERIES QLD WIDE – INSTALLATION & SERVICE IN SE QLD
With quick quote turnaround and hassle-free claims service
AFSLN 246986 ABN 31 009 179 640
Specialising in Motel & Resort Sales Qld wide
resortbrokers.com.au
MGA was founded in 1975 and has since opened up 38 offices around Australia, offering Insurance products for:
Call 1800 688 820
Whatever, Wherever, Whenever!
Phone 07 55 930 007 www.raas.com.au
Matt Campbell 0410 343 219 Barry Davies 0438 554 995 contact@managementrights.com
Aust ralian Resort M anagem ent S ales
www.managementrights.com
PREFERRED SUPPLIER DIRECTORY
65
• Painting • Grounds Maintenance & Landscaping
ASBESTOS REMOVAL QUEENSLAND WIDE
FREE CALL
1800 766 366
FREE QUOTES &ADVICE
• Signage & Branding • Electrical Services
PEST CONTROL
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Servicing Brisbane & Gold Coast
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• Audio Visual • Data Communications
PEST
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CALL TODAY TO GET YOUR PEST PROBLEMS SOLVED
Call 1800 620 911 or 07 3718 1600
Residential &Commercial
Call Now 07 3206 6721 www.terminett.com
programmed.com.au
RIGHTS AND MOTEL
EXPERTS EXPERIENCE COUNTS We have the largest team of specialists across Queensland and New South Wales, covering management rights and motels businesses.
Find them online Wherever, Whenever!
GET THE RIGHT ADVICE
www.accomnews.com.au/business-directory
SECURITY SYSTEMS &/OR CONSULTANTS
Don’t put your accommodation industry investment at risk. Our industry knowledge is second to none.
CONTACT US Receive the best information. Subscribe today to receive continual practical, useful and relevant content.
Specialising in: Hi-Rise Repaints Large Complexes Interior and Exterior Hi-Pressure Cleaning Concrete Spalling Repair (Concrete Cancer) Waterproofing & Roof Membranes
Visit hyneslegal.com.au/subscribe or call +61 7 3193 0500 info@hyneslegal.com.au www.hyneslegal.com.au
LOCALLY-OWNED FOR OVER 25 YEARS
Ph 5520 1256
www.anppainting.com.au QBCC Lic No 1050861 NSW Lic No 179886C
SHEET METAL
Experienced Management Rights Lawyers • Purchase or Sale
We deliver
strategic solutions in management rights Buying or selling
Fixed Price Available
Renewing or reviewing
Stainless Steel Handrails Restaurant Fit-Outs Exhaust Duct Work
(07) 5343 1000
Ph 07 5593 4183
Ask for Natalie
www.stratumlegal.com.au
managementrights@ascendia.com.au
PH: 07 5406 1280
Fx 07 5593 4194 | M 0413 432 294
www.ascendialawyers.com.au
adrian@sheetmetalimprovements.com.au
Negotiation and dispute resolution
Michael Kleinschmidt Legal Practitioner Director info@stratumlegal.com.au
Leading Sunshine Coast Law Firm
COOLANGATTA TO BEENLEIGH
SIGNS
The sign of an Industry Specialist. www.amalgamatedgroup.com.au info@amalgamatedgroup.com.au
66
Whatever, Wherever, Whenever! www.accomnews.com.au/business-directory
PREFERRED SUPPLIER DIRECTORY
Need advice regarding: • Buying / Selling • Legal due diligence reports • Variations including top up of term • Renewals/Extensions • Management & Letting Agreements • Body Corporate Issues • Off Plan Developments Get it right the first time…call
Griffiths Parry Lawyers T: 5390 1400 www.gplaw.com.au
ResortNews | January, 2019
SWIMMING POOL SUPPLIES/REPAIRS
TRAINING & DEVELOPMENT
The sign of an Industry Specialist.
Classes from Coolangatta to Cairns TRAINED BY THE EXPERTS
VALUERS - REAL ESTATE RELAX… AND LET US TAKE CARE OF ALL YOUR POOL NEEDS.
