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RESORT NEWS - TIPS SERIES: TIPS FOR TRAINING

Eyes wide open:

What to look for in a professional RTO The strata and property management sectors are widely acknowledged as one of the fastest growing industries in Australia with an insured value in excess of $1-trillion covering 2.6 million lots and accommodating more than 2.2million people, and having commenced on the Gold Coast, the majority of the industry is now located along the narrow eastern seaboard. Conceptualised and developed in south east Queensland, the industry that offers operators flexibility and a sound business with an above average return on investment and an opportunity to grow through rentals and sales irrespective of size or location, continues to flourish. But with burgeoning development comes the need for greater governance, and there are several moves afoot to review and reform accreditation and licensing requirements to ensure that all aspects of the industry are adequately covered and stakeholders protected. While those considering, or becoming engaged in management rights have traditionally fallen within the ‘Resident Letting Agents’ (RLA) license, or gone on to obtain their full real estate agents license, it is looking likely that in the near future the industry will see the introduction of more stringent licensing requirements and possibly even a mandatory ‘professional development’ point system to ensure continued education.

regulator to have not delivered all the required information. Remember, the only people who can issue licenses are the government; the Office of Fair Trading. An accredited RTO will only provide a statement of attainment on successful completion of the course, so pay close attention to what is on offer. Dennis Mackenzie,

Director, Property Training Australia

So, with this on the horizon, one needs to be prepared: what courses should you be doing, and what do you look for when choosing a training provider? Obviously, reputable comes first. When looking for a registered training organisation (RTO), ensure that they have their own RTO number. If they claim to be operating under a third parties RTO, be concerned; why are the people doing the actual training not an RTO? There are a number of other things to take into consideration too: what courses are being offered, what format do they take, what’s the duration and cost, how large are the classes, how experienced are the trainers and most importantly, do they meet the regulatory and compliance requirements? With regard to compliance, every RTO is under strict guidelines to ensure compliance of all students and they are subject to regular audits to ensure they are delivering what they are required to. The last thing any student would want is to have to repeat a course because they were deemed competent but the training organisation was later found by the government

In Queensland there are 19 units to complete to become a competent licensed real estate agent and one of these units involves attending an auction, it is not something that can be compressed or rushed through without losing vital information. Even an RLA covers a minimum of six units of competency that takes at least four full days in class or up to three months online. In some instances, training can be customised, so how do you prefer to learn? Ask about location, timing and class size. There are obvious advantages to training in smaller groups, including invaluable 1:1 time with trainers on site and access to follow-up support and guidance during the initial handover period. Be aware too, that often price is a good indicator of quality. The old adage of ‘you get what you pay for’ is relevant. Remember, you’re paying for education, competency and industry knowledge; these things should be the priority, not trying to save a few dollars. If you find a full real estate course advertised cheaply, don’t think bargain, ask yourself what’s wrong with it as there may well be additional costs that are not disclosed on enrolment. Make sure you read the fine print, and all the terms and conditions – some RTOs charge fees for late assessments or if there are

changes to a booked course. If you’re serious about a business in the accommodation sector, you want to ensure that you are as knowledgeable as possible when you leave class. It is a complex industry with much to absorb and understand – particularly with regard to legislation, and in addition to the theory it’s good to know that your trainers have personal experience in the field – preferably a lot of it – and can advise on the types of scenarios that happen ‘on-the-job’. So, take the time to research your training provider as well: what experience do they have in the sector – either as a former onsite manager or agent, how many years has the RTO been in business and how have their audits been, what is their industry reputation with regard to standards in excellence, and can they provide testimonials or references of former clients? Property Training Australia (PTA), formerly Property Training Queensland, is a family-operated organisation that has been training real estate agents and property managers throughout Queensland since 2003. CEO, Dennis Mackenzie started in management rights in 1990, and has gone on to develop a reputable and reliable training facility through which to share his, and others like him, years of experience and knowledge. The combined number of which is a remarkable 38 years. PTA works exclusively with some of the biggest names in Australian real estate and property management including the Mantra Group (now Accor) and Wyndham Group throughout Queensland and have affiliations with all industry leaders. RESORT NEWS - MARCH 2019

TIPS FOR TRAINING

Navigating the assignment process Firstly, a little context… All the hard work done, the angst of pushing through with the management rights sales contract process (likely incorporating both a business and a residential lot), lawyers and accountants professional fees mounting, finance finally approved, your hotel bills coming to an end once your new and exciting business purchase settles. But wait… there is more. While not mandatory, in this era, most body corporates, from the smallest through to the largest community management schemes are insisting on the involvement of an independent lawyer to represent them in the assignment process. Consequently, both the buyers and sellers then enter the final and sometimes the most frustrating stage of the sales contract process; navigating the body corporate assignment process via a third-party

Darren Brent, Director, Property Bridge

legal representative. Once the plethora of assignment documentation (references, resume’s, business plans, real estate licences, etc) has been provided to the ultimate satisfaction of the body corporate, under advice, by its legal representative, the body corporate committee will likely seek a formal interview with the proposed purchaser. Bear in mind that during this process, the body corporate legal costs will be worn by the seller.

Assignment interviews may often be the most stressful process of the entire purchase transaction, especially for new entrants to the industry. The intending purchaser’s efforts and significant financial investment, via professional fees, time and loss of income will come to naught should the body corporate decline to assign the management rights business. While many lawyers involved with the assignment processes on the body corporate side are reasonable, some may argue that there is an element of fee gouging by a handful of professionals during this whole exercise whereby the “reasonableness” of requests made to the intending purchaser are called into question. The end result is often that the assignment process maybe protracted and therefore costly. First impressions count! Therefore, it is paramount that the initial package of

documentation provided to the body corporate is complete and professional. Maximising the chances of a successful management rights sale is at the heart of our approach to the entire sales transaction, even prior to entering into a sales contract. Without a suitably qualified buyer, a sales contract will simply be a vehicle whereby the only financial beneficiaries are the lawyers, should the contract fail to proceed. Once sales contracts are in place, we work with the buyers to get their “ducks in a row” well before hand. In fact, once an intending purchaser has committed to entering the management rights industry, we encourage our prospective buyers to undertake as much initial preparation as possible prior to committing to any purchase given the significant investment and lifestyle choice they will be undertaking.

RESORT NEWS - MARCH 2019

TIPS FOR TRAINING Key pre-purchase initiatives we see as practical for a new entrant to the industry include: •

ARAMA membership

•

ARAMA’s Management Rights Industry Training Program

•

Attending ARAMA industry educational events

•

Subscribe to Resort News

•

Real Estate Licence certification (Resident Letting Agent as a minimum qualification)

•

Real Estate Institute membership

•

Complete online Body Corporate Committee training (as “Caretaker” the purchaser will be on the committee)

•

Subscribe to Residential Tenancies Authority (RTA) electronic newsletters

•

Subscribe to Body Corporate and Community Management (BCCM) “Common Ground” electronic newsletters

Prior to a prospective buyer going to contract it is essential that they have read and understood both the Caretaking and Letting Agreements and duties, in conjunction with the Community Title Schemes By-laws. This is vitally important on two fronts. Firstly, the buyer must be comfortable with the duties they are to be undertaking and secondly, they need to be across these duties at the body corporate interview stage as often the focus of the interview is on these duties and the caretaking role in particular. We often recommend that the buyer also undertakes relevant hands-on training with the outgoing manager prior to the assignment interview to gain an understanding of the building and the practical application of the key caretaking duties. We find most body corporates are appreciative of this initiative, particularly at the assignment interview stage. The majority of disputes between managers and body corporates are related to the Manager’s “Caretaking” duties. At Property Bridge, we offer our intensive proprietary

The majority of disputes between managers and body corporates are related to the Manager’s “Caretaking” duties body corporate interview preparation program to buyers once the sales contracts have become unconditional and therefore subject to the formal assignment process. Our program offers helpful and intuitive guidance to buyers that is tailored exclusively to the individual buyers’ unique purchase proposition. From our experience each sales transaction is unique and that applies very much so to the assignment interview process.

Some more hints… Interview questions can vary considerably and indeed some may be quite intrusive or extensive, within the context of what one would expect for a reasonable assignment decision to be made. Likewise, the length of an interview can be similar to a length of string. Be prepared. Have copies of all your documentation with you in order that you may refer to them during the interview if required. Keep your answers concise. Be professional and avoid personality conflicts with committee members. There may be some committee members who see their role

as more “substantial” than they really are. Be patient and remember to focus on the bigger picture. Aside from the technical aspects of the management rights and letting business you are contracted to purchase this business is largely a “relationship” business. You may have excellent technical knowledge and skills, however these need to be enshrined into your “people business” mantra, given that you manage multiple stakeholders, including a body corporate manager, resident owners, investor owners, tenants, guests, staff and contractors.