MANAGEMENT RIGHTS VALUATION SPECIALISTS
◆ DEDICATED ACCOUNT MANAGER for Orders, Installs, Service and Sales ◆ COMPLIMENTARY equipment assessment – why not get a 2nd opinion ◆ YOU WON’T BE DISAPPOINTED ◆ PRICE IS IMPORTANT, but so is SERVICE AND SUPPORT 9/99 LOWER WEST BURLEIGH ROAD, BURLEIGH HEADS, QUEENSLAND 4220
PHONE: 07 5535 6161
EMAIL: POOLGEAR@BIGPOND.COM
WWW.POOLGEARAUSTRALIA.COM.AU
1800 080 349 www.propertytraining.edu.au TV & VIDEO HIRE/REPAIRS
Australian Valuers have proven to be the No.1 choice for this highly specialised work. Our valuation team operate on a national level providing advice to the majority of Australia’s Banks
australianvaluers.com.au mlr@australianvaluers.com.au 1800 664 094
Appliance Rentals The Management Rights Lawyers
Heat Pumps
New name... Bigger range...
Proudly installed and serviced
Servicing Resident Managers throughout Australia
with the same great
BRISBANE: 07 3007 3777 GOLD COAST: 07 5562 2959 info@mahoneys.com.au
service
www.mahoneys.com.au
SPECIALIST EXPERIENCE IN MANAGEMENT RIGHTS Short Punch & Greatorix Cnr Bundall Rd & Crombie Ave Surfers Paradise PO Box 5164, GCMC, Bundall QLD 9726 Fax: 5539 8745 Email: mnp@spglawers.com.au
Call Martin Punch on 5570 9304
CERVETTO COURTICE
Noosa 5449 7855 | Maroochydore 5443 2111 Caloundra 5438 1588 Personal Service. Trusted Advice.
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Gold Coast: (07) 5592 0266 w w w. L M g o l d s t a r. c o m . a u
• equipment • repairs • regular servicing • maintenance • chemical supplies • swimming aids & toys
153 Cooyar Street, Noosa Junction (07) 5447 3896 shop@noosapoolandspa.com
The sign of Whatever, an Industry Wherever, Specialist. Whenever!
L AW Y E R S
Q U E E N S L A N D
Management Rights Sales & Purchases Phone: (07) 3202 2266 Fax: (07) 3812 1128 Email: cervetto@gil.com.au
Flood Legal offers all the experience & expertise of a big firm while delivering accessible, personal & affordable service that comes with dealing with a small firm
Reward your best suppliers by nominating them for the Preferred Supplier Programme.
Call Sharon Flood, Director - 0459 070 871 or 02 6674 5118 sharon.flood@floodlegal.com.au - www.floodlegal.com.au
The sign of an Industry Specialist. January, 2019 | ResortNews
Simply send their details with a short testimonial to: psp@resortpublishing.com.au or call (07) 5440 5322
They’ll thank you for it! PREFERRED SUPPLIER DIRECTORY
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Port Douglas
Cairns MacKay Sunshine Coast
Brisbane Gold Coast
Armidale
Coffs Harbour
Port Macquarie
Perth
Newcastle
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Albury
Colac Warnambool
South Pacific Laundry (SPL) has been a provider of commercial laundry and linen services to the hospitality industry in Melbourne for the last 20 years.
Sydney
Geelong
Canberra Sale
Melbourne
Currently, the South Pacific Group is establishing a strong network of modern laundries across Victoria, New South Wales, Queensland, Western Australia and South Australia with plans for several more facilities up the East Coast of Australia. The relocation of our Sydney operations to a new larger facility in Bankstown together with the relocation of our Brunswick plant to Broadmeadows will establish South Pacific Laundry as the single largest privately owned laundry in Australia and in the Southern Hemisphere.
Contact Robert Teoh National PR & Marketing P: (03) 9388 5300 M: 0421 716 888 Coverage Australia wide
Pricing Information Contact supplier direct Delivery Free daily delivery within 25km city metropolitan areas Minimum Order Contact supplier direct
South Pacific Laundry specialises in the provision of quality linen and supplies for hospitality facilities. SPL provides: • A 365 day service to all clientele with a 24 hour turnaround (depending on location) • A leading edge technology in RFID to assist housekeeping and managerial staff in time reduction and efficiency • Dedicated account managers and experienced support staff who are available 7 days a week • A dedicated software design package and centralised billing system enables seamless transactions, paperless and customised reports • Delivery rationalization systems, providing and streamlining efficient delivery routes which will reduce the company’s carbon footprint. • Building of partnerships and sharing benefits with the customers from savings made through its constant laundry process innovations and group purchasing power of linen products. • Dry Cleaning & Uniform Cleaning Services • Provision and supplying of corporate uniforms/work wears and customised hotel room amenities.
Full Contact Information South Pacific Laundry 9-23 King William St Broadmeadows VIC 3047 P: (03) 9388 5300 *Melbourne & Albury Only F: (03) 9387 2399 E: customerservice@southpacificlaundry.com.au robert.teoh@southpacificlaundry.com.au