A ﬁnal word Preparation, professionalism and people skills will see qualified buyers successfully navigate the body corporate’s assignment process. As a buyer and management rights operator one of the fundamental pillars of your business ethos should be achieving outcomes that are optimal for your building, and therefore the body corporate. You can trust the experienced and passionate team at Property Bridge to assist in ensuring your sales contract will go the full distance when you also partner with the industries recognised professionals in the finance, accounting and legal arenas.

Management Rights • Resorts

propertybridge.com.au Bobo Qi | 0438 027 771 | bobo@propertybridge.com.au Rhonda Perkins | 0418 767 115| rhonda@propertybridge.com.au

RESORT NEWS - MARCH 2019

TIPS FOR TRAINING

MR: Monetise your knowledge

The growth of strata-titled accommodation schemes is well documented, however, what is less well-known is the growing number of complexes providing a home, as well as a business enterprise, to the resident manager that owns the management rights. Management rights can be a lucrative investment, if, like any other business, it is run well by a team [or individual] with relevant business acumen. There are two parts to the business: •

•

Letting business - earning a commission from renting out lots in the letting pool Caretaking business – earning remuneration for delivering the caretaking duties for the benefit of the body corporate

The latter is where Australian Building Management Accreditation (ABMA) can assist owners of management rights, especially if you are buying in for the first time, or you came into the industry without facilities management training or experience.

Build capability Who would buy a hairdressing salon and expect to ‘learn on the job’ how to cut and style hair? How many happy customers would you still have after your first few weeks with scissors in your [inexperienced] hands? Not many, I’m guessing. The same goes for caretaking of the common property for your new client; the body corporate. Unskilled caretakers may lose the opportunity to give a “great first impression” if they come to the job without skills… In Australia we love our gardens. Often times they represent the status and standing of the building itself, and we love to ‘show them off’; but for new Australians with different cultural norms, this may seem like a quirky concept. Experience has shown

supervise gardening and lawn care, use gardening equipment, use of power cleaning equipment, the testing/balance of pool water, delivering handyperson tasks, etc.

knowledgeable person when it comes to the common property of your scheme, its assets and infrastructure;

Lynda Kypriadakis Diverse FMX / ABMA however, that most difficulties with committees arise when they are unhappy about the presentation of the garden or the standard of cleaning on the common property. As a new manager, do you know how to professionally clean and maintain gardens? Do you know what the required standard is? The ‘required’ standard is the ‘objective standard’. So, what is the “objective” standard? All too often a caretaker is held to an unreasonable standard by a well-meaning committee member and in such circumstances, neither party to the caretaking agreement actually knows what the objective industry standard is, and difficulties tend to arise – unless, of course they are trained in the objective standard, and subscribers to the ABMA Building Management Code©. NOTE – An “objective” standard is one that is measurable, justifiable, reasonable, and most importantly: - cannot be manipulated by either party. The ABMA Building Management Code© details these objective standards.

Monetise your expertise

By having the skill to give advice that saves the body corporate money;

By having the experience to be efficient and productive and professional – at all times - in your business management;

By establishing and maintaining immaculate records; and

By being seen as a trusted advisor to your customers.

By being seen by the committee for the body corporate as the most

Build on entry level training and skills with caretaking- and facilities management-focussed training programs that increase your expertise every year, including: •

ABMA Strata Professionals Annual Induction – Half-day course. Review the new year’s edition of the ABMA Building Management Code© and ensure you are up-to-date with legislative changes as well as get your annual WHS General Induction processed.

•

Regulatory compliance via self-assessment – Half-day course. Learn how to assess what mandatory compliance requirements relate to your complex. Take home a self-assessment tool to share with the committee, or invite them to attend with you. Regulatory compliance is a joint effort between committee and caretaker.

•

ABMA Advanced Certificate of Building Management – Build on your beginner skills across this advanced facilities management course – part-time for 12 months. Learn how to prepare a site-specific building management plan for your complex and complete it in class.

Where to start It is never too late to start your learning journey, and you’re never too old to learn something new. Legislation that impacts on your role as a caretaker is changing all the time, and the onus is you to stay up to date and compliant.

Are you up to date? Step 1 – ABMA New Entrants Program For new caretakers, or those who have purchased management rights for the first time, this threeday course is available in English and Chinese, and includes: •

Certificate of Building Management – Theory study around regulatory compliance, managing disputes, the building management plan, WHS for caretakers, etc.

•

Code utilisation and code of conduct training – Applying the ABMA Building Management Code© to your caretaking agreement. Learning about the BCCM Act Code of Conduct and what it means to your business.

•

In-practice skills assessment and level 1 training – Be assessed for your ability to do or

Some people consider training to be a waste of time and money, but the ABMA states that “competency and expertise save you time and money – and can even make you money”. So how can you monetise your caretaking expertise?

By being systematic, organised and process driven in your caretaking duties;

Step 2 – Continuing Professional Development

The ABMA offers recognition of building management, caretaking and facilities management skills through its Industry Practitioner Accreditation program. Join the growing number of building managers around Australia who have completed their base study program, as well as continuing professional development each year, and have earned ABMA Accreditation as qualified building managers. RESORT NEWS - MARCH 2019

TIPS FOR TRAINING

An investment in knowledge always pays the best interest Industries are constantly evolving and continuing education is required for workers to stay current with the latest developments, skills, and new technologies required for their fields, and it’s not any different with management rights. As Robert Kiyosaki says, “Confidence comes from discipline and training”, and Albert Einstein concurs, “Tell me and I forget, teach me and I may remember, involve me and I learn”. These renowned people, and indeed all well-known and successful people recognise the need and benefit of ongoing training, knowledge and development. And if you’re reading this article, you are one of those informed persons that seek improvement, and understand that knowledge is vital in achieving success and security within your life. New entrants into the management rights industry obviously have an immediate, and greater need for training than experienced operators, but as long-term managers will attest to, you continue to learn every day and as the industry and regulations change, there is a constant need to stay informed and up-to-date.

So how does one start the journey?

Mike O’Farrell Director MLR Services As a starting point, be aware that there are a number of dedicated training companies and industry consultants that offer the following training courses: •

Licencing requirements;

•

The BCCM Act;

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The assignment and induction into your new complex;

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The RTA (Residential Tenancy Act) Act (permanent letting complexes);

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Dealing with OTA’s (On Line Travel Agents) and marketing (short term letting complexes); and

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OFT (Office of Fair Trading) and audit requirements and the Agents Administration Act.

The first stop should be aligning yourself with the industry association, ARAMA (The Australian Resident Accommodation Managers Association), which runs regular full-day MRITP (Management Rights Industry Training Program) that covers most of the points from above and includes interaction and feedback with government, industry professionals and access to experienced building managers. For semi-experienced managers, or those with one or two years in the game but are still struggling with issues that they can’t overcome, including body corporate and agreement issues, the loss of units from the letting pool, poor communication and lack of support from owners and even bank covenant issues due to falling values and non– compliance. These managers need guidance and assistance in preparing strategies to address the problems and get things back on track. The third group that may be seeking professional advice and support are the very experienced, or long serving managers that may be seeking a sell-out position but needs a ‘top up’ to achieve this. How does one do this?

Founded in Brisbane, MLR Services is able to assist each, or any of the groups in any of the identified phases of management rights with training advice, mediation or consultation on all things MLR including the establishment of a ‘top up’ strategy that has a defined time line and ensures every possible chance of succeeding. Mike O’Farrell, founder of MLR Services, holds property interests in Brisbane and the Gold Coast and is a long-standing member of ARAMA, having held the role of Brisbane president and a national board director. He established MLR Services to help residents, committees, building managers and body corporates tackle dispute resolutions based on reason through his mediation services and his in-depth knowledge of Australian Building Management Accreditation (ABMA) code. This background and knowledge give Mike a unique understanding and ability to interpret contracts and clarify responsibility based on a ‘best for building’ (B4B) practice. MLR Services also provides training for property managers, caretakers and body corporates, offering clear, effective advice that helps avoid conflict and reduces the impact of litigation.

YOUR PARTNER IN ASSET PROTECTION & COMPLIANCE Assignment and Induction Training Business Consultancy Dispute Prevention/Resolution Agreement Top Up and Extension Buyers Agent

PO Box 3498, South Brisbane, QLD 4101 | Suite 2C, 1990 Logan Road, Upper Mt. Gravatt Phone 1300 348 369 | Email reception@diversefmx.com | Website www.diversefmx.com © Copyright 2019 Resort Publishing • Phone 07 5440 5322

Contact Mike O’Farrell m: +61 (0) 418 193 708 e: mikeof@mlrservices.com.au RESORT NEWS - MARCH 2019

TIPS FOR TRAINING

Strata Mastery: Be prepared for success If you are looking to buy management rights for the first time, identifying a good investment is key, but it’s not all peaches and cream once you have; there are a multitude of other components that are critical to the investing process. The first step for any astute investor is to gain a clear understanding of the asset. This means being prepared, and taking the appropriate steps to acquire a thorough understanding of the business, your rights as an owner, statutory or legislative (building compliance) obligations and dayto-day roles and responsibilities (caretaking contract). So, whether you’re looking to buy a small to medium-size townhouse development or multi-storey, highrise residential tower, possessing an understanding of the day-today management requirements, financial management responsibilities, building maintenance/compliance duties and functions and how to work with the body corporate committee are essential to your success. And while one generally has time to ‘learn’ the skills required in running a management rights on a daily basis, knowing how to deal with the body corporate is something you need to get your head around right from the outset.

common property inspection, interview question and answer preparations, BCCM online course completion and knowledge of the ABMA Code - Industry Practitioner Accreditation?

Stephanie Yun Director Strata Mastery

If you are in the process of buying management rights, you will be aware of the final interview with the body corporate committee (and if you aren’t, then definitely read on). Fundamentally, the committee has the final say on whether your application is successful and winning over said committee is no easy feat, so here are some tips...

The assignment process: Be the most informed person in the room As a potential resident manager, you already know that you need to hold the minimum of an Resident Letting Agent (RLA) license, but are you aware that there are also workshops available, specifically designed to assist new buyers in preparing for the assignment of management rights interview (resume preparation, business proposal preparation,

BODY CORPORATE SPECIALIST TRAINERS Building Manager Training Committee Training Caretaker Performance Audit Training Assignment of Management Rights Interview Training ABMA Industry Accreditation Training Body Corporate (BCCM Act) Legislation Training

FOR FREE 30 MINUTE CONSULTATION CALL 07 3861 1432

The in-depth, three-day course provides an accurate understanding of the caretaking contract duties, body corporate and community management act, BCCM Code of Conduct, ABMA Code and delivers hands-on, confidential assistance and tools that are vital in impressing the committee and more importantly, in securing your personal investment for the long-term.

Inspect the scheme when preparing your business plan It’s obvious that you would have viewed the property prior to expressing interest, possibly a few times, but we urge buyers to prepare a comprehensive photographic record of common property and to prepare a site-specific, business proposal for presentation to the body corporate. Apart from demonstrating a solid vested interest in the building and your proposal, the report will provide an accurate record of the building status at the time of application.

Let others talk you up As we know, it’s not always what you know, it’s also who you know. Seek out professional references well in advance of the assignment interview and ensure that your referees are provided with an outline of the duties and functions of the caretaker to ensure your references support the capabilities and skills that are going to be evaluated.

Be one step ahead of the game As Benjamin Franklin said: “By failing to prepare, you are preparing to fail”. Ensure that you prepare (in advance) a list of possible interview questions and answers, and that you have

your responses presented to the body corporate well ahead of time, without waiting to be asked. Strata Mastery can assist you to prepare responses to commonly asked questions, and are available to address any queries that you may have with regards to the caretaking agreement, body corporate by-laws and more.

Be yourself Once you have all documentation prepared and reviewed, and you’re confident about your skills and understanding of the role and environment, then (and only then) set up an interview date. If you have them, take along examples of work or professional achievements that you are proud of and be prepared to talk about yourself and your values. More importantly however, remember that you are you, and the body corporate are looking to appoint managers with a shared vision for the property that they can work with well. Strata Mastery are specialist body corporate trainers and consultants established to assist first time buyers of management rights with every aspect of the assignment of management rights process. All of our workshops are strictly confidential and fully customised for each client and each scheme. We are passionate about the industry, and on working with our clients to ensure that they are well prepared in all aspects of management rights so that they may go on to have an experience and business that is rewarding and long-term. We are also ABMA industry accredited state course facilitators and deliver one-on-one, short training programs or workshops for those looking to buy or invest. Training sessions and workshops are held onsite or in local meeting rooms and are tailored to each students’ competency level and previous industry experience. For further information on our short courses, please call 07 3861 1432 or visit www.stratamastery.com.au RESORT NEWS - MARCH 2019

TIPS FOR TRAINING

Finding a workable standard for all The continued growth and development of the management rights industry is, without doubt, putting pressure on those responsible for determining licensing and accreditation standards that will protect stakeholders and ensure greater professionalism throughout the sector. And while it is understandable that bodies corporate and committees are calling for better qualified onsite managers, it needs to be remembered that entry and involvement in this industry is governed only by the statutory requirement of having an Resident Letting Agents, or full real estate agents license, and that the focus of that qualification is primarily on the rental facet of managing properties and not the aspect that most residents are concerned about: building management and caretaking. Training in building management and caretaking is available through Australian Building Management Accreditation (ABMA) Building Management Code or ARAMA Management Rights Industry Training Program (MRITP). The role of the committee of the body corporate should be to check the material submitted by the assignee, have an interview with them and assess their suitability giving consideration to the applicant’s ability to perform the duties prescribed in the agreements. Applicant’s character references, standing in the community and financial position may also be examined. The assessment process needs to be objective, and independent of vested interest. The body corporate’s role is not

Every building or complex is different and brings with it a unique set of challenges, and it is unrealistic to expect assignees to have mastered the complexities of community living – even theoretically – before they even have buy-in.

Paul Shih

PRET / Knowledge Bank

to establish unrealistic, and often prohibitively expensive, criteria regarding experience and training, particularly when the service providers stipulated are associated with and/or the self-same assessors or consultants. If the potential purchaser objects to the committee’s recommendations, it may mean that the process will be delayed by legal argument and additional costs incurred. If additional training is required, and we accede that sometimes it is to ensure the appropriate standard of operator, then which RTO or service provider they select should be the choice of the purchaser not the body corporate or committee. While there is no industry standard, accepted process or regulated course to follow; once the initial review has been approved, the assignee should be able to provide a schedule of confirmed training that is to be conducted over an acceptable period. Anyone with experience of management rights knows that the real learning happens during induction (and the assignee will not get to that stage until the contract is unconditional) or once ‘on the job’. Managers need time to gain some day-to-day experience and the opportunity to establish what additional training is needed in order to achieve competency.

It should also be remembered that the assignee is making a sizable investment into a business that they need to succeed and putting hurdles in the way is not helping the industry. Professional Real Estate Training Australia is an accredited Registered Training Organisation (RTO No. 31303) providing RLA and real estate agent license training. For further information contact Sharon Donsky on

07 3878 8513 or email Sharon. donsky@pret.com.au Additionally, Knowledge Bank offers the ABMA and MRITP courses with classes delivered in English and Mandarin to enable better understanding of the content. Trainers provide the theoretical content, additional material and case studies of real-life experiences to ensure that participants complete the courses with a thorough understanding of what may be expected and practical ways to resolve them. For further information please contact Paul Po-Hsin Shih on 0433220120 or email paulpshih@gmail.com.

PROFESSIONAL REAL ESTATE TRAINING Nationally Recognised Qualifications Property Manager | Real Estate Agent | Resident Letting Agent

Flexible Training Options:

Benefits:

• Traineeships • Training Room Delivery - Oxley, Chermside & Logan Central • Delivery in English and Mandarin • Flexi Learning • External Learning • Recognition of Prior Learning

• • • • • •

Experienced & friendly staff Practical courses Qualifications issued promptly Computer based assessment Small classes Competitively priced

Call us (07) 3878 8513 email info@pret.com.au visit www.pret.com.au RTO: 31303

RESORT NEWS - MARCH 2019

Leaders in Management Rights Training

Your Pathway to Success in Real Estate Property Training Australia (formerly property training Queensland) is a family-operated company that has been training real estate agents and property managers throughout Queensland since 2003 Recognised and supported by all leading accommodation organisations No small print or hidden terms and conditions Upgrade to real estate agents license from resident letting agent

Whilst earning extra income! Nationally Recognised Training Organisation RTO Number 41241

TRAINED BY THE EXPERTS AND GUIDED BY THE SPECIALISTS

Contact Kim or Varia on 0429 969 581 or email enquiries@konceptkonnect.com

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Classes from Coolangatta to Cairns www.propertytraining.edu.au

1800 080 